ey_italy_smart city index 2016_eng

1 | SMART CITY INDEX 2016

Sponsored by:

ITALY

SMART

Smart City Index 2016 Report

Supported by:


EXECUTIVE SUMMARY

Smart City in the middle of the media debate as a phase of the

urbanisation process

Resilient, attractive and competitive cities are vital for the economic growth of countries. Urban areas

play a central role in the 2014-2020 strategy, which covers the Urban Agenda and the national priorities

related to the areas of intervention, in particular Smart Cities, social innovation and competitiveness. For

Italian cities, it is time to look to successful smart initiatives as the milestones that will make cities places

where people live, work, study, travel and have fun with a growing quality of life and sustainable costs.

Medium-sized cities are strong contributors and will generate best

practices

Large urban centers are unique in the way they operate and their solutions are not always fully replicable.

In Italy, nearly 7 million people live in approximately 100 medium-sized cities (50,000-100,000 inhabitants)

and they are able to produce exportable solutions. To increase the replicability of the best practices of

the medium-sized Italian cities, regions will have to indicate the system actions at the regional level,

in addition to exploiting the new models belonging to the cloud and collaborative economy platforms to

promote watershed services and enabling platforms, avoiding the spread of innovations in their own

right and not available to the system.

The metropolitan area as a term for comparison for measuring the level of

competitiveness

Especially in Italy, cities are experiencing a profound transformation under the institutional, urban

framework and network services. “The Delrio reform” aims at reorganising the functions and vast area

services with regards to the metropolitan area. Metropolitan cities drive the country, but they also

represent a new challenge: to govern, in a coherent and coordinated manner, a greatly increased territory

and population compared with the provincial municipality, requiring considerable planning and scheduling

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EXECUTIVE SUMMARY

Innovation changes the paradigm: a new model of industrial

transformation

On the supply side, in addition to ICT companies, it will be recognised that other infrastructures such as

transport and energy are crucial and can help to deliver sustainable business models. Products and

services will be on the network and marketed in the form of modular packages. The "bridging”

technologies that characterise the new competitive arena and activate the new technological paradigm

are those of the Internet of Things (IoT). Smart buildings and cars are the areas which need to be looked

at more carefully.

The economic rise of sharing and collaboration

The digital economy has transformed millions of consumers into prosumers and has drastically reduced

the costs of production and distribution. Under the pressure of the financial crisis, citizens demand a

paradigm shift in economic productivity driven by its ability to use resources efficiently. This new economic

paradigm is already thriving in our cities in different fields, thanks to the services related to the

"Collaborative Economy": the most relevant domain is collaborative consumption, an economic model

based on sharing, trading, lending and renting underutilised assets, with the aim of gaining access to a

product or service in opposition to individual ownership.

Cities will have to finance themselves in an innovative way

Public demand will continue to have an important role and urban authorities will have to organise

themselves and compete for access to institutional finance, to improve the quality of projects and to

implement scalable and dynamically adaptable solutions to maximize the impact of resources. It will

possess the ability to open up, to collaborate between public and private, to create the ecosystem, to

exploit social innovation and to help, from below, the creation of a fabric of the know-how relationships and

sharing in which innovations and practices already in use can engage and operate.

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EXECUTIVE SUMMARY

The layers approach

This year, the analytical approach to the vertical themes, which has characterised the previous editions,

has been replaced by a setting for layers: from the Network Infrastructure to the Sensors that detect the

information, to the Delivery Platform that processes, enabling the supply of value-added Applications and

Services to citizens. The new approach has led to an extension of the number of monitored indicators

and the introduction of two new cross-cutting areas: Vision and Strategy and Smart Citizen and

liveability of the city. This approach forcefully brings out the role of infrastructure assets as an enabler

of the Smart City. In this perspective, big cities are favoured when the development of infrastructure such

as broadband or car sharing are considered, which are strongly influenced by the market and the strategic

choice of the operators. However, the medium cities are distinguished in PA areas or in areas where small

cities facilitate the organisation and management of the service (for example Wi-Fi citizens or door-to-door

collection).

The need for functional standards

To transform cities into development drivers for the green, digital technological production process,

obtaining benefits for both city users and businesses, it is necessary to standardise the solutions and

replicate best practices by supporting forms of competitive dialogue and public-private partnerships

between companies and urban areas. For the Italian city, it is time to find successful smart solutions,

replicate them on a large-scale and increase the spread by exploiting the opportunities of the European

and national funding and strengthening the competitive dialogue with businesses. Cities that will interpret

the needs of the citizens and will be able to promote the best project experiences by integrating them

within the existing ecosystem, will face growth, with a substantial change in pace and will climb the rank of

smart cities.

The need for a new way to read and design Smart Cities

Today, in Italy, there are many "smart" projects that often focus on single vertical areas such as energy

efficiency in buildings, flexible public transport services, car sharing/pooling, digital infrastructure, smart

grids, etc. On the other hand, there is no major progress towards a systemic and integrated approach

that enhances the interoperability and scalability of solutions. For this reason, since the first

publication in 2013, the Smart City Index has helped to innovate and develop the way of reading and

designing Smart Cities, thanks to the discussion and dialogue with policy makers who design and

implement regional policies and with suppliers of technology and services.

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A ranking of all provincial capitals

For over 10 years, EY has carried out a systematic monitoring of the diffusion of ICT and has created the

Smart City Index, a ranking of all 116 provincial municipalities identified by ISTAT and based on three

distinctive elements:

► To measure smart initiatives in Italian cities;

► Gathering data mainly from ad hoc surveys that are conducted directly by EY;

► Covering a wide range of areas, from broadband infrastructure to digital services (mobility, education,

health, etc.), to indicators relating to the sustainable development of cities.

An analysis tool for PA

EY Smart City Index allows:

► cities to make an assessment of their digital roadmap, to position themselves in comparison to other

cities and to support their application to finance Smart Cities with concrete data;

► regions to carry out a benchmark of the cities in their territories, in order to assess the digital roadmap

for the creation of a "Smart Region";

► the authority who, at a national level, describes the innovation policies of the city, to define a method,

to identify best practices and to set the guidelines for the Smart City.

Business Intelligence for the private sector

The Smart City Index analysis also enables IT companies, Utilities and businesses in the mobility sector –

and other sectors - to identify the most profitable areas of intervention, in which to develop high-

potential initiatives.

Businesses often have difficulty reading the market trends and technological developments, so they rely on

this Business Intelligence tool to better understand the complex world in which we live.

In addition, starting with a common and comparable nomenclature and a shared assessment, the Smart

City Index allows for the comparison of different realities and the creation of stakeholder engagement.

OBJECTIVE: A TOOL TO DECIDE

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URBAN CENTRE

The Smart City Index is primarily a tool aimed at cities to help

them to improve their innovation policies and smart

development.

CITY

SUMMARY OF INFORMATION:

The diamond graph represents the Smart City Index. Each city

is assigned a score that measures the level of smart innovation,

in relation to the best city (score = 100).

DIAMOND GRAPH

ARCHITECTURE FOR LAYERS

SMART CITY LAYERS

The Smart City is divided into four basic layers: basic

infrastructure, sensors, service delivery platform and vertical

applications.

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INDEX

Urban policies, European and National

Pg. 30-40

Smartness of the provincial municipalities Pg. 12-17

Bestpractices

Pg. 41-49

Methodology and indicators

Pg. 50-53

How we compare cities

Pg. 8-11

Infrastructures ad networks

Pg. 19

SensorsPg. 22

DeliveryplatformPg. 23

Apps and servicesPg. 24

Smart City architectural layers

Pg. 18-29


Smart City Index 2016

How we

compare cities

Best practices

Smartness

of the provincial

municipalities

Smart city

architectural

layers

Methodology

and indicators

Urban policies,

European and

national

HOW WE COMPARE CITIES


A new approach in line with market developments

Over time, the Smart City concept has evolved and has now reached a degree of maturity; from

individual experiments in specific areas, we have moved to a systemic logic that promotes the

integration of initiatives in different sectors and the replicability of successful solutions that have

been developed in certain contexts.

For this reason, the new Smart City Index is no longer based on vertical applications such as in past

editions, but on an innovative logic based on four interdependent layers and two areas of

transversal analysis. The new approach emphasises the path of the municipalities towards the

realization of an intelligent city and facilitates the measurement of progress on each layer of the Smart

City.

Special emphasis is placed on Sharing Economy, especially in the mobility sector and how this trend

impacts citizens’ quality of life.

The analysis of the Action Plans for Sustainable Energy (PAES)

The Smart City Index 2016 contains an analysis of the Action Plans for Sustainable Energy to analyse

the practices in place in the energy field. This renewed focus on energy is approved by the provincial

municipalities and is a major contribution to the analyses carried out by EY, in the wake of the debate

arising from the Paris conference, COP 21.

International benchmark: identifying best practices

For the first time, a benchmark with some international cases was created in the field of Smart Cities,

focused on the most valid and consolidated best practices present in the following realities:

► Expo Milan 2015;

► New York;

► Amsterdam;

► La Coruña.

NEWS OF EDITION 2016

470

INDICATORS

326

INDICATORS ON LAYERS

144

INDICATORS ON AREAS

European and Italian Policies: initiatives and structural funds

City governments will have to compete in order to access finance, to improve the quality of projects and

to implement scalable solutions in order to maximize the impact of available resources.

The impact of the Delrio reform on the creation of metropolitan cities was assessed and a study was

carried out on PON METRO, National Urban Agenda and on the role of Smart City in the EU2020

strategy.

The Smart City

analysis by layers

The analysis of

PAES: focus on energy

International

Benchmark

European and Italian

Policies

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An architecture for layers and a coherent governance with this model

Smart City requires an innovative approach through a layered design to exceed the traditional digitizing

process for vertical silos. For Italian cities, the challenge is to integrate the new key enabling

infrastructure and technological sensors with the existing structures on the territory by exploiting the

synergies and the interoperability between systems.

The Smart City vision and governance should be in line with this approach, both in terms of powers

and institutional competence, and with the rules of the various funding projects. The path towards

building a smart city must be aimed at creating a single basic infrastructure and a single service delivery

platform that can process the information sent by the sensors to deliver value-added services to

citizens and helping them to improve their quality of life.

