event guide - apccanada.com€¦ · restaurants and attendees can sign-up onsite at the ......

JUNE 16 - 19, 2019 | TORONTOThe Westin Harbour Castle

ADMINISTRATIVE PROFESSIONALSTOP EDUCATIONAL & TRAINING CONFERENCE

SETTING THE

STANDARD FOR EXCELLENCE

apccanada.com/toronto

EVENT GUIDE

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TABLE OF CONTENTSAdvisory Board Members ..................................................................................... 2Greetings from the Prime Minister .............................................................. 3Greetings from the Premier of Ontario ................................................... 4Greetings from the Mayor of Toronto ......................................................... 5Greetings from the Conference Director ................................................. 6Networking Events .................................................................................................... 7Keynote Speakers ....................................................................................................... 8 - 9Conference at-a-Glance ........................................................................................ 10 - 11Workshop & Symposium Session Descriptions .................................. 12 - 24Sponsors and Exhibitors ....................................................................................... 25 - 29Notes ...................................................................................................................................... 30 - 31

Thank You to the 2019 APC Advisory Board KAZ BEAUMONT-JONES ADMINISTRATIVE ASSISTANT VERIDIAN CONNECTIONS INC.

JOAN BINETTI LEGAL ASSISTANT ELEXICON ENERGY

CYNTHIA FRANCIS EXECUTIVE ASSISTANT OFFICE OF THE VICE PRESIDENT, QUALITY, PERFORMANCE, INFORMATION MANAGEMENT AND CIO UNITY HEALTH NETWORK

ERIKA GIESL, CCAP PRESIDENT, TORONTO CHARTER BRANCH AT ASSOCIATION OF ADMINISTRATIVE PROFESSIONALS

JESSIE GILL EXECUTIVE ADMINISTRATOR TO THE PRESIDENT & CEO METRO TORONTO CONVENTION CENTRE

BRENDA MAIN ADMINISTRATIVE ASSISTANT BAYER CROPSCIENCE INC. REGULATORY SCIENCE

CHARMAINE PAULI EXECUTIVE ASSISTANT TO THE DEAN SCHOOL OF HOSPITALITY AND TOURISM SCHOOL OF HUMAN SERVICES AND COMMUNITY SAFETY SASKATCHEWAN POLYTECHNIC

TERRY ROY EXECUTIVE ASSISTANT TO JAMES WALLACE EXPONENTIAL VENTURES

MINERVA SÁNCHEZ, B.A.SC., ACEA™ SENIOR EXECUTIVE ASSISTANT CMHA WATERLOO WELLINGTON

VIVIENNE SHARPE SENIOR EXECUTIVE ASSISTANT ONTARIO TECH UNIVERSITY

DONNA VENDITTI EXECUTIVE ASSISTANT TO THE PRESIDENT MOUNTAINVIEW HOMES

JANICE VILACA EXECUTIVE ASSISTANT WILFRID LAURIER UNIVERSITY

CAROL M. RAYBURN SENIOR EXECUTIVE ADVISOR TO THE DIRECTOR OF COMMUNITY LIVING CITY OF GRANDE PRAIRIE

BARBARA TODD EXECUTIVE ASSISTANT, ONTARIO REGION SALES, ROGERS FOR BUSINESS ROGERS

KATHERINE VAILLANCOURT NATIONAL DIRECTOR-PRESIDENT ASSOCIATION OF ADMINISTRATIVE PROFESSIONALS

AMY RUDDELL VICE PRESIDENT, BUSINESS UNIT MACGREGOR COMMUNICATIONS APC CANADA

JENN WHITE EVENT MANAGER MACGREGOR COMMUNICATIONS APC CANADA

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JUNE 16 - 19, 2019 | THE WESTIN HARBOUR CASTLE | TORONTO

June 16–19, 2019 Dear Friends: I am pleased to extend my warmest greetings to everyone attending the 20th annual Administrative Professionals Conference of Canada. This event, with the theme “Setting the Platinum Standard for Excellence”, brings together delegates from across Canada and around the world to share their knowledge, perspectives and best practices with their peers. I would like to thank the organizers for putting together a varied and informative program. I am certain that everyone in attendance will benefit from the discussions, presentations, and networking opportunities planned for this year’s edition, and will leave inspired to put what they have learned into practice. Please accept my best wishes for an enjoyable and productive conference in Toronto. Sincerely,

The Rt. Hon. Justin P. J. Trudeau, P.C., M.P. Prime Minister of Canada

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Premier of Ontario - Premier ministre de l’Ontario

June 16 – 19, 2019

A MESSAGE FROM PREMIER DOUG FORD

I’m delighted to extend greetings to everyone taking part in the 20th annual Administrative Professionals Conference of Canada. Welcome to Toronto! I’m pleased that our province is hosting this event. I want to thank the team at Macgregor Communications for organizing this conference, as well as everyone who helped to make it a success. This is a terrific opportunity for delegates to learn new skills and share ideas about advancing innovation and excellence in their profession. And to all those who made the journey to Toronto to attend this event, I hope you enjoy your stay in our province’s capital and have the chance to take in some of the city’s terrific attractions. Have a productive and successful conference!

Doug Ford Premier

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Setting the Platinum Standard for ExcellenceWelcome and warm wishes from APC 2019!

Marking our 20th anniversary, APC Canada is proudly “Setting the Platinum Standard for Excellence” in AA and EA training, networking and overall engagement. Recognized as the

event where corporate Canada sends their Admins to learn, share, and connect, this conference continues to deliver all-inclusive educational opportunities in a wide range of carefully designed and interactive presentations.

APC truly is YOUR event and we dedicate ourselves to providing you with an opportunity to find a definitive career path through relevant training and tools in an inspiring environment.

This event is only possible with incredible support and passion, which is why I would like to thank and recognize the 2019 Advisory Board for providing their insight to the development of this program.

I would also, as always, like to thank all past participants who have provided essential feedback and suggestions. We could not build and evolve the event without your guidance and input.

I hope you enjoy every moment of the event. Our team is always available should you have any questions or require additional information,

Thank you again for attending APC 2019 - here’s to an excellent event!

Amy Ruddell Vice President, Business Unit Macgregor Communications

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APC NETWORKING RECEPTIONMONDAY JUNE 17 4:15PM – 5:30PMMix and mingle with fellow APC attendees, sponsors and speakers at the annual APC Networking Reception. Enjoy a glass of wine and hors d’oeuvres while you catch up with old friends and make some new ones! No charge to attend!

20TH ANNIVERSARY PLATINUM PARTY!MONDAY, JUNE 17,8:00PM – 1:00AMCelebrate APC’s 20th Anniversary in Style!

Graciously sponsored by The Westin Harbour Castle Hotel andCorporate Vibrations, this free event offers attendees a night of fun andfrivolity with a DJ and dancing. Dinner is not provided but there will be snacks and a cash bar available.

DINE AROUND TORONTOTUESDAY, JUNE 18APC has made reservations at the below downtown restaurants and attendees can sign-up onsite at the registration desk for the restaurant of their choice!

Participants are responsible for their own dinner costs.

• Amsterdam Brewhouse on the Lake

• The Keg Esplanade

• The Olde Spaghetti Factory

All locations are within walking distance of the Westin Hotel and offer a unique selection of food & drink. A host will escort each group to the restaurant chosen for ease of navigating Toronto. Meet at 6:30 in thelobby of the Westin Hotel and connect with your dining group!

TAKE ME OUT TO THE BALLGAME! A NIGHT AT THE BLUE JAYSTUESDAY, JUNE 181st pitch is at 7:07pm. See you there!Tickets are to be picked up at theregistration desk on Monday June 17th.

BEHIND THE SCENES TOUR RIPLEY’S AQUARIUM OF CANADATUESDAY, JUNE 18, 6:00PM All pre-ordered ticket holders - meet at 5:15pm in the hotel lobby.

