contents · epilation, laser and light treatment for skin rejuvenation services,...
TRANSCRIPT
Contents 1. Introduction and Contacts…..………………..Page 1
2. Qualifications Pack……….…………..……….….Page 2
3. Glossary of Key Terms …………..…………..…Page 4
4. OS Units……………………..…………………….…..Page 6
5. Annexure: Nomenclature for QP & OS..Page 124
6. Assessment Criteria……………………..………Page 126
Qualifications Pack- Aesthetic Skin Trainer
SECTOR: BEAUTY & WELLNESS
SUB-SECTOR: BEAUTY & SALONS
OCCUPATION: Aesthetic Services
REFERENCE ID: BWS/Q0503
ALIGNED TO: NCO-2015/NIL
Brief Job Description: An aesthetic skin trainer delivers training and conducts assessment having in depth knowledge in beauty treatments of both the face and body. facial electrotherapy, a removal of unwanted hair by electrical epilation, laser and light treatment for skin rejuvenation services, micro-dermabrasion, cosmetic skin peel treatments cosmetic skin needling treatments, micro pigmentation, removing or fading pigments, Body electro- therapy advanced electrical techniques to Treat skin imperfections and cosmetic radio frequency treatments.
Personal Attributes: This job requires an individual with experience in body and skincare treatments to provide a range of beauty services efficiently and effectively in a safe and hygienic working environment.
Introduction
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS
What are Occupational Standards(OS)?
OS describe whatindividuals needto do, know andunderstand inorder to carry outa particular jobrole or function
OS areperformancestandards thatindividuals mustachieve whencarrying outfunctions in theworkplace,together withspecifications ofthe underpinningknowledge andunderstanding
Contact Us: Beauty & Wellness Sector Skill Council 246-247, 1st Floor,DLF South Court,New Delhi-110017+91 124 4269030- 31
E-mail: [email protected]
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Qualifications Pack Code BWS/Q0503
Job Role Aesthetic Skin Trainer
Credits TBD Version number 1.0 Sector Beauty & Wellness Drafted on 01/08/2015
Sub-sector Beauty & Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date NSQC Clearance on NA
Job Role Aesthetic Skin Trainer
Role Description
Delivers training and conducts assessment having in depth knowledge in beauty treatments of both the face and body. facial electrotherapy, a removal of unwanted hair by electrical epilation, laser and light treatment for skin rejuvenation services, micro-dermabrasion, cosmetic skin peel treatments cosmetic skin needling treatments, micro pigmentation, removing or fading pigments, Body electro- therapy advanced electrical techniques to Treat skin imperfections and cosmetic radio frequency treatments
NSQF level Minimum Educational Qualifications Maximum Educational Qualifications
6 Class XII preferred NA
Training (Suggested but not mandatory)
1. Level 5 Senior Aesthetic Skin Technician 2. Diploma in beauty therapy
Minimum Job Entry Age 18 years
Experience 3-4 years as a beauty therapist in a professional salon
Applicable National Occupational Standards (NOS)
Compulsory: 1. BWS/N9001 Prepare and maintain work area 2. BWS/N0501 Conduct Cosmetic Dermatology Training 3. BWS/N9015 Support and Coach Learners 4. BWS/N0107 Perform facial electrotherapy 5. BWS/N0110 Perform micro-dermabrasion to improve skin
condition 6. BWS/N0108 Perform Epilation Services 7. BWS/N0111 Provide cosmetic skin peel treatments 8. BWS/N0112 Provide cosmetic skin needling treatments 9. BWS/N0113 Provide micro pigmentation to enhance facial
features 10. BWS/N0114 Provide removing or fading pigments/tatoo
using Q Switched Laser 11. BWS/N0115 Provide Body electro- therapy to improve
Job
Deta
ils
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body condition 12. BWS/N0116 Provide advanced electrical techniques to
Treat skin imperfections 13. BWS/N0117 Understand chemistry of hair and beauty
products 14. BWS/N0118 Knowledge of dermatology and physiology of
aging. 15. BWS/N0119 Perform laser and light treatments for hair
removal and skin rejuvenation. 16. BWS/N0120 Provide cosmetic radio frequency treatments 17. BWS/N9004 Manage and lead a team 18. BWS/N9002 Maintain health and safety at the workplace 19. BWS/N9003 Create a positive impression at the workplace
Performance Criteria As described in the relevant OS units
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Keywords /Terms
Description
Sector
Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.
