Experts Workshop on ICT-Enabled Social Innovation in Support to the Implementation of the EU Social Investment Package

(IESI)

24th – 25th of February 2015, Brussels, Committee of the Regions

Joint Research Centre of the European Commission – Institute for Prospective Technological Studies (IPTS), Information Society Unit

Directorate-General for Employment, Social Affairs and Inclusion (DG EMPL)

Who's Who

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Workshop Agenda

24th

of February, Tuesday, 13:30 - 18:00

13:30-14:00 Arrival and registration

14:00-16:00 Session I. - Welcome and introduction to the IESI Knowledge Map

14:00 -14:10 Welcome: structure and purpose of the workshop Ioannis Maghiros Head of Information Society Unit, EC JRC-IPTS

14:10 -14:30 Research design and conceptual framework of IESI Gianluca Misuraca EC JRC-IPTS

14:30 -15:00 ''Knowledge Map'' of ICT-enabled social innovation promoting social investment: methodological approach and results of the 'first round' (2014) of mapping and analysis

Clelia Colombo EC JRC-IPTS

15:00 -15:30 Open discussion 'Initiators': Maude Luherne Filippo Addarii

The AGE Platform The Young Foundation

15:30 -16:00 The policy context of the IESI research project Lieve Fransen Director, DG EMPL

16:00-16:20 Coffee Break

16:20-18:00 Session II. – Enriching the IESI Knowledge Map: work in progress and way forward

16:20-16:45 Exploring Welfare Systems and ICT-enabled innovation in the EU: preliminary findings

Jeremy Crump The Young Foundation

16:45-17:10 Identifying key enablers of ICT-enabled social innovation in support of social policy reforms in the EU

Christian Voigt ZSI-Centre of Social Innovation

17:10-17:45 Open discussion on the way forward Moderated by: Clelia Colombo and Fiorenza Lipparini

EC JRC-IPTS The Young Foundation

17:45-18:00 Closing remarks of the first day Aurelio Fernandez Lopez

DG EMPL

25

th of February, Wednesday, 08:30 - 17:30

08:30-9:00 Registration for Day 2

09:00-10:30 Session III. Assessing impacts of ICT-enabled social innovation for social investment

09:00-09:15 Towards a methodological framework for assessing impacts of ICT-enabled social innovation initiatives promoting social investment - IESI-FRAME outline

Gianluca Misuraca

EC JRC-IPTS

09:15-09:30 Assessing the returns of social investments Evelyn Astor DG EMPL

09:30-10:00 Impact assessment models and approaches for measuring the economic and social return on investment of ICT-enabled social innovations

Karl-Heinz Richter Jenny Billings

EngagedX

University of Kent

10:00-10:30 Open discussion 'Initiators': Gwendolyn Carpenter, and Simona Milio

Danish Technological Institute (DTI) London School of Economics (LSE)

10:30-10:50 Coffee Break

10:50-12:45 Session IV. Hands on – Co-developing the IESI-FRAME

10:50-11:00 Objectives, structure and guidelines for working groups Clara Péron

Value for Good

11:00-12:45 Working Groups (Break-out Sessions) All participants

12:45-13:45 Working Lunch

13:45-15:45 Session V. Discussion and validation of the results of the working groups

13:45-14:45 Presentation of the results of the working groups Rapporteurs

14:45-15:45 Open Discussion and validation Moderated by: Gianluca Misuraca and Karl-Heinz Richter

EC JRC-IPTS Engaged

X

15:45-16:00 Coffee Break

16:00-17:30 Session V. Paving the way forward 16:00-16:20 Taking stock of the workshop's discussion and next steps of

the IESI research project Gianluca Misuraca EC JRC-IPTS

16:20-17:00 Open discussion and suggestions Moderated by: Aurelio Fernandez Lopez

DG EMPL

17:00-17:30 Closing remarks Egbert Holthuis Head of Unit, DG EMPL

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JRC-IPTS IESI Project Team

Gianluca Misuraca Senior Scientist, European Commission's JRC-IPTS IESI Project Leader Gianluca Misuraca is Senior Scientist at the European Commission's Joint Research Centre, Institute for Prospective Technological Studies (JRC-IPTS) where, since 2009, is conducting research in the area of ICT for governance and social inclusion. Before joining the European Commission, Gianluca was the Managing Director of the Executive Master in eGovernance at the Ecole Polytechnique Fédérale de Lausanne (EPFL). During his career he held several positions as policy advisor for different International Organisations, cooperation agencies and consulting in the area of eGovernment, regional development, research and innovation. Gianluca's background is economics with focus on the interface between ICTs and public sector innovation. He holds a Diploma of Specialisation in EU Economics and Law, a diploma in Security Management, an Executive Master in eGovernance and a PhD in Management of Technology.

Clelia Colombo Scientific Officer, European Commission's JRC-IPTS

Clelia Colombo is Scientific Officer at the European Commission’s Joint Research Centre, Institute for Prospective Technological Studies (JRC-IPTS), Information Society Unit, where she conducts research on ICT for social innovation, social inclusion and employability. She is also Associate Researcher at the Public Policy and Government Institute of the Autonomous University of Barcelona (UAB). She has a large experience in Public Policies, eDemocracy and eParticipation fields. She has been Public Policy Research Director at the Government of Catalonia, Public Employment Service (SOC) and Research Officer at the Directorate General for Citizen Participation of the Government of Catalonia. Lecturer of Political Science at the UAB and at the Open University of Catalonia. PhD in Political Science (UAB), BA in Sociology (UAB) and MA Research in Social Sciences (University of Barcelona). She has published several papers, reports and books on political participation, governance, public policies, e-democracy and participatory democracy. Her specialities are in the area of public policy research and evaluation, employability, social innovation, democratic innovation and citizen participation.