A NEW APPROACH TO MEASURE THE LEVEL OF SMARTNESS

SMART CITIZENS AND CITY

LIVEABILITY The impact of the smart services on Italian citizens’

quality of life

VISION AND STRATEGYThe drafting of strategic plans and institutional

policies in the field of the Smart City

Four layers on which Smart City is organised Two areas of additional analysis

INFRASTRUCTURENetworks and technological equipment for

building a smart city

SENSORSIoT to collect big data and manage the city's

infrastructure remotely

SERVICE DELIVERY PLATFORMDevelopment and enhancement of the big

data of the territory

APPLICATIONS AND SERVICESApplications and value-added services for

citizens

Four layers on which

the Smart City is

organised

The integration

between the layers to

create services for citizens

Two areas of additional

analysis

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INDICATORS OF EDITION 2016

1 – INFRASTRUCTURE AND NETWORKS

TELECOMMUNICATIONS

• Fixed broadband (ADSL, fibra ottica)

• Mobile broadband (HSPDA, LTE)

• Urban Wi-fi (public and private hot spots)

• Security networks (optical fiber, Wi-Fi, simulcast, PMR-Tetra)

• Infrastructures for school (LIM, PC, internet class)

TRANSPORT

• Public mobility (extension and supply of TPL, metro, bus, etc.)

• Electrical and bicycle mobility (columns and cycling lane)

• Shared mobility, car and bike sharing (redelivery stations and public transport availability)

• Private mobility (stop in satin and access control)

ENVIRONMENT

• Water supply (dispersion network)

• Sewerage (sewage treatment capacity)

• Waste (availability ecological islands)

ENERGY

• District heating• Waste of energy• Renewable (solar, wind,

hydro and geothermal power, etc.)

• Public lighting (expenses and investiments)

• Smart grid

2 - SENSORS

• Road network (Traffic detectors, employment parking, autodetector, Intelligent traffic lights etc.)

• Public transport (sensors on bus and taxi)• Public lighting (intelligent street lamps)

• Environmental control conditions (areas of monitoring stations)

• Safety in buildings• Video surveillance of public areas (squares,

monuments, public buildings, periphery, etc.)

4 – APPLICATIONS AND SERVICES

GOVERNMENT

• Online personal services (certificates, residence changes, etc.)

• Building procedures• Services for municipal

schools• Online payment for local

taxes and school services • Access Wi-Fi services (app,

maps, free/payment)• Social network integration

SCHOOL

• Web environment • Digital services for

secretariat

MOBILITY

• E-ticket• Multimodal planning of

public transport• E-payments (stop, ZTL,

TPL)• Application real time for

bike/car sharing e pooling• Information to users in

mobility (app, panels, SMS)• Bicycle couriers

TOURISM AND CULTURE

• Information on attractions, services, tourist paths

• Informations, reservations and payments of structures (monuments, hotels, etc.)

• Card and app to visit the city

• E-commerce local products• Libraries, media library

online• Social network integration

HEALTH

• Reservation, co-payment and medical report on web

• Possibility to choose a general doctor of medicine on web

• Access electronic health records data

SMART CITIZENAND CITY LIVEABILITY

SMART CITIZENS

• Electric Mobility demand, TPL and car/bike sharing

• Gas, energy, water consumption and trash production

• Redevelopment of buildings

• Cultural services access

• Education and digital literacy

WELLNESS OF CITY

• Mobility quality

• Green public spaces and urban gardens

• Air and noise pollution

• Museums, monuments etc.

• Health and social services (hospitalization, foreign population, life expectancy, etc.)

• Physical, road and environmental security

VISION AND STRATEGY

• Strategic Planning of Smart City

• Plans and actions for sustainable energy (CO2

targets, public buildings, lighting, etc.)

• Standards and incentives for households (recycling, composting and building regulations)

• Economic and financial capacity

• Communication, transparency and participation

3 - SERVICE DELIVERY PLATFORM

READINESS

• App store citizens• Card• Control panels

DEMATERIALISATION, INTEGRATION AND INTEROPERABILITY

• Processess and documents dematerialisation • Multi-channel services • Integration services

• Payments• Identification systems• Open Data



How we

compare cities

Best practices

Smartness

of the provincial

municipalities

Smart city

architectural

layers

Methodology

and indicators

Urban policies,

European and

national

SMARTNESS OF THE PROVINCIAL MUNICIPALITIES


Good performance for the Central-North metropolitan cities

While there is a delay within Italian cities compared with the major European and world cities, the

degree of innovation of the provincial municipalities is growing.

In 2016, the provincial municipalities that are confirmed at the top of the list are: Bologna, Milan and

Turin. Compared with previous years, Rome is ninth in the ranking followed by Florence and Genoa in

the top 15 places.

Also, this year, the provincial municipalities of the metropolitan cities of the Central-North are all in the

first band, while Naples becomes the first city of the South, not only among the metropolis.

The medium cities are still growing

Medium cities continue in their upward trend: they are in positions of being placed in the ranking with

more than 23 cities between the 4th and 39th place.

Parma surpasses Trento and, in 2016, is the highest medium city in the ranking (5th place), thanks to a

good ranking in the Delivery Platform and Applications and Services layers. Parma is followed by other

medium cities such as Trento, Brescia and Reggio Emilia, which are placed in the top 10.

The Centre-North is placed at the top of the ranking in the medium-sized segment: the first medium city

in South is Lecce in 52nd place.

The small cities’ delay is increasing

Despite the exploit of Mantova, which is 4th in the ranking, the overall positioning of small cities is

worse than in previous years.

There are only seven small cities (Mantova, Lodi, Cremona, Pavia, Sondrio, Siena and Aosta) that

are in the top end of the rank and five of them are in Lombardy. These results demonstrate that to

achieve a Smart City in layers a critical mass is required (of resources, subjects, markets etc.) that

currently exists in cities with more than 80,000 inhabitants.

.

SMART CITY’S SIZE

NOTE: Small cities = <80.000 inhabitants; Medium ciities = >80.000 inhabitants but not considered as metropolitan cities;

Metropolitan cities: 14 metropolitan cities created with the Delrio Reform.

The difficulty of the

small cities and South is

confirmed

Capitals of metropolitan

cities are in pole

position

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THE NATIONAL RANKING

0

20

40

60

80

100

Bolo

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Mila

no

Torino

Manto

va

Parm

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rento

Bre

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Reggio

Em

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Rom

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Modena

Genova

Padova

Berg

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Lodi

Bolz

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Vero

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Pia

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Monza

Ferr

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Pis

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Cre

mona

Pavia

Ravenna

Rim

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Sondrio

Vic

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Udin

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Caglia

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Sie

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Tre

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Com

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Trieste

Bellu

no

Bie

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Lecco

Are

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Peru

gia

Lucca

Gro

sseto

Lecce

Sassari

Savona

Pale

rmo

Asti

Verc

elli

Pis

toia

Pesaro

Verb

ania

Orista

no

Ancona

Sale

rno

Macera

taM

assa

Pord

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Cata

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Pote

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Tern

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Ascoli

Pic

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Mate

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Pescara

Nuoro

Brindis

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Cosenza

Olb

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Casert

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Rovig

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lessandria

Ragusa

Reggio

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Benevento

Andria

Siracusa

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Messin

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<20

The National ranking of all 116 provincial municipalities

20 - 4040 - 6060 - 8080 - 100

Metropolitan cities - capitals Medium cities Small towns


Bologna 1 100,0

Milano 2 97,7

Torino 3 91,9

Mantova 4 84,8

Parma 5 83,3

Trento 6 82,1

Brescia 7 80,5

Reggio Emilia 8 78,7

Roma 9 78,5

Firenze 10 77,7

Modena 11 77,3

Genova 12 75,2

Padova 13 74,9

Bergamo 14 72,6

Venezia 15 70,9

Lodi 16 70,6

Bolzano 17 69,5

Verona 18 68,3

Piacenza 19 68,1

Monza 20 66,2

Ferrara 21 64,2

Pisa 22 62,8

Forlì 23 62,5

Cremona 23 62,5

Pavia 25 62,2

Ravenna 26 62,1

Rimini 27 61,9

La Spezia 28 61,2

Sondrio 29 60,6

Vicenza 30 60,0

Udine 31 59,0

Napoli 32 58,5

Cagliari 33 56,6

Varese 34 56,3

Siena 35 55,7

Prato 36 55,1

Livorno 36 55,1

Aosta 38 54,3

Treviso 39 53,3

POSITION OF THE CITY IN THE RANKING FOR LAYERS

First band Second band Third band

NOTE: different colours refer to the rank of each city in each layer/area. The first band (green) refers to

the 1-39 positions of the ranking, the second band (yellow) refers to 40-78 positions of the ranking while

the third band (red) refers to 79-116 positions of the ranking.

1

3

2

35

9

5

10

14

4

6

15

11

18

23

31

17

27

8

21

21

26

7

12

30

34

18

29

39

40

25

32

33

44

42

23

16

13

46

36

20

37

59

53

77

48

59

62

56

38

51

76

41

58

52

45

47

67

74

64

54

72

28

83

50

69

55

43

61

75

101

71

63

103

73

81

66

56

94

Bari 40 52,8

Como 41 51,1

Novara 42 49,1

Trieste 43 49,0

Belluno 44 48,2

Biella 45 47,1

Cuneo 46 47,0

Lecco 47 44,8

Arezzo 48 44,1

Perugia 49 43,7

Lucca 50 42,6

Grosseto 51 41,7

Lecce 52 41,3

Sassari 53 40,7

Savona 54 40,3

Palermo 55 40,1

Asti 56 40,0

Vercelli 57 38,9

Pistoia 58 38,5

Pesaro 59 38,3

Verbania 60 38,2

Oristano 61 37,4

Ancona 62 37,2

Salerno 63 36,8

Macerata 64 34,6

Massa 65 33,8

Pordenone 66 33,7

Catania 67 33,5

Potenza 68 33,2

Terni 69 32,9

Tortolì 70 32,8

Ascoli Piceno 71 32,7

Matera 72 32,6

Gorizia 73 31,6

Pescara 74 30,3

Nuoro 74 30,3

Brindisi 76 29,4

Foggia 77 29,2

Cosenza 78 28,5

Olbia 79 28,4

Taranto 80 27,4

Caserta 81 25,6

Barletta 82 25,3

Rovigo 83 25,2

Alessandria 84 24,9

Ragusa 85 23,7

Reggio Calabria 85 23,7

Benevento 87 23,1

Andria 88 22,2

Siracusa 89 21,8

Isernia 90 21,6

L'Aquila 91 21,4

Chieti 92 21,2

Teramo 92 21,2

Tempio Pausania 94 21,1

Iglesias 95 20,2

Rieti 96 19,9

Campobasso 97 19,7

Frosinone 98 19,0

Viterbo 99 18,8

Carbonia 100 18,0

Imperia 101 17,9

Latina 102 17,7

Fermo 103 16,0

Caltanissetta 104 15,6

Avellino 105 15,4

Trani 106 15,3

Messina 107 14,4

Lanusei 108 13,7

Crotone 109 13,0

Catanzaro 110 12,6

Villacidro 111 11,0

Vibo Valentia 112 10,4

Trapani 113 9,1

Agrigento 114 7,2

Enna 115 5,8

Sanluri 116 0,0

85

80

91

65

86

97

68

78

84

82

95

112

70

92

49

102

98

109

105

96

93

79

87

88

99

88

106

88

100

104

113

110

107

114

111

108

116

115

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Smart City Index values the path made in the implementation of smart cities through the analysis of their performance in four layers and two

transversal areas considered by the analysis. The 2016 ranking shows a correlation between the scores obtained in the layers of the infrastructure

and sensors and scores recorded in the layers delivery platform and applications and services. As a result, those who have invested in the creation of

smart infrastructure are able to offer smart services of value to citizens. In addition, the cities that have been able to define a strategy and a

structured vision, to better address their own path to the Smart City, are generally characterised by higher performance and are placed at the

top of the rankings.

