expert advice on the pros and cons developing byod policy
DESCRIPTION
As BYOD becomes more acceptable in the workplace, the concerns of information technology (it) leaders continue to grow. We interviewed 22 mobility and BYOD experts to provide some pros and cons around implementing and developing an enterprise mobility BYOD strategy. Here is what they had to say.TRANSCRIPT
AS BYOD BECOMES MORE ACCEPTABLE
IN THE WORKPLACE, THE CONCERNS
OF INFORMATION TECHNOLOGY (IT)
LEADERS CONTINUE TO GROW.
WE INTERVIEWED 22 MOBILITY AND
BYOD EXPERTS TO PROVIDE SOME PROS
AND CONS AROUND IMPLEMENTING
AND DEVELOPING AN ENTERPRISE
MOBILITY BYOD STRATEGY.
HERE IS WHAT THEY HAD TO SAY
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ALLAN BENNETTO FOUNDER, JMANGO
BYOD has only recently been embraced by many IT departments of large firms. While many people focus on BYOD in the mobile space, it should be pointed out that BYOD also includes larger pieces of technology such as laptops.
While most businesses would see BYOD’s main advantage to be the cost savings (employees will be bringing their own equipment), there are other gains to be made in terms of productivity and overall happier employees…
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For any organization, a core focal point is to reduce operational expenses and increase productivity. The advent of smart phones has opened doors for these organizations to save cost and increase productivity among their work forces, which is why BYOD is creating huge waves. To make BYOD successful we need to understand the pros and cons involved…
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ANANTH VAIDYANATHAN MARKETING MANAGER, MANAGEENGINE
ANDERS LOFGREN VP OF PRODUCT MANAGEMENT, ACRONIS
It means that employees are able to do work at any time, on any device of their choice, thus improving productivity. But, 60 percent of companies don’t have a personal device policy in place for employees - causing a huge security threat.
A stringent BYOD policy is essential for any enterprise looking to enable workers to use their personal devices. With this policy, enterprises need to provide their workers with apps and other tools to protect both themselves and the corporation as a whole, all the while keeping in line with security and compliance standards and regulations. Otherwise, BYOD can endanger the company and their clients by leaving them open to information leakage and security breaches…
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We find that once a user brings their own device, they will also bring their own applications, and this welcomes security concerns for the IT department. This is also becoming an issue with CIO’s where their job is to manage workflows and information. With employees taking the initiative to bring their own applications and devices, there is a high level of uncertainty…
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ANDREW DIXON SENIOR VP, IGLOO SOFTWARE
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ANURAG LAL CHIEF EXECUTIVE OFFICER, INFINITE CONVERGENCE SOLUTIONS
Companies have been slow to roll out BYOD – and even mobile strategies – because they did not realize the power of smartphones and tablets quickly enough. As a result, instead of being proactive, enterprises are reacting. Companies thought they could stay away from developing a mobile strategy, but they are quickly realizing that is not the case. In terms of BYOD in the enterprise, the pros and the cons boil down to control…
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BYOD will continue to be a positive trend for Enterprise over the long-term because it is fundamentally about making products that people *want* to use and the desires of employees instead of making products that only meets the needs of IT. Even though it may not have started as officially condoned, BYOD products are catching up with the needs of IT departments, and the products we all use to get work done will be simpler and better for it…
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BRET TAYLOR CEO AND CO-FOUNDER, QUIP
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CHRISTOPHER BURGESS CEO & PRESIDENT, PREVENDRA INC.
PROS Employee is using a device they are most comfortable using – ROI: productivity & morale – Operational Expenses (opex) – employee purchased the device – ROI: Reduced or maintained opex
CONS Company data on Employee device – Who owns the data? Employee using unassociated third party which contains malware. Who pays for the security software for the device?
Overly restrictive policies have been found (by the courts) to be risk to the company
Costs of implementing a BYOD are variable – restricting operating systems or device types can help control opex
Size does matter – new roles may have to be created within IT to support the security of the devices; the creation of responsive design applications which render similar on laptop as they do on a smartphone, etc.
