ergonomic safety in highly mobile office environments at clorox
TRANSCRIPT
Ergonomic Safety in Highly Mobile Office Environments at Clorox
Donna Abts, PT, CEESEH&S, Ergonomics Program Manager and Medical Program ManagerThe Clorox Company
NECE ConferenceDecember 4, 2013
Agenda
• Clorox’s Story
• Business Case
• Stakeholder Buy-In
• Explore Strategies for Change Management
• Creating Employee Buy In and Program Implementation
• Training
• Track/Measure Injury Incident Rates
• Key Learnings
Clorox’s Story For Mobile Work Environment
• Leverage real estate portfolio
• Short and long-term growth and change
• Collaborative setup to drive innovation
• Create livelier, more inviting and inspiring workplace
• Attract and retain Knowledge Worker
Driving The Collaborative Workplace
Our research shows that two-thirds of employees must now collaborate more than they did three years ago, and 60% of employees now coordinate with 10 or more people on a daily basis.
Stakeholder Buy-In Is Essential
Our Strategies for Change Management
• Discovery and strategy development
• Design, construction and employee engagement
• Relocation
• Adaption
Preparation for Change: The Discovery Process
• Asking – electronic surveys and interviews
• Observing – assessing workplace occupancy, utilization and patterns
• Engaging – Employee workshops for prioritization, problem solving & solution building. Leader workshops to generate support for and alignment around key elements.
There are three main elements to the Discovery Process
Our Workplace Survey
Q: Please indicate the amount of time you spend working from the following locations.
In your personal workspaceIn the building at a colleague’s personal workspaceIn the building in a conference room or meeting area.In the building at other locations such as labsOutside your building but not at homeHome Other
• Individual work spaces utilization
• Meeting room utilization and occupancy
• Other type of workspace utilization
• Patterns and peaks
• Sensor maps
Observation and Utilization Study
Discovery Outcome
Other spaces10% of time
Individual workspaces were used 30% of time
Meeting rooms were used 40% of time
Discovery and Development
1000employees
to
1.5ergonomists
Goal for new mobile workspace2:1
Development Process OutcomeCharacteristics•Neighborhood-focused way of working•Desk workspaces found in neighborhoods•Fluid and flexible•Residential, mobile and remote groups in different densities of people to seat patterns
Planning Implications•Steepest workspace adoption/learning curve•Need neighborhood protocols•Validate assessment of each group
Worker Profile•Supports anyone, anywhere, anytime
Design Process – Space Planning
Balanced Space •Individual•Team
Multipurpose•Dynamic, variable open/closed•Enable employees to self select how/where they work
Fosters Behavior•Engagement and collaboration
Adaptable•Maximizes flexibility
Development Process
Work From Home Policy
Development Process – Furniture Selection
Selection Process•Vendor team - designer, sales, and ergo person
•LEED criteria and to address ergonomics
•ANSI/HFES 100
Construction and Engagement
Neighborhood Setup
Desk Ratios
Engagement - The Way We Work
The way we are working now and will be in the future.
Mobile Equipment
• Mobile keyboard that splits and peaks
• Laptop stand
• Lap desk
• Travel mouse
• Travel power cord
• Travel laptop lock
• Backpack or rolling bag
Personal Accountability
Personal Responsibility
Engagement to Safety and Ergonomics
• Active Participation
• Monitor your co-workers’ and your own workplace safety
• Comfort and Ergonomics are intertwined. If it doesn’t feel right, it probably isn’t. Make the adjustment.
Employee Guidelines
Campus Norms•First-come, first-served•Clean up and allow someone else to use the space if you are away from the desk more than 2 hours
Neighborhood Norms•Individual neighborhoods developed community norms
Engagement by Training - Summary
Pre-move brown bag group training• Individual elbow height
• Furniture pilot – what works and what doesn’t
• Lifting and moving
Post-move (in new space)• Group training in neighborhoods
• Individual 1:1 ergonomic
Pre-Move Ergonomics Training
Web-Based OES Ergonomic assessment and training
Get Up and Move Frequently
Your best posture is your next
posture.
Training Tips for Packing and Moving Safely
• Keep in mind this is a new activity for your body, proceed with caution.
• Always use good posture and body mechanics.
• Load and unload boxes carefully.
• Use core muscles.
• Push, don’t pull when using a cart.
• Don’t lift something that is too heavy. Ask for help.
25
Moving and Packing – Lifting Zones
40-60 inches
37-48 inches
24-36 inches
13-24 inches
0-12 inches
Ideal
Every time you lift:•Keep your spine neutral•Bend at your hips and knees•Use your legs•Tighten stomach muscles•Keep item close to your body.
Moving Day!!
26
Welcome to the New Environment
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Adjustable Work Surfaces
Electric Sit/Stand Work Station
Crank Adjustable Sitting Work Station
All About the Elbow - review
When you are working at a mobile desk:1.Choose appropriate height desk. It is all about working at the elbow height.
2.Adjust the chair. Lumbar, seat height, seat pan depth, arm rests.
3.Externalize monitor (eye level), keyboard and mouse (elbow level)
Desk Height Details
Desk• Pick a desk that is height appropriate for you
• High desks range from 29” and aboveHeight labels are orange
• Medium desks range from 27.5 – 28.5” Height labels are green
• Low desks range from 26-27.5”Height labels are blue
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Clorox’s Ergonomics Tools & ProgramsTools & Resources
• Safe Start – a national behavior-based training program• myLearning/ClarityNet – an online safety and HR training tool by Coastal
Technologies Corp• myLearning/OES Office and RSIGuard – web-based injury risk assessment and
reduction software tools by Remedy Interactive, Inc.• RIVO (safeguard)• Stay Well – HR driven program
Internal Programs• BRAVO – Peer to Peer group• Including Safety in Employee Performance Reviews• Love the Lab• Observations• Risk Predictions• Take 2
Wellness Classes
• Health = Wellness, Healthy Behaviors and More!
• Equipment and services available at the new Wellness Center.
• Fitness center offering Yoga, Aerobics, and Zumba classes.
HIVE café – Healthy Eating
Seating, informal meeting area Healthy Food Selection
Key Learnings
Recordable Incident & Lost Time Rates
OSHA Recordable Incident Rate (RIR): Calculation that describes the number of employees per 100 fulltime employees that have been involved in a recordable injury or illness
Number of Recordable Cases x 200,000 / # of Employee Hours Worked
Lost Time Case Rate (LTC): Calculates the number of cases that contains lost work days
Number of Incidents with Lost Time Cases x 200,000 / # of Employee Hours Worked
=
=
36
Global R&D Injury Rates
0
0.5
1
1.5
2
FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14-Q1
FY14-Q2
Recordable Clorox World Class Repetive Motion Lost Time
Last Recordable Injury: 5/7/13Last Lost-Time Accident: 5/7/13
Safety = Actively Caring for People
Injuries per 100 employees for 12-month period
Desk-Related Injuries
We also had 5
neck pain incidents from lack of monitor
arms.
Date of Injury Reason
5/2012 Injury Building B Recordable Neck
10/2012 Injury Building C Recordable Neck
2/2013 First Aid Building A Low Back sitting
5/2013 First Aid Building F Low Back sitting
6/2013 First Aid Building A Low Back sitting
7/2013 Recordable Building B RMI right wrist
Move Is Complete But Our Job Is Not Done!
• Everyone needs to be careful. No one is immune!
• People who have had issues in the past need to be particularly diligent.
• Don’t wait!
• If something doesn’t feel right it probably isn’t.
Who needs to be particularly careful?
Questions