expo ‘19 it’s about time……€¦ · manager, sheffield children’s hospital the modernising...

17th & 18th June 2019 The Heart of the Campus, Sheffield Hallam University

Collegiate Crescent, Sheffield

expo ‘19

It’s about time……

Day 1

17 June Topic Location

08.45 – 09.30 Registration, Coffee & Networking Atrium

09.30 – 10.00 Grand opening

10.00 – 11.00 Breakout 1

11.00 – 11.30 Break Atrium

11.30 – 12.00 Breakout 2

12.00 – 12.30 Time To…

12.30 – 13.30 Lunch Atrium

13.30 – 14.30 Keynote Address - Jason Leitch

14.30 – 15.30 Breakout 3

15.30 – 16.00 Break Atrium

16.00 – 16.45 Time Travel Panel

16.45 – 17.00 TED Talks

17.00 – 17.15 Close of Day 1

Then join us straight after the event for a Time to…

Socialise, Eat & Drink together Location: The Lost & Found , 516 Ecclesall Road, Sheffield, S11 8PY

A light supper will be provided

Agenda Day 1

2

Day 2

18 June Topic Location

09.00 – 09.20 Registration, Coffee & Networking Atrium

09.20 - 09.30 Welcome & Introduction Day 2

09.30 - 10.30 Keynote Address – Liz O’Riordan

10.30 – 11.00 Breakout 4

11.00 – 11.15 Break

11.15 – 12.15 Breakout 5

12.15 – 12.45 Time To…

12.45 – 13.45 Lunch

13.45 – 14.15 Breakout 6

14.15 – 14.30 TED Talks

14.30 – 15.30 Keynote Address – Margie Godfrey

15.30 – 15.45 Talk like TED – Delegate opportunity

15.45 – 16.15 Grand Finale Atrium

Agenda Day 2

3

Key Contributors

4

I’m Liz O’Riordan & I’m a Consultant Breast Surgeon. Ironically, in July 2015 I was

diagnosed with Stage III breast cancer at the age of 40. I started a blog to help me come to

terms with my cancer diagnosis & now formally write & talk about my experiences. This led

to me being nominated for a ‘Woman of the Year’ award in 2016. I have co-authored 'The

Complete Guide to Breast Cancer' with Professor Trisha Greenhalgh. It covers everything

you need to know to empower you during treatment & is packed full of all the tips & tricks

we learned along the way. I am a TEDx speaker & regularly give inspirational key-note

lectures about improving the quality of patient care, digital technology & exercise, amongst

other topics.

Twitter: @Liz_ORiordan

Margie Godfrey is Director of The Dartmouth Institute Microsystem Academy &

Instructor for The Dartmouth Institute for Health Policy & Clinical Practice, Geisel School

of Medicine at Dartmouth, Lebanon, New Hampshire.

Marjorie is a national & international leader of designing & implementing improvement

strategies, targeting the place where patients, families & care teams meet the clinical

microsystem. Her primary interest is engaging inter-professional healthcare professionals in

learning about & improving local health care delivery systems with a focus on team

coaching, patients, professionals, processes & outcomes.

Twitter: @MicrosystemMMG

Jason has worked for the Scottish Government since 2007 and in January 2015 was

appointed as The National Clinical Director in the Health and Social Care Directorate. He

is a Scottish Government Director and a member of the Health and Social Care

Management Board. He is one of the senior team responsible for the NHS in Scotland, an

Honorary Professor at the University of Dundee and a Senior Fellow at the Institute for

Healthcare Improvement (IHI). He was a 2005-06 Quality Improvement Fellow at IHI, in

Boston, sponsored by the Health Foundation. Jason is also a trustee of the UK wing of the

Indian Rural Evangelical Fellowship which runs orphanages in southeast India. He has a

doctorate from the University of Glasgow, an MPH from Harvard and is a fellow of the

Royal College of Surgeons of England, the Royal College of Physicians and Surgeons of

Glasgow and the Royal College of Surgeons of Edinburgh. He is also a Fellow of the Higher

Education Academy. Jason was appointed to NHS England review group, led by Don

Berwick, looking into the patient safety elements of the Francis Inquiry

Twitter: @jasonleitch

expo ‘19

Title Presenters Description Room

1 Time to

Think:

Transforming

Meetings

Morwenna Foden,

Programme Lead, South

Yorkshire Housing

Association

Nancy Kline’s ‘Time to Think’ provides tools to

use in meetings which enable our best thinking.