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THE PROS OF BYOD FOR THE ENTERPRISE:1. Employee satisfaction and productivity.
Employees want to use the device they’ve already selected and are comfortable and productive with in their personal lives. Imposing a new set of tools and learning upon them will result in lower levels of both satisfaction and output. People like to work at a place that respects their choices and abilities to make informed decisions.
2. Reduce costs on hardware. Companies can stop buying a smartphone, iPad, and laptop computer for every employee if that employee already has a perfectly good one that they can use, want to use, and – most likely – will use regardless of official policy...
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JEFF RUBIN VP OF PRODUCT STRATEGY, BEACHHEAD SOLUTIONS
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The BYOD policy trend is the result of a new, younger workforce that carries laptops, iPhones, iPads and other technology devices. It is essential that companies have a BYOD policy these days.
A clear strategy is migrating to virtual desktop infrastructure (VDI) or cloud-based desktop-as-a-service (DaaS). With VDI or DaaS, an employee’s laptop, phone or whatever device they have does not actually have any data on it locally. Employees can access their desktops on their device, but the data never touches the device. Their device accesses data and the systems that process the data in a cloud infrastructure behind a corporate firewall…
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JIM GARRITY VP OF ENTERPRISE SOLUTIONS, XTIUM
Protecting corporate information has always been a challenge, and it’s only grown more complex with the trend towards BYOD, mobile apps and cloud services. The trick is to leverage the efficiencies that these things bring without compromising your security posture. As such, organizations should focus on implementing proactive network security and training their workforce accordingly – create awareness around security and the cyberthreats that are out there. BYOD is driven by employees, so you need to be able to rely on your people to become the first line of defense.
JIM RIVAS HEAD OF GLOBAL CORPORATE COMMUNICATIONS,
CHECK POINT SOFTWARE TECHNOLOGIES
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JONATHAN FREEMAN PRESIDENT AND CEO, MYCROFT INC
It reminds me a lot of the PC explosion we saw about 20 years ago. It’s the only other time when there has been a complete generational disruption and a transformation of this magnitude to the entire IT landscape. Smartphones, tablets and laptops allow employees to gain instant access to their company networks whether they are at work, home or on the road. The risks and rewards this creates for the cloud and security world are unlike anything we’ve seen before…
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Managing BYOD is good for business, but not if you neglect the network.
BYOD is a double-edged sword. On one side, productivity is increased as users are able to perform their work on smart devices, anywhere, anytime. On the other side, telecom costs, support costs and security risks are all likely to increase as well…
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JONATHAN HORVATH DIRECTOR OF PRODUCT MANAGEMENT, SMITH MICRO
SOFTWARE
KEN SHAW CEO AND FOUNDER, INFRASCALE
BYOD promises to provide today’s workforce with increased mobility, greater employee satisfaction and the ultimate reward – the ability to be more productive.
However, the challenge for companies comes down to IT security and management, says Mr. Shaw. From the perspective of the company, they are trying to protect valuable data that can be a business advantage, or be subject to privacy, patent or intellectual property rules. Loss of company or customer data due to lost or stolen devices or laptops can have devastating consequences. And yet, managing today’s diverse and prolific use of devices can bring IT teams to their knees by maxing out resources…
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DO’S Create a BYOD policy that is tailored to the unique needs of the business role. In other words, there’s no such thing as a one size fits all BYOD policy.
FOR EXAMPLE Make sure that financial reimbursements match the employee’s actual business use. Under reimbursing an employee for their business use, is just as bad (if not worse) than over reimbursing them. Inaccurate reimbursements for business expenses can lead to class action lawsuits.
