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emote Access ______________________________________

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SINUMERIK 840D slePS Network ServicesRemote Access

Operating Manual

Valid forSINUMERIK 840D sl / 840DE slSINUMERIK 840Di sl / 840DiE slSINUMERIK 840D / 840DESINUMERIK 840Di / 840DiE controls

Software versionEPS Network Services 04.11.00

03/2012

Preface

Overview 1

Remote access - RemoteAccess Next Generation 2

Installing/uninstalling theclient software 3

Remote access -WebEx session 4

Appendix A

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Legal informationLegal informationWarning notice system

This manual contains notices you have to observe in order to ensure your personal safety, as well as to preventdamage to property. The notices referring to your personal safety are highlighted in the manual by a safety alertsymbol, notices referring only to property damage have no safety alert symbol. These notices shown below aregraded according to the degree of danger.

DANGERindicates that death or severe personal injury willresult if proper precautions are not taken.

WARNINGindicates that death or severe personal injury mayresult if proper precautions are not taken.

CAUTIONwith a safety alert symbol, indicates that minor personal injury can result if proper precautions are not taken.

CAUTIONwithout a safety alert symbol, indicates that property damage can result if proper precautions are not taken.

NOTICEindicates that an unintended result or situation can occur if the relevant information is not taken into account.

If more than one degree of danger is present, the warning notice representing the highest degree of danger willbe used. A notice warning of injury to persons with a safety alert symbol may also include a warning relating toproperty damage.

Qualified PersonnelThe product/system described in this documentation may be operated only by personnel qualifiedfor the specifictask in accordance with the relevant documentation, in particular its warning notices and safety instructions.Qualified personnel are those who, based on their training and experience, are capable of identifying risks andavoiding potential hazards when working with these products/systems.

Proper use of Siemens productsNote the following:

WARNINGSiemens products may only be used for the applications described in the catalog and in the relevant technicaldocumentation. If products and components from other manufacturers are used, these must be recommendedor approved by Siemens. Proper transport, storage, installation, assembly, commissioning, operation andmaintenance are required to ensure that the products operate safely and without any problems. The permissibleambient conditions must be complied with. The information in the relevant documentation must be observed.

TrademarksAll names identified by are registered trademarks of Siemens AG. The remaining trademarks in this publicationmay be trademarks whose use by third parties for their own purposes could violate the rights of the owner.

Disclaimer of LiabilityWe have reviewed the contents of this publication to ensure consistency with the hardware and softwaredescribed. Since variance cannot be precluded entirely, we cannot guarantee full consistency. However, theinformation in this publication is reviewed regularly and any necessary corrections are included in subsequenteditions.

Siemens AGIndustry SectorPostfach 48 48

90026 NRNBERGGERMANY

04/2012 Technical data subject to changeCopyright Siemens AG 2012.All rights reserved

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Remote Access

Operating Manual, 03/2012 3

Preface

SINUMERIK documentationThe SINUMERIK documentation is organized in the following categories:

General documentation User documentation Manufacturer/service documentation

Additional informationYou can find information on the following topics at www.siemens.com/motioncontrol/docu:

Ordering documentation/overview of documentation Additional links to download documents Using documentation online (find and search in manuals/information)Please send any questions about the technical documentation (e.g. suggestions forimprovement, corrections) to the following address:

[email protected]

My Documentation Manager (MDM)Under the following link you will find information to individually compile OEM-specificmachine documentation based on the Siemens content:

www.siemens.com/mdm

TrainingFor information about the range of training courses, refer under:

www.siemens.com/sitrainSITRAIN - Siemens training for products, systems and solutions in automation technology

www.siemens.com/sinutrainSinuTrain - training software for SINUMERIK

FAQsYou can find Frequently Asked Questions in the Service&Support pages under ProductSupport. http://support.automation.siemens.com
http://www.siemens.com/motioncontrol/docu:mailto:[email protected]://www.siemens.com/mdmhttp://www.siemens.com/sitrainhttp://www.siemens.com/sinutrainhttp://support.automation.siemens.com/http://support.automation.siemens.com/http://www.siemens.com/sinutrainhttp://www.siemens.com/sitrainhttp://www.siemens.com/mdmmailto:[email protected]://www.siemens.com/motioncontrol/docu:

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Preface

Remote Access

4 Operating Manual, 03/2012

SINUMERIKYou can find information on SINUMERIK under the following link:

www.siemens.com/sinumerik

Target groupThe operating manual is aimed at all machine tool users. The document describes all thefacts the user needs to know.

BenefitsThe operating manual allows the target group to get familiar with the software user interface.Based on the manual, the target group is capable of responding to problems and to take

corrective action.

