european format cv 2014 - airlines

Curriculum Vitae

PERSONAL INFORMATION Pierpaolo Pretta

Via Andrea Solario, 89, 00142 Roma (Italy)

[email protected] - [email protected] - [email protected]

http://it.linkedin.com/in/ppretta14

Skype pierpaolo.pretta

Sex Male | Date of birth 14/06/1968 | Nationality Italian

JOB APPLIED FOR

WORK EXPERIENCE

01/07/2004–Present Senior Cabin Crew Member/Inflight Manager - VIP Flight Attendant (Gulfstream 500-Falcon 900/2000) Quality Manager.(Certif.n°.QAU.04.07)Meridiana Fly Spa - ENI Servizi Aerei SpA., Olbia - Rome. (Italy)

▪ Management of assigned crew through directions, motivation and development to achieve highest standards of performance and productivity in accordance with the Operational and Emergency Procedures Manual.

▪ Utmost respect and application of international standards of safety. Zero tolerance towards non-safety practises. Ensure awareness, understanding, and buy-in to Service Delivery objectives, standards and requirements.

▪ Periodical presence in-flight as In-flight Manager, to monitor and check the effective standards application and customer service satisfaction achievements.

▪ Liaise on issues, identifying opportunities and agreeing solutions. Apply of clear assessment criteria and measures for on-board appraisals. Guide of SCCMs/Pursers in carrying out on-board appraisals, ensuring quality and consistency of reporting.

▪ Careful analysis of individual cases and trends in performance, attendances and/or behaviours through SCCMs/Pursers daily personal evaluations.

▪ Careful monitor of crew productivity with special attention to sicknesses and absence in general.

▪ Strong and effective cooperation with support departments, HR, Safety, Clinic etc, and general management about welfare, disciplinary, industrial injury, long term sickness. Ensure timely application of the disciplinary process to improve standards where necessary.

▪ Cooperation with the line structure about disciplinary and grievance procedure management. Strong control about the delivery of a high performance culture through a correct coaching of the management team ensuring that brand integrity and airline values are applied and respected. Management of ongoing training, progress and development and plans.

▪ Provide guidance where appropriate and liaise with Cabin Crew Training where training/development is required.

▪ Mediation and involvement of the cabin crew unions in decision making to enhance good and positive relationships.

▪ Ensuring the setting of cabin crew policies, are appropriate and consistent with company policy and local legislation and that all policies are with the company values.

▪ Respond efficiently and effectively to incidents of misconduct/gross misconduct and ensure the appropriate application of policy and procedure. Identify crew development needs through ongoing dialogue and feedback.

▪ Ensure to be and always remain a positive example for all the In-flight personnel especially for ab-initio crew that should be welcomed to the company and introduced to SD objectives and expectations.

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Curriculum Vitae Pierpaolo Pretta

▪ Management of internal/external customer while keeping excellent relationships externally as well as internally.

▪ Management of complaints while investigating and determining root causes while guiding and recommending improvements to prevent re-occurrence, or taking remedial action, as appropriate.

▪ Management of effective communication in line with the Company standards. Always ready to operate on call.

Business or sector Airline

01/08/2000–30/06/2004 Ground Operations Manager - ISAGO AuditorAlitalia Linee aeree Italiane, Roma (Italy)

▪ Management and control of the local station budget and ongoing local expenditures.

▪ Deliver strong performance at the outstation, whilst managing relationships with relevant internal and external parties.

▪ Coordination with the HR Department in Recruitment & Selection, Training & other Employee Welfare activities of station staff.

▪ Train and motivation of staff ensuring that the best interest of the company are maintained at that the Airport in compliance with the company standards and policies. Management & supervision of the performance of the customer service team and the handling agent services (Complaints Management).

▪ Ensuring the most efficient handling of all company scheduled and non-scheduled flights, passengers, freight and mail and that aircraft schedules are maintained through liaison with the company departments and Handling Agents. Ensure 3rd party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraints.Ensure that all airport activities are delivered safely and securely in compliance with Company corporate, local and CAR OPS regulatory standards.

▪ Responsible for the maintenance of Emergency Response and Business Continuity plans.

