ETI 3647 – Supply Chain Management Syllabus

My Professor

Video - https://youtu.be/3ki4KolQtSk

Professor Wende Huehn-Brown, Ph.D., CPIM

Contact Information:

• Office: St. Petersburg/Gibbs Campus, TE Room 131A, Directions

• Phone: 727-341-3131 (Skype for Business)

• Email: huehnbrown.wende@spcollege.edu (use MyCourses for course related emails)

• Tutoring: Physical meet bringing work to office hours/other location or virtual meet sharing desktop via Skype for Business or WebEx

• Instructor Web Page: http://www.spcollege.edu/instructors/id/huehnbrown.wende

• Office Hours: Tuesday & Wednesday (Office: 10AM to 3PM). Thursday (EpiCenter prior blended class 4PM to 6PM). Or make appointment.

• Availability: Contact via phone, email, and other methods at any time. Regularly available and will return voice messages or emails typically within 24 hours (max. 48 hr.). Course grading is normally complete within 1 week from submission due date.

Course Overview

The supply chain starts with raw materials (made or extracted) and ends with final consumable or used products and services. But it does not really end there as we seek more sustainable solutions today for products and services that can be reused or recycled at the end of their life in another supply chain (cradle-to-cradle). We also use much technology to manage communication, inventory, orders, transportation, and more in our integrated supply chains across different industries or stages. This course helps students understand the principles and strategies used in supply chain management to integrate different organizations to shape competitive abilities at an extended enterprise-level. Supply chain management is complex and decisions are globally interdependent

across numerous organizations to add value at better meeting (or exceeding) customer expectations, as well as creating financial value (will not function long without a profit). Supply chain management is an interdisciplinary course that uses financing, marketing, and operating decisions. As students continue to grow their careers, this field of study is linked to many career opportunities as each enterprise is part of one or more supply chains.

Course Description from Catalog:

This course builds on the basic concepts learned in operations management in order for students to further understand how to build and implement supply chain or value chain networks. Students learn principles, processes, technologies, strategies, and analytical techniques used to integrate global supply chain management best practices. Emphasis will be on the student developing an enterprise wide and systems view to manage the flow of information, physical distribution, and revenue required to deliver products and services from raw materials through end consumer use (and reverse flow). This course will incorporate basic supply chain management, customer demand management, inventory management, supplier relationship management, and logistic management as they relate to the core aspects of this management practice.

Prerequisites:

MAN 3504 Operations Management AND admission to the Technology Development & Management BAS OR International Business BAS OR Business Administration BS, OR Sustainability Management BAS OR Management & Organizational Leadership BAS. 47 contact hours.

Due to the interdisciplinary nature of supply chain management, students are also encouraged to complete FIN 3403 Financial Management and MAR 3802 Marketing Management (along with MAN 3504 Operations Management) before starting this course.

Weekly Learning Objectives:

Week 1: The student will evaluate basic supply chain management concepts through strategies, trends, and performance measures.

Week 2: The student will analyze supply chain network designs and the application differences for services versus products, as well as review key supply chain decisions.

Week 3: The student will examine the significance of processes, people, sustainability, regulations, and supply management on supply chains.

Week 4: The student will analyze methods to plan customer centric supply chains, as well as use of communication, collaboration, information systems, and evolving technologies.

Week 5: The student will assess inventory management, capacity and warehouse decisions, as well as price and promotion decisions for supply chains.

Week 6: The student will evaluate transportation and cost management, as well as use of data mining and sensitivity analysis in supply chain decisions.

Week 7: The student will analyze global trade and risk management, as well as simulations and models used in supply chain management.

Week 8: The student will integrate lessons through a comprehensive final exam, as well as with completion of a final project.

Each Week: Students will work on honing skills for doing research, writing and citing their research, using MSOffice for professional reporting, building communication and leadership skills, as well as exploring supply chain careers and certifications. Various case studies are also used to learn best practices and new technologies used in supply chain management.