Raluca Radescu Research Fellow, European Commission's JRC-IPTS

Raluca Radescu is a versatile social scientist with a background in Social Policy and Human Rights Law. Before joining JRC-IPTS, she has worked for DG Employment and she was a Visiting Researcher at the University of Antwerp, working on an ILO project on 'The Rights of Migrant Domestic Workers in Europe'. She completed her PhD in Social Inclusion and Minority Rights and holds a Master's degree in Human Rights Law. Her main research interests are in the areas of Social Policy.

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Margherita Bacigalupo* Scientific Officer, European Commission's JRC-IPTS

Margherita Bacigalupo is a qualitative researcher and policy analyst with a focus in on the potential of ICT for society. Her research interest lays in understanding how technological innovations can make users’ and citizens’ life easier by supporting their activities or enabling new interaction spaces and how policy can help make the most out of them. She has a Diploma in Social Sciences, a BSc and an MSc (Laurea) in Human-Computer Interaction, a PhD in Robotics for Dementia Care, and a Post-graduate Certificate in Public Policy and Management.

Stephanie Carretero* Scientific Officer, European Commission's JRC-IPTS

Stephanie Carretero has a PhD in Health Psychology focused on the role of public social services for the informal carers. She is involved in European research and consultancy in social innovation for active and healthy ageing and long-term care since 2001, in topics such as informal care, senior tourism, technology-enabled services, integrated care and independent living. Her research has been funded by the AAL and Framework Programmes and has been commissioned by DG EMPL and DG CNECT for science-based policy advice. Stephanie has published her work in impact factor journals like the International Journal of Geriatric Psychiatry, European Journal of Ageing and Archives of Gerontology and Geriatrics and in publishers like Palgrave MacMillan and Routledge.

Csaba Kucsera* Research Fellow, European Commission's JRC-IPTS

At the Information Society Unit Csaba works on the socio-economic analysis of the efficiency, usability and impact of ICT-enabled services on independent living and long-term care of older people. Earlier, at the Centre for Social Sciences, Hungarian Academy of Sciences he has been involved in numerous cross-country comparative studies as a researcher on various subtopics of ageing: quality of life of elderly people living alone, their subjective health, loneliness and social participation, social support, and in a project that developed a quality-of-life-supporting ICT device's prototype. Csaba earned both his MA and PhD in sociology at the Eötvös Loránd University in Budapest, Hungary.

*not present at the workshop

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Speakers Biographies

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Ioannis Maghiros Head of the Information Society Unit, European Commission's JRC-IPTS

Ioannis Maghiros is Head of the Information Society of JRC-IPTS. He has been working for the European Commission since 1990 on various research activities in the field of Information and Communication Technologies (ICTs). Before becoming Acting HoU, he had been leading a team conducting socio-economic assessment in the area of adoption of ICT and transformation of health care provision. Before, he led a team working on security and privacy challenges with an emphasis on identity-related technologies such as identity management systems, biometrics and RFID. Prior to joining the European Commission, Ioannis worked for IBM in Greece (1988-1990). He studied Physics in the University of Patras, Greece and holds an MSc. in Computer Science from Birmingham University, UK.

Lieve Fransen Director for Europe 2020: Social Policies, Directorate-General for Employment, Social Affairs and Inclusion Lieve Fransen is the Director responsible for Europe 2020: Social Policies in the Directorate-General Employment, Social Affairs and Inclusion of the European Commission. She has had a leading role in the formulation and adoption this year of the Social Investment Package. Dr. Fransen is Medical Doctor with a PhD on Social Policies and she has devoted herself to promoting social justice and the values of solidarity during a distinguished career in international public health.

Aurelio Fernández López Policy Officer, Directorate-General for Employment, Social Affairs and Inclusion Aurelio Fernández López is Policy Officer at the European Commission's DG for Employment, Social Affairs & Inclusion, Unit Social Policies Innovation and Governance. His previous positions include Chairman of the EU Social Protection Committee and Counselor Coordinator for Employment and Social Security of the Permanent Representation of Spain to the EU. Before this, he was Chairman of the United Nations Commission for Social Development and Adviser of the Secretary of State for the Social Security Ministry of Labour and Social Affairs of Spain.

Egbert Holthuis Head of Social Policy Innovation and Governance Unit, Directorate-General for Employment, Social Affairs and Inclusion

Egbert Holthuis started his career for the European Commission working in the Commission's Delegation in Chad as an economic counsellor. Upon joining DG Employment, Social Affairs & Inclusion in 2004 he was involved in analysing the employment and social situation of the European as well as in coordinating and monitoring national employment policies in the context of the Lisbon and the European Employment strategy. Before joining the European Commission in 1993 he worked respectively in the Dutch Ministry of Foreign Affairs and the Dutch Organisation for Applied Scientific Research TNO. He has a Masters degrees in Business Administration and Geography.

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Filippo Addarii Director of International Strategy & Head of EuropeLab at The Young Foundation

Filippo Addarii is the Director of the impact investment fund Hub Launchpad (UK), in the French Movement of Social Entrepreneurs (Mouves), and Nethical s.r.l. Italian company leader in e-healthcare. He’s also a fellow in the European Center for Living Technologies (University Ca’ Foscari, Venice), Counterpoint (London), senior associate at Agirre Center for Social and Political Studies (Bilbao, Basque Country, Spain), and Goodwill Ambassador of Pakistan Poverty Alleviation Fund and World NGO Day Initiative. He’s a fellow of BMW Foundation Responsible Leaders (Germany) and a member of the advisory board at Impronta Etica.