Sub-sector
Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.
Occupation
Occupation is a set of job roles, which perform similar/related set of functions in an industry.
Function
Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.
Job Role
Job role defines a unique set of functions that together form a unique Employment opportunity in an organization.
OS
OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.
Performance Criteria
Performance Criteria are statements that together specify the standard of performance required when carrying out a task.
NOS NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code
Qualifications Pack Code is a unique reference code that identifies a qualifications pack.
Qualifications Pack
Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.
Unit Code
Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’
Unit Title
Unit Title gives a clear overall statement about what the incumbent should be able to do.
Description
Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for
Knowledge and Understanding
Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.
Organizational Context
Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.
Technical Knowledge
Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.
Core Skills or Generic Skills
Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.
Defin
ition
s
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Keywords /Terms Description B&WSSC Beauty & Wellness Sector Skill Council NOS National Occupational Standards NSQF National Skills Qualification Framework NVEQF National Vocational Educational Qualification Framework NVQF National Vocational Qualification Framework OS Occupational Standards PC Performance Criteria QP Qualification Pack SSC Sector Skills Council
Acro
nym
s
BWS/N9001 Prepare and maintain work area
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NOS National Occupational Standards
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Overview This OS unit is about preparing the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting treatments considering the standards of operation of the organization.
National Occupational Standard
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NOS National Occupational Standards
Unit Code BWS/N9001 Unit Title (Task) Prepare and maintain work area
Description Prepare the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting treatments considering the standards of operation of the organization
Scope This unit/task covers the following:
• Prepare and maintain work area
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Prepare and maintain work area
To be competent, the user/individual on the job must be able to: PC1. Ensure that environmental conditions are suitable for the client and the
treatment to be carried out in a hygiene and safe environment PC2. Select suitable equipment and products required for the treatment PC3. Set up of equipment and prepare the products for treatments in adherence to
the organization procedures and product/ equipment guidelines PC4. Place the products in the trolley for the treatment PC5. Sterilize, disinfect and place the tools on the tray PC6. Dispose waste materials in adherence to the organization's and industry
requirements PC7. Store records, materials and equipment securely in line with the organization’s
policies Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Range of services and products offered by the organization KA3. Health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Types of products, materials and equipment required for the treatment KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and
cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection
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NOS National Occupational Standards
Skills (S)
A. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct.
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays
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NOS National Occupational Standards
Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS National Occupational Standards
NOS Version Control
Back to Top
NOS Code BWS/N9001
Credits TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty and Salons Last reviewed on Occupation Aesthetic Skin Services Next review date
BWS/N0501 Conduct cosmetic dermatology training
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NOS National Occupational Standards
National Occupational Standard
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Overview This OS unit is about conducting the Cosmetic training and displaying the required functional as well as professional skills
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NOS National Occupational Standards
Unit Code BWS/N0501
Unit Title (Task) Conduct Cosmetic Dermatology training Description Conduct Cosmetic training and displaying the required functional as well as
professional skills Scope This unit/task covers the following:
• Identify the collective Cosmetic Dermatology training needs • Plan and prepare the training programmes for Cosmetic Dermatology • Deliver Cosmetic Dermatology training • Collect trainee feedback and incorporate suggestions in the training
programme
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Identify the collective Cosmetic Dermatology training needs
To be competent, the user/individual on the job must be able to: PC1. identify the relevant stakeholders in the organization and understand their