Required Materials

Textbook: None

There is no assigned textbook for this course. All associated reading and multimedia are built into weekly lessons under the course content.

Watch this short video (https://youtu.be/MKQ_ZHnAPmU) demonstrating how course content is designed, as well as tips to navigate reading, multimedia, and assignments for success in this course.

Students should have saved the supporting decision science software from the pre-requisite MAN 3504 Operations Management course. POM for Windows and/or ExcelOM may be useful for some analytic problems in this course. If students did not save or use the decision science software in their pre-requisite course, they may find their MyOMlab access code is still good (i.e. one year max.) to download. Students may find the MAN 3504 course still available in the Pearson MyLab & Mastering system (log into http://portal.mypearson.com/mypearson-login.jsp). Further course content tutorials provide manual examples, as well as use of Excel spreadsheets for the analytics too.

Computer Requirements:

Students should have regular access to a computer that is connected to the Internet. It is strongly

recommended that students have a broadband (high-speed) internet connection such as DSL or a

cable modem. When viewing online videos or taking online quizzes/tests and doing submissions,

students should have an internet connection that is stable and will not drop their

connection. Students without a stable high-speed internet connection should consider making

arrangements to use alternative means (i.e. St. Petersburg College library or a similar facility) where

a stable high-speed internet connection is available. Recognize student computer problems do not

constitute an acceptable excuse for missing a submission deadline (procrastinating until the due date

increases risks that students may miss or do poor on required submissions).

Students are responsible for making sure their computers are compatible to the system

requirements (system check). Internet browser use and settings, security and virus protection

software settings, necessary plug-ins and software requirements, and other computer requirements

today require students to assure the computer they are using for their online studies will appropriately

support their course needs to be successful. Students should contact SPC Technical Support if they

need further assistance to get anything in this course to run appropriately on their computer.

SPC Technical Support Desk Call Center

http://www.spcollege.edu/helpdesk/

A standard file format applies to submissions in the College of Business to support file compatibility and sharing needs. Students are required to submit all assignments in Microsoft Office formats (Word, Excel, PowerPoint, and other Microsoft formats). Other formats may have compatibility issues. Students can access MySPC to get Windows and MS Office (FREE for both Mac and Windows users, see http://www.spcollege.edu/microsoft). As covered in the pre-requisite MAN 3504 Operations Management course, ExcelOM needs Excel for this add-in to operate (Windows or Mac). While POM for Windows requires Windows (it is common for Mac users to also use Windows, see http://www.macworld.co.uk/how-to/mac/how-run-windows-on-mac-vmware-boot-camp-virtualbox-3497251/ to support use of this decision science software if interested). Students also have Microsoft 365 online access to support student email, one drive, etc.

It is required that all students must have access to a web camera and headset microphone to support

video submissions. Students should arrange for the necessary equipment if they intend to earn full

credit for those submissions (written option for partial credit). Students may have other options (see

instructor, i.e. Skype for Business) or be able to schedule a physical presentation at another time

period (i.e. attend office hours or blended class) as an alternative.

Schedule

Students should use the MyCourses Calendar for specific dates (set notifications for remainders

*). This schedule covers the weekly action items all students need to complete (at a

minimum, additional study resources are not listed on this schedule). All submission deadlines

are 11:55PM EST and each week plans the minimum 18 hours for learning standards. Students are

encouraged to print and follow this schedule over the course as restrictions on course content will

prevent some items from showing on the MyCourses Calendar until students have completed the

requirements. Alterations may be made as the need arises in the judgment of the professor.

Course Content

As the schedule shows, the course is broken down into 8 weekly modules designed to provide the student with an understanding on the fundamental concepts of supply chain management. A variety of learning activities are designed for the student to gain a unique set of competencies for effective knowledge and skills relative to the best practices in supply chain management.

