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Introduction to Management

The Training Consortium

Version – Jan 08


Welcome to The Training Consortium’s Introduction to Management Toolkit

The Training Consortium (TTC) is a team of 4 people within the Public Sector Management Office, Department of Premier and Cabinet, Tasmania. We coordinate a wide range of learning and development programs for our member organisations.

What is the Introduction to Management Toolkit?The Introduction to Management toolkit brings together a series of learning and development events that we believe address many of the core knowledge and skills that will help those new to a management / supervisory role, those who have moved to a different management role and would like to refresh their knowledge and skills or those employees aspiring to a management / supervisory role. This toolkit has been designed in line with other TTC toolkits, identifying a range of events from our calendar that we believe provide employees with many of the fundamental skills required to help them operate effectively at key stages in their career. Is there flexibility?The Introduction to Management Toolkit provides flexibility to suit different level of skills, experience and workplace requirements. You do not need to complete all the events offered in the toolkit – simply identify those workshops that interest or will benefit you and register for those events. Participation will provide you with excellent networking opportunities and facilitates the sharing of information and experiences with others.The events are offered on a cyclical basis over a 12-month period so you do not need to complete all the events within the one year as they will be offered again in the following year.

Who is the toolkit for?The events in this toolkit will be of particular benefit to you if you are:

a new or recently appointed manager / supervisor looking to refresh or update your management / supervisory skills aspiring to a management or supervisory role wanting to establish a good skills base for future career progression.

TTC Introduction to Management Toolkit - 2008


What events are included in the toolkit?The toolkit will evolve over time and as needs change, but it currently consists of the following events.

OH&S Awareness for Managers and Supervisors

Conflict Management and Mediation Skills

Respect in the Workplace Managing People Effectively Financial Literacy for the State Sector

Building Stress Resilience

Mastering Time Management Career Planning

Four Pillars of Performance Management

Project Management – Information Session

Creative Thinking and Problem Solving

Delivering Convincing Presentations

Further details about each event, including the duration, approximate fee, month scheduled and a course outline are provided in the following pages.

How do you participate?Firstly, review the event outlines and identify whether there are any events you may be interested in attending.

Then complete the Registration of Interest form located at the end of this document and fax it to 6233 6600 or email [email protected] and we will place you on our Introduction to Management distribution list. When a date has been set for a course from the toolkit we will send you a flyer and registration form containing full course details, including date, time, venue and cost. If you are interested in that course, and are available, you will need to submit the registration form to secure your place.

Who do you contact for more information?If you have any questions regarding the events offered in this toolkit, contact Andrew Street at The Training Consortium on 6233 6766.


mailto:[email protected]


www.ttc.tas.gov.auEvent Month Duration Approx Member

FeeOH&S Awareness for Managers

and SupervisorsApril, JulyOctober

1 Day $270 - $300

Objective

Understand the issues and legislation surrounding OH&S at a State and Federal level, in particular your responsibilities as a manager/supervisor. Learn how to deal with accidents in the workplace. Detect hazards in the workplace and develop plans to eliminate or minimise risk.

Key content

The course focuses on key management responsibilities including: State and Commonwealth OHS legislation Hazard identification Risk assessment and control Responsibilities of employers Responsibilities of employees Due Diligence Accidents in the workplace

The course is designed to give Managers, Team Leaders and Supervisors within Commonwealth, State and Local Government organisations the skills and knowledge required to ensure that they establish and maintain a safe workplace for themselves and team members.

Event Month Duration Approx Member Fee

Respect in the Workplace April,September

1/2 Day $150 - $200


http://www.ttc.tas.gov.au/



Objectives

This workshop is aimed at anyone who wants to develop and foster positive working relationships in their workplace. This workshop will give you actions and strategies to create and maintain respect and a positive working environment within your team.

Key content

This course explores: The importance of a positive working environment Signs/indicators of a respectful workplace Values and Diversity in the workplace Reasonable and appropriate behaviours Personal behaviours that contribute and promote respect in the workplace Action planning for change in your workplace

This short course gives managers important information about what is inappropriate behaviour and ways to effectively deal with it when it happens.