THE IMPORTANCE OF PLANNING AND INVESTING IN SMART INFRASTRUCTURES FOR PROVIDING QUALITY SERVICES TO CITIZENS

Agrigento

Alessandria

Ancona

Andria

Aosta

Arezzo

Ascoli P.

Asti

Avellino

Bari

Barletta

Belluno

Benevento

Bergamo

Biella

Bologna

Bolzano

Brescia

Brindisi

Cagliari

Caltanissetta

Campobasso

Carbonia

Caserta

Catania

Catanzaro

Chieti

Como

Cosenza

Cremona

Crotone

Cuneo

Enna

Fermo

Ferrara

Firenze

Foggia

Forlì

Frosinone

Genova

Gorizia

Grosseto

Iglesias

Imperia

Isernia

La Spezia

Lanusei

L'Aquila

Latina

Lecce

Lecco

LivornoLodi

Lucca

Macerata

Mantova

Massa

Matera

Messina

Milano

Modena

Monza

Napoli

Novara

Nuoro

Olbia

Oristano

Padova

Palermo

Parma

Pavia

Perugia

Pesaro

Pescara

Piacenza

Pisa

Pistoia

Pordenone

Potenza

Prato

Ragusa

Ravenna

Reggio Calabria

Reggio Emilia

Rieti

Rimini

Roma

Rovigo

Salerno

Sanluri

Sassari

Savona

Siena

Siracusa

Sondrio

Taranto

Tempio Pausania

Teramo

Terni

Torino

Tortolì

Trani

Trapani

Trento

TrevisoTrieste

UdineVarese

Venezia

Verbania

Vercelli

Verona

Vibo Valentia

Vicenza

Villacidro

Viterbo

INFRASTRUCTURE + SENSORS

DE

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FR

OM

+ A

PP

LIC

AT

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S A

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SE

RV

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LAGGING INFRASTRUCTURE BASED

INTEGRATION CHAMPIONSAPPLICATION BASED

1-39 40-78 79-116

Ranking in Vision and Strategy

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Agrigento

Alessandria

Ancona

Andria

Aosta

Arezzo

Ascoli Piceno

Asti

Avellino

Bari

Barletta

Belluno

Benevento

Bergamo

Biella

Bologna

Bolzano

Brescia

Brindisi

Cagliari

Caltanissetta

Campobasso

Carbonia

Caserta

Catania

Catanzaro

Chieti

Como

Cosenza

Cremona

Crotone

Cuneo

Enna

Fermo

Ferrara

Firenze

Foggia

Forlì

Frosinone

Genova

Gorizia

Grosseto

Iglesias

Imperia

Isernia

La Spezia

Lanusei

L'Aquila

Latina

Lecce

Lecco

Livorno

Lodi

Lucca

Macerata

Mantova

MassaMatera

Messina

Milano

Modena

Monza

Napoli

Novara

Nuoro Olbia

Oristano

Padova

Palermo

Parma

Pavia

Perugia

Pesaro

Pescara

Piacenza

Pisa

Pistoia

Pordenone

Potenza

Prato

Ragusa

Ravenna

Reggio Calabria

Reggio Emilia

Rieti

Rimini

Roma

Rovigo

Salerno

Sanluri

SassariSavona

Siena

Siracusa

Sondrio

Taranto

Tempio PausaniaTeramo

Terni

Torino

Tortolì

Trani

Trapani

Trento

Treviso

Trieste

UdineVarese

Venezia

VerbaniaVercelli

Verona

Vibo Valentia

Vicenza

Villacidro

Viterbo

«SMART» VALUE

DELAYED

«SMART» AND LIVABLE

ANALOGICAL WELLBEING

SMARTNESS AS A MULTIPLIER FOR QUALITY OF LIFE

The 2016 ranking confirms the existence of a correlation between smartness and quality of life highlighting the “Smart and liveable” cities on the

upper part of the two charts and the “delayed“ cites at the bottom. In addition, there are two further clusters of cities:

► Cities of "analogical wellbeing," with high liveability cities but with a low diffusion of innovation, for example cities of Marche and Sardinia. It is

possible to distinguish Fermo, Lanusei, Tempio, Pausania and Olbia.

► Cities of "Smart value“, i.e. cities which, with a lower quality of life, find, in the Smart City, an opportunity for innovation. It is possible to

distinguish three Southern cities, specifically Naples, Bari and Lecce that reconfirm their presence in the following chart as in the previous edition.

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QUALITY OF LIFE – Il Sole 24 Ore (2015)

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How we

compare cities

Best practices

Smartness

of the provincial

municipalities

Smart city

architectural

layers

Methodology

and indicators

Urban policies,

European and

national

SMART CITY ARCHITECTURAL LAYERS

Infrastructures and networks

Pg. 19

SensorsPg. 22

DeliveryplatformPg. 23

Appsand services

Pg. 24


Fixed broadband1. Milan

2. Monza

3. Bologna

Mobile broadband1. Gorizia

2. Padua

3. Trento

Public mobility1. Milan

2. Turin

3. Cagliari

Private mobility1. La Spezia

2. Pavia

3. Florence

Public lighting1. Benevento

2. Caltanissetta

3. Olbia

District heating*1. Brescia

2. Mantova

3. Reggio Emilia

Water network1. Piacenza

2. Macerata

3. Udine

Ecological islands1. Gorizia

2. Tortolì

3. Iglesias

Digital divide refers, in particular, to the greater

spread of fibre optics and to the convenience for

operators to operate in larger cities. It is different

from mobile broadband, as the LTE coverage has

now reached all provincial municipalities. The best

average rank of small cities is due to the greater

spread compared with the population of hot-spot Wi-

Fi on public land.

1. INFRASTRUCTURES AND NETWORKSThe infrastructural divide

TL

CT

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En

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nvir

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me

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*Only the 35 municipalities covered by the district heating

service have been considered

Different trends refers to fixed broadband and mobile broadband

Not only digital divide

Small cities encourage the development of certain infrastructures

Some types of infrastructures and networks are

achievable and manageable with less difficulty in

small/medium cities. This is the case of the district

heating networks, which are more common in large

cities (probably due to minor difficulties in finding

sources of funding), but in terms of the volume and

the population served, they are better performing in

small and medium cities.

In addition to the digital divide, there are other types

of infrastructures that divide cities of different sizes

on different levels. This is the case, for example, of

the transport network (public or private) that is more

developed and structured on the growth of the size

of the city and, therefore, also of the complexity of

the system as a whole.

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*Average scores of cities divided by size cluster


Coverage with VDSL and

LTE in constant growth

Wi-Fi coverage patchy in

Italian provincial

municipalites

Fixed and mobile ultra-broadband is

growing

The diffusion of ultra-wideband infrastructure is one of

the essential factors for the development of a Smart City.

This is confirmed by the strong growth trend of recent years:

in 2015, the number of provincial municipalities covered

by VDSL (for over 20% of the population) is double

compared with 2014.

However, LTE coverage has now reached all provincial

municipalities, but there are still 26 municipalities that have

only one or two operators in their territory.

1. INFRASTRUCTURES AND NETWORKS | BROADBAND CONNECTION

The deployment of fixed and mobile connectivity services

Public Wi-Fi

For the development of a Smart City,

the national circulation of hot-spot

Wi-Fi public to citizens is also very

important: the international

benchmark cities have installed

between 1.5 and 5 hot-spots for every

10,000 residents. In Italy, only 16

municipalities have more than 4

hot-spots for every 10,000

inhabitants, while 43% has less than

one hotspot.

0

20

40

60

80

100

120

Municipalitiescovered by

VDSL

Municipalitiescovered by LTE

2013 2014 2015

NUMBERS OF MUNICIPALITIES

COVERED BY VDSL & LTE 2013-2015

VDSL coverage in provincial

municipalities

There are 81 provincial municipalities (70% of the total) in

which more than 20% of the population is covered by ADSL:

this involves all provincial municipalities of metropolitan

cities and all municipalities of a medium size. The

approach used by operators aims to achieve the highest

possible percentage of the population covered in a city

before starting the installation in another: in around 52 of the

81 municipalities joined by VDSL, over 80% of the

population has been covered, while in only three cases

(which is of small municipalities with <80,000 inhabitants)

the coverage does not reach 50% of the population.

The administrative centres of metropolitan cities are

characterized by the highest levels of coverage and only

in three metropolitan cities VDSL connectivity does not

reach 80% of the population.

NUMBER OF PROVINCIAL

MUNICIPALITIES BY VDSL

COVERAGE (%) & SIZE

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10

20

30

40

50

60

20-50%inhabitants

50-80%inhabitants

>80%inhabitants

Metropolitan cities Medium cities

Small towns


Utilities in Smart City

Energy sustainability of

buildings

The aim of CO2 reduction

Utility infrastructure as an enabling asset

for IoT services

The Utilities provide networks (public lighting, gas,

electricity, district heating and water) that will form the

enabling bridges for the development of Smart City

services, based on the trend of the Internet of Things (IoT).