Maude Luherne Projects Officer, AGE Platform Europe Maude Luherne is project and policy officer responsible for long-term care and elder abuse for AGE Platform Europe. Maude has a successful experience of managing european projects and influencing policies in the field of quality care for older people. As an example, she coordinated the EUSTaCEA project which released the European Charter for the rights and responsibilities of older people in need of care (2010), and the WeDO project which developed the European Quality framework for long-term care services (2012). She also contributes to a wide number of projects related to ageing, care, ICT and social innovation (such as SmartCare, INNOVAGE, Icare4EU, PACE for the most recent ones), by highlighting older people’s organisations views and positions, and involving older people in EU projects activities.

Fiorenza Lipparini Independent Consultant

Fiorenza Lipparini is a professional in the area of European Policies and Projects. At present she is working as an external expert at the Young Foundation coordinating a European research project on Social investment for growth and jobs. She holds a PhD in Comparative Literature and Linguistics. Fiorenza has experience in investigating the links between investment in welfare services (health, education and labour-market interventions) and economic growth, lower public spending and broader tax base, with a particular focus on social impact investing and the role played by the private and charity sectors in funding and providing welfare services; She has also experience on public policies and youth entrepreneurship.

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Exploring Welfare Systems and ICT-enabled innovation in the EU: preliminary findings

Jeremy Crump Director of Strategy The Young Foundation Jeremy Crump joined the Young Foundation in October 2014 as director with responsibility for research. At the end of 2015, he will be co-ordinating a conference about the impact of Michael Young’s work as part of the celebration of the centenary of Michael Young’s birth. He was previously a senior civil servant with experience of working in the Home Office, the Cabinet Office and the Treasury. He has also worked in business development and on innovation projects at the IT company Cisco Systems. Jeremy has a PhD in the history of popular culture from the Centre for the Study of Social History at Warwick University and is a visiting fellow at the International Centre for Sports History and Culture at De Montfort University. He is also a visiting professor at Leeds University Business School, where he chairs the advisory board for Information Management and Information Systems. In 2010, he was a visitor at the Oxford Internet Institute and Nuffield College, Oxford, researching the police use of social media. He subsequently worked with the Centre for the Analysis of Social Media at Demos.

Identifying key enablers of ICT-enabled social innovation in support of social policy reforms in the EU

Christian Voigt Head of Unit "Technology and Knowledge" Centre for Social Innovation, Vienna Christian Voigt has a degree in Business Informatics and a PhD in Information Systems (2008) applied to collaborative online learning. He has extensive experience as project manager, researcher and lecturer in a number of countries (Austria, Germany, Australia and Singapore). His main interests include the use of technology to enable digital innovations in education, workplaces and life in general (e-participation). Christian joined the Centre for Social Innovation in 2010, where he is leading the ‘Knowledge & Technology’ Unit since 2012. Acting as a social-profit organisation, the Centre for Social Innovation conducts research on designing, implementing and assessing innovation processes and social change. Over the past years, he has been actively involved in European research projects related to educational technology, research e-infrastructures and foresight studies. Currently, Christian is working on social innovations promoting e-inclusion (crowdsourcing geo-data) and improving participation in climate action. In the field of academia, he teaches two master’s courses (‘Didactical Design’ and ‘P2P for Social Innovation’), reviews for the Journal of Computers & Education and is regularly invited as expert on educational technologies/ digital innovations.

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Assessing the returns of social investments

Evelyn Astor Policy Officer, Directorate-General for Employment, Social Affairs and Inclusion Evelyn Astor is a Policy Officer in the European Commission's DG Employment, Social Affairs, and Inclusion. She works in the Social policies, Innovation and Governance Unit, with a specialty in gender equality and work-life balance policies. She has been closely involved in the development and follow-up of the 2013 Social Investment Package, as well as the formulation of social policy guidance in the European Semester. She manages a project with the OECD to develop the indicators in their Family Database and a study being developed by the University of Amsterdam to measure the returns of social investment policies

Impact assessment models and approaches for measuring the economic and social return on investment of ICT-enabled social innovations

Karl Heinz Richter CEO and co-founder of EngagedX

Karl Heinz Richter is the CEO and co-founder of EngagedX, a financial intermediary for the social impact investment market, which is delivering a data platform for social impact investing - the world's first financial index and time-series data about both financial performance and societal impact. He is the advisor on social impact investments to the Euclid Network (of European civil society professionals), coordinated the task force on social investment, which reported to the European Commission. Member of the Groupe d'Experts de la Commission sur l'Entrepreneuriat Social (GECES), appointed by the European Commission. Fellow of the Finance Innovation Lab, an initiative to explore, innovate and evolve the financial system to sustain people and planet, convened by WWF and ICAEW. Chair of Friends of the Crystal Palace Subway, a community-led initiative to reopen an historic community asset.

Jenny Billings Reader in Applied Health Research University of Kent

Jenny Billings is an experienced researcher and lecturer in health and social care with a special interest in vulnerable groups with complex needs, long term care, and mixed methodology. Her special skills lie in managing and coordinating methodologically challenging projects that focus on providing evidence for practice. Her research has led to sustainable service developments, particularly in the field of long term care, teenage pregnancy and continence services. She has been involved in European research for over a decade and has achieved funding through programmes such as EU Framework, DG SANCO and Interreg, focusing on teenage pregnancy, families, and long term care of older people.

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Gwendolyn Carpenter Chief European Policy Analyst, Teknologisk Institut

Gwendolyn Carpenter currently works for the Danish Technological Institute as one of their Chief European Policy Analysts. She is specialized in public sector innovation, digital governance, value for money, public policy, eGovernment, evidence-based policy-making, smart cities, social innovation, social media, consensus building, workshop facilitation. Current projects she is working on include strategic work on the governance framework Europe needs in a world of cybercrime, looking at the competitive readiness of Europe’s skills base for a cloud computing based world, as well as new business development.

