fame’s objectives, key deliverables and how this all fits into the government multi-agency working...
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FAME’s objectives, key deliverables and how this all fits into the government multi-agency
working strategy
Mark Baptist
Programme Manager
London Borough of Lewisham
3 FAQs about FAME
1. What is FAME all about?
2. What did FAME produce?
3. Why should I be interested?
FAME’s Premise
“Successful multi-agency environments are likely to deliver more efficient and effective services with better outcomes for citizens.”
Theory PracticeGAP
Aims1. To deliver real life examples of successful multi-
agency information sharing and working.
2. To develop a framework which provides a solution for multi-agency information sharing.
– meets national standards and protocols (information sharing, data protection and technical)
– vendor neutral– enables implementation of local policy and change
management
• National eGov Project, sponsored by the ODPM
• £7.1m project, £6m ODPM funding, £1m+ Local Authority Contributions
• 8 work strands.
• Work led by Local Authorities with Newcastle University, Health, Education, Police, Technical and other partners
• 18 month programme, ends 31st October 2004
Newcastle CC The disabled child
Newcastle UniversityLearning & Evaluation
Lewisham – ISA/ IRT
Bromley - Housing and Benefits
Shropshire – Integrated Mental Health Records
Bradford & West Yorkshire Child protection system
Wirral, Surrey & WokingSingle Assessment Process
Newcastle UniversityCiber & Liquid LogicGeneric Framework
8 FAME STRANDS
Social Worker
Voluntary Worker
Youth Offending Team Worker
Doctor A&E
Health Visitor
GP
CAMHs worker
Housing Officer
ASBATWorker
ConnexionsWorker
SENCO
Teacher
Pupil Referral Unit
School Nurse
Educational Psychologist
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SENCO
Teacher
Doctor A&E
Health Visitor
GP
Pupil Referral Unit
Educational Psychologist
Social Worker
Housing Officer
School Nurse
Voluntary Worker
Youth Offending Team Worker
CAMHs worker
ASBATWorker
ConnexionsWorker
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Education Social Services
Health
YOT Police
Housing
Connexions
Other
Consistent and effective Multi-Agency Information Sharing, in
the main, currently doesn’t happen
Education Social Services
Health
YOT Police
Housing
Connexions
Other
InformationHub
Education Social Services
Health
YOT Police
Housing
Connexions
Other
InformationHub
ISA - InfrastructureISA - Infrastructure
InformationHub
xx
x
Education Social Services
Health
YOT Police
Housing
Connexions
Other
InformationHub
InformationHub
Single Assessment - InfrastructureSingle Assessment - Infrastructure
Hub &Spokes
IT is the catalyst for change but…
IT < 10%IT < 10%
….it’s not just about IT
> 90% > 90% People, Processes, Trust, People, Processes, Trust, Compulsion/Desire, Law & Compulsion/Desire, Law &
Practice, Cultures, Capacity Practice, Cultures, Capacity SustainabilitySustainability.
3 FAQs aboutFAME
1. What is FAME all about?
2. What did FAME produce?
3. Why should I be interested?
FAME ProductsNewcastleGeneric
Framework
Newcastle CCDisabled
Child
Bradford & WYChild
Protection
Wirral, Woking & Surrey
SAP
ShropshireIntegrated
Mental Health
BromleyIntegrated Housing & Benefit
LewishamISA
GenericFramework
Business Requirements
SOR
IT System
ISP
Road Map & Case Study
Business Case
SOR
IT System
ISP
Road Map & Case Study
Business Case
Business Requirements
Business Requirements
SOR
IT System
ISP
Road Map & Case Study
Business Case
SOR
IT System
ISP
Road Map & Case Study
Business Case
Business Requirements
Business Requirements
SOR
ISP
Road Map & Case Study
SOR
IT System
ISP
Road Map & Case Study
Business Case
Business Requirements
Business RequirementsInc. * Process Definition
* “As Is” – “To Be” Requirements* Process MapsTechnical Specification Of Requirements
Inc. Full System documentation
IT System
Information Sharing Protocol
Road Map & Case StudyInc Lessons learned
Business Case& Implementation Plan
High Level High Level Scoping Scoping
StatementStatement& &
Business CaseBusiness Case
Legal PowersLegal Powersandand
ResponsibilitiesResponsibilities GovernanceGovernance
Information Information SharingSharing Identity Identity
ManagementManagementInfrastructureInfrastructure
MessagingMessagingEvents &Events &
TransactionsTransactionsFederationFederation SustainabilitySustainability
The Generic Framework
The Generic FrameworkToolkit
11 Guidance
22 Readiness Assessment
Tool
33 HOW TO: Guide
3 FAQs aboutFAME
1. What is FAME all about?
2. What did FAME produce?
3. Why should I be interested?
All FAME strands
All FAME strands
ISA, Child protection, Generic Framework
All FAME strandsGeneric Framework, PIVOP, Disabled Child,
Integrated Mental Health, HB
ISA, Generic Framework
Generic Framework, ISA, Disabled Child, Child Protection
Generic FrameworkGeneric Framework, ISA, HB
Local / National Priority ObjectivesDependant on Multi-Agency Environments
Priority Areas
1. Raising Standards in Schools
2. Improving Quality of Life
3. Promoting Healthier communities
4. Creating safer & stronger communities
5. Transforming our local environment
6. Meeting local transport needs more effectively
7. Promoting Economic vitality of localities
CPA
Efficiency - Gershon
Benefits. Product take upExemplar Products, ISA, SAP, CP, IMH, etc
– Business Requirements
– Specification of Requirements
– Information Sharing Protocols
– Road Maps and Case Studies
– Business Case
& Generic Framework
Estimated total benefit/savings in accelerated and improved implementation. 40 authorities = >£10m>£10m,
> £250k> £250k per authority
ISA: Time/CapacityGross Benefits
Time to identify agencies who know the child
– Currently 30 mins to 2+ days– Does not happen or happens
very infrequently– FAME system - 5 mins– Gross time saving/additional
capacity = appx 150 mins or £65 per enquiry
– LA with 6,000 enquiries pa =
£400k£400k pa– Nationally, just 1 enquiry for
each of the 4m ‘vulnerable’ children = £260m£260m pa
SAP: Time/CapacityGross Benefits
•Average time currently taken for 4 agencies to visit and carry out individual assessments with an older adult = 6 hours
•Average time taken for 4 agencies/practitioners to carry out SAP common assessment = 3 hours
– Gross time saving/additional capacity = appx. 180 mins or £78 per client
– LA with 12,000 clients pa = >£900k>£900k pa
– Nationally, based on 1.8m clients pa = £140m£140m pa
Other FAME Benefits1. Preferential rates for prospective
customers of ‘FAME’ software.
2. Benefits from Generic/Social Care system Adapters
3. Enhanced efficiency, effectiveness, communication, service delivery & quality of life for citizens
FAME
1. FAME run by Local Authority Practitioners, Partner Agencies, Academics &, Technical Suppliers for Local Authority practitioners, Partner Agencies, etc ultimately citizens.
2. FAME does not claim to have found all the answers to multi-agency environments and acknowledges the work of other national projects and initiatives.
3. FAME does provide a Framework and a vision for developing and sustaining successful multi-agency environments.
4. FAME has developed products, from its real life pilots, for Local Authorities and Partner Agencies to help develop their multi-agency environments.
Enjoy the workshops and sign up for the next phase of
FAME - Thank YouWebsite: http://www.fame-uk.orgEmail [email protected]
Afternoon
Morning