1. Readings - Students are assigned weekly readings from e-books, websites, journals, news articles, and other sources to develop a rounded knowledge base on the broad field of supply chain management. Since there is no textbook assigned for this course, students will find provided readings under the Course Content. Each week groups these sources by key concepts for the course learning objectives, as well as offers further optional sources with case studies using these concepts for students to explore at greater depth.

2. Multimedia - Students will find multimedia with the readings each week. This includes text, audio, images, videos, handouts, and other resources to learn the key concepts for the course learning objectives. Some multimedia requires student interaction to complete further assignments in this course.

3. Assessments - As students review the syllabus schedule, they will find multiple sub-modules within each weekly lesson that groups or breaks down the course learning objectives. Many of these sub-modules will have an assignment students will need to complete to assess how they are progressing through understanding the lesson concepts. Just as supply chain assessments or audits are used to identify gaps or opportunities for improvement to performance, learning assessments have a similar purpose. Students will find several assessments allow students to complete additional attempts (i.e. quiz from a pool of questions with additional attempts giving different questions). Many assessments are timed and those with multiple attempts will use the maximum score at the end of the week for a grade. Other types of assessments are used too, but students should use these assessments to help themselves identify the concepts they are not understanding (revisit the reading and multimedia in the lesson between attempts). These assessments close Saturday of the week they are due (11:55PM EST). Students should review assessment attempts after their deadline (open only 4 days) for errors to prepare for the final exam.

4. Analytics - Students will have weekly analytic or mathematical assignments associated with decisions in the lesson. These problems are quantitative applications of the supply chain management concepts. The scenario of these assignments builds over the course with students evaluating how to further apply the concepts from the reading and multimedia. Students may find using the ExcelOM or POM for Windows from the MAN 3504 prerequisite course helpful for some of these analytic problems. There is a set of tutorials for each assignment which demonstrates manual, Excel, and POM for Windows (if applicable) to use for the analytics. All analytic assignments close Sunday of the week they are due (11:55PM EST). Students should review analytic submissions after their deadline (open only 4 days) for errors to prepare for the final exam. If students can not find their own computation errors they should email their work on the problem to the professor after the due date for additional feedback.

5. Hone Your Skills - Students taking this course are typically in their senior year finishing their bachelor degree. To continue to work on various skills needed for successful business careers, students will examine and further apply these skills in assessments or projects. Each week the skills will build upon the prior week skills. All these skill based assignments close Sunday of the week they are due (11:55PM EST). Students should review feedback on these submissions to continue to work on developing these skills.

6. Final Project – This project has three submissions in Week 2, 4, and 7. These submissions close end of Sunday (11:55PM EST). Students should start each submission early to be ready for the

due dates. This project is a supply chain research assignment. Students will select a supply chain, then apply critical thinking skills to research and define the supply chain, identify performance metrics, and analyze the supply chain along with providing recommendations on how to improve the performance of the supply chain. This assignment will require students to synthesize, reflect, and evaluate the supply chain management lessons learned over the course and apply them within a realistic business application associated with the supply chain they select for this project.

7. Final Exam – A final comprehensive exam is completed early in Week 8 using similar questions from the assessments, analytics, skills, and project submissions. Students should always review weekly feedback to further improve knowledge associated with the lessons, but also to help prepare for the final exam. This comprehensive Final Exam which will close early (end of Wednesday) in Week 8 to support final grade reporting needs. Students get one attempt (3.5 hour max.) on this Final Exam.

Syllabus Addendum

The Syllabus Addendum is provided in the Course Home News, SPC Resources, How to Succeed link in every class. This addendum covers factors regarding How to Be A Successful Student. These are college-wide policies to support student success with:

• enrollment and refund opportunities • attendance and participation needs • financial obligations and eligibility • accessibility services for documented disabilities • student expectations and conduct • academic honesty and integrity • safety and security • resolving student concerns • other support services available

Recognize the instructor has the authority to remove disruptive students and delete any inappropriate posts or materials. Students having issues with these success factors may be removed from courses or even face disciplinary action depending on severity of issues. As covered in this addendum, all materials in the course are subject to copyright law and are only available to students for use in their studies (can not be copied or shared outside this course). Students should first speak to their instructor to resolve any concerns they may have on the course or their grades.

