faq: pallet label sscc & desadv - carrefour ediedi.carrefour.eu/files/faq en.pdf ·...
TRANSCRIPT
FAQ: Pallet label SSCC & DESADV
1/ FAQ: SSCC
Questions Answers
Where can I find all the information regarding logistics labelling?
You will find all the information regarding logistics labelling (pallet SSCC labels) on the GS1 Belgilux website at http://www.gs1belu.org/fr/etiquette-logistique. You will also find a few sample labels and interesting information about pallet labelling via our EDI website (Point A): http://edi.carrefour.eu/order.cfm?lang=fr
Who should I contact to have my labels approved and/or to obtain information about the changes to be made to the labels?
GS1 Belgilux is responsible for certifying labels for Belgian suppliers. You can contact them at the following email address: [email protected]. You can send a scan of your labels to this address, and GS1 will send you its comments in return. However, GS1 cannot issue an official report via email. For a final assessment, please send an original copy to the following address: GS1 Belgium & Luxembourg Barcode Support Rue Royale 76, b1 1000 Brussels.
Who should I contact to let people know about the information on my items in the Carrefour database?
To enter your items, or correct them in our database, all you need to do is use the process provided to send us your correct identification data again, i.e. via the WRI tool product fact sheet made available to you. If you have any problems using this tool, we have a specialised helpdesk that can help you: WRI Supplier Helpdesk (Monday to Friday, between 8.30 am and 4.00 pm) Tel: 00 32 (0)2 729 68 70 [email protected]
I am looking for a solution to print my labels. Who should I contact?
Please contact: TEAM EDICOM Tel: +33 820 360 330 Fax: + 33 1 53 76 26 87 [email protected] EDICOM actually offers a global EDI solution (ORDER, pallet & parcel labels, DESADV, RECADV, INVOIC), which includes printing labels.
How many SSCC labels are required for each pallet?
We need two pallet labels (on two adjacent sides) on each pallet for the unloading process; further information is available on our EDI website at http://edi.carrefour.eu/FILES/How%20placed%20the%20pallet_new%20version.pdf.
Where should I attach my labels on my pallets (on or beneath the plastic film)?
It depends on the kind of delivery: Delivery to a “Food” warehouse For single-item pallets in “Dry” warehouses: the labels should be attached ON the plastic film. For PBL single-item pallets in “Fresh” warehouses: the labels should be attached BENEATH the plastic film. For single-item “Stored” pallets in “Fresh” warehouses: the labels should be attached ON the plastic film (if the pallet is film-wrapped!). For multiple-item pallets in columns in “Dry” warehouses: two labels per item should be attached ON the plastic film. For multiple-item pallets in columns in “Fresh” warehouses: two labels per item should be attached BENEATH the plastic film. Delivery to a “Non-Food” warehouse For single-item pallets: two labels should be attached ON the plastic film. For multiple-item pallets in columns: two labels per item should be attached BENEATH the plastic film. Hanging deliveries and container or bulk deliveries Hanging deliveries: once you have sorted your goods by item category, you should attach an SSCC label to every first cover for each category (see the sample label for identical pallets). Container and bulk deliveries: once you have sorted your goods by item category, you should attach an SSCC label to every group of the same category (see the sample label for identical pallets).
My pallets are not labelled correctly. What risks am I running as a supplier?
Carrefour Belgium is restating its aim of ensuring that pallet and parcel labels comply with international GS1 standards. As from October 2012, all goods will be accepted on the basis of correct logistics labelling: you will be invoiced for any specific handling at a compensation rate of €10 per pallet.
2/ FAQ: DESADV
Questions Answers
I wish to start using EDI, what are my options?
First option: in the event that you do not yet use EDI, or for a global EDI solution (ORDER, pallet & parcel labels, DESADV, RECADV, INVOIC): choose the WebEDI solution set up by Carrefour Belgium and developed by the EDICOM service provider. Please contact: TEAM EDICOM Tel: +33 820 360 330 Fax: + 33 1 53 76 26 87 [email protected] Second option: choose your service provider (Trading Partner) and your EDI solution. EITHER: you are looking for a trading partner for a specific solution; in which case, go to the following address on the GS1 website: http://www.gs1belu.org/fr/recherche-fournisseur-de-solutions OR: you are looking for a global EDI solution. You will find information on the various trading partners via the following address on our website: http://edi.carrefour.eu/info_provider.cfm
What is a DESADV? This is an electronic despatch slip sent to Carrefour Belgium via your Trading Partner. This despatch slip, which includes the concept of “GRAI” waste, will be mandatory for all deliveries to our centres as from January 2013. REMINDER: We would also like to remind you that you will be required, as from January 2013, to supply related logistics labelling when you use an electronic despatch slip (EDI DESADV). Moreover, to be able to send us your DESADV, you should have arranged the ORDERS beforehand (see http://edi.carrefour.eu/FILES/intranetC_FR_LAST.pdf).
