executive director’s performance report...

ExecutiveDirector’sAnnualPerformanceReport

July12,2016

#1 ExecutiveDirector’sSummary#2 PoliciesImplemented#3 TechniquesandMethodsEmployedtoAssistService

Providers#4 ProjectDevelopment#5 FiscalManagementandAccountability#6 One‐StopCareerCenter#7 WorkforceInnovationandOpportunityAct(WIOA)#8 RuralOne‐StopSystemDeliveryandHiringEvents

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Executive Director’s Annual Performance Report

July 12, 2016

# 1 Executive Director’s Summary

# A Executive Director’s Summary # B Governor’s Designation as Local Workforce Development

Area # C Secretary Hillary Clinton’s Youthbuild Visit # D 2015 Business Excellence Award – Pacesetter

Las Vegas Metro Chamber of Commerce

# E Las Vegas Metropolitan Police Department (LVMPD) – Official Community Partner # F Executive Leadership Presentations and Appointments # 1 Two-Generation Strategies Presentation to

National Governor’s Association Two-Generation State Policy Forum

# 2 CCSD School-Community Partnership Program # 3 Quality Job Growth and Business Expansion Financing Round Table

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July 12, 2016


# A Executive Director’s Summary

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1

Executive Director’s Annual Performance Report Presentation July 12, 2016

As outlined in my contract with the Chief Local Elected Official

Consortium, among many responsibilities, for the purpose of

performance evaluation, I am specifically accountable for the following:

Policy implementation and daily operations

Techniques and methods to assist contracted service providers

Project development, e.g., secure and deploy new grants that

enhance WIA service delivery

Fiscal management, i.e., develop and establish a financial system

that meet or exceed federal, state and local requirements

My report handout outlines the overall state and health of Workforce

Connections and the Southern Nevada Workforce Development Area

Tab 2 – Policy Implemented

Strong and effective policies remain in place—with the ongoing

transition to the Workforce Innovation and Opportunity Act

(WIOA), new, revised policies continued to be developed ahead of

schedule

Our policies are developed to allow flexibility for Workforce

Connections, assigned staff and partners have the ability to deliver

quality employment and training services with effective and creative

oversight

The organizational structure changes simultaneously with WIOA

testing the agency’s line of succession plan to ensure continuity of

services and functional operations

Both fiscal and programmatic policies were revised to keep pace

with the implementation of WIOA timelines

In addition to new and revised policies, programmatic monitoring

tools have been developed to aid in oversight monitoring of the

area’s Comprehensive One-Stop Career Center and Southern

Nevada’s One-Stop Delivery System

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2

Tab 3 - Techniques and Methods Employed to Assist Service Providers

Training delivered by national-level subject matter experts were

secured to train both Workforce Connections’ staff as well as

contracted service providers in the areas of financial and

programmatic management and delivery of services

In an effort to build capacity in Southern Nevada’s workforce

delivery system, Request for Proposals (RFP) 101 training was

provided to partnered service providers as well as potential service

providers throughout the workforce development community

All performance measures were met or exceeded

Tab 4 - Project Development Secured YouthBuild grant amounting to $1.1 million

Received YouthBuild USA AmeriCorps grant award of $42,328

In partnership with Nevada’s System of Higher Education, the

Future of Nurses Program is well supported with $129,285 grant

award

Partnership with America Association of Retired People (AARP) –

allocated $50,000 supporting Back to Work 50+ job seekers

Launched Pre-Apprenticeship Build Nevada Program

Launched Woofound Assessment Tool allowing job and career

seekers quick, easy skills assessments

After two consecutive disappointing years, we finally launched

apprenticeship preparation training to offer individuals opportunity

for entry into skilled trades

Tab 5 - Fiscal Management Resolved Nevada’s Department of Employment, Training and