Standard scopeThis documentation describes the functionality of the standard scope. Extensions or changesmade by the machine manufacturer are documented by the machine manufacturer.

Other functions not described in this documentation might be executable in the control. Thisdoes not, however, represent an obligation to supply such functions with a new controller orwhen servicing.

Furthermore, for the sake of clarity, this documentation does not contain all detailedinformation about all types of the product and cannot cover every conceivable case of

installation, operation or maintenance.

Technical SupportYou will find telephone numbers for other countries for technical support in the Internet underhttp://www.siemens.com/automation/service&support
http://www.siemens.com/sinumerikhttp://www.siemens.com/automation/service&supporthttp://www.siemens.com/sinumerikhttp://www.siemens.com/automation/service&support

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Remote Access


Table of contents

Preface ...................................................................................................................................................... 31 Overview.................................................................................................................................................... 7

1.1 Remote access on the PC .............................................................................................................8

1.2 Remote access on the control .......................................................................................................9

2 Remote access - Remote Access Next Generation................................................................................. 112.1 Overview of the functions.............................................................................................................11

2.2 Establishing the remote access ...................................................................................................112.3 Participation with SINUMERIK Operate.......................................................................................15

2.4 Participation with HMI-Advanced.................................................................................................18

2.5 File transfer and Desktop sharing functions ................................................................................222.5.1 Using the File transfer..................................................................................................................222.5.2 Using the desktop sharing ...........................................................................................................27

3 Installing/uninstalling the client software.................................................................................................. 333.1 Client software with SINUMERIK Operate...................................................................................33

3.2 Client software with HMI-Advanced.............................................................................................333.2.1 Installing the client software.........................................................................................................333.2.2 Performing an update on the control ...........................................................................................333.2.3 Performing an update on the PC. ................................................................................................39

3.3 Uninstalling the client software on the PC ...................................................................................44

3.4 Uninstalling the client software on the control .............................................................................45

4 Remote access - WebEx session ............................................................................................................ 494.1 Overview of the functions.............................................................................................................49

4.2 Functions of a service session.....................................................................................................50

4.3 Starting a service session............................................................................................................51

4.4 Example of a service session via remote access ........................................................................534.4.1 Starting a chat session.................................................................................................................534.4.2 Granting permission.....................................................................................................................554.4.3 Transferring data..........................................................................................................................564.4.4 Recording a service session........................................................................................................574.4.5 Setting up a service conference...................................................................................................58

A Appendix.................................................................................................................................................. 61A.1 Remote operation using the keyboard.........................................................................................61

A.2 Abbreviations ...............................................................................................................................62

Index........................................................................................................................................................ 63

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Table of contents

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Overview

1.1 Remote access on the PC

Remote Access


Table 1- 1 Starting remote access

Software Starting a RANG session Starting a WebEx sessionRANG client installed Remote access via the "Select"

softkeyRemote access via the"Service session" softkey

No RANG clientinstalled

No remote access possible Remote access via the "Select"softkey

- OR -

Remote access via the"Service session" softkey

1.1 Remote access on the PCStarting a RANG session

If the remote access SINUMERIK Operate / Remote Access Next Generation is selected,then the connection is established via "Execute remote access".

If a machine has already been selected, then the correct remote access application is startedand the session is set up.

Figure 1-1 "SINUMERIK Operate / Remote Access Next Generation" remote access

Starting a remote access WebEx sessionIf the "Other" remote access is selected, the "WebEx" session is set up and offers thefollowing options:

Executing remote access Teleconference link Using remote access

Figure 1-2 "WebEx" remote access

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Overview

1.2 Remote access on the control

Remote Access


1.2 Remote access on the controlStart a RANG session under HMI-Advanced with Windows NT4/XP.

View: RANG client installedIf the RANG client is already installed, the following window is displayed:

Figure 1-3 RANG client installed

View: RANG client not installedIf the RANG client is not installed, the following window is displayed:

If you press the "Select" softkey next to "Remote access", the remote access is via a"WebEx session".

If you press the "Service session" softkey, the remote access is also via a WebExsession.

If you press the "Update teleservice" softkey, you start the update on the RANG client,see Installing/uninstalling the client software(Page 33)

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Overview

1.2 Remote access on the control

Remote Access


Figure 1-4 RANG client not installed

See alsoParticipation with HMI-Advanced(Page 18)

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Remote access - Remote Access Next Generation 22.1 Overview of the functions

The following functions are available when a connection is established to the control.