Your Behind The Scenes Tour starts @ 6:00/6:30pm. Please have your ticket with you and meet the educator in the

lobby, in front of the big screen close to the coat check.

Tickets are to be picked up at theregistration desk on Monday June 17th

NETWORKING

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Monday, June 17 | 8:30am to 9:45amJessi talks candidly about navigating a material and pop-culture obsessed world. She opens up about her own experiences working in an industry where quite often how you look is more important than how you think, where your net worth is more relevant than your self worth, and where success is measured by what you have, not what you have to give. Revealing a new side of herself, Jessi will empower you to discover that happiness is not about what you have in your life, but what you choose to do with it.

Monday, June 17 | 3:00pm to 4:15pmSteven Page speaks passionately on a twofold approach to promoting mental health as a society: increasing awareness and decreasing stigma. “We sustain this stigma ourselves,” he says. By not talking about our mental health issues, and thinking them a source of shame, we dissuade people from reaching out and seeking help. “Sadness, grief, those are all things we all deal with,” Page says. “The healthy brain processes it and learns to cope with it and overcome it. Sometimes the sick brain gets stuck in it.” In his compelling talk, Page reminds us that anyone (even our favourite musicians) can suffer from mental illness, and that everyone has a role to play in ending the stigma. An intelligent, honest and witty speaker, Steven also performs during his presentation, treating the audience to songs he has written throughout his career that speak to the topic.

2019 KEYNOTE SPEAKERS

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Tuesday, June 18 | 8:30am to 9:45amIn this insightful and useful talk, Michele recounts her journey from a Queen’s University undergrad to becoming ranked in WXN’s “100 Most Powerful in Canada” and listed as a Forbes’ “Millennial on a Mission”, sharing along the way the lessons she’s learned as one of Canada’s most successful entrepreneurs, including the necessity of embracing change, encouraging disruption, and incentivizing innovation at every stage of the game.

Tuesday, June 18 | 3:00pm to 4:15pmThese days, if you want to get someplace fast, with no wrong turns, you just program your car’s GPS and follow the commands. You choose a destination, then your GPS calculates the route from where you are to where you want to go and then it guides you to get there. Your brain works the exact same way: Choose where you want to go, and your subconscious takes over from there. Trouble is, your subconscious is also a storage area for habits and beliefs that either keep you on track or throw you off course. If you don’t program it for success, you’ll never reach your destination. Wayne Lee helps you access and harness the power of your GPS for optimal performance at work and at home. This presentation opens your mind to melt away stress and negative interference. This presentation helps reveal what’s possible when you program your GPS for success. Deeply engaging, always down-to-earth, Wayne Lee delivers life-changing content and an exhilarating, one-of-a kind experience.

2019 KEYNOTE SPEAKERS

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CONFERENCE AT-A-GLANCE

SUNDAY, June 16 - WORKSHOPS

10:00am- 1:00pm

PIER 2 PIER 5 PIER 3 PIER 7/8 PIER 9

Automate Your Work Using Office ThemesVickie Evans

Red Cape Company

Integrating the Office Suite with OneNote

for the Ultimate Productivity and

Organization BoosterNeil Malek

Knack Training LLC

Managing an Event as a ProjectLucy Brazier

Executive Secretary Magazine

Managing Up: Strategies for Leading

& Enhancing the Performance of Superiors

Chrissy Scivicque CCS Ventures LLC

Survive and Thrive as a ManagerRhonda Scharf

On the Right Track

2:00pm- 5:00pm

PIER 5 PIER 7/8 PIER 9 PIER 3 PIER 2

File Triage: Working Smarter, Not Harder in

Word, Excel, and PowerPointNeil Malek

Knack Training LLC

How to Develop a Powerful Partnership

with Your ManagerPeggy Vasquez

Introduction to Minute TakingRhonda Scharf

On the Right Track

So You Think You Want to be a Strategic Business

Partner? What does that mean?Lucy Brazier


Timesaving Secrets to Effortlessly Creating and

Managing Presentations in PowerPoint using Layouts, Slide Masters and Themes

Vickie Evans Red Cape Company

MONDAY, June 17 - TRACK SESSIONS

8:30am- 9:45am

Finding Happiness in a Material WorldJessi Cruickshank, host of CBC’s hit series Canada’s Smartest Person

METROPOLITAN BALLROOM

Jessi Cruickshank Meet & Greet

10:15am- 11:15am

CAREER ADVANCEMENT

PIER 4/5

COMMUNICATIONHARBOUR BALLROOM C

PLATINUMHARBOUR BALLROOM A

TECHNOLOGYPIER 2/3

BALANCEHARBOUR BALLROOM B

S.O.A.R. to Success: How to Articulate Your Value &

Promote Your ContributionsChrissy Scivicque CCS Ventures LLC

Breaking Down the Networking Walls - Speed

Networking 101Janice Vilaca

Wilfrid Laurier University

Top Skills for 2020 - Future Proof Your Career

Lucy Brazier Executive Secretary Magazine

Timesaving (and Jaw-Dropping) Digital

Productivity Tips Using Microsoft Office

PART 1 of 2Vickie Evans

Red Cape Company

Laughter and Chocolate, Endorphin Golden Gate

Linda Leclerc Canadian School of

Laughter, Yoga and HAHA Sisterhood

11:30am- 12:30pm

Getting to the Corner Office: What you Always

Wanted to Know and Were too Afraid to Ask! (AA to EA)

Peggy Vasquez

Advanced Minute Taking - Motions and Voting

Rhonda Scharf On the Right Track

Chief of Staff vs. Executive Assistant - What is

the Difference?Lucy Brazier





Red Cape Company

Time We All Work Happy™. The Secret of

the Happiest Companies & Employees

David Song, OfficeTeam, a Robert Half Companyand Jessica Catenaro, Robert Half Canada

Lunch

1:45pm- 2:45pm

The Proactive Partner: How to Anticipate

Needs and Stay Two Steps Ahead

Chrissy Scivicque CCS Ventures LLC

Creating Authentic Business Connections

Peggy Vasquez

Skills to Position the Assistant as an Influential

LeaderLucy Brazier


Perfect Spreadsheet Setup

Neil Malek Knack Training LLC

Deal with Workplace Change Like A Pro:

Tips and Tricks to Build Resilience and Flexibility

Helen Latimer 925 Resources Inc.

3:00pm- 4:15pm

Promoting Mental Health Everywhere Steven Page, Co-founder of The Barenaked Ladies


4:15pm- 5:30pm

Steven Page Meet & Greet

Networking Reception and Sponsor Showcase

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WEDNESDAY, June 19 - WORKSHOPS

9:00am- 12:00pm

PIER 2/3 PIER 9 DOCKSIDE 3 DOCKSIDE 2 DOCKSIDE 9

Becoming Your Manager’s Most Valuable Asset

Lisa Olsen Admin to Admin

Crucial Conversations: 5 Critical Concepts To Help

You Effectively Discuss What Really Matters Most

Bob Prentiss The Uncommon League

Excel FUNdamentals: What Every Administrative

Professional Needs to Know

Greg Creech Techedutainment Services, Inc.

Improve YOUR Mental Agility!John Kennedy

Kennedy Consulting Group

Presentation Skills For Introverts – Speak Up

With ConfidenceRobert Weese

B2B Sales Connections

1:00pm- 4:00pm

DOCKSIDE 9 PIER 2/3 DOCKSIDE 3 DOCKSIDE 2

5 Steps to Better Communication in a

Social Media Dominant Business Environment

Robert Weese B2B Sales Connections

It’s Your Turn! Learning How to

Promote Yourself While You Help Others


Microsoft Office 365/2019: Boot CampGreg Creech

Techedutainment Services, Inc

Picked to Pioneer the Project… Now What?