Rehabilitation’s (DETR) monitoring finding associated with

questioned costs

Expenditures lines were maintained within budget limitation as

approved by the Local Elected Officials

Program Year 2015 Board operating expenditures held within .7%

compared to previous year

Recovered an additional $240,449 from modified formula allocation

oversight

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3

Fiscal and financial management have been exceptional with zero

findings—unqualified audit in both programmatic and financial

accounting areas—the best ever audit report this agency has ever had

Tab 6 - One-Stop Career Center Operation

Procured first-year One-Stop Career Center Operator

Increased formal compact agreements with local businesses to make

Workforce Connections’ One-Stop Career Center their first choice

for job seekers hiring

Through Workforce Connections’ Business Engagement

Department, employers participated in hiring events with

expanded media coverage supported by: 6 – TV stations; 2 radio stations; and 7 newspapers within the workforce development

area

Total media value equated to $176,464.95 Other media coverage such as: Online Facebook, Twitter, and all

online news media

Workforce Connections’ second Mobile One-Stop Career Center

retrofitted and launched

Tab 7 - Workforce Innovation and Opportunity Act (WIOA) Received initial designation of Southern Nevada Workforce

Development Area

Local board members appointed in all required categories

Established Subject Matter Expert Panels

New board members training, i.e., ethics and Nevada Open Meeting

Law

Developed local strategic plan in accordance with WIOA and state

guidance

Established Geographical Area One-Stop Affiliated Sites

Tab 8 – Rural Areas Service and One-Stop Delivery System

Solid workforce development agencies’ partnerships throughout

rural counties with resource sharing and with supported training

Job Readiness Workshops and Employment Expos/Hiring Events

conducted/sponsored throughout program year

Recurring funding awards in support of ongoing employment and

training services

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4

Desired Goals/Objectives Not Achieved

Improve youth performance measures not withstanding those

established by the U.S. Department of Labor

Clients prompt access to employment and training services—still

working to get better and better with services delivered within 5 days

of enrollment

Establish One-Stop Career Center Affiliate Sites in the following

locations: Boulder City, Henderson, Pahrump, and Mesquite (2016)

Future Desired Goals/Objectives

Improve Committees, Board and Local Elected Officials agendas

flow and action resolution process

Expand One-Stop Delivery System with additional One-Stop Career

Centers throughout Workforce Development Area—by 2020

Established two-generation strategy in partnership local partnering

agencies

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July 12, 2016


# B Governor’s Designation as Local Workforce Development Area

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# C Secretary Hillary Clinton’s Youthbuild Visit

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PRESIDENTIAL CANDIDATES TALK WITH

YOUTHBUILD STUDENTS

Friday, February 26, 2016

Several Presidential candidates recently visited YouthBuild programs and

took time to talk to the students. On a recent Friday afternoon, Hillary Clinton

visited the Las Vegas YouthBuild program and spoke with about 15 current

students. This visit followed the release a few days earlier of her proposal to

address the issues facing low-income communities, which included a

commitment to "scale up proven solutions like the Department of Labor’s YouthBuild program to engage these young individuals in

education, training, and community service opportunities; help break the cycle

of poverty and reduce recidivism; and put them on a path towards productive

employment."

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https://www.youthbuild.org/department-labor-youthbuild

https://www.youthbuild.org/department-labor-youthbuild

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Executive Director’s

Annual Performance Report

July 12, 2016


# D 2015 Business Excellence Award – Pacesetter

Las Vegas Metro Chamber of Commerce

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PACESETTERS Leadership, Foresight, Guidance, Originality, Empowerment

Americana Safety - A veteran-owned business, Americana Safety began as a one-man safety consulting firm. Since its inception, it has grown to more than 26 associates, with office locations in 15 states and London. Under a distinctive consulting model, the company has brought together health, safety and engineering professionals from different specialty areas to give clients a wealth of resources to protect the welfare of their business and employees. Americana Safety also has a software division that was specifically developed to provide public and private clients with required safety plans, programs and employee training courses to ensure regulatory compliance. Its programs and consultations have resulted in their clients reducing workers’ compensation costs and liabilities, as well as protecting employees and their business investment and ensuring compliance and a safer workplace culture. For more information, visit americanasafety.com or call 702.837.8540.