perspective in articulation of existing/ changing/ new cosmetology related learning needs
PC2. conduct data study to identify the needs, preferences, preferred learning modes etc of the target learners along with their learning objectives which are specific in cosmetology arena
PC3. prioritise cosmetology related training needs of the organization, indicating the focus and volume of learning required
PC4. communicate findings to stakeholders and negotiate any adjustments PC5. develop a coherent plan of training opportunities appropriate to the training
outcomes and internal/external requirements Plan and prepare for the training programmes for Cosmetic Dermatology
To be competent, the user/individual on the job must be able to: PC6. as per the training plan, identify delivery and assessment methods appropriate
to training opportunities PC7. identify the resources needed to deliver the plan and ensure these are within
allocated budgets PC8. ensure arrangements for the delivery of the plan are in place and set up
suitable training facilities, training equipment (like galvanic, EMS, micro-current lymphatic drainage equipment , ultrasonic, microdermabrasion equipment etc.), aids and tools considering the learners’ requirements, learning styles and preferences, and the specifications of the session plan
PC9. identify how the training will be monitored and evaluated PC10. communicate the plan to trainees and other people involved in the provision of
training
Deliver Cosmetic Dermatology training
To be competent, the user/individual on the job must be able to: PC11. conduct opening of the training session with debriefing of training objectives,
agenda, plan, outcomes etc PC12. train the trainees in effective usage of technology to deal with the customers
online and use appropriate communication protocols, wherever applicable- throughout the services
PC13. train the trainees on various topics within the cosmetology domain like the following:
• Tools and equipment for cosmetology like galvanic, EMS, microcurrent lymphatic drainage equipment, ultrasonic,
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microdermabrasion equipment etc • Various treatments like Perform facial electrotherapy, micro-
dermabrasion, electrical epilation, cosmetic skin peel treatments, cosmetic skin needling treatments, micro pigmentation, body electro- therapy, laser and light treatments, cosmetic radio frequency treatments etc
• Medical conditions etc PC14. provide expert guidance on emerging global trends in area of Cosmetic
dermatology and how India is adapting to the same PC15. train the learners on various innovative techniques to offer best in class
cosmetic , experience and aftercare to the customers PC16. complement the theoretical topics with practical demonstration of the
application of tools and knowledge; sharing best practices; interactions; group discussions etc to meet individual needs while achieving planned group outcomes and agreements
PC17. periodically address the queries/ concerns/ doubts of the learners and discuss in detail the possible solutions to their problems and use appropriate strategies to motivate learners individually and collectively
PC18. create and maintain a positive learning environment PC19. manage a group environment in which individuals feel valued, supported,
confident and able to learn PC20. provide constructive and motivational feedback to improve the learner’s
application of learning PC21. adapt learning, application and reflection to meet further needs of the
learners PC22. maintain the health and safety of learners, self and other people PC23. maintain professional relationships with learners and manage learner
behaviour to maintain a positive learning environment PC24. maintain and store learners records according to organisational policy and
procedures Collect trainee feedback and incorporate suggestions in the training programme
To be competent, the user/individual on the job must be able to: PC25. obtain feedback from the learners and encourage them to provide it without
undue influence PC26. review feedback forms to identify any implications for own practice and make
modifications/ changes in the learning programme design/ delivery in line with the feedback after due discussion with the organization
PC27. maintain learner confidentiality according policies and procedures. Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. knowledge of the organization’s standards of performance and sequence of
services KA2. knowledge of the range of services and products offered by the organization KA3. knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Knowledge of electrotherapy and Object of the Treatment KB2. Knowledge of checking and handling the equipment before and during the
procedure KB3. Knowledge of Electrical current KB4. Knowledge to select, use and apply different micro-dermabrasion techniques,
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in line with treatment objectives, KB5. Knowledge of the effects on the skin in relation to speed, pressure, vacuum
and crystal flow KB6. Knowledge of Moisture gradient that affects Galvanic current KB7. Knowledge of detailed protocols of cosmetic skin peel treatments. KB8. Knowledge of Fitzpatrick skin scale; KB9. Matching the treatment to suit skin types, skin conditions, KB10. To determine the outcome of the peel treatments and avoid post
