THE GLOBAL CUSTOMER SUPPORT MAGAZINE Fall 2012 / ISSUE NO. 9

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Flying a Piece of History…and a Time Machine

WHAT’S INSIDE

Owner of the 7,000th King Air ever produced boosts time management with broadband internet system upgrade

The decision a decade ago to purchase a business aircraft helped turn the portfolio at Herman & Kittle Properties Inc. (HKP) into one that today represents more than $500 million in investments. “If we didn’t have the airplane, our business model would have to change,” said Jeffrey L. Kittle, president and CEO of HKP. “There would be no way we could have effectively run our portfolio and grown our portfolio over the past 10 years with existing staffing levels.” The decision several months ago to have Hawker Beechcraft Services in Indianapolis install a broadband internet system in the company’s soon-to-be-delivered Beechcraft King Air 350i turned the aircraft into a time machine. “The phone and broadband upgrades add tremendous value to our new airplane,” Kittle said. “It’s like a time machine, we get a lot

more done in less time and can be more effective.” That strong endorsement comes after owning the aircraft for just two weeks. HKP took delivery of its King Air 350i at the end ofSeptember. It wasn’t just any King Air, though; it was the 7,000th King Air delivered since the legendary line of twin-engine turboprops began production in 1964. “Our company was already excited about moving up from the King Air 200 that we’ve loved to a new King Air 350i, so realizing we were getting the 7,000th King Air ever produced just made it that much more special,” Kittle said. “There’s no question in my mind of why the King Air line has been successful for such a long time. These are great airplanes that are comfortable, mission capable and are economical to operate.” HKP flies about 300 hours per year, mostly to transport team members to current and prospective properties. The Indianapolis-based company develops, builds, manages and owns multi-family rental housing and self-storage facilities in 10 states throughout the Midwest and Gulf regions of the United States. Among the reasons Kittle cited for choosing the King Air 350i: an ideal combination of payload and range for a variety of missions, a quiet and comfortable state-of-the-art cabin as well as comprehensive warranty and customer support programs. He said he appreciates the thorough communica-tion from Global Customer Support team members and values the comfort of having service performed at factory-owned facilities.

News from NBAA 2012 — Pg 4 First Customer Hawker 400XPR AvionicsUpgrade Installation Underway — Pg 7

New iPad App puts Technical Publications at Your Fingertips — Pg 10

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PAGES 1–3 CUSTOMER TESTIMONIAL

PAGE 4 CUSTOMER SUPPORT

PAGE 5 HAWKER BEECHCRAFT SERVICES

PAGE 7 PRODUCT UPGRADES

FEATURES

DEPARTMENTS

OUR TEAM

Page 10 Technical Publications

Page 10 Hawker Beechcraft Parts

& Distribution

Pages 11–13 Technical Team Updates

Christi TannahillSenior Vice PresidentGlobal Customer Support

www.hangarstore.com

ENHANCED HANGAR STORE WEBSITE OFFERING WIDER SELECTION

Page 14 Meet The Team

Page 15 People and Places

Flying a Piece of History...and a Time Machine

News from NBAA

PAGE 6 CUSTOMER SUPPORT

Investment in Personal TrainingKey to Highly Skilled Support

First Pro Line 21-EquippedHawker 800XPR Ordered

First Customer Hawker 400XPR Avionics Upgrade Installation Underway

PAGE 8 PRODUCT UPGRADES

PAGE 9 PRODUCT UPGRADES

PAGES 8–9 CUSTOMER SUPPORT

King Air 200/300 SeriesOwners Can Order Pro Line 21Synthetic Vision Upgrade

Blackhawk Engine UpgradesNow Available for Pro Line 21-Equipped King Air 200 Aircraft

Chester Service Center OffersDecades of Experience in Paintand Interior Refurbishment

hall during the National Business Aviation Association’s annual convention Oct. 30–Nov. 1 in Orlando. This gave our team the perfect venue to reiterate to customers that the GCS team continues to provide the best product support experience around the world and will continue to do so when HBC emerges from Chapter 11 protection as a standalone company.