Applied Analysis - Applied Analysis has worked on some of the most high-profile research and analysis projects in the region, including those affecting growth, taxes, water, energy, health care and economic development. The company recently launched MyResearcher.com, a web-based data tracking and reporting application that provides users with access to more than 1.8 million economic, fiscal, social and environmental indicators. The platform now powers the City of Las Vegas and Governor’s Office of Economic Development data portals. Applied Analysis recently entered into a memorandum of understanding with UNLV to use MyResearcher as the foundational technology for the new Community Applied Research Data and Analysis lab. Powered by an eclectic group of researchers, econometricians, writers and designers, the team reflects the diversity of the community and locally-grown talent, including its two principals, Brian Gordon and Jeremy Aguero. For more information, visit appliedanalysis.com or call 702.967.3333.

Café Rio Mexican Grill - Café Rio Mexican Grill is a fixture in the fresh, fast casual food movement. In each of their several locations in the Las Vegas Valley, there are no freezers and no microwaves. Avocados are hand scooped and more than 1,000 limes are hand squeezed every day. Tortillas are prepared fresh as guests enter and signature sauces are made in house by employees. Nothing is premade. Since arriving in Las Vegas, Café Rio has expanded to nine locations throughout the Valley, and gives back to the community through the No Kid Hungry initiative and in different projects throughout Southern Nevada. For more information, visit caferio.com.

Skyworks Aerial Systems - Taking the grand prize at the 2014 Southern Nevada Business Plan Competition, Skyworks Aerial Systems has been building momentum with products and technology that solve real-world problems through the use of unmanned aerial systems in educational, research and commercial applications. The company has tackled issues from detecting hazardous materials to creating new theatrical elements for entertainment shows. In addition, its “Become a Dronesmith” initiative embraces the use of project-based learning to foster local STEAM (science, technology, engineering, art and mathematics) education. Over the course of the past year, the team has visited nearly 20 schools and volunteered more than 300 hours of hands-on, skill-building lectures and workshops providing quality community service to local STEAM programs. For more information, visit skyworksas.com or call 844.SKYWORKS

Workforce Connections - Workforce Connections helps job seekers receive industry-relevant training and provides assistance for disadvantaged youth to reengage in their education and prepare for post-secondary activity. Some of its most recent initiatives include the One-Stop Career Center, which served 10,000 customers in its first year of operation and implemented green building features, and the Mobile One-Stop, which repurposed a 15-passenger bus by replacing seats with office spaces equipped with laptops, printers and WiFi to increase access to job seeking materials and training. Workforce Connections also introduced the Green Mobile, a repurposed airport commissary truck that focused on interactive STEM (science, technology, engineering and math) activities for students. Several green initiatives, including paperless records and clean energy workshops, are also part of its programming. For more information, visit nvworkforceconnections.org or call 702.638.8750.

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# E Las Vegas Metropolitan Police Department (LVMPD) – Official Community Partner

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Las Vegas Metropolitan Police

Community Event

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July 12, 2016


# F Executive Leadership Presentations and Appointments # 1 Two-Generation Strategies Presentation to

National Governor’s Association Two-Generation State Policy Forum

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gram

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are

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ers:

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ra M

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, Pol

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lyst

, NG

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ente

r for

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anna

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ter f

or L

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irect

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ervi

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ocus

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Lead

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eman

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ior P

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naly

st, N

GA

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genc

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App

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n H

uman

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s Th

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ill f

ocus

on

oppo

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tiple

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fam

ilies

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nelis

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ive

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rate

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and

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stic

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cuss

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Lead

ers:

�

Ale

xand

ra C

awth

orne

, Se

nior

Pol

icy

Ana

lyst

, N

GA

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ter

for

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t Pr

actic

es

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nn S

ilver

berg

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iam

son,

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cutiv

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irect

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tah

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artm

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uman

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vice

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upon

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irect

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men

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ate

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elaw

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us C

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ont C

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eles

snes

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irect

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mon

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uman

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vice

s

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pm—

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pm

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are

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ctio

ns w

ith te

am m

embe

rs o

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rd i

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ork

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ticip

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will

hav

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re e

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WR

AP

UP

30 of 222


July 12, 2016


# F Executive Leadership Presentations and Appointments

# 2 CCSD School-Community Partnership Program

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32 of 222

33 of 222

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July 12, 2016


# F Executive Leadership Presentations and Appointments # 3 Quality Job Growth and Business Expansion Financing Round Table

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July 12, 2016

# 2 Policies Implemented

# A Organization Structure Changes # B Succession Plan for Agency’s Continuity # C New and Revised Policies in the area of Financial

Oversight and Programmatic Service Delivery

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July 12, 2016


# A Organization Structure Changes

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PROGRAM DESIGN & DELIVERY OVERSIGHT INTERNAL SUPPORT & ADMINISTRATION

__

Dotted line represents reporting structure when performing secondary job functions like strategic initiatives, business engagement, etc.