Simona Milio Associate Director Social and Cohesion Policy Unit London School of Economics

Simona Milio has over 10 years’ experience in coordinating, designing, implementing and delivering training programmes developed in a world-leading academic institution (teacher at LSE and other EU universities) as well as in a professional environment (trainer for civil servants from various public bodies) on various issues related to: Social and Cohesion Policy, Project Cycle Management; Monitoring and Evaluation; indicators and data recording methods; Qualitative and quantitative methodologies; Partnership building and networking ( including methods for stakeholders engagement). She has experience in evaluating programmes and interventions to promote social cohesion and inclusion across EU member states, Regional Authorities, National Ministries and the European Commission, including leading teams of evaluators and providing them with conceptual development and design of methodology to assess intervention funded by the European Structural Funds.

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Clara Péron Founding Partner and Managing Director, Value for Good Clara Péron is the founder and managing director of Value for Good GmbH, a Berlin-based consulting company that supports social innovation with a focus on impact measurement. Most recently, she undertook an SROI analysis of one of Germany's most important mentoring programs for school aged children: Balu und Du. Prior to founding Value for Good, Clara worked at a Berlin-based philanthropy advisory company, Beyond Philanthropy, and spent many years prior to that working for the Boston Consulting Group. She began her career working for the Canadian foreign service with postings in India, Eastern Europe and East Africa.

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Neil Reeder Director, Head and Heart Economics Neil Reeder is director of Head and Heart Economics, and a Fellow of the Young Foundation. Neil has master’s degrees in Economics and Operational Research from the London School of Economics, UK, and has extensive experience in applied analysis including posts as programme leader on public service innovation at the Young Foundation, senior policy adviser at HM Treasury and economic adviser on European Monetary Union at the DTI. In addition, he recently undertook the lead researcher role at the LSE for an EIB Institute sponsored project on measuring non-financial returns from social investments. Publications include Measuring impact and non-financial returns in impact investing: a critical overview of concepts and practice (with Andrea Colantonio) 2013, LSE; Strengthening social innovation in Europe – journey to effective metrics and assessment (with Carmel O’Sullivan) 2012, European Commission; Outcomes framework for young people’s services (with Bethia McNeil) 2012, Young Foundation; and Social Impact Bonds: challenge and opportunity (co-author) (2010), Young Foundation.

Sarah Hotham Research Associate, Centre for Health Services Studies (CHSS), University of Kent Sarah Hotham is a Research Associate in CHSS. Her background is in Psychology and Quantitative methods. She recently completed her PhD in Health/Cognitive Psychology, on attentional control and eating behaviours. Her role at CHSS involves managing a multi-site project targeted at developing and evaluating a training program for parents and teachers who care for physically disabled children. She is currently collaborating with colleagues at EKHUFT and Canterbury Christ Church University on two projects. The first is a NIHR (Research for Patient Benefit) funded project evaluating the effectiveness of a postural care education program based on the principles of self-efficacy theory. This is a multidisciplinary project and involves working with physiotherapists and occupational therapists in Kent, Sussex and Surrey. The second project, funded by EKHUFT, involves conducting focus groups with parents and carers of physically disabled children to investigate their support needs.

Alberto Savoldelli Independent Consultant Prof. Alberto Savoldelli has been contracting Professor of Economy and Business Management at the Managerial Engineering Department of the Politecnico di Milano where he undertook research on innovation and change management in private and public sector organisations. He has acted as an advisor to Italian and foreign consultancy companies on projects focusing on impact assessment, change management, knowledge management, business process reengineering and performance measurement. He has several years of experiences in consulting public sector organizations in designing and implementing impact evaluation systems of their strategic plans. He is author of several publications in scientific journals and conferences and of several books.

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Workshop Participants

Victor Bekkers Professor of Public Administration and Public Policy Erasmus University Rotterdam Victor Bekkers is Professor of Public Administration at Erasmus University Rotterdam. He holds the chair on the empirical study of public policy and public policy processes. He is also the founding father and first dean of the Erasmus Graduate School of Social Sciences and the Humanities. Professor Bekkers studied political science and public administration at Nijmegen University where he has got his degree with honors (1987). Furthermore he is the coordinator of LIPSE, an EU 7th framework funded project on Learning from Innovation in the Public Sector and he is programme director of the research group Comparative Public Services Innovation (CPSI). His research interests are related to the introduction and use of ICTs as well as social media in public policy processes and social innovation challenges which emerge in their slipstream.

Francesca Bria Senior Project Lead, Nesta Innovation Lab

Francesca Bria is a Researcher and Teaching Associate at Imperial College Business School in the Innovation Studies Centre- Digital Economy Lab. She has a background in social science and innovation economics and an MSc in E-business and Innovation from the University College of London, Birkbeck. Francesca is a member of the Internet of Things Council and an advisor for the European Commission on Future Internet and Smart Cities policy. She is also a member of the EC Expert Group on Open Innovation (OISPG) and a member of the European Research Cluster on the Internet of Things (IERC). She is also active in various grassrooots movements advocating for open access, knowledge commons and open, decentralised privacy aware technologies.

Reynald Chapuis Director, Innovation and Social and Environmental Responsibility, Pôle emploi Reynald Chapuis is an Internet & Multimedia Manager with a strong background in new media and advertising and promotional materials, behavioral devices and e-care, but also experience the fusion of organization, processes and distribution services from small to very large scale. He is specialised in service design team Management, operational and relationship marketing, behavioral communication, business development and innovation.