inflammatory hyperpigmentation (PIH) KB11. Pre-treatment advice that should be given to clients prior to treatment to
optimise results KB12. Knowledge of clients previous history treatments. (recent surgery,
microdermabrasion, laser therapy, previous peels, IPL, sun exposure, scarring and medical history)
KB13. Knowledge of the process of desquamation, exfoliation and skin resurfacing KB14. Knowledge of the defensive role of the epidermis and the importance of
barrier function KB15. Knowledge of the topical effects of cosmetic peel ingredients on the skin and
skin conditions KB16. Knowledge of the process of melanogenesis KB17. Knowledge of the types and properties of pigments and carrier agents
available for the treatment KB18. Knowledge of the uses and limitations of pigments when mixed and diluted KB19. Knowledge of the principles of colour theory in relation to micropigmentation
treatments KB20. Knowledge of the application of colour theory to change undesirable colour
results after the healing process KB21. Knowledge of the selecting,, using and applying of different
micropigmentation treatments KB22. Knowledge to prepare a Light/laser controlled area KB23. The types of stakeholders involved in an analysis of collective learning needs KB24. The types of qualitative and quantitative information required to undertake an
analysis of collective learning needs KB25. Sources of information, and efficient data collection methods, including the
use of technology KB26. How to analyse qualitative and quantitative data to identify collective learning
needs KB27. Issues related to equality and diversity that may affect data collection and
collective learning KB28. Issues related to technology and changing work practices that impact on
collective learning needs KB29. How to identify the focus and volume of learning required and the timescales
required for implementation KB30. How to identify costs and timescales for resource development KB31. How to ensure that the language, style and format of the materials are
appropriate to the needs of the learners. KB32. How to develop simulated exercises that replicate real working challenges KB33. Different techniques to manage group dynamics KB34. Aspects of equality, diversity and, where relevant, bilingualism, that need to
be addressed when facilitating learning and development in groups
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KB35. Different ways of encouraging behaviour and values that foster mutual respect and support the learning and development process
KB36. Knowledge to create an appropriate teaching and learning environment • Organisational policy and practice, • classroom management • motivational theory • level of learner • appropriate language • lesson plan
KB37. Knowledge to Demonstrate an positive approach to teaching and learning in accordance with internal and external requirements (different teaching methods, learning preferences and different abilities or needs)
KB38. Knowledge of Communication methods and media (Written, verbal and non-verbal communication, electronic, audio and social media, specialist support/aids one-to-one, , small group teaching, whole group teaching, )
KB39. Knowledge of specialist subject and , lesson planning, KB40. Knowledge to Communicate with other learning professionals KB41. Knowledge of range of media (e.g. handout, poster, email, text, presentation,
DVD, internet, books, magazines, journals), KB42. Knowledge of maintenance of accurate and up-to-date learning records,
Individual Learning Plans and other reviews KB43. Knowledge to implement the minimum core when delivering inclusive
teaching KB44. Principles of adult learning and how to apply them in training delivery such as:
• training needs to be learner-centred to engage learners • adults have a need to be self-directing and decide for themselves
what they want to learn • adults have a range of life experience, so connecting learning to
experience is meaningful • adults have a need to know why they are learning something • the learning process needs to support increasing learner
independence • emphasis on experimental and participative learning • use of modelling • the learning process should reflect individual circumstances
KB45. Theories adult learning and how to apply them in training delivery such as: • behavioural learning theory • cognitive learning theory • information processing theory • andragogy
KB46. Theories of learning styles and how to apply them in training delivery such as: • auditory • visual • kinCosmetic • left/right brain • global/analytical • theoretical • activist • pragmatist
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• reflective KB47. How to set up training facilities, training equipment and tools such as:
• Room appropriate to the style of delivery • Data projector and laptop computer and speakers (or overhead
projector with relevant PowerPoint slides) • Projection screen • Flip charts with butchers paper and markers • Whiteboard and whiteboard markers • Facilitator’s Guide • Learner’s Guide and any other learning materials and resources • Other equipment specified in session plan
KB48. The use of assessment tools to identify individual learning needs such as: • one-to-one discussion • self-assessment • formal assessment tools
KB49. How to identify and meet individual learner needs and styles such as: • Visual • Auditory • KinCosmetic • Physical • Language • specific learning difficulties.
