ethics in hotel management - stephen f. austin state...

Presentation Notes What Would You Do? Ethics in Hotel Management

What Would You Do? Ethics in Hotel Management Copyright © Texas Education Agency, 2013. All rights reserved.

Slide 1

What Would You Do?

Ethics in Hotel Management



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Copyright

Copyright © Texas Education Agency, 2013. These Materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions:

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Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty.For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email: [email protected].

2Copyright © Texas Education Agency, 2013. All rights reserved.



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Professional Ethics and Legal Responsibilities

• Employment in the hotel industry requires training in:

– Professional ethics

– Legal responsibilities




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PROFESSIONAL ETHICS

Professional MannerPrivate LifeDo Not Steal or Waste ResourcesGuidelines for Ethical Behavior


A good work ethic is an attitude that combines hard work, good performance, and dependable results.



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Professional Manner

• Professional behavior includes being:

– on time

– polite

– respectful

– dependable


Professionals do not use profanity on the job and avoid gossip. Can you think of any other descriptions for professional behavior?



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Personal Life

• Separate work life from private life

• Avoid discussing personal problems

• Keep personal telephone calls to a minimum


Do not let what happens at home affect your work life.



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Do Not Steal or Waste Resources

• Stealing is

– Illegal

– unethical

• Do not take items such as:

– cash

– property

– office supplies

– food

– toiletries

• Wasting resources costs the company money

• Recycle items such as:

– paper products

– grease

– oil


Embezzlement occurs when a trusted employee takes either money or goods entrusted to them. They can be arrested, fined, and/or sent to prison. Wasting resources can cost money and lead to environmental problems.



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Ethics in Hospitality

• Truth-in-Menu Laws

• Sexual Harassment

• Discrimination

• Technology Issues


Truth-in-menu laws have been developed to protect consumers from unethical restaurant owners. The menus should be accurate. The Federal Drug Administration requires that any health claims meet the new FDS standards. Sexual harassment is considered to be any unwelcome behavior of a sexual nature that creates an intimidating, hostile, or offensive work environment. Any act of sexual harassment should be reported to the manager and they are required to investigate. Discrimination is showing prejudice in the treatment of a person because of his or her race, religion, age, national origin, or gender. Technology issues have posed situations where employees have access to new types of technology such as credit cards abuse, security cameras, and company computer systems. All should be used appropriately.



Slide 9

Guidelines for Ethical Behavior

Honesty

Tell the truth, even if you may

have done something incorrectly

Fairness

Treat everyone equally

Apply the same rules to everyone

Integrity

Do not let peer pressure change your mind about what you know is

right

Concern and Respect for

Others

Care about fellow employees

Trustworthiness

Be reliable

Be the type of person who can be trusted with

valuables

Commitment to Excellence

Always do your best

Loyalty

Keep confidential information confidential

Do not say bad things about your

employer

Accountability

Be responsible for your actions


These ethical guidelines have been generally accepted by businesses.



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Making Ethical Decisions

• Is it legal?

• Does it hurt anyone?

• Is it fair?

• Am I being honest?

• Can I live with myself?

• Would I publicize my decision?

• What if everyone did it?


Ask yourself these questions before taking action that might be unethical.



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LEGAL RESPONSIBILITIES

Policies and ProceduresEqual Opportunity LawsWorker’s RightsSafety Laws




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• Employee handbook ensures safe and efficient running of the company

• May include:– Attendance

– Appropriate dress

– Employee conduct

– Personal phone calls

Policies and Procedures

Copyright © Texas Education Agency, 2013. All rights reserved.12

An employee handbook explains all company policies and procedures concerning employees. Human Resources is charged with making sure each employee receives a copy and understands the contents.



Slide 13

Equal Opportunity Laws

• Civil Rights Act – 1964, 1991

• Age Discrimination Employment Act and Older Workers Benefit Protection Act –1967, 1990

• Immigration Reform and Control Act –1986

• Americans with Disabilities Act - 1990

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Civil Rights Act – 1964, 1991 • Bans employment discrimination based on

• race, color, religion, sex, national origin Age Discrimination Employment Act and Older Workers Benefit Protection Act – 1967, 1990 • Bans discrimination against workers age 40 and over Immigration Reform and Control Act – 1986 • Bans employment of noncitizens who are not authorized to work in the U.S. Americans with Disabilities Act – 1990 • Bans discrimination against individuals with disabilities in matters of employment, government services, public accommodations, commercial facilities, and transportation.



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Worker’s Rights Laws

• Fair Labor Standards Act –1938

• Equal Pay Act – 1963

• Family and Medical Leave Act – 1993


Fair Labor Standards Act – 1938 Minimum wage Overtime pay Restrictions on employment of children Record keeping

Equal Pay Act – 1963 Men and women must be paid equal for similar work

Family and Medical Leave Act – 1993 Protected leave for family and medical reasons



Slide 15

Safety Laws

• Occupational Safety and Health Act – 1970

– Assures safe and healthful working conditions for all workers

– Employers must display OSHA Poster


The OSH Act also established the Occupational Safety and Health Administration that makes sure the laws and regulations of the OSH Act are carried out.



Slide 17

Textbooks:• Reynolds, J. S. (2010). Hospitality services: Food &

lodging. Tinley Park, IL: Goodheart-WillcoxCompany.

Website:• Ethics Resource Center

ERC is a nonprofit, nonpartisan research organization, dedicated to independent research that advances high ethical standards and practices in public and private institutions.http://www.ethics.org/

References and Resources


ethics in hotel management - stephen f. austin state...

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