Faculty/Counselor Externship

Barbara JonesErika MartinezWes Hubbard

Schools First Federal Credit Union

SchoolsFirst FCU was founded in 1934 when a group of 126 school employees pooled together $1,200 to form a financial cooperative. Their goals were simple: •Offer Members a safe investment with a competitive rate of return •Provide Members confidential, low-interest loans with terms that would not create a hardship.

$7.8 Billion in assets28 branches in four counties900 team members380,000 membersGoverned by NCUA11 volunteers serve on their Board

Career Opportunities Positions & Recruiting

Career opportunities range from Mail Delivery, Telephone and Member Service Reps, Operations, Information Services, Lending, Human Resource Reps, Accounting Reps to Administrative Management.

• Entry Level:– High School diploma– Cash Handling– Customer Service– Tellers and Service Reps: $12-$13/hour

• College Degree:– Accountants: $40,000– Financial Analyst: $53,000– Means of moving up in the organization

• In-House Training and Workshops– History, policies, benefits, tours– Cultural training– Problem Solving– Department training

• Benefits Package is a BIG selling point– 401K matches $ for $– Medical/Dental/Vision

• Evaluation– Initial 90-day and 1-year evaluations– Individual Development Plan

Necessary Skills• Communication skills—Written, oral,

and listening—are essential in all aspects of business—customer service, back office, and upper management personnel.

• Mathematical skills• Creative thinking and problem

solving skills– Help members id ways for paying back

loans

• Accountability—”keep on task”• Must be PC proficient

– MS Word– MS Excel– Proprietary Software

Team Member Personal Qualities• Individual Responsibility

– Possess a good understanding of the organization’s objectives and work toward achieving those goals.

– Dress professionally, arrive to work on time, be aware of your surroundings, and possess good time management skills.

• Social Responsibility– Interact and build strong communication

bonds—build trust among team members and create customer service relationships.

• Self-Management– Must have a passion to work in this field.– Identify own skill sets—know where you

want to be within the organization and take the required steps to get there.

Sta$h the Ca$h

Indispensable Skill Sets

Communication• Written communication

– Business correspondence– Know how to use proper

grammar and correct spelling

– Know how to create an effective resume

• Oral communication– Know when to speak and

when to listen• Be prepared for the

interview– Practice, practice, practice

Make a Difference• Attitude, Personality, Presence

– Out-going, friendly, project a sense of ease, poise, and self-assurance

• Provide above-and-beyond service to your members—”find the needle in the haystack”

• Customer service skills• Work with different personalities• Take initiative• Thirst for learning—passionate

about your career

LivHOME• Provide in-home services

for senior citizens and adults with disabilities.

• Services provided: Communicating with their family and

professionals; attending to the senior's social needs; medication oversight; accessing best available resources; ensuring medical compliance; home safety.

Entry LevelMinimum Experience / Credentials Education:• High school diploma or equivalent

required. • PC proficiency required. • Must be able to maintain employee and

candidate information in a highly confidential manner and demonstrate efficient problem-solving skills.

• Must be detail-oriented with the ability to multi-task in a fast-paced, high volume office environment.

• Previous staffing/ recruiting/ secretarial or administrative experience preferred

• Administrative Assistant• Staffing Assistant• Staffing Coordinator• Caregivers

Staffing Positions at LivHOME

Professional Positions

• Human Resources Representative

• Elder care Consultant• Care Manager• Manager of Professional services

Minimum and Preferred Requirements:

• Master’s Degree in Social Work and / or current licensed registered nurse (RN) required.

• A minimum of 5 years’ experience in geriatric care and/ or Care Management required.

• Supervisory / coaching experience required, with a demonstrated ability to constructively provide feedback – confidentiality a must.

• Valid driver’s license and proof of insurance; re-verification as required by company insurance policies.

LocationsLivhome Facts: • 13 Care managers• 200 caregivers (about 110 working)• 30 Staffing coordinators• 10 managers of professional services.

• They provide care to about 5% of Orange County Seniors• According from to customer feedback,

they fully satisfy 93% of their customers.• They generate approximately 125,000 per

month (OC)

Technology• http://www.livhome.com/• Assist (internal system)• Caller-ID telephonic systemsInternet tools• Craig’s List• Snag-a-job• Monster • Livhome BlogSoftware • Word• Excel • Outlook • Podcast

Why Work for LivHome?• LivHOME offers its employees a competitive

and attractive benefits package that includes the following:

• Medical and Dental Plans (a portion is company-paid)

• 401(k) Retirement Plan with Company Match

• Bonus Opportunities • Credit Union Membership • Life Insurance • Ongoing Training and Education • One-on-One Support • Flexible Scheduling • Weekly Paydays (Caregivers) • Direct Deposit • U.S. Savings Bond Purchase Program

General skills

• Great customer service skills

• Great communication skills• Computer literate• Knowledge of software

applications: Word; Excel; Outlook

• Good written skills

Donahue Schriber

• Founded in 1969

• Construct, develop, lease, manage and market shopping malls (strip malls)

• Currently own/operate 93 centers in Arizona, California, Nevada and Oregon

• Selected by OC Metro as one of the best companies to work for

Careers Available

• Entry Level – Clerks ($10-$15 hr), Administrative Assistant ($10-15 hr)

• Marketing ($40,000 - $95,000 yr)• IT ($60,000 – $120,000)• Operations Assistant ($30,000 – 35,000 yr)

• Donahue offers competitive benefits package and will pay for employees education if it relates to job!

Skills and Qualities

• 4 year degree preferred for many of the jobs but not always necessary

• General computer skills (larger companies may need more specific skills)

• Written and verbal communication and people skills very important

• Most important qualities are a passion for the job and an interest in doing it as well as a willingness to learn and continue ones education

Most important knowledge I gained to pass on to students

• Employers really want someone with a passion for and interest in the job

• It’s important to know about what the company does before the interview in order to know if you would be passionate about it or interested in it

• Being willing to continue you’re education is often more important than having a degree

• However many employers like to see degrees mainly because it indicates responsibility, ability to finish something you start, and ability to deal with a diverse group of people