KB50. factors that affect learning such as: • physical e.g. temperature, health, hunger, personal concerns; • social, emotional e.g. attitude, motivation, behaviour, cognitive,
environmental KB51. Techniques to create and maintain a positive learning environment such as:
• encouraging learner participation • using interactive learning approaches to transfer skills and knowledge
to learners • using the diversity of the group as a resource to support learning • using facilitation skills to ensure effective participation and group
management • using presentation skills to convey understanding of key concepts and
central ideas • monitoring non-verbal and verbal communication of participants • using learning resources to enhance the learning experience for all
learners • delivering at appropriate pace • ensuring and encouraging two-way communication including provide
opportunities for learners to seek clarification on central ideas and concepts, and adjust the presentation to meet participant needs and preferences
• summarising key concepts and ideas at strategic points to facilitate learner understanding
• monitoring learner progress with tasks and learning activities based on session plan.
• measuring the achievement of learning outcomes by formative assessment
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Skills (S)
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
KB52. Techniques to provide constructive feedback to improve learner’s competence.
KB53. How to implement program delivery and session delivery plan
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SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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NOS National Occupational Standards
NOS Version Control
Back to Top
NOS Code BWS/N0501
Credits TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty & Salons Last reviewed on Occupation
Aesthetic Skin Services Next review date
BWS/N9015 Support and coach learners
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Overview This Occupational Standard describes the knowledge, understanding and skills required to support and coach learners
National Occupational Standard
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Unit Code BWS/N9015
Unit Title (Task) Support and coach learners Description This unit describes the performance outcomes, skills and knowledge required to
provide support and coaching to learners. It describes the skills to identify issues that may impact on learner’s progression and to provide then with the additional support for success.
Scope This unit applies to individuals providing TVET Trainers who provide support to students, with some supervision and guidance, in a training provider context. The unit covers sector requirements to:
• Identify support needs of learners • Provide support to learners to meet identified needs, within scope of role • Support individual students with additional needs in the training session • Provide coaching and motivation
Elements and Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Identify support needs of learners
To be competent, the user/individual on the job must be able to: PC1. Identify limitations in scope of own role in providing support to learners PC2. Establish rapport and a trusting relationship with learners to identify
learner PC3. Seek information about issues of concern with sensitivity and respect for
the physical, emotional and cultural safety and security of those affected PC4. Observe learner to identify any signs of emotional stress PC5. Seek additional related information from family and/or others as required
and with consent of the learner PC6. Record learner background information obtained according to principles of
confidentiality and organisational procedures
Provide support to learners to meet identified needs, within scope of role
To be competent, the user/individual on the job must be able to: PC7. Show respectful, empathic understanding to clarify the nature and depth of
learner feelings PC8. Help learners clarify options, identify support needs and decide on next
steps to address problems and/or meet immediate needs PC9. Provide information about student support programs and services and refer
learner to specialist support as indicated and agreed with learner PC10. Manage student information and records in compliance with privacy and
confidentiality standards PC11. Debrief issues that may arise when providing support with colleagues to
care for self
Support individual students with additional needs in the training session
To be competent, the user/individual on the job must be able to: PC12. Show respect, empathy and acceptance for individual differences and
encourage learners in ways which promote their positive self-concept and self-esteem
PC13. Use language, equipment, materials and strategies suited to the learner PC14. Apply simple task analysis to assist learners with additional needs and
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modify general activities to meet particular needs where necessary PC15. Provide additional assistance with individual or small group activities as
required
Provide coaching and motivation
To be competent, the user/individual on the job must be able to: PC16. Prepare for coaching by:
• Identifying individual and specific coaching needs • organising with learner a specific time and place for coaching
PC17. Provide coaching by: • Explaining the purpose of coaching • Assisting the learner to set personal goals and explore personal
change strategies • Explaining and demonstrating skills to be coached • Communicating essential knowledge required • Checking the learner’s understanding • Providing opportunity for learner to practise the skill and ask
questions • Providing feedback in a constructive manner
PC18. Follow up coaching including: • Monitoring progress with new skills and provide supportive
assistance as required • Reporting progress to appropriate person as required • Identifying performance problems or difficulties with the coaching