The ‘Thinking Environment’ includes values such as

equality, ease and appreciation. At the end of our

interactive session you will be equipped with some

basic tools to try out in your meetings and a

philosophy of how to enable people’s best thinking

to get the most out of the precious time spent

together.

TBC

2 Roadmap to

Reality – Flow

Coaching

Academy

Nick Deayton, Business

Development Manager,

Sheffield Teaching

Hospitals NHS FT,

Vassiliki Bravis,

Consultant Diabetes &

Endocrinology, Imperial

College Healthcare, NHS

FT

Interested in Flow Coaching and the Flow

Coaching Academy? Then take the time to come

to this session. We will give you an introduction to

Flow basics, the role of the academy network and

share a case study from the Imperial Diabetic Foot

Big Room, demonstrating how Flow Coaching can

be put into practise and sustained. We will take

you through the everyday practicalities of applying

Flow Coaching in the ‘real world’ and discuss

reflections on the coaching journey, including

challenges, successes, failures and lessons learnt

along the way. The session will give participants the

opportunity to ask questions about the programme

and its potential application to their organisations,

their teams and pathways. This session will also

officially open this year’s expressions of interest

for organisations interested in becoming local

FCAs

TBC

3 PEARLS© and

Ladders:

Playing your

way to better

communication

and team

dynamics

Marjorie M. Godfrey,

PhD, MS, BSN, FAAN Co-

Director The Dartmouth

Institute Microsystem

Academy

Randy Messier, MT, MSA,

PCMH CCE, Principle

Messier Consulting,

Tina Foster, Ob-Gyn &

Preventive Medicine

physician

Teaching inter-professional health care team

members empathic and reflective communication

skills (PEARLS© and Ladder of inference) has

informed a highly interactive board game, to

practice and reinforce communication skills

resulting in improved communication and

relationships. “Playing” can lead to increased

knowledge and skills to practice and learn the

specific communication skills of PEARLS© and

Ladder of inference.

TBC

Breakout 1 (10.00 – 11.00 - Monday 17th June)

5

1 more breakout option over the page…


4 The Secret

Diary of a

Microsystem

Coach

Sarah Baker, Improvement

Project Manager, Sheffield

Children’s NHSFT

This session will take you into the internal world

of a Microsystem Coach. Using real examples from

two Sheffield Children’s Microsystems and vlog

style clips to bring to life the decisions being made

in the heat of the moment and the reflections on

learning to be taken after the event. Lots of

interactive conversations facilitated to help you

apply this learning for your own setting.

Warning: This is a ‘warts-and-all’ session - self-

awareness needed, but humour guaranteed

TBC


6

expo ‘19


1 Talk Like TED

workshop – it

could be you!

Karl Brennan, Neuro

Anaesthetic Consultant

& Clinical Lead, Sheffield

Teaching Hospitals NHS

FT

Ever wondered about the theory behind how a

good TED talk is prepared & delivered? Although

Karl insists he is not an ‘expert’ at this, he does

have some extremely helpful top tips about

presenting in the style of a TED talk. Come to this

workshop & you may even feel inspired & equipped

enough to present on Day 2 of this conference!

(absolutely no obligation to do so!)

TBC

2 Central Venous

Access Devices

(CVADs) - A

Multidisciplinary

Approach to

Reducing

Infection Rates

and Improving

Practice

Steve Webber,

Consultant Anaesthesia

& Critical Care

Jo Stubbs, Advanced

Critical Care

Practitioner (ACCP),

Donna Barnett,

Educational Lead,

Critical Care

Department, Sheffield

Teaching Hospital NHS

FT

Our workshop will discuss a multidisciplinary

approach, utilising the different skills and

experiences of a wide range of staff, to reduce the

infection rates from CVADs. We will cover

translation of evidence from medical literature into

clinical practice using a quality improvement

methodology, including creation of a working

group; data collection; staff engagement, education

and changing culture.

