Direct To Home

Essentials Of Marketing Page 1

ESSENTIALS OF MARKETING

DTH (Direct to Home)

Direct To Home

Essentials Of Marketing Page 2

INDEX

Topic Page No

1 Introduction ndash Direct To Home 3 2 Current Players in Direct To Home market 4 3 Market Share 7 4 Dish TV 8 bull Segmentation 8

Geographic 8 Demographic 9 Behavioral 10 Psychographic 11

bull Positioning 12 bull Targeting 13 bull Strategies 13

Are the current strategies successful 15 5 Tata Sky 16 bull Segmentation 16

Geographic 16 Demographic 17 Behavioral 18 Psychographic 19

bull Positioning 19 bull Targeting 20 bull Strategies 20

Are the current strategies successful 22 6 Alternative Strategies 23 7 References 23 8 BCG matrix ndash Essel Group 25 9 Strategic Business Units 36 10 BCG matrix Plot 37 11 Product Portfolio 38 12 References 39

Direct To Home

Essentials Of Marketing Page 3

Direct to Home (DTH)

India has about 130 million TV homes of which Cable amp Satellite (CampS) services are present in 97 million (74) of the homes (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502)The DTH market in India comprises 11 of the total market with almost 15 million homes The DTH industry growth lagged to 103 in 2008 from 167 a year earlier But industry players agree that the digitization drive is expanding by 35-40 annually However industry estimates DTH to touch 35-40 million subscribers by 2012 and thatrsquos the number that every DTH brand has set its sights on By 2015 DTH will enjoy a market share of 40 digital cable 40 and analog cable will follow with only 20 market share The DTH service market in India has emerged as one of the most lucrative markets which have successfully resisted the impacts of the current economic slowdown The slowdown has certainly proved a boon for the Indian DTH industry as people have now started to cut on their entertainment expenditure and instead of viewing movies at theatres they are preferring to stay at home with their television sets

The industry is anticipated to add nearly 5 Lakh subscribers per month during 2009 and the numbers are forecasted to surge further at around 30 through 2012So apart from Tata Sky Dish TV Airtel Digital and Reliance BIG southern heavyweight Sun TV has entered the fray with Direct while Videocon has entered the market in June 2009 Still as DTH is still a relatively new category and most people were hesitant to experiment with it While Indian consumers were not completely satisfied with their cable services they did not feel the need to switch over to any other means of entertainment It was therefore imperative for companies such as Tata Sky Dish TV and Reliance BIG TV to educate the consumers about the advantages of the service and in turn create an urge to invest in it

Direct To Home

Essentials Of Marketing Page 2

INDEX

Topic Page No

1 Introduction ndash Direct To Home 3 2 Current Players in Direct To Home market 4 3 Market Share 7 4 Dish TV 8 bull Segmentation 8

Geographic 8 Demographic 9 Behavioral 10 Psychographic 11

bull Positioning 12 bull Targeting 13 bull Strategies 13

Are the current strategies successful 15 5 Tata Sky 16 bull Segmentation 16

Geographic 16 Demographic 17 Behavioral 18 Psychographic 19

bull Positioning 19 bull Targeting 20 bull Strategies 20

Are the current strategies successful 22 6 Alternative Strategies 23 7 References 23 8 BCG matrix ndash Essel Group 25 9 Strategic Business Units 36 10 BCG matrix Plot 37 11 Product Portfolio 38 12 References 39

Direct To Home

Essentials Of Marketing Page 3

Direct to Home (DTH)

India has about 130 million TV homes of which Cable amp Satellite (CampS) services are present in 97 million (74) of the homes (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502)The DTH market in India comprises 11 of the total market with almost 15 million homes The DTH industry growth lagged to 103 in 2008 from 167 a year earlier But industry players agree that the digitization drive is expanding by 35-40 annually However industry estimates DTH to touch 35-40 million subscribers by 2012 and thatrsquos the number that every DTH brand has set its sights on By 2015 DTH will enjoy a market share of 40 digital cable 40 and analog cable will follow with only 20 market share The DTH service market in India has emerged as one of the most lucrative markets which have successfully resisted the impacts of the current economic slowdown The slowdown has certainly proved a boon for the Indian DTH industry as people have now started to cut on their entertainment expenditure and instead of viewing movies at theatres they are preferring to stay at home with their television sets

The industry is anticipated to add nearly 5 Lakh subscribers per month during 2009 and the numbers are forecasted to surge further at around 30 through 2012So apart from Tata Sky Dish TV Airtel Digital and Reliance BIG southern heavyweight Sun TV has entered the fray with Direct while Videocon has entered the market in June 2009 Still as DTH is still a relatively new category and most people were hesitant to experiment with it While Indian consumers were not completely satisfied with their cable services they did not feel the need to switch over to any other means of entertainment It was therefore imperative for companies such as Tata Sky Dish TV and Reliance BIG TV to educate the consumers about the advantages of the service and in turn create an urge to invest in it

Direct To Home

Essentials Of Marketing Page 3

Direct to Home (DTH)

India has about 130 million TV homes of which Cable amp Satellite (CampS) services are present in 97 million (74) of the homes (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502)The DTH market in India comprises 11 of the total market with almost 15 million homes The DTH industry growth lagged to 103 in 2008 from 167 a year earlier But industry players agree that the digitization drive is expanding by 35-40 annually However industry estimates DTH to touch 35-40 million subscribers by 2012 and thatrsquos the number that every DTH brand has set its sights on By 2015 DTH will enjoy a market share of 40 digital cable 40 and analog cable will follow with only 20 market share The DTH service market in India has emerged as one of the most lucrative markets which have successfully resisted the impacts of the current economic slowdown The slowdown has certainly proved a boon for the Indian DTH industry as people have now started to cut on their entertainment expenditure and instead of viewing movies at theatres they are preferring to stay at home with their television sets

The industry is anticipated to add nearly 5 Lakh subscribers per month during 2009 and the numbers are forecasted to surge further at around 30 through 2012So apart from Tata Sky Dish TV Airtel Digital and Reliance BIG southern heavyweight Sun TV has entered the fray with Direct while Videocon has entered the market in June 2009 Still as DTH is still a relatively new category and most people were hesitant to experiment with it While Indian consumers were not completely satisfied with their cable services they did not feel the need to switch over to any other means of entertainment It was therefore imperative for companies such as Tata Sky Dish TV and Reliance BIG TV to educate the consumers about the advantages of the service and in turn create an urge to invest in it

Direct To Home

Essentials Of Marketing Page 4

Current Players The current players in DTH industry are

1 Dish TV - Zee group

Dish TV is a venture by the Essel Group and was launched in 2004 Dish TV is Indiarsquos first private player in DTH industry with a presence in 19 states It has a subscriber base of 507 million (March2009) (httpvoicendataciolcomcontentservice_provider109080102asp)It has a bouquet of over 240 channels to choose from Recently Dish TV has launched an entry-level subscription at Rs 99 per month with the largest offering of 110 channels

2 TATA Sky ndash Joint venture between Tata Group and UK-based British Sky

Tata Sky was incorporated in 2004 TATA is one of Indias largest and most respected business conglomerates and the SKY brand owned by the UK-based British Sky Broadcasting Group has over 20 years of experience in satellite broadcasting It launched its services pan-India in August 2006Within a short span of time it garnered a subscriber base of nearly 4 million (Aug 2009) (wwwtvnextinnews155ARTICLE21422009-08-06html)It has over 168 channels to choose from Tata Sky has launched an entry-level subscription plan called lsquoSuper Hit Packrsquo at Rs 99 per month with a bouquet of 53 channels Tata Sky recently launched Tata Sky Plus which uses the personal video recording (PVR) technology that allows consumers to record live

3 DD-Direct + -Owned by parent company Doordarshan

DD Direct Plus was launched in December 2004 by Doordarshan It was Indiarsquos first DTH service offering about 59 TV channels and 21 radio stations DD DTH is a free service and has acquired a subscriber base of 60ndash70 lakh connections (July 2009) (wwwdnaindiacommoneyreport_prasar-bharati-dth-moving-to-pay-mode_1277779)

Direct To Home

Essentials Of Marketing Page 5

4 Sun Direct - Rs 1000-crore Indian DTH television network based in Chennai from Sun group Sun Direct is a DTH service in India headquartered in Chennai Tamil Sun Direct is an 8020 joint venture between the Maran family and Astro Group of Malaysia With 170+ TV channels and 31 Radio channels Sun Direct has a subscriber base of 3 million (April 2009) (wwwtopnewsinsun-direct-launches-hd-services-crosses-3-million-activesubscriber-base-mark-2149664) Sun Direct has a basic pack of Rs 75 monthly subscription which is the lowest price-point compared to the other service providers

5 Reliance BIG TV Limited ndash a part of Reliance Anil Dhirubhai Ambani Group Reliance Communication a more recent entrant in the DTH space has the brand name lsquoBig TVrsquo It has aggressively priced packages as low as Rs 1490 with an offering of 64 channels and a three month free subscription in addition to 20 video-on-demand movie channels Within a short span of time it garnered a subscriber base of nearly 18 million (Aug2009) (wwwlivemintcom20090621231941Big-TV-to-go-on-a-content-acquhtml) Big TV currently offers 202 channels BIG TV focuses on VAS and claims to have a next generation user guide which is indexed

Direct To Home

Essentials Of Marketing Page 6

6 Airtel DTH - Bharti Airtel Limited The recent and much talked about player in the market is Bharti- Airtel A teaser campaign lsquoSee you at homersquo was followed up by a multi-starrer campaign with celebrities like Saif Ali Khan and Kareena Vidya Balan and Madhavan and Indian cricketers Gautam Gambhir etcIt has a subscriber base of 1 million (June 2009) (wwwindiandthcom200908airtel-digital-tv-mops-up-one-millionhtml) and has a bouquet of over 138 channels and world space satellite radio to choose from Airtel Digital has a basic pack of Rs 99 monthly for South and Rs 125 monthly for north

7 Videocon D2H

Videocon ndash the big Indian consumer durable player launched itself in the DTH market in June 2009 through its media arm Bharat Business Channel (BBCL) Right now it has offered services in Punjab JampK Chandigarh Haryana and Himachal Pradesh with packages as low as 150 per month Advantage over other players is that Videocon already makes analog set top box hence they are likely to manufacture Set Top Box for their DTH service as well

Direct To Home

Essentials Of Marketing Page 7

MARKET SHARE The current Market Share is

bull Dish TV ndash 3256 bull Tata Sky ndash 2569 bull Sun Direct ndash 1927 bull Big TV ndash 1156 bull Airtel Digital TV ndash 642 bull Others ndash 45

PROJECTED GROWTH RATE

(httpwwwindiandthcom200908dth-picture-bright-on-growth-buthtml)

TOP TWO COMPANIES The two major companies vying for the top slot in DTH are Dish TV and Tata Sky

Direct To Home

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Dish TV is Indiarsquos first direct to home entertainment service started in 2004 It is an Essel Group initiative using MPEG-2 digital compression technology Dish TV provides 240 digital channels and 40 services SEGMENTATION GEOGRAPHIC SEGMENTATION Urban and Rural Dish TV has equal distribution of subscribers in urban and rural markets The cable-dry rural markets had been their strength when they launched their services first in these markets In rural areas Dish TV runs fleet of vans for demos installation as well as selling hardware and pre-paid vouchers Region and States It has come up with special offers for the southern region where regional and sports channels are viewed the most Like Ultimate sports bonanza offer - Rs 1890 with 3 Months of South Silver subscription available in Tamil Nadu Kerala Karnataka amp Pondicherry only Ultimate sports bonanza offer - Rs 2490 with 12 Months of Silver subscription available in Andhra Pradesh only Dish TV has structured a basic bouquet of customized package of channels which are in demand in a particular state at a very affordable price pack like North diamond pack and South diamond pack Dishtv also added two more Marathi channels namely Star Pravah and Star Majha on its platform for its Marathi speaking customers Besides these Dish TV has also launched Rest of India and South pack in scheme of new packages targeting north and south India consumers separately

Direct To Home

Essentials Of Marketing Page 9

DEMOGRAPHIC SGMENTATION AGE and GENDER As the market gets fragmented niche channels will become more and more desirable The increased interest in unique content channels is in line with the international trend where once the market matures consumer needs come into focus Thus channels on Education Women Gardening a variety of Sports Wellness and Religion etc make their appearance dishtv will be launching several of these niche channels to create a unique and exciting offering for its viewers of every age and gender segment Dish TV recently launched lsquoChildren Films Festivalrsquo with a bouquet of over 25 super-hit films across various categories priced at Rs 25- per movie thus targeting the children segment Besides this value added services like Games Active Bhakti active services etc carters to needs of customers from various age groups and gender

INCOME Recognizing the vast differences in tastes and pocket sizes of different consumer segments content has been aggregated and classified into 4 different packages namely MAXI WELCOME FREEDOM PLUS and FREEDOM packages While the Maxi and Welcome packs are price drivers and target high ARPU consumers the value pack offerings in Freedom and Freedom Plus packages are volume drivers that inspire new subscribers to come on board through a low price point and basic channel offering The strategy is to gradually upgrade the low ARPU subscriber too through tailor made add on packs on a-la-carte like movies business etc basis for specific entertainment needs Keeping income levels of consumers in mind Dishtv apprises the consumer of its three-tier pricing It gives a choice to the consumer to select from a three level flexi plan that bundle three six or 12 months of subscription along with the initial box

Direct To Home

Essentials Of Marketing Page 10

FAMILY SIZE Dish TV came out with the ldquoHAPPY HOMErdquo pack offering Dish TV with 12 months for Rs 1990 aimed at families where the number of viewers is less and watch only niche channels Happy Home pack caters to entertainment needs of all the members of the family in all age groups

BEHAVIOURIAL SEGMENTATION OCCASIONS Dish TV comes out with new offers of channels or new buyer schemes at relatively cheaper rates on occasions of festivals or major sports events In the past Dish TV has come with schemes like Pay for Welcome and Watch Maxi (October 2006) lsquoDiwali Double Dhamakarsquo (November 2007) the IPL Pack (April 2008) Summer Sports Bonanza (June 2008) Special Onam Offer for Kerela (August 2007) World cup offer (March 2007) BENEFITSDish TV offers benefits to customers like

bull In a cricket match choosing the language of the commentary camera angles know player statistics and watch match highlights at our will

bull Surf through hundreds of channels using a mosaic screen showcasing all channels of a single genre

Direct To Home

Essentials Of Marketing Page 9

DEMOGRAPHIC SGMENTATION AGE and GENDER As the market gets fragmented niche channels will become more and more desirable The increased interest in unique content channels is in line with the international trend where once the market matures consumer needs come into focus Thus channels on Education Women Gardening a variety of Sports Wellness and Religion etc make their appearance dishtv will be launching several of these niche channels to create a unique and exciting offering for its viewers of every age and gender segment Dish TV recently launched lsquoChildren Films Festivalrsquo with a bouquet of over 25 super-hit films across various categories priced at Rs 25- per movie thus targeting the children segment Besides this value added services like Games Active Bhakti active services etc carters to needs of customers from various age groups and gender

INCOME Recognizing the vast differences in tastes and pocket sizes of different consumer segments content has been aggregated and classified into 4 different packages namely MAXI WELCOME FREEDOM PLUS and FREEDOM packages While the Maxi and Welcome packs are price drivers and target high ARPU consumers the value pack offerings in Freedom and Freedom Plus packages are volume drivers that inspire new subscribers to come on board through a low price point and basic channel offering The strategy is to gradually upgrade the low ARPU subscriber too through tailor made add on packs on a-la-carte like movies business etc basis for specific entertainment needs Keeping income levels of consumers in mind Dishtv apprises the consumer of its three-tier pricing It gives a choice to the consumer to select from a three level flexi plan that bundle three six or 12 months of subscription along with the initial box

Direct To Home

Essentials Of Marketing Page 10

FAMILY SIZE Dish TV came out with the ldquoHAPPY HOMErdquo pack offering Dish TV with 12 months for Rs 1990 aimed at families where the number of viewers is less and watch only niche channels Happy Home pack caters to entertainment needs of all the members of the family in all age groups

BEHAVIOURIAL SEGMENTATION OCCASIONS Dish TV comes out with new offers of channels or new buyer schemes at relatively cheaper rates on occasions of festivals or major sports events In the past Dish TV has come with schemes like Pay for Welcome and Watch Maxi (October 2006) lsquoDiwali Double Dhamakarsquo (November 2007) the IPL Pack (April 2008) Summer Sports Bonanza (June 2008) Special Onam Offer for Kerela (August 2007) World cup offer (March 2007) BENEFITSDish TV offers benefits to customers like

bull In a cricket match choosing the language of the commentary camera angles know player statistics and watch match highlights at our will

bull Surf through hundreds of channels using a mosaic screen showcasing all channels of a single genre

Direct To Home

Essentials Of Marketing Page 10

FAMILY SIZE Dish TV came out with the ldquoHAPPY HOMErdquo pack offering Dish TV with 12 months for Rs 1990 aimed at families where the number of viewers is less and watch only niche channels Happy Home pack caters to entertainment needs of all the members of the family in all age groups

BEHAVIOURIAL SEGMENTATION OCCASIONS Dish TV comes out with new offers of channels or new buyer schemes at relatively cheaper rates on occasions of festivals or major sports events In the past Dish TV has come with schemes like Pay for Welcome and Watch Maxi (October 2006) lsquoDiwali Double Dhamakarsquo (November 2007) the IPL Pack (April 2008) Summer Sports Bonanza (June 2008) Special Onam Offer for Kerela (August 2007) World cup offer (March 2007) BENEFITSDish TV offers benefits to customers like

bull In a cricket match choosing the language of the commentary camera angles know player statistics and watch match highlights at our will

bull Surf through hundreds of channels using a mosaic screen showcasing all channels of a single genre

Direct To Home

Essentials Of Marketing Page 11

bull Subscribers can order and watch Hollywood Bollywood and Regional blockbusters whenever they want with no ad breaks and the subscriber can watch it multiple times within 24 hours

bull Using EPG one gets an easy and friendly display of the program schedule on all

channels and is loaded with amazing features such as programme alert parental lock channel sorting creating lists of favorites and so on

bull Unique feature where subscribers can choose from multiple languages on select channels

USER STATUS Every product has its non users ex-users potential users first time users and regular users In order to attract the non users and potential users Dishtv with a finger on the consumer pulse has time and again brought innovative and exciting consumer promotion offers into the market Schemes like World Cup Free Offer Free bhi Zyaada bhi Ab Sab Sikandar and the landmark Set Top Box Free Offer have not only added to the pace of acquisitions but attracted specific consumer audiences like sports lovers and kids into its fold PSYCHOGRAPHIC SEGMENTATION Dish TV has successfully segmented the market through an expanded product range at appropriate price points By offering packages like cinema active khel active movie active music active is targeting people with specific lifestyles Premiering new movies within weeks of their releases is targeted at people who want to see latest movies at affordable prices Dish TV premiered movies like Delhi-6 and Aa Dekhen Zara within weeks of their release Dish TV has also targeted the youth segment with offers like ldquoMichael Jackson Live in Bucharest tourrdquo for just Rs 25 Microsoft Xbox 360 Arcade