Glynis Devine

TUESDAY, June 18 - TRACK SESSIONS

8:30am- 9:45am

Getting To Success: Embracing Change, Encouraging Disruption, and Incentivizing InnovationMichele Romanow, “Dragon” CBC’s Dragons’ Den | Co-Founder, President, Clearbanc


Michele Romanow Meet & Greet

10:15am- 11:15am

CAREER ADVANCEMENT

PIER 4/5

COMMUNICATIONHARBOUR BALLROOM C

PLATINUMHARBOUR BALLROOM A

TECHNOLOGYPIER 2/3

BALANCEHARBOUR BALLROOM B

How to be the MVP of Your UVP (Unique Value

Proposition). The top 3 ways to Market Yourself

Better So You Get Opportunities/Advancement

Leslie Hughes Punch Media

How to ask Questions That Make You Look Good (and

get things done)!Jamie Champagne

Champagne Collaborations

The 5 Most Important Moments In Your Career





Red Cape Company

The Great Balancing Act: Work. Life, and You

Greg Creech Techedutainment

Services, Inc.

11:30am- 12:30pm

10 Keys for Unlocking Your Administrative

Brilliance in the WorkplaceLisa Olsen

Admin to Admin

How Admins Can Get More Respect, Recognition, and

Reward through Exceptional Public Speaking

Suzannah Baum Ideal Communications

The Acceleration Edge, Extraordinary Results in

Half the Time!John Kennedy

Kennedy Consulting Group




Red Cape Company

Invisible InfluenceRhonda Scharf

On the Right Track

Lunch

CONFERENCE AT-A-GLANCE

1:45pm- 2:45pm

From Peer to Manager – Transition from

Paralegal to Project Manager

Tanya Dent Nova Scotia Power Inc.

How to Create and Deliver Powerful Presentations

Suzannah Baum Ideal Communications

Your Winning Game Plan: Focus and Discipline

Lisa Olsen Admin to Admin

Share What?? What’s the Point of

SharePoint??Jamie Champagne

Champagne Collaborations

Squeeze the Day!Glynis Devine

3:00pm- 4:15pm

Set Your GPS for SuccessWayne Lee, Peak Performance Expert


4:15pm- 5:00pm Wayne Lee Meet & Greet

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10:00am to 1:00pm ROOM PIER 2AUTOMATE YOUR WORK USING OFFICE THEMES VICKIE EVANS, FOUNDER RED CAPE COMPANY

Whether you’re a graphic designer or you are like Vickie – seriously lack any design skill – the last thing you want to do is spend unnecessary time getting your documents to look GREAT! Introduced in Microsoft Office 2007, Office Themes are available across allMicrosoft Office applications and allow you to create professional looking and brandeddocuments with ease. In this session, understand what makes up a Theme and best practices for automating your work so that you can work less. “Themes are one of the most powerful features of Microsoft Office for both PC and Mac that no other productivity platform has, yet it is the most underutilized feature of Microsoft Office. I want to change this so that all business users canconfidently create their deliverables in less time, with better results – giving Marketingdepartments confidence, plus extra time in their day because employees are finally adhering to brand guidelines. By attending this Boot Camp with me, you will not only be able to automate your own work and be on brand, but you’ll be changing the lives of employees through 1-click, dynamic formatting, which produces better results, increases confidence, and reduces late hours at the office. Not to mention it will improve brand awareness for the business.”

10:00am to 1:00pmROOM PIER 5INTEGRATING THE OFFICE SUITE WITHONENOTE FOR THEULTIMATEPRODUCTIVITY ANDORGANIZATION BOOSTER NEIL MALEK, PRINCIPAL KNACK TRAINING LLC

OneNote is the Swiss Army knife of the Microsoft suite. In this workshop, discover how a variety of integrations, plug-ins, and third-party websites make it capable of nearly anything. Outlook has significant limitations, but OneNote improves on almost all of them. Using Microsoft Flow, an Office 365 subscriber can automate nearly anything.

10:00am to 1:00pmROOM PIER 3MANAGING AN EVENT AS A PROJECT LUCY BRAZIER, CEO EXECUTIVE SECRETARY MAGAZINE

As a Publisher and Event Organizer, Lucy Brazier has run thousands of events all over the world. In this practical session, Lucy will share her wealth of knowledge from the events industry and work with you to show you how to manage an event as a project.

10:00am to 1:00pm ROOM PIER 7/8MANAGING UP: STRATEGIES FOR LEADING & ENHANCING THE PERFORMANCEOF SUPERIORS CHRISSY SCIVICQUE, PCM, ATD CERTIFIED, CEO, CCS VENTURES LLC

While Assistants might not have managerial titles, they still possess a deep level of influence—both with the people they support and within the company as a whole. Learning to leverage that influence to help enhance the work of their superiors will increase the Assistants’ organizational value and job satisfaction. The term “managing up” is often thrown around in the workplace, but many Assistants are still unclear about what it really means and how to do it effectively. This session explores the topic in depth and provides real world strategies that Admins can implement immediately to begin “leading from behind.”

10:00am to 1:00pm ROOM PIER 9SURVIVE AND THRIVE AS A MANAGER RHONDA SCHARF, CSP ON THE RIGHT TRACK

Becoming a Manager might be a goal and a highlight in your career, but you know that comes with challenges. According to CareerBuilder.com almost 60% of Managers aren’t given any skills to help them manage. Being unprepared is not what you need. You need skills to help you manage those difficult times, difficult situations, and difficult people. You need to know how to coach, how to motivate, and how to do your own job on top of everything else. Good management skills will positively impact the productivity, performance, and morale of your team.

WORKSHOP DESCRIPTIONS | SUNDAY, JUNE 16TH

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WORKSHOP DESCRIPTIONS | SUNDAY, JUNE 16TH

2:00pm to 5:00pmROOM PIER 5FILE TRIAGE: WORKING SMARTER, NOT HARDER IN WORD, EXCEL, AND POWERPOINT NEIL MALEK , PRINCIPAL KNACK TRAINING LLC

If you’ve ever spent hours tweaking a document, spreadsheet or slide deck, you must attend this workshop. Learn the most critical skills and tools in Word, Excel, and PowerPoint for ‘cleaning up’ your files in seconds and minutes - not hours and days. Master Styles, Templates, Data Validation, Conditional Formatting, Slide Masters, Layouts and Themes to alleviate your workload and gas up your productivity.

2:00pm to 5:00pm ROOM PIER 7/8HOW TO DEVELOP A POWERFUL PARTNERSHIP WITH YOUR MANAGER PEGGY VASQUEZ CEAP, TRAINER, INTERNATIONAL SPEAKER, CONNECTION COACH AND AUTHOR

You recognize powerful partnerships when you encounter them. You may wonder what steps were taken to create the trust and respect that is displayed in their behavior. How did they become confident in one another’s abilities? Powerful partners depend on each other to achieve acommon purpose. When in sync, each partner contributes to the other’s accomplishments creating a win-win partnership. Peggy’s experience includes many successful partnerships.

2:00pm to 5:00pm ROOM PIER 2TIMESAVING SECRETS TO EFFORTLESSLY CREATING AND MANAGING PRESEN-TATIONS IN POWERPOINT USING LAYOUTS, SLIDE MASTERS AND THEMES VICKIE EVANS, FOUNDER RED CAPE COMPANY

Merging slides and maintaining consistency throughout your PowerPoint presentations is a task that often results in frustration, panic and missed deadlines. After years of training and supporting hundreds of PowerPoint users, Vickie found that 90% of the time knowledge of Slide

Masters would have reduced errors and helped deliver excellent PowerPoint presentations in no time. Learn the step-by-step process and secret tips of how to effortlessly format your presentations using Slide Masters. The days of spending hours rearranging and formatting content in PowerPoint are sure to be over, as well as the tears.