An interactive presentation using PowerPoint will

encourage audience participation through

questions and answers, and sharing of experiences

TBC

3 Patient

Involvement –

It’s time to

think outside

the box

Myra Wilson, Patient,

Sheffield Health and

Social Care,

Simon Wheatley,

Improvement facilitator,

Sheffield Health and

Social Care.

An interactive workshop. I have a long history of

supporting patient involvement and co-production

activity. I have worked through the problems many

teams initially have with patients attending their

meetings and these have been healthy learning

points for all concerned.

I’ll tell my story from being an inpatient to the

present day using power point pictures, bringing

out coproduction methods etc. with interactive

discussions. We’ll also discuss assumptions and

limiting beliefs which can get in the way of patient

involvement.

At the end I’ll reveal a surprising outcome.

TBC


7

2 more breakout options over the page…


4 It Takes a

Village:

Engaging

across

organisational

boundaries

to improve

Was Not

Brought

Mel Larder, Head of

Outpatients,

Edd Crawley,

Improvement Project

Manager, Sheffield

Children’s Hospital

The Modernising Outpatient programme at

Sheffield Children’s has been working to improve

clinic utilisation and reduce the rate at which

patients aren’t brought to appointments. Over the

last year the work that we’ve done has meant

3,870 more children have attended, equating to

around 15 per day. We engaged with stakeholders

across the city at a Clinical Summit in January 2019

and this case study will talk through our

experiences of leading this programme

TBC

5 The Multiple

Sclerosis

Continuous

Quality

Improvement

Collaborative

(MS-CQI):

Interim

Results of the

first systems

level quality

improvement

research

collaborative

for MS in the

United States

Randy Messier, MT, MSA,

PCMH CCE, Co-

Investigator, MSCQI

Collaborative and Principal

at Randy Messier LLC for

Dartmouth-Hitchcock

Medical Center.

Brant Oliver, PhD, MS,

MPH, APRN-BC, Principal

Investigator, MSCQI

Collaborative, Assistant

Professor, Dartmouth

Institute Geisel School of

Medicine at Dartmouth,

Hanover, NH

The aim of the MS-CQI is to improve MS care

quality, value and outcomes for people with MS.

This is the first national multicenter improvement

science research collaborative in the US. Four MS

clinics collect 10 clinical measures and 20 PRO

measures per patient. MS-CQI uses a learning

health system model, benchmarking reports, a step

wedge randomized design and a coach-supported

improvement intervention. Wide variation in

performance and improvement capability has been

observed.

TBC


8

expo ‘19


1 Why does

change stick

(or not)?

Learning

from leading

an ambitious

improvement

programme

Paul Griffiths, Deputy

Director, Organisational

Development

Karl Brennan, Neuro

Anaesthetic Consultant &

Clinical Lead, Sheffield


FT

Paul & Karl have worked together for the past few

years with many different teams across elective

surgical pathways, trying to improve patient & staff

experience & spread & sustain improvement at

scale. This session will share the learning from this

work, exploring the reasons why change is

sometimes sustained & sometimes not & the

connections between improvement, performance,

teamwork & leadership, This session will be

interactive to generate shared learning to help

move forward with the challenges of sustaining

large scale change.

TBC

2 FCA

Imperial:

Successes &

Challenges

Dominique Allwood,

Associate Medical

Director (QI) &

Consultant in Public

Health Medicine, Imperial

College Healthcare NHS

Trust

FCA Imperial has just completed its first year of

delivering the Flow Coaching programme, and is in

its second year of running Big Rooms. As part of

our programme we commissioned some external

evaluation expertise to help us understand the

impact of the programme. This interactive session

will describe the findings including successes and

challenges of implementing the programme, along

with the impacts. We will present the different

elements of our evaluation framework which

include improved care, improved capacity,

improved capability, shared working and culture

change and return on investment. We will create

the opportunity to think about what this might

mean for your work and organisations.

TBC

3 The ART of

Co-

Production:

Learning

from the

SHAREHD

Collaborative

Andy Henwood

SHAREHD

Patient Advisory Group

Lead

Sonia Lee

SHAREHD Programme

Manager

Professor Martin Wilkie

Nephrology Consultant &

Honorary Professor of

Nephrology

Sheffield Teaching

Hospitals NHS Foundation

Trust & University of

Sheffield

This will be an interactive workshop coordinated

by the Shared Haemodialysis Care (SHAREHD)

programme patients and staff. The workshop will

combine presentations on what is co-production

and practical examples of how this can be

delivered. Time for you to work individually and in

table teams will allow you to consider your own

experiences and how to enhance coproduction

within your own projects. (SHAREHD was a

Health Foundation-funded ‘Quality Improvement

Collaborative’ program).