Regulatory and technological elements offer multiple

opportunities for growth and are increasingly converging.

The Energy Authority has promoted the smart metering

multi-service in order to integrate gas metering with other

utilities which are also not subject to regulation, but are

incorporated in a Smart City logic, especially in Turin,

Modena, Genoa, Verona, Bari, Salerno and Catania.

A new generation of technologies is emerging and is

addressing the needs of specific IoT services. The network

requirements and performance of devices, such as smart

metering and related cars, are very different from those

required by home automation services. In this context,

low-power and wide-ranging technologies (LPWA) will

play an increasingly important role.

Energy efficiency and savings are opportunities for Italy

A smart city is a place where traditional networks and services are made more efficient with the use of

digital technologies. Smart Buildings are characterised by a multiplicity of players involved and the

available solutions. However, the offer is fragmented and does not reference standards and

consolidated supporting technologies are untested.

To encourage the adoption of solutions based on smart buildings in Italy is necessary to intervene in

the issue of incentives to stimulate demand in the residential sector, for example in deductions for

energy retrofits. In the public sector, there is a need to strengthen the use of financial models and

public-private partnership and implement the Energy Performance Contracting (EPC) with

guaranteed results for the management of both buildings (schools and hospitals) and lighting public.

1. INFRASTRUCTURES AND NETWORKS| ENERGYSmart Cities are enabled by synergies between infrastructures

* Reggio Calabria has not yet approved PAES

ANNUAL CO2 REDUCTION (metropolitan

cities - capital city)

Bari

Bologna

Cagliari

Catania

Florence

Genoa

Messina

Milan

Naples

Palermo

ReggioCalabria*

Rome

Turin

Venice

0%

3%

2%

1%

TOTAL EXPENSE LIGHTING (INV + C/C)

116 provincial municipalities

2011 2012 2013

+3,9%

+9,6%

+17.8% CURRENT EXPENSE

-9% INVESTMENTS

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Sensors for air monitoring and surveillance are the most common

One of the growing trends of recent years is the installation of sensors in the city area. The aim is to

create networks of sensors of different types that are interoperable with each other with a view to IoT, to

collect the big data and to check the city infrastructure remotely.

Together with sensors for air monitoring that are present in almost all cities, video surveillance is the

most widespread type of sensor (96% of provincial municipalities). There is a growing spread of solutions

dedicated to the road network monitoring (access to the LTZ, systems for detecting traffic, auto-

detector and smart traffic lights) and the efficiency of public lighting, while sensors installed on board

public vehicles are less common (35 cities).

Despite the increased deployment of sensors in cities, only a few provincial municipalities of

metropolitan cities have more types of sensors simultaneously installed, but the level of

interoperability between the different sensors and integrated interpretation of the collected data is still

relatively low.

2. SENSORSDiffusion of sensors in Italian cities

DIFFUSION OF MAIN CATEGORIES OF SENSORS IN PROVINCIAL MUNICIPALITIES

Environmental and

seismic sensors

High

Medium

Low

Video surveillance

High

Medium

Low

Road monitoring

Sensors on board

TPL

A new challenge for cities

For cities, the challenge does not only consist of the installation

of a larger number of sensors in the territory, but in the creation

of integrated systems for the collection and processing of

data according to the big data paradigm: the goal is to provide

a delivery platform capable of enhancing the wealth of

information collected through the sensors in the territory.

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Although the Italian municipalities do not yet have integrated delivery platforms according to the model

described above, through the construction of some proxy indicators EY is able to provide a first

measurement of the degree of 'readiness' of the municipalities towards creating an integrated

delivery platform.

In fact, some cities have begun to implement a system for enabling the different towns’ platforms, which

are already equipped and generally have been developed for certain specific services or areas (for

example, for the purposes of controlling mobility or citizen safety). It mainly involves provincial

municipalities of the metropolitan cities that, due to the complexity of managing their territories, have

had to accomplish, before other central common control, delivery channels of integrated services, in

addition to other typical components of delivery platform such as online payment platforms or digital

identity.

Overall the degree of readiness for the different enabling platforms is still very low.

THE DEGREE OF READINESS OF THE MUNICIPALITIES FOR DIFFERENT ENABLING PLATFORMS

► Platforms of payment

online

► Identification systems

► Control panels

► Integration services

► Open Data

► Card

► App store

► Processess and

documents

dematerialisation

► Multichannel

Embryonic

High

Basic components

Consequential components

3. DELIVERY PLATFORMMunicipalities’ readiness versus delivery platform

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The fourth layer of the Smart City, applications and services, is the layer showing greater value in the identification of market trends.

The objective of this layer is to define the inhomogeneity of the illustrated trends in the subsequent slides and to understand how it is possible to

identify for each trend the degree of maturity in each market and the relative scope in Smart City applications.

4. APPLICATIONS AND SERVICESMain trends emerging from our analysis

MOBILITY

► 70% of the administrative centres offer at

least a mobility service sharing.

► Milan is the first city for car sharing with over

2,400 cars and 350,000 customers.

► 1/3 of the administrative centres also provide

an app for parking payment.

GOVERNMENT

► Bologna and Florence have published over

1.000 daset in their open data portals.

► 39% of municipalities offer online personal

services.

SCHOOL

► Nationally 70% of classrooms are connected to

the Internet (Wi-Fi and LAN).

► Sardinia is the top Italian region for using

LIM and the second, just behind Emilia

Romagna, for connected classrooms.

TOURISM

► All municipalities in Emilia Romagna are using

the regional online booking platform.

► 51% of municipalities are present on 3 social

channels, while 21% do not use social

channels.

PAYMENTS TO PA

► 41% of municipalities offer online payment

service on their portal.

► 29% of healthcare companies offer online co-

payment.

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Future partnershipsbetween automotive players

and other players

The paradigm of sharing

mobility

Sustainable mobilityfor growth

SHARING MOBILITY ADOPTION

(% provinces)

0%

25%

50%

75%

2012 2015

Car sharing Bike sharing

Digital customer experience in mobilityThe mix of movements has changed: micro displacements have

decreased, but the demand for mobility has increased. The "time

factor" takes precedence over other factors of displacement.

Users search for and share information in real-time to make

smart decisions.

Smart and connected cars: the automotive

industry has transformedThe automotive industry shows a fundamental change moving

from selling products to a business model focused on service.

This creates new scenarios in which traditional and new players

(Over The Top, insurance, telco) will compete and/or collaborate to

build larger share of spending on the mobility of citizens and

consumers.

The new rules on green economy are connected with the Stability

Law 2016 and allocate 35 mln € to home-school, home-work and

municipalities with more than 100,000 inhabitants to encourage

initiatives of walking bus, car pooling, car sharing, bike pooling and

bike sharing.

Funds for sustainable mobility

4. APPLICATIONS AND MOBILITY SERVICESThe sharing mobility and sustainability boom

REGISTRATION OF ELECTRIC CARS

(number of national registrations)

0

400

800

1200

2011 2012 2013 2014

Mobility sharing (including electric) wins the

Italian: Milan in pole position

In recent years, shared mobility is one of the greatest revolutions

of urban mobility: bikes, cars and recently scooter sharing have

emerged as a new paradigm of urban transport. Sharing mobility

is intermodal and powered: in Milan the world’s first trial of a bike

sharing system integrated between traditional and electrical means

was launched, forming a single network size, complexity and

innovation. The success of this type of mobility is also linked to the

development of integrated systems of mobile booking and

payment characterised by a high level of usability for the end user.

DIFFUSION APP FOR LPT TICKETING,

LPT INFOMOBILITY AND PARKING

PAYMENT

(% municipalities capital)

0%

25%

50%

75%

2014 2016

LPT ticketing LPT infomobility

Parking payment

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Ensure access to the

internet in schools to

promote digital teaching

School innovation with the

crowdfunding

Broadband and structural digital divide

The aim of the Italian Government is for each school to be

reached by a fast enough connection to enable digital

teaching. The internal structures of the school must be able

to provide widespread access to the Internet through LAN

or wireless cabling.

Each school should be able to buy the best possible

connection to enable new organisational and pedagogical

paradigms and to systematically benefit from access to

information and digital content services.

Total funds provided for the digitisation of schools amounted

to over €1 billion, with the aim of connecting 100% of

schools with fibre optics by 2020. Today only Emilia

Romagna and Sardinia exceed 80% of classrooms

connected to the network while most regions make record

values between 60% and 80%.

Digital divide depends also on the size of institutions. For

example, in Lombardy 78% of schools with more than 500

students are in the structural digital divide because the

connection available is not always sufficient to meet the

needs of students and teachers. In the case of large schools

(11% of the total but accounting for 35% of students), it is,

therefore, important to quantify the connectivity needed

based on the number of students/institute classes.

Crowdfunding to fund

schools

Despite resources provided by law

"The Good School" and the

"European Structural Funds" (Pon

Education 2014-2020), schools often

resort to crowdfunding to renew

digital infrastructures. Besides the

generalist platforms suitable for

hosting fundraising projects for

schools, there are more and more

companies that activate financing

projects (for example the collection

points and co-financed projects).

4. APPLICATIONS AND SERVICES | EDUCATIONWiring schools to promote digital teaching

2%

66%

29%

1%2%

None

0-15%

15-30%

30-50%

>50%

1%

24%

35%

31%

9%

None

0-15%

15-30%

30-50%

>50%

CLASSROOMS CONNECTED TO LAN

CLASSROOMS CONNECTED TO WI-FI

REGIONAL CLASSROOMS

CONNECTED TO THE INTERNET (%)

- 2014/2015

Not available

<60%

60-80%

>80%

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43%

7%

39%

11%

Only for pointsof interest (e.g.museums,monuments..)

Only fortransports

For points ofinterest andtransports

Other cards

The importance of big

data to reinforce the tourism

offer

New services are enabled by

the sharing economy

Big data for tourism innovation

Data sources that are available to analyse the habits and the

behaviour of tourists are more common thanks to the spread of

social media and the development of IoT. These sources allow

the measurement, segmentation, understanding and prediction

of the flow of tourists in real time and to direct promotion

strategies and investments to optimise management.

Today, companies that have been able to seize this opportunity,

are the major international players and companies in the

digital world (e.g. TripAdvisor, Google, Airbnb, etc.).

Municipalities have started to understand the importance of big

data and social media and are trying to take on a role as

aggregators of the region’s tourist offer.