Direct To Home

Essentials Of Marketing Page 12

POSITIONING

ldquoDish Karo Wish Karo Thoda aur wish karo

Dish karordquo With this Dishtv made a very confident entry into the psyche of every Indian viewer by asserting itself as the clear DTH champion Moreover it positioned itself as a far better and a smarter option to cable TV which apparently is enjoying a relatively a larger viewership The brand ambassador of Dish TV Shah Rukh Khan urges the viewers not to be complacent with the smudgy and faulty cable service A simple line ldquoSantusht with your cable TV Thoda aur wish karo dish karrdquo inspired millions of Indians to shed their inhibitions and move up in life The entire nation wished with dishtv through a breakthrough campaign that not only amplified dishtvs image but revamped the entire DTH category as a whole It questioned the attitude of our countrymen who are ever satisfied with sub optimal services It further encouraged them to switch from poor service of cable TV and start wishing for much better quality entertainment with dishtv But Dish TV has repositioned itself with a new tag line which says ldquoSabse Zyaadardquo means

rdquo Dishtv Offers Sabse Zyaada Entertainment Sabse Zyaada - Number of Channels Sabse Zyaada ndash Regional Channels

Sabse Zyaada Genre Sabse Zyaada - Value at Every Price Pointrdquo

The reason for this being that two years back when Dishtv launched the Wish karo campaign they were competing with cable operators and the poor quality of delivered content but now with rising competition among DTH players there was a need to re-establish their brand as the largest content provider ldquoSabse Zyaadardquo is a positioning that clearly brings together the differentiation of Maximum Entertainment and Maximum no of Channels and Maximum Value offered by Dishtv in a powerful way

Direct To Home

Essentials Of Marketing Page 13

TARGETING

At the start when Dish TV was making an entry into the Indian market it targeted DD Direct+ customers

But now being an established player in DTH market reigning at no1 slot Dish TV has revamped its targeting strategy Dishtv has become a brand to reckon with The name dishtv is highly salient and almost generic to the category Due to aggressive advertising and media presence today the brand enjoys top-of-mind recall and recognition by consumers across markets Dishtv has the king of entertainment- Shah Rukh Khan as the ambassador to endorse its brand An iconic figure and a mass drawer SRK signifies all that dishtv stands for - entertainment personified tech savvy family appeal and leadership status This association has resulted in an enhanced brand recall and brand image which is also reflected in the incessantly growing sales figures Besides this giving new connections at a reasonable price Dish TV also offers hosts of active services for their value-added channels mdash which air things other than the usual television programmes such as gaming education virtual pilgrimage and so on But Dish in addition to the others has ICICI Active It is a co-branded channel that tells you all about ICICI Bank the countryrsquos second-largest lender after State Bank of India and its services including an EMI From time to time Dish TV comes up with various promotional offers in form of coupons or set top box free to encourage customers to make mental commitment to buy their product which increases the brand purchase intention of the customer Dish has set aggressive targets for 2009-10 It aims to add another 25 million subscribers to take the gross subscriber base to over 75 million subscribers The company is also looking at additional revenue through carriage fees and advertising generated on the clean-feed of select foreign channels (httpwwwbusiness-standardcomindiastorypagephpautono=351678)

STRATEGIES

Since its launch Dish TV has leveraged the first mover advantage be it with ldquodish-har-chhat-par in April 2005 and Dish Freedom Packagerdquo plan in January 2006 The aim was quite clear - the slashed pricing will lure more customers to the Dish TV service while increasing the penetration and aimed at making DTH entertainment affordable to everybody At the Start Dish TV did not worry about profitability Their main concern was to allow the market to expand acquire customers keep them locked over a longer period and then make them pay more for various services The strategy was to mobilize the cable dark and rural subscribers

Direct To Home

Essentials Of Marketing Page 14

Now that Dish TV is the ruling player in the DTH market the strategy has changed because before Dish TV was competing with cable operators and trying to acquiring a foothold in the DTH market but now with rising competition among DTH players there was a need to re-establish their brand as the largest content provider from other new players Some of the Dish TVrsquos current strategies are

Dish TV has not only used its existing substantial transponder capacity to its advantage but also planned to augment it in the mid to long run In a market of 400 plus channels that is rapidly getting further crowded coupled with dearth of carriage capacity this strategy will definitely pay off in the future

Teleport services for up linking the channels The company is also in the business of providing teleport services (up linking and space segments) to the broadcasters of various channels

For acquiring advertisers

1 SMS campaign to entire Dish TV sub-base 2 Providing advertising options - Sponsorship opportunities on Movie on Demand

(6 break free movie channels) Branding opportunities on Active Services Promo options on Interactive channel 999 Interactive targeted contests

3 EPG Branding on Dish TV Information bar 4 E-mailers to Dish TV sub-base 5 Presence on the Dish TV website 6 Sponsored Product Brand Catalogue on News Active

Customer Acquisition strategy 1 Focused marketing leading to creation of a BRAND ndash SRK campaign 2 Largest content offering and digital viewing experience 3 Aligned dealer incentive structure-Higher incentives for subscriber at higher

packs 4 Competitive pricing A-la carte offerings and ease of making payments 5 Distribution and after sales service Pan-India presence through 800 distributors amp

48000 dealers across 6600 towns as of Jun 09 6 Dish TVs attractive pricing strategy

Customer retention strategy 1 Promotions and dealer incentives offered on an ongoing basis to retain customers

through innovative packages 2 Packages to suit every palate 3 Niche Content 4 Providing Value-Added Services (VAS) ndash foray into e-banking ticketing job

search matrimony services sharing infrastructure with other service providers 5 Over 350 Dish Care Centers (DCCs) amp service franchisees providing installation

and after sale-service as of Mar-09 6 In-house call centre operating 247 with capacity of up to 800 operators

Direct To Home

Essentials Of Marketing Page 15

ARE THE CURRENT STRATEGIES SUCCESSFUL

A charismatic brand ambassador coupled with a good product has made Dish TV Indiarsquos No 1 direct-to-home company The strategies applied by the company are attracting new customers to its fold and thus increasing its subscriber base

bull With marketers constantly clamoring for innovative means to break through the clutter and reach their target audiences accurately with minimal wastage and cost effective media Dish TV presents a great opportunity The sheer volume reach along with low clutter customer segmentation opportunities product interactivity and effective costs has made Dish TV an attractive proposition for advertisers and agencies alike

bull Pricing value-added-services like movie-on-demand (MOD) and pay per view (PPV) are features are successfully adding to brand value of Dish TV

bull The lsquoshowcasersquo strategies of Dish TV which aired movies Fashion amp Hancock A Wednesday Da Vinci Code and premiered Dev D within 3 weeks of its Theatrical Release on a pay-to-view model worked with great success

bull Many potential subscribers particularly in rural areas are wary of subscribing to DTH in the absence of a good after-sales network Dish TV has successfully countered this problem by pan-India presence through 800 distributors amp 48000 dealers across 6600 towns

bull The companies focus on aggressive subscriber customer acquisition strategy through offers like lsquoSet Top Box Freersquo lsquoHappy Homersquo lsquoAapki Wish Aapka Packrsquo and lsquoRecharge Freersquo has paid off Dish being relatively cheaper is being favored by the largely rural families and those in remote areas

bull Dish TV brought Annitikanna Ekkuaa ndash A Mega offer customized for Andhra Pradesh offering unmatched Telegu entertainment with 12 months subscription of the South Silver Pack better then what other DTH players are offering in this region

Direct To Home

Essentials Of Marketing Page 16

TATA SKY is a DTH Satellite Television provider in India using MPEG-2 digital compression technology It is a joint venture between Tata Group that owns 80 and Star TV that owns a 20 stake TATASKY was incorporated in 2004 but was launched only in August 2006 SEGMENTATION GEOGRAPHIC SEGMENTATION Urban and Rural Tata Sky Primarily targeted urban audience but later Tata Sky has seen demands from smaller cities grow after the introduction of its electronic programming guide (EPG) in hindi Tata Sky has been focusing on tapping various avenues to further its network particularly in the rural markets Tata Sky with presence across 35000 outlets in 5000 towns and cities had earlier tied up with ITC e-choupal to To expand its distribution network and penetrate the rural market the company has tied-up with ITCs e-Chaupal Further Tata Sky had introduced a Rs 99-a-month low-value pack for 53 channels to increase penetration in smaller towns of the country It also has B2B tie-ups with Infiniti Retails Croma Tata Indicom and Pantaloon Retail in urban India Tata Sky also offers a Multi Dwelling Unit (MDU) solution for multi-storied buildings (common in urban areas) with the option of using a single mini dish for the entire building Region and States Tata Sky has a pan-India presence The company has climbed mountains and crossed the oceans in its first few months it has installed services in Ladakh Leh and Kargil and also a first at sea installation on an oil rig It has come up with separate packs for north like super hit or super value packs and south offering packs like south jumbo or south value packs Keeping in mind their diverse audiences Tata Sky have several regional channels covering Tamil Malayalam Telugu Kannada Oriya Bengali Punjabi Gujarati Marathi and many more languages SUN channels are also available on Tata Sky as a part of the South Starter Pack the South Value Pack and the South Jumbo Pack Also making cartoon network available in telgu

Direct To Home

Essentials Of Marketing Page 17

DEMOGRAPHIC SGMENTATION AGE and GENDER Tata Sky has offered host of services for its customers from every age and gender Like Active Stories For 2 - 7 year olds A TV based story book that children can read and listen to at their own pace Enjoy new stories from the likes of Panchatantra Jataka Tales and Indian mythology everyday on your TV at the press of a button Active Wiz kids For 3 - 6 year olds Designed specifically for preschoolers Active Wiz kids is a television based service that aims to continue a childrsquos learning process at home through a host of fun learning games rhymes and art amp craft activities Active Learning For 7 - 12 year olds A quiz based education service with 50 new questions daily on Mathrsquos GK and Science Active Games Interactive games for all ages on the TV Active Darshan Essentially focused on customers belonging to older age groups 24x7 darshan of the following temples Shirdi Sai Baba Mumbairsquos SiddhiVinayak amp ISKCON and Kashi Vishwanath Besides this active services like Active Matrimony Active Cooking Active Sports etc carters to needs of customers from various age groups and gender INCOME In its constant endeavor to offer its subscribers with maximum choice and value Tata Sky offers multiple channel packages giving subscribers the freedom of genuine choice at affordable prices Recognizing the vast differences in tastes and pocket sizes of different consumer segments content has been aggregated and classified into following packages namely

FAMILY SIZE Tata Sky has something for everyone in a typical Indian family Like Active Wiz kids for the children Active Darshan for grandparents Showcase for the younger people Active Cooking for mother Active Sports for father Tata Sky has just started ldquoThe Friends amp Familyrdquo programme which is a reward based referral programme for eligible Tata Sky subscribers where huge discounts are given to the refereed person and referring person

Direct To Home

Essentials Of Marketing Page 18

BEHAVIOURIAL SEGMENTATION OCCASIONS Tata Sky has offered new schemes at discounted rates on occasions of festivals or major sports events In the past Tata TV has come with schemes like watch the cricket world cup final with Hrithik Roshan round-the-clock service guarantee match highlights available on-demand after the match commentary in regional languages (2007) sale of digicomp set top boxes at discounted rates (diwali offer 2007) launch of Digital Video Recorder (diwali 2008) BENEFITS

Tata Sky offers benefits to customers like bull DVD Quality Picture amp Sound Enjoy over 170 TV channels and services in

DVD quality picture and CD quality sound bull Customer support 24x7 call centrersquos amp over 3000 engineers support in 11

languages bull With Guide you can Find out whatrsquos playing on any channel up to 4 days in advance Programme details of all channels can be viewed in English and Hindi Set reminders for up to 50 programmes you wish to watch Get synopsis of programmes

bull Parental Control Regulate what your children watch on your television by

locking movies based on the ratings provided by the channel or by locking the entire channel

bull Search amp Scan Banner Find out whatrsquos playing on another channel without

changing the channel you are watching

Direct To Home

Essentials Of Marketing Page 19

USER STATUS

In order to attract the non users and potential users Tata Sky has time and again brought innovative and exciting consumer promotion offers into the market like Tata Sky+ attractive active services 99 a month value pack 5 months of free viewing Tata Sky hardware for Rs 1499 family and friends offer 50 off on installation 0 EMI schemes PSYCHOGRAPHIC SEGMENTATION Tata Sky has successfully segmented the market through an expanded product range at appropriate price points By offering active services and by launching Tata Sky+ Tata Sky is targeting people with specific lifestyles Tata Sky offered movies like Slumdog millionaire and 1920 in its showcase channel for people who want a private multiplex at home Tata Sky targeted the youth segment with by showing concerts like Beyonce ndash Live at Wembley ACDC ndash No Bull concerts in their showcase channel Active cooking targets women where they can get nine new easy-to-cook recipes daily from master chefs across the country along with handy kitchen tips at the press of a button Similarly Active Mall is targeted at people who would like to shop for electronic appliances household goods and even mobile ringtones and wallpapers at attractive prices - from the comfort of their home at any time most convenient to them POSITIONING

With an aim to connect to all television viewers and create interactivity amongst its audience and dispel the fear that technological fuss creates in the mind of the layman Tata Sky redefined the language of technology To this end Tata Sky adopted its current tagline Isko laga daala toh life jingalala (If you use this life will be great)

The brands positioning is based on three aspects ndash better picture quality the interactive offering and customer service which can be seen in the advertisements like lsquoelderlyrsquo Khan virtually condemning Tata Sky for being so addictive (with a superior quality viewing experience) that his son has started neglecting him a dual role of a bickering Punjabi husband and wife where Khan tells us about the pedigree of Tata Sky and inform potential customers about Sky-the leading British Broadcasting along with the benefits of Tata Sky and how it makes our life ldquoJingalalardquo or the Tata Sky plus advertisement where Khan playing a mischievous husband to Gul Panag tells us about the benefits of plus Asins campaign down south tells us about the 24x7 customer service

Direct To Home

Essentials Of Marketing Page 13

TARGETING

At the start when Dish TV was making an entry into the Indian market it targeted DD Direct+ customers

But now being an established player in DTH market reigning at no1 slot Dish TV has revamped its targeting strategy Dishtv has become a brand to reckon with The name dishtv is highly salient and almost generic to the category Due to aggressive advertising and media presence today the brand enjoys top-of-mind recall and recognition by consumers across markets Dishtv has the king of entertainment- Shah Rukh Khan as the ambassador to endorse its brand An iconic figure and a mass drawer SRK signifies all that dishtv stands for - entertainment personified tech savvy family appeal and leadership status This association has resulted in an enhanced brand recall and brand image which is also reflected in the incessantly growing sales figures Besides this giving new connections at a reasonable price Dish TV also offers hosts of active services for their value-added channels mdash which air things other than the usual television programmes such as gaming education virtual pilgrimage and so on But Dish in addition to the others has ICICI Active It is a co-branded channel that tells you all about ICICI Bank the countryrsquos second-largest lender after State Bank of India and its services including an EMI From time to time Dish TV comes up with various promotional offers in form of coupons or set top box free to encourage customers to make mental commitment to buy their product which increases the brand purchase intention of the customer Dish has set aggressive targets for 2009-10 It aims to add another 25 million subscribers to take the gross subscriber base to over 75 million subscribers The company is also looking at additional revenue through carriage fees and advertising generated on the clean-feed of select foreign channels (httpwwwbusiness-standardcomindiastorypagephpautono=351678)

STRATEGIES

Since its launch Dish TV has leveraged the first mover advantage be it with ldquodish-har-chhat-par in April 2005 and Dish Freedom Packagerdquo plan in January 2006 The aim was quite clear - the slashed pricing will lure more customers to the Dish TV service while increasing the penetration and aimed at making DTH entertainment affordable to everybody At the Start Dish TV did not worry about profitability Their main concern was to allow the market to expand acquire customers keep them locked over a longer period and then make them pay more for various services The strategy was to mobilize the cable dark and rural subscribers

Direct To Home

Essentials Of Marketing Page 14

Now that Dish TV is the ruling player in the DTH market the strategy has changed because before Dish TV was competing with cable operators and trying to acquiring a foothold in the DTH market but now with rising competition among DTH players there was a need to re-establish their brand as the largest content provider from other new players Some of the Dish TVrsquos current strategies are

Dish TV has not only used its existing substantial transponder capacity to its advantage but also planned to augment it in the mid to long run In a market of 400 plus channels that is rapidly getting further crowded coupled with dearth of carriage capacity this strategy will definitely pay off in the future

Teleport services for up linking the channels The company is also in the business of providing teleport services (up linking and space segments) to the broadcasters of various channels

For acquiring advertisers

1 SMS campaign to entire Dish TV sub-base 2 Providing advertising options - Sponsorship opportunities on Movie on Demand

(6 break free movie channels) Branding opportunities on Active Services Promo options on Interactive channel 999 Interactive targeted contests

3 EPG Branding on Dish TV Information bar 4 E-mailers to Dish TV sub-base 5 Presence on the Dish TV website 6 Sponsored Product Brand Catalogue on News Active

Customer Acquisition strategy 1 Focused marketing leading to creation of a BRAND ndash SRK campaign 2 Largest content offering and digital viewing experience 3 Aligned dealer incentive structure-Higher incentives for subscriber at higher

packs 4 Competitive pricing A-la carte offerings and ease of making payments 5 Distribution and after sales service Pan-India presence through 800 distributors amp

48000 dealers across 6600 towns as of Jun 09 6 Dish TVs attractive pricing strategy

Customer retention strategy 1 Promotions and dealer incentives offered on an ongoing basis to retain customers

through innovative packages 2 Packages to suit every palate 3 Niche Content 4 Providing Value-Added Services (VAS) ndash foray into e-banking ticketing job

search matrimony services sharing infrastructure with other service providers 5 Over 350 Dish Care Centers (DCCs) amp service franchisees providing installation

and after sale-service as of Mar-09 6 In-house call centre operating 247 with capacity of up to 800 operators

Direct To Home

Essentials Of Marketing Page 15

ARE THE CURRENT STRATEGIES SUCCESSFUL

A charismatic brand ambassador coupled with a good product has made Dish TV Indiarsquos No 1 direct-to-home company The strategies applied by the company are attracting new customers to its fold and thus increasing its subscriber base

bull With marketers constantly clamoring for innovative means to break through the clutter and reach their target audiences accurately with minimal wastage and cost effective media Dish TV presents a great opportunity The sheer volume reach along with low clutter customer segmentation opportunities product interactivity and effective costs has made Dish TV an attractive proposition for advertisers and agencies alike

bull Pricing value-added-services like movie-on-demand (MOD) and pay per view (PPV) are features are successfully adding to brand value of Dish TV

bull The lsquoshowcasersquo strategies of Dish TV which aired movies Fashion amp Hancock A Wednesday Da Vinci Code and premiered Dev D within 3 weeks of its Theatrical Release on a pay-to-view model worked with great success

bull Many potential subscribers particularly in rural areas are wary of subscribing to DTH in the absence of a good after-sales network Dish TV has successfully countered this problem by pan-India presence through 800 distributors amp 48000 dealers across 6600 towns

bull The companies focus on aggressive subscriber customer acquisition strategy through offers like lsquoSet Top Box Freersquo lsquoHappy Homersquo lsquoAapki Wish Aapka Packrsquo and lsquoRecharge Freersquo has paid off Dish being relatively cheaper is being favored by the largely rural families and those in remote areas

bull Dish TV brought Annitikanna Ekkuaa ndash A Mega offer customized for Andhra Pradesh offering unmatched Telegu entertainment with 12 months subscription of the South Silver Pack better then what other DTH players are offering in this region