TBC


9 2 more breakout options over the page…


4 Outcome

measures –

case studies

from Cystic

Fibrosis

service

improvement

across the

UK

Elizabeth Shepherd,

Research Physiotherapist,

CFHealthHub, University

Hospital Southampton,

Charlotte Carolan, CF

Clinical Specialist

Physiotherapist, Sheffield


FT

This presentation is from 2 CF centres sharing

their learning about QI, engagement, resilience,

properly planning PDSA cycles and deciding what

to measure to demonstrate improvement. The

case studies will particularly focus on the outcome

measures chosen for these QI projects, their

strengths and weaknesses and the lessons that can

be learned.

TBC

5 Making it

Happen - An

introduction

to effective

planning and

time

management

Alison Bourne, Head of

PMO, Claire Holden,

ODD Project Manager,

Donna Madin, ODD

Project Manager, Sheffield

Teaching Hospital NHS FT

Do you often feel as though you are chasing your

tail without fully achieving what you set out to?

Does the week fly by without you feeling you’ve

been productive? Do you find yourself saying, “I

don’t have the time...?” This lively and interactive

session will show you that we are all natural

planners and will give you practical and

immediately useable tips to help you get the most

out of yourself and your time.

TBC


10

expo ‘19


1 Microsystems

who found

the time....to

improve....

Laura Towler,

Physiotherapist, Veronica

Lennon, Renal Transplant

Team, representatives the

Frailty Unit, Kevin Firth,

Programme Manager,

Sheffield Teaching

Hospitals NHS FT

This presentation will bring together a selection of

improvement stories from Microsystem teams

across Sheffield Teaching hospitals with

representatives from the Frailty Unit, Geriatric

Wards, Renal Transplant and Spinal Injuries. The

session will showcase a range of improvement

ideas from Buzzer Mats, to patient information and

education platforms with one theme in common:

each of the teams focused on improving patient

experience, and developed ideas from testing to

implementation using Microsystem methodology

and driven by patient and team feedback.

TBC

2 Protected

Time and

Microsystems

– CERT’s

Story

Debbie Creaser, Team

Manager for CERT, May

Carnell, Assistant

Psychologist for CERT,

Phil Jonas, Microsystems

Coach for CERT, Sheffield

Health & Social Care

What happens when a team consisting of 60+ staff

are given protected time for Microsystems

meetings? How large are the meetings? How do

staff engage? How did the team secure protected

time? Come and find out the answers to all these

questions and more. Hear what worked and what

needed to change. The session will be interactive

and include time for discussions and questions

TBC

3 Bang for your

buck, spikes

and toe

curlers:

Applying the

fundamentals

of quality

improvement

to

medication

safety

William Lea, Clinical

Fellow in Patient Safety

Chris Pilson, Service

Improvement Facilitator

Helen Holdsworth,

Deputy Chief Pharmacist

& Medication Safety

Officer

Elizabeth Macneish, Senior

Pharmacy Technician

York Teaching Hospital

NHS FT

Reducing harm from medication errors is a

national and global priority. How do we make the

most of data from medication errors, and how do

we go about reducing harm? Through this case

study we want to share how we have been using

quality improvement methodology, statistical

process control, Pareto charts and other tools to

achieve our aim: To reduce avoidable medication-

related harm by 50% by the 1st August 2020 (Work

in Progress!)

TBC

4 Creating

outstanding-

The journey

so far

Beccy Vallance , Clinical

Lead Quality Improvement

Doncaster and Bassetlaw

Teaching Hospitals NHSFT

Doncaster and Bassetlaw Teaching Hospitals had

been undertaking localised improvement work for

some time but until 2 years ago didn’t have a

dedicated Quality Improvement team or QI

strategy. In the past 2 years the team have trained

almost 2000 staff, included QI in preceptorship,

induction and mandatory training. Patients are

involved in all our improvement events and training

as QI coaches. Join me to find out how the trust is

working towards creating outstanding

TBC

Breakout 4 (10.30 – 11.00 – Tuesday 18th June)

11


1 It’s about

time…to

think about

kindness

Paula Ward, Director of

Organisational

Development, Tom

Downes, Clinical Lead for

Organisational

Development, Sheffield

Teaching Hospitals

Patients, staff, families; how do we interact? How

should we interact? Does it matter?