Where can I find all the documents and information regarding DESADV?
Here are a few of the documents required: • DESADV O2C: http://www.gs1belu.org/fr/nouvelles-evenements/nouvelle-edition-du-standard-gs1-eancom-2002 • GS1 Belgilux “Order to Cash” brochure: http://www.gs1belu.org/fr/publications/depliants/depliant-order-to-cash • GS1 Belgilux RTI guideline (= pallet GRAI/GTIN): http://www.gs1belu.org/fr/identification-des-support-logistiques
How can I test my DESADV?
Either via the “Calimero” robot developed by GS1 Belgilux; if you are a GS1 Belgilux member, you can use the “Calimero” robot in order to test your DESADV messages: http://www.gs1belu.org/fr/helpdesk/calimero-controlez-vos-messages-edi
Contact: [email protected]
For the rest of the world, contact GS1 in your own country at: http://www.gs1.eu/?content=90
Where can I find sample DESADV and an instruction handbook?
Instruction handbook: Message Implementation Guide (MIG): http://edi.carrefour.eu/FILES/MIG_DESADV_documentation_210213.pdf Sample DESADV: http://edi.carrefour.eu/FILES/Despatch_ASN_example_V02.pdf GS1: sample complex pallet DESADV: http://edi.carrefour.eu/FILES/DESADV_ASN_V2_SAMPLE_for_supplier_GS1.pdf
When should I send my DESADV?
It should go at the time when the truck is closed, so that we receive it before the truck arrives.
How should I refer to stacked pallets and half-pallets in the DESADV?
Go to the GSI website at http://www.gs1.org/gsmp/kc/ecom/eancom/2012/.
What are the general rules for sending DESADV for more complex deliveries?
The general rule is that the DESADV must correspond to reality; therefore at least one DESADV is required per truck load delivered. The DESADV must correspond exactly to the paper despatch slip and to the CMR. It must imperatively be generated AT THE TIME when the truck doors close, and so tell us the EXACT contents of the truck (taking missing preparation and loading items into account) according to GS1’s “Order to Cash” principle, as the invoice will need to take not only these missing preparation and loading items into account (DESADV stage), but ALSO any discrepancies when taking delivery (breakage or quality issues, etc.). This means that invoices must be generated after deliveries have been taken from a chronological standpoint, in order to avoid advance invoices that are likely to result in disputes. - Only 1 PO (Purchase Order) per DESADV, so at least 1 DESADV per truck load. - If the truck load includes several orders: the truck load may well include several purchase orders or part of a purchase order, but there can only be one purchase order per DESADV. - If an order is delivered by two trucks (EXCEPTIONAL CASE!!!): the exact contents of each truck will be required, i.e. 1 DESADV per truck (so 2 DESADV for the same PO, where each DESADV provides detailed information on the contents of the corresponding truck).
What are the preliminary conditions for sending a DESADV?
a) Activate your ORDERS at http://edi.carrefour.eu/FILES/intranetC_FR_LAST.pdf. b) Send us a dedicated EDI email address (in the event of a problem and/or a specific EDI contact). c) Once you have finished your preparations, send your DESADV in progress. d) In the event that there is a mistake in the DESADV, you will receive an automatic rejection email (sent via the dedicated EDI email) with the reason for this refusal, in order to help you correct your future messages.
Some of my DESADV have been rejected, and I have received an email to let me know, where can I find solutions?
Explanations and solutions depending on the rejection encountered can be found in the following document: http://edi.carrefour.eu/FILES/message%20erreur.pdf
Can I send my DESADV in progress at no risk (possible refusal to take delivery of my goods in the event that the DESADV is refused, etc.)?
The rejection of a DESADV in progress has absolutely no impact on the goods flow, since we can always continue to receive the goods by scanning your labels. The rejection of a DESADV in progress automatically provides you with an email setting out all the errors, with no human intervention: our robot only operates in the in-progress mode. Even if your DESADV are 100 % correct, they will only be usable if your labels are usable.
I am experiencing rejections linked to a “missing best before date” although I am delivering non-perishable non-food items (no best before date). What should I do?
The DESADV “Missing Best Before Date” error for non-perishable products is due to a problem with our software. So please ignore it and continue to send your DESADV. This problem with our systems will be solved as soon as possible. Your goods will obviously continue to be received normally.