Rectangles with double lines are non-staff consultants available to all

staff for Human Resources, Fiscal, Policy needs, etc.

Updated June 11, 2016

MaryAnn Avendano

Sr. Financial Analyst II

Melodye Stok Accounting Technician

Carol Turner

Fiscal Consultant

Jeannie Kuennen Sr. Prog. Mgr. ADW/Youth

Debra Collins

Program Manager

Stacey Bostwick

Program Manager

Norma Fernandez One Stop System Liaison

Jeff Marsh Data Quality Administrator

Tom Dang

Lead IT Sys. Analyst

Lauren Coleman

Tech. Support Analyst

Vacant

Tech. Support Analyst

Vicky Lara Accounting Support Clerk I

Faith Cannella

Sr. Financial Analyst II

Name

Position

Jan Pieri

H.R. Consultant

Chris Shaw

IT Systems Supervisor

Jeramey Pickett

Program Specialist II

Alex Cisneros Facilities Maintenance Tech.

Personnel working on

Strategic Initiatives

Ex-Officio Sector Council

Members

Personnel working on

Business Engagement

Celia Rouse

Project Administrator II Wilson Ramos

Program Specialist I

Tawuana Carroll

Program Specialist I

Scott Bartels Construction Trainer

Shawna Rice

Business Specialist II

Name

Position

LeRoy Bilal

Business Specialist II

Shawonda Nance

Program Manager

Suzanne Potter Board Administrator

Emilio Pias Sr. Analyst, Quality Assurance

Carol Polke

Program Specialist II

Dianne Tracy Administrative Assistant III

Jennifer Padilla

Program Manager

Vacant

Program ManagerBrett Miller

Manager, Strat.Planning & Analysis

Jim Valade

Financial Analyst II

Byron Goynes

Business Specialist IIKelly Ford

Administrative Manager

Ardell Galbreth

Executive Director

Kenadie Richardson Director, Business Engagement

& Communications

Ricardo Villalobos

Director, Workforce

Development Programs

Jaime Cruz

Chief Strategy Officer Jim Kostecki

Chief Financial Officer

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July 12, 2016


# B Succession Plan for Agency’s Continuity

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July12,2016

#2 PoliciesImplemented

#C NewandRevisedPoliciesintheAreaofFinancialOversightandProgrammaticServiceDelivery

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Workforce Connections – Quality Assurance – Policy Revisions/Updates

August 2015

Admin-010-07 Procurement – Acquisition August 2015 Yes: Update/Change tracking paperwork

Quality Assurance Workforce Connections Executive Director

Revisions/Updates: Inclusion of requisite “Written Prior Approval” Page-8 Item III (D)

Sept 2015 Admin-010-05 Award & Recognition Program Sept 2015 Yes: Update/Change tracking paperwork


Revisions/Updates: Addition of new award category: Staff member – Longevity recognition.

Oct - 2015 ADW-030-01 Eligibility for WIA Title I services Nov - 2015 Yes: Update/Change tracking paperwork


Revisions/Updates: Revised and implemented livable wage rate.

Nov – 2015 Admin-010-05 Award and Recognition Program Nov – 2015 Yes: Update/Change tracking paperwork


Revisions/Updates: Addition of five (5) new categories: Workforce Development Champion Award, Workforce Development Innovation Award, Workforce Development Distinguished Service Award, Employer of the Year Award, Workforce Development One-Stop Affiliate Site Award.