In this interactive workshop, we will explore the

importance of our behaviours, diving deeper into

kindness and its importance for the delivery of

care.

Can we make a habit of kindness? Using a modified

Delphi process, together we’ll co-design an

intervention.

TBC

2 Patient

Feedback/Co-

Creation

A family of 6 is

telling their

story.

Time for these

important

conversations

– A Valuable

Investment?!

Gerke Lange, Speech and

Language Therapist, Katie

Mangle, Ward Manager,

Sheffield Children’s

Hospital

Patient Feedback, involvement and co - creation is

becoming increasingly an essence of looking at the

NHS services and how we improve them. Why are

we so interested to spend the time to do it and

how does it fit with the current climate of financial

cuts? Looking at a piece of Patient Feedback, a

family who has four boys in the system, shares

their experiences of negotiating the challenges of

accessing the NHS services and the impact it has

on their everyday life and the boys' health. How

can we ensure to create a continuous in-built

process that works for the Patients and drives

NHS service improvement?

TBC

3 The Price is

Right

Alison Bourne, Head of

PMO, ODD, Michelle

Carroll, ODD Programme

Manager, David Gosling,

Finance Manager, Sheffield


FT

THE PRICE IS NHS-RIGHT is a live version of the

most iconic game show ever. Signing up gives lucky

players the chance to “Come On Down” and guess

the prices to a range of healthcare items and

services. Come and enjoy the sensational

excitement by winning a spot on the floor or by

cheering the players and willing them to win. Same

set, same energy, slightly scaled down prizes… but

all that Brucie game-show magic.

TBC


12



4 We are them.

They are us.

Stories of

professionals

with lived

experience.

Agnieszka Wozna,

Engagement & Experience

Facilitator, Laura Di Bona,

Occupational Therapist,

Engagement Manager and

Clinical Research

Academy Fellow, Sheffield

Health & Social Care

NHS FT

We want to encourage you to see the world of

mental health care through the eyes of three

professionals with lived experience. In this

workshop we will share stories of using our lived

experience, overtly or covertly, to improve the

quality of health services we deliver. We will then

encourage you to reflect emotionally and use

creative or verbal expression to share your

thoughts.

TBC

5 Dissemination

of Best

Practices

through

Networks &

Relationship

Building: The

CF Lung

Transplant

Transition

Regional

Dissemination

Network

Erin Tallarico, RN, BSN,

Director Cystic Fibrosis

Lung Transplant Program

Cystic Fibrosis

Foundation, USA

Marjorie M. Godfrey,

PhD, MS, BSN, FAAN,

Founder & Co-Director

The Dartmouth Institute

Microsystem Academy

Erin and Margie have partnered with other CF

leadership & CF referring & Lung Transplant

programs for the last two years to improve

systems & processes of care focused on CF lung

transplant transition from CF to Lung transplant

programs. The learning collaborative best

practices are now being disseminated through a

new innovative dissemination model to scale to

new sites to ultimately improve care for lung

transplant patients & families.

The case study in this workshop will provide the

insights, data & challenges of disseminating best

practices from an improvement collaborative that

anyone any place involved in health care

improvement would face. Through exploration of

the challenges & designing strategies, participants

will have new practical actions to consider in their

own efforts to disseminate best practices.

TBC


13

expo ‘19


1 Translating

complex

ideas into

patient care:

getting the

messages

right

Clare Warnock, Senior

Project Nurse, Rachel

Mead, Practice

Development Sister,

Sheffield Teaching

Hospitals NHS FT

A local service review revealed that patients often

delay seeking advice. Our project worked

with staff and patients to identify reasons for this

and co-design interventions to encourage patients

to use our services. Our session will tell the story

of how we blended research and service

improvement methods, co-design workshops, pen

portraits and patient engagement to develop

outputs that reflected patient and service

priorities. Non-threatening audience participation

will be used!