Direct To Home

Essentials Of Marketing Page 16

TATA SKY is a DTH Satellite Television provider in India using MPEG-2 digital compression technology It is a joint venture between Tata Group that owns 80 and Star TV that owns a 20 stake TATASKY was incorporated in 2004 but was launched only in August 2006 SEGMENTATION GEOGRAPHIC SEGMENTATION Urban and Rural Tata Sky Primarily targeted urban audience but later Tata Sky has seen demands from smaller cities grow after the introduction of its electronic programming guide (EPG) in hindi Tata Sky has been focusing on tapping various avenues to further its network particularly in the rural markets Tata Sky with presence across 35000 outlets in 5000 towns and cities had earlier tied up with ITC e-choupal to To expand its distribution network and penetrate the rural market the company has tied-up with ITCs e-Chaupal Further Tata Sky had introduced a Rs 99-a-month low-value pack for 53 channels to increase penetration in smaller towns of the country It also has B2B tie-ups with Infiniti Retails Croma Tata Indicom and Pantaloon Retail in urban India Tata Sky also offers a Multi Dwelling Unit (MDU) solution for multi-storied buildings (common in urban areas) with the option of using a single mini dish for the entire building Region and States Tata Sky has a pan-India presence The company has climbed mountains and crossed the oceans in its first few months it has installed services in Ladakh Leh and Kargil and also a first at sea installation on an oil rig It has come up with separate packs for north like super hit or super value packs and south offering packs like south jumbo or south value packs Keeping in mind their diverse audiences Tata Sky have several regional channels covering Tamil Malayalam Telugu Kannada Oriya Bengali Punjabi Gujarati Marathi and many more languages SUN channels are also available on Tata Sky as a part of the South Starter Pack the South Value Pack and the South Jumbo Pack Also making cartoon network available in telgu

Direct To Home

Essentials Of Marketing Page 17

DEMOGRAPHIC SGMENTATION AGE and GENDER Tata Sky has offered host of services for its customers from every age and gender Like Active Stories For 2 - 7 year olds A TV based story book that children can read and listen to at their own pace Enjoy new stories from the likes of Panchatantra Jataka Tales and Indian mythology everyday on your TV at the press of a button Active Wiz kids For 3 - 6 year olds Designed specifically for preschoolers Active Wiz kids is a television based service that aims to continue a childrsquos learning process at home through a host of fun learning games rhymes and art amp craft activities Active Learning For 7 - 12 year olds A quiz based education service with 50 new questions daily on Mathrsquos GK and Science Active Games Interactive games for all ages on the TV Active Darshan Essentially focused on customers belonging to older age groups 24x7 darshan of the following temples Shirdi Sai Baba Mumbairsquos SiddhiVinayak amp ISKCON and Kashi Vishwanath Besides this active services like Active Matrimony Active Cooking Active Sports etc carters to needs of customers from various age groups and gender INCOME In its constant endeavor to offer its subscribers with maximum choice and value Tata Sky offers multiple channel packages giving subscribers the freedom of genuine choice at affordable prices Recognizing the vast differences in tastes and pocket sizes of different consumer segments content has been aggregated and classified into following packages namely

FAMILY SIZE Tata Sky has something for everyone in a typical Indian family Like Active Wiz kids for the children Active Darshan for grandparents Showcase for the younger people Active Cooking for mother Active Sports for father Tata Sky has just started ldquoThe Friends amp Familyrdquo programme which is a reward based referral programme for eligible Tata Sky subscribers where huge discounts are given to the refereed person and referring person

Direct To Home

Essentials Of Marketing Page 18

BEHAVIOURIAL SEGMENTATION OCCASIONS Tata Sky has offered new schemes at discounted rates on occasions of festivals or major sports events In the past Tata TV has come with schemes like watch the cricket world cup final with Hrithik Roshan round-the-clock service guarantee match highlights available on-demand after the match commentary in regional languages (2007) sale of digicomp set top boxes at discounted rates (diwali offer 2007) launch of Digital Video Recorder (diwali 2008) BENEFITS

Tata Sky offers benefits to customers like bull DVD Quality Picture amp Sound Enjoy over 170 TV channels and services in

DVD quality picture and CD quality sound bull Customer support 24x7 call centrersquos amp over 3000 engineers support in 11

languages bull With Guide you can Find out whatrsquos playing on any channel up to 4 days in advance Programme details of all channels can be viewed in English and Hindi Set reminders for up to 50 programmes you wish to watch Get synopsis of programmes

bull Parental Control Regulate what your children watch on your television by

locking movies based on the ratings provided by the channel or by locking the entire channel

bull Search amp Scan Banner Find out whatrsquos playing on another channel without

changing the channel you are watching

Direct To Home

Essentials Of Marketing Page 19

USER STATUS

In order to attract the non users and potential users Tata Sky has time and again brought innovative and exciting consumer promotion offers into the market like Tata Sky+ attractive active services 99 a month value pack 5 months of free viewing Tata Sky hardware for Rs 1499 family and friends offer 50 off on installation 0 EMI schemes PSYCHOGRAPHIC SEGMENTATION Tata Sky has successfully segmented the market through an expanded product range at appropriate price points By offering active services and by launching Tata Sky+ Tata Sky is targeting people with specific lifestyles Tata Sky offered movies like Slumdog millionaire and 1920 in its showcase channel for people who want a private multiplex at home Tata Sky targeted the youth segment with by showing concerts like Beyonce ndash Live at Wembley ACDC ndash No Bull concerts in their showcase channel Active cooking targets women where they can get nine new easy-to-cook recipes daily from master chefs across the country along with handy kitchen tips at the press of a button Similarly Active Mall is targeted at people who would like to shop for electronic appliances household goods and even mobile ringtones and wallpapers at attractive prices - from the comfort of their home at any time most convenient to them POSITIONING

With an aim to connect to all television viewers and create interactivity amongst its audience and dispel the fear that technological fuss creates in the mind of the layman Tata Sky redefined the language of technology To this end Tata Sky adopted its current tagline Isko laga daala toh life jingalala (If you use this life will be great)

The brands positioning is based on three aspects ndash better picture quality the interactive offering and customer service which can be seen in the advertisements like lsquoelderlyrsquo Khan virtually condemning Tata Sky for being so addictive (with a superior quality viewing experience) that his son has started neglecting him a dual role of a bickering Punjabi husband and wife where Khan tells us about the pedigree of Tata Sky and inform potential customers about Sky-the leading British Broadcasting along with the benefits of Tata Sky and how it makes our life ldquoJingalalardquo or the Tata Sky plus advertisement where Khan playing a mischievous husband to Gul Panag tells us about the benefits of plus Asins campaign down south tells us about the 24x7 customer service

Direct To Home

Essentials Of Marketing Page 14

Now that Dish TV is the ruling player in the DTH market the strategy has changed because before Dish TV was competing with cable operators and trying to acquiring a foothold in the DTH market but now with rising competition among DTH players there was a need to re-establish their brand as the largest content provider from other new players Some of the Dish TVrsquos current strategies are

Dish TV has not only used its existing substantial transponder capacity to its advantage but also planned to augment it in the mid to long run In a market of 400 plus channels that is rapidly getting further crowded coupled with dearth of carriage capacity this strategy will definitely pay off in the future

Teleport services for up linking the channels The company is also in the business of providing teleport services (up linking and space segments) to the broadcasters of various channels

For acquiring advertisers

1 SMS campaign to entire Dish TV sub-base 2 Providing advertising options - Sponsorship opportunities on Movie on Demand

(6 break free movie channels) Branding opportunities on Active Services Promo options on Interactive channel 999 Interactive targeted contests

3 EPG Branding on Dish TV Information bar 4 E-mailers to Dish TV sub-base 5 Presence on the Dish TV website 6 Sponsored Product Brand Catalogue on News Active

Customer Acquisition strategy 1 Focused marketing leading to creation of a BRAND ndash SRK campaign 2 Largest content offering and digital viewing experience 3 Aligned dealer incentive structure-Higher incentives for subscriber at higher

packs 4 Competitive pricing A-la carte offerings and ease of making payments 5 Distribution and after sales service Pan-India presence through 800 distributors amp

48000 dealers across 6600 towns as of Jun 09 6 Dish TVs attractive pricing strategy

Customer retention strategy 1 Promotions and dealer incentives offered on an ongoing basis to retain customers

through innovative packages 2 Packages to suit every palate 3 Niche Content 4 Providing Value-Added Services (VAS) ndash foray into e-banking ticketing job

search matrimony services sharing infrastructure with other service providers 5 Over 350 Dish Care Centers (DCCs) amp service franchisees providing installation

and after sale-service as of Mar-09 6 In-house call centre operating 247 with capacity of up to 800 operators

Direct To Home

Essentials Of Marketing Page 15

ARE THE CURRENT STRATEGIES SUCCESSFUL

A charismatic brand ambassador coupled with a good product has made Dish TV Indiarsquos No 1 direct-to-home company The strategies applied by the company are attracting new customers to its fold and thus increasing its subscriber base

bull With marketers constantly clamoring for innovative means to break through the clutter and reach their target audiences accurately with minimal wastage and cost effective media Dish TV presents a great opportunity The sheer volume reach along with low clutter customer segmentation opportunities product interactivity and effective costs has made Dish TV an attractive proposition for advertisers and agencies alike

bull Pricing value-added-services like movie-on-demand (MOD) and pay per view (PPV) are features are successfully adding to brand value of Dish TV

bull The lsquoshowcasersquo strategies of Dish TV which aired movies Fashion amp Hancock A Wednesday Da Vinci Code and premiered Dev D within 3 weeks of its Theatrical Release on a pay-to-view model worked with great success

bull Many potential subscribers particularly in rural areas are wary of subscribing to DTH in the absence of a good after-sales network Dish TV has successfully countered this problem by pan-India presence through 800 distributors amp 48000 dealers across 6600 towns

bull The companies focus on aggressive subscriber customer acquisition strategy through offers like lsquoSet Top Box Freersquo lsquoHappy Homersquo lsquoAapki Wish Aapka Packrsquo and lsquoRecharge Freersquo has paid off Dish being relatively cheaper is being favored by the largely rural families and those in remote areas

bull Dish TV brought Annitikanna Ekkuaa ndash A Mega offer customized for Andhra Pradesh offering unmatched Telegu entertainment with 12 months subscription of the South Silver Pack better then what other DTH players are offering in this region

Direct To Home

Essentials Of Marketing Page 16

TATA SKY is a DTH Satellite Television provider in India using MPEG-2 digital compression technology It is a joint venture between Tata Group that owns 80 and Star TV that owns a 20 stake TATASKY was incorporated in 2004 but was launched only in August 2006 SEGMENTATION GEOGRAPHIC SEGMENTATION Urban and Rural Tata Sky Primarily targeted urban audience but later Tata Sky has seen demands from smaller cities grow after the introduction of its electronic programming guide (EPG) in hindi Tata Sky has been focusing on tapping various avenues to further its network particularly in the rural markets Tata Sky with presence across 35000 outlets in 5000 towns and cities had earlier tied up with ITC e-choupal to To expand its distribution network and penetrate the rural market the company has tied-up with ITCs e-Chaupal Further Tata Sky had introduced a Rs 99-a-month low-value pack for 53 channels to increase penetration in smaller towns of the country It also has B2B tie-ups with Infiniti Retails Croma Tata Indicom and Pantaloon Retail in urban India Tata Sky also offers a Multi Dwelling Unit (MDU) solution for multi-storied buildings (common in urban areas) with the option of using a single mini dish for the entire building Region and States Tata Sky has a pan-India presence The company has climbed mountains and crossed the oceans in its first few months it has installed services in Ladakh Leh and Kargil and also a first at sea installation on an oil rig It has come up with separate packs for north like super hit or super value packs and south offering packs like south jumbo or south value packs Keeping in mind their diverse audiences Tata Sky have several regional channels covering Tamil Malayalam Telugu Kannada Oriya Bengali Punjabi Gujarati Marathi and many more languages SUN channels are also available on Tata Sky as a part of the South Starter Pack the South Value Pack and the South Jumbo Pack Also making cartoon network available in telgu

Direct To Home

Essentials Of Marketing Page 17

DEMOGRAPHIC SGMENTATION AGE and GENDER Tata Sky has offered host of services for its customers from every age and gender Like Active Stories For 2 - 7 year olds A TV based story book that children can read and listen to at their own pace Enjoy new stories from the likes of Panchatantra Jataka Tales and Indian mythology everyday on your TV at the press of a button Active Wiz kids For 3 - 6 year olds Designed specifically for preschoolers Active Wiz kids is a television based service that aims to continue a childrsquos learning process at home through a host of fun learning games rhymes and art amp craft activities Active Learning For 7 - 12 year olds A quiz based education service with 50 new questions daily on Mathrsquos GK and Science Active Games Interactive games for all ages on the TV Active Darshan Essentially focused on customers belonging to older age groups 24x7 darshan of the following temples Shirdi Sai Baba Mumbairsquos SiddhiVinayak amp ISKCON and Kashi Vishwanath Besides this active services like Active Matrimony Active Cooking Active Sports etc carters to needs of customers from various age groups and gender INCOME In its constant endeavor to offer its subscribers with maximum choice and value Tata Sky offers multiple channel packages giving subscribers the freedom of genuine choice at affordable prices Recognizing the vast differences in tastes and pocket sizes of different consumer segments content has been aggregated and classified into following packages namely

FAMILY SIZE Tata Sky has something for everyone in a typical Indian family Like Active Wiz kids for the children Active Darshan for grandparents Showcase for the younger people Active Cooking for mother Active Sports for father Tata Sky has just started ldquoThe Friends amp Familyrdquo programme which is a reward based referral programme for eligible Tata Sky subscribers where huge discounts are given to the refereed person and referring person

Direct To Home

Essentials Of Marketing Page 18

BEHAVIOURIAL SEGMENTATION OCCASIONS Tata Sky has offered new schemes at discounted rates on occasions of festivals or major sports events In the past Tata TV has come with schemes like watch the cricket world cup final with Hrithik Roshan round-the-clock service guarantee match highlights available on-demand after the match commentary in regional languages (2007) sale of digicomp set top boxes at discounted rates (diwali offer 2007) launch of Digital Video Recorder (diwali 2008) BENEFITS

Tata Sky offers benefits to customers like bull DVD Quality Picture amp Sound Enjoy over 170 TV channels and services in

DVD quality picture and CD quality sound bull Customer support 24x7 call centrersquos amp over 3000 engineers support in 11

languages bull With Guide you can Find out whatrsquos playing on any channel up to 4 days in advance Programme details of all channels can be viewed in English and Hindi Set reminders for up to 50 programmes you wish to watch Get synopsis of programmes

bull Parental Control Regulate what your children watch on your television by

locking movies based on the ratings provided by the channel or by locking the entire channel

bull Search amp Scan Banner Find out whatrsquos playing on another channel without

changing the channel you are watching

Direct To Home

Essentials Of Marketing Page 19

USER STATUS

In order to attract the non users and potential users Tata Sky has time and again brought innovative and exciting consumer promotion offers into the market like Tata Sky+ attractive active services 99 a month value pack 5 months of free viewing Tata Sky hardware for Rs 1499 family and friends offer 50 off on installation 0 EMI schemes PSYCHOGRAPHIC SEGMENTATION Tata Sky has successfully segmented the market through an expanded product range at appropriate price points By offering active services and by launching Tata Sky+ Tata Sky is targeting people with specific lifestyles Tata Sky offered movies like Slumdog millionaire and 1920 in its showcase channel for people who want a private multiplex at home Tata Sky targeted the youth segment with by showing concerts like Beyonce ndash Live at Wembley ACDC ndash No Bull concerts in their showcase channel Active cooking targets women where they can get nine new easy-to-cook recipes daily from master chefs across the country along with handy kitchen tips at the press of a button Similarly Active Mall is targeted at people who would like to shop for electronic appliances household goods and even mobile ringtones and wallpapers at attractive prices - from the comfort of their home at any time most convenient to them POSITIONING

With an aim to connect to all television viewers and create interactivity amongst its audience and dispel the fear that technological fuss creates in the mind of the layman Tata Sky redefined the language of technology To this end Tata Sky adopted its current tagline Isko laga daala toh life jingalala (If you use this life will be great)

The brands positioning is based on three aspects ndash better picture quality the interactive offering and customer service which can be seen in the advertisements like lsquoelderlyrsquo Khan virtually condemning Tata Sky for being so addictive (with a superior quality viewing experience) that his son has started neglecting him a dual role of a bickering Punjabi husband and wife where Khan tells us about the pedigree of Tata Sky and inform potential customers about Sky-the leading British Broadcasting along with the benefits of Tata Sky and how it makes our life ldquoJingalalardquo or the Tata Sky plus advertisement where Khan playing a mischievous husband to Gul Panag tells us about the benefits of plus Asins campaign down south tells us about the 24x7 customer service

Direct To Home

Essentials Of Marketing Page 15

ARE THE CURRENT STRATEGIES SUCCESSFUL

A charismatic brand ambassador coupled with a good product has made Dish TV Indiarsquos No 1 direct-to-home company The strategies applied by the company are attracting new customers to its fold and thus increasing its subscriber base

bull With marketers constantly clamoring for innovative means to break through the clutter and reach their target audiences accurately with minimal wastage and cost effective media Dish TV presents a great opportunity The sheer volume reach along with low clutter customer segmentation opportunities product interactivity and effective costs has made Dish TV an attractive proposition for advertisers and agencies alike

bull Pricing value-added-services like movie-on-demand (MOD) and pay per view (PPV) are features are successfully adding to brand value of Dish TV

bull The lsquoshowcasersquo strategies of Dish TV which aired movies Fashion amp Hancock A Wednesday Da Vinci Code and premiered Dev D within 3 weeks of its Theatrical Release on a pay-to-view model worked with great success

bull Many potential subscribers particularly in rural areas are wary of subscribing to DTH in the absence of a good after-sales network Dish TV has successfully countered this problem by pan-India presence through 800 distributors amp 48000 dealers across 6600 towns

bull The companies focus on aggressive subscriber customer acquisition strategy through offers like lsquoSet Top Box Freersquo lsquoHappy Homersquo lsquoAapki Wish Aapka Packrsquo and lsquoRecharge Freersquo has paid off Dish being relatively cheaper is being favored by the largely rural families and those in remote areas

bull Dish TV brought Annitikanna Ekkuaa ndash A Mega offer customized for Andhra Pradesh offering unmatched Telegu entertainment with 12 months subscription of the South Silver Pack better then what other DTH players are offering in this region

Direct To Home

Essentials Of Marketing Page 16

TATA SKY is a DTH Satellite Television provider in India using MPEG-2 digital compression technology It is a joint venture between Tata Group that owns 80 and Star TV that owns a 20 stake TATASKY was incorporated in 2004 but was launched only in August 2006 SEGMENTATION GEOGRAPHIC SEGMENTATION Urban and Rural Tata Sky Primarily targeted urban audience but later Tata Sky has seen demands from smaller cities grow after the introduction of its electronic programming guide (EPG) in hindi Tata Sky has been focusing on tapping various avenues to further its network particularly in the rural markets Tata Sky with presence across 35000 outlets in 5000 towns and cities had earlier tied up with ITC e-choupal to To expand its distribution network and penetrate the rural market the company has tied-up with ITCs e-Chaupal Further Tata Sky had introduced a Rs 99-a-month low-value pack for 53 channels to increase penetration in smaller towns of the country It also has B2B tie-ups with Infiniti Retails Croma Tata Indicom and Pantaloon Retail in urban India Tata Sky also offers a Multi Dwelling Unit (MDU) solution for multi-storied buildings (common in urban areas) with the option of using a single mini dish for the entire building Region and States Tata Sky has a pan-India presence The company has climbed mountains and crossed the oceans in its first few months it has installed services in Ladakh Leh and Kargil and also a first at sea installation on an oil rig It has come up with separate packs for north like super hit or super value packs and south offering packs like south jumbo or south value packs Keeping in mind their diverse audiences Tata Sky have several regional channels covering Tamil Malayalam Telugu Kannada Oriya Bengali Punjabi Gujarati Marathi and many more languages SUN channels are also available on Tata Sky as a part of the South Starter Pack the South Value Pack and the South Jumbo Pack Also making cartoon network available in telgu