▪ Manage and audit Service Level Agreements with Ground Handling Agencies

▪ Interaction and liaising with Airport authorities & other regulatory authorities, contracted service providers, GSA [general sales agent] in Rome and other operations stations.

▪ Responsible for the delivery of delay, disruption and diversion plans.

▪ Ensure that opportunities to optimize airport revenues are identified and delivered.

▪ Ensure the Performance Management of all team members is carried out in accordance with the Airline values


01/04/1995–01/07/2000 Senior Cabin Crew Member - VIP FA - Customer Service Officer - Uniform ManagerAlitalia Linee Aeree Italiane, Roma (Italy)

▪ Coordination with the HR Department in Recruitment & Selection, Training & other employees Welfare activities.

▪ Train and motivation of staff ensuring that the best interest of the company are maintained in compliance with standards and policies.


EDUCATION AND TRAINING

01/12/2006–07/06/2010 Diploma in Airline Studies - University Degree 4 Years EQF level 4

ATDI - Aviation Training & Development Institute IATA, Geneva (Switzerland)



01/10/2009–12/04/2010 Certification in Airport Operations StudiesIATA, Geneva (Switzerland)

▪ Full knowledge of the world of Airports.

▪ Various Airport Customers and Partners.

▪ Functions and relationship between the different areas of an Airport such as landside, terminal, and airside.

▪ Airport economics.

01/04/2009–01/06/2009 Certification in Airport Customer ServiceIATA, Geneva (Switzerland)

▪ The Airport environment.

▪ Airport Customer Types, Needs and Behaviours.

▪ Cross-Cultural Awareness.

▪ Airport Customer Service Features.

▪ Characteristics of Airport Shops.

▪ Professional Salesmanship.

▪ Handling Complaints and Returns.

▪ Customer service Measurements

▪ Loss Prevention.

▪ Trends in Customer Service.

01/10/2008–01/12/2008 Certification in Airline IndustryIATA, Geneva (Switzerland)

▪ History of the Airline Industry.

▪ The Airline Industry today.

▪ Airline Organisational Structure and Personnel.

▪ Airline Business Model.

▪ Airline Safety and Security.(IOSA & ISAGO, ICAO Framework & Sarps.)

▪ Airport Functions.

▪ Air Navigation Service Providers (ANSPs) Functions.

▪ Airline Fleet.

▪ Airline Manufacturers and Vendors.

▪ Government and Industry Agencies (IACO-IATA-ACI).

01/10/2006–01/12/2007 Certification in Airline Customer ServiceIATA, Geneva (Switzerland)

▪ Better Standard of Customer Service.

▪ Communication Skills.

▪ Customer Contact Techniques.

▪ Social Styles.

▪ Dealing with Complaints.

▪ Managing Stress.



▪ Airline Fleet.

▪ Airline Manufacturers and Vendors.

▪ Government and Industry Agencies (IACO-IATA-ACI).

01/09/1999–01/09/2000 Master in Management of Human ResourcesIFOSCA - Istituto di formazione per le scienze antropologiche, Roma (Italy)

01/09/1989–01/07/1991 DEUG Langues étrangères appliquéesUniversité Charles de Gaulle, Lille (France)

PERSONAL SKILLS

Mother tongue(s) Italian

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production

French C2 C2 C2 C2 C2

English C2 C2 C2 C2 C2

Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient userCommon European Framework of Reference for Languages

Communication skills ▪ good communication skills gained through my Master in Management of Human Resources and through my experience as Flight Attendant and Cabin Crew Manager.

▪ excellent contact skills with children gained through my experience as Flight Attendant.

Organisational / managerial skills

▪ Sense of organisation and good experience in project or team management achieved through leading, managing and coordinating Teams as Cabin Crew Manager.(currently responsible for a team of 400 people). Good and strong Leadership.

▪ Experience in evaluating air operations critical safety elements using a systemic approach;

▪ Proven work experience in an international environment;

▪ Good knowledge of Member States obligations in relation to the EU aviation safety regulations;

▪ Experience of working with the Agency’s key external stakeholders;

▪ Capacity to summarise complex situations and convey key messages to senior management;

▪ Proven capacity to work under time pressure and independently;

▪ Ability to write clear and concise reports.