2:00pm to 5:00pmROOM PIER 9INTRODUCTION TO MINUTE TAKING RHONDA SCHARF, CSP ON THE RIGHT TRACK

Does the thought of taking minutes cause your heart to sink? Do you want to take the next step on the ladder but can’t because you’ll be expected to take minutes and you don’t know how? Are you intimidated, scared and feel like a deer in the headlights when you are asked to take minutes? Relax, those days are over. Minute taking is one of those skills very few people have ever learned to do properly. Here is your chance to shine! Program Topics * What are minutes * What should minutes contain? * What should they NOT contain? * Roles of the minute taker and the legalities entailed * The importance of accurate minutes * Avoid the “Bob said...” “Mary said...” challenge * What is going to matter after the meeting? We are going to have a very interac-tive workshop helping you know what you’ll need to do the very next time you are asked to take minutes at work!

2:00pm to 5:00pm ROOM PIER 3SO YOU THINK YOU WANT TO BE A STRATEGIC BUSINESS PARTNER? WHAT DOES THAT MEAN? LUCY BRAZIER, CEO EXECUTIVE SECRETARY MAGAZINE

Much has been made in recent times of the emergence of the Assistant as a Strategic Business Partner. The term is THE buzzword in the industry right now. But how do you become strategic? What does it mean? And how do you change your day to day role to become the Assistant that your Executive needs as Executive Support in order to deliver at the highest levels.

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SESSION DESCRIPTIONS | MONDAY, JUNE 17TH

8:30am to 9:45amROOM METROPOLITAN BALLROOMFINDING HAPPINESS IN A MATERIAL WORLD JESSI CRUICKSHANK HOST OF CBC’S HIT SERIES CANADA’S SMARTEST PERSON

Jessi talks candidly about navigating a materi-al and pop-culture obsessed world. She opens up about her own experiences working in an industry where quite often how you look is more important than how you think, where your net worth is more relevant than your self worth, and where success is measured by what you have, not what you have to give. Revealing a new side of herself, Jessi will empower you to discover that happiness is not about what you have in your life, but what you choose to do with it.

10:15am to 11:15amROOM HARBOUR BALLROOM C BREAKING DOWN THE NETWORKING WALLS - SPEED NETWORKING 101 JANICE VILACA EXECUTIVE ASSISTANT WILFRID LAURIER UNIVERSITY

Last minute, your Executive can’t attend an event & they ask you to go in their place! YIKES! Does the thought of walking into a room full of business strangers make you feel queasy. Most people feel the exact same way until you master the art of being a connector. Networking is a learned skill & you are going to love how #un-complicated it really can be. This session will be an experiential learning opportunity as we will be practicing Speed Networking. If you need to fine-tune how to begin conversations in and out of the workplace without stumbling over your words or feeling the need to leave the room, then this is for you. Networking is a learned art that can get you noticed in the workplace for your ease & comfort of being a connector on behalf of the organization. The skills you will learn in 55 minutes will be transferable into all avenues of your day to day!

10:15am to 11:15amROOM HARBOUR BALLROOM B LAUGHTER AND CHOCOLATE, ENDORPHIN GOLDEN GATE LINDA LECLERC CLYMT, FOUNDER, CANADIAN SCHOOL OF LAUGHTER YOGA AND HAHA SISTERHOOD

What do chocolate and laughter have in common? They both trigger the secretion of endorphins in the body! Linda’s signature session is a voluptuous mindfulness experience as we laugh to release tensions from our body, we stretch and breathe to feel energized, re-laxed and healthy, and we taste high quality chocolate… Hello Endorphin!!

10:15am to 11:15amROOM PIER 2/3 TIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MICROSOFT OFFICE PART 1 OF 2 VICKIE EVANS, FOUNDER RED CAPE COMPANY

In this engaging session with Vickie based on her bestselling “100 Tips” series, learn the secrets of high-performing teams and discover quick and easy tips and productivity hacks in Word, Excel, PowerPoint (and more) that will help you deliver better results in LESS TIME by using more of the technology you know and love. Eliminate the most common bad habits and unessential work. No more wasting hours of time when working on an assignment. No more feeling paralyzed by the latest technology. You’ll have everything you need to leverage the tools you have at your fingertips – Microsoft Office! The tips are truly jaw-dropping. You don’t want to miss this! Note: This is a two-part session. Be sure to register for the 2nd hour of tips!

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10:15am to 11:15amROOM PIER 4/5 S.O.A.R. TO SUCCESS: HOW TO ARTICULATE YOUR VALUE & PROMOTE YOUR CONTRIBUTIONS CHRISSY SCIVICQUE, PCM,ATD CERTIFIED, CEO CCS VENTURES LLC

It’s time to step out of the shadows and shine a light on all you do. By understanding and vocally articulating your own contributions, you’ll help others to value you and your work more...which can lead to financial rewards, recognition and career advancement. You’ll also gain more appreciation for the critically important role you play in your organization’s success, which will help build and reinforce your self-confidence.

10:15am to 11:15amROOM HARBOUR BALLROOM A TOP SKILLS FOR 2020 - FUTURE PROOF YOUR CAREER LUCY BRAZIER, CEO, EXECUETIVE SECRETARY MAGAZINE

The World Economic Forum in conjunction with HR and Strategy leaders globally, has compiled a list of the Top 10 Skills for 2020. Is this list good news or bad news for today’s assistants? In this session, we review each skill, how it applies (and potentially elevates the role to the next level) and how it can be enhanced/acquired. Being focused on these skills will make our careers more future proof and the profession, as a whole more relevant. Are you ready for the future and the rise of AI?

11:30am - 12:30pm ROOM HARBOUR BALLROOM C ADVANCED MINUTE TAKING - MOTIONS AND VOTING RHONDA SCHARF, CSP ON THE RIGHT TRACK

Do you ever second-guess yourself when taking minutes, especially when dealing with motions and voting? Do you wonder if you really are completing your minutes in the proper/legal way? How much is too much information and how much isn’t enough when documenting decisions, discussions, and voting? Learn how to protect your company and its officers. Discuss what needs to be captured during voting and motions, and why.

11:30am - 12:30pm ROOM PIER 4/5 GETTING TO THE CORNER OFFICE: WHAT YOU ALWAYS WANTED TO KNOW AND WERE TOO AFRAID TO ASK!(AA TO EA) PEGGY VASQUEZ, CEAP,TRAINER, INTERNATIONAL SPEAKER, CONNECTION COACH AND AUTHOR

You’ve been a Business Support Professional for several years and you’re ready to move into the C-Suite. Peggy will share her story of how she began working part time as an Assistant and moved up the ranks to work for several top Executives. She’ll share what you need to do and what you need to know to be successful. Her background includes financial, agriculture and nuclear industries. For the past ten years she has been the Chief Executive Assistant at Pacific Northwest National Laboratory, where 4800 staff advance scientific discovery and deliver solutions to America’s most pressing challenges in energy, the environment and national security. Join Peggy for an honest discussion, the type you don’t typically hear unless it’s behind closed doors or in a one-on-one coaching environment. She will share what it takes to make it in the C-Suite.

11:30am - 12:30pm ROOM PIER 2/3 TIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MICROSOFT OFFICE PART 2 OF 2 VICKIE EVANS, FOUNDER RED CAPE COMPANY

Continued from the previous hour, Vickie will demonstrate another full hour of the must-have digital skills for Assistants using Microsoft Office. Be sure to register for both sessions!

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11:30am - 12:30pm ROOM HARBOUR BALLROOM A CHIEF OF STAFF VS. EXECUTIVE ASSISTANT - WHAT IS THE DIFFERENCE? LUCY BRAZIER CEO, EXECUTIVE SECRETARY MAGAZINE

With the Chief of Staff is becoming more prevalent as a role across Canada and North America, and it clearly emerging as a career path for the Senior EA, Lucy Brazier explores the clear differences between an EA and Chief of Staff role. • What are the differences between the roles? Is there a difference in the education needed, the qualifications, the hours, the responsibilities, etc. • What are some of the things you can do if you want to move from one position to the next? • How do you need to shift your mindset? • What can you expect in terms of salary difference? • Are there some industries where this trend is more noticeable? • How can you prepare and train for this role?