As was announced in mid-October, the company intends to rename itself Beechcraft Corporation and implement a business plan that focuses on its turboprop, piston, special-mission and trainer/attack aircraft — the company’s most profitable products — and on its parts, maintenance, repairs and refurbishment businesses.

The Global Customer Support team is dedicated to assuring your confi-dence and peace of mind that no one will take better care of your airplanes. Specifically, our Hawker Beechcraft Services facilities and Hawker Beech-craft Parts and Distribution are unaffected by this announcement and remain your best choice for aircraft service and support.

The Customer Support team is well positioned to provide any inspection, installation, part or modification you may require. Take a look inside this issue of FlightPath to read the latest news on our capabilities, including several announcements made during NBAA.

Our team is using the opportunity our financial restructuring presents to renew and invigorate the company’s ability to serve our customers today and to compete well into the future. We value your business and will continue to keep you informed as we progress through this process.

FLIGHTPATHTABLE OF CONTENTS Committed to You

Once again this year, Global Customer Support (GCS) was the focus at the Hawker Beechcraft Corporation exhibit inside the convention

The Hangar Store has enhanced itswebsite, offering a wider selection,name-brand products and promotionalitems. All of it will be featured through an easier navigation system.Visit www.hangarstore.com and be a part of the demand for Hawker Beechcraft branded apparel and merchandise.

Customer Feature: Flying a Piece of History...and a Time Machine — Continued from page 1

“Probably the biggest selling point for us with the King Air 350i was the flexibility to load the plane up with full passen-gers and full fuel. There’s almost no airplane you can do that with,” Kittle said. “We fly less than 700 miles for most of our trips, and we get there as fast as a business jet while burning less fuel and with our team being very comfortable and productive in the cabin.” HBS’ Indianapolis team outfitted HKP’s King Air with an Aircell Gogo Biz broadband internet system prior to delivery. This upgrade allows passengers to perform online tasks from texting to sending and receiving email and large attachments at the same speeds a person would expect sitting in their office. “The addition of broadband internet and phone access has made the airplane a true workspace,” Kittle said. “Being able to stay in touch and reply to messages in real-time has tremendous value that will quickly exceed the cost of that upgrade.” Kittle put the system to the test soon after the company took delivery. His team covered 2,000 miles during a 30-hour, multi-stop trip. They departed Indianapolis on a Thursday morning with a stop in Alexandria, La., to close on a set of real estate projects and then had meetings and spent the night in Savannah, Ga. On Friday, they flew toJacksonville, Fla., and Atlanta to look at possible property acquisitions before flying home to Indianapolis. “We spent about seven hours in the air on that trip and our team was highly productive the entire time thanks to the broadband and phone system. Being able to respond in real-time or calling to interact with people – that’s powerful,” Kittle said. “I personally got through 700 emails and when we landed back in Indianapolis at 4 p.m. Friday, I had my work taken care of so I could be with my family and not catch-ing up on email.”

The King Air ReignsWith 7,000 delivered, the King Air is the all-time best-selling business aircraft in the world. Beech Aircraft Corporation announced the Beechcraft King Air Model 90 on Aug. 14, 1963. It boasted a six-to-eight-seat cabin, cruising speed of 270 miles per hour, over-the-weather operating capability, slow-speed landing permitting safe use of small fields and airstrips — all at a cost of $320,000 for a fully equipped airplane. First flight occurred Jan. 20, 1964, followed by type certification from the FAA on May 27, 1964. The worldwide fleet has accumulated in excess of 45 million flight hours since the first aircraft entered service. King Airs operate in 127 countries and all branches of the U.S. military. They serve a variety of missions ranging from traditional transport of personnel and high-value cargo, to electronic and image surveillance, air ambulance, airways calibration, photographic mapping, training and weather modification.