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Ann Decorte co-founder vzw BlueAssist/ director vzw Ithaka Ann Decorte is one of the founder of the innovative Blue Assist Association and an inventor of the Blue Assist/ Cloudina tools for increasing autonomy and social inclusion. She is in charge of the project and process management, of developing appropriate organizational strategies and tools. Her focus relies on health care innovation, social innovation, accessibility of communication, co-creation of Blue Assist areas, tapping civic forces.

Joyce De Cock Communications Advisor, Department of General Services Government Policy, Flemish Government

Charlotte Fernandez Research Assistant ESADE Center for Innovation in Cities Charlotte Fernandez is a sociologist and holds a Master in Urbanism and City Planning from Pompeu Fabra University and Polytechnic University of Catalonia. Prior to joining Center for Innovation in Cities, Charlotte worked at the Institute of Governance and Public Management at ESADE, where she participated in several European research projects (FP7 Composite: Comparative Police Studies in the EU and FP7 Lipse: Learning from Innovation in Public Sector Environments), as well as national and regional studies. Charlotte’s research interests cover several fields, including social innovation in the public sector, digital democracy and social movements, participatory city planning, smart cities environments and governance. Furthermore, Charlotte has worked for several city councils and architects as a consultant on participatory processes.

Enrico Ferro Head of Innovation Development at ISMB Enrico Ferro (Ph.D., M.Sc., B.Sc) has been working for ISMB since 2002 and is currently in charge of the Innovation Development Department, a multidisciplinary team of twenty researchers working on the strategic, socioeconomic and policy implications of ICTs. Enrico holds an adjunct professor position at the Polytechnic of Turin and at the International Labour Organization of the United Nations where he regularly lectures on innovation management and economics of information to both master students and executives. He has also been a visiting scholar at the Center for Technology in Government at the State University of NY, and at the School of Information Management and Systems at the University of California Berkeley. His research work is multidisciplinary and is characterized by a strong value orientation, a systemic approach to problem solving and public-private mind set. In his career, he has been actively involved in several research projects and impact assessment studies financed by the European Commission with roles ranging from scientific supervisor to senior expert.

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Aleardo Furlani CEO Innova Spa

Aleardo Furlani graduated in Law, holds an MBA from IESE- Barcelona. He founded INNOVA in 1993 with the mission to support Industry and Universities in the market exploitation of R&D results and patents. He is presently CEO of INNOVA, which is now a Group with branches in Italy, USA, Luxembourg, Poland, UK, Spain and Belgium. INNOVA owns R&D laboratories (LABOR) and INVENT, a seed capital company holding 17 participations in technology-based start-ups. Prior to this he was a senior associate for MAC Group /GEMINI Consulting Group from 1987 to 1992, where he carried out technology marketing projects in the Space TLC sector. He has recently been involved in numerous assignments related to the market take-up of mobile applications (“Traffic Shaper” and “Urban Sensing” Projects), IoS (COMPOSE and ObserveAir projects) and is co-author of 2 books on Social Media: "Social innovation "(2012) and "The Liquid Corporation" (2013), published by Franco Angeli Publisher.

Giovanna Galasso Senior Manager at PwC Consulting Giovanna Galasso has professional experience in drafting policy analysis, implementing projects and programmes of work across Europe in the following fields: Information Society, Environment and SME policies. She has been involved in public sector transformation projects, HR training & development and manager appraisal systems. She has wide knowledge of national and EU tendering procedures and programmes.

Claudia Gallo Partner, Ernst & Young Financial Business Advisors

Claudia Gallo is a Partner for the Public sector, having solid experience in European Commission policy measures and financing. She has been responsible for complex national and international projects. She has specialized in evaluation of policy measures, programmes and organizations, impact assessment of policy options, structural funds implementation, studies on European policy measures.

Stefania Ilinca Health Economist - Policy Analyst,European Centre for Social Welfare Policy and Research Stefania Ilinca is a Health Economist-Policy Analyst at the Vienna based European Centre for Social Welfare Policy and research. Her research interests reside on Aging and health care utilization; Innovation in health care delivery; Chronic disease prevalence and prevention; Access to and inequality in health care; Health care services in developing countries.

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Mara Jakobsone Chair at Telecentre-Europe AISBL Mara Jakobsone is vice-president and ICT and e-skills project manager at the Latvian Information and Communication Technology Association (LIKTA). Before that she was researcher and assistant professor at the Faculty of Business administration, University of Latvia. She holds a Doctorate in Economics (1988) from the Institute of Finances and Economics, St. Petersburg, Russia and University of Latvia. For the last four years Mara Jakobsone has been a board member of Telecentre Europe (TE) network and she has been elected as a chair in 2012. She has been actively contributing to the development of the organization, organizing activities like the TE Annual Conference, the Get Online Week and others.

Indy Johar Co-Founder 00:/ and Young Foundation Senior Innovation Associate

Indy Johar is an architect, and institutional innovator. He, on behalf of Project 00:/, has co-founded multiple social ventures from HubWestminster.net to the upcoming HubLaunchpad.net [A £4m Open Venture Accelerator] and has also co-led research projects such as The Compendium for the Civic Economy, whilst supporting several 00:/ explorations/experiments including the wikihouse.cc, opendesk.cc. Prior to that Indy was Director of the Impact Hub Association and Impact Hub Islington [the original Hub in the Hub Network] and worked Jonathan Robinson to design the protocols and modes of the network scaling. Indy is a Director of Data Science London and an Advisor to the Earth Security Initiative.

