AT&T understands the unique challenges faced by today’s competitiveHospitality industry. The demands have never been greater to improve employee productivity and increase business velocity. AT&T delivers a comprehensive suite of business solutions designed to meet the diverse operational needs of hotels, restaurants and entertainment venues.

Turn the page to learn how we can enable your entire ecosystem with real-time information to increase business velocity.

THE HOSPITALITY

ECOSYSTEMat your fingertips

©2009 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

PSTN

GPSTelematics

3G LaptopConnections

Web Access

VoIPVoice Access

RuggedPDA Smart

phone

BarcodeData Capture

Image CaptureVideo Capture

RFIDTelemetry

Telepresence

Wi-Fi

DSL

NetgateCellularFailover

SUPPLIERS

Connectivity and Management Solutions

Access applications on demand, at the point of need for mobility, data, video and voice. Deliver mission-critical communications and computing infrastructure.

Extend your business reach

EMPLOYEES

PARTNERS

CUSTOMERS

Deployment and Management Services

AT&T Hostedand Managed

EnterpriseData Center

Mobile MiddlewareEnterprise Applications

Email and Messaging

ERP/CRM/eCommerce

Contact Center

Business Continuityand Disaster Recovery

Storage

Utility Computing

Internet

AT&TNetwork

AT&T IPNetwork

Navigation, push-to-talk, videoshare

Wi-Fi

Contact CenterIndia

Hotel PropertyChicago

RestaurantDallas

Franchisee PropertyMemphis

Online ReservationsInternet

AT&TMobilityNetwork

ManagedSecurityFeatures

AT&TMPLSVPN

MPLS VPN Enable virtually any-to-any connectivity and the flexibility to support voice, video and data applications on a single network — wireless and wireline, including voice over IP and video, with easy-to-use tools that monitor network performance.

Remote Access ServicesProvide fundamental connectivity so that mobile users become an end-point of the corporate network.

Hosting and Application Management Provide consistent access to enterprise data through Managed applications and eCommerce tools, Security, Storage and Content Distribution.

Managed Utility Computing Make computing resources and infrastructure management available to customers when needed, matching their IT investment with business demands.

Managed Security ServicesAssess vulnerabilities, help secure your infrastructure, detect attacks, respond to suspicious activities, and provide for continuous operations.

Business Continuity ManagementCreate and execute a robust BC/DR plan to ensure a successful failover and continuous business operation.

Mobile IT Service Management (ITSM) Extend ITSM applications wirelessly to accelerate approvals, IT break-fix and IT asset management processes, to help reduce IT cost and comply with internal SLAs.

Mobility Deployment and Management Provide an array of tools for procurement, asset and cost management, configuration & security management, deployment, support and training.

Device Protection and ControlManage diverse device types and operating systems, help protect confidential corporate data, and improve diagnostics and over-the-air application management.

PCI ComplianceAT&T services for transaction routing, IVR, and firewall can offer managed service of many segments of your data transportation path. Since our solutioning is a-la-carte, you can help protect many communication points while reserving your highly skilled IT professionals for your unique corporate needs.

Cellular

Digital Signage

Increase business velocity with industry-specific application solutions.

Your World. Delivered.

To learn more about AT&T solutions for business,

go to att.com/builtforbusiness

Important Information: Coverage not available in all areas. Availability, security, speed, timeliness and uninterrupted use of service are not guaranteed. Compatible device required. Additional hardware, software, services and/or network connection may be required depending on selected solution. Potential benefits may vary by customer and with selected solution. Additional restrictions apply. For pricing and complete details for the solutions discussed in this brochure, see specific solution brochure and/or contact your AT&T account representative. Offers subject to change.

©2009 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

12

32

33

6

7

21

3

4

51

4

2

1 4

3

Routing... I’d like to reserve a room.

HOTEL

CALLCENTER

I’ve got a great idea on how to market this.

I’m all ears.

RESTAURANT

AIRPORT

Accelerate business processes with real-time information and location. Enhance enterprise collaboration and customer intimacy through unified communications.

CARRENTAL

In-Building Service Solutions Enhance wireless cellular 3G coverage and provide a comprehensive, managed Wi-Fi solution for in-building voice communications and data applications.