Direct To Home

Essentials Of Marketing Page 17

DEMOGRAPHIC SGMENTATION AGE and GENDER Tata Sky has offered host of services for its customers from every age and gender Like Active Stories For 2 - 7 year olds A TV based story book that children can read and listen to at their own pace Enjoy new stories from the likes of Panchatantra Jataka Tales and Indian mythology everyday on your TV at the press of a button Active Wiz kids For 3 - 6 year olds Designed specifically for preschoolers Active Wiz kids is a television based service that aims to continue a childrsquos learning process at home through a host of fun learning games rhymes and art amp craft activities Active Learning For 7 - 12 year olds A quiz based education service with 50 new questions daily on Mathrsquos GK and Science Active Games Interactive games for all ages on the TV Active Darshan Essentially focused on customers belonging to older age groups 24x7 darshan of the following temples Shirdi Sai Baba Mumbairsquos SiddhiVinayak amp ISKCON and Kashi Vishwanath Besides this active services like Active Matrimony Active Cooking Active Sports etc carters to needs of customers from various age groups and gender INCOME In its constant endeavor to offer its subscribers with maximum choice and value Tata Sky offers multiple channel packages giving subscribers the freedom of genuine choice at affordable prices Recognizing the vast differences in tastes and pocket sizes of different consumer segments content has been aggregated and classified into following packages namely

FAMILY SIZE Tata Sky has something for everyone in a typical Indian family Like Active Wiz kids for the children Active Darshan for grandparents Showcase for the younger people Active Cooking for mother Active Sports for father Tata Sky has just started ldquoThe Friends amp Familyrdquo programme which is a reward based referral programme for eligible Tata Sky subscribers where huge discounts are given to the refereed person and referring person

Direct To Home

Essentials Of Marketing Page 18

BEHAVIOURIAL SEGMENTATION OCCASIONS Tata Sky has offered new schemes at discounted rates on occasions of festivals or major sports events In the past Tata TV has come with schemes like watch the cricket world cup final with Hrithik Roshan round-the-clock service guarantee match highlights available on-demand after the match commentary in regional languages (2007) sale of digicomp set top boxes at discounted rates (diwali offer 2007) launch of Digital Video Recorder (diwali 2008) BENEFITS

Tata Sky offers benefits to customers like bull DVD Quality Picture amp Sound Enjoy over 170 TV channels and services in

DVD quality picture and CD quality sound bull Customer support 24x7 call centrersquos amp over 3000 engineers support in 11

languages bull With Guide you can Find out whatrsquos playing on any channel up to 4 days in advance Programme details of all channels can be viewed in English and Hindi Set reminders for up to 50 programmes you wish to watch Get synopsis of programmes

bull Parental Control Regulate what your children watch on your television by

locking movies based on the ratings provided by the channel or by locking the entire channel

bull Search amp Scan Banner Find out whatrsquos playing on another channel without

changing the channel you are watching

Direct To Home

Essentials Of Marketing Page 19

USER STATUS

In order to attract the non users and potential users Tata Sky has time and again brought innovative and exciting consumer promotion offers into the market like Tata Sky+ attractive active services 99 a month value pack 5 months of free viewing Tata Sky hardware for Rs 1499 family and friends offer 50 off on installation 0 EMI schemes PSYCHOGRAPHIC SEGMENTATION Tata Sky has successfully segmented the market through an expanded product range at appropriate price points By offering active services and by launching Tata Sky+ Tata Sky is targeting people with specific lifestyles Tata Sky offered movies like Slumdog millionaire and 1920 in its showcase channel for people who want a private multiplex at home Tata Sky targeted the youth segment with by showing concerts like Beyonce ndash Live at Wembley ACDC ndash No Bull concerts in their showcase channel Active cooking targets women where they can get nine new easy-to-cook recipes daily from master chefs across the country along with handy kitchen tips at the press of a button Similarly Active Mall is targeted at people who would like to shop for electronic appliances household goods and even mobile ringtones and wallpapers at attractive prices - from the comfort of their home at any time most convenient to them POSITIONING

With an aim to connect to all television viewers and create interactivity amongst its audience and dispel the fear that technological fuss creates in the mind of the layman Tata Sky redefined the language of technology To this end Tata Sky adopted its current tagline Isko laga daala toh life jingalala (If you use this life will be great)

The brands positioning is based on three aspects ndash better picture quality the interactive offering and customer service which can be seen in the advertisements like lsquoelderlyrsquo Khan virtually condemning Tata Sky for being so addictive (with a superior quality viewing experience) that his son has started neglecting him a dual role of a bickering Punjabi husband and wife where Khan tells us about the pedigree of Tata Sky and inform potential customers about Sky-the leading British Broadcasting along with the benefits of Tata Sky and how it makes our life ldquoJingalalardquo or the Tata Sky plus advertisement where Khan playing a mischievous husband to Gul Panag tells us about the benefits of plus Asins campaign down south tells us about the 24x7 customer service

Direct To Home

Essentials Of Marketing Page 16

TATA SKY is a DTH Satellite Television provider in India using MPEG-2 digital compression technology It is a joint venture between Tata Group that owns 80 and Star TV that owns a 20 stake TATASKY was incorporated in 2004 but was launched only in August 2006 SEGMENTATION GEOGRAPHIC SEGMENTATION Urban and Rural Tata Sky Primarily targeted urban audience but later Tata Sky has seen demands from smaller cities grow after the introduction of its electronic programming guide (EPG) in hindi Tata Sky has been focusing on tapping various avenues to further its network particularly in the rural markets Tata Sky with presence across 35000 outlets in 5000 towns and cities had earlier tied up with ITC e-choupal to To expand its distribution network and penetrate the rural market the company has tied-up with ITCs e-Chaupal Further Tata Sky had introduced a Rs 99-a-month low-value pack for 53 channels to increase penetration in smaller towns of the country It also has B2B tie-ups with Infiniti Retails Croma Tata Indicom and Pantaloon Retail in urban India Tata Sky also offers a Multi Dwelling Unit (MDU) solution for multi-storied buildings (common in urban areas) with the option of using a single mini dish for the entire building Region and States Tata Sky has a pan-India presence The company has climbed mountains and crossed the oceans in its first few months it has installed services in Ladakh Leh and Kargil and also a first at sea installation on an oil rig It has come up with separate packs for north like super hit or super value packs and south offering packs like south jumbo or south value packs Keeping in mind their diverse audiences Tata Sky have several regional channels covering Tamil Malayalam Telugu Kannada Oriya Bengali Punjabi Gujarati Marathi and many more languages SUN channels are also available on Tata Sky as a part of the South Starter Pack the South Value Pack and the South Jumbo Pack Also making cartoon network available in telgu

Direct To Home

Essentials Of Marketing Page 17

DEMOGRAPHIC SGMENTATION AGE and GENDER Tata Sky has offered host of services for its customers from every age and gender Like Active Stories For 2 - 7 year olds A TV based story book that children can read and listen to at their own pace Enjoy new stories from the likes of Panchatantra Jataka Tales and Indian mythology everyday on your TV at the press of a button Active Wiz kids For 3 - 6 year olds Designed specifically for preschoolers Active Wiz kids is a television based service that aims to continue a childrsquos learning process at home through a host of fun learning games rhymes and art amp craft activities Active Learning For 7 - 12 year olds A quiz based education service with 50 new questions daily on Mathrsquos GK and Science Active Games Interactive games for all ages on the TV Active Darshan Essentially focused on customers belonging to older age groups 24x7 darshan of the following temples Shirdi Sai Baba Mumbairsquos SiddhiVinayak amp ISKCON and Kashi Vishwanath Besides this active services like Active Matrimony Active Cooking Active Sports etc carters to needs of customers from various age groups and gender INCOME In its constant endeavor to offer its subscribers with maximum choice and value Tata Sky offers multiple channel packages giving subscribers the freedom of genuine choice at affordable prices Recognizing the vast differences in tastes and pocket sizes of different consumer segments content has been aggregated and classified into following packages namely

FAMILY SIZE Tata Sky has something for everyone in a typical Indian family Like Active Wiz kids for the children Active Darshan for grandparents Showcase for the younger people Active Cooking for mother Active Sports for father Tata Sky has just started ldquoThe Friends amp Familyrdquo programme which is a reward based referral programme for eligible Tata Sky subscribers where huge discounts are given to the refereed person and referring person

Direct To Home

Essentials Of Marketing Page 18

BEHAVIOURIAL SEGMENTATION OCCASIONS Tata Sky has offered new schemes at discounted rates on occasions of festivals or major sports events In the past Tata TV has come with schemes like watch the cricket world cup final with Hrithik Roshan round-the-clock service guarantee match highlights available on-demand after the match commentary in regional languages (2007) sale of digicomp set top boxes at discounted rates (diwali offer 2007) launch of Digital Video Recorder (diwali 2008) BENEFITS

Tata Sky offers benefits to customers like bull DVD Quality Picture amp Sound Enjoy over 170 TV channels and services in

DVD quality picture and CD quality sound bull Customer support 24x7 call centrersquos amp over 3000 engineers support in 11

languages bull With Guide you can Find out whatrsquos playing on any channel up to 4 days in advance Programme details of all channels can be viewed in English and Hindi Set reminders for up to 50 programmes you wish to watch Get synopsis of programmes

bull Parental Control Regulate what your children watch on your television by

locking movies based on the ratings provided by the channel or by locking the entire channel

bull Search amp Scan Banner Find out whatrsquos playing on another channel without

changing the channel you are watching

Direct To Home

Essentials Of Marketing Page 19

USER STATUS

In order to attract the non users and potential users Tata Sky has time and again brought innovative and exciting consumer promotion offers into the market like Tata Sky+ attractive active services 99 a month value pack 5 months of free viewing Tata Sky hardware for Rs 1499 family and friends offer 50 off on installation 0 EMI schemes PSYCHOGRAPHIC SEGMENTATION Tata Sky has successfully segmented the market through an expanded product range at appropriate price points By offering active services and by launching Tata Sky+ Tata Sky is targeting people with specific lifestyles Tata Sky offered movies like Slumdog millionaire and 1920 in its showcase channel for people who want a private multiplex at home Tata Sky targeted the youth segment with by showing concerts like Beyonce ndash Live at Wembley ACDC ndash No Bull concerts in their showcase channel Active cooking targets women where they can get nine new easy-to-cook recipes daily from master chefs across the country along with handy kitchen tips at the press of a button Similarly Active Mall is targeted at people who would like to shop for electronic appliances household goods and even mobile ringtones and wallpapers at attractive prices - from the comfort of their home at any time most convenient to them POSITIONING

With an aim to connect to all television viewers and create interactivity amongst its audience and dispel the fear that technological fuss creates in the mind of the layman Tata Sky redefined the language of technology To this end Tata Sky adopted its current tagline Isko laga daala toh life jingalala (If you use this life will be great)

The brands positioning is based on three aspects ndash better picture quality the interactive offering and customer service which can be seen in the advertisements like lsquoelderlyrsquo Khan virtually condemning Tata Sky for being so addictive (with a superior quality viewing experience) that his son has started neglecting him a dual role of a bickering Punjabi husband and wife where Khan tells us about the pedigree of Tata Sky and inform potential customers about Sky-the leading British Broadcasting along with the benefits of Tata Sky and how it makes our life ldquoJingalalardquo or the Tata Sky plus advertisement where Khan playing a mischievous husband to Gul Panag tells us about the benefits of plus Asins campaign down south tells us about the 24x7 customer service

Direct To Home

Essentials Of Marketing Page 17

DEMOGRAPHIC SGMENTATION AGE and GENDER Tata Sky has offered host of services for its customers from every age and gender Like Active Stories For 2 - 7 year olds A TV based story book that children can read and listen to at their own pace Enjoy new stories from the likes of Panchatantra Jataka Tales and Indian mythology everyday on your TV at the press of a button Active Wiz kids For 3 - 6 year olds Designed specifically for preschoolers Active Wiz kids is a television based service that aims to continue a childrsquos learning process at home through a host of fun learning games rhymes and art amp craft activities Active Learning For 7 - 12 year olds A quiz based education service with 50 new questions daily on Mathrsquos GK and Science Active Games Interactive games for all ages on the TV Active Darshan Essentially focused on customers belonging to older age groups 24x7 darshan of the following temples Shirdi Sai Baba Mumbairsquos SiddhiVinayak amp ISKCON and Kashi Vishwanath Besides this active services like Active Matrimony Active Cooking Active Sports etc carters to needs of customers from various age groups and gender INCOME In its constant endeavor to offer its subscribers with maximum choice and value Tata Sky offers multiple channel packages giving subscribers the freedom of genuine choice at affordable prices Recognizing the vast differences in tastes and pocket sizes of different consumer segments content has been aggregated and classified into following packages namely

FAMILY SIZE Tata Sky has something for everyone in a typical Indian family Like Active Wiz kids for the children Active Darshan for grandparents Showcase for the younger people Active Cooking for mother Active Sports for father Tata Sky has just started ldquoThe Friends amp Familyrdquo programme which is a reward based referral programme for eligible Tata Sky subscribers where huge discounts are given to the refereed person and referring person

Direct To Home

Essentials Of Marketing Page 18

BEHAVIOURIAL SEGMENTATION OCCASIONS Tata Sky has offered new schemes at discounted rates on occasions of festivals or major sports events In the past Tata TV has come with schemes like watch the cricket world cup final with Hrithik Roshan round-the-clock service guarantee match highlights available on-demand after the match commentary in regional languages (2007) sale of digicomp set top boxes at discounted rates (diwali offer 2007) launch of Digital Video Recorder (diwali 2008) BENEFITS

Tata Sky offers benefits to customers like bull DVD Quality Picture amp Sound Enjoy over 170 TV channels and services in

DVD quality picture and CD quality sound bull Customer support 24x7 call centrersquos amp over 3000 engineers support in 11

languages bull With Guide you can Find out whatrsquos playing on any channel up to 4 days in advance Programme details of all channels can be viewed in English and Hindi Set reminders for up to 50 programmes you wish to watch Get synopsis of programmes

bull Parental Control Regulate what your children watch on your television by

locking movies based on the ratings provided by the channel or by locking the entire channel

bull Search amp Scan Banner Find out whatrsquos playing on another channel without

changing the channel you are watching

Direct To Home

Essentials Of Marketing Page 19

USER STATUS

In order to attract the non users and potential users Tata Sky has time and again brought innovative and exciting consumer promotion offers into the market like Tata Sky+ attractive active services 99 a month value pack 5 months of free viewing Tata Sky hardware for Rs 1499 family and friends offer 50 off on installation 0 EMI schemes PSYCHOGRAPHIC SEGMENTATION Tata Sky has successfully segmented the market through an expanded product range at appropriate price points By offering active services and by launching Tata Sky+ Tata Sky is targeting people with specific lifestyles Tata Sky offered movies like Slumdog millionaire and 1920 in its showcase channel for people who want a private multiplex at home Tata Sky targeted the youth segment with by showing concerts like Beyonce ndash Live at Wembley ACDC ndash No Bull concerts in their showcase channel Active cooking targets women where they can get nine new easy-to-cook recipes daily from master chefs across the country along with handy kitchen tips at the press of a button Similarly Active Mall is targeted at people who would like to shop for electronic appliances household goods and even mobile ringtones and wallpapers at attractive prices - from the comfort of their home at any time most convenient to them POSITIONING

With an aim to connect to all television viewers and create interactivity amongst its audience and dispel the fear that technological fuss creates in the mind of the layman Tata Sky redefined the language of technology To this end Tata Sky adopted its current tagline Isko laga daala toh life jingalala (If you use this life will be great)

The brands positioning is based on three aspects ndash better picture quality the interactive offering and customer service which can be seen in the advertisements like lsquoelderlyrsquo Khan virtually condemning Tata Sky for being so addictive (with a superior quality viewing experience) that his son has started neglecting him a dual role of a bickering Punjabi husband and wife where Khan tells us about the pedigree of Tata Sky and inform potential customers about Sky-the leading British Broadcasting along with the benefits of Tata Sky and how it makes our life ldquoJingalalardquo or the Tata Sky plus advertisement where Khan playing a mischievous husband to Gul Panag tells us about the benefits of plus Asins campaign down south tells us about the 24x7 customer service

Direct To Home

Essentials Of Marketing Page 18

BEHAVIOURIAL SEGMENTATION OCCASIONS Tata Sky has offered new schemes at discounted rates on occasions of festivals or major sports events In the past Tata TV has come with schemes like watch the cricket world cup final with Hrithik Roshan round-the-clock service guarantee match highlights available on-demand after the match commentary in regional languages (2007) sale of digicomp set top boxes at discounted rates (diwali offer 2007) launch of Digital Video Recorder (diwali 2008) BENEFITS

Tata Sky offers benefits to customers like bull DVD Quality Picture amp Sound Enjoy over 170 TV channels and services in

DVD quality picture and CD quality sound bull Customer support 24x7 call centrersquos amp over 3000 engineers support in 11

languages bull With Guide you can Find out whatrsquos playing on any channel up to 4 days in advance Programme details of all channels can be viewed in English and Hindi Set reminders for up to 50 programmes you wish to watch Get synopsis of programmes

bull Parental Control Regulate what your children watch on your television by

locking movies based on the ratings provided by the channel or by locking the entire channel

bull Search amp Scan Banner Find out whatrsquos playing on another channel without

changing the channel you are watching

Direct To Home

Essentials Of Marketing Page 19

USER STATUS

In order to attract the non users and potential users Tata Sky has time and again brought innovative and exciting consumer promotion offers into the market like Tata Sky+ attractive active services 99 a month value pack 5 months of free viewing Tata Sky hardware for Rs 1499 family and friends offer 50 off on installation 0 EMI schemes PSYCHOGRAPHIC SEGMENTATION Tata Sky has successfully segmented the market through an expanded product range at appropriate price points By offering active services and by launching Tata Sky+ Tata Sky is targeting people with specific lifestyles Tata Sky offered movies like Slumdog millionaire and 1920 in its showcase channel for people who want a private multiplex at home Tata Sky targeted the youth segment with by showing concerts like Beyonce ndash Live at Wembley ACDC ndash No Bull concerts in their showcase channel Active cooking targets women where they can get nine new easy-to-cook recipes daily from master chefs across the country along with handy kitchen tips at the press of a button Similarly Active Mall is targeted at people who would like to shop for electronic appliances household goods and even mobile ringtones and wallpapers at attractive prices - from the comfort of their home at any time most convenient to them POSITIONING

With an aim to connect to all television viewers and create interactivity amongst its audience and dispel the fear that technological fuss creates in the mind of the layman Tata Sky redefined the language of technology To this end Tata Sky adopted its current tagline Isko laga daala toh life jingalala (If you use this life will be great)

The brands positioning is based on three aspects ndash better picture quality the interactive offering and customer service which can be seen in the advertisements like lsquoelderlyrsquo Khan virtually condemning Tata Sky for being so addictive (with a superior quality viewing experience) that his son has started neglecting him a dual role of a bickering Punjabi husband and wife where Khan tells us about the pedigree of Tata Sky and inform potential customers about Sky-the leading British Broadcasting along with the benefits of Tata Sky and how it makes our life ldquoJingalalardquo or the Tata Sky plus advertisement where Khan playing a mischievous husband to Gul Panag tells us about the benefits of plus Asins campaign down south tells us about the 24x7 customer service