Christoph Kaletka Research and Management Co-ordinator on 'Labour and education in Europe' Dortmund Technical University

Christoph Kaletka is a researcher and management board member at TU Dortmund / sfs. He is working on social innovation, digital inclusion and European employment policy. Current research topics include the transnational development of digital learning centres and the coordination of local and regional networks for lifelong learning. He is coordinating the FP7 project “Social innovation – Driving Force of Social Change (SI-DRIVE)”.

Mikulas Kresanek Owner, Cabernet Finance

Mikulas Kresanek is a Partner at Cabernet Finance. He has about 10 years of experience in private equity, investments and commercial banking in emerging markets of Central Europe, particularly in the Slovak Republic. Before joining Cabernet Finance a.s, he served as a corporate finance officer for the CA IB Slovakia, the Investment Bank of the Bank Austria group. He also served as Investment Manager in the Slovak American Enterprise Fund (SAEF), a private equity fund focusing mainly on the investment and business development projects in the food, fine chemistry, environment and tourism industries. Mr. Kresanek holds a Doctor Degree from the Commenius University in Bratislava and Master of Science Degree from the University Pantheon Assass in Paris.

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Saara Lång Development Planner, Social welfare and health care The City of Kokkola, Finland

Saara Lang, in her position as a Development Planner for the City of Kokkola, aims to promote health, welfare and security for the population in Central Ostrobothnia (Western Finland). She is involved in development of plans and strategies to develop health care and social services for the addicts and gamblers and she enhances co-operation with experts on those issues.

Franca Maino Assistant Professor, University of Milano Project Manager, Second Welfare Franca Maino is Assistant professor of Political Science at the Department of Social and Political Sciences of the University of Milan, and Director of the Observatory on “Percorsi di secondo welfare” (www.secondowelfare.it) of the Centro di Ricerca e Documentazione Luigi Einaudi, in Turin. She teaches “Theory and Politics of the Welfare State” and “Political and Administrative Systems”. She has taken part at the VII FP “COPE: Combating Poverty in Europe – ReSorganizing Active Inclusion through Participatory and Integrated Modes of Multilevel Governance” (http://copeSresearch.eu). Her recent publications concern the transformation of the welfare state and the emergence of a new welfare mix that enhances the contribution of public, forSprofit sector and the third sector. In 2013 she co-edited (with M. Ferrera) the First Report on Second welfare in Italy. In 2015 she has written (with M. Ferrera) “Social innovation beyond the State. Italy's Secondo Welfare in a European perspective”. She is member of the Editorial Board of the journals “Rivista Italiana di Politiche Pubbliche” and “Stato e Mercato”, and Scientific Board member at Fondazione Welfare Ambrosiano of AssoPrevidenza.

Francesco Molinari Independent Researcher and Advisor

Francesco Molinari holds a MSc and a MA in public management (Siena University, 2007 & 2005) and a BSc in social and economic disciplines (Milan “L. Bocconi” University, 1990). Currently he is research associate on Human Smart Cities at Politecnico di Milano and engaged on advisory tasks for several Italian Regions on innovation policy, public procurement, Living Labs and smart specialisation strategies. Between 1994 and 2002 he was the CFO at a business development agency with 800+ associated SMEs, also responsible subject of a national Territorial Pact. In 2002 he was manager at a local chamber of commerce and between 2003 and 2008 strategic advisor of a middle-sized city mayor. Between 2007 and 2008 he joined the international research unit on eGovernment at Altec SA, Greece, and since 2009 he has been associate to the London based 21C consultancy firm. Since 2012 he collaborating with Alfamicro SA on Open Data, Creativity and eLearning.

Alfonso Lara Montero Policy Director, European Social Network

Alfonso Lara Montero is currently the Policy Director at European Social Network, the European network for managers of social services in the public sector. Since joining ESN back in May 2010, he has been the lead officer in mental health and children policies, designed the organisation’s research strategy and worked with colleagues across other policy areas, including active inclusion, community care and leadership in public services. He is leading a research and practice project on “investment in children services” analysing the organisation of children services in 14 European countries and a comparison with European policy. He graduated from the College of Europe and public policy at University College London.

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Kaat Peeters Director, Social Innovation Factory

Kaat Peeters is director of the Social Innovation Factory (SIF), a networking organization that promotes, coaches and supports social and societal innovative concepts throughout Flanders and Brussels. The Social Innovation Factory supports these ‘entrepreneurs’ in the designing and launching of their innovative concepts and projects. The Social Innovation Factory gives them access to knowledge and expertise through the SIF learning network and introduces them to the experts and potential partners who can help them solve their questions and accelerate the development of their concept.

Bastian Pelka Co-ordinator research area 'Education and Labour in Europe' Social Research Centre, Dortmund Technical University

Bastian Pelka is co-ordinator of the research unit “Education and Labour in Europe” at Social Research Centre - Central Scientific Institute of Technische Universität Dortmund. His fields of research are education, occupational orientation, social innovation and ICT for learning and inclusion. He is working on EU level predominantly, engaged in several LLP, FP7 and H2020 projects. Dr. Pelka earned his PhD in communication science, holds a position as research council and is senior lecturer at Faculty of Rehabilitation Sciences, lecturing on ICT for vulnerable people.

Pasi Pohjola Development Manager National Institute for Health and Welfare (Kaste-ohjelmapäällikkö) Pasi Pohjola is coordinating the implementation of the National Development Programme for Social Welfare and Health Care (Kaste) in finland. The Kaste Programme implements the Government Programme and the Strategy of the Ministry of Social Affairs and Health. He has a versatile background in research, development and business. During his career, Mr. Pohjola has worked in areas such as IT, social and health services, innovations and technology development. His professional interests include: Collaborative and open innovation; social aspects of use of information technology; science and technology studies.