On the one hand, cards primarily dedicated to the points of

interest of the city (43%) or the integration of points of interest

and transport (39%) are decreasing and are available in only

14 provincial municipalities (against 36 the previous year), on the

other hand the presence on social networks is consolidated with

49% of the city present at the same time on Facebook, Twitter

and YouTube.

The growth of sharing

services

The digitalisation of the tourist

industry has allowed new players to

penetrate the market.

Services based on the sharing

economy such as Airbnb, Blablacar,

Uber, Gnammo, etc. are expanding,

changing the rules and offering

tourists new experiences at affordable

prices, bypassing traditional

operators.

4. APPLICATIONS AND SERVICES | TOURISMI Big data and sharing services create a new paradigm

TYPES OF CARD FOR TOURISTS

(14 municipalities for a total of 28

cards)

21%

5%

25%

49%

Not present onsocial networks

1 socialnetwork

2 socialnetworks

3 socialnetworks

PRESENCE OF MUNICIPALITIES ON

THE SOCIAL NETWORK

Tourism is motivated by major events

Major events increase the flow of tourism and are catalysts for

the creation of digital ecosystems aiming at the diffusion of

services for visitors and citizens. Expo Milano 2015 is an

example: the attractiveness of Lombardy has increased

considerably (910,000 admissions in September 2015 + 35.3%

compared with September 2014) and digital tourist services

launched during the World Expo represents a best practice on

an international level.

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Online services are still not

very common in the

provincial municipalities

Digital growth as a lever for

the development of online

services

Municipal online services

The possibility to use online services in municipal

portals is a major feature of the Smart City.

The situation in the Italian provincial

municipalities is very uneven and generally late:

services provided in the civil registry, local taxation

and municipal schools are mainly informative or

limited only to downloading forms.

39% of the provincial municipalities have

completely digitised personal services and allow

citizens and businesses to request and obtain

certificates directly via the web. The situation of

online application services is similar in municipal

schools: 39% of provincial municipalities offer the

possibility of subscribing to nurseries and in 28% to

kindergartens. The diffusion of online services in

local taxation is lower (calculation of the amount of

the fee and to access in the historical payments

made). Overall, Rome and Turin are the only cities

that offer more online services to citizens.

4. APPLICATIONS AND SERVICES | GOVERNMENTThe diffusion of online services in the provincial municipalities

39%

3%22%

0%

10%

20%

30%

40%

Start andconclution of thewhole process

online

Onlinesubmission of

forms andcollection at the

counter

Only formsdownload

ONLINE REGISTRY CERTIFICATES IN THE PROVINCIAL MUNICIPALITIES (%)

16% 13%2% 7%2%7%

0%

5%

10%

15%

20%

Calculation of theamount service

Access to paymenthistory

ONLINE SERVICES FOR LOCAL TAXATION IN THE PROVINCIAL MUNICIPALITIES (%)

TARI ICP TOSAP

39%28% 31%

0%

20%

40%

60%

Kindergarten Nursery school Canteen

REGISTRATION ONLINE AT MUNICIPAL CAPITAL SCHOOLS (%)

The Digital Strategy for Growth 2014 – 2020

With the publication of the Digital Strategy for Growth 2014-2020, the development of new

online services has received a renewed drive: the aim is to enable the switch-off of public

services from the analogue channel to the digital channel through the development of

five major enabling "platforms": the National Register of Resident Population (ANPR), that is,

a register only switch instead of the more than 8,000 existing today, the Public System of

digital Identity (SPID) for the federated digital identity management of citizens, the integrated

system for payments to the Public Administration (PagoPA), the guidelines of the portals and

services of the PA and the notification system for citizens. These five platforms are part of the

access to the PA "Italy Login system, the online home of the citizen."

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For electronic payments

to the PA, there was an

uneven performance

Electronic payments to the PA

Under the pressure of electronic commerce, increasing both in

Europe and in Italy, electronic payments to the Public

Administration has been the subject of special attention during

2015.

Overall, 41% of the provincial municipalities allow citizens to

pay online at least one of the local taxes or municipal school

fees, but the analysis on the spread of individual taxes shows

a situation of delay: only 14% of the provincial municipalities

allow for the online payment of TARI, 12% that of COSAP and

11% of ICP.

In addition, electronic payment of all three taxes is

permitted only in 6% of the provincial municipalities. As for

school fees, 26% of the provincial municipalities allow for the

online payment of fees for school meals, 21% for nursery

school fees and 9% for infant school fees. Only 8% of the 116

municipalities allows for the electronic payment of all

three lines.

In the area of health, despite a growing trend, the percentage

of health units that allow for co-payment via web is still below

30%.

4. APPLICATIONS AND SERVICES | PAYMENTS TO THE PAI Online payments in the provincial municipalities

The launch of the PagoPA platform

2015 was characterised by the launch of the PagoPA platform,

which is one of the major innovations in terms of payments: it

is a platform developed to facilitate the dissemination of

electronic payments to the PA on different channels (PC,

smartphone and tablet) using various tools (bank transfer,

cash, credit card).

In December 2015, over 10,000 administrations joined the

platform which is mandatory for all public authorities and

optional for the utilities operators.

% MUNICIPALITIES CAPITAL WITH ONLINE PAYMENT OF LOCAL TAXES

(2015)

NO. OF ADMINISTRATIONS ADHERING TO PA

PAYMENT

0

2.000

4.000

6.000

8.000

10.000

12.000

Aprile Agosto Dicembre

41%

59%

% PROVINCIAL MUNICIPALITIES

ALLOWING AT LEAST ONE ONLINE

PAYMENT ON THEIR PORTAL

% PROVINCIAL MUNICIPALITIES WITH ONLINE PAYMENT OF SCHOOL

FEES (2015)

14% 12% 11%6%

TARI ICP TOSAP All 3 tributes

26%21%

9% 8%

Canteen Kindergarten

Nursery school All 3 fees

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How we

compare cities

Best practices

Smartness

of the provincial

municipalities

Smart city

architectural

layers

Methodology

and indicators

Urban policies,

European and

national

URBAN POLICIES, EUROPEAN AND NATIONAL


EUROPEAN POLICIES AND INITIATIVESContext and approaches

The infrastructure level is the main field of reference in terms of Smart Cities. The Junker Plan

emphasises the importance of investments in key infrastructures such as broadband, energy networks

and infrastructures related to mobility and transport. These examples include new digital infrastructures

for cities, ultrafast broadband and fibre optics, car pooling and electric vehicles with public charging

centres, smart meters, smart grids and sensors for obtaining data on mobility, traffic and weather.

The infrastructures at the heart of European policies

Smart Cities occupy a prominent place in the EU policy landscape, although they are two separate

pillars: “Energy and environmental sustainability” and “Mobility and Transport”.

Over the years we have seen the introduction of aspects related to Information and Communication

Technologies, such as big data and open data, to define a third pillar policy.

In addition, new elements such as business and financing models, governance models, the involvement

and empowerment of citizens, the development of integrated urban plans and smart policies at a local

level have taken on an increasingly central role within the Smart City.

Energy, transport and ICT: the three pillars of the proposal

The EU has a primary role as a facilitator and financier through the development of individual projects and

ad hoc initiatives become the vehicle for the creation of networks and approaches throughout the Union (for

example CONCERTO, CIVITAS, SETIS).

Different directions share the management of initiatives and actions, such as DG CNECT, DG ENER and

DG MOVE.

The European approach: learning from experience and from experimentation

Great attention is placed on the creation of networks and intra-EU consortia composed of both public

and private players. These partnerships have a functional nature (such as similar goals, needs or

technologies) rather than a geographical nature and focus on the impetus given to networks and

organisations formed by interconnected European cities (e.g. Covenant of Mayors).

The creation of an intra-EU network: the value of the European Smart City

EU

RO

PE

AN

AN

D N

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EUROPEAN POLICIES AND INITIATIVES The present and the future

On 2012, the creation of the European Innovation Partnership Smart Cities and Communities led to a

gradual integration of:

► sectors and issues, declining specific areas of intervention;

► Players, with the creation of a public and private stakeholder multiplatform;

► knowledge that encourages the creation of networks and joint projects, the exchange of ideas and

best practices.

An integration of sectors and issues:

The European Innovation Partnership

Thanks to planned investments, in 2014, the EU provided for the potential creation of nearly 3 million

jobs by 2018, while estimates indicate that the global technology market for Smart Cities will exceed

USD 30 billion by 2020. The priorities related to the Smart City include the creation of a European

connectivity, the increasing use of open data to serve citizens, the creation of start-ups, support for

innovative companies and the development of technologies such as 5G. For the future, the European

Social and Economic Committee considers that the Smart City can become one of the drivers for the

development of a new European industrial policy. For this reason, the emphasis is on the need for a

more integrated approach and a more complete view of the Smart City, which will affect all relevant

sectors.

The potential and the future of the Smart City

China plans to invest in the Smart City for more than CNY 1,600 billion (over €200 billion) and more than 300 cities have proposed or started a

development programme in this regard, in order to encourage employment growth. The US has announced a plan for more than $160 million for the

development of technologies such as the IoT, the creation of networks and smart sensors and the use of big data. In addition, there are plans for

collaboration between industry and research aimed, among other things, to reduce congestion and the impact of climate change.

Japan has developed the use of ICT to address and counter the impact of aging on health services, to reduce energy consumption and to preserve

the environment. India plans an investment of over €60 billion for the development of 7 Smart Cities through an extensive use of public-private

partnerships. Finally, at the local level, Singapore presents itself as a major smart city model, creating, for example, Singapore LIVE, a platform that

provides information about the city in real time, with a focus on mobility and transport.

The European Union has decided to develop specific cooperation activities with third countries, including China (with the Smart Cities Dialogue)

and the USA (with, among other things, the 2013 roundtable on 2013 Smart Grid and Smart City), besides a potential cooperation with Japan in the

EU-Japan cooperation and Business Development.

The rest of the world

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THE DELRIO REFORM AND THE DEVELOPMENT PROCESS OF CITIES

Delrio reform - Law

56/2014

Regulation on

metropolitan cities,

provinces, unions and

public mergers of

municipalities

PON METRO

Approved by the EC on

14/07/15

Deals with cross-cutting themes

of innovation and improvement of

metropolitan cities, in synergy

with other financial instruments at

the disposal of the territory

SMART CITIES

PON Metro is an opportunity to

make the local urban policies

systematic along the lines of the

"smart" development (mobility,

social inclusion, sustainable

energy, connectivity, accessibility)

1 214

metropolitan

cities

The Law of regional reorganisationApproved by 18 regions out of 20 except

Lazio and Molise.