With nearly 200 employees, local leaders and custom-ers on hand, Hawker Beechcraft Services opened its 12th North American company-owned factory service center with a grand opening event Sept. 26 at the Aeropuerto Internacional del Norte (MMAN) in Monter-rey, Mexico. Guests could view a number of aircraft on-site, from a Hawker 4000 business jet to a Beechcraft King Air C90, but the real focus was the 48,000-square-foot facility. A 24,000-square-foot hangar is used for maintenance, repair and modification of airframes, powerplants and avionics systems. The site has 10,700 square feet of office and customer hospitality space, and houses an extensive on-site parts inventory. The centerpiece at HBS Monterrey is the 13,400-square-foot paint hangar: it is the first paint facility in Mexico dedicated to general aviation. The team at Monterrey has exterior paint capabilities ranging from minor paint repair to complete repaint options. An on-site design center allows for reviewing and selecting paint schemes and color options. The design center also is an excellent resource for choosing fabrics and amenities for the full interior modi-fication work done at Monterrey, and is a great option for owners looking to update and refurbish their aircraft.

Global Customer Support’s company-owned service center hangar space surpasses 600,000 total square feet, and leads the industry with a global network of more than 100 factory-owned and authorized service centers.

Contributed by Allen McReynolds, Vice President of Operations

Newest company-owned site includes state-of-the-art paint facility

Hawker Beechcraft Services Brings Support to Northern Mexico

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The entire lineup of commercial Hawker Beechcraft aircraft was showcased at the static display during the National Business Aviation Association’s annual convention Oct. 30—Nov. 1 in Orlando. Inside the convention hall, the company put a spotlight on Global Customer Support (GCS) capabilities. News from the convention hall includes: Hawker Beechcraft Services (HBS) Signs First Pro Line 21-Equipped King Air Transformation Upgrade Customer L.J. Aviation, a charter and aircraft management company based in Latrobe, Pa., has signed an agreement to become the launch customer for the Pro Line 21-compatible XP52 Blackhawk engine upgrade. Modifications to the Beechcraft King Air B200, which will be installed at the Hawker Beechcraft Services (HBS) facility in Wichita, Kansas, will also include high performance upgrades such as BLR winglets and Raisbeck’s EPIC Gold package incorporating Ram Air Recovery System, Enhanced Performance Leading Edges and Dual Aft Body Strakes. See page 9 for a full article on the certification of the Blackhawk engine upgrade on Pro Line 21-equipped aircraft. HBS offers a set of the most popular upgrades, known as King Air Transformation, to improve performance, capability, safety and versatility while ultimately increasing the resale value of its legendary line of turboprops. The upgrades can be purchased separately but are designed to be bundled into packages to leverage equipment purchases and installation cost efficiencies. Flight Testing Begins for Aftermarket Pro Line Fusion® Display Upgrade Flight testing has started for the program that will bring the first touch-screen primary flight displays (PFDs) to the business aviation industry. Global Customer Support will debut Rockwell Collins’ Pro Line Fusion® with touch-screen and cursor-controlled flight displays as an aftermarket option to all in-service Beechcraft King Air Pro Line 21-equipped aircraft. Certification for the initial King Air application is expected by the end of 2013 with entry into service in early 2014. The upgrade features large-format, landscape, touch-

control displays that come standard with synthetic vision and a graphical flight management system that enables eyes-forward flying, all with a target price under $300,000 installed. In addition, the new Pro Line Fusion touch-control displays are globally networked with Rockwell Collins’ Ascend Flight Information Solutions for convenient wireless updates of all flight-related databases and wireless down-loading of maintenance information. The cockpit will also feature the new GH-3900RSUStandby System from L-3 Avionics Systems. The GH-3900RSU is a two-part system that separates the display from the sensor array, allowing the ultra-thin display (DU-42) to be mounted higher in the panel. A separate Remote Sensor Unit (RSU) houses rate/level sensors, air data trans-ducers and optional accelerometers which deliver attitude, altitude, airspeed, heading and navigation data to the 4.2-inch diagonal high-resolution DU-42 display. Hawker Beechcraft Corporation (HBC) Sponsors Class-room in the Sky with Hawker 400XPR Donation HBC will serve as title sponsor for Classroom in the Sky by providing a Hawker 400XPR for the duration of the around-the-world mission to transform an airplane into a science, technology, engineering and mathematics (STEM) teaching tool for youth. Classroom in the Sky is the creation of 28-year-old Barrington Edwards, who at the age of 23 became the young-est person and first black pilot to fly solo around the world. He plans to begin the expedition in October 2013 with the goal of building STEM skills in students and direct them toward careers in aviation and other STEM-related fields. Among the other customer support announcements at NBAA: 400XPR program update (see page 7 for full article), first Pro Line 21-equipped 800XPR ordered (page 8), King Air 200/300 series owners can order Pro Line 21 synthetic vision upgrade (page 8), new LED taxi/landing lights available for King Airs (page 10), entire Hawker 125 Series Technical Support organization completes FlightSafety International’s Master Technician Program (page 6).

