evaluation
TRANSCRIPT
Framework
• Evaluation• A framework• Case of NMDC• Reference
Vignesh 2
Evaluation
• Quantitative and qualitative approaches–Hard Vs Soft–Differing assumptions & required skill sets
• egov systems has both components• evaluation should include both.. • Evolving frameworks
Vignesh 3
Suggested components
• Hard measures• Soft measures• Hierarchy of measures
Vignesh 4
Hard measures• Cost – benefit analysis
– Benefits measurement problems– Factors are not exhaustive– Accounting procedures inadequate nature of organizations / service organizations
• Benchmarks – Metric benchmarking from abroad inapplicable due to nascent stages
– grading of IT infrastructure• Info abt a topic in website; link to relevant contact, downlodable forms, online transactions
Vignesh 5
Soft measures• Scoring Method
–Weighted average of selected attributes– Includes both tangible and intangible benefits
• Stages of egov– figure
• Sociological –Opinion gathering abt employees adaptability
Vignesh 6
Hierarchy of measures• Mix of soft and hard measures, but in a sequence– Figure
• Flexible – context specific measurement
Vignesh 7
NDMC• Colonial legacy• Like a mini‐government – supplies electricity, water
• Budget comes from central govt & own revenues / cash rich
• use of IT in internal gov by 2001~ INR 20 m
Vignesh 8
Evaluation
• Study was done in 2003 by IITD researchers• Benchmark – fig
– poor performance when compared ‐ fig
• Scoring method – fig– Comparisons not available
• Stages of e‐government – fig
Vignesh 9
Eval…cont..
• Sociological angle– Moving from bureaucratic structure, linked with other units, flexible, increased accountability
– Computer training to the workers, initial resistance, awareness education
– Expected gradual change
• Measurement hierarchy• See table 5 /
Vignesh 10
Reference
• Gupta, M. P. and D. Jana. (2003). E‐government evaluation: A framework and case study. Government Information Quarterly, 365‐387.
• Emailed.
Vignesh 11
• Thank you!
ClarificationsQuestions
Comments
Vignesh 12
Stages -- --
Vignesh 13Layne & Lee, 2001
Hierarchy -- --
Vignesh 14
Benchmark --
Vignesh 15
Comparison --
Vignesh 16
Score card --
Vignesh 17