The StatuteApproved by only 9 cities out of 14

except: Catania, Palermo, Venice, Messina,

Reggio Calabria, Cagliari

The Strategic Plan Approved by only 3 cities on 14: Turin,

Florence, Bologna

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PON METRO AND SMART CITIES: RESOURCES AND OBJECTIVES

Over €892milions

allocated in 5 Axes

NATIONAL

URBAN AGENDA

► Local welfare, training and

educaton

► Mobility

► Urban requalification, policies for

residential use, security, culture,

innovation and tourism

► Local finance

► Governance

PARTERSHIP

AGREEMENTS

► Promotion of services to

citizens (OT 2, OT 4, OT 6)

► Social inclusion (OT 9)

► City development engines (OT

3)

As a design driver, PON METRO plans for the application of

the Smart City paradigm for the redesign and the

modernisation of municipal services for residents and

users.

The aim is to support investment plans for the substantial

improvement of the functioning of public services with

the aim of ensuring direct and measurable impacts on

residents and businesses.

PONMETRO

SMART

CITY

Metropolitan digital agenda€151.99 M

Sustainability of services and urban mobility

€318.30 M

Services for social inclusion

€217.20 M

Infrastructures for social inclusion

€169.73 M

Technical assistance €35.72 M

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METROPOLITAN CITIES: A NEW CHALLENGE

The establishment of metropolitan cities poses a series of new challenges and issues to the local government. Governing a territory and greatly

increased population requires a greater need for programming which aims to integrate the entire territory of the metropolitan city, offering smart

infrastructure and the same level of service throughout the area.

In some cases, providing a homogeneous network service is essential (such as a water purification network, local public transport, etc.). Having to

meet the much larger needs of territories and populations, for metropolitan cities, will certainly be difficult and challenging to succeed in maintaining

the high performance that their capitals record today.

METROPOLITAN CITIESMetropolitan

cities

N° of

metropolitan

city

municipalities

Population

of

provincial

municipality

Population

of metrop.

city

Increase

Municipal

ity area

(km²)

Metrop.

City area

(km²)*

Increase

Bari 41 326,799 1,261,152 386% 117 3,825 3.269%

Bologna 55 386,132 1,004,526 260% 141 3,703 2.626%

Cagliari 71 154,387 431,302 279% 85 1,248 1.468%

Catania 58 315,601 1,116,168 354% 183 3,574 1.953%

Florence 42 382,471 1,012,388 265% 102 3,514 3.445%

Genoa 67 587,593 862,175 147% 240 1,839 766%

Messina 108 238,842 647,477 271% 214 3,266 1.526%

Milan 134 1,344,110 3,205,871 239% 182 1,576 866%

Naples 92 975,260 3,115,320 319% 117 1,171 1.001%

Palermo 82 674,834 1,276,525 189% 161 5,009 3.111%

Reggio

Calabria97 183,330 559,215 305% 236 3,183 1.349%

Rome 121 2,864,676 4,336,251 151% 1.287 5,352 416%

Turin 315 892,403 2,283,749 256% 130 6,827 5.252%

Venice 44 264,015 858,544 325% 416 2,462 592%

Total 1,327 9,590,453 21,970,663 229% 3,611 46,549 1.289%

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METROPOLITAN CITIES: PERFORMANCE OF PROVINCIAL MUNICIPALITIES

TOURISM MOBILITY SERVICES GOVERNMENT

0

40

20

60

80

0

40

20

60

80

100 BROADBAND

BariBologna

Cagliari

Catania

Florence

Genoa

MessinaMilan

Naples

Palermo

Reggio C.

Rome

Turin

Venice

BariBologna

Cagliari

Catania

Florence

Genoa

MessinaMilan

Naples

Palermo

Reggio C.

Rome

Turin

VeniceBari

Bologna

Cagliari

Catania

Florence

Genoa

MessinaMilan

Naples

Palermo

Reggio C.

Rome

Turin

VeniceBari

Bologna

Cagliari

Catania

Florence

Genoa

MessinaMilan

Naples

Palermo

Reggio C.

Rome

Turin

Venice

TRANSPORT NETWORKS

BariBologna

Cagliari

Catania

Florence

Genoa

MessinaMilan

Naples

Palermo

Reggio C.

Rome

Turin

Venice

ENERGY NETWORKS

BariBologna

Cagliari

Catania

Florence

Genoa

MessinaMilan

Naples

Palermo

Reggio C.

Rome

Turin

Venice

0

40

20

60

80

100

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Metropolitan cities National average


THE IMPLEMENTATION OF ITALIAN DIGITAL AGENDA: Readiness of cities (1/2)

In March 2015, the Italian Government published two strategic documents (Strategy for digital growth and Italian Strategy for ultra-wideband), which

identified the lines of action and the priorities that will be carried out within Italian Digital Agenda by 2020.

Within their field of competence, these actions have a significant impact on individual cities that should contribute to the achievement of the

various objectives.

In a very uneven national context, provincial municipalities start from very different situations: the Smart City Index allows for a first photograph

of the readiness of provincial municipalities in comparison with the main objectives of the strategic documents.

DIGITAL AGENDA AIMS READINESS OF PROVINCIAL MUNICIPALITIES

81% of the population in provincial municipalities is

already reached by a 30 Mbps connection (VDSL). 34

provincial municipalities are not yet reached by this

technology, but they are all included in the coverage

plans of the operators to 2018.

By 2020, ensuring 85% of the

population a 100 Mbps network

connectivity and the remaining 15%

of the population a network

connectivity at least of 30 Mbps.

ULTRA-WIDEBAND

Today, in over 70% of the provincial municipalities, the

identification for citizens for accessing PA services

takes place through username and password, while in

only 18% of the municipalities, the identification systems

are more advanced, for example with CIE/CNS.

To develop an infrastructure

that allows citizens and businesses to

access the network of public and

private services of the PA with a

single digital identity in a simple,

secure and guaranteed way.

SPID

Z

81%

18%

% population

covered by VDSL

in the provincial

municipalities

% provincial

municipalities

with advanced

identification

systems

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THE IMPLEMENTATION OF THE ITALIAN DIGITAL AGENDA: Readiness of cities (2/2)

39% of provincial municipalities offer the possibility of

obtaining certificates on the web.

To gather in a single national

database (National Register of

Resident Population – ANPR) the

personal data of the resident

population.

ANPR

41%

% provincial

municipalities that

allow online payment

on their portals

41% of provincial municipalities allow for the online

payment of taxes and/or school fees, while 6% allow

online payment for all municipal taxes. Payment of

school fees via the municipal portal is available in 8% of

provincial municipalities. Moreover, in 51% of provincial

municipalities at least one Local Health Authority allows

for the online co-payment service.

To develop a payment system that

allows citizens and businesses to

make payment to the PA

electronically.

PAGO PA

% provincial

municipalities with an

online registry office

69%

69% of provincial municipalities have a high level of

transparency of their institutional portals.

35 provincial municipalities have created an easily

accessible web portal with an effective structure: in

these portals the presence of incorrect links that can

confuse web users is limited.

To improve and make the navigation

of the online citizen, as wesite user of

a Pubic Administration, more

consistent.

GUIDELINES OFONLINE SERVICES

% provincial

municipalities with

transparent

institutional portals

37%

37% of provincial municipalities have a specific open

data portal or a dedicated section on their corporate

portal. These municipalities have published over 6,000

datasets in total.

To encourage Public

Administrations to publish

standardised and accessible open

data to contribute the enhancement

of public information.

OPEN DATA

% provincial

municipalities with

open data portal

DIGITAL AGENDA AIMS READINESS OF PROVINCIAL MUNICIPALITIES

39%

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THE REGIONAL DIMENSION (1/2)

The smart concept may also be applied to larger areas from vast areas to the regions. In this sense, it is important to consider the role of leverage

and facilitator that the regions can play in the area and, particularly, in those subject areas in which regional policies are able to drive all cities.

Regions can build the Smart Region by planning interventions with a view to integration levels.

HEALTHHealth is certainly the area most

affected by regional policies: the most

advanced Digital Health platforms are

located in Lombardy, the Autonomous

Province of Trento, Emilia-Romagna,

Tuscany and Sardinia.

RENEWABLE ENERGIESThe role of regional incentive policies is

relevant in renewable energies. In

addition to the Valle d'Aosta and the

two autonomous provinces of Bolzano

and Trento, there is the presence of the

South Regions, which have participated

in the programmes of the European

Commission for encouraging wind and

solar plants.

>75% of provincial municipalities in the first band 50-75% of provincial municipalities in the first bandNote. Data not available on Valle

d’Aosta and the Autonomous Provinces

of Trento and Bolzano

SCHOOLSThe primacy of the provincial

municipalities of the South, where most

of the European founds have been

concentrated, is confirmed; compared

with previous years, however, it is

possible to note a recovery of Marche

and Emilia-Romagna, which, evidently,

have increased efforts to innovate the

schools of the provincial municipalities.

MOBILITYIn some regions, regional applications

of electronic ticketing and travel

planning allow most of the provincial

municipalities to obtain high scores

and to position themselves in the first

band of the area classification.

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THE REGIONAL DIMENSION (2/2)

GOVERNMENTEmilia-Romagna is characterised by

very high diffusion of Smart

Government services: all provincial

municipalities are positioned in the first

band in the ranking, thanks to the

presence of an online payment platform

of very popular regional and personal

online services. Emilia-Romagna is

followed by other regions of the North

and by Basilicata of the South.

ENVIRONMENTAL NETWORKS

All provincial municipalities of the

North have made infrastructures for

more efficient water management

thanks to timely and effective regional

policies.

TOURISM AND CULTURE

The presence of online tourist platforms

at the regional level allow all

municipalities in the region to achieve

the highest scores in the ranking. This is

the case, for example, of Emilia-

Romagna, which has developed and

provided an online booking platform for

the territory.

ENERGY NETWORKSAlso, in regards to the energy

networks, the regions of the North are

the most advanced: Trento and

Bolzano are characterised by public

lighting networks and very advanced

renewable energies. In Emilia-

Romagna, there is a particular

distribution of district heating networks.