Direct To Home

Essentials Of Marketing Page 19

USER STATUS

In order to attract the non users and potential users Tata Sky has time and again brought innovative and exciting consumer promotion offers into the market like Tata Sky+ attractive active services 99 a month value pack 5 months of free viewing Tata Sky hardware for Rs 1499 family and friends offer 50 off on installation 0 EMI schemes PSYCHOGRAPHIC SEGMENTATION Tata Sky has successfully segmented the market through an expanded product range at appropriate price points By offering active services and by launching Tata Sky+ Tata Sky is targeting people with specific lifestyles Tata Sky offered movies like Slumdog millionaire and 1920 in its showcase channel for people who want a private multiplex at home Tata Sky targeted the youth segment with by showing concerts like Beyonce ndash Live at Wembley ACDC ndash No Bull concerts in their showcase channel Active cooking targets women where they can get nine new easy-to-cook recipes daily from master chefs across the country along with handy kitchen tips at the press of a button Similarly Active Mall is targeted at people who would like to shop for electronic appliances household goods and even mobile ringtones and wallpapers at attractive prices - from the comfort of their home at any time most convenient to them POSITIONING

With an aim to connect to all television viewers and create interactivity amongst its audience and dispel the fear that technological fuss creates in the mind of the layman Tata Sky redefined the language of technology To this end Tata Sky adopted its current tagline Isko laga daala toh life jingalala (If you use this life will be great)

The brands positioning is based on three aspects ndash better picture quality the interactive offering and customer service which can be seen in the advertisements like lsquoelderlyrsquo Khan virtually condemning Tata Sky for being so addictive (with a superior quality viewing experience) that his son has started neglecting him a dual role of a bickering Punjabi husband and wife where Khan tells us about the pedigree of Tata Sky and inform potential customers about Sky-the leading British Broadcasting along with the benefits of Tata Sky and how it makes our life ldquoJingalalardquo or the Tata Sky plus advertisement where Khan playing a mischievous husband to Gul Panag tells us about the benefits of plus Asins campaign down south tells us about the 24x7 customer service

Direct To Home

Essentials Of Marketing Page 20

Be it for a family or students Tata Sky has something for everybody One can view the schedule for the next 4 days for most of the channels scroll down the list and put alerts for the favorite programs while watching one channel we can get to know in a box at the bottom whatrsquos going on in other channels we can watch channels like Pogo Jetix in regional languages (Telugu Tamil) and we can select any language out of English Hindi Telugu or Tamil Tata Sky with its wide bouquet of services and unique offering has indeed made life jingalala for many Indian families

TARGETING

As Aamir Khan and rightly so points it in the advertisement that Tata Sky has the trust of brand TATA and the technology of Sky has made Tata Sky a brand to reckon with The name Tata is a well known brand which commands respect and trust among its Indian consumers which gives an identity to the brand of Tata Sky and an edge in the market Also due to its creative advertising the brand enjoys top-of-mind recall and recognition by consumers across markets Tata Sky has Aamir Khan and Asin as the ambassador to endorse its brand An iconic figure and a mass drawer Aamir Khan makes a perfect fit with the Tata Sky brand values of trust high-quality entertainment and innovation While Asin campaigning down south is a young energetic achiever and enjoys a high degree of credibility with consumers down south This association has resulted in an enhanced brand recall and brand image Tata Sky also offers hosts of active services for their value-added channels mdash which air things other than the usual television programmes such as gaming education flower delivery virtual pilgrimage and so on From time to time Tata Sky has come up with various promotional offers like lsquoFamily and Friends referral schemersquo and new products like Tata Sky plus to encourage customers to make mental commitment to buy their product which increases the brand purchase intention of the customer

Tata Sky is targeting 8-million subscriber base by the year 2012

(wwwlivemintcom20081014181532Tata-Sky-launches-PVR-tech-eyhtml)

STRATEGIES

Tata Skyrsquos strategy is to capture the market by offering superior value Consumer insight shows that television is the only affordable family entertainment option available for middle-class Indians today and they would appreciate any enhancement in their viewing experience

Tata Sky gives people a new dimension in TV viewing thanks to its 3Cs strategy

bull Choice It offers more than 170 channels with DVD picture quality and CD sound quality

Direct To Home

Essentials Of Marketing Page 21

bull Control Viewers can control the content watch four news channels simultaneously find out whats playing on all channels without changing channels and most important parents can regulate what their children watch

bull Convenience The viewer gets 4-day listing of all programmes on TV

The X factor mdash the excitement of interactive services Tata Sky offers a bouquet of interactive news sports and games to subscribers all easily accessible with some simple hardware

Using the DTH platform and its large subscriber base for generating revenue through advertising like coca cola used the Tata Sky platform to promote its new product Minute Maid Pulpy Orange

Tata Sky has adopted a 360-degree communication approach for its customers through television print web radio outdoor media call centrersquos and direct mailers both in urban and rural areas It has also made it a point to demonstrate the service at high-traffic sites like airports malls and exhibitions

Only TV service in this country which not only provides entertainment to kids through toon channels but also educates them through its interactive channels

It undertook the most interactive step by walking into schools directly and convincing teachers that children could learn multiplications and divisions directly from TV

Direct To Home

Essentials Of Marketing Page 22

Customer Acquisition strategy bull Focused marketing campaign bull Launch of Tata Sky Plus bull Distribution and after sales service bull Interactive services for all family members bull Multi Dwelling Unit (MDU) solution

Customer retention strategy bull Upgrade to Tatasky + by exchanging regular Tatasky bull Active services bull Alliance with Walt Disney Company India to bring Disney characters on its

interactive platform bull Cartoon network in telgu for its subscribers down south bull Tata Sky subscribers can suspend their viewing services temporarily on account

of vacation travel exams etc bull 24x7 call centres and over 3000 engineers

ARE THE CURRENT STRATEGIES SUCCESSFUL

Tata Sky though launching late as compared to Dish TV has gained more than 4million subscribers which indicates itrsquos growing at a healthy rate Tata Skyrsquos growth has been helped by strategies like

Multi Dwelling Unit (MDU) solution for multi-storied buildings with the option of using a single mini dish for the entire building has worked in favour of Tata Sky

Tata Sky added the Sun TV bouquet of channels in Tamil Nadu which resulted in a good surge in its subscriptions

It offers ldquoActiverdquo services pertaining to religion sports and education Its Bangalore RampD centre produces original content in science general knowledge and mathematics which is becoming popular in schools

Tata Sky plus is getting Tata Sky new customers With Tata Sky plus the viewers can pause+ record+ rewind LIVE TV

Tata Sky exchange offer for Tata Sky Plus at a discounted rate has gone down successfully with its customers

Schemes like 50 off on installation friends and family referral programs have been adding to its customerrsquos numbers

Direct To Home

Essentials Of Marketing Page 23

ALTERNATE STRATEGIES Generate TRPrsquos ndash 24 hr broadcast for Roadies Indian idol and other most

watched TV serials (VAS) Prevent switching ndash free coupons to existing subscribers Product differentiation ndash various packages High switching cost ndash subscriber have to pay when they switch to other brand Target single channel viewers Variety in Movie Listing with Bollywood Hollywood and Regional Channels Combined Product with Television - Rural areas especially and niche segment

targeting if combined with LCDs Including the local cable operators as distributors would be an extremely useful

way of reaching out to the target market

Strategies for the rural sector can be bull Customizing offering bull Combination of various national channels with regional channels bull Educational Package bull Appointing the village head as Distributor and the promoter as the villagers tend

to listen to bull village head bull This can be supplemented by giving the connection to village head free for initial

period Another avenue that can be explored is Mini ndash Theatres bull Setting up Mini ndash Theatres in rural sector to promote the Product bull Events like Cricket matches movies etc bull These Mini ndash Theatres can be the Point of Sales

Promotion

The promotional strategies suggested are 1 Packages for Special Events like the cricket World Cup 2 Targeting Tata employees could be a useful way pr promoting the product 3 Give the option of installments and other promotional schemes to the new users 4 Tie up with real estate developers to target the new constructions

bull The number of old buildings being demolished and being reconstructed are also on the rise This could be a major target for promotions

5 Door to door marketing should be used to heighten the awareness levels as well 6 Local Games Sponsorships can also be used to increase the awareness levels 7 Another way could be using the prominent part of the Building for placing

Hoardings of Tata Sky Ads bull Finding the strategic building in the locality bull Consideration can be in form of cash payment to the Housing society bull Providing free connections to Households in these buildings

8 Another new avenue that can be explored is the railway stations

Direct To Home

Essentials Of Marketing Page 24

bull Posters on railway station roofs bull Tickers at Major suburban Railway stations

Use of Internet- Applications which involve sharing of videos on how one

consumes TV benefits of DTH over cable TV etc across social networking sites like Orkut ibibo etc

References

httpwwwtataskycomindexhtml httpwwwdishtvindefaultasp httpwwwindiabroadbandnet httpwwwcellbharatcomblogtagdth httpwwwsaveondishcom httpwwwdishtrackingcomforumindexphp httpwwwindiandthcom

Direct To Home

Essentials Of Marketing Page 23

ALTERNATE STRATEGIES Generate TRPrsquos ndash 24 hr broadcast for Roadies Indian idol and other most

watched TV serials (VAS) Prevent switching ndash free coupons to existing subscribers Product differentiation ndash various packages High switching cost ndash subscriber have to pay when they switch to other brand Target single channel viewers Variety in Movie Listing with Bollywood Hollywood and Regional Channels Combined Product with Television - Rural areas especially and niche segment

targeting if combined with LCDs Including the local cable operators as distributors would be an extremely useful

way of reaching out to the target market

Strategies for the rural sector can be bull Customizing offering bull Combination of various national channels with regional channels bull Educational Package bull Appointing the village head as Distributor and the promoter as the villagers tend

to listen to bull village head bull This can be supplemented by giving the connection to village head free for initial

period Another avenue that can be explored is Mini ndash Theatres bull Setting up Mini ndash Theatres in rural sector to promote the Product bull Events like Cricket matches movies etc bull These Mini ndash Theatres can be the Point of Sales

Promotion

The promotional strategies suggested are 1 Packages for Special Events like the cricket World Cup 2 Targeting Tata employees could be a useful way pr promoting the product 3 Give the option of installments and other promotional schemes to the new users 4 Tie up with real estate developers to target the new constructions

bull The number of old buildings being demolished and being reconstructed are also on the rise This could be a major target for promotions

5 Door to door marketing should be used to heighten the awareness levels as well 6 Local Games Sponsorships can also be used to increase the awareness levels 7 Another way could be using the prominent part of the Building for placing

Hoardings of Tata Sky Ads bull Finding the strategic building in the locality bull Consideration can be in form of cash payment to the Housing society bull Providing free connections to Households in these buildings

8 Another new avenue that can be explored is the railway stations

Direct To Home

Essentials Of Marketing Page 24

bull Posters on railway station roofs bull Tickers at Major suburban Railway stations

Use of Internet- Applications which involve sharing of videos on how one

consumes TV benefits of DTH over cable TV etc across social networking sites like Orkut ibibo etc

References

httpwwwtataskycomindexhtml httpwwwdishtvindefaultasp httpwwwindiabroadbandnet httpwwwcellbharatcomblogtagdth httpwwwsaveondishcom httpwwwdishtrackingcomforumindexphp httpwwwindiandthcom

Direct To Home

Essentials Of Marketing Page 24

bull Posters on railway station roofs bull Tickers at Major suburban Railway stations

Use of Internet- Applications which involve sharing of videos on how one

consumes TV benefits of DTH over cable TV etc across social networking sites like Orkut ibibo etc

References

httpwwwtataskycomindexhtml httpwwwdishtvindefaultasp httpwwwindiabroadbandnet httpwwwcellbharatcomblogtagdth httpwwwsaveondishcom httpwwwdishtrackingcomforumindexphp httpwwwindiandthcom

Direct To Home

Essentials Of Marketing Page 25

ESSEL GROUP Essel Group ( of the US $ 17 billion Zee Group fame) has a vast range of national and global business interests encompassing media programming broadcasting amp distribution communication packaging online lottery entertainment parks telecom and trading movie production multiplexes education animation publishing and satellite with particularly close synergies with ventures active in the areas of content distributionreach and infrastructurelogistics such as Zee Telefilms Siticable Zee Interactive Learning Systems Agrani E-city Essel Propack Esselworld Cyquator Dish TV Playwin Water Kingdom Intrex India Zee Turner Padmalaya Telefilms ETC Networks amp others Essel Group is a transnational enterprise with Indian soul and global spirit and is Indiarsquos largest vertically integrated group

-------------------------THE ESSEL PHILOSOPHY--------------------

The Essel Group strives to offer the best to the communities that it serves mdash shareholders customers employees and vendors lsquoFaith in innovative and organised

growthrsquo is the dictum that drives all business decisions A multicultural organization with a strong customer focus Essel Group companies reach out every day to millions of

consumers across the globe

INDIArsquoS IMPORTANCE FROM STRATEGIC POINT OF VIEW With nearly 17 per cent of the worlds population a fast-growing economy and a middle class that has tripled in size in the last twenty years to some 300 million the Indian market represents a tremendous opportunity for ESSEL GROUP and reinforces our strong market position in the Asia Pacific region and globally

Direct To Home

Essentials Of Marketing Page 26

MEDIA ZEEL (Zee Entertainment Enterprise Ltd) SBU FORMATION REASON TV have been identified as the strongest medium to reach the early 20s target group which is the most active media consumer amp highest purchasing power Indias TV advertising pie is continually growing with the maximum ad revenues being absorbed by Hindi soaps and movies FICCI-PwCs 2007 report on the media amp entertainment industry states that the nations total advertising pie today stands at about $4 billion With an economy growing at 9 advertising expenditures are bound to soar and analysts estimate that just this year advertising revenues are all set to go past the $45 billion mark All over the world the total advertising and marketing money that gets circulated is about 3 of the GDP in India the figure stands at a measly 07 Digital democracy waiting to unfold across the nation is another factor driving players to jump into the television well Once implemented if a channel is delivering good content people for sure would pay to watch it ndash and media hubs would also save hugely on distribution Add the 5-6 new players to the cacophony and the audience fragmentation is slated to rise to unprecedented levels Going forward the competitive fireworks will only intensify with content distribution and marketing becoming the reigning kings and queens of this epic battle for supremacy in the consumer mind space First mover advantage and strong financial muscle of worth Rs 110 bn gives advantage But the devil is in the detail Entertainment channels require big budgets on an average Rs 1 to 15 crores on a daily basis Most of the new players have deep pockets but many may not last the distance With Sun TV Network buying 49 stake in NDTVs Red FM radio network Walt Disney purchasing UTVs childrens entertainment channel Hungama et al the consolidation has already started As pressure on advertising rates and the analog distribution systems increases smaller players will be further get edged out Advertising revenue is the major source of income for broadcasting companies and in the case of ZEEL revenues are less heavily skewed towards the Real estate and Auto sectors The major contribution of advertising revenue is done through FMCG (50) Telecom (20) and others (30)ZEEL is the 3rd largest television network in India and has a complete entertainment portfolio The company has 16domestic channels in its bouquet consisting of Zee TV with a market share of 20 at No 3 position (recently replaced by COLORS which is at No 2 Position) Zee Cinema with a market share of 39 at No3 position English Entertainment (3 channels) with a market share of 21 Music (3 Channels) with a market share of 24 and lifestyle with a market share of 24 1HFY09 performance 1HFY09 company has posted a growth of 41 y-o-y to Rs 1113 crore The growth was mainly driven from advertising of 33 to ~Rs 565 crore subscription of 33 to Rs 439 crore and the remaining contribution from other operating income

Direct To Home

Essentials Of Marketing Page 27

Direct To Home

Essentials Of Marketing Page 28

GROWTH STRATEGY ZEEL strategy is growth intensive creating complex network of channel in a multitude of language each to a select audience covering a diverse range of cultures geographic and demographics Promoting thememdashENTERTAINMENT UNLIMITED Advertising revenuemdash14 growth Subscription revenuemdash22 growth International subscription added 21 to revenue Company has taken a series of initiatives to consolidate the talent management initiatives The Board has recommended issuing of Employee Stock Options Plan (ESOPs) to deserving employees to create a greater degree of ownership We have also initiated creation of a talent map for all positions which will be synchronized with talent map of employees holding these positions These efforts have shown positive results in the Company ZEE programming architecture is unique enabling them to groove on the sharp side of leading edge production Shaped and cut to suit various requirements innovation in product design and development offer viewers a diverse menu of channel options ZEE offer programming for every viewer palate and every conceivable taste bringing joy to millions across the globe ZEErsquoS workforce an electric mix of various points of view and talent from all over the world is highly valued and rewarded Almost 80 of employees at ZEEL are less than 35 years of age

Product initiative such as general entertainment reality shows lifestyle talent fashion movies and film production have created a unique and invigorating viewing culture making to touch lives everywhere

Apart from Star India that has been grossing in excess of Rs 1000-crore advertising revenue for the past four years Subhash Chandra-promoted Zee Entertainment Enterprises was the first broadcaster to cross this mark this year Zee Entertainmentrsquos net advertising revenue for 2007-08 (April-March period) stood at Rs 930 croreBy virtue of market share too Zee TV is the second ranked entertainment channel after Star Plus

REFERENCE- httpwwwmedia-partners-asiacommpanews240608basp

Company Name ZEEL Sun TV

Network TV 18 India TV Today

Market Cap (Rs cr)

65079

72727

12002

4704

Direct To Home

Essentials Of Marketing Page 26

MEDIA ZEEL (Zee Entertainment Enterprise Ltd) SBU FORMATION REASON TV have been identified as the strongest medium to reach the early 20s target group which is the most active media consumer amp highest purchasing power Indias TV advertising pie is continually growing with the maximum ad revenues being absorbed by Hindi soaps and movies FICCI-PwCs 2007 report on the media amp entertainment industry states that the nations total advertising pie today stands at about $4 billion With an economy growing at 9 advertising expenditures are bound to soar and analysts estimate that just this year advertising revenues are all set to go past the $45 billion mark All over the world the total advertising and marketing money that gets circulated is about 3 of the GDP in India the figure stands at a measly 07 Digital democracy waiting to unfold across the nation is another factor driving players to jump into the television well Once implemented if a channel is delivering good content people for sure would pay to watch it ndash and media hubs would also save hugely on distribution Add the 5-6 new players to the cacophony and the audience fragmentation is slated to rise to unprecedented levels Going forward the competitive fireworks will only intensify with content distribution and marketing becoming the reigning kings and queens of this epic battle for supremacy in the consumer mind space First mover advantage and strong financial muscle of worth Rs 110 bn gives advantage But the devil is in the detail Entertainment channels require big budgets on an average Rs 1 to 15 crores on a daily basis Most of the new players have deep pockets but many may not last the distance With Sun TV Network buying 49 stake in NDTVs Red FM radio network Walt Disney purchasing UTVs childrens entertainment channel Hungama et al the consolidation has already started As pressure on advertising rates and the analog distribution systems increases smaller players will be further get edged out Advertising revenue is the major source of income for broadcasting companies and in the case of ZEEL revenues are less heavily skewed towards the Real estate and Auto sectors The major contribution of advertising revenue is done through FMCG (50) Telecom (20) and others (30)ZEEL is the 3rd largest television network in India and has a complete entertainment portfolio The company has 16domestic channels in its bouquet consisting of Zee TV with a market share of 20 at No 3 position (recently replaced by COLORS which is at No 2 Position) Zee Cinema with a market share of 39 at No3 position English Entertainment (3 channels) with a market share of 21 Music (3 Channels) with a market share of 24 and lifestyle with a market share of 24 1HFY09 performance 1HFY09 company has posted a growth of 41 y-o-y to Rs 1113 crore The growth was mainly driven from advertising of 33 to ~Rs 565 crore subscription of 33 to Rs 439 crore and the remaining contribution from other operating income

