• Advertising and Recruitment Materials

• Third-Party Comment

• Student Loan Default Rate

• Title IV Compliance

• Credits, Program Length, and Tuition

• Student Complaint Process

Agenda

Federal Compliance Session

• The College’s public website www.lorainccc.edu is a primary means of advertising the institution’s programs and services.

• The Marketing and Outreach Initiatives, is responsible for all College publications including credit and non-credit schedules, program brochures, direct mail campaigns, print, television and radio ads, e-marketing campaigns and outreach initiatives to the county schools and community.

• A variety of marketing materials are available for review during the Quality Checkup visit—Notebook in BU 215.

• The following statement is provided on-line and in the LCCC College Catalog (page 10 of 2007-2008 catalog):– “The Higher Learning Commission of the North Central Association

of Colleges and Schools accredits Lorain County Community College to award the associate of arts, the associate of science, the associate of applied science and certificates.”

Advertising & Marketing Materials

Lorain County Community College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools

Learn more 

Advertising & Marketing MaterialsHome Page Notice

•Press release was sent to daily and weekly newspapers on January 7.

•College placed ads on Sunday, January 13 and 20 in: Chronicle Telegram and Morning Journal

•Ads in the weekly newspapers ran during the weeks of January 14 and 21.

•Estimated circulation of these papers is 182,000.

•Additionally, comments were sought via the College’s homepage.

Third Party Comments

• Consistently receive clean audit opinions from annual A133 audit

• 0% error rates in OBOR audits FY 2002 and FY 2005

• Director and two staff members attend US Department of Education Federal Student Aid Conference Annually

• Part time and full time staff attend Guaranty Agency Workshops annually

• Director and full time staff attend Ohio Association of Student Financial Aid Administrators Fall & Spring Conferences

• Director and staff members attend OASFAA Regional Meetings and Training

Compliance is Everyone’s BusinessFinancial Services

LCCC Default Rate History1987- 2006

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006

Default Rate

2006 Draft Default Rate – 2.9%• 2006 Draft rate issued 2/12/08 for period 10/1/05 to

9/30/06• LCCC enjoys lowest default rate at 2.9% • 50% reduction of previous draft rate• According to John Pierson, US Department of Education,

26% increase in defaulters nationally for 2006.

• Working with the US Department of Education and Ohio Two Year Colleges in Default Prevention Analysis Project

• Changed loan servicer to SallieMae in July 1, 2005• Other default prevention measures include disbursing

funds 30 days into semester and requiring minimum 2.0 cumulative grade point average for borrowers

Default Rate

LCCC offers broad range of Associate and Certificate Programs.

50 Associate Degree Programs11 One Year Technical Certificates11 Short-Term Technical Certificates

LCCC is focusing on building additional One-Year and Short-Term Stackable Certificates. These Certificates give students a point of entry toward employment and motivate students to continue their post-secondary education.

Credit, Program Length, and Tuition

Tuition

• Students complete the Ohio Transfer Module which automatically transfers to public colleges and universities.

• Transfer Assurance Guides (TAG) guarantee students transfer courses that are applied to their major.

• LCCC’s has a 98% approval rate for its TAG

Courses.

• There are 168 courses that are matched to a TAG/Ohio Articulation Number.

Transfer

The student meets with the individual who is the source of the grievance. If the a resolution is achieved, the matter is deemed closed

If a resolution is not achieved at this level, the student may request an informal review by a designated College administrator (or designee) as follows:

The Coordinator of Student Life will review student complaints involving other students

The administrator who directly supervises (or his/her designee) an employee will review student complaints involving College employees

If a resolution is not achieved informally, the student may elect to initiate a formal grievance concerning the complaint.

Informal Procedure

The formal procedure begins once the student files a written complaint with the College administrator who supervises the area from which the complaint originates.

The administrator investigates the complaint and meets with the student and the individual who is the source of the grievance as needed.

When meeting with the administrator, all parties involved may request to have a full time employee of the College attend the meeting as an observer.

The administrator must provide a written response to the student and the individual who is he source of the grievance within seven (7) days of the meeting or receipt of the written complaint.

Formal Procedure

Should the student decide to appeal the decision of the administrator, a signed statement of appeal must be submitted within seven (7) business days to the appropriate Provost/Vice President.

The Provost/Vice President upon review of the appeal, may elect to meet with all parties involved as needed.

The Provost/Vice President must respond to all parties involved concerning the disposition of the appeal within ten (10) business days.

Appeal

Students desiring to appeal the decision of the Provost/Vice President must submit a signed statement of appeal to the president’s office within seven (7) business days.

The President upon review of the appeal, may elect to meet with all parties involved, and must respond to all parties concerning the final review within ten (10) business days.

Final Review