Event Month Duration Approx Member FeeMastering Time Management March, August 1 Day $440 - $490

Objectives

This workshop is designed to give you back control over your day and restore balance in your life. This workshop combines a number of simple time management strategies, with some new ways of thinking about time and how to allocate it.

Key content

The program covers the following areas: Dramatically improved productivity and effectiveness Increased control and reduced stress. Better life balance Achieve goals by using time more effectively. Spending more time doing the things you really want to be doing The ability to design and manage you own life The diary training - both paper based and computer based systems How to apply time management principles

This course will refresh or hone your skills in prioritising and managing time and attention effectively and improve outcomes through more effective use of time and resources.

Event Month Duration Approx Member FeeConflict Management and

Mediation SkillsJune,

August2 Day $550 - $620




Objective

If we were truthful most of us would admit that we are re-active to conflict. We need to embrace conflict and become pro-active managers. This workshop teaches you how.

Key content

You will be better able to: Deal effectively with grievance and discipline issues particularly those centred around

harassment, bullying and diversity. Examining conflict avoidance strategies from organisational, managerial & workplace

perspectives Embracing positive conflict management Implement basic mediation strategies before a conflict has escalated to the point at which

adversarial processes are inevitable.

The program will be inter-active, using role play and group exercises based on typical situations.

Four Pillars of Performance Management

April,September

2 Days $490 - $560

Objectives

This workshop focuses on the systems, skills and strategies that build and support effective performance and development. Effective performance management and development begins with the recruiting process and continues throughout the life of the person’s employment.

Key content

You will gain knowledge and skills in: Managing others, managing self Keys to good performance Linking individual and organisational objectives and measures Setting and communicating performance objectives Communicating expectations Communicating with different styles The manager as coach Giving feedback Raising difficult issues Motivating change

Turn your performance management/development sessions into an effective and positive experience with this practical 2 day exploration of the four pillars of performance management.

You will be able to readily apply the skills learned in this workshop to the performance management system used within your organisation or agency.




Event Month Duration Approx Member FeeManaging People Effectively May,

November2 Day $460 - $530




Objectives

This workshop aims to provide you with greater confidence as people and task managers. Learn how to identify and develop leadership behaviours that will create the right environment for people to reach their potential. This intensive course provides a system for confidently managing staff.

Key content

The session will cover a range of areas, including: How to make the transition from technical expert to respected people manager The 4 basic supervision strategies – Directing, Coaching, Consulting & Delegating What is your preferred approach for leading people The brilliant system for choosing the right strategy at the right time What are the strengths and limitations of your preferred approach. How to lead a team in a crisis

You will be able to create a less stressful working environment by dealing more confidently with people at all levels.

Event Month Duration Approx Member FeeFinancial Literacy for the State

Sector2008 ½ - 1 Day Per workshop – please

contact TTC




The Financial Literacy calendar is a package of courses from the Financial Management Training Package developed by the Financial Management Education and Training Inter-Agency Working Group. These courses have been specifically designed to assist State Sector employees understand and comply with their financial management responsibilities and are endorsed by the Department of Treasury and FinanceThe courses apply to a broad range of Public Sector employees, from those new to the State Sector who require a basic introduction to the State Government Budgeting and Accountability framework, through to those responsible for managing budgets and programs.Workshops in the Financial Literacy program include:Performance InformationThe aim of this workshop is to provide participants with a practical insight into the development of useful performance information within the Tasmanian Government framework.

Financial FundamentalsThe aim of this workshop is to provide participants with an opportunity to better understand the fundamental concepts and elements of financial systems and financial reports.

An Operational Manager’s Guide to Developing a Business CaseThe aim of this workshop is to provide participants with an understanding of the requirements of a Business Case prepared in line with the Tasmanian Government Project Management Guidelines.

Understanding Your Budget Drivers and AssumptionsThe aim of this workshop is to provide participants with an opportunity to better understand the planning drivers and key assumptions that underpin budget development and budget preparation.

Understanding Accountability – Introduction to the Budgeting and Accountability FrameworkThe aim of this workshop is to provide participants with an overview of the Tasmanian State Government’s financial framework particularly budgeting and accountability.

Managing GrantsThe aim of this workshop is to provide participants with an introductory level understanding of the Tasmanian State Government’s approach to managing grants.