Apr – 2016 Admin-010-01 WIOA Administrative Standards 04-25-16 Yes: Update/Change tracking paperwork


Revisions/Updates: This policy includes and implements the provisions that affect programs, services or activities carried out under Title I of WIOA and its associated regulations.

Date Number Policy Effective Date Support Paperwork Review/Updates by Authorization

Apr-2016 Admin-010-02 Sanctions and Resolutions for non-compliance

04-25-16 Yes: Update/Change tracking paperwork


Revisions/Updates: Revised policy in its entirety; Revision of compliance requirements; and Inclusion of new provisions and citations consistent with the new law. WIOA – 2 CFR Part 200

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Apr-2016 Admin-010-03 Compliance Assurance Reviews 04-25-16 Yes: Update/Change tracking paperwork


Revisions/Updates: This policy includes and implements the provisions that affect programs, services or activities carried out under Title I of WIOA and its associated regulations. The changes consist of: Revised policy in its entirety/inclusion of “Appeals” procedure (new); Revision of compliance requirements; and Inclusion of new provisions and citations consistent with the new law.

Apr-2016 Admin-010-04 Record Retention 04-25-16 Yes: Update/Change tracking paperwork


Revisions/Updates: The revisions/updates consist of: Revised policy in its entirety; Revision of compliance requirements; and Inclusion of new provisions and citations consistent with the new law.

Apr-2016 Admin-010-05 System Award recognition 04-25-16 Yes: Update/Change tracking paperwork


Revisions/Updates: The revisions/updates consist of: Revised policy in its entirety (formatting); Revision of compliance requirements; and Inclusion of new background to reflect alignment with Local Workforce Development Board (LWDB) “Four-Year Local Plan

Apri-2016 Admin-010-07 Contract Closeout 04-25-16 Yes: Update/Change tracking paperwork


Revisions/Updates: This policy includes and implements the provisions that affect programs, services or activities carried out under Title I of WIOA and its associated regulations.

Apr-2016 Admin-010-08 Procurement Protest Standards 04-25-16 Yes: Update/Change tracking paperwork


Revisions/Updates: This policy provide guidance and set forth guidelines and procedures that govern the treatment, handling and resolution of protests in connection with WC procurement actions.


Apr-2016 Admin-010-09 Audit Process 04-25-16 Yes: Update/Change tracking paperwork


Revisions/Updates: Provide guidance and set forth the standards with respect to audit requirements, audit resolution, and debt collection.

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May-2016 GEN-010-01 EO & Grievance Process 05-04-16 Yes: Update/Change tracking paperwork


Revisions/Updates: Includes and implement the provisions that affect programs, services or activities carried out under Title I of WIOA and its associated regulations.

May-2016 GEN-010-02 Incident Reporting 05-04-16 Yes: Update/Change tracking paperwork



May-2016 GEN-010-03 Credential Certificate 05-04-16 Yes: Update/Change tracking paperwork



May-2016 GEN-010-04 Change of Service Provider 05-04-16 Yes: Update/Change tracking paperwork



May-206 GEN-010-05 Relocation Assistance 05-04-16 Yes: Update/Change tracking paperwork




May-2016 GEN-010-06 ETPL 05-04-16 Yes: Update/Change tracking paperwork


Revisions/Updates: Includes and implement the provisions that affect programs, services or activities carried out under Title I of WIOA and its associated regulations. Initial Eligibility, Subsequent Eligibility.

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May-2016 GEN-010-07 Data Recording and Management

05-04-16 Yes: Update/Change tracking paperwork


Revisions/Updates: Includes and implements the provisions that affect programs, services or activities carried out under Title I of WIOA and its associated regulations. Removed from “Services and Activities” category now on General.

May-2016 GEN-010-08 ITAS 05-04-16 Yes: Update/Change tracking paperwork



May-2016 GEN-010-08 ITAs 05-12-16 Yes: Update/Change tracking paperwork


Revisions/Updates: Updated requirements with respect to the provision of ITAs for OSY.

May-2016 Admin-010-06 Procurement – Acquisition 07-01-16 Yes: Update/Change tracking paperwork


Revisions/Updates: Provides guidance with respect to methods for the procurement of goods and services. Implementation of requirements under 2 CFR Part 200.