Gabriel Rissola Managing Director at Telecentre Europe and Social Scientist

Gabriel Rissola is managing Director of Telecentre Europe, the most representative pan-European organisation in the digital social inclusion arena, while he continuous supporting the growth of Dynamic Organization Thinking (D-O-T), a Barcelona-based Research and Consultancy firm he co-founded and directed until 2010. He has a degree in Informatics, academic education in Philosophy and Psychology and wide professional experience with multilateral cooperation bodies (EC, UN, WB). Between 2012 and 2013 he has made a 2-year stage as Senior Scientist in European Commission's Institute for Prospective Technological Studies.

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Monica Edwards - Schachter Researcher at INGENIO (CSIC-UPV)- Lecturer of Creativity and CSR (Master of Science and Innovation Management) & writer

Monica Edwards Schachter is a research fellow at INGENIO (CSIC-UPV) and Lecturer of Creativity and Emerging Technologies and CSR in the Master of Science and Innovation Management, sponsored by the Organization of Ibero-American States (OEI). With a multidisciplinary background, she holds a PhD in science education and a PhD (ABD) in innovation studies. She is a member of the EU-SPRI Forum (European Forum for Studies of Policies for Research and Innovation) and the Valencian Campus of International Excellence (VLC, Polytechnic University of Valencia, Spain).

Ágota Scharle Co-director, Budapest Institute for Policy Analysis Ágota Scharle is a labour economist, senior research partner at the Budapest Institute for Policy Analysis, responsible for policy design, consultancy and evaluation of public policy interventions. She has over 15 years of professional experience in research and public administration. Her main research interests are the effects of employment and social policy on labour supply and income redistribution. Her recent projects include the review of activation and service integration reforms in Europe commissioned by DG Employment, and a study on innovations (including ICT-based innovations) to reduce benefit non-take-up commissioned by Eurofound. Previously she was also involved in INNOSERV, a Framework 7 research programme focusing on social innovations in Europe.

Rebecca Schindler Research Leader, Innovation & Technology Policy at RAND Corporation

Ms Rebecca Schindler has more than 10 years of experience in strategic consultancy, research and policy analysis for national and international clients in Europe, the U.S., and the Middle East. She holds excellent quantitative and qualitative research skills; she is solution oriented with strong methodological, analytical and problem solving skills; she has the ability to manage international and inter-disciplinary teams. Ms. Schindler is a member of high-level expert groups; an adviser to tech start-ups and innovators and the co-author of multiple RAND reports and external publications.

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Gabriela Sempruch Chief Policy Advisor, Social Policy Centre, Mazovia regional government

Gabriela Sempruch is a Strategy and Policy Advisor with 14 years of experience in designing, implementation and developing social innovation (e.g. new products, services, operational models, strategies) for public institutions, non-governmental organizations and private sector; currently she us Chief Policy Advisor in Mazovian Social Policy Centre in Warsaw (Mazovia regional government); she is also a member of the working group on social innovation in the Ministry of Infrastructure and Development in Poland; certificated PRINCE2® project manager; economist (master’s degree in European studies from the University of Economics in Cracow); PhD candidate in the field of social policy innovation at the University of Warsaw.

Lisa Schoenenberg Policy Officer, European social Network Lisa Schönenberg has been working as Policy Officer at the European Social Network since 2012, where she is responsible for the policy fields care, active ageing and housing. The European Social Network (ESN) is the independent network for local public social services in Europe. She leads the organisation of European events and a working group for managers of older people’s services within ESN and disseminates the results of this work at national and international level. Before joining ESN, she worked in the cultural and youth sector in Poland and Germany. Lisa studied European Studies and Cultural Studies in Germany, Poland and Estonia.

Jean-Philippe Spector Research Analyst, Pôle emploi As a research analyst in International Benchmarking at Pôle emploi's International Affairs Division, Jean Philippe Spector is involved in strategic processes through the collection and analysis of good practices across (mostly) European PES. He is also a member of the Benchlearning Working Group within the new European Network of Public Employment Services. The International Benchmarking unit works closely with the Innovation Department: innovative processes and devices are frequently handled topics, especially when it comes to online services, for example.

Marie Tempesta Policy advisor, EUROCITIES

EUROCITIES, the network of all major cities in Europe works on ICT and social innovation in particular through its working group smart social inclusion. As the policy advisor in charge of this working group, Marie Tempesta gives support to the members in their work on social innovation and ICT. By way of example, the working group develops innovative service design, in particular through the use of ICT, to ensure better access to public services through digitalization and social innovation in public services work through ICT. The work of Eurocities on ICT-enabled social innovation has always one objective, to foster social inclusion and citizens participation in cities.

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Jordi Tolra i Mabilon City of Barcelona

Mr. Tolra is the Director of Barcelona’s Social Inclusion Plan 2012-2015. He is the representative to Eurocities Social Affairs Forum, and currently supporting the Vice Chair. Mr. Tolra is also a member of the Eurocities SIP Task Force, Active Aging and Cities for Active Inclusion working groups. As a policy advisor he is a part of the Vincles BCN Project team, using collaborative care networks and digital technologies to tackle isolation and loneliness of the elder people. Winner of the Bloomberg Mayor’s Challenge Grand Prize 2014.

His past professional experience was linked, among others, with management of social needs and services in the campus of UAB in Barcelona, projects to support war refugees in the Balkan area, promotion of voluntary work, services for people with handicap or special needs and international cooperation and solidarity.