These functions enable diagnostics to be performed and faults to be corrected via thecontrol. It is usually up to the service technician to execute the function. The technician canaddress all of the problems via remote access on a PC with a mouse and keyboard.

FunctionsFunction DescriptionDesktop sharing Permits the display and remote operation of a control. For safety reasons,

however, it is not possible to initiate machine movements or to start NCprograms.

File transfer Permits the transfer of single or multiple files or directories. Transfer can be fromthe service PC to the control or vice versa. This allows, for example, patches tobe imported for the error correction. The control can also be updated quickly.Even complex NC programs can be transferred to the service employee foroffline testing or to the service technician for modification via file transfer.

2.2 Establishing the remote accessRequirement

The necessary client software has already been installed on the PCU or the PC.See Installing/uninstalling the client software(Page 33)

The connection to the machine has been established.

Connection to the machineIf a connection already exists to the machine, then the system automatically identifies whichremote access has been installed.

No connection to the machineIf there is no connection to the machine, then the user must decide which remote accessshould be used.

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Remote access - Remote Access Next Generation

2.2 Establishing the remote access

Remote Access


The following window is displayed:

Figure 2-1 Selecting remote access

"SINUMERIK Operate / Remote Access Next Generation" remote access:Click "Execute remote access" to start the remote access.

Figure 2-2 "SINUMERIK Operate / Remote Access Next Generation" remote access

"Others" remote access:The "WebEx" session is set up and offers the following options:

Executing remote access Teleconference link Using remote access

Figure 2-3 "WebEx" remote access

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Procedure at the PC1. Under "Remote access", select the "Start remote access" function.

Figure 2-4 Starting remote access

2. The "Execute Teleservice" window is opened and a session is set up.While the session is being set up, the icon of the service engineer, participant (1) isshown in red. As long as the icon is red, operator input is not possible.

Figure 2-5 Session being set up

3. Once the session has been set up, the following window is displayed.In the "Session number" field, the number is specified which the service engineer mustcommunicate to the machine operator by telephone or e-mail in order to establish aconnection.The following distinction is made:

Participation with SINUMERIK Operate(Page 15) Participation with HMI-Advanced(Page 18)

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Figure 2-6 Session setup completed

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2.3 Participation with SINUMERIK Operate

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2.3 Participation with SINUMERIK OperateProcedure

1. Start "ePS Network Services" on the control and select "Fault services".The "Fault Services" window is displayed.

Figure 2-7 Setting-up remote access with SINUMERIK Operate

2. In the "Remote access" section, press the "Select" softkey.The "ePS Network Services - Remote Access" window opens.

3. In the "Session number" field, enter the number that the service engineer sent you at thePC.

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2.3 Participation with SINUMERIK Operate

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4. Press the "OK" softkey to confirm your entry.The session is set up.

Figure 2-8 Enter the session number

5. Once the session between the PC and SINUMERIK Operate has been successfully setup, the participants are shown.

Press the "Leave session" softkey to end access to the control.As long as the session is not closed from the PC, then you can participate in a session

as often as required using the same session number. Press the "File exchange" softkey to view any files that were exchanged.

Figure 2-9 Remote access active

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2.4 Participation with HMI-Advanced

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2.4 Participation with HMI-AdvancedProcedure

1. Start "ePS Network Services" on the control and select "Fault services".The "Fault Services" window is displayed.

2. In the "Remote access" section, press the "Select" softkey.

Figure 2-11 Setting up remote access with HMI-Advanced

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3. The "Use Remote Access" window opens and the connection started.If you want to stop the connection buildup, press the "Cancel" softkey.

Figure 2-12 Connection buildup starts

4. After the connection has been established, the "ePS Network Services - Remote Access"window opens and displays the session preparation in a progress bar.

Figure 2-13 Preparing the session

5. In the "Session number" field, enter the number that the service engineer sent you at thePC.

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6. Press the "OK" softkey to confirm your entry.The session is set up.

Figure 2-14 Enter the session number

7. Once the session between the PC and the control with HMI-Advanced has beensuccessfully set up, the participants are shown.

Access to the control is exited by pressing the "Leave session" softkey.As long as the session was not closed from the PC, then participation in a session ispossible as often as required using the same session number.

The "File exchange" softkey allows you to view any files that were exchanged.


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After the participants have registered at the control, they are also displayed on the PC.

You can also use the "File transfer" and "Desktop control" functions on the PC.

Figure 2-16 Remote access active on the PC

See alsoRemote access on the control(Page 9)

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2.5 File transfer and Desktop sharing functions

Remote Access



2.5.1 Using the File transferYou can use a file transfer to transfer individual or several files of a control from the PC.