and rectify them or refer them to the appropriate person for follow up
Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the company / organization and its processes)
The user/individual on the job needs to know and understand: KA1. organisational policies and procedures in relation to:
• learner support and welfare • learner confidentiality • referral procedures, including various levels of urgency, and follow-up
of client • limits of own ability and authority • reporting procedures • documentation
KA2. Scope of own work role in relation to student support KA3. position and work roles of organisational personnel
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Common significant problems presented by learners and appropriate
avenues of further assessment or action KB2. Common signs/indicators of:
• mental illness • depression • alcohol and other drug use • suicide risk • child abuse/sexual assault
KB3. Availability of and, referral criteria and processes for support services
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KB4. Student back ground that may impact on performance such as: • living conditions (including physical, social, environmental, political,
spiritual/cultural, mental aspects) • any health, legal, family and/or lifestyle issues • financial and employment status • relationships and family of origin • critical events/ incidents • nature and history of any presenting problem(s) • learner concerns and beliefs regarding their problems
KB5. Empowering processes such as: • Active listening • Identifying and affirming learner strengths and opportunities • Reframing, summary and closure • Helping contain overwhelming feelings to facilitate coping • Using questions and concreteness to focus the learner on identifying
immediate needs and concerns • Setting realistic achievable goals for the support session • Brainstorming consequences • Exploring options and informed learner choices • Identify achievable tasks to be addressed after the session
KB6. Strategies to deal with client issues and emotions such as: • Managing tone, pitch and pace of voice • Externalise learner emotions • Awareness of personal vulnerabilities which may be triggered during
a support session • Containment skills • Supervision and debriefing
KB7. Scope of trainer’s role in providing learner support KB8. Debriefing processes and their importance KB9. Range of self-care strategies such as:
• Debriefing and defusing • Self-monitoring • Reflection on practice • Knowing when and how to ask for back-up support • Constructive feedback about learner support practice
KB10. How values, attitudes and beliefs impact on support processes KB11. Active listening techniques such as:
• Appropriate brief encouragers which help the learner relate their story and concerns
• Reflection of feelings /thoughts, behaviours and experience (content) • Hearing the learner’s concerns • Paraphrasing (reflection of content) • Using open and closed questions to expand or clarify understanding • Understanding the learner’s context • Recognising when higher levels of support may be indicated • Summarising and closure
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Skills (S)
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization
and also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets,
and product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
• Open and closed questions • Balancing the frequency of questions
KB12. Additional needs and their possible impact on learning such : • Cultural background • Education background • Family issues • Giftedness • Intellectual disabilities • Language impairment • Learning difficulties • Other medical conditions • Physical difficulties • Psycho-emotional disorders • Sensory disabilities • Socio-cultural disadvantage
KB13. Basic principles of coaching and adult learning principles (e.g. explanation, demonstration, review, trainee explanation, trainee demonstration, feedback)
KB14. Coaching session procedures including planning, conducting and reviewing session
KB15. Planning procedures for learner practice opportunities
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Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a
customer, unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N9015
Credits TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty & Salons Last reviewed on Occupation
Aesthetic Skin Services Next review date
BWS/N0107 Perform facial electrotheraphy
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National Occupational Standard
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Overview This OS unit is about carrying out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, micro current and lymphatic drainage equipment.
BWS/N0107 Perform facial electrotheraphy
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Unit Code BWS/N0107
Unit Title (Task) Perform facial electrotherapy
Description Carry out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, micro current lymphatic drainage equipment and ultrasonic machine
Scope This unit/task covers the following:
• Perform facial electrotherapy
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Perform facial electrotherapy
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the
manufacturer and organization PC2. Position self and client throughout treatment to ensure privacy,
comfort and wellbeing PC3. Use suitable consultation techniques to identify treatment objectives.
Carry out skin analysis and relevant tests PC4. Perform and adapt the therapy using materials, equipment and
techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC5. Consult with clients on background, medical history etc with consent form
PC6. Carry out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, microcurrent and lymphatic drainage equipment
PC7. Electro Muscle Stimulator (EMS) • Use Electro Muscle Stimulator (EMS) on the motor points of the
facial muscles • Constantly monitoring the intensity of frequency, the time and
comfort of the client throughout the