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July12,2016

#3 TechniquesandMethodsEmployedtoAssistService

Providers

#A SecuredandProvidedStaffandServiceProviders

AdministrativeandFinancialManagementTrainingincludingProcurement

o ResCareRAYSQualityCustomerServiceTraining

(ResCare)o TrueColorsProfessionalDevelopmentTrainingo NationalAssociationofWorkforceBoards(NAWB)

2016ConferenceWashingtonDCo NationalAssoc.ofJobTrainingAssistance(NAJA)

2016ConferenceLasVegaso NatlCouncilofLaRazaWorkforceDevelopment

Forumo MarijuanaandWorkplaceChallenges

#B SecuredandProvidedRFP101TrainingforPotential

andExistingServiceProviders#C MetorExceededAllEstablishedPerformanceMeasures (WIOAFormulaFunds,AARPandYouthbuild)

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50 of 222


July12,2016

#3 TechniquesandMethodsEmployedtoAssistService

Providers

#A SecuredandProvidedStaffandServiceProviders

AdministrativeandFinancialManagementTrainingincludingProcurement

o ResCareRAYSQualityCustomerServiceTraining

(ResCare)o TrueColorsProfessionalDevelopmentTrainingo NationalAssociationofWorkforceBoards(NAWB)

2016ConferenceWashingtonDCo NationalAssoc.ofJobTrainingAssistance(NAJA)

2016ConferenceLasVegaso NatlCouncilofLaRazaWorkforceDevelopment

Forumo MarijuanaandWorkplaceChallenges

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ResCare RAYS Customer Service Training (for WC Staff)

Accomplishing our Mission Through

ResCare’s At Your Service (RAYS) Program

November 2015

Objectives

o What we learned from Disney

How to deliver our Common Purpose when providing services to Job

Seekers, Employers and Funding and Internal Customers

Executive of Common Purpose through Quality Standards

RAYS Certification Process

Training Agenda

o Delivering the RAYS Program

o Setting the Stage: Presentation and Image

o Assisting Customers to Meet Individual Needs

o Service Recovery: When Things Go Wrong

o Graduation

o Overview of RAYS Certification Process

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53 of 222

MARCH 12TH - 15TH // WASHINGTON HILTON

PRESENTED BY:THE NATIONAL ASSOCIATION OF WORKFORCE BOARDS

TECHNOLOGYCOMMUNITYTRANSFORMATION

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// THE FORUM 2016

Welcome to The Forum 2016! On behalf of the NAWB Board and our staff, we’re excited and appreciative that you have made the investment of your time, resources, and energy to join us here in Washington for what has become the premier event for the workforce development industry. The past year has been one of both dynamic change and gradual evolution in the workforce system, as we take steps to implement the Workforce Innovation & Opportunity Act (WIOA). WIOA requires that we redefine the workforce system as a cornerstone of economic prosperity and global competitiveness. This is only accomplished through reexamination of what we know about the role that workforce development plays in our regional economies, our relationships, and our efforts to grow.

The Forum 2016 engages and prepares workforce, education and economic development stakeholders to embrace technology, community, and transformation in addressing the needs of businesses, career seekers, and local economies to build the competitive capacity of their regions. The Forum embraces a vision for workforce development as: an engine for economic prosperity; an investment in our future; a network that powers competitive growth; a relationship between the workplace and the worker; and a commitment to provide the skilled talent businesses need to thrive.

THE FORUM 2016 PROGRAMMING

The Forum 2016 program focuses on the tools and strategies needed to implement WIOA successfully. We start with keynote addresses that help us examine the future at a macro and micro level so that we can better understand the trends that will impact our communities and develop our own visions of how workforce development will need to respond. On Sunday, Industry Briefings and a series of technology workshops address the ways that advances in technology and human capital development are reshaping the world of work. Forum Collaborative Sessions explore the shared responsibilities workforce boards and their partners in education, economic development, business/industry, and communities have to move beyond programmatic emphasis to impact and effect real change in their regions.

On Monday, a panel discussion with policy-makers within the Department of Labor provides guidance and

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executive director’s performance report...

Documents