ETIQUETTE & BEHAVIOR

MEHAK SADIQ

MAHAM

MADIHA &

AAAAAAA

WHAT IS ETIQUETTE..???

“The forms , manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life.”

MANNERS

Coded Behavior

Character

Habits

Thought

NEED

OF

ETIQUETTE

To be proper and respectful in multiple scenarios

Makes you a cultured individual

Teaches you the way to talk

To create an everlasting first impression

FACTORS INFLUENCINGETIQUETTES

PHYSICAL :

Grace

Beauty

External Appearance

OTHERS:

SchoolingFamilyFriendsEducationMarital life

PSYCHOLOGICAL:

Childhood Origin

Parental Heredity

KINDS OF ETIQUETTES

Social Etiquette

Corporate Etiquette

Wedding Etiquette

Meeting Etiquette

Telephone Etiquette

Eating Etiquette

Business Etiquette

Netiquettes or Net etiquette

Driving Etiquette

Interview Etiquette

PERSPONAL

ETIQUETTES

Personal Hygiene

Skin

Hair

Hands

Nails

Tooth

Feet

Shoes

Hose

Uniform

Jewellery

Mind & SoulThoughtsHabitsCharacterAttitudes

Postures StandingTalking while standing ImpatienceSitting in Groups

PERSPONAL ETIQUETTES

Dress Codes- Informal & Formal

Simplicity

Sense of Taste

Fitting In Color Blending

Accessories

Dressing for Occasions

FAMILY ETTIQUETTES

YOU

PARENTS

SISTER BROTHER

RELATIVES

•Empathy• Sympathy• Responsibility

•Respect•Status •Heredity

• Rights•Good Will• Mutuality•Advantages• Disadvantages

OFFICE ETIQUETTE

Office Codes Behavior

Rules & Regulations

Policies & Principles

Regularity / Punctuality

Organizing your day

Uniform / Dress Codes

Reporting for duty

Greetings

First Name - Formal Style

Official Introductions -Acknowledgements

Business Cards

Helping Colleagues

Managing The Boss

Handling Subordinates

Handling Rivals

Gossips / Yapping Conflicts / Disputes / Memos

Be punctual

Avoid annoying habits

Practice teamwork

Discourage personal office visitors

Do not use strong perfume or cologne

Do not wear noisy jewellery

Be tactful with rude

Treat a person the way you wanted to be treated

Etiquette for Reprimanding & Counseling

Begin talk with praise and honest appreciation

Talk about your own mistakes before criticizing the other person

Ask questions instead of giving direct orders

Use encouragement.

Make the fault seem easy to correct

Make the other person happy about doing the thing you suggest

TELEPHONE

ETIQUETTE

Be polite, pleasant and courteous when answering the telephone

Answer promptly any telephone that rings in the office

In a restaurant, cells should be silenced. If you receive an important call, you should excuse yourself and go outside to take the call.

In a business meeting, unless you are a medical professional who might be urgently needed,do not see the need for you to be texting.

BUSINESS MEETING

ETIQUETTE

• Host should send a planned agenda ahead of time with clear objectives.

• Start and stop on time. Don’t wait for latecomers.

• Meetings should be focused on topics related to overall strategies.

• Allow all participants to be involved.

• Encourage participation.

• Encourage challenge (this is where the best ideas arise)

SOCIAL ETIQUETTE

Become genuinely interested in other people

Smile

Begin in a friendly way

Be a good listener

Encourage others to talk about themselves

Talk in terms of the other other’s interest

Make the other person feel important - and do it sincerely.

Avoid argument

Show respect to other’s opinion

DRIVING ETIQUETTE

Avoid Distracted Driving

Light the Way

You're Cut Off

Speeding and Dangerous Driving

Don't Be Trashy

INTERVIEW

ETIQUETTE

Be prepared to share what you can do for the organization, and how you can make a difference.

Arrive early (5-15 minutes).

Be courteous to the receptionist or assistant. Give your name, appointment time, and business card (if applicable).

Use good posture.

Avoid using first names, unless the interviewer is familiar.

Listen carefully and learn. Smile and be yourself.

Relate your qualifications and your desire to do a good job.

Do not initiate discussion about salary or benefits.

Send a follow up thank-you note.

Handshakes

Always ask yourself, "What is the kindest way possible of doing this thing?"

The RSVP-"Respond, if you please."

Thank-You Notes

Everyday, Common Consideration

Don’t announce a death in the family by text

Always say please when asking for something

It's dangerous to talk on a cell or text while driving.

RULES OF ETIQUETTE

THANK YOU