Direct To Home

Essentials Of Marketing Page 27

Direct To Home

Essentials Of Marketing Page 28

GROWTH STRATEGY ZEEL strategy is growth intensive creating complex network of channel in a multitude of language each to a select audience covering a diverse range of cultures geographic and demographics Promoting thememdashENTERTAINMENT UNLIMITED Advertising revenuemdash14 growth Subscription revenuemdash22 growth International subscription added 21 to revenue Company has taken a series of initiatives to consolidate the talent management initiatives The Board has recommended issuing of Employee Stock Options Plan (ESOPs) to deserving employees to create a greater degree of ownership We have also initiated creation of a talent map for all positions which will be synchronized with talent map of employees holding these positions These efforts have shown positive results in the Company ZEE programming architecture is unique enabling them to groove on the sharp side of leading edge production Shaped and cut to suit various requirements innovation in product design and development offer viewers a diverse menu of channel options ZEE offer programming for every viewer palate and every conceivable taste bringing joy to millions across the globe ZEErsquoS workforce an electric mix of various points of view and talent from all over the world is highly valued and rewarded Almost 80 of employees at ZEEL are less than 35 years of age

Product initiative such as general entertainment reality shows lifestyle talent fashion movies and film production have created a unique and invigorating viewing culture making to touch lives everywhere

Apart from Star India that has been grossing in excess of Rs 1000-crore advertising revenue for the past four years Subhash Chandra-promoted Zee Entertainment Enterprises was the first broadcaster to cross this mark this year Zee Entertainmentrsquos net advertising revenue for 2007-08 (April-March period) stood at Rs 930 croreBy virtue of market share too Zee TV is the second ranked entertainment channel after Star Plus

REFERENCE- httpwwwmedia-partners-asiacommpanews240608basp

Company Name ZEEL Sun TV

Network TV 18 India TV Today

Market Cap (Rs cr)

65079

72727

12002

4704

Direct To Home

Essentials Of Marketing Page 27

Direct To Home

Essentials Of Marketing Page 28

GROWTH STRATEGY ZEEL strategy is growth intensive creating complex network of channel in a multitude of language each to a select audience covering a diverse range of cultures geographic and demographics Promoting thememdashENTERTAINMENT UNLIMITED Advertising revenuemdash14 growth Subscription revenuemdash22 growth International subscription added 21 to revenue Company has taken a series of initiatives to consolidate the talent management initiatives The Board has recommended issuing of Employee Stock Options Plan (ESOPs) to deserving employees to create a greater degree of ownership We have also initiated creation of a talent map for all positions which will be synchronized with talent map of employees holding these positions These efforts have shown positive results in the Company ZEE programming architecture is unique enabling them to groove on the sharp side of leading edge production Shaped and cut to suit various requirements innovation in product design and development offer viewers a diverse menu of channel options ZEE offer programming for every viewer palate and every conceivable taste bringing joy to millions across the globe ZEErsquoS workforce an electric mix of various points of view and talent from all over the world is highly valued and rewarded Almost 80 of employees at ZEEL are less than 35 years of age

Product initiative such as general entertainment reality shows lifestyle talent fashion movies and film production have created a unique and invigorating viewing culture making to touch lives everywhere

Apart from Star India that has been grossing in excess of Rs 1000-crore advertising revenue for the past four years Subhash Chandra-promoted Zee Entertainment Enterprises was the first broadcaster to cross this mark this year Zee Entertainmentrsquos net advertising revenue for 2007-08 (April-March period) stood at Rs 930 croreBy virtue of market share too Zee TV is the second ranked entertainment channel after Star Plus

REFERENCE- httpwwwmedia-partners-asiacommpanews240608basp

Company Name ZEEL Sun TV

Network TV 18 India TV Today

Market Cap (Rs cr)

65079

72727

12002

4704

Direct To Home

Essentials Of Marketing Page 28

GROWTH STRATEGY ZEEL strategy is growth intensive creating complex network of channel in a multitude of language each to a select audience covering a diverse range of cultures geographic and demographics Promoting thememdashENTERTAINMENT UNLIMITED Advertising revenuemdash14 growth Subscription revenuemdash22 growth International subscription added 21 to revenue Company has taken a series of initiatives to consolidate the talent management initiatives The Board has recommended issuing of Employee Stock Options Plan (ESOPs) to deserving employees to create a greater degree of ownership We have also initiated creation of a talent map for all positions which will be synchronized with talent map of employees holding these positions These efforts have shown positive results in the Company ZEE programming architecture is unique enabling them to groove on the sharp side of leading edge production Shaped and cut to suit various requirements innovation in product design and development offer viewers a diverse menu of channel options ZEE offer programming for every viewer palate and every conceivable taste bringing joy to millions across the globe ZEErsquoS workforce an electric mix of various points of view and talent from all over the world is highly valued and rewarded Almost 80 of employees at ZEEL are less than 35 years of age

Product initiative such as general entertainment reality shows lifestyle talent fashion movies and film production have created a unique and invigorating viewing culture making to touch lives everywhere

Apart from Star India that has been grossing in excess of Rs 1000-crore advertising revenue for the past four years Subhash Chandra-promoted Zee Entertainment Enterprises was the first broadcaster to cross this mark this year Zee Entertainmentrsquos net advertising revenue for 2007-08 (April-March period) stood at Rs 930 croreBy virtue of market share too Zee TV is the second ranked entertainment channel after Star Plus

REFERENCE- httpwwwmedia-partners-asiacommpanews240608basp

Company Name ZEEL Sun TV

Network TV 18 India TV Today

Market Cap (Rs cr)

65079

72727

12002

4704

Direct To Home

Essentials Of Marketing Page 29

Source Company KRC Research - REFERENCE-ZEE Management Meet Note1PDF

CHANNELS BOLLYWOOD- SUSTAINING LEADERSHIP

ZEE CINEMA- The channel boasts of one of the largest libraries having an eclectic mix of programmes blockbusters and hits Since its launch Zee Cinema has been a leader in its channel genre with over 30 market share In the year gone by the properties that have captivated audiences are Dopahar Zee Cinema Par and Shanivaar Ki Raat Sitaron Ke Saath Innovative offerings such as Rok Sako Toh Rok Lo and Double Mazaa which show back to back movies have been immensely appreciated and viewed brands for over five years Zee Cinemarsquos sprucing up premiers amp specials with innovative break content have been widely appreciated ------------------------------------------------------------------------------------------------------------

Zee Premier has been specifically designed to address viewers of of a specific demographic Now movie buffs addicts and cinema lovers can feast of our library which boasts of over a collection of exclusive entertainment and art value Zee Premier range includes blockbusters from modern Indian cinema an industry which has been in a continuous state of evolution with every passing year The collection contains the world premiers of many award winning movies such as Taare Zameen Par Dhool Dhammal Jodha Akbar and Race ------------------------------------------------------------------------------------------------------------

Zee Classic boasts of an outstanding library of Indian cinematic classics Itrsquos the most popular after Zee Cinema Zee Classic was created to air only classics and blockbusters of the yester years to revive nostalgic moments and memories ------------------------------------------------------------------------------------------------------------

Direct To Home

Essentials Of Marketing Page 30

CHANNELS-SPORTS

Ten Sports and Zee Sports combine have given the viewers a lot of action in the past years and have become a force to reckon with in the sports entertainment business Popular events like WWE UEFA Champions and League Football have made inroads into the Indian market Tennis fans enjoy the grand slams with a series of ATP 500 and a multitude of other events For the indoor sports fan the channel has showcased the World Poker Tour and Darting events Cricket being nothing less than a religion in India Ten Sports has acquired the rights to five of the ten cricket boards giving it over 100 days of cricket a year This is the maximum number of days of cricket across sports channels The rights to these 5 boards Sri Lanka Pakistan South Africa West Indies and Zimbabwe are with Ten Sports for the next 4 years ------------------------------------------------------------------------------------------------------------ CHANNELS-ENGLISH CONTENT (BRINGING THE BEST OF INTERNATIONAL CONTENT TO INDIAN AUDIENCES)

The English GEC channel was launched in 2000 Being the most widely viewed English Channel in India it has garnered a large market share among the English speaking and viewing audience Zee has focused on sourcing the best international content which appeals to the young and urban Indian palate Some of the most popular shows on this channel are The Best of FRIENDS Gossip Girl Sex and the City The Tonight Show The Big Bang Theory and many alike The only Indian show to capture all the existing amp worthwhile party actions in after hours Broadcasting the most happening international events like the World Music Awards Emmyrsquos and leading fashion shows is one of the channels strategic prerogatives In recent times Zee Cafeacute acquired exclusive live telecast rights to the most prestigious beauty pageant ndash Miss World 2008 ------------------------------------------------------------------------------------------------------------

Zee Trendz is the leading fashion and lifestyle property in India Following Indian as well as global trends this channel brings to you the latest in style fashion music and people Some of the remarkably successful shows that were acquired are Ultimate Gadgets is a program on audio video interactive and communication bringing the audience the latest on trends and products especially designed for the viewers Music Retro is an

Direct To Home

Essentials Of Marketing Page 31

introspective retrospect of various styles of musics- from pock rock and hip-hop to RampB For music lovers Music Retro is flowing with reviews and video clips Power Players profiles the most influential men and women from fields where power talent and moral example have touched and transformed lives around the world ------------------------------------------------------------------------------------------------------------

Zee Studio has brought quality cinema to the discerning Indian audience Catering primarily to movie buffs among the of programmes includes a potent mix of Hollywoodrsquos hottest block busters animation flicks golden classics musicals comedies and the finest of world cinema Zee studio acquires the exclusive telecast rights to the prestigious awards ceremonies such as The Screen Actors Guild Awards lsquo09 and Live from the Red Carpet Academy Awards lsquo09 CHANNELS- MUSIC LIFESTYLE amp ENTERTAINMENT

ETC has etched its unique identity as Indiarsquos only Bollywood trade channel Some of the prime time shows on the channel are ETC Bollywood Business Taran Adarsh interviews directors producers corporate heads actors and everyday celebrities Bada Parda Reviews the hottest films of the fortnight Star Giraftar Showcases stars and their upcoming films an indepth look at the films and their characters ETC Xtras Catch all the superhits on this program ETC Nautanki Bollywoodrsquos biggest Suresh Menon gag show ETC Karaoke A unique program with lyrics displayed on screen ------------------------------------------------------------------------------------------------------------

Year 2009 saw an exciting development in the field of music for Zee Now called Zing the channel presents movies music and madness to an audience of fifteen years and above Some of the channelrsquos key properties are Eye Candy Face to Face Chillax Morning Flix 2 After 8 and Bollywood Chakkar ------------------------------------------------------------------------------------------------------------

Direct To Home

Essentials Of Marketing Page 32

Zee Jagran forays into the spiritual and religious entertainment genre aimed at awakening people to realize the spiritual aspects in their life and hence enriching lives This lifestyle channel attempts to provide holistic entertainment to the audience through alternate lifestyle programs interactive astro solutions spiritual content and mythological and socially relevant movies and serials A 24 hour socio-spiritual offering the channel offers a content creation standard that puts it above any other channel in this genre ------------------------------------------------------------------------------------------------------------

Another offering by the company in the entertainment genre Zee Smile brings to its viewers original content and some which is shown on Zee TVThe channel is accessible to viewers on free-to-air basics this in turn provides it a vast viewership DNA ndash(DAILY NEWS ANALYSIS ) (DILIGENT MEDIA CORPORATION) -Joint Venture bw Essel group amp Bhaskar group -DNA readership growing at 225 in market where market leader is growing 8 over IRS (Indian Readership Survey) PACKAGING PROPACK SBU FORMATION REASON

At present Indiarsquos packaging industry across all materials is estimated at Rs 20000 crore Indian packaging industry is highly fragmented with unorganized and small scale industry constituting 60-70 of the total size About 32 is plastic packaging while another 32 is paper packaging Rest is metal and glass The compounded annual growth rate is roughly 22

Chandrasekhar said though it is difficult to put a figure to the size of the industry it is

close to $14 billion and growing at around 15 annually

REFERENCE-httpwwwdnaindiacommoneyreport_packagers-feel-cost-pricing-heat_1195177

As FMCG products get more and more branded and aspire to become a brand from a mere commodity packaging will connote more than just a secure receptacle and convenient container

Direct To Home

Essentials Of Marketing Page 33

It will convey brand character personality and contain a wealth of information about the brand its size contents and ingredients It will also help differentiate a product from the others in the same category

Slow and steady movement to greater product awareness branding and better retailing formats follows an evolution from lsquoloosersquo product sales to branded amp packaged products with greater information to consumers about choices ingredients and precautions Customers today demand variety and change sometimes desiring uniformity sometimes dazzling variety utilitarian convenience or even dual usage etc All this drives changes in packaging materials colours decorative effects formats shapes and sizes STRATEGY Core competencies of superior technology knowledge of product and marketing intimacy with global client base Success Factors Inorganic Growth Route Essel Propack owes its global recognition and current market share in the packaging industry to its policy of focusing on acquisitions and JVs Pursuing its strategy of inorganic growth in the EU the company has acquired subsidiaries such as Arista Tubes and Telcon Packaging in the UK and Lami tube Technologies (Cyprus) Limited in Cyprus It also set up its subsidiary Essel Deutschland in Germany These acquisitions and the JV have helped it to attain brand recognition and attract new clientele In 2004 Essel Propack acquired a 100 per cent stake in Arista Tubes UK for EUR 8 million In 2005 Essel Propack also acquired Telcon Packaging Limited in the UK (now renamed lsquoEssel Propack UK Limitedrsquo) In 2006 they company had 85 stake in two medical devices companies Tacpro Inc (USA) and Avalon (Singapore) TECHNOLOGY DISH TV SBU FORMATION REASON India has about 130 million TV homes of which Cable amp Satellite (CampS) services are present in 97 million (74) of the homes (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502)The DTH market in India comprises 11 of the total market with almost 15 million homes The DTH industry growth lagged to 103 in 2008 from 167 a year earlier But industry players agree that the digitization drive is expanding by 35-40 annually However industry estimates DTH to touch 35-40 million subscribers by 2012 and thatrsquos the number that every DTH brand has set its sights on By 2015 DTH will enjoy a market share of 40 digital cable 40 and analog cable will follow with only 20 market share The DTH service market in

Direct To Home

Essentials Of Marketing Page 34

India has emerged as one of the most lucrative markets which have successfully resisted the impacts of the current economic slowdown The slowdown has certainly proved a boon for the Indian DTH industry as people have now started to cut on their entertainment expenditure and instead of viewing movies at theatres they are preferring to stay at home with their television sets The industry is anticipated to add nearly 5 lakh subscribers per month during 2009 and the numbers are forecasted to surge further at around 30 through 2012So apart from Tata Sky Dish TV Airtel Digital and Reliance BIG southern heavyweight Sun TV has entered the fray with Direct while Videocon has entered the market in June 2009

Dish TV Financial Highlights

REVENUE INR (2008)

412744 Million

Number of Subscribers (Gross) Nos 300 Million

DMCL (Digital Media Convergence Ltd) SBU FORMATION REASON

Digital Media Convergence Limited (DMCL) is an Essel Group company The company constantly explores unrealized avenues for the provisioning of entertainment DMCL is wagering on entertainment opportunities in the digital platform (web mobile et al) DMCL acquires digitizes and delivers a wide variety of content on digital platforms

Future of entertainment - convergence of devices and of networks Consequently our business focus is to leverage the opportunities arising out of the convergence trend and at the forefront of providing compelling content over mobile networks

The core business focus of DMCL is to facilitate end-to-end products and services related to digital content for emerging entertainment content consumption devices using wired or wireless telecom platforms such as Mobile Internet Podcasting and IPTV

STRATEGY

The DMCL team focuses on capitalizing the continuously evolving digital entertainment landscape by using its technology and content-based research expertise to guide and collaborate with content creators and telecom operators DMCL is equipped with cutting edge technologies for archiving content in digital format

Direct To Home

Essentials Of Marketing Page 30

CHANNELS-SPORTS

Ten Sports and Zee Sports combine have given the viewers a lot of action in the past years and have become a force to reckon with in the sports entertainment business Popular events like WWE UEFA Champions and League Football have made inroads into the Indian market Tennis fans enjoy the grand slams with a series of ATP 500 and a multitude of other events For the indoor sports fan the channel has showcased the World Poker Tour and Darting events Cricket being nothing less than a religion in India Ten Sports has acquired the rights to five of the ten cricket boards giving it over 100 days of cricket a year This is the maximum number of days of cricket across sports channels The rights to these 5 boards Sri Lanka Pakistan South Africa West Indies and Zimbabwe are with Ten Sports for the next 4 years ------------------------------------------------------------------------------------------------------------ CHANNELS-ENGLISH CONTENT (BRINGING THE BEST OF INTERNATIONAL CONTENT TO INDIAN AUDIENCES)

The English GEC channel was launched in 2000 Being the most widely viewed English Channel in India it has garnered a large market share among the English speaking and viewing audience Zee has focused on sourcing the best international content which appeals to the young and urban Indian palate Some of the most popular shows on this channel are The Best of FRIENDS Gossip Girl Sex and the City The Tonight Show The Big Bang Theory and many alike The only Indian show to capture all the existing amp worthwhile party actions in after hours Broadcasting the most happening international events like the World Music Awards Emmyrsquos and leading fashion shows is one of the channels strategic prerogatives In recent times Zee Cafeacute acquired exclusive live telecast rights to the most prestigious beauty pageant ndash Miss World 2008 ------------------------------------------------------------------------------------------------------------

Zee Trendz is the leading fashion and lifestyle property in India Following Indian as well as global trends this channel brings to you the latest in style fashion music and people Some of the remarkably successful shows that were acquired are Ultimate Gadgets is a program on audio video interactive and communication bringing the audience the latest on trends and products especially designed for the viewers Music Retro is an

Direct To Home

Essentials Of Marketing Page 31

introspective retrospect of various styles of musics- from pock rock and hip-hop to RampB For music lovers Music Retro is flowing with reviews and video clips Power Players profiles the most influential men and women from fields where power talent and moral example have touched and transformed lives around the world ------------------------------------------------------------------------------------------------------------

Zee Studio has brought quality cinema to the discerning Indian audience Catering primarily to movie buffs among the of programmes includes a potent mix of Hollywoodrsquos hottest block busters animation flicks golden classics musicals comedies and the finest of world cinema Zee studio acquires the exclusive telecast rights to the prestigious awards ceremonies such as The Screen Actors Guild Awards lsquo09 and Live from the Red Carpet Academy Awards lsquo09 CHANNELS- MUSIC LIFESTYLE amp ENTERTAINMENT

ETC has etched its unique identity as Indiarsquos only Bollywood trade channel Some of the prime time shows on the channel are ETC Bollywood Business Taran Adarsh interviews directors producers corporate heads actors and everyday celebrities Bada Parda Reviews the hottest films of the fortnight Star Giraftar Showcases stars and their upcoming films an indepth look at the films and their characters ETC Xtras Catch all the superhits on this program ETC Nautanki Bollywoodrsquos biggest Suresh Menon gag show ETC Karaoke A unique program with lyrics displayed on screen ------------------------------------------------------------------------------------------------------------

Year 2009 saw an exciting development in the field of music for Zee Now called Zing the channel presents movies music and madness to an audience of fifteen years and above Some of the channelrsquos key properties are Eye Candy Face to Face Chillax Morning Flix 2 After 8 and Bollywood Chakkar ------------------------------------------------------------------------------------------------------------

Direct To Home

Essentials Of Marketing Page 32

Zee Jagran forays into the spiritual and religious entertainment genre aimed at awakening people to realize the spiritual aspects in their life and hence enriching lives This lifestyle channel attempts to provide holistic entertainment to the audience through alternate lifestyle programs interactive astro solutions spiritual content and mythological and socially relevant movies and serials A 24 hour socio-spiritual offering the channel offers a content creation standard that puts it above any other channel in this genre ------------------------------------------------------------------------------------------------------------

