Eric Edwards 14545 Manistee Ave, Burnham IL, 60633| C: 708-654-2073 | A: 708-933-6152 | Edwards.EricM@Gmail.com

 SUMMARY  

Motivated, approachable and outgoing business professional with nearly 15 years of experience delivering the highest standard of customer service. Skilled in building long-term relationships, assessing customer needs and managing multiple competing priorities. Committed to the highest levels of customer satisfaction and organizational efficiency. Expertise includes: 

 ✓ Customer Service & Satisfaction ✓ Strategizing/Assessing Customer Needs ✓ Suggestive Selling                    ✓ Strong Problem Solving Skills

            ✓ Office & Administrative Functions ✓ Keyboarding, Reports & Data Entry ✓ Customer Complaint Handling ✓ Manual & Computerized Record Keeping ✓ Appeasing Irate Customers ✓ Building Interpersonal Relationships 

 

EXPERIENCE

Majestic Star Casino, Gary, Indiana 11/2013 to Present Poker Dealer Motivated, high energy, multi-tasker, with the ability to work in fast paced, noisy environment. Strong people skills, with take charge professional work ethic. Excellent customer relation skills. • Provides the high level of customer service per industry guidelines • Control the action during hands. This may include prodding players to act, verbally announcing actions of to the table, and correcting players who act out of turn • Dealers must also manage the pot and verify the amount of bets and raises by players, collect folded hands, maintain side pots, and read players’ hands at showdown to identify the winner(s) • Keep track of the amount of money in pot, and remove the appropriate cut for the house • Applied rule variations to card games such as Hold-em, Omaha, and 7 card stud. Where players bet the value of their hand POPOLANOS RESTAURANT, Lansing, Illinois 4/2010 to 12/2013 Server, Bartender Provide excellent service and superior customer relations to ensure a positive, professional company image and a loyal customer base. Promote and serve a diverse wine selection to guests in a fine dining establishment; highly effective at enhancing guest experience while surpassing goals for wine sales. • Present daily specials, utilize appetizing terminology and provide menu suggestions for appetizers, entrées, wine and desserts customized to guests’ likes and dislikes. • Utilize exceptional service skills to interface with customers (individuals, groups and families), assist with beverage selections and facilitate a pleasurable dining experience. • Apply wine knowledge to recommend selections that complement specific entrées. • Satisfy customers via accurate order-taking, attentive courtesy and prompt food service. • Interface frequently with chefs to accommodate special customer requests. 

 AppleOne Employment Services, Ontario, California 9/2004 to 4/2010 Customer Service & Administrative Assistant Fulfilled two long-term clerical positions with this full-service employment agency: TCI   and Ferguson Plumbing. • Prepared daily invoices and work orders, along with customer invoice spreadsheets; processed accounts receivable, applied payments and reconciled accounts. • Provided a high level of customer service by telephone, fax and email concerning account discrepancies, service issues and customer concerns. 

 AT&T TELECOMMUNICATIONS SERVICES, Lisle, Illinois 2/1998 to 4/2004 Senior Office Clerk Worked with a large volume of customers by telephone, fax and email to assist in processing transactions and resolving a wide range of account payment issues. Responsible for implementing prompt, accurate and courteous solutions to ensure customer satisfaction and account retention. • Researched and located account holders, and collected information concerning thousands of customer, including sensitive account details and confidential payment information. • Maintained productive rapport with residential and business telecommunications customers to ensure clear mutual understanding and prevent escalated account issues. • Investigated and addressed customer complaints in a positive, solutions-focused manner and followed up to avoid recurrence of problematic issues. 

 EDUCATION  

HOMEWOOD-FLOSSMOOR COMMUNITY HIGH SCHOOL, Flossmoor, Illinois High School Diploma