fedex final (nov)

8/8/2019 Fedex Final (Nov)

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Founded 1971Headquarters Memphis, USARevenue US $ 34.734 billion ( 2010 )Operating Income US $1.998 billion ( 2010 )Net Income US $1.184 billion ( 2010 )Employees 2,80,000+ ( 2010 )Countries Served 220Average Daily 8 million packages Served

Total Fleet 674 Aircrafts70000 Vehicles

Fred Smith..«.Founder & CEO, FedEx



During the late 1960s, Frederick Smith (Smith) chanced upon an ideato start an airline courier company.

Though Federal Express (FedEx) began as an express air deliverycompany in the early 1970s, it has successfully transformed itselfinto an integrated transportation and logistics service provider.

In the late 1970s, FedEx saw a great benefit in using IT to simplifyits business processes. Smith had very early on understood thatspeed, reliability and customer service was an essential factor forsuccess in the global transportation industry...



Through its history, FedEx has been the first to offer many services,demonstrating their drive for constant growth and change (innovation).The web-site lists these ´firstsµ:

first transportation company dedicated to overnight package deliveryfirst to offer next-day delivery by 10:30 a.m.first to offer Saturday deliveryfirst express company to offer time-definite service for freight

first in the industry with money-back guarantees and free proof ofperformance, services that now extend to its worldwide network.first in the industry to pioneer the Just in time & Hub & Spoke model.



Fedex Sort Cycle

FedEx does two main package sorts a day,in the night and in the day.Each sort requires airplanes to come in and go out again so, four distinctflight cycles happen each day approximately as follows:1. Coming in to the various package sorts (Memphis, Indianapolis, East coast

and West coast locations) starting at about 9PM.2. Departing after the night sort starting at about 3AM to drop off for

morning deliveries.3. Departing the out stations and returning to the sort stations for the

daytime sort starting at about 7AM.

4. Departing after the early afternoon sort at about 3 PM for the eveningdeliveries which end at about 9PM.

Then is starts all over again - day in, day out - every day.



1979: Cosmos ( Customer Operations Service Master On-line System)

1980: DADS(Digitally assisted Dispatch System)1984: FedEx Powership (off-line shipping application)

1986: FedEx SuperTracker1994: FedEx.com1997: FedEx Ship Manager (online shipping application)2000: FedEx Global Trade Manager

2002: FedEx InSight2003: FedEx Invoice Online, FedEx Power-Pad2004: FedEx XML APIs

³The information about the package is as important as the package itself.´ -FedEx Founder and Chairman Fred Smith



The 777F sets the new standard for freighter aircraft. No other company in ourindustry flies these planes nonstop across the Pacific Ocean. Because we do, ourcustomers now have more of that irreplaceable commodity ³ time.

FedEx Electronic Trade Documents (ETD), which lets customers submit customsdocuments electronically, which reduces paper usage and saves them time andmoney.

EXPRESSCLEAR®: Customs Clearance In The Air

FedEx Office has rolled out an alliance with Canon/HP that means deploymentof more than 12,000 new state-of-the-art printing and production machines inall 1,800 U.S. FedEx Office centers over the next few years. This alliance willalso open doors for new customer-facing solutions such as smart phone printingand other creative publishing solutions.



Global Command & Control : Delivery in any weather

Industry·s largest fleet of hybrid electric package-delivery trucks.

Most advanced material handling technology at fedex Ground.

Worked with Modec and Navistar to develop a new all-electric commercialdelivery truck that we·re now using in London and Los Angeles.



Campaign management ² Automate and optimize the planning,budgeting, development, execution, and measurement ofmarketing campaignsAccount and contact management ² Gain insights into key

accounts and capture, monitor, store, and track criticalinformation about customers, prospects, and partners. Improvecustomer service by strengthening partnerships and accountmanagement, and increase revenues by improving customerretention.Complaints and returns management ² Create, manage, and

track complaints and returns ² enabling customers to requesttheir preferred action, including credit, return, or productreplacement, and providing service reps with relevantinformation to make effective decisions and comply immediatelywith customer requests.



The new integrated solution offers customers real-time shippingand tracking functions, from order entry through packagedelivery, all from within R/3. SAP customers will be able tostreamline their supply chain by reducing inventory managementand resource costs.A FedEx tracking number, as well as freight charges, can beobtained and assigned immediately via R/3 order entry while acustomer order is being placed. Subsequent order status and

package status is available immediately as the package movesby FedEx from an R/3 customer£s shipping dock through theFedEx delivery network to its final destination.



´We gained an advantage that will take years for our competitors to match ³ and one that will give our customers their own competitive advantage. ´- Fred Smith Founder & Chairman

FedEx confirms that roughly 99 percent of its deliver ies are made ontime.Today the vast major ity of FedEx customers-more than 70 percent-elec tronically generate their own pickup and delivery requestsFedEx has also moved more aggressively into e-commerce with respect toorder fulfillment for business-to-business and business-to-consumermer chants.FedEx offers a wealth of electronic tools, applica tions, and onlineinterfaces for customers to integrate into their processes to shortenresponse time, reduce inventory costs, and generate better returns, and tosimplify their shippingFedEx technol ogy enables customers, couriers, and contract deliverypersonnel to wirelessly access the company's informa tion systemsnetworks anytime, anywhere



Reducing Complexity in an Interconnected world.Complexity is the enemy of speed.

Reducing complexity involves completely rethinkingthe company·s business processes to keep them aligned with the new architecture.



Robot planes that fly in V formation like geese, with ahuman plane in the lead.Onboard fire suppression system technology that

company engineers launched last year. It detects firewith infrared heat sensors and heat modelling andinjects an extinguishing agent into cargo containers.And that's being driven to a large extent bytechnological improvements and new technologyproducts such as the iPhone 4 launch which we'll beparticipating in going forward.



Continuing the FedEx commitment to the pursuit and development of new technologies toprovide innovative solutions and services for customers, FedEx developed the FedExInnovation Labs, an information technology project designed to create an atmosphere ofcollaborative thinking around critical technologies such as advanced optics for scanning,robotics, pervasive computing, social networking and more.

The FedEx Innovation Labs house a research and development team tasked with lookingat future technologies that have a three-to-five year production roadmap.

FedEx Innovation Labs are a supplement to the ongoing R&D efforts at FedEx. Located indowntown Memphis along the Mississippi River³away from the corporateheadquarters³the Labs share office space in a renovated 1900·s furniture warehouse

with a local technology entrepreneurial incubator, EmergeMemphis.



The FedEx Institute of Technology is where science, business and industry intersect at theUniversity of Memphis for advanced research. A versatile, high-tech facility, the Institute isideal for think tank sessions, corporate retreats, training and national conferences.

The FedEx Institute is home to cutting-edge research teams working in areas such as artificialintelligence, biotechnology, geospatial analysis, multimedia arts and nanotechnology. It alsoserves as a gateway for businesses to collaborate with University of Memphis researchers. Inall, the Institute is home to over 150 faculty members, researchers and staff.