>75% of provincial municipalities in the first band 50-75% of provincial municipalities in the first band

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How we

compare cities

Best practices

Smartness

of the provincial

municipalities

Smart city

architectural

layers

Methodology

and indicators

Urban policies,

European and

national

BEST PRACTICES

Tito

lo s

ezio

ne


EXPO MILAN 2015State-of-the-art connectivity and IoT applications (1/2)

THE CONTEXT The exposition site designed for the Universal Exposition in Milan was conceived as a greenfield

Smart City of the future, from big data platforms to the broadcasting of video content in high

definition through LTE technology, to advanced services in the Smart Tourism. Solutions and

implemented innovative systems represent an important legacy that can enable the

development of digital cities in the coming years and inspire action policies in the field of Smart

Cities.

INFRASTRUCTURE FOR CONNECTIVITY

Over the six months of the event, The Expo Milan 2015 TLC infrastructure has maintained a

fibre connectivity every 50 meters with an uplink to 10GB and 2,500 Wi-Fi access points, for a

total of 60,000 connections and around 2 terabytes of data produced everyday.

With 300km of fibre optics, 450 virtual servers and 2 data centres, this high-performance

infrastructure has ensured an excellent level of service to visitors: 86% of smartphone users

were satisfied with the mobile data on the Site Network exposition while 90% of visitors were

satisfied with the voice service.

4G coverage was available over the entire area (accessibility> 99%), with over 50 dedicated

indoor and outdoor antennas. 4G users were generally more satisfied with the 3G users,

particularly in the use of video streaming and email services. On the Captive Portal Expo over 5

million Wi-Fi sessions were carried out, generating nearly 700 terabytes of data across the

entire network created ad hoc and almost 200 terabytes to support the Wi-Fi network with peaks

of more than 20,000 concurrent users.

THE SMART GRID EXPO

On the exposition site, a smart grid for power distribution was built that integrates a system of energy management for the

optimisation of energy flows, the integration of renewable energy plants and the management of public lighting.

The smart grid is connected to 30 charging stations for electric vehicles and 8,500 points LED light with remote control and flow

regulators.

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Control and Security Centre

► The control and security centre was at the heart of the management system of the operational processes and logistics of the

event: an operations centre evolved, which monitored events, identified anomalies and acted in real time and in an integrated and

timely manner on issues, anticipating the critical issues.

► The Centre managed over 100 types of logistical technology, operational services and public safety and over 6 months of the

event handled more than 70,000 events with a resolution rate within 2 hours for 96% of reports.

Digital ecosystem

► Visitors had at their disposal an integrated ecosystem of applications and digital services, accessible via mobile or via totems /

eWall, through which they could benefit from the possibilities offered by the exhibition site (events, routes, thematic analysis,

purchase of available products) and share their visitor experience.

► During the World Expo there were over 7.5 million interactions on multimedia totems on the exposition site.

Sensors and IoT

► The IoT is an evolution of the use of the network for which various types of objects will make it recognisable and acquire intelligence

through the installation of various types of sensors.

► On the exposition site, there were 1,200 cameras for video surveillance and 15,000 objects connected, through which energy

consumption and continuity of service were monitored and devices (for example, lights and air conditioners) and the safety and

control systems were managed.

EXPO MILAN 2015State-of-the-art connectivity and IoT applications (2/2)

SMART APPLICATIONS

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NEW YORK CITYResilient, fair and attractive for young talents (1/2)

THE MAYOR’S MESSAGE

“Technology will play a critical role in the New York of the 21st century, not only

because it will bring investments and jobs, but also because the successful cities

have always benefited from the disruption caused by technological innovations. New

York has maintained its position as a global leader by taking advantage of

technological developments and this administration is committed to doing everything

possible to expand its talent pool and develop its innovation economy”. Mayor Bill De

Blasio, Internet Week New York (2014).

THE CHALLENGE OF CLIMATE CHANGE

New York has always been considered a leading city in sustainable design, but

Hurricane Sandy has been an alarm for all New Yorkers. The "Special Initiative for

Rebuilding and Resiliency" addresses the role of New York in the creation of a

resilient city with a renewed focus on improving basic urban infrastructure.

RECRUITING AND TALENT HUB OF HIGH-TECH STARTUPS

► Great commitment by NYC to transform the public government’s work into an opportunity to addess complex urban challenges.

► Research of talent in the high-tech sector to develop innovative solutions of great impact.

► Digital NYC is the official online hub for the ecosystem of high-tech startups and includes 7,000 startups, 190 investors, 280

events, 8,800 jobs, training courses, blogs, videos, work areas, accelerators and incubators for new companies in the five New

York districts.

BROADBAND INFRASTRUCTURE

The lack of data on existing suppliers, the quality of their services and the level of

system resilience are criticism for the diffusion of broadband infrastructure in NYC.

Through the initiatives "WiredNYC" and "NYC Broadband Connect Map", the city has

made a lot of information public about connections in each townhouse in order to

evaluate quality and resilience of the service.

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NEW YORK CITYResilient, fair and attractive for young talents (2/2)

Wire the city for the Internet of Everything

► By 2025, the city has set the aim of ensuring citizens and enterprises have a reliable connection, accessible from anywhere, at

competitive prices and at gigabit speeds. A central role in this aim is covered by the new municipal Wi-Fi network that will replace

10,000 old telephone booths with interactive kiosks equipped with web access.

► When ubiquitous connections become standard, the new IoT applications will be launched in various areas and will transform the

daily experience of citizens, regardless of income and location.

Smart waste disposal

► NYC has improved the waste collection process and reduced carbon emissions by introducing new smart processes of

collection and recycling.

► Real-time sensors integrated in waste containers allow the efficient scheduling of collection routes of waste on the basis of the

degree of filling of the bins, improving the efficiency of the collection process from 50% to 80%.

A delivery platform for citizens

► Web platform 311 is the main source of government information and non-emergency services offered by the city.

► It allows the payment of fines by smartphone, downloading certificates and obtaining licenses.

SMART APPLICATIONS

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AMSTERDAMGreen, collaborative and inclusive (1/2)


“A Smart City regards people, like any other city. The opportunities help to improve

life’s quality which can only be exploited if one considers that cities are made up of

people. This is the only way to develop real impact initiatives. Technology, therefore,

is a tool and not an ending“ Mayor Eberhard van der Laan, Amsterdam Smart Cities

Partnership (2015).

AMSTERDAM SMART CITIES PARTNERSHIP

Amsterdam Smart Cities (ASC) is a partnership between more than 100 public and

private entities to create services and infrastructures that will make the city a model

for the creation of a Smart City in the world. Since its launch in 2009, the ASC

platform has promoted more than 70 projects with a focus on energy efficiency,

renewable energy, citizen services and open data.

AWARENESS ON THE ENERGY THEME

Within the European City-zen project, a Serious Game (digital gaming educational purposes) has been developed to make young people

aware of energy efficiency. To engage children, the next edition of the app will be based on actual energy data as input from the smart metering

system in the city.

THE FIRST DUTCH SMART GRID

The New West District is characterised by a high penetration of smart meters and

solar panels and it has been chosen as a testbed for the development of the first

Dutch smart grid. About 10,000 homes are now served by the smart network, which

provides monitoring capabilities and more accurate control of the infrastructure thanks

to sensors installed in the most critical hub points. The smart grid allows for a

reduction in the number and duration of blackouts, the placing on the web of energy

produced locally by citizens, the prevention of price peaks for the transmission of

electricity and greater integration of electric vehicles.

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AMSTERDAMGreen, collaborative and inclusive (2/2)

Smart Work Centres

► Since 2008, the city has created numerous Smart Word Centres: connected, flexible and sustainable working spaces located in

residential centres and designed to be used by companies, start-ups, and universities to reduce travel and create an ecosystem of

innovation based on the smart working paradigm.

► The space occupied by the offices has already been reduced by 40%, improving environmental sustainability by eliminating 3.5

tons of CO2 and contributing to savings in terms of expenditure of €10 million.

Vehicle2Grid

► Vehicle2Grid is a pilot programme for which residents will be able to use the batteries of their electric vehicles to store energy

produced locally, for example by photovoltaic panels installed on the roofs of buildings.

► This energy can be transferred to the electricity grid and can be used immediately or stored in the battery of another electric car.

The pilot project will help to spread the use of electric vehicles and renewable energy, and to encourage energy independence of

citizens.

Ageing Well Amsterdam

► The Ageing Well programme is building on the spread of fibre optics in homes to improve the lifestyle of the elderly, for

example by facilitating the services of assistance to people in need and planning online fitness workouts to keep fit.

► In the future it will be possible to have doctors available that will monitor the effectiveness of medical therapies. The philosophy

behind these services is to make, where possible, the elderly increasingly self-sufficient communities with remote monitoring and

improving the quality of life for people with chronic diseases and mobility problems.

SMART APPLICATIONS

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LA CORUÑAA delivery platform to manage city services (1/2)


“La Coruña is taking its first steps to becoming a model for other cities: we want to be

the leader in Spain in the field of new technologies. La Coruña is the only city in the

northwest of Spain that has received funding from the European Union to invest in the

Smart Coruña project this year and the next. Smart Coruña holds key importance for

the future of the city, because it will enhance the benefits offered to citizens and allow

the development of replicable projects“. Mayor Carlos Negreira, Coruña Smart City

(2015)

PLATFORM DELIVERY TOWN

To maximise the potential of a Smart City, it is necessary that all components of

the city can "talk" to each other and that information provided by various sensors can

be included in a single repository for analysis, regardless of language and system

differences.

To manage Smart City services launched in the city of La Coruña, a town delivery

platform was developed that integrates and processes data from sensors in the city,

realising the potential of the IoT. The project was co-funded by 80% by the European

Fund for Regional Development for a total amount of €11.5 Million. The town delivery

platform facilitates the interoperability of different systems and devices,

providing real-time information based on a big data, cloud, open source and multi-

protocol approach. The system is capable of processing thousands of events per

second, making the processing of data possible to and from sensors, IT systems and

devices wearables.

MAIN BENEFITS

The town delivery platform provides benefits in four different areas:

1) Management: integrated management and in real-time of the city, improved decision making and optimised scheduling.

2) Citizens: customised services, performance improvement, greater transparency through the use of Open Data.

3) City: improving competitiveness, optimising management, greater environmental sustainability, improved mobility.

4) IT: capacity to integrate all services in a single repository of information, ensuring openness and scalability of the solution.