News from NBAA 2012

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When Alan Sandland started working in the aircraft industry with Hawker Siddeley Aviation 45 years ago, there were no iPads, DVD players or elaborate paint schemes requested by Hawker customers. Today connectivity, entertainment systems and advanced paint techniques are among the frequently requested interior and exterior modifications and refurbishments available at Hawker Beechcraft Services in Chester, U.K., where Sand-land is interiors manager. As the only factory-owned service center dedicated to Hawker and Beechcraft aircraft in the eastern hemisphere, HBS Chester is home to trained experts with years of experi-ence in Hawker and Beechcraft maintenance and modifica-tions, minor to major. Sandland, who started with Hawker in 1967, has gained a wealth of experience in his 45 years of service and has played a crucial role in the development of Chester’s paint shop. Today he oversees a dozen interiors professionals. “We have staff who have served apprenticeships through production with long service records like myself,” Sandland said. “The team has a wealth of experience and dedication maintaining and refurbishing business jets.” HBS Chester’s Interiors Department offers up-to-date factory and custom styling, working closely with the on-site Design Department for creative interior designs, electronic renderings and required approvals. The team handles small projects to full aircraft interior refurbishment projects that transform the cabin into a custom environment. Services include: • Handcrafted soft goods upholstery • Cabinetry and hard goods finish application• Cabin information and entertainment systems

“We work hard to meet our customers’ high expectations with quality service, performed on budget and on time,” Sandland said. “To make our customers’ downtime as painless as possible we keep our pricing competitive, we manage the costs once we’ve started a project and we regularly communicate with them on the progress of their aircraft.”

Many aircraft operators are combining paint jobs with interior refits — it’s good use of time while the aircraft is being painted to have an interior refurbishment. HBS Chester’s state-of-the-art paint facility can perform complete chemical strip and repaint, rub and repaint, regis-tration change or touch-up paint. Designers and technicians are trained in advanced paint techniques and can advise on the latest styles, custom designs, split bases and military coatings.

Hawker Beechcraft’s FREE Global Customer Support Directory app provides immediate mobile access to our worldwide network of experts and support personnel.

Chester Service Center Offers Decades of Experience in Paint and Interior Refurbishment

NEW Global Customer Support Directory and Technical Publication Apps

Combining paint/interior upgrades is a cost-effective use of downtime

GLOBAL CUSTOMER SUPPORT DIRECTORY APP FOR iPHONE AND ANDROID The Technical Publications app includes

downloadable flight manuals and automatic notifications of manual updates. Users who have a currrent flight manual subscription (CD or paper) will have access to their manuals through the FREE iPad app.

TECHNICAL PUBLICATIONS iPAD APP

COMING SOONHawker XPR

iPad App

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Investment in Personnel,Training Key to Highly Skilled Support

The Global Customer Support organization believes that continuous education is about more than ticking the boxes on required training. It’s about arming technical support personnel with the in-depth troubleshooting and system knowledge to ensure customers receive the highest level of support.

Two recent examples show the investment GCS makes and the time commitment by team members toward training:

Each member of the Hawker 125 Series Technical Support organization has now completed FlightSafety International’s Master Technician Program for the Hawker series aircraft. This program consists of five aircraft type-specific courses and typically takes four to five years to complete.