Another offering by the company in the entertainment genre Zee Smile brings to its viewers original content and some which is shown on Zee TVThe channel is accessible to viewers on free-to-air basics this in turn provides it a vast viewership DNA ndash(DAILY NEWS ANALYSIS ) (DILIGENT MEDIA CORPORATION) -Joint Venture bw Essel group amp Bhaskar group -DNA readership growing at 225 in market where market leader is growing 8 over IRS (Indian Readership Survey) PACKAGING PROPACK SBU FORMATION REASON

At present Indiarsquos packaging industry across all materials is estimated at Rs 20000 crore Indian packaging industry is highly fragmented with unorganized and small scale industry constituting 60-70 of the total size About 32 is plastic packaging while another 32 is paper packaging Rest is metal and glass The compounded annual growth rate is roughly 22

Chandrasekhar said though it is difficult to put a figure to the size of the industry it is

close to $14 billion and growing at around 15 annually

REFERENCE-httpwwwdnaindiacommoneyreport_packagers-feel-cost-pricing-heat_1195177

As FMCG products get more and more branded and aspire to become a brand from a mere commodity packaging will connote more than just a secure receptacle and convenient container

Direct To Home

Essentials Of Marketing Page 33

It will convey brand character personality and contain a wealth of information about the brand its size contents and ingredients It will also help differentiate a product from the others in the same category

Slow and steady movement to greater product awareness branding and better retailing formats follows an evolution from lsquoloosersquo product sales to branded amp packaged products with greater information to consumers about choices ingredients and precautions Customers today demand variety and change sometimes desiring uniformity sometimes dazzling variety utilitarian convenience or even dual usage etc All this drives changes in packaging materials colours decorative effects formats shapes and sizes STRATEGY Core competencies of superior technology knowledge of product and marketing intimacy with global client base Success Factors Inorganic Growth Route Essel Propack owes its global recognition and current market share in the packaging industry to its policy of focusing on acquisitions and JVs Pursuing its strategy of inorganic growth in the EU the company has acquired subsidiaries such as Arista Tubes and Telcon Packaging in the UK and Lami tube Technologies (Cyprus) Limited in Cyprus It also set up its subsidiary Essel Deutschland in Germany These acquisitions and the JV have helped it to attain brand recognition and attract new clientele In 2004 Essel Propack acquired a 100 per cent stake in Arista Tubes UK for EUR 8 million In 2005 Essel Propack also acquired Telcon Packaging Limited in the UK (now renamed lsquoEssel Propack UK Limitedrsquo) In 2006 they company had 85 stake in two medical devices companies Tacpro Inc (USA) and Avalon (Singapore) TECHNOLOGY DISH TV SBU FORMATION REASON India has about 130 million TV homes of which Cable amp Satellite (CampS) services are present in 97 million (74) of the homes (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502)The DTH market in India comprises 11 of the total market with almost 15 million homes The DTH industry growth lagged to 103 in 2008 from 167 a year earlier But industry players agree that the digitization drive is expanding by 35-40 annually However industry estimates DTH to touch 35-40 million subscribers by 2012 and thatrsquos the number that every DTH brand has set its sights on By 2015 DTH will enjoy a market share of 40 digital cable 40 and analog cable will follow with only 20 market share The DTH service market in

Direct To Home

Essentials Of Marketing Page 34

India has emerged as one of the most lucrative markets which have successfully resisted the impacts of the current economic slowdown The slowdown has certainly proved a boon for the Indian DTH industry as people have now started to cut on their entertainment expenditure and instead of viewing movies at theatres they are preferring to stay at home with their television sets The industry is anticipated to add nearly 5 lakh subscribers per month during 2009 and the numbers are forecasted to surge further at around 30 through 2012So apart from Tata Sky Dish TV Airtel Digital and Reliance BIG southern heavyweight Sun TV has entered the fray with Direct while Videocon has entered the market in June 2009

Dish TV Financial Highlights

REVENUE INR (2008)

412744 Million

Number of Subscribers (Gross) Nos 300 Million

DMCL (Digital Media Convergence Ltd) SBU FORMATION REASON

Digital Media Convergence Limited (DMCL) is an Essel Group company The company constantly explores unrealized avenues for the provisioning of entertainment DMCL is wagering on entertainment opportunities in the digital platform (web mobile et al) DMCL acquires digitizes and delivers a wide variety of content on digital platforms

Future of entertainment - convergence of devices and of networks Consequently our business focus is to leverage the opportunities arising out of the convergence trend and at the forefront of providing compelling content over mobile networks

The core business focus of DMCL is to facilitate end-to-end products and services related to digital content for emerging entertainment content consumption devices using wired or wireless telecom platforms such as Mobile Internet Podcasting and IPTV

STRATEGY

The DMCL team focuses on capitalizing the continuously evolving digital entertainment landscape by using its technology and content-based research expertise to guide and collaborate with content creators and telecom operators DMCL is equipped with cutting edge technologies for archiving content in digital format

Direct To Home

Essentials Of Marketing Page 31

introspective retrospect of various styles of musics- from pock rock and hip-hop to RampB For music lovers Music Retro is flowing with reviews and video clips Power Players profiles the most influential men and women from fields where power talent and moral example have touched and transformed lives around the world ------------------------------------------------------------------------------------------------------------

Zee Studio has brought quality cinema to the discerning Indian audience Catering primarily to movie buffs among the of programmes includes a potent mix of Hollywoodrsquos hottest block busters animation flicks golden classics musicals comedies and the finest of world cinema Zee studio acquires the exclusive telecast rights to the prestigious awards ceremonies such as The Screen Actors Guild Awards lsquo09 and Live from the Red Carpet Academy Awards lsquo09 CHANNELS- MUSIC LIFESTYLE amp ENTERTAINMENT

ETC has etched its unique identity as Indiarsquos only Bollywood trade channel Some of the prime time shows on the channel are ETC Bollywood Business Taran Adarsh interviews directors producers corporate heads actors and everyday celebrities Bada Parda Reviews the hottest films of the fortnight Star Giraftar Showcases stars and their upcoming films an indepth look at the films and their characters ETC Xtras Catch all the superhits on this program ETC Nautanki Bollywoodrsquos biggest Suresh Menon gag show ETC Karaoke A unique program with lyrics displayed on screen ------------------------------------------------------------------------------------------------------------

Year 2009 saw an exciting development in the field of music for Zee Now called Zing the channel presents movies music and madness to an audience of fifteen years and above Some of the channelrsquos key properties are Eye Candy Face to Face Chillax Morning Flix 2 After 8 and Bollywood Chakkar ------------------------------------------------------------------------------------------------------------

Direct To Home

Essentials Of Marketing Page 32

Zee Jagran forays into the spiritual and religious entertainment genre aimed at awakening people to realize the spiritual aspects in their life and hence enriching lives This lifestyle channel attempts to provide holistic entertainment to the audience through alternate lifestyle programs interactive astro solutions spiritual content and mythological and socially relevant movies and serials A 24 hour socio-spiritual offering the channel offers a content creation standard that puts it above any other channel in this genre ------------------------------------------------------------------------------------------------------------

Another offering by the company in the entertainment genre Zee Smile brings to its viewers original content and some which is shown on Zee TVThe channel is accessible to viewers on free-to-air basics this in turn provides it a vast viewership DNA ndash(DAILY NEWS ANALYSIS ) (DILIGENT MEDIA CORPORATION) -Joint Venture bw Essel group amp Bhaskar group -DNA readership growing at 225 in market where market leader is growing 8 over IRS (Indian Readership Survey) PACKAGING PROPACK SBU FORMATION REASON

At present Indiarsquos packaging industry across all materials is estimated at Rs 20000 crore Indian packaging industry is highly fragmented with unorganized and small scale industry constituting 60-70 of the total size About 32 is plastic packaging while another 32 is paper packaging Rest is metal and glass The compounded annual growth rate is roughly 22

Chandrasekhar said though it is difficult to put a figure to the size of the industry it is

close to $14 billion and growing at around 15 annually

REFERENCE-httpwwwdnaindiacommoneyreport_packagers-feel-cost-pricing-heat_1195177

As FMCG products get more and more branded and aspire to become a brand from a mere commodity packaging will connote more than just a secure receptacle and convenient container

Direct To Home

Essentials Of Marketing Page 33

It will convey brand character personality and contain a wealth of information about the brand its size contents and ingredients It will also help differentiate a product from the others in the same category

Slow and steady movement to greater product awareness branding and better retailing formats follows an evolution from lsquoloosersquo product sales to branded amp packaged products with greater information to consumers about choices ingredients and precautions Customers today demand variety and change sometimes desiring uniformity sometimes dazzling variety utilitarian convenience or even dual usage etc All this drives changes in packaging materials colours decorative effects formats shapes and sizes STRATEGY Core competencies of superior technology knowledge of product and marketing intimacy with global client base Success Factors Inorganic Growth Route Essel Propack owes its global recognition and current market share in the packaging industry to its policy of focusing on acquisitions and JVs Pursuing its strategy of inorganic growth in the EU the company has acquired subsidiaries such as Arista Tubes and Telcon Packaging in the UK and Lami tube Technologies (Cyprus) Limited in Cyprus It also set up its subsidiary Essel Deutschland in Germany These acquisitions and the JV have helped it to attain brand recognition and attract new clientele In 2004 Essel Propack acquired a 100 per cent stake in Arista Tubes UK for EUR 8 million In 2005 Essel Propack also acquired Telcon Packaging Limited in the UK (now renamed lsquoEssel Propack UK Limitedrsquo) In 2006 they company had 85 stake in two medical devices companies Tacpro Inc (USA) and Avalon (Singapore) TECHNOLOGY DISH TV SBU FORMATION REASON India has about 130 million TV homes of which Cable amp Satellite (CampS) services are present in 97 million (74) of the homes (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502)The DTH market in India comprises 11 of the total market with almost 15 million homes The DTH industry growth lagged to 103 in 2008 from 167 a year earlier But industry players agree that the digitization drive is expanding by 35-40 annually However industry estimates DTH to touch 35-40 million subscribers by 2012 and thatrsquos the number that every DTH brand has set its sights on By 2015 DTH will enjoy a market share of 40 digital cable 40 and analog cable will follow with only 20 market share The DTH service market in

Direct To Home

Essentials Of Marketing Page 34

India has emerged as one of the most lucrative markets which have successfully resisted the impacts of the current economic slowdown The slowdown has certainly proved a boon for the Indian DTH industry as people have now started to cut on their entertainment expenditure and instead of viewing movies at theatres they are preferring to stay at home with their television sets The industry is anticipated to add nearly 5 lakh subscribers per month during 2009 and the numbers are forecasted to surge further at around 30 through 2012So apart from Tata Sky Dish TV Airtel Digital and Reliance BIG southern heavyweight Sun TV has entered the fray with Direct while Videocon has entered the market in June 2009

Dish TV Financial Highlights

REVENUE INR (2008)

412744 Million

Number of Subscribers (Gross) Nos 300 Million

DMCL (Digital Media Convergence Ltd) SBU FORMATION REASON

Digital Media Convergence Limited (DMCL) is an Essel Group company The company constantly explores unrealized avenues for the provisioning of entertainment DMCL is wagering on entertainment opportunities in the digital platform (web mobile et al) DMCL acquires digitizes and delivers a wide variety of content on digital platforms

Future of entertainment - convergence of devices and of networks Consequently our business focus is to leverage the opportunities arising out of the convergence trend and at the forefront of providing compelling content over mobile networks

The core business focus of DMCL is to facilitate end-to-end products and services related to digital content for emerging entertainment content consumption devices using wired or wireless telecom platforms such as Mobile Internet Podcasting and IPTV

STRATEGY

The DMCL team focuses on capitalizing the continuously evolving digital entertainment landscape by using its technology and content-based research expertise to guide and collaborate with content creators and telecom operators DMCL is equipped with cutting edge technologies for archiving content in digital format

Direct To Home

Essentials Of Marketing Page 32

Zee Jagran forays into the spiritual and religious entertainment genre aimed at awakening people to realize the spiritual aspects in their life and hence enriching lives This lifestyle channel attempts to provide holistic entertainment to the audience through alternate lifestyle programs interactive astro solutions spiritual content and mythological and socially relevant movies and serials A 24 hour socio-spiritual offering the channel offers a content creation standard that puts it above any other channel in this genre ------------------------------------------------------------------------------------------------------------

Another offering by the company in the entertainment genre Zee Smile brings to its viewers original content and some which is shown on Zee TVThe channel is accessible to viewers on free-to-air basics this in turn provides it a vast viewership DNA ndash(DAILY NEWS ANALYSIS ) (DILIGENT MEDIA CORPORATION) -Joint Venture bw Essel group amp Bhaskar group -DNA readership growing at 225 in market where market leader is growing 8 over IRS (Indian Readership Survey) PACKAGING PROPACK SBU FORMATION REASON

At present Indiarsquos packaging industry across all materials is estimated at Rs 20000 crore Indian packaging industry is highly fragmented with unorganized and small scale industry constituting 60-70 of the total size About 32 is plastic packaging while another 32 is paper packaging Rest is metal and glass The compounded annual growth rate is roughly 22

Chandrasekhar said though it is difficult to put a figure to the size of the industry it is

close to $14 billion and growing at around 15 annually

REFERENCE-httpwwwdnaindiacommoneyreport_packagers-feel-cost-pricing-heat_1195177

As FMCG products get more and more branded and aspire to become a brand from a mere commodity packaging will connote more than just a secure receptacle and convenient container

Direct To Home

Essentials Of Marketing Page 33

It will convey brand character personality and contain a wealth of information about the brand its size contents and ingredients It will also help differentiate a product from the others in the same category

Slow and steady movement to greater product awareness branding and better retailing formats follows an evolution from lsquoloosersquo product sales to branded amp packaged products with greater information to consumers about choices ingredients and precautions Customers today demand variety and change sometimes desiring uniformity sometimes dazzling variety utilitarian convenience or even dual usage etc All this drives changes in packaging materials colours decorative effects formats shapes and sizes STRATEGY Core competencies of superior technology knowledge of product and marketing intimacy with global client base Success Factors Inorganic Growth Route Essel Propack owes its global recognition and current market share in the packaging industry to its policy of focusing on acquisitions and JVs Pursuing its strategy of inorganic growth in the EU the company has acquired subsidiaries such as Arista Tubes and Telcon Packaging in the UK and Lami tube Technologies (Cyprus) Limited in Cyprus It also set up its subsidiary Essel Deutschland in Germany These acquisitions and the JV have helped it to attain brand recognition and attract new clientele In 2004 Essel Propack acquired a 100 per cent stake in Arista Tubes UK for EUR 8 million In 2005 Essel Propack also acquired Telcon Packaging Limited in the UK (now renamed lsquoEssel Propack UK Limitedrsquo) In 2006 they company had 85 stake in two medical devices companies Tacpro Inc (USA) and Avalon (Singapore) TECHNOLOGY DISH TV SBU FORMATION REASON India has about 130 million TV homes of which Cable amp Satellite (CampS) services are present in 97 million (74) of the homes (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502)The DTH market in India comprises 11 of the total market with almost 15 million homes The DTH industry growth lagged to 103 in 2008 from 167 a year earlier But industry players agree that the digitization drive is expanding by 35-40 annually However industry estimates DTH to touch 35-40 million subscribers by 2012 and thatrsquos the number that every DTH brand has set its sights on By 2015 DTH will enjoy a market share of 40 digital cable 40 and analog cable will follow with only 20 market share The DTH service market in

Direct To Home

Essentials Of Marketing Page 34

India has emerged as one of the most lucrative markets which have successfully resisted the impacts of the current economic slowdown The slowdown has certainly proved a boon for the Indian DTH industry as people have now started to cut on their entertainment expenditure and instead of viewing movies at theatres they are preferring to stay at home with their television sets The industry is anticipated to add nearly 5 lakh subscribers per month during 2009 and the numbers are forecasted to surge further at around 30 through 2012So apart from Tata Sky Dish TV Airtel Digital and Reliance BIG southern heavyweight Sun TV has entered the fray with Direct while Videocon has entered the market in June 2009

Dish TV Financial Highlights

REVENUE INR (2008)

412744 Million

Number of Subscribers (Gross) Nos 300 Million

DMCL (Digital Media Convergence Ltd) SBU FORMATION REASON

Digital Media Convergence Limited (DMCL) is an Essel Group company The company constantly explores unrealized avenues for the provisioning of entertainment DMCL is wagering on entertainment opportunities in the digital platform (web mobile et al) DMCL acquires digitizes and delivers a wide variety of content on digital platforms

Future of entertainment - convergence of devices and of networks Consequently our business focus is to leverage the opportunities arising out of the convergence trend and at the forefront of providing compelling content over mobile networks

The core business focus of DMCL is to facilitate end-to-end products and services related to digital content for emerging entertainment content consumption devices using wired or wireless telecom platforms such as Mobile Internet Podcasting and IPTV

STRATEGY

The DMCL team focuses on capitalizing the continuously evolving digital entertainment landscape by using its technology and content-based research expertise to guide and collaborate with content creators and telecom operators DMCL is equipped with cutting edge technologies for archiving content in digital format

Direct To Home

Essentials Of Marketing Page 33

It will convey brand character personality and contain a wealth of information about the brand its size contents and ingredients It will also help differentiate a product from the others in the same category

Slow and steady movement to greater product awareness branding and better retailing formats follows an evolution from lsquoloosersquo product sales to branded amp packaged products with greater information to consumers about choices ingredients and precautions Customers today demand variety and change sometimes desiring uniformity sometimes dazzling variety utilitarian convenience or even dual usage etc All this drives changes in packaging materials colours decorative effects formats shapes and sizes STRATEGY Core competencies of superior technology knowledge of product and marketing intimacy with global client base Success Factors Inorganic Growth Route Essel Propack owes its global recognition and current market share in the packaging industry to its policy of focusing on acquisitions and JVs Pursuing its strategy of inorganic growth in the EU the company has acquired subsidiaries such as Arista Tubes and Telcon Packaging in the UK and Lami tube Technologies (Cyprus) Limited in Cyprus It also set up its subsidiary Essel Deutschland in Germany These acquisitions and the JV have helped it to attain brand recognition and attract new clientele In 2004 Essel Propack acquired a 100 per cent stake in Arista Tubes UK for EUR 8 million In 2005 Essel Propack also acquired Telcon Packaging Limited in the UK (now renamed lsquoEssel Propack UK Limitedrsquo) In 2006 they company had 85 stake in two medical devices companies Tacpro Inc (USA) and Avalon (Singapore) TECHNOLOGY DISH TV SBU FORMATION REASON India has about 130 million TV homes of which Cable amp Satellite (CampS) services are present in 97 million (74) of the homes (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502)The DTH market in India comprises 11 of the total market with almost 15 million homes The DTH industry growth lagged to 103 in 2008 from 167 a year earlier But industry players agree that the digitization drive is expanding by 35-40 annually However industry estimates DTH to touch 35-40 million subscribers by 2012 and thatrsquos the number that every DTH brand has set its sights on By 2015 DTH will enjoy a market share of 40 digital cable 40 and analog cable will follow with only 20 market share The DTH service market in

Direct To Home

Essentials Of Marketing Page 34

India has emerged as one of the most lucrative markets which have successfully resisted the impacts of the current economic slowdown The slowdown has certainly proved a boon for the Indian DTH industry as people have now started to cut on their entertainment expenditure and instead of viewing movies at theatres they are preferring to stay at home with their television sets The industry is anticipated to add nearly 5 lakh subscribers per month during 2009 and the numbers are forecasted to surge further at around 30 through 2012So apart from Tata Sky Dish TV Airtel Digital and Reliance BIG southern heavyweight Sun TV has entered the fray with Direct while Videocon has entered the market in June 2009