Communication Policies:

Students should always practice professional communications not only with their professor, but also with college administration and their peers in the course (disrespectful and disruptive students may be removed from the course and even suspended or expelled from the college). Professional communications should be used at all times which includes using an appropriate subject in the title, as well as a greeting or salutation and closing signature in emails (not doing so is only suitable for

family and friends). Please understand employers are asking SPC to work with students on netiquette to help students grow better communication skills needed for a successful career (see netiquette link for more tips, as well as guidelines in the syllabus addendum).

Attendance Policies:

As the syllabus addendum states, instructors will verify and report student attendance in the first two weeks. Students will be classified as ‘No Show’ if they do not provide any submissions for each week. Students with attendance issues in both Week 1 and 2 will be administratively withdrawn from the course and will receive a grade of W. As the syllabus addendum further states, students with financial aid will be responsible for paying for the class if they have attendance issues these first two weeks.

Please understand skipping any of the course content, assigned actions items, and submissions as shown in the syllabus schedule may result in students not being successful (earn 0 points) in the course. However more importantly students will not learn the week’s objectives skipping these requirements. Later week lessons build upon prior week lessons typically leaving students struggling if they skip the action items in a course. As students learned in the pre-requisite operations management course, learning is an operation students need to manage no different than a business (take in the inputs from course content to transform or apply in the outputs or submissions needed).

Further, in the week following the last date to withdraw with a W (see academic calendar), instructors will report students who are not actively participating in the course. Students that have not completed the majority of the assigned graded submissions in each Week 3 through Week 5 will be reported as not actively participating in the course and will receive a grade of WF in that following week. As the syllabus addendum states, students may withdraw themselves prior the last date for a W, however if students receive any form of federal financial aid they will be required to repay a portion (please speak to a financial aid counselor, see https://www.spcollege.edu/financial-aid/keeping-your-financial-aid/withdrawals). Students should review this college-wide policy further to understand GPA and financial consequences.

No late submissions will be accepted unless the student provides a documented excuse (i.e. family death certificate, doctor's note, etc.). After verification of this documentation a late submission may be accepted as long as completed within one week from the due date. Advance notice should be given to the instructor whenever possible to arrange for further alternatives. Recognize computer problems, travel, and lack of planning do not constitute an acceptable excuse for not meeting a deadline. Students should review the syllabus schedule and plan their time each week to complete the action items on-time (all deadlines are by 11:55PM EST). Students should plan a minimum of 18 hours per week for each 3-credit 8-week course.

Grading Policies:

Students should review the instructions and grading assessment rubrics included with assignments. Grading assessment rubrics will be used for corresponding submissions and the instructor will send additional remarks or feedback comments for all submissions within 7 days after the due date.

A grading curve may be applied at the instructor’s discretion. Incomplete grades fall under the Incomplete Grades and Procedures of the college. Per SPC policy, for an incomplete grade to be assigned, the student must provide documented evidence of the reason(s) or circumstance(s) for the extension, have a minimum of 80% of the course completed, be considered in good standing in the course (i.e. C or better), and acknowledge in writing the plan to finish the necessary work. In the

event of an “I”, the instructor will provide the terms for all required work to be completed; no later than the end of the sixth week of the next semester. After that time, a grade of “F” (or higher if the work that has been submitted is adequate to justify the higher grade) will be assigned. Students with anything less than 80% of the course completed will result in the appropriate letter grade being recorded.

Academic Honesty

The Academic Honesty policies are provided in Course Home News, SPC Resources in every class. These college-wide polices require all students to agree to adhere to upon enrollment in every course at SPC.