Back Row—Left to Right: Kevin MacCree, Russ Stuhr, Dan Sisson, John Szelenyi, Geoff Reed

Front Row—Left to Right: John Troxler, Scott McCarthy, Christi Tannahill (Senior Vice President, Global Customer Support), Barron McKinley, Randy Mullin, Iain Bray

Hawker Beechcraft Services in Chester, U.K., recruited nine trainees following the successful completion of their engineering apprenticeship program. The apprenticeship combines academic training through Deeside College along with vocational experience at the service center to equip apprentices with the high-level skills, experience and knowledge that will be needed on a daily basis. Of the nine, five are airframe technicians, two are quality engineers, one a design engineer and one an interiors technician. Since launching its apprenticeship program in 2003, Hawker Beechcraft has employed 21 full-time apprentices.

Left to Right: Rhys Edwards, Airframe/Electrician Technician; Adam Metcalf, Interiors Technician; Ben Welsby, Airframe Technician;Ben Worrall, Airframe/Electrical Technician; Jason Reynolds, Airframe Technician; Daniel Slater, Airframe Technician;Lee Edison, Training and Development Coordinator; Clive Prentice, Vice President & General Manager Operations, EMEA;Roger Smith, Manager, HR & Business Services, EMEA; Ben Russell, Airframe Technician;Jason Davies, Manager, Aircraft Service Centre Programmes, EMEA

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The first customer aircraft in the Hawker 400XPR upgrade program that offers performance, cost and reliability enhancements is undergoing the Rockwell Collins Pro Line 21 avionics system upgrade at the Hawker Beechcraft Service facility in Atlanta, Ga. (KFTY). “The program is moving forward with great energy, and we look forward to giving all Hawker 400 series operators access to the only factory-completed, factory-warrantied and factory-serviceable enhancements in the market today,” said Christi Tannahill, senior vice president, Global Customer Support. The Hawker 400XPR combines more power with new engines and improved aerodynamic performance with genu-ine Hawker Winglets, resulting in 24 percent lower specific fuel consumption at long-range cruise, lower noise, greater hot-and-high airport performance and a 5,000-hour engine TBO. There also are optional upgrades to avionics, interiors and paint. The modifications can be purchased individually or in customized combinations for existing Hawker/Beechjet 400 owners as well as factory completed aircraft for those who do not currently own an aircraft. The avionics upgrade is the first component of the400XPR program to receive FAA certification. While the first customer avionics installation is underway, the Williams International FJ44-4A-32 engine certification effort contin-ues. There are three aircraft flying in the test and certification programs with combined flight time of more than 40 hours. Hawker Beechcraft has also redesigned the nose gear to improve accessibility, allowing mechanics to service the nose strut’s hydraulic fluid without having to remove the strut.

The 400XPR factory-completed aircraft is superior to offerings of other OEMs and startup modification centers like Nextant. The more powerful FJ44-4A engines enable the Hawker 400XPR to climb directly to FL450 in only 19 minutes at max takeoff weight, whereas the Nextant modification (which uses the smaller 3A engine) requires some 70 minutes at lower altitudes before it can step-climb to realize the greater efficiencies without sacrificing speed.

For more information on the XPR programs: Visit xpr.hawkerbeechcraft.comContact Randy Znamenak at +1.316.993.7409

First Customer HawkerAvionics Upgrade Installation UnderwayXPR package offers performance, cost and reliability improvements

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Global Customer Support is now accepting orders for the Synthetic Vision System (SVS) upgrade for all Pro Line 21-equipped Beechcraft King Air 200/300 series aircraft. Rockwell Collins’ SVS provides real-time 3-D simulated terrain presentation in relation to the aircraft superimposed on the primary flight displays, providing the flight crew with a clear-blue-day image in all weather conditions regardless of time of day. The upgrade for this platform is scheduled for entry into service in March 2013. Hawker Beechcraft and Rockwell Collins entered into an agreement last year that will provide all Hawker and Beech-craft models with the installation of synthetic vision data to existing Pro Line 21-equipped aircraft. The SVS upgrade is enabled by a configurable display upgrade with follow-on FAA and EASA certifications for the remainder of the platforms expected to occur throughout 2013.