RequirementThe connection between the PC and the control has been established.

Procedure1. Click the "Open file transfer" icon to start the data exchange.

Figure 2-17 Opening the File transfer

2.

The "Execute teleservice" window opens and a status display shows the progress of theconnection buildup.

Figure 2-18 File transfer progress bar

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Remote Access


3. The "File Transfer" window is displayed once the data transfer has been established.You now have the option of exchanging files from "Local" to "Remote" - or vise versa.

Figure 2-19 File transfer, local/remote

4. Set a check mark at the corresponding file.5. Then click on the folder names of the target folder.

The selected folder then has a yellow background.Example:

Figure 2-20 Example: File transfer

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6. To transfer the selected file from "Remote" to the folder selected in "Local", click thebutton.

7. The participant at the control must now grant permission for the data exchange. File transfer is permitted by the pressing the "OK" softkey. The transfer is rejected by pressing the "Cancel" softkey.

Figure 2-21 Granting permission for the data transfer

NoteThe confirmation dialog is set in the "tci.ini" file of SINUMERIK Operate.

8. After the transfer has been confirmed, a status display is shown at the PC as well as atthe control which shows how the transfer is progressing.

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Remote Access


9. Progress bar on the PC: Press the "Cancel" softkey to abort the file transfer. After the transfer, press the "Close", softkey to exit the file transfer.

Figure 2-22 Data transfer progress bar on the PC

10.The "File Transfer" window displays the directories of the source and target file, as wellas the progress of the transfer.

If you press the "Pause" softkey during the transfer, you temporarily stop the filetransfer.

If you press the "Cancel" softkey during the transfer, you abort the operation.

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Figure 2-23 Data transfer progress bar on the control

11.When the transfer has been completed, the progress bar shows "100%".

Figure 2-24 File transfer completed

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Remote Access


2.5.2 Using the desktop sharingYou can use the desktop sharing to control the display and remote control of a control from

the PC.

RequirementThe connection between the PC and the control has been established.

Procedure1. Click the "Open desktop sharing" icon to remotely access the control.

Figure 2-25 Opening the desktop sharing

2. Depending on the setting of the options for the machine, the participant must confirm theaction at the control. The participant at the control is shown the following message:

Figure 2-26 Granting permission

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Remote Access


The participant at the control can also grant permission for all other actions during thecurrent session. To do this, the participant activates the "Grant permission for all actionsin this session" checkbox.

Figure 2-27 Granting permission for all actions

The following message is displayed if there is still no permission from the participant atthe control.

Figure 2-28 Waiting for confirmation

1. Once permission has been granted, the user interface of SINUMERIK Operate or HMI-Advanced is displayed on the PC.It is now possible to work at the control system via remote access.Operation via remote access is displayed on the control by the following icon:

NoteIf remote control is already active, a second Desktop sharing cannot be started on thesame machine within the existing session.

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Remote Access


Example:Desktop sharing on the control with SINUMERIK Operate:


F10 F1 (display of user interface)

Figure 2-30 User interface at the PC

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Ending the session from the PC1. Select the "End session" function in the "Actions" selection box.2. A confirmation prompt is displayed.

Click the "No" button if you do not want to end the conference. Click the "Yes" button if you want to leave the conference.

Figure 2-31 Ending the session

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Leaving the session from the control1. Press the "Leave session" softkey to end access to the control.

As long as the session has not been closed from the PC, you can participate in a sessionas often as required using the same session number.

Figure 2-32 Leaving the session

NoteYou can only leave a session from the control, however you cannot close the session.

Only the service engineer at the PC can close the session.

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Remote Access


Installing/uninstalling the client software 33.1 Client software with SINUMERIK Operate

For SINUMERIK Operate, ePS Network Services is already installed and included in thescope of supply.

The control must be set accordingly to use the client software.

ReferencesFurther information can be found in the Commissioning Manual "Basic Software andOperating Software ".

3.2 Client software with HMI-Advanced

3.2.1 Installing the client softwareNew installation

1. Install ePS Network Services.Procedure and details regarding the installation of the client software can be found in theSoftware Installation Manual "ePS Network Services".

2. Then start an update,see Performing an update on the control(Page 33)see Performing an update on the PC.(Page 39)

3.2.2 Performing an update on the controlRequirement

The PCU 50 control with HMI-Advanced is already in use. ePS Network Services has already been installed.

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Installing/uninstalling the client software


Remote Access


Procedure1. Start "ePS Network Services" on the control and select "Fault services".

The "Fault Services" window is displayed.2. Press the "Update teleservice" softkey.

The "Remote Access Next Generation" software is started.