Unified CommunicationsConnect distributed teams and new employees at properties and stores worldwide for training or recruiting and allow them to do it more quickly and economically through audio, web, and video collaboration tools.

Secure and Reliable Payment SystemsEnsure that your payment systems are transmitting over secure, PCI Compliant connections.Back up your payment systems with mobile connections that allow you to quickly switch over and continue executing transactions when the primary connection is interrupted.

Facilities Management and Shrink ReductionImprove operations with real-time video monitoring, wireless dispatch and alert, and remote sensor monitoring including RFID tags on selected items.

PROPERTY MANAGEMENT

4

3 Field Service Automation Improve guest experiencesby scheduling and dispatchingworkforce via mobile devices,enabling technicians to receiveand update work orders, parts,warranty and billing from the property.

Construction Management Accelerate construction and reduce project overruns with mobile applications on handheld devices that can efficiently gather time sensitive RFIs and Change Orders directly from the jobsite. Allow design teams to receive alerts and respond to issues away from job site.

6

5 AT&T Wi-Fi – Business & Private Use Enable a host of applications,services and devices on your privateWi-Fi network. Raise the productivityof your staff, while also runningbusiness applications with higherspeeds and reduced expenses.

71

2

GUEST EXPERIENCE

3 421 Digital Signage

Efficiently host, manage and distribute video content to large fixed screens with wired connections or mobile signs with cellular connections.Menus, prices and schedulescan be updated or programmedcentrally without deployingstaff or CDs.

Loyalty Marketing and Mobile Commerce Extend the value of your CRMtools by identifying and marketingto your best customers, with their permission, on their mobiledevices. Whether on your premises or en-route to your properties, smartphones and applications can enhance your guest experience and loyalty program interaction.

AT&T Telepresence Using the AT&T global MPLS-based VPN platform, the AT&T Telepresence Solution offers a fully managed, turn-key, scalable service, offering a "life-size" in person meeting experience for employees, partners or guests.

AT&T Wi-Fi Consumer and Public Use Offer wireless Internet accessto customers to enhance theirexperience at your location. AT&T markets Wi-Fi to its 120 million customers, driving incremental traffic to your stores.

CORPORATE OPERATIONS Contact Center Solutions Coordinate and streamlinemulti-channel customer contactsby integrating traditional call center environments with websitecustomer service, online chat, and best-of-breed IP technologies for reservations and information.

Online Marketing Handle large peaks in traffic, bookings and orders with AT&T Synaptic Infrastructure. Maintain smooth interactions with partners and customers, while helping employees work without interruption. When traffic spikes on your website, our scalable utility architecture expands the capacity as needed – and you pay only for the capacity you use.

Supply Chain Management Increase supply chain visibilityby deploying wireless devices with barcode scanning and RFID for material handling and receiving, asset tracking, and moving inventory.

3

REGIONAL MANAGEMENTMobile Business Intelligence and DashboardsExtend reporting capability to mobile handhelds and laptops to receive updated key performance indicators to enable better and faster decision making. National or regional management can change or activate Marketing programs based on detailed, real-time metrics at their fingertips for revenues, bookings and expenses.

Wireless Email and Voice for ExecutivesMake decisions more quickly with executives that are in touch and can view contracts and presentation attachments from virtually anywhere. Traveling no longer means being out of touch with the daily changes in the overall business.

Mobile Workforce ManagementAllow store and sanitation inspectors to perform duties directly on handheld devices, reducing paper forms and data entry time – all while increasing store coverage and visit frequency with the same number of people.

Video Share for InspectionsConduct real-time store inspections across many stores from one central location. Make sure that promotions and sanitation guidelines are being executed by having a live video/audio tour of a property or store with the manager – all via a mobile connection.

4

1

2

3

YOUR WORLD. DELIVERED.Enable communication and collaboration in virtually any time and any place to corporate resources and applications.

User

Hotel HQ

Stadium

Call Center

AmusementPark

Supplier

EnterpriseData

Restaurant

Increase business velocity with hospitality solutions from AT&T

1

2