PRE-CONFIRMATION PRESENTATION

Employee name: Muhammad SaifEmployee number: 7838Employee position: Assistant ManagerDesignated area: Technical Support to CustomersDate of induction: October 2015 - Present

PERSONAL INTRODUCTION

Educational BackgroundEDUCATIONUniversity Of Engineering & Technology 2010-2014Bachelors of ScienceMajor: Mechanical EngineeringSCGPA: 3.042

Abu Dhabi Pvt. Int. school, UAE 2008-2010A Levels (Cambridge Board)Major: EngineeringResult: 1A,2B

Sherwood Academy, UAE 2006-2008O Levels (Cambridge Board)Major: SciencesResult: 6A+,2A

Technical Support to Customers in Business Unit Folding Carton October 2015 November 2015

Job description as Project Engineer (14th Sep-14th Oct 2015)Personal Initiative 1: Ensured rise in storage capacity of finished goods warehouse in Packages Pvt. Ltd, Lahore in October 2015.Personal Initiative 2: Ensured In-plant standardization of operating procedures for material handling in Packages Pvt. Ltd, Lahore in October 2015.Worked on the feasibility of a new Blower line project for breaking section of BUFC.Worked on the feasibility of plastic pallets acquisition for production floors of BUFC on request of Unilever Pak.Currently working with KBA to modify the BUFC plant layout as per international standards and rising production demands. Implemented TPM (5S) on Offset printing machines (R1 & KBA) and New Window patching machine.

Job description as Technical Support to Customers (15th Oct-1st Nov 2015)Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.Discuss it with production team for the solution of those issues, and get back with the feedback to customer.Diagnose and resolve technical issues which are affecting the quality. Follow up with operational, maintenance team to fix the issue which is creating quality defect.Trace the quality defect generation during production from SAP and close the customer complaints on intranet after technically addressing the issue on production machine. Coordinate with customer for monthly meetings. Be ready with feedback on all open points of customer.

Value Addition Ensured a drop in rejection trend of cartons from 9th October 2105 till date.By taking up quality issues with production team and working on corrective actions.Ensuring execution of corrective actions with timely audits and follow ups.Coordinating with machine operators of customer to solve their machine run-ability issues. Implemented firm checks to eliminate short-count of packed productsEnsuring rigorous training of sorters and conducting timely audits to check effectiveness of training.

%age rejection trend of cartons 9th October 8th November

BUFC cartons % age rejection trend at CPD in Oct-15Red: 9-19 Oct- Before my inductionBrown: 20th Oct- 8th Nov - After my induction

Technical Learning as Customer Support person in BUFC

Top defects in cartons Root cause analysis of each defectCorrective action plans against each defectPreventive action plans against each defect

Defect Number 1:Printing Stains Root cause AnalysisWater drops leakage from water tray area (connectors).Water overflow due to water pipes blockage.Poor coating level of raw material board.

Defect Number 1:Printing StainsCorrective and preventive actionsComplete insulation of all components of the water tray.Periodic cleaning of the water pipes by Citric acid.Decreasing the strength of all inks used in the job to improve ink application on board. UV process is to be made offline for all jobs that require U.VThe blanket roller of the first unit (spare unit) in R1 shall be used for cleaning excess coating on century board for dark background color jobs in order to improve ink application on board

Defect Number 2:Carton damage Root Cause 1) Carton damage due to worn out belts, bearing and gears of delivery rollers of folding and gluing machine.2) Carton damage due to strong impact of breaking hammers.3) Carton damage due to jammed rollers and gears of the delivery bed of Folding and gluing machine (FG).4) Carton damage due to cross packing of cartons inside corrowals.

Defect Number 2:Carton damage Corrective and Preventive actions 1) Worn out belts, gears and bearings of FG machine were replaced with their life defined to ensure next timely replacement.2) Breaking hammer tips covered with soft rubber strips to reduce impact while breaking.3) Jammed parts of FG machine were given sufficient lubrication.4) Cross packing of cartons eliminated and made to be packed in single lane inside fully matched size corrowals. .

Summary of my experience in BUFCDeveloped strong analytical skills about customers demands and problems.Customers does not want production loss at their machines and does not want quality issues hurting their final dispatch into the market. Learned to follow up strongly and quickly the various technical issues persisting at machines of all BUFC sections which were leading to customer annoyance. Offset Printing, Cutting and creasing and Folding and gluing machines.Developed good interpersonal and communication skills that would satisfy the customers.