Figure 3-1 Starting the teleservice update

3. A confirmation prompt may be displayed as to whether you want to install the specifiedsetup version.Confirm the dialog with "Next >".

Figure 3-2 Safety prompt

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Remote Access


4. Click the "Next >" button to proceed to the next dialog.

Figure 3-3 Welcome dialog

5. Accept the license conditions and click the "Next >" button.

Figure 3-4 Accepting the license conditions

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6. The URLs are displayed.Click "Next >" to continue.

Figure 3-5 URL directory

7. Click the "Install" button to start the installation.

Figure 3-6 Starting the installation

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8. The installation of the individual components is displayed using a progress bar.

Figure 3-7 Installation progress

9. The following window is displayed after installation has been completed.Click the "Finish" button to complete the installation.

Figure 3-8 Completing the installation

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3.2.3 Performing an update on the PC.Requirement

You require administrator rights on the PC to perform the update:

Procedure1. Start a session of "Remote Access Next Generation" on the PC.2. Under "Start remote access", select the "Execute remote access" function.

Figure 3-10 Executing remote access

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Remote Access


3. The system automatically displays that a file download and a client installation arerequired.

Click the "Run" button to start the installation. If you click the "Save" button the setup is saved and you can run it at a later time. Click the "Cancel" button to abort the installation.

Figure 3-11 File download display

4. Click the "Next >" button to start the actual installation.If you click the "< Back" button, you return to the previous window.

Figure 3-12 Installing the Remote Access NG IE Client

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Remote Access


5. Accept the license agreement and click the "Next >" button.

Figure 3-13 Accepting the license conditions

6. The installation directory is displayed.If you want a different directory, press the "Change ..." button and enter the required path.Also select whether the installation applies for all users or only for the registered user.Click the "Next >" button to continue with the installation.

Figure 3-14 Specifying the directory and access

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7. The installation is displayed using a progress bar.

Figure 3-15 Installation progress

8. The following window is displayed after successful installation.Now click the "Finish" button to complete the installation.

Figure 3-16 Completing the installation

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9. The "Execute Teleservice" window is displayed. Press "F5" to set up the session.

Figure 3-17 Setting up a session

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3.3 Uninstalling the client software on the PC

Remote Access


3.3 Uninstalling the client software on the PCProcedure

1. Select "Settings", "Control Panel" and "Software".2. Select "Change or Remove Programs" and select the client software "ePS Network

Remote Access NG IE Client".

3. Click the "Remove" button.

Figure 3-18 Removing the client software

4. A confirmation prompt is displayed that you must confirm with "Yes".5. The uninstallation starts and the progress is displayed in a window.

Figure 3-19 Progress display of the uninstallation

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3.4 Uninstalling the client software on the control

Remote Access


3.4 Uninstalling the client software on the controlIf the client software causes faulty behavior on the control, you can uninstall the RANG clientand perform the remote access via a WebEx session.

Removing the RANG client1. Start the control in the service mode.2. Start "Add/Remove Programs" and select the software, e.g. "ePS Powerline Client RANG

Update V4.6.2.1".

3. Click the "Add/Remove" button to start the installation wizard.

Figure 3-20 Adding/removing programs

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4. Select the "Remove" function in the next window.

Figure 3-21 Removing the client software

5. A safety prompt appears. Click the "Yes" button to uninstall the software. If you click "No", the installation is aborted.

Figure 3-22 Safety prompt

6. A progress bar informs you about the operation.During the uninstallation, you are prompted as to whether the client should be repaired.

If you want to restore the state of the ePS Powerline client before the installation of theRANG client, confirm this prompt with "Yes".

If you want to completely uninstall the ePS client subsequently, you can omit therepair of the ePS client. Click the "No" button to exit the prompt.

Figure 3-23 Prompt

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Repairing the RANG client1. In the Welcome window, select the "Repair" function to repair the original ePS client.2. Click the "Next >" button.

Figure 3-24 Repairing the software

3. In the following window, you may be prompted with regard to a "Restart".Select the "No, I will restart my computer later" function and click the "Finish" button.

The operation is completed.

Figure 3-25 Delaying the restart

After a restart of the control, you can use the original ePS Powerline client without the RANGfunction.

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Remote access - WebEx session 44.1 Overview of the functions

The following functions are available when a connection is established to the control.

These functions enable diagnostics to be performed and faults to be corrected via thecontrol. It is usually up to the service technician to execute the function. The technician canaddress all of the problems via remote access on a PC with a mouse and keyboard.

FunctionsFunction DescriptionChat This permits the exchange of text messages with a participant in the service

session.