JoinJet has placed an order for the first Pro Line 21-equipped Hawker 800XPR. This will be the Nordic charter and management company’s second Hawker 800XPR — it was the launch customer for the program that began deliver-ies in 2011. This order results in certification allowing current Pro Line 21-equipped Hawkers compatibility with the TFE731-50R 800XPR engines and genuine Hawker Winglets. The Hawker 800XPR program offers major airframe modi-fications such as the replacement of the existing TFE731-5BR engines with TFE731-50R engines and the addition of genuine Hawker Winglets. JoinJet also is adding Wi-Fi capa-bilities, a medevac interior, a flight data recorder, as well as new custom paint and interior selections. The upgrade is certified by the FAA and EASA. Delivery is expected first quarter of 2013. “Our innovative Hawker 800XPR program delivers the range, proven reliability and exceptional passenger comfort that will help JoinJet continue to provide exceptional air lift and meet the growing demand for charter services from business owners across Europe, the Middle East and Africa” said Christi Tannahill, senior vice president, Global Customer Support. Capable of producing 5,000 pounds of thrust but flat- rated to 4,660 pounds, the Hawker 800XPR’s new TFE731-50R engines create a robust interstage turbine temperature margin that translates into significantly improved perfor-mance and durability.

King Air 200/300 Series Owners Can Order Pro Line 21 Synthetic Vision Upgrade

First Pro Line 21-Equipped Hawker 800XPR Ordered

Hawker Beechcraft Services facilities are now taking orders and scheduling Blackhawk engine upgrades for Rockwell Collins Pro Line 21-equipped King Air 200 aircraft. This installation will replace the original Pratt & Whitney PT6A-41 or -42 engines with factory-new PT6A-52 engines, complete with a new-engine warranty (2,500 hours/5 years coverage on primary parts). Blackhawk Modifications, the world’s leading turboprop aircraft engine upgrade company, expects certification of the engine upgrade on Pro Line 21-equipped aircraft by the end of this year. More than 200 Blackhawk King Air engine upgrades have been completed worldwide. “Although we are already approved on non-Pro Line 21 King Airs, this project is the result of many requests fromKing Air B200 owners who wanted to enjoy the same perfor-mance benefits as the King Air B200GT,” said Jim Allmon, CEO, Blackhawk Modifications. “The required changes in the engine instrument markings on the Pro Line 21 would not be possible without Hawker Beechcraft’s significant assistance and team-work in working toward this STC approval.” The upgrade provides proven elevated performance levels and safety in a simple bolt-on package requiring minimal airframe modification for little more than the cost of an overhaul. The improved performance is the result of incorporat-ing a more capable and larger compressor section that is a derivative of the King Air 300’s PT6A-60A engine.

For more information contact: Bill Cadow at+1.813.340.0248 or bill_cadow@hawkerbeechcraft.com

Through the incorporation of 70 design and material improvements, the TFE731-50R engines deliver a 7 percent reduction in specific fuel consumption while increasing maintenance intervals. The result is a 32 percent reduction in Honeywell’s minimum Maintenance Service Plan (MSP) costs due to major periodic inspections of 3,000 hours and core zone inspection intervals of 6,000 hours, as compared to 2,100 and 4,200 respectively on the original engines. The 800XPR upgrade qualifies for zero-cost enrollment in Honeywell’s MSP. The new engines also deliver lower noise levels and reduced carbon emissions.

The Hawker 800XPR upgrade provides improved hot/high performance. Climbing directly to FL410 at maximum takeoff weight in just 25 minutes, the Hawker 800XPR will reach FL370 a full three minutes faster than the Hawker 800XP. The direct-climb capabilities, combined with the aircraft’s improved fuel efficiency, translate into true extended range and faster block times.

First Pro Line 21-Equipped Hawker 800XPR Ordered

Blackhawk EngineUpgrades Now Available for Pro Line 21-Equipped King Air 200 Aircraft

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