11:30am - 12:30pm ROOM HARBOUR BALLROOM B TIME WE ALL WORK HAPPYTM. THE SECRET OF THE HAPPIEST COMPANIES & EMPLOYEES DAVID SONG, DIVISION DIRECTOR, OFFICETEAM, A ROBERT HALF COMPANY AND JESSICA CATENARO, ROBERT HALF CANADA

Happiness at work is serious business; satisfied workers are more productive and build a great corporate culture. Most businesses naturally want their employees to be happy, but they may not know how to go about increasing happiness levels. While there is no “secret sauce,” or one-size-fits-all approach to increasing workplace happiness levels, there are certain basic workplace happiness fundamentals, which this presentation will delve into and explore.

1:45pm - 2:45pm ROOM HARBOUR BALLROOM C CREATING AUTHENTIC BUSINESS CONNECTIONS PEGGY VASQUEZ, CEAP,TRAINER, INTERNATIONALSPEAKER, CONNECTION COACH AND AUTHOR

We all know that networking is important and necessary to be successful. However, most of us aren’t comfortable talking to people we don’t know. The purpose of networking is about connecting. Authentic relationships are built on trust and respect, giving and receiving, and mutual added value. Creating a true connection and developing a lasting connection takes time and skill. In this course, Peggy will teach you how to overcome your fears of networking and start conversations with ease. You’ll discover new tools so you can stop dreading networking and become a “Master Connector”.

1:45pm - 2:45pm ROOM HARBOUR BALLROOM B DEAL WITH WORKPLACE CHANGE LIKE A PRO: TIPS AND TRICKS TO BUILD RESILIENCE AND FLEXIBILITY HELEN LATIMER, PRINCIPAL 925 RESOURCES INC

See changes ahead in your professional future? In your organization or industry? Change and uncertainty can make us uncomfortable but don’t lose hope. There are things we can do and learn to help us navigate corporate change with more confidence AND less stress.

1:45pm - 2:45pm ROOM HARBOUR BALLROOM A SKILLS TO POSITION THE ASSISTANT AS AN INFLUENTIAL LEADERLUCY BRAZIER CEO, EXECUTIVE SECRETARY MAGAZINE

Becoming a leader at work can be a challenge, especially for an Assistant, but with today’s CEOs increasingly listing leadership skills as one of the key qualities that they want from their Assistant, Lucy Brazier will examine how personal leader-ship is the key to establishing yourself as a leader in the workplace and which skill sets you will need to cultivate in order to position yourself as an influential leader within your business.

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1:45pm - 2:45pm ROOM PIER 2/3 PERFECT SPREADSHEET SETUP NEIL MALEK, PRINCIPAL KNACK TRAINING LLC

Control over your spread-sheets translates into better, easier analysis and calculation. This session is entirely about who can enter what into which cells - controlling the type of data, the users who are accessing the spreadsheet, and much more. Color-code important changes to thespreadsheet on the fly, and use macros toautomate the process.

1:45pm - 2:45pm ROOM PIER 4/5 THE PROACTIVE PARTNER: HOW TOANTICIPATE NEEDS AND STAY TWO STEPS AHEAD CHRISSY SCIVICQUE, PCM, ATD CERTIFIED, CEO CCS VENTURES LLC

Business leaders routinely cite “anticipation of needs” as one of the most important skills for Assistants. But how do you do that? You’re not a mind reader! Learning to be proactive is the solution. Whether you realize it or not, there are very specific steps you can take to figure out exactly what your leaders need before they even know. With just a few simple tools, you can learn to predict next steps and take action early. This vital skill set will help you establish a more powerful and productive partnership with your leaders.

3:00pm - 4:15pm ROOM METROPOLITAN BALLROOM PROMOTING MENTAL HEALTH EVERYWHERE STEVEN PAGE, CO-FOUNDER OF THE BARENAKED LADIES

Steven Page speaks passionately on a twofold approach topromoting mental health as a society: increasing awareness and decreasing stigma. “We sustain this stigma ourselves,” he says. By not talking about our mental health issues, and thinking them a source of shame, we dissuade people from reaching out and seeking help. “Sadness, grief, those are all things we all deal with,” Page says. “The healthy brain processes it and learns to cope with it and overcome it. Sometimes the sick brain gets stuck in it.” In his compelling talk, Page reminds us that anyone (even our favourite musicians) can suffer from mental illness, and that everyone has a role to play in ending the stigma. An intelligent, honest and witty speaker, Steven also performs during his presentation, treating the audience to songs he has written throughout his career that speak to the topic.

“ONE OF THE MOST ENJOYABLE EXPERIENCES

I HAVE HAD IN REGARDS TO CONFERENCES.

VERY WELL ORGANIZED AND TOOK AWAY MANY THINGS

FROM THE TRACK SESSIONS AND

WORKSHOPS. DEFINITELY AN EXPERIENCE FOR ALL

LEVELS OF ADMINISTRATION. THANK YOU TO ALL THE

ORGANIZERS FOR DOING SUCH

A WONDERFUL JOB!” - SARAH BASSELS, GRANITE CLUB


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8:30am to 9:45amROOM METROPOLITAN BALLROOM GETTING TO SUCCESS: EMBRACING CHANGE, ENCOURAGING DISRUPTION, AND INCENTIVIZING INNOVATION MICHELE ROMANOW“DRAGON”, CBC’S DRAGONS’ DEN CO-FOUNDER, PRESIDENT, CLEARBANC

In this insightful and useful talk, Michele recounts her journey from a Queen’s University undergrad to becoming ranked in WXN’s “100 Most Powerful in Canada” and listed as a Forbes’ “Millennial on a Mission”, sharing along the way the lessons she’s learned as one of Canada’s most successful entrepreneurs, including the necessity of embracing change, encouraging disruption, and incentivizing innovation at every stage of the game.

10:15am to 11:15amROOM PIER 4/5 HOW TO BE THE MVP OF YOUR UVP (UNIQUE VALUE PROPOSITION). THE TOP 3 WAYS TO MARKET YOURSELF BETTER SO YOU GET OPPORTUNITIES/ ADVANCEMENT.LESLIE HUGHES, PRESIDENT PUNCH MEDIA

Whether you work for an organization or are self-employed, you need to position yourself properly. In this session, you’ll learn: • How to stand in your value and let people know how awesome you are (without bragging).

• The proper ways to build quality connections win your network, and take your career to the next level.

• Ways you can avoid making the biggest mistakes in your career.

10:15am to 11:15amROOM HARBOUR BALLROOM C HOW TO ASK QUESTIONS THAT MAKE YOU LOOK GOOD (AND GET THINGS DONE)! JAMIE CHAMPAGNE, CBAP, PMI-PBA, PMP, PASSIONATE BUSINESS ANALYST CHAMPAGNE COLLABORATIONS

When your boss hands something over to you, do you hesitate to ask questions because you think it makes you look stupid? Are you really sure that you know what he or she is asking for? Have you ever thought you were doing the right thing to find out you wasted all kinds of time? Asking the right question is far better for you than asking no questions or asking the wrong question. That makes sense of course, but how do you learn to ask the right questions? Join Jamie to find out how!

10:15am to 11:15am ROOM HARBOUR BALLROOM A THE 5 MOST IMPORTANT MOMENTS IN YOUR CAREER BOB PRENTISS, CBAP, CEO THE UNCOMMON LEAGUE

What defines a career? What are those key moments that will shape the work that you do and define who you are happily ever after? These crucial, defining moments are what will lead you to career success and happiness. How do you know when these moments will happen? How can you learn from them? Most people will say they did not recognize these important moments happening until much later. The problem? You could wait an entire lifetime if you take that approach. And who wants to wait that long for career happiness? Have you or someone you know been thinking about traveling the world right now vs. waiting for when you retire? Have you embraced a “bucket list” mentality? The key to the most important moments in your career is not waiting for them to happen to you, but rather learning how to create them now. Come learn how to recognize the most important moments you have already had and how to create the rest for your future success!