Desktop sharing Permits the display and remote operation of a control: For safety reasons,however, it is not possible to initiate machine movements or to start NCprograms.

Within the function, areas of the screen can be marked with the "Annotate"function, which is similar to a text marker.

File transfer Permits the transfer of single or multiple files or directories. Transfer can be fromthe service PC to the control or vice versa. This enables the import of patches to

correct errors, for example. The control can also be updated quickly. Evencomplex NC programs can be transferred to the service employee for offlinetesting or to the service technician for modification via file transfer.

Video Permits the transmission of video images from a webcam to the control.

Recording andplayback

This enables storage of the entire service session or parts of the service sessionfor training or archiving purposes.

Remote printing This permits the printing of documents or graphics on a local printer of theservice PC that are displayed on the control. This also installs the printer driver"Active Touch Document Loader" on the control.

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Remote access - WebEx session

4.2 Functions of a service session

Remote Access


4.2 Functions of a service sessionOverview

Several service employees and specialists can work together in a service session to solve aproblem. The service employee who sets up the service session first keeps control of allfunctions throughout the service session. All other service employees can only observe whatis going on. If necessary, the first service technician can pass on and take back control to orfrom another service technician within a desktop control session.

The entire session can also be passed on to a second service employee.

Description of the functionFunction FeaturesDialog via a textwindow

Chat You can exchange text messages online with themachine operator via a chat window. The "Chat" functioncan be started without requiring an agreement from themachine operator.

Remote display of theuser interface HMI

Desktop view The "Desktop view" function is used to monitor alloperating steps on the user interface of the control. Thisenables you to detect remotely on the service PC whichfunctions are triggered on the control. Using anannotation function, you can give instructions to themachine operator.

Remove control of alloperator functions

Desktop control Using the "Desktop control" function you can execute alloperating functions of the machine control via remoteaccess. For safety reasons, however, it is not possible toinitiate machine movements or to start NC programs.

Data transfer Transfer file You can use the "Transfer file" function to transfer databetween the control and your service PC. Data transfer ispossible in both directions.

Which functions and views of drives are used within datatransfer depends on the type of session set.

Setting-up aconference call

Transfer session You can use the "Assist online support" function toinvolve other specialists to join the teleservice session.The person you invite into a running teleservice sessionhas the option of providing active support or just

participating in the teleservice as an observer.

Remarks Annotate The "Annotate" function provides a sort of marker pen.You can use this marker pen to give the machineoperator instructions within the following functions:

Remote display - application view and desktop view

Remote control - application control and desktop control

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4.3 Starting a service session

Remote Access


Function FeaturesVideo transmission

from the PC of theservice engineer

Video session Using the "Show video" function, you can transfer a video

image from your workstation to the machine operator.This can be used, for example, to show a drawing.

Remote printing Remote print A special printer can be activated on the control. If data isoutput to this printer, it is redirected to your service PCduring an online connection. This enables a printout ofimportant information to be forwarded to you and is thenoutput on the printer of the service PC.

4.3 Starting a service sessionRequirement

The control is in use ePS Network Services has already been installed

Procedure1. Start "ePS Network Services" on the control.2. Select the menu command "Execute teleservice" at "Machine information".3. Click the "Execute teleservice" button at "Remote access".

You are assigned a "Session number" that you transfer to the machine operator:

Figure 4-1 Session number

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4.3 Starting a service session

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Support center sessionThe following functions are available for a "Support center session":

Registers DescriptionSelecting the functions:

Chat The Chat function allows each participant to send text messagesonce it has been started.

The participant can choose the participant to which he or she wantsto send a message or broadcast the message to all servicetechnicians who are logged on.

The Chat function can be started within the menu at any time. Forcommunication with the machine operator, it is advisable to start theChat function before executing the "Desktop control" function or

before transferring a file.See Starting a chat session(Page 53)

Video The Video function enables the transmission of video images of awebcam from the service PC to the control.

Tool

File transfer The "File transfer" function enables the transfer of single or multiplefiles or directories. The transfer can be from the service PC to thecontrol or vice versa. This enables the import of patches to correcterrors, for example. The control can also be updated quickly. Evencomplex NC programs can be transferred to the service employee foroffline testing or to the service technician for modification via filetransfer.

Which functions (advanced or basic file transfer) and views of drivesare used within a data transfer depends on the type of session set for

an organization.Desktop Selecting the functions:

Request view The "Request view" function allows the user to display a control:

Within the function, areas of the screen can be marked with theAnnotate function, which is similar to a text marker. For safetyreasons, however, it is not possible to initiate machine movements orto start NC programs.