Dish TV Financial Highlights

REVENUE INR (2008)

412744 Million

Number of Subscribers (Gross) Nos 300 Million

DMCL (Digital Media Convergence Ltd) SBU FORMATION REASON

Digital Media Convergence Limited (DMCL) is an Essel Group company The company constantly explores unrealized avenues for the provisioning of entertainment DMCL is wagering on entertainment opportunities in the digital platform (web mobile et al) DMCL acquires digitizes and delivers a wide variety of content on digital platforms

Future of entertainment - convergence of devices and of networks Consequently our business focus is to leverage the opportunities arising out of the convergence trend and at the forefront of providing compelling content over mobile networks

The core business focus of DMCL is to facilitate end-to-end products and services related to digital content for emerging entertainment content consumption devices using wired or wireless telecom platforms such as Mobile Internet Podcasting and IPTV

STRATEGY

The DMCL team focuses on capitalizing the continuously evolving digital entertainment landscape by using its technology and content-based research expertise to guide and collaborate with content creators and telecom operators DMCL is equipped with cutting edge technologies for archiving content in digital format

Direct To Home

Essentials Of Marketing Page 34

India has emerged as one of the most lucrative markets which have successfully resisted the impacts of the current economic slowdown The slowdown has certainly proved a boon for the Indian DTH industry as people have now started to cut on their entertainment expenditure and instead of viewing movies at theatres they are preferring to stay at home with their television sets The industry is anticipated to add nearly 5 lakh subscribers per month during 2009 and the numbers are forecasted to surge further at around 30 through 2012So apart from Tata Sky Dish TV Airtel Digital and Reliance BIG southern heavyweight Sun TV has entered the fray with Direct while Videocon has entered the market in June 2009

Dish TV Financial Highlights

REVENUE INR (2008)

412744 Million

Number of Subscribers (Gross) Nos 300 Million

DMCL (Digital Media Convergence Ltd) SBU FORMATION REASON

Digital Media Convergence Limited (DMCL) is an Essel Group company The company constantly explores unrealized avenues for the provisioning of entertainment DMCL is wagering on entertainment opportunities in the digital platform (web mobile et al) DMCL acquires digitizes and delivers a wide variety of content on digital platforms

Future of entertainment - convergence of devices and of networks Consequently our business focus is to leverage the opportunities arising out of the convergence trend and at the forefront of providing compelling content over mobile networks

The core business focus of DMCL is to facilitate end-to-end products and services related to digital content for emerging entertainment content consumption devices using wired or wireless telecom platforms such as Mobile Internet Podcasting and IPTV

STRATEGY

The DMCL team focuses on capitalizing the continuously evolving digital entertainment landscape by using its technology and content-based research expertise to guide and collaborate with content creators and telecom operators DMCL is equipped with cutting edge technologies for archiving content in digital format

Direct To Home

Essentials Of Marketing Page 35

ENTERTAINMENT FUN MULTIPLEX- SBU FORMATION REASON The entertainment industry in India is growing at a fair clip amongst which multiplex segment is touted to be one of the fastest growing segments Though these multiplexes have mushroomed in the metro cities such as Delhi and Mumbai non-metros are still to catch up with the similar momentum The concept of multiplexes has matured to the next level wherein it is positioned as a complete entertainment centre for the families with other recreational facilities along with the multiplex Estimates says in 2013 total number of TV owing household in India is estimated to 149 mn up from 123 mn in 2008 The film industry has experience a growth rate of 91 over last 5 years and reaching size of 169 bn by 2013 India sells 37 bn movie tickets compare to 14 bn of US REFERENCE ndashINDIA TODAY AUG 2009 In a huge market like India there is just one screen per one million people and this includes the single screens If only multiplexes are considered the figure is even less So the Indian players dont seem to mind the prospect of increased competition There are only 11 multiplexes for every million people in the country as compared to 117 in USA ad 77 in France Major cities of the State have a high demand for malls due to the rising employment increasing disposable income outing spots of the families on weekends etc There are just 747 multiplex screens in India they contribute around 40-45 per cent to the revenue basket of any movie REVENUE SOURCE Improving average ticket price strength in food and beverages sales and continuing strength in garnering advertising revenues are key positives for FUN Multiplex

992256 Recreation Zone

992256 Games Zone including bowling alley simulators kiddiersquos rides battle tanks carnival games etc 992256 Multi-cuisine or specialty restaurants 992256 Outlets of national international food chains 992256 Shopping arcade having various outlets of different brands 992256 Handicraft mela exhibiting the art and crafts of different states of the country 992256 Other Facilities 992256 ATM centers of different bank 992256 Parking space 992256 Administrative room

Direct To Home

Essentials Of Marketing Page 36

INFRASTRUCTURE_____________________________________________________ Essel Infraprojects Limited ndash With Esselworld and Water Kingdom among the largest amusement theme parks EIL is also engaged in the development of roads power plants Sports complexes and Special Economic Zones

E-City Real Estate Pvt Ltd ndash The Company behind the successful lifestyle brand Fun Republic ndash plans to develop and operate 20 million sq ft of retail real estate by 2011

E-City Property Management amp Services (India) Pvt Ltd (EPMS)ndash An E-City Venture company that provides the most comprehensive and reliable mallproperty management and retail services in India including overall operations marketing consultancy occupant management retail leasing services and advisory services

Direct To Home

Essentials Of Marketing Page 37

BCG

SBU MARKET SHARE

COMPETITR MARKET SHARE

RELATIVE MARKET SHARE

MARKET GROWTH RATE

QUADRANT IN WHICH SBU LIES

DISH TV 32 TATA SKY- 24

13 65 CASH COW

Essel Propack 21 ITC-30 07 25 QUESTION

MARK ZEE 6 STAR-11 054 17 QUESTION

MARK FUN MULTIPLEX

89 PVR-1445 061 10 DOGS

ZEEL 4212 SUN TV-47 112 125 STAR

BCG matrix

Cash Cow Dogs

MARKET

GROWTH

Relative Market Share

BuildBuild

Hold Divest

10

20

Direct To Home

Essentials Of Marketing Page 38

PRODUCT PORT-FOLIO

Essel Group is one of Indiarsquos prominent business houses with a diverse portfolio of companies in media entertainment technology-enabled services education infrastructure development and packaging The Grouprsquos publicly listed companies include Zee Entertainment Enterprises Ltd Zee News Ltd Wire amp Wireless India Ltd Dish TV India Ltd Essel Propack Ltd and ETC Networks Ltd In India Zee TV is the first satellite channel Siticable is the first multi-system operator Esselworld is the first amusement park Water Kingdom is the first theme park and Playwin is the first online gaming company Essel Propack the worldrsquos No 1 in packaging was also a revolutionary concept in India It has metamorphosed into a conglomerate that is a symbol of the ingenuity and power of Indian entrepreneurship with worldwide operations

As per the BCG Matrix two of the SBUrsquos (ZEE amp ESSEL PROPACK) lies in the question mark quadrant and the SBUrsquos (Dish TV amp Fun Multiplex) lies in the cash cow and dogrsquos quadrant respectively ZEEL lies in the star quadrant Dish TV is the market leader in India The product portfolio is healthy with ESSEL group diversifying and attracting a large amount of investments in its various ventures and at the same time offering a lucrative return creating share holder wealth

Direct To Home

Essentials Of Marketing Page 39

References

httpwwwthehindubusinesslinecom20080809stories2008080951130500htm httpbxbusinessweekcompackaging-industryturnover-of-packaging-industry-

in-india14677494993074838105-3337e6e8d1c96270e99ad370b1d24aff httpdocsgooglecomgviewa=vampq=cache3AW6r_xybd-

dMJ3Adspacemdiacin2Fdspace2Fbitstream2F1234567892F4672F12FInternationalisation2Bof2BEssel2BPropack2BLtdpdf+market+share+of+propack+in+packaging+industryamphl=enampgl=inamppli=1

httpwwwonlineequitycallscom200902indian-entertainment-industry-worth-1168-billion

httpwwwitcportalcomnewsroompress_31jan06bhtm wwwscribdcomdoc18454053DTH-Industry-in-India (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502) (httpwwwindiandthcom200908dth-picture-bright-on-growth-buthtml) httpwwwficcicomnewsviewnews1aspnews_id=1766 httpmedia247coukbizasianewsarchive200804star_plus_widenphp httpmedia247coukbizasianewsarchive200807star_plus_commaphp wwwresearchandmarketscomreports836895multiplex_indiapdf wwwbusinessofcinemacomnewsphpnewsid=12488 wwwpvrcinemascominvestor

Direct To Home

Essentials Of Marketing Page 36

INFRASTRUCTURE_____________________________________________________ Essel Infraprojects Limited ndash With Esselworld and Water Kingdom among the largest amusement theme parks EIL is also engaged in the development of roads power plants Sports complexes and Special Economic Zones

E-City Real Estate Pvt Ltd ndash The Company behind the successful lifestyle brand Fun Republic ndash plans to develop and operate 20 million sq ft of retail real estate by 2011

E-City Property Management amp Services (India) Pvt Ltd (EPMS)ndash An E-City Venture company that provides the most comprehensive and reliable mallproperty management and retail services in India including overall operations marketing consultancy occupant management retail leasing services and advisory services

Direct To Home

Essentials Of Marketing Page 37

BCG

SBU MARKET SHARE

COMPETITR MARKET SHARE

RELATIVE MARKET SHARE

MARKET GROWTH RATE

QUADRANT IN WHICH SBU LIES

DISH TV 32 TATA SKY- 24

13 65 CASH COW

Essel Propack 21 ITC-30 07 25 QUESTION

MARK ZEE 6 STAR-11 054 17 QUESTION

MARK FUN MULTIPLEX

89 PVR-1445 061 10 DOGS

ZEEL 4212 SUN TV-47 112 125 STAR

BCG matrix

Cash Cow Dogs

MARKET

GROWTH

Relative Market Share

BuildBuild

Hold Divest

10

20

Direct To Home

Essentials Of Marketing Page 38

PRODUCT PORT-FOLIO

Essel Group is one of Indiarsquos prominent business houses with a diverse portfolio of companies in media entertainment technology-enabled services education infrastructure development and packaging The Grouprsquos publicly listed companies include Zee Entertainment Enterprises Ltd Zee News Ltd Wire amp Wireless India Ltd Dish TV India Ltd Essel Propack Ltd and ETC Networks Ltd In India Zee TV is the first satellite channel Siticable is the first multi-system operator Esselworld is the first amusement park Water Kingdom is the first theme park and Playwin is the first online gaming company Essel Propack the worldrsquos No 1 in packaging was also a revolutionary concept in India It has metamorphosed into a conglomerate that is a symbol of the ingenuity and power of Indian entrepreneurship with worldwide operations

As per the BCG Matrix two of the SBUrsquos (ZEE amp ESSEL PROPACK) lies in the question mark quadrant and the SBUrsquos (Dish TV amp Fun Multiplex) lies in the cash cow and dogrsquos quadrant respectively ZEEL lies in the star quadrant Dish TV is the market leader in India The product portfolio is healthy with ESSEL group diversifying and attracting a large amount of investments in its various ventures and at the same time offering a lucrative return creating share holder wealth

Direct To Home

Essentials Of Marketing Page 39

References

httpwwwthehindubusinesslinecom20080809stories2008080951130500htm httpbxbusinessweekcompackaging-industryturnover-of-packaging-industry-

in-india14677494993074838105-3337e6e8d1c96270e99ad370b1d24aff httpdocsgooglecomgviewa=vampq=cache3AW6r_xybd-

dMJ3Adspacemdiacin2Fdspace2Fbitstream2F1234567892F4672F12FInternationalisation2Bof2BEssel2BPropack2BLtdpdf+market+share+of+propack+in+packaging+industryamphl=enampgl=inamppli=1

httpwwwonlineequitycallscom200902indian-entertainment-industry-worth-1168-billion

httpwwwitcportalcomnewsroompress_31jan06bhtm wwwscribdcomdoc18454053DTH-Industry-in-India (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502) (httpwwwindiandthcom200908dth-picture-bright-on-growth-buthtml) httpwwwficcicomnewsviewnews1aspnews_id=1766 httpmedia247coukbizasianewsarchive200804star_plus_widenphp httpmedia247coukbizasianewsarchive200807star_plus_commaphp wwwresearchandmarketscomreports836895multiplex_indiapdf wwwbusinessofcinemacomnewsphpnewsid=12488 wwwpvrcinemascominvestor

Direct To Home

Essentials Of Marketing Page 37

BCG

SBU MARKET SHARE

COMPETITR MARKET SHARE

RELATIVE MARKET SHARE

MARKET GROWTH RATE

QUADRANT IN WHICH SBU LIES

DISH TV 32 TATA SKY- 24

13 65 CASH COW

Essel Propack 21 ITC-30 07 25 QUESTION

MARK ZEE 6 STAR-11 054 17 QUESTION

MARK FUN MULTIPLEX

89 PVR-1445 061 10 DOGS

ZEEL 4212 SUN TV-47 112 125 STAR

BCG matrix

Cash Cow Dogs

MARKET

GROWTH

Relative Market Share

BuildBuild

Hold Divest

10

20

Direct To Home

Essentials Of Marketing Page 38

PRODUCT PORT-FOLIO

Essel Group is one of Indiarsquos prominent business houses with a diverse portfolio of companies in media entertainment technology-enabled services education infrastructure development and packaging The Grouprsquos publicly listed companies include Zee Entertainment Enterprises Ltd Zee News Ltd Wire amp Wireless India Ltd Dish TV India Ltd Essel Propack Ltd and ETC Networks Ltd In India Zee TV is the first satellite channel Siticable is the first multi-system operator Esselworld is the first amusement park Water Kingdom is the first theme park and Playwin is the first online gaming company Essel Propack the worldrsquos No 1 in packaging was also a revolutionary concept in India It has metamorphosed into a conglomerate that is a symbol of the ingenuity and power of Indian entrepreneurship with worldwide operations

As per the BCG Matrix two of the SBUrsquos (ZEE amp ESSEL PROPACK) lies in the question mark quadrant and the SBUrsquos (Dish TV amp Fun Multiplex) lies in the cash cow and dogrsquos quadrant respectively ZEEL lies in the star quadrant Dish TV is the market leader in India The product portfolio is healthy with ESSEL group diversifying and attracting a large amount of investments in its various ventures and at the same time offering a lucrative return creating share holder wealth

Direct To Home

Essentials Of Marketing Page 39

References

httpwwwthehindubusinesslinecom20080809stories2008080951130500htm httpbxbusinessweekcompackaging-industryturnover-of-packaging-industry-

in-india14677494993074838105-3337e6e8d1c96270e99ad370b1d24aff httpdocsgooglecomgviewa=vampq=cache3AW6r_xybd-

dMJ3Adspacemdiacin2Fdspace2Fbitstream2F1234567892F4672F12FInternationalisation2Bof2BEssel2BPropack2BLtdpdf+market+share+of+propack+in+packaging+industryamphl=enampgl=inamppli=1

httpwwwonlineequitycallscom200902indian-entertainment-industry-worth-1168-billion

httpwwwitcportalcomnewsroompress_31jan06bhtm wwwscribdcomdoc18454053DTH-Industry-in-India (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502) (httpwwwindiandthcom200908dth-picture-bright-on-growth-buthtml) httpwwwficcicomnewsviewnews1aspnews_id=1766 httpmedia247coukbizasianewsarchive200804star_plus_widenphp httpmedia247coukbizasianewsarchive200807star_plus_commaphp wwwresearchandmarketscomreports836895multiplex_indiapdf wwwbusinessofcinemacomnewsphpnewsid=12488 wwwpvrcinemascominvestor

Direct To Home

Essentials Of Marketing Page 38

PRODUCT PORT-FOLIO

Essel Group is one of Indiarsquos prominent business houses with a diverse portfolio of companies in media entertainment technology-enabled services education infrastructure development and packaging The Grouprsquos publicly listed companies include Zee Entertainment Enterprises Ltd Zee News Ltd Wire amp Wireless India Ltd Dish TV India Ltd Essel Propack Ltd and ETC Networks Ltd In India Zee TV is the first satellite channel Siticable is the first multi-system operator Esselworld is the first amusement park Water Kingdom is the first theme park and Playwin is the first online gaming company Essel Propack the worldrsquos No 1 in packaging was also a revolutionary concept in India It has metamorphosed into a conglomerate that is a symbol of the ingenuity and power of Indian entrepreneurship with worldwide operations

As per the BCG Matrix two of the SBUrsquos (ZEE amp ESSEL PROPACK) lies in the question mark quadrant and the SBUrsquos (Dish TV amp Fun Multiplex) lies in the cash cow and dogrsquos quadrant respectively ZEEL lies in the star quadrant Dish TV is the market leader in India The product portfolio is healthy with ESSEL group diversifying and attracting a large amount of investments in its various ventures and at the same time offering a lucrative return creating share holder wealth

Direct To Home

Essentials Of Marketing Page 39

References

httpwwwthehindubusinesslinecom20080809stories2008080951130500htm httpbxbusinessweekcompackaging-industryturnover-of-packaging-industry-

in-india14677494993074838105-3337e6e8d1c96270e99ad370b1d24aff httpdocsgooglecomgviewa=vampq=cache3AW6r_xybd-

dMJ3Adspacemdiacin2Fdspace2Fbitstream2F1234567892F4672F12FInternationalisation2Bof2BEssel2BPropack2BLtdpdf+market+share+of+propack+in+packaging+industryamphl=enampgl=inamppli=1

httpwwwonlineequitycallscom200902indian-entertainment-industry-worth-1168-billion

httpwwwitcportalcomnewsroompress_31jan06bhtm wwwscribdcomdoc18454053DTH-Industry-in-India (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502) (httpwwwindiandthcom200908dth-picture-bright-on-growth-buthtml) httpwwwficcicomnewsviewnews1aspnews_id=1766 httpmedia247coukbizasianewsarchive200804star_plus_widenphp httpmedia247coukbizasianewsarchive200807star_plus_commaphp wwwresearchandmarketscomreports836895multiplex_indiapdf wwwbusinessofcinemacomnewsphpnewsid=12488 wwwpvrcinemascominvestor

Direct To Home

Essentials Of Marketing Page 39

References

httpwwwthehindubusinesslinecom20080809stories2008080951130500htm httpbxbusinessweekcompackaging-industryturnover-of-packaging-industry-

in-india14677494993074838105-3337e6e8d1c96270e99ad370b1d24aff httpdocsgooglecomgviewa=vampq=cache3AW6r_xybd-

dMJ3Adspacemdiacin2Fdspace2Fbitstream2F1234567892F4672F12FInternationalisation2Bof2BEssel2BPropack2BLtdpdf+market+share+of+propack+in+packaging+industryamphl=enampgl=inamppli=1

httpwwwonlineequitycallscom200902indian-entertainment-industry-worth-1168-billion

httpwwwitcportalcomnewsroompress_31jan06bhtm wwwscribdcomdoc18454053DTH-Industry-in-India (wwwfinancialexpresscomnewsthats-entertainment-direct-to-home497502) (httpwwwindiandthcom200908dth-picture-bright-on-growth-buthtml) httpwwwficcicomnewsviewnews1aspnews_id=1766 httpmedia247coukbizasianewsarchive200804star_plus_widenphp httpmedia247coukbizasianewsarchive200807star_plus_commaphp wwwresearchandmarketscomreports836895multiplex_indiapdf wwwbusinessofcinemacomnewsphpnewsid=12488 wwwpvrcinemascominvestor