SESSION DESCRIPTIONS | TUESDAY, JUNE 18TH

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10:15am to 11:15amROOM HARBOUR BALLROOM B THE GREAT BALANCING ACT: WORK. LIFE, AND YOU GREG CREECH, MCT, COMPTIA CTT+, MCAS-I, PRESIDENT/OWNER TECHEDUTAINMENT SERVICES, INC

Let’s balance our lives and careers with the Great Balancing Act. We’ll learn how to manage our personal and professional lives with planning, preparation, and learning to say no with a yes attitude. With our smartphones and social media our organizations have instant access to us. How do we handle our lives when work invades? Let’s not fall off the balance beam of life and work by learning ways to stay on the balance beam of life and work.

10:15am to 11:15amROOM PIER 2/3 TIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MICROSOFT OFFICE PART 1 OF 2 VICKIE EVANS, FOUNDER RED CAPE COMPANY

In this engaging session with Vickie based on her bestselling “100 Tips” series, learn the secrets of high-performing teams and discover quick and easy tips and productivity hacks in Word, Excel, PowerPoint (and more) that will help you deliver better results in LESS TIME by using more of the technology you know and love. Eliminate the most common bad habits and unessential work. No more wasting hours of time when working on an assignment. No more feeling paralyzed by the latest technology. You’ll have everything you need to leverage the tools you have at your fingertips – Microsoft Office! The tips are truly jaw-dropping. You don’t want to miss this! Note: This is a two-part session. Be sure to register for the 2nd hour of tips!

11:30am - 12:30pm ROOM PIER 4/5 10 KEYS FOR UNLOCKING YOUR ADMINISTRATIVE BRILLIANCE IN THE WORKPLACE LISA OLSEN, CWCA, CO-OWNER ADMIN TO ADMIN

Assistants in this session will come away with 10 powerful, yet simple ways to unlock their brilliance in the workplace. The session will be high energy and motivational helping attendees to reset and re-engage so they can go back to the office with a new perspective and outlook using 10 keys that focus on the basics of administrative brilliance.

11:30am - 12:30pm ROOM HARBOUR BALLROOM B INVISIBLE INFLUENCE RHONDA SCHARF, CSP ON THE RIGHT TRACK

Your job requires you to influence people just about all of the time. Whether you are in a supervisory position or not, you need to gain support, inspire others, work well with others, get things done without support and improve your relationships.Invisible Influence explores the science of influence – by maximizing our own personal strengths. You won’t manipulate anyone, but instead recognize what your invisible influences are, and maximize their power.

11:30am - 12:30pm ROOM PIER 2/3 TIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MICROSOFT OFFICE PART 2 OF 2 VICKIE EVANS, FOUNDER RED CAPE COMPANY

Continued from the previous hour, Vickie will demonstrate another full hour of the must-have digital skills for assistants using Microsoft Office. Be sure to register for both sessions!

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11:30am - 12:30pm ROOM HARBOUR BALLROOM C HOW ADMINS CAN GET MORE RESPECT, RECOGNITION, AND REWARD THROUGH EXCEPTIONAL PUBLIC SPEAKING SUZANNAH BAUM, PRESIDENT IDEAL COMMUNICATIONS

As an Administrative Professional, you may need to pitch projects to your Executive, kick off meetings when your boss is late, and explain projects to your team. You are engaging in public speaking all the time. But are you speaking in a way that gets your point across clearly, concisely and confidently - and in a way that showcases you as a leader? This session will share a formula for creating structured and engaging presentations, manage speaking nerves, and deliver with confidence.

10:15am to 11:15am ROOM HARBOUR BALLROOM A THE ACCELERATION EDGE, EXTRAORDINARY RESULTS IN HALF THE TIME! JOHN KENNEDY, CPCP, NEUROPLASTICIAN KENNEDY CONSULTING GROUP

Are you starting to feel overwhelmed by the increasingly complex demands put on your time? Do you get stressed at work and/or home? Do you feel that you’ll always be behind, struggling to catch up never mind getting ahead? Do you wish you could just upgrade your brain’s processing speed like you do your computers’? Then you’ll love this session! We’ll explore the power of neuroplasticity – the incredible capacity for our brains to change physically from everything we do and even think. Understanding this will help you take back control of your life to help you be more efficient and reduce stress. Plus, you’ll learn to perform an exercise originally designed for military elites to improve your mental processing speed, focus and intuition. You will notice these areas starting to improve by the end of this session and you can keep the exercise to use on your own. It is a great neuroprimer to refocus/speedup your brain whenever you need it!

1:45pm - 2:45pm ROOM PIER 4/5 FROM PEER TO MANAGER – TRANSITION FROM PARALEGAL TO PROJECT MANAGERTANYA DENT, CAPM, PROJECT MANAGER NOVA SCOTIA POWER INC.

Join Tanya as she brings you along the path of her story in transitioning from a paralegal in a large corporation to an IT Project Manager. She will outline what worked, what could have worked better and what didn’t. This will be an opportunity to share learnings and engage the audience in thinking “What can I do to change my story”?

1:45pm - 2:45pm ROOM HARBOUR BALLROOM C HOW TO CREATE AND DELIVER POWERFUL PRESENTATIONS SUZANNAH BAUM, PRESIDENT IDEAL COMMUNICATIONS

With Administrative Professionals being called upon to do more and more to keep their teams and offices running smoothly, the ability to get your point across clearly, concisely and confidently has never been more important. This session will share a step-by-step formula for creating powerful presentations and conversations, leaving you with tools that can be used to turn every public speaking opportunity into a rewarding experience.

“WHAT A FANTASTIC FORUM TO BRING TOGETHER ADMINISTRATIVE

PROFESSIONALS. IT IS AMAZING THAT ONE CAN HAVE SO MUCH

FUN AND STILL LEARN SO MUCH!” - MICHELLE MCALPINE,

HAMILTON HEALTH SCIENCES

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1:45pm - 2:45pm ROOM PIER 2/3 SHARE WHAT?? WHAT’S THE POINT OF SHAREPOINT?? JAMIE CHAMPAGNE, CBAP, PMI-PBA, PMP, PASSIONATE BUSINESS ANALYST CHAMPAGNE COLLABORATIONS

“It’s on SharePoint – just go get it there!” Have you heard this and yet still have no clue what this means? There are quick and easy ways to share information and we’re going to focus on those tips and tricks that make it easy and most importantly – simple! Want to find the most up to date status report? Hate sifting through versions of files in emails not knowing what is “current”? Or confused how to send a file attach-ment that is way too big for email? Then let’s talk SharePoint!

1:45pm - 2:45pm ROOM HARBOUR BALLROOM B SQUEEZE THE DAY! GLYNIS DEVINE, CHIEF JUICER - PURPOSE EXPERT GLYNIS E. DEVINE

Are you squeezing the BEST out of life? Or do you sometimes feel like you’re having the life squeezed out of you? As women, we wear a lot of hats; employee,colleague, leader, mother, daughter, sister, spouse, volunteer, coach, manager, mentor… and the list goes on. Women are SO goodtransforming into who and what the job or role needs – we’re master chameleons. Thedownside of this art is that we can sometimes lose ourselves – who we are and what matters to us. In Squeeze the Day!, Chief Juicer, Glynis E. Devine provokes you to start to ask thequestions:• Who am I and what do I want? • What matters to me?• Where does it end? • What do I say ‘no’ to? • How do I begin? • How can I have more without doing more? This is a ‘feel-good’ session that’s jam-packed with next steps to an actionable blueprint! This is a don’t miss session that can help you squeeze the BEST out of life!