Pier Luigi Verbo Partner at KPMG Advisory

Pier Luigi Verbo is a Partner at KPMG Advisory with more than 20 years of experience. He is a graduate of La Sapienza University with a degree in Business and Economics. He has worked in the Management and Consulting field in both Public and Private companies and he is currently the national responsible for the firm for welfare and healthcare sector. He is mainly focused in high transforming processes within Public Administrations at a National, Regional and Local level, with the following areas of competences: organization management, governance systems, management control systems, accounting, innovative financial models, change management, program management. Pier Luigi is the country leader for KPMG Italy’s Human and Social Services, Center of Excellence and promotes within this global network research activities on public reforms and innovation in social and human services. He is also author of technical publications, teaches strategic management issues at universities and he is member of several technical boards.

Marco Virginillo Senior Manager, KPMG Advisory

Marco Virginillo is Senior Manager at KPMG Advisory. He is a graduate in Economics and Commerce with a PhD in Business Administration and has a Masters in Management of Public Administrations. With 14 years of experience, he is responsible for providing consulting assistance to Public Administrations in planning, risk management, monitoring and administrative control, and in research and innovation field. Marco Virginillo is mainly focused on the design and development of initiatives related to the innovation of social and human services provided by public administrations. He has both national and international levels of experience in project management, capacity building, and skills development in the public welfare and social services field. He is the author of publications, has presented in seminars and conferences, and teaches control and accounting issues in Public Administrations at universities.

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Karen Wilson Senior Fellow, Bruegel think-tank

Karen Wilson is a Visiting Fellow at Bruegel since September 2012 and a Senior Fellow since November 2013. She has worked in the Structural Policy Division of the Science, Technology and Industry Directorate at the OECD since 2009 and served as a Senior Fellow at the Kauffman Foundation from 2008-2012. She is an Associate Fellow at the Said Business School at Oxford University and a Visiting Lecturer at the Stockholm School of Economics in Riga. Karen is the founder of GV Partners, a research and consulting firm she created in 2004. Prior to that, she worked with a leading international venture capital firm and she was part of the senior management team at the World Economic Forum. Before that she served as the Executive Director of the Global Initiative at Harvard Business School. She received, with honors, a Bachelors of Science in Mathematics and Management from Carnegie Mellon University and an MBA from Harvard Business School and she is the author of a number of publications on entrepreneurship and finance.

Anthony Zacharzewski Chief Executive of the Democratic Society

Anthony Zacharzewski is a public policy expert and founder of a social enterprise working on democracy, social change and public participation. He has a broad background in strategy and governance at local and national levels. He is a former senior Civil Servant with wide expertise in the heart of Government.

Workshop Participants – European Commision

Funda Celikel-Esser Policy Analyst, European Commission's JRC

Funda Celikel Esser is a policy analyst at the Joint Research Centre of the European Commission. Prior to joining the Commission, she held research posts at the European Foundation for the Improvement of Living and Working Conditions in Dublin, Jean Monnet Centre of Excellence and Capgemini Consulting in Berlin and Center for European Policy Studies (CEPS) in Brussels. Funda co-authored several science and policy papers and articles on innovation efficiency, link between innovation performance and governance, European innovation policies, born global entreprises, flexicurity measures, public sector restructuring and its effects on the workforce and labour markets and presented her work at high level academic conferences such as 2014 World Entrepreneurship Conference and 2014 Industrial Relations in Europe Conference.

Xavier Le Mounier Policy Officer, European Commission, DG GROW

Xavier has worked for the Directorate General for Enterprise and Industry (now GROW) at the European Commission since January 2012. He is in charge of policy measures and pilot actions to stimulate social innovation in Europe. More particularly he supervises the Social Innovation Europe platform and the European Social Innovation Competition, as well the EU Network for workplace innovation. Before Xavier worked 10 years in the field of international cooperation. Xavier has a background in political science and holds a masters in development economics.

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Fabrizio Sestini Senior Expert (Advisor ) in Digital Social Innovation, European Commission

Fabrizio Sestini is currently leading the DG CONNECT initiative on Collective Awareness Platforms for Sustainability and Social Innovation (CAPS), which aims at stimulating bottom-up innovative ideas exploiting network effects (in networks of people, knowledge and sensors) to include citizens, grassroots organisations and civil society in participatory social innovation processes. The goal is to create open collaborative platforms which, beyond commercial hype, can lead to a more open, inclusive and participatory society. In his career with the European Commission he enjoyed launching and managing several research initiatives related to different aspects of Internet research, policies and developments, including SAC (Situated and Autonomic Communications), FIRE (Future Internet Research and Experimentation) and, more recently, Internet Science, which promotes a multidisciplinary understanding of the interrelations between technological developments and socio-economic-environmental impacts of the Internet.

Helena Ruiz Fabra Assistant Policy Officer at European Commission, Joint Research Centre

Emanuele Cuccillato Policy Analyst - Foresight and Behavioural Insights Unit at European Commission, Joint Research Centre

Gabriella Kovacs Assistant Policy Officer, European Commission I work for the European Commission in the field of the modernisation of social systems, the social inclusion of vulnerable groups and the coordination in the European economic governance (European Semester) I started in the Cabinet for Employment, Social Affairs and Inclusion where I dealt with Roma integration. I am proud of my contribution to an innovative proposal on Social Investment Package. Here, I gained a horizontal view on how to steer public discourse and transform political decisions into actions.

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Leonardo Quattrucci Assistant Policy Officer, European Commission, European Political Strategy Centre

Leonardo Quattrucci is a member of the Social Affairs team at the European Political Strategy Centre, European Commission. Previously, he was at DG CONNECT, European Commission, working on public sector innovation, open government and Horizon 2020. He holds BA in International Affairs from John Cabot University and a Master of Public Policy from the University of Oxford.

Tilde Ussing Trainee, Directorate- General for Employment, Social Affairs and Inclusion

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