Students should closely read the Honor Code policies and examples on:

• cheating • plagiarism • bribery • misrepresentation • conspiracy • fabrication • collusion • duplicate submission • academic misconduct • improper computer/calculator use • improper online, TeleWeb, and blended course use • disruptive behavior • confidentiality

As highlighted in the syllabus addendum, failure to meet this honor code will result in academic and disciplinary action. This may mean a zero on an assignment which is reported as an academic integrity issue. Repetitive issues may result in an F in the course or expulsion from the college. As members of the St. Petersburg College community, students also have an ethical obligation to report violations in any academic honesty policies they may witness. In addition, students that receive assistance from a tutor must ensure that any graded work submitted in a class is the student’s own work.

Additional Links & Resources

1. Tutors – available online and on-site at the Learning Centers: https://mycoursessupport.spcollege.edu/learning-centers. These resources are FREE and may be helpful with writing (including APA format), math, and computer skills needed for this course. Additionally, this course includes online learning resources with homework tutorials to supplement lesson explanations and examples. Students should talk to their professor if they need additional assistance.

2. Computer Labs – available on most campuses for course needs: http://www.spcollege.edu/computerlabs/. For FREE technology tutorials see SPC partnership resources at https://mycoursessupport.spcollege.edu/technology-tutorials.

3. Libraries – available online and on-site at 8 campuses: www.spcollege.edu/libraries/. The SPC Library and Services include help with research (beyond what is offered in the Course Content tutorials), as well as Ask a Librarian which is part of the Florida Virtual Reference Service.

4. Academic Advising – assist with academic planning for course sequencing, selection, registration, transfer and other requirements: http://www.spcollege.edu/advising/.

5. Student Services – other business, academic, and campus services are available: http://www.spcollege.edu/services/. This includes a variety of services for veterans (http://www.spcollege.edu/veterans/), counseling (3 FREE sessions per year, see https://mycoursessupport.spcollege.edu/student-assistance-program), English classes, student ID (need for free PSTA bus use), career services (http://www.spcollege.edu/careerservices/, includes internships and employment opportunities) and other assistance.

6. Academic Calendar - plan the year in advance for time to support studies: https://www.spcollege.edu/calendar/.

7. Campus Safety – information on emergencies and other policies: http://www.spcollege.edu/safety/. Blended students that need an escort to their car or to report an issue on any campus, call Campus Security at 727-791-2560.

8. SPC Students - student handbook, planner, student life, and other information: http://www.spcollege.edu/students/.

Titans Care:

As an SPC student it's vital that you know Titans Care. You can access resources through SPC’s Student Assistance Program (SAP) (https://mycoursessupport.spcollege.edu/student-assistance-program), a collaborative resource for students with mental health or general life issues. SAP provides help and education in suicide prevention, mental health, substance abuse awareness and more. It is SPC’s belief that supporting mental wellness is everyone’s charge and that one loss as a result of substance abuse, mental illness, or suicide is one too many. If you or a loved one are considering suicide, please call the National Suicide Prevention Lifeline at 1-800-273-8255.

Accessibility Statement:

This course is designed to be welcoming to, accessible to, and usable by everyone, including students who are English-language learners, have a variety of learning styles, have disabilities, or are new to online learning. Be sure to let your professor know immediately if you encounter a required element or resource in the course that is not accessible to you. Also, let the professor know of changes they might be able to pursue to make improvement to the course for future students.

If you have documentation of a disability or feel you may have a disability, St. Petersburg College recognizes the importance of equal access to learning opportunities for all students. Accessibility Services (AS) is the campus office that works with students who have disabilities to provide and/or arrange reasonable accommodations. Students registered with AS, who are requesting accommodations, should contact their instructor by the start of the course. Students who have, or think they may have, a disability (e.g. learning disability, ADD/ADHD, psychiatric, medical/orthopedic, vision, and/or hearing), are invited to contact the Accessibility Coordinator (AC) that serves your campus for a confidential discussion. To find your AC for your specific campus, please go to the college-wide Accessibility Services website: https://go.spcollege.edu/Accessibility/.