1:45pm - 2:45pm ROOM HARBOUR BALLROOM A YOUR WINNING GAME PLAN: FOCUS AND DISCIPLINE LISA OLSEN, CWCA, CO-OWNER ADMIN TO ADMIN

Assistants who understand the power of focus and discipline are better equipped to manage distractions andinterruptions. This session gives attendees specific tools for dealing with interruptions and how to regroup and work more efficiently. The difference between managing expected and unexpected distractions will be discussed. Strategies for developing self-discipline and how to reset impulses, maintain focus and see projects through to completion will be discussed.

3:00pm - 4:15pm ROOM METROPOLITAN BALLROOM SET YOUR GPS FOR SUCCESS WAYNE LEE PEAK PERFORMANCE EXPERT

These days, if you want to get someplace fast, with no wrong turns, you just program your car’s GPS and follow the commands. You choose a destination, then your GPS calculates the route from where you are to where you want to go and then it guides you to get there. Your brain works the exact same way: Choose where you want to go, and your subconscious takes over from there. Trouble is, your subconscious is also a storage area for habits and beliefs that either keep you on track or throw you off course. If you don’t program it for success, you’ll never reach your destination. Wayne Lee helps you access and harness the power of your GPS for optimal performance at work and at home. This presentation opens your mind to melt away stress and negative interference. This presentation helps reveal what’s possible when you program your GPS for success. Deeply engaging, always down-to-earth, Wayne Lee delivers life-changing content and an exhilarating, one-of-a kind experience.


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9:00am to 12:00pmROOM PIER 2/3 BECOMING YOUR MANAGER’S MOST VALUABLE ASSET LISA OLSEN, CWCA, CO-OWNER ADMIN TO ADMIN

This interactive session covers specific strategies on how Assistants can develop, navigate and strengthen their relationship with Managers and Executives. The workshop will cover communication, expectation alignment, exercises to understand your manager’s workstyle and how to cultivate trust and confidence. The session will also give attendees ideas and strategies on resolving conflict, how to develop consistent practices in calendar management, meeting preparation and prioritization.

9:00am to 12:00pmROOM DOCKSIDE 2 IMPROVE YOUR MENTAL AGILITY! JOHN KENNEDY, CPCP, NEUROPLASTICIAN KENNEDY CONSULTING GROUP

It is possible to physically change your brain to be more Agile! In this work-shop you will understand the power of Applied Neuroplasticity and how integrating it canactually make your brain faster and more Agile! This program was initially developed for themilitary to reduce casualties in combat byeliminating wasted thinking and focusing only on whats important. The result is faster mentalprocessing, improved focus, memory andaccelerated learning. It is the only program of its kind vetted and approved by US Special Operations and it will help you in your work and personal lives as well. We will use proprietary neuroplastic training tools which are yours to keep after the workshop to continue to use on your own.

9:00am to 12:00pmROOM PIER 9 CRUCIAL CONVERSATIONS: 5 CRITICAL CONCEPTS TO HELP YOU EFFECTIVELY DISCUSS WHAT REALLY MATTERS MOST BOB PRENTISS, CBAP, CEO THE UNCOMMON LEAGUE

Let’s face it, there are just some conversations that you don’t want to have. There are some people you simply don’t want to talk to. What happens when we don’t? Everyone loses. It is perfectly nat-ural for us to avoid difficult conversations. We fear rejection, retaliation, emotional outbreaks, the dismissal of our ideas, and those incredibly awkward moments. However, many conversations need to be had. The solution is NOT going to work and one person is the roadblock, the performance of an individual is lower than expected, an individual’s behavior is impeding team productivity, someone is dominating too much, and the list goes on and on. If we want healthy, productive teams and projects, crucial conversations must be had. Its time to stop ranting, raving, complaining and avoiding, and to start having meaningful, persuasive conversations that make an impact. Are you ready for less stress and more successful conversations? Do you want behaviors to change? Do you want ideas to be heard? Then it’s time we have a crucial conversation about crucial conversations. This highly interactive and dynamic Workshop will teach Project Managers and BA’s the critical concepts of crucial conversations that will help you effectively discuss what matters most.

WORKSHOP DESCRIPTIONS | WEDNESDAY, JUNE 19TH

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WORKSHOP DESCRIPTIONS | WEDNESDAY, JUNE 19TH

9:00am to 12:00pm ROOM DOCKSIDE 3 EXCEL FUNDAMENTALS: WHAT EVERY ADMINISTRATIVE PROFESSIONAL NEEDS TO KNOW GREG CREECH, MCT, COMPTIA CTT+, MCAS-I, PRESIDENT/OWNER TECHEDUTAINMENT SERVICES, INC

The Microsoft Excel FUNdamentals workshop concentrates on five important areas that Administrative Professionals need to know; the areas on which this session will focus areformatting, fills, formulas, functions and filters/sorts. With formatting the class will createattractive and functional worksheets using styles, conditional formatting and text/number custom formats. Attendees will learn the power of using AutoFill for text, numbers dates, and formulas/functions. With Excel knowing how to create and edit formulas and functions the right way the first time is a must in today’s number crunching world. We will work with various math formulas to calculate days/years and use addition, subtraction, multiplication and division. We will work with the SUM, AVERAGE, COUNT, COUNTA, TODAY, CONCATENATE and other text functions. Finally, the workshop teaches data manipulation through filtering and sorting Excel databases and tables. Excel FUNdamentals educates using many shortcuts and tips and tricks for formatting, formulas, and functions plus navigating and selecting large blocks of data in Excel. Participants will learn best practices in using Excel for tables/databases and other types of worksheets. Here are some of the learning points for attendees: • Format - change the formatting of cells based on criteria, use text orientation and alignment to create attractive headings and titles,

• AutoFill - use AutoFill to enter dates, text, numbers, and copy formulas and functions

• Formulas- create and edit formulas with subtraction, addition, multiplication, and division,

• Functions - use the SUM, AVERAGE, COUNT, COUNTA, TODAY, and CONCATENATE functions

• Filters/Sorts - manipulate data using criteria and rearranging your view with filter and sorting.

Attendees must provide their own laptop.

9:00am to 12:00pm ROOM DOCKSIDE 9 PRESENTATION SKILLS FOR INTROVERTS – SPEAK UP WITH CONFIDENCE ROBERT WEESE, HON BA, ACG, ALB, PRESIDENT B2B SALES CONNECTIONS

“The Best Career Move You’ll Ever Make: Developing Superior Presentation Skills” You are often the first person that clients and business partners contact. Unfortunately, for most introverts speaking in front of even small groups of co-workers can be intimidating and stressful. In this workshop, you will learn 7 simple techniques to overcome the stress and turn nail biting anxiety into confidence. The best outcome is when strong verbal communication skills can help you in your career.

1:00pm - 4:00pm ROOM DOCKSIDE 9 5 STEPS TO BETTER COMMUNICATION IN A SOCIAL MEDIA DOMINATE BUSINESS ENVIRONMENT ROBERT WEESE, HON BA, ACG, ALB, PRESIDENT B2B SALES CONNECTIONS

The most successful professionals in administrative jobs network, speak clearly and write effectively. Unfortunately, with the over-reliance on social media people are becoming less effective at one on one communication and this can lead to more conflict instead of clarity. During this session, you will learn 5 techniques that will help you understand how to communicate and build rapport with others based on knowing their communication style and how to connect with them.

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1:00pm - 4:00pm ROOM PIER 2/3 IT’S YOUR TURN! LEARNING HOW TO PROMOTE YOURSELF WHILE YOU HELP OTHERS BOB PRENTISS, CBAP, CEO, THE UNCOMMON LEAGUE

You are good at what you do. No, wait. You are GREAT at what you do! Have you found a way to make sure that your clients and the people you work with truly know and recognize that? You spend a lot of time ensuring the success of those around you so isn’t it finally your turn? Of course it is. In this fun and interactive session you will work on the strategies needed to help promote the work you do and get the recognition you deserve to ensure your career goals stay on track.