TBC

2 Two’s

Company,

Three’s a Big

Room

Nick Miller, FCA

Programme Manager,

Claire Pendlebury, Lead

Nurse

Sheffield Teaching

Hospitals NHS FT

At the heart of coaching is helping and helpful

behaviours. The Flow Coaching Academy has

deliberately designed its approach to Team

Coaching around a co-coaching model utilising the

subject matter knowledge of a clinician immersed

within a pathway of care and the independence of a

Flow Coach external to the pathway. This session

will draw on the experience of co-coaches who

have been through the FCA Programme and

continue to actively coach Big Rooms by sharing

stories, experience and insight about how they

have learnt to help each other coach together. If

you take the time to come to this session you will

have the opportunity to experience and maybe try

co-coaching for yourself.

TBC

3 ‘The

consultants

will never do

that’: How

clinical typists

utilised the

power of

data to

redesign

their service

Dr Becci Pearce, Service

Improvement Lead,

Chesterfield Royal

Hospital

This session shares learning from the redesign of a

clinical typing service, where 20 clinical typists

successfully challenged the status quo and

embedded new ways of working. It describes the

typist’s improvement journey, from feeling

undervalued and acceptance of poor quality

dictations and inefficient processes, to demanding

improved processes and a better working

experience. The project crossed organisational

boundaries and employed a mixed methodological

approach to significantly reduce the total typing

turnaround time in the division

TBC


14



4 Look Who’s

Talking: Patient

& staff

engagement in a

Transformation

programme

Jude Stone, Continuous

Improvement Manager,

Claire Birch,

Improvement Project

Manager, Paul Lazenby,

Improvement Project

Manager, Sheffield

Children’s NHS FT

In this case study presentation, we will tell the

story of our experience moving from very little

staff and patient engagement within our

Transformation programme, to experimenting with

a wide range of approaches. We’ve had some really

good successes, some false starts and learnt a lot

along the way. We will share this learning and

experience, including a set of principles we have

developed for engaging well with children and their

families and with staff.

TBC

5 Save time &

money with

Digital Quality

Improvement

Training

Cheryl Guest, Senior

Improvement Manager,

Margaret Herbert,

Senior Improvement

Manager, NHS England

Cheryl & Maggie lead the Accessible Learning team

within NHS England. The team is a source of ideas

and knowledge to support the spread and transfer

of quality improvement learning. They are

acknowledged for their expertise in professional

and online learning that supports improvements in

public services. This session will demonstrate how

an online quality improvement training programme

approach has enabled frontline teams to make small

scale improvements successfully without the need

to travel to training venues or invest in external

venues and facilitators. You will learn how to

effectively apply this same approach in your own

organisation and we will share some of our key

hints and tips that we have learned along the way.

TBC


15

expo ‘19

Welcome to Sheffield: General Information

The MCA Team is proud to welcome you all to Sheffield. In the recently published Thriving Places Index 2019

Quality of Life Survey Sheffield fared better than any other major city outside London on a assessment of over

60 indicators. More than 60% of the borough is covered in green spaces and it has relatively low pollution

levels. The city also has lower levels of gender and income inequalities.

Location of MCA Expo

The two day event will take place at Sheffield Hallam University’s ‘Heart of the Campus’ building at the

University’s Collegiate Campus

Sheffield Hallam University Collegiate Crescent Campus

42 Collegiate Crescent

Sheffield, South Yorkshire, S10 2BP.

The Collegiate Crescent campus is approximately 1.5 miles from the city centre with excellent public

transport links to the heart of the city & train station. You can see the Heart of the Campus main building on

the map below.

Parking at the venue – There are a very limited number of parking spaces around the venue so please plan

accordingly. On street parking is also very limited due to residential permit restrictions. If you have any

accessibility requirements please get in touch with [email protected]

Road & rail links - Sheffield's motorway link is the M1, junctions 33 & 34. You are recommended to leave at

junction 33 & proceed into the city centre by way of the Parkway (A630). More information is available at

http://www.travelsouthyorkshire.com/journeyplanning/

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expo ‘19 it’s about time……€¦ · manager, sheffield children’s hospital the modernising...

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