exploring e-commerce mohammed arif mazumder sr. lecturer daffodil international university
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Exploring E-CommerceMohammed Arif MazumderSr. LecturerDaffodil International University
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e-Commerce and e-Business• Electronic commerce (EC, or e- commerce) describes the
process of buying, selling, transferring, or exchanging of
products, services, and/or information via computer
networks, including the Internet.
• E-business refers to a broader definition of EC, not just the
buying and selling of goods and services, but also servicing
customers, collaborating with business partners,
conducting e-learning, and conducting electronic
transactions within an organization.
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Snap of e-Commerce
Commerce
E (Electronic)- Commerce Traditional Commerce
Internet Commerce Mobile Commerce
Business Focused E-Commerce
Consumer focused E-Commerce
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e-Commerce Consists of
• Electronic retailing (e-tailing)
• EDI (Electronic Data interchange)
• EFT (electronic Funds Transfer)
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e-Commerce Consists of ….
• Electronic retailing (e-tailing)
▫ E-Retailing refers to retailing over the internet.
Thus an e-Retailing is a B2C (Business to
customer) business model that executes a
transaction between businessman and the final
consumer.
▫ E-Retailers can be pure play businesses like
amazon.com or businesses that have evolved from
a legacy business such as tesco.com. E-Retailing
refers to retailing over the internet.
▫ E-tailing revenue can come from the sale of
products and services, through subscriptions to
website content, or through advertising.
▫ The e-retailing is a subset of e-commerce.
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e-Commerce Consists of ….
• EDI (Electronic Data interchange)Electronic Data Interchange (EDI) is the computer-to-computer exchange of business
documents in a standard electronic format between business partners.
A typical manual process looks like this, with lots of paper and people involvement:
The EDI process looks like this – no paper, no people involved:
Business documents –The
most common documents
exchanged via EDI are
purchase orders, invoices and
Advance Ship Notices. But
there are many, many others
such as bill of lading, customs
documents, inventory
documents, Shipping Status
docs.
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e-Commerce Consists of ….
• EFT (electronic Funds Transfer)
Electronic Funds Transfer (EFT) is a system of transferring money from one bank account
directly to another without any paper money changing hands. EFT refers to any transfer of funds
initiated through an electronic terminal, including credit card, ATM, and point-of-sale (POS)
transactions.
The growing popularity of EFT for online bill payment is paving the way for a paperless universe
where checks, stamps, envelopes, and paper bills are obsolete.
The benefits of EFT include reduced administrative costs, increased efficiency, simplified
bookkeeping, and greater security.
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Types of e-Commerce
Four Major Domain on which E-Commerce Works
Business (Organization)
Customer (Individual)
Business (Organization) B2B
(Brokering Sites)B2C
(e.g. Amazon)
Customer (Individual)
C2B(e.g. Priceline)
C2C(e.g. eBay)
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Other Types of e-Commerce
• Government-to-Consumer(G-to-C) site: website is an
attempt by the government to reach out to people in general.
• Business-to-Government(B-to-G) site: website is a
variation of the B-to-B web site. This web site used by the
government to exchange information with various business
houses across the world.
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Advantages of E-Commerce
• Able to conduct business 24 x 7 x 365
• Access the global marketplace
• Speed
• Opportunity to reduce cost
• Platform independent
• Customer self service
• Large purchase per transaction
• People can shop in different ways
• Large catalogs
• Improved customer relation
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Disadvantages of E-Commerce
• Time for delivery of physical products
• Limited and selected sensory information
• Returning goods
• Privacy, security, payment, identity
• Personal service
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Disadvantages of E-Commerce
• Time for delivery of physical products
• Limited and selected sensory information
• Returning goods
• Privacy, security, payment, identity
• Personal service
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M-Commerce M-commerce is the buying and selling of goods and services
through wireless handheld devices.
M-Commerce is the process of paying for services using a mobile phone or personal organizer .
M-Commerce Services and Applications available:
• Mobile ticketing
• Content purchase and delivery
• Mobile banking
• Auctions
• Mobile Purchase
• Mobile marketing and advertising
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Future of E-Commerce
While E-Commerce may not completely replace other forms of
Commerce,
it is likely to be the dominant mode of the commercial
transactions in
the future.
E-commerce prices will cover the real costs of doing business
on the Web
and pay investors a reasonable rate of return on their capital.
HOW?