1:00pm - 4:00pm ROOM DOCKSIDE 3 MICROSOFT OFFICE 365/2019: BOOT CAMP GREG CREECH, MCT, COMPTIA CTT+, MCAS-I, PRESIDENT/OWNER TECHEDUTAINMENT SERVICES, INC

Put on your boots (sneakers or high-heels) and attend our Microsoft Office 365/2019 Boot Camp. Let’s learn new features in the applications and differences between Office 365 and Office 2019. We’ll use collaborative tools with Word, Excel, PowerPoint, Outlook, OneNote and Access and learn the new features in each application. So, put on those boots, high-heels, or sneakers as wetravel through our Microsoft Office camp together.

1:00pm - 4:00pm ROOM DOCKSIDE 2 PICKED TO PIONEER THE PROJECT… NOW WHAT? GLYNIS DEVINE, CHIEF JUICER - PURPOSE EXPERT GLYNIS E. DEVINE

You’re organized, well-respected, innovative and tenacious – you’re a professional. What you’re not… is a professional Project Man-ager! So what are the fundamentals (and some extras!) that you need to know to successfully complete a project, professionally• How to sound like a PRO by using terms that professional Project Managers use

• The (real) first step • Signs to spot ‘the ditch’ – before you’re in it • The classy (and effective!) way to shut down nay-sayers

• Motive: selling your vision to Stake Holders and Advocates for maximum buy-in

• How to delegate effectively to the right people without a role of authority

• Cool Tools – and how to APP-ly them! • You’re not done until THIS step. If you’re looking to expand your reputation and talent to include successful project management, this is a must-attend session!

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EDITORS/RÉVISEURS CANADABronze Sponsor Editors/Réviseurs Canada is the largest member-run, not-for-profit association of editorial professionals in Canada. The association promotes professional editing as key in producing effective communications and publications. Our members are salaried and freelance, working with individuals and organizations in the publishing, corporate, technical, government, not-for-profit, and academic sectors across the country and around the world in English and French. Many of our members offer a wealth of editing-related services to their clients and employers. To learn more about our association, please visit www.editors.ca or www.reviseurs.ca

IMPERIAL COFFEE AND SERVICES INC.Bronze Sponsor At Imperial Coffee we specialize in providing custom tailored kitchen and break room beverage services. We design your specific program with a wide selection of the newest and most modern Brewing equipment used with name brand or Craft coffees and teas. In a nutshell, we help you to help your team smile.

Our strength in office coffee goes far beyond supplying products. It’s obvious and you don’t have to look far to see it. We are always cutting edge. Always New. Always Relevant. We help you reduce your Environmental Impact while providing a beverage experience like no other.

As Canada’s largest privately owned office coffee service we can provide fast response and delivery times, tailored plans for you and large purchasing power to ensure that you receive the very best value. At the same time, we have never lost sight of our roots – Great Customer Service.

KINGBRIDGE CENTREBronze Sponsor PLACE MATTERS. Kingbridge Centre provides a unique, distraction-free meeting environ-ment, with a resort feel, yet a business focus. The “Kingbridge Difference” offers optimal engagement with 124 guest rooms and over 14,000 square feet of meeting space. Just outside Toronto, we are a mere 20 minutes from Pearson Airport.

LAVAZZA PROFESSIONALBronze Sponsor With a goal to create great tasting moments at work, Lavazza Professional is 100% ded-icated to the workplace, creating new and inspiring ways to help people come together to achieve great results. Our innovative brewers and great-tasting drinks are designed to promote engagement and encourage collaboration from the boardroom to the break-room. Lavazza Professional is comprised of the FLAVIA® brewing systems—a leading brand in the Office Coffee Service segments.

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SPICERSBronze Sponsor Backed by a fifth-generation family-owned company, Spicers Canada is a leading distrib-utor of commercial print and business papers, specialty products, graphic solutions, sign & display media, and industrial packaging products.

We’re based in Vaughan, Ontario, with 15 regional centres that includes knowledgeable special national and locally.

Partnering with trusted global manufacturers, we source, stock, market and distribute a diverse range of quality products while adding value to our customers through an effi-cient supply chain.

BRAND BLVDBronze SponsorAt Brand Blvd, we take a proactive approach at providing quality branded merchandise. We are a team of enthusiastic, professional individuals who strive to exceed our clients’ expectations in customer service. Together, we create awareness for your organization and utilize our products to help you BUILD YOUR BRAND.

CINEPLEXBronze Sponsor A leader in entertainment, Cineplex offers a variety of unique meeting and event options to engage your audience.

The Rec Room is the new go-to for eats and entertainment, featuring Canadian-inspired cuisine and gaming options ranging from classic ping pong to state-of-the-art virtual reality all under one roof! Host better events at The Rec Room, with 6 locations now open across Canada.

Cineplex theatres offer immersive sound and video, comfortable seating, and conve-nient locations across the country which allow for easy simulcast. With the support of our in-house event planners we make it easy to bring your message to life! Imagine your meetings at Cineplex.

CERISE FINE CATERINGBronze Sponsor Cerise Fine Catering is the exclusive caterer at the Beanfield Centre, also known as the historic Automotive Building located on the Exhibition grounds, accommodating groups of 10 - 4,000 guests. Most of our spaces include built in audio/visual, and feature lots of natural light. Most recent updates/highlights include: • 4 built in screens and projectors inside our ballroom; coming soon a 360° coverage

by the end of this year• One-Stop-Shop• Freeman Audio Visual is our new official in-house partnerThis partnership between Windsor Arms Hotel/Egan Ridge Resort and Centerplate, allows for hands on, local, renowned guest experience, combined with the exposure to the culinary creations in world cities including: London, New York, Miami, Las Vegas, and Vancouver. Featuring 3 great GTA properties, call today for your next event. Less than 200 shopping days left till Christmas!

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IGNITE MAGAZINEMedia PartnerIgnite magazine is Canada’s leading FREE source of ideas and inspiration for those who plan business events. Ignite provides five issues per year in print and fully interactive digital edition (complete with video, slideshows, downloads and more)! Plus, visit our website for more helpful tools and resources. Tired of trying to find relevant info on the internet? Check out a refreshing way to research des-tinations, venues and more in Ignite’s Inspiration Room. Visit us atignitemag.ca and sign up for your flexible FREE subscription.

EXECUTIVE SECRETARY MAGAZINEAssociation Partner We provide world-class training from the world’s top trainers for Assistants in whatever format you might want/need it. We campaign globally for therecognition of you and your role as a profession. Available either as an Individual or Corporate/Association Training Membership for all your admins.

INTERNATIONAL ASSOCIATION OF ADMINISTRATIVE PROFESSIONALSAssociation PartnerInternational Association of Administrative Professionals (IAAP) is a non-profit professional association serving the administrative profession. IAAP is dedicat-ed to helping office and administrative professionals advance their career in a demanding and ever-changing business environment. We are focused on preparing admins and stakeholders for what matters now and what’s ahead. We enhance the value that admins bring to the table and advocate for the profession as it evolves to encompass the role of business partner and leader. IAAP provides admins with the knowledge, skills, and insights that build toward job advancement, success, and recognition. We also provide a community of individuals who have shared goals, responsibilities, challenges, opportunities, and strengths.

TOTE BAGS SPONSORED BY:

VOLUNTEERS:Agnes KusnierzKimberly SmithSudipa Sarkar

Anum NazirMishael David

Carmelita Dela CruzMunirah Mohamed

Deborah NorthwoodPreethi Balasubramanian

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event guide - apccanada.com€¦ · restaurants and attendees can sign-up onsite at the ......

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