Make sure that policies describe the kind of equipment the employee must use. For example, if employees are walking around with old feature phones (i.e., the old clam shell style phones) then your company won’t be able to leverage the latest mobile app technologies. This will put your company at a competitive disadvantage…
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MATT DEWOLF DIRECTOR OF NEW PRODUCT DEVELOPMENT, RUNZHEIMER
INTERNATIONAL
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MATT SANTILL CHIEF INFORMATION SECURITY OFFICER, BROWARD COLLEGE
We are in an era where mobile devices will be used for personal and business whether the enterprise allows it or not. Most organizations have already adopted the use of email on their smart devices. And smart devices owned by the enterprise have been used to communicate personally for years. We will slowly start to transition to a BYOD enterprise throughout most organizations. There will be very little boundary between work, personal, and social platforms. When we give employees the ability to work from any device, anytime, and anywhere it increases productivity levels substantially. There are some risks however to this new phenomenon. I will provide a short list of the risks below and the common ways to mitigate this risk…
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PROS OF BYOD1. Happier employees because they
can choose their own handsets/plans2. Less technical management3. Less expense because you’re not
responsible for lost, stolen or broken devices
CONS OF BYODThe biggest challenge to BYOD/BYOA isn’t the device, it’s the unplanned HR issues/liability/security issues…
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MICHAEL BREMMER CEO, TELECOMQUOTES.COM
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PAUL B. HILL SENIOR CONSULTANT, SYSTEMSEXPERTS
SOME OF THE PROS OF A BYOD POLICY FOR THE ENTERPRISE INCLUDE:
Perceived cost savings resulting by shifting the acquisition cost of smartphones and tablets to employees
An attempt to foster employee morale by granting employees the ability to adopt new platforms of their own choosing
Eliminating a potential tax reporting burden if the IRS decides that company provided smartphones and tablets are taxable benefits
CONS Some of the cons facing companies when they adopt a BYOD policy include…
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There used to be countless reasons to avoid letting employees use their own devices. Now there are more reasons to encourage it.
The productivity advantages of mobile enterprise access extend from individual employees (who can get things done on the spot without waiting until they’re back at their desks or in front of a laptop with a wireless modem connection) to the business as a whole, since decisions happen faster, delays are eliminated, revenue- generating activities can bring in more money more quickly, and cost-savings actions (like correcting an operational problem) can prevent losses.
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PETER ALTSCHULER CHIEF MARKETING AND CREATIVE STRATEGIST, WORDSWORTH
& COMPANY
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PHIL HARTSTEIN PRESIDENT, FINJAN HOLDINGS, INC.
PROSBYOD can be managed and even mitigated with the right corporate policies in place-Corporate policies can be defined to filter network usage based upon individual user access privileges, device type, applications by risk profile, and even implement sandbox areas in which BYOD users can store and manipulate data while minimizing risks. Effective policy implementation and management won’t stop mobile malware entirely, but a BYOD policy lets a company quarantine areas that could be infected and protect malware injection from spreading to the rest of the company’s sensitive data storage…
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Namely security. As such, it’s important that businesses weigh the two before diving into BYOD headfirst. Though the pros and cons can vary depending on the method of adoption and implementations, there are some general pros and cons to be aware of.
PROS Productivity & Efficiency In using one’s own device, an employee is going to be more knowledgeable and comfortable. Why? Because they know the device. Employees don’t have to spend time adjusting to a new operating system or display. Instead, they operate in the comfort of their own device. As a result, employees are bound to be more efficient and more productive. They know how to use their own device, which can cut down the time it takes to complete a task…
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REUBEN YONATAN FOUNDER AND CLOUD COMMUNICATIONS ANALYST,
GETVOIP.COM
www.clicksoftware.com
RICK BRADDY FOUNDER AND MANAGING PARTNER, SOFTNAS
PROS Makes people happier and more productive, when used properly for business purposes
Companies can avoid costs associated with providing these devices to employees
Employees get to choose the device they prefer
CONS BYOD are “unmanaged” devices, which increases risks associated with security, virus infections, improper use for non-business purposes on company network and premises
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ADVANTAGES: Extended Work Hours Faster Responses Happier Workers Saves Money
CONCERNS: Security Management Controlling Acceptable Use of the Device
Keeping Company Data Private
SCOTT MOFFITT VCIO & DIRECTOR OF BUSINESS DEVELOPMENT, NCC DATA
www.clicksoftware.com
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