Building Stress Resilience February, July 1 Day $360 - $420




Objectives

Research shows that people who cope best with stress have a range of resistant resources – behavioural and cognitive techniques and tools that enable them to more easily manage pressure situations. This course provides participants with skills, tools and techniques to build their stress resilience and to promote clarity, focus, calmness and creativity.

Key content

Understanding and exploring stress – what is it? When is it harmful? How do you know when you are stressed? Stress triggers and responses

Explore the characteristics of people who are stress resilient – how do they do it? Understanding the key components of maintaining performance and wellbeing:

cognitive, physical and nutritional Develop stress resilient techniques and behaviours Develop a more positive and optimistic perspective and responses


Career Planning April, July, October

1 Day $310 - $380

Objectives

This interactive program, supported by proven career self assessment and planning instruments, will develop skills that successfully align your career to organisational needs. It will help you to determine what you want to do next in your career and how best to get there. The program will also teach you how to utilise important business concepts to realise your own personal goals and dreams within an organisational context.

Key content

Apply key business concepts and planning processes to your career. Learn the value of self-reliance, pro-activity and strategic thinking as they relate to

your career. Focus on important personal and workplace transitions and changes. Complete a systematic self-assessment of your key values, Career Anchor, skills and

barriers. Compare self assessment to organisational needs. Weigh up your career options and develop meaningful career goals, objectives and

strategy action plans. Learn the career marketing skills of feedback and networking. Commit to conducting market research and other post-program actions.



Event Month Duration Approx Member FeeCreative Thinking and Problem

SolvingOctober 1 Day $270 - $340

Objectives

This workshop is designed to introduce basic and complex problem-solving approaches using analysis skills to implement solutions and manage and resolve issues effectively.

Key Content

Define basic problem-solving approaches to effectively identify, manage, and solve problems

Identify problem-solving techniques in the corporate world through problem solver skill identification and application within different organisational cultures

Work through the problem solving process; identification, generation and implementation of a solution and confirming the elimination of the problem

Using analysis tools; including reasoning, logic, quantitative and qualitative analysis of a problem

Create and effectively manage problem solving teams effectively Problem solving basics Problem solving in the corporate world Problem solving process; identification, solution and confirming elimination. Critical thinking and information analysis Problem solving teams; management and the successful team.

Event Month Duration Approx Member FeeDelivering Convincing

PresentationsJune,

November1 Day $350 - $410

Objectives

This dynamic course uses a mix of theory, practical exercises and ‘on your feet’ video to teach you how to prepare and deliver convincing workplace or public presentations.

Key content

Understand presentation basics Identify a clear message Create interesting content Develop a logical presentation structure Develop effective visual aids Overcome nerves Capture and retain audience enthusiasm Deal confidently with questions



Event Month Duration Approx Member FeeProject Management Information

SessionMarch, May, July, October

Half Day $30 - $50

Objectives

Do you participate in projects? Do you participate in activities that are planned to create a product or service within a specific time frame in order achieve outcomes/benefits. If the answer is yes, then this session may be of help to you. This workshop is designed to introduce the basics of project management in preparation for undertaking the Training Consortium’s pathway for Project Management training.Key content

The Tasmanian Government’s Project Management Framework Project management terminology and an overview of the phases in the life of a project The 11 key elements that a Project Manager needs to consider no matter what the

complexity or size of a project Guide you through the resources available on the Tasmanian Government’s Project

Management website at www.projectmanagement.tas.gov.au Provide an opportunity to workshop a case study in groups using the Small Project

Business Plan Template Outline the Project Management services offered to you by the Inter Agency Policy and

Projects Unit.


http://www.projectmanagement.tas.gov.au/


Introduction to Management Toolkit – Registration of Interest

Please notify me when events from the Introduction to Management Toolkit have been scheduled:

First Name Last Name

Position/Title

Agency

Address

Email

Phone Fax

Fax / email the completed form to The Training Consortium, 6233 6600 or e-mail [email protected]

Please note that your registration of interest does not commit you to participating in any events from the toolkit. When a date has been set for a course from the toolkit TTC will send you a flyer and registration form containing full course details, including date, time, venue and cost. If you are interested in that course and are available you will need to submit the registration form to secure your place.


mailto:[email protected]

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