In addition, the platform allows the representation of information through interfaces and dashboards based on geolocation in 3D, in order to

have a holistic view of data from sensors located in different parts of the city.

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LA CORUÑAA delivery platform to manage city services (2/2)

Management of the water cycle

► The Sofia2 platform manages a water cycle and sewerage system in the city based on sensors and remotely accessible, which

makes the control of the water supply cycle and identification of potential malfunctions more effective.

► In La Coruña there is an automated irrigation system that optimises the use of water to irrigate parks and public gardens. A

network of sensors monitors the humidity of the soil and air and the amount of rain and wind, producing big data necessary for the

optimisation of the distribution of water in irrigation points.

Tourism

► In La Coruña a mobile application was launched based on GPS technology and augmented reality to make guided tourist

itineraries for the city. The city's attractions are presented interactively, and are enriched with descriptions and reviews of other

users.

► A mobile application has also been developed that integrates and centrally collects all available information on local events. Users

can customise notifications to receive information about events of interest to them and be informed of everything that happens in

Coruna in a click.

Smart mobility

► In the city a portal was launched that gathers information on free parking for loading/unloading areas and places reserved for

disabled people. The portal is accessible via web, information totem and smartphone application. Buried sensors and cameras are

used to improve urban mobility and to reduce traffic resulting from searching for a parking spot.

► More cameras have been installed in the busiest streets to monitor in real time the traffic situation and suggest to citizens

alternative routes to optimise the flow of traffic in the city.

SMART APPLICATIONS

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How we

compare cities

Best practices

Smartness

of the provincial

municipalities

Smart city

architectural

layers

Methodology

and indicators

Urban policies,

European and

national

METHODOLOGY AND INDICATORS


METHODOLOGY

The Smart City Index is a ranking of the smart city

which aims to measure the level of smartness of

the 116 provincial municipalities defined as

"primary" by ISTAT.

It is built by aggregating 470 indicators and

collected in 4 layers and 2 additional areas of

analysis.

Over 70% of data used are derived from

surveys carried out by EY directly; the

remaining indicators are the result of data

processing from institutional sources (ISTAT,

GSE, Ministry of Education etc.).

EY collects data through a detailed census of

innovation initiatives in cities and analyses

strategic planning and monitors the deployment of

services with a view placing end-user (citizen,

business, tourist, etc.).

94% of the indicators are collected in

communal areas and the remaining 6% relates

to the province.

The choice of the layers, the indicators and their

combinations was carried out by the EY’s Centre

of Competence for Smart Cities, with the

collaboration of professionals and experts of the

various issues, in order to best describe the

innovation phenomena developed in cities.

In order to aggregate into a single ranking data,

layers, measurement units and different thematic

areas, and individual indicators have been

standardised and normalised to a score of 0-100.

Downstream of this process, through the

application of weights to individual indicators (and

consequently to the different combinations which

build the layers), was calculated by a ranking for

each of the levels of analysis.

The score of a city in the general ranking of the

Smart City Index is allocated starting from the

scores that the city gets in 4 layers and in the two

areas of additional analysis, properly weighed.

In the event that for a city there is not sufficient

data to calculate the score in a sub-level (for

example, for Aosta, Bolzano and Trento there is no

data on schools), the score has been calculated on

the remaining sub-levels.

In the third source data, there are also sporadic

'not available' scores for some cities and the

indicator was assigned a value equal to the

average values of all the other cities of the same

size bracket.

In the following tables, for each layer and for the

two additional fields, there is a list of components

with a brief description of the indicators, sources

and any notes on the rank calculation

methodology.

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INDICATORS IN DETAIL (1/2)

LAYER INDICATORSNUMBER OF

INDICATORSSOURCES NOTES

INFRASTRUCTURES

AND NETWORKS

TELECOMMUNICATIONS

Broadband connection and Fixed and Mobile broadband: ADSL full net, ADSL2+ net, unbundling, VDSL/fibre optics (%

population), coverage HSPDA, LTE (number of operators), number of hot-spot Wi-Fi (public and private).

Security networks: communication networks dedicated to security (fibre optics, Wi-Fi, Simulcast, Tetra).

Infrastructures for school: number of students and number of PCs (desktop + laptop), fixed/mobile LIM and number of

classrooms, number of students and total LIM, fixed LIM and total LIM, % of classrooms connected with LAN and Wi-Fi

networks.

TRANSPORT

Public mobility: Density networks TPL, Availability networks TPL, Seat-Km

Electric and bicycle mobility: number of columns for the electric charge in the city, bike paths and municipalities areas.

Shared mobility: car and bike sharing, redelivery stations and public transport availability

Private Mobility: ZTL, Infrastructures for stand.

ENERGY

District heating: volume served.

Renewables: capacity and provincial photovoltaic production installed, capacity and provincial wind power production

installed and differential over the previous year, capacity and provincial hydroelectric production installed and differential over

the previous year, provincial production of bioenergy installed, waste and differential over the previous year, power and

energy produced by geothermal plants installed , capacity of marine plants installed, alternative energy production per

inhabitant.

Public lighting: network size, spending and investment point of light.

Smart grid: contribution between remotely controlled network nodes and total nodes.

ENVIRONMENT

Water supply: dispersion network.

Sewerage: inhabitants connected to treatment plants and COD removal capacity.

Waste: availability of ecological islands.

71 Ultra

Observatory

Broadband EY

4Q 2015,

CheFuturo

CheWi-Fi 2013,

EY 2015, MIUR

2012, Autonomous

Province of Trento

2013, Istat 2012-

2013-2014, piste-

ciclabili.com

2015, colonnine-

elettriche.it 2015,

ENEL 2014, GSE

2013,

Legambiente

2014.

For Valle d’Aosta

and the Autonomous

Provinces of Bolzano

and Trento, there

are no available

data in the area of

«Education»

because they do

not belong to the

National

Education

System (MIUR).

SENSORS Road network: ZTL access, employment parking, traffic detectors, smart traffic lights, auto-detectors.

Public transport: sensors on bus and taxi.

Road network: smart street lamps.

Environmental control conditions: areas of monitoring stations.

Safety in buildings: seismic monitoring.

Video surveillance of public areas: squares, monuments, public buildings, etc.

22 EY 2015, Istat

2014.

SERVICE DELIVERY

PLATFORM

READINESS

App store citizens: degree of diffusion of apps in the municipality.

Card: degree of diffusion of cards in the municipality.

Control panels: presence of control points to control transport and security.

Payments: diffusion of electronic payment services.

Identification system: presence of advanced systems to identify citizens on the network.

Open data: presence of open data projects and portals, number and quality of published datasets.

DEMATERIALISATION, INTEGRATION AND INTEROPERABITY

Dematerialisation processes and documents.

Multi-channel services.

Integration services.

19 EY 2015.

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INDICATORS IN DETAIL (2/2)

LAYERS INDICATORSNUMBER OF

INDICATORSSOURCES NOTES

SERVICES AND

APPLICATIONS

GOVERNMENT

Online personal services: level of interactivity of the application for registering certificates, change of residence

services, services for local taxation, services for enterprises and for municipal schools (nursery, primary school)

E-payments: online payment for local taxes and services of the municipalities schools.

Wi-Fi services: municipal Wi-Fi service, map, free/payment service, app.

Integration with social network: the municipality is on social networks (Twitter, Facebook, YouTube).

Building procedures: SCIA, DIA/Super DIA, CIL/CILA online.

SCHOOL

Web environment: classrooms on web, LIM, projectors, PC and mobile devices in schools.

Digital services for secretaries: website, services for school-family communication, electronic register and LMS

platform.

MOBILITY

E-ticket: subscription and ticket contact /contactless, purchase online of subscriptions and tickets.

Multimodal planning of public transport: digitization of timetables and routers (Travel Planner).

E-payment: electronic payment systems of the stop in satin and the ZTL.

Mobility Sharing/Pooling: municipalities services of car pooling, car sharing, bike sharing and characteristics (web portal,

apps, electric vehicles etc.), bike paths and bicycle couriers.

Information to users: information services to users in mobility (intelligent poles, web, SMS, apps, social networks).

TOURISM AND CULTURE

Information via web: information about monuments, museums and itinerary planning.

Online booking: possibility to book the accommodation and the attractions online.

Card/app: municipality app and card dedicated.

Libraries: media library online.

Social network and e-commerce: channel on social networks dedicated to culture and tourism (Twitter, Facebook,

YouTube).

HEALTH

Reservation, co-payment and medical report on web.

Choice of GP via web.

Access to electronic health records data.

214 EY 2015,

MIUR 2015.

For Valle d’Aosta

and the

Autonomous

Provinces.of

Bolzano and

Trento there are

no available data

in the area of

«Education»

because they do

not belong to

the National

Education

System (MIUR).

VISION AND STRATEGY Strategic Planning of Smart City: presence of a Smart City project, Plans form security and with the objectives of the plans

«Digital Growth» and «Simplification».

Plans and actions for sustainable energy: PAES, PRIC, sustainable interventions in school buildings.

Standards and incentives for home: recycling, composting and building regulations.

Economic and financial capacity

Communication, transparency and participation.

71 EY 2015, MIUR

2012 and 2015,

ONRE 2015, Istat

2013 and 2014.

SMART CITIZENS AND

CITY LIVEABILITY

SMART CITIZENS

Electric mobility demand, TPL and car/bike sharing.

Gas, energy, water consumption and trash production.

Redevelopment of buildings.

Cultural services access.

Education and digital literacy.

WELLNESS OF THE CITY

Mobility quality.

Green public spaces and urban gardens.

Air and noise pollution.

Museum, monuments, etc.

Health and social services (hospitalisation, foreign population, life expectancy, etc.).

Physical, road and environmental security.

73 Istat (2011-2015),

EY 2015, Anfia

2013 and 2014,

ENEL 2014, ENEA

2015, MIT 2014,

ISPRA 2015.

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RESEARCH TEAM

ANDREA D’ACUNTOPARTNER, [email protected]

MARCO MENA

SENIOR ADVISOR, EY

[email protected]

GIANLUCA DI PASQUALESENIOR MANAGER, [email protected]

MARCO [email protected]

ANTONGIULIO BUA

SENIOR ADVISOR, EY

[email protected]

CHIARA RISO

SENIOR CONSULTANT

[email protected]

STEFANO DAFANO

SENIOR CONSULTANT

[email protected]

SARA CONTINI

SENIOR CONSULTANT

[email protected]

mailto:[email protected]









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