▪ Self-controlled, Humanly oriented, trustworthy personality.

▪ Able to cope with Stress.

Job-related skills ▪ Excellent Quality Manager (Certification n° QAU.04.07 in accordance with requirements JAR-OPS , European Regulation 2042/03 & ISO 19011)


http://europass.cedefop.europa.eu/en/resources/european-language-levels-cefr


▪ Good command of quality control processes (currently responsible for quality audit, IOSA & ISAGO checks, and Safety in general)

▪ Mentoring skills (as senior Flight Attendant, I am responsible for the training and induction of new Cabin Crew staff)

▪ Excellent knowledge of IOSA-IATA operational safety audit program.

▪ Excellent knowledge of ISAGO-ITA safety audit for ground operations.

▪ Excellent knowledge of the international framework, policies and standards (ICAO).

▪ Excellent knowledge of doc.8973 ICAO security manual

▪ Excellent knowledge of doc.8959 ICAO safety manual

▪ Excellent knowledge of Sustainable Development ICAO/IATA.

Computer skills ▪ good command of office suite (word processor, spread sheet, presentation software)

▪ good command of photo editing software gained as an amateur photographer

▪ Excellent knowledge of Reservation Systems Arco, Codeco, Gui, for airlines.

ADDITIONAL INFORMATION

ANNEXES

▪ refernze alitalia iosa.english.pdf

▪ referenze alitalia per isago.english.pdf

▪ Meridiana reference letter for Pierpaolo Pretta JULY 2014.pdf

▪ IAS_5024.JPG


European Skills Passport Pierpaolo Pretta

refernze alitalia iosa.english.pdf


SZC/FCO

D E C L A R A T I O N

When preparing to the check IOSA / IATA in 2004,Dr.Pierpaolo Pretta, Senior flight attendant and Cabin crew manager (with certification of crew / Cabin Crew Safety JAR-OPS1) since 1994, stood for: - The excellent ethical in conduct; - Objectivity, clarity and fairness in expressing judgement; - Self-confident in knowledge and ability; - The the honesty and firmness in convinctions; - The focus in achieving the objectives; - The acute observation of the physical environment and all activities; - Excellent ability to work in team; - The openness to alternative ideas and/or methods; - Feel the grace and used in working with different people; - The option used to manage information; - The interior adaptability to different situations; - The analytical and logical in reaching conclusions; - The physical and psychological characteristic of the role of 'Auditor; - Clothes, excellent image, habits, elegance and personal hygiene;

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particular appreciation was expressed for the leadership that contributed to the final positive outcome through:

- The planning and actual use of resources during the audit; - Representing the company in communications, organizing and directing the inspectors during the audit; - Directing the Audit Team in reaching conclusions; - Prevent and resolve problems and conflicts, - Preparing and completing the Audit Reports

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referenze alitalia per isago.english.pdf


Roma, 10 Dicembre 2009 SZC/FCO

D E C L A R A T I O N

Upon request of the concerned, We state that Dr. Pierpaolo Pretta, born in Cagliari on 14/06/1968, has worked at our company as IOSA Auditor during an official check in 2004, with results more than commendable. To confirm the above, we attach to the present copy of the declaration of the Auditor Coordinator, Dr. Gennaro Anastasio and a brief profile describing the characteristics of Dr. Pierpaolo Pretta.

It makes this plain paper for the purposes authorized by law


Meridiana reference letter for Pierpaolo Pretta JULY 2014.pdf


TO WHOM IT MAY CONCERN

The present, pursuant to regulation (EC) No3922/1991 for the time being in force, certifies that Dr.Pierpaolo

Pretta has completed the initial safety training course in complying with EU OPS 1.1005 in 1995, and has

regularly and successfully passed, during the years, till today, the associated checks in accordance with the

International and national aeronautical laws.

We also certify, that Dr.Pretta has worked for our airline as SCCM (Senior Cabin crew Member with European

Certification of Cabin Crew Safety EU-OPS 1.) with great success and results. Any courtesy to him will be much

appreciated.


IAS_5024.JPG


european format cv 2014 - airlines

Leadership & Management

company standards

general management

management team

management of complaints

management supervision

management of ongoing

company departments

company policy