Request control The "Request control" function allows the user to control a control:

Within the function, areas of the screen can be marked with theAnnotate function, which is similar to a text marker. For safetyreasons, however, it is not possible to initiate machine movements orto start NC programs.

Session Selecting the functions:

Transfer session The "Transfer session" function allows the session to transfer controlto another service technician.

Session options The "Session options" function allows you to optimize the display ofcomplex graphics.

End session Ends a service session.

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4.4 Example of a service session via remote access

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Figure 4-2 Support center session


4.4.1 Starting a chat sessionYou want to set up a chat session with the machine operator, and then control the control viathe desktop control, transfer data and record the entire service session.

Procedure1. Open the "Tools" tab.2. Click the "Chat" button.3. Select the recipients. The default setting is "All participants".4. Click the "Send" button to send the text message to the participants.

- OR -Press the Enter key.

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5. Click the button in the top right of the Chat window to close the chat.If a participant closes the chat window, the initiator receives a message. The person whoclosed the Chat window cannot open it again. The initiator must end the chat and restartit to give all participants a chat window again.

NoteChat windowIt is not easy for the machine operator to operate the Chat window without a mouse.

The machine operator can place the Chat window in the background or foreground viasoftkeys during a desktop control session. The Chat window on the control is automaticallyplaced in the foreground when a text message is received.

If the machine operator wants to send a text message and the chat window is minimized, the

operator can bring the Chat window to the foreground via a softkey.

Figure 4-3 Select recipient

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4.4.2 Granting permissionIf you want to take control of the control, the machine operator has to grant you permission.

The machine operator can grant you permission for the requested "Desktop control" functionalone, or for all functions that you may want to use during the service session.

Indicate to the machine operator that it is simpler for both to grant permission for the entiresession.

Procedure1. In the "Support Session Center" window, open the "Desktop" tab and click "Request

desktop control ... ".Your request is displayed for information purposes.

2. Confirm with "OK".

Figure 4-4 Confirm the request- OR -As soon as permission has been granted on the control, the window is acknowledged

automatically.

3. In this dialog box, the machine operator allows you to control the control.If the "Grant permissions for all actions " function is activated, this enables generalexecution of all functions without prior confirmation by the machine operator.The machine operator is shown the following dialog:

Figure 4-5 Permission granted

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Ending desktop sharing1. If you want to cancel or end desktop sharing, click the "SHARING" button

at the top right of the Desktop Sharing window.2. Select "Stop file sharing".

Figure 4-8 Stopping file sharing

Ending a service session1. Click the "End session" button to end the service session.

A confirmation prompt appears.

2. Click "Yes" to end the session.

Figure 4-9 Ending a service session

4.4.5 Setting up a service conferenceSeveral service employees and specialists can work together in a service session to solve aproblem. The service employee who sets up the service session first keeps control of allfunctions throughout the service session. All other service employees can only observe whatis going on.

Within a desktop control session, the first service employee can pass on and take backcontrol to or from another service employee.

The entire session can be passed on to a second service employee. After that, all functionsmust be confirmed again by the machine operator.

ExampleParticipants are service employee 1 and service employee 2.

Service employee 1 sets up a desktop control session and can execute all functions ofthe control.

Service employee 2 is logged-on under the name "Support assist".Service employee 2 sees the same content, but cannot execute functions. Exception:He/she takes part in the chat.

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Service employee 1 transfers the desktop control to service employee 2, the Servicetechnician .1. Click the "Sharing" button at the top right of the Desktop Sharing window and select"Allow to control remotely".2. Click the "Service technician" participant:

Figure 4-10 Transferring the desktop

Control is transferred to service employee 2 for the current desktop control function, who cannow take over control by clicking on the desktop.

Service employee 2 can execute the following functions:

Operate the control Exit the desktop control Leave a service sessionRetrieving desktop control from service employee 2 (service technician)Service employee 1 can retrieve control.1. Click the "Sharing" button at the top right of the Desktop Sharing window and select

"Allow to control remotely".

2. Click the "Service technician" participant and control is passed back to you.

Figure 4-11 Retrieving the desktop

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Transfer of the entire service sessionIf service employee 1 transfers the entire service session to service employee 2, service

employee 1 can still participate as an observer. Service employee 1 can leave the sessionwithout closing the entire service session.

1. Service employee 1 clicks the "Session" tab and the "Transfer session" button.A selection menu with the name of the other service employees who are logged onto thissession is displayed.

2. Service employee 1 selects service employee 2, e.g. "Service technician" and clicks"OK".

Figure 4-12 Transfer

From this point on, service employee 1 can only participate as an observer. All functions aredisabled in his/her window.

Service employee 2 has taken over the service session completely and can now let serviceemployees 3, 4, 5, etc., take part in the session.

The service session can be transferred any number of times.

NoteTransferring the service session within the desktop view or desktop control terminates theDesktop view or Desktop control function.

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Appendix AA.1 Remote operation using the keyboardAvailable function keys

In a service section, special function keys on the operator keyboard can also be operatedusing the keyboard of the service PC via remote access. The following table shows the keyson the PC to which the horizontal and vertical softkeys and the special keys of theSINUMERIK keyboard are mapped.

Figure A-1 Special keys

Key DescriptionArea switchover key

You can call the main menu from any operating area by pressing this key.Pressing the key twice in succession changes from the current operating areato the previous one and back again.

Menu forward key

Expansion of the horizontal softkey bar in the same menu.

Menu back key

Return to the higher-level menu; a dialog is closed with this key.

"Machine" operating area

Direct jump to the "Machine" operating area.

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Appendix

A.2 Abbreviations

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A.2 AbbreviationsAdmin Administrator (user role)

CNC Computerized Numerical Control

DB Data Block in the PLC

DBB Data Block Byte in the PLC

DBW Data Block Word in the PLC

DBX Data Block bit in the PLC

DW Data Word

GLT Equability axis test

KFT Circularity test

UAT Universal Axis Test

HD Hard Disk

IB Commissioning engineer (user role)

MB Megabyte

MD Machine Data

MCS Machine Coordinate System

MO Machine Operator (user role)

NC Numerical Control:

NCK Numerical Control Kernel: NC kernel with block preparation, traversing range, etc.

NCU Numerical Control Unit: NCK hardware unit

OEM Original Equipment Manufacturer

PCU Programmable Control UnitPG Programming device

PLC Programmable Logic Control

RANG Remote Access New Generation

SD Setting Data

SDB System Data Block

SE Service technician (user role)

SK Softkey

SW Software

WCS Workpiece Coordinate System

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Index

AAnnotate, WebEx, 50, 57

CChat

Closing the session, WebEx, 54

Setting up a session, WebEx, 53Chat, WebEx, 49, 50

DDesktop control

WebEx, 50Desktop Control

With HMI-Advanced, RANG, 21With SINUMERIK Operate, RANG, 17

Desktop sharingEnding on the control, RANG, 31

Example, RANG, 29Icon, 28Open, RANG, 27RANG, 11Stopping, WebEx, 58WebEx, 49

Desktop view, WebEx, 50

EEnd session, WebEx, 58Ending the session

On the control, RANG, 31RANG, 30WebEx, 52

Execute teleservice, 22, 43, 51

FFile exchange

Starting on the PC, RANG, 23Starting, WebEx, 57With HMI-Advanced, RANG, 20With SINUMERIK Operate, RANG, 16

File transferCancel, RANG, 25Exit, RANG, 25Interrupt, RANG, 25Opening on the PC, RANG, 22Permit, RANG, 24Permitting, WebEx, 56RANG, 11Reject, RANG, 24Stopping, WebEx, 57WebEx, 49, 56

With HMI-Advanced, RANG, 21With SINUMERIK Operate, RANG, 17

GGranting permission

RANG, 28WebEx, 55

LLeaving the session

WebEx, 52With HMI-Advanced RANG, 20With SINUMERIK Operate, RANG, 16

PPause button, WebEx, 57

RRANG client

Removing, 45Repair, 47

RANG session, 7Record button, WebEx, 57Record session, WebEx, 57Recording and playback, WebEx, 49Remote access

Function keys, 61Icon, 28Uninstalling on the control, 45Uninstalling on the PC, 44

Remote Access NG IE Client

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Index

Removing, 44Remote access on the PC

Starting with SINUMERIK Operate, RANG, 8Starting, RANG, 39Starting, WebEx, 8, 13

Remote print, WebEx, 49, 51

SSession number

WebEx, 51With HMI-Advanced, RANG, 19With SINUMERIK Operate, RANG, 15

SHARING, WebEx, 56, 57Starting remote access

WebEx, 12With HMI-Advanced, RANG, 9, 18With HMI-Advanced, WebEx, 9With SINUMERIK Operate, RANG, 12, 15

Stop button, WebEx, 57Stop file sharing, WebEx, 58Support center session, 52

TTeleservice update, 34

Transfer file, WebEx, 50Transfer session, WebEx, 50

UUpdating teleservice, 34

VVideo session, WebEx, 51Video, WebEx, 49

WWebEx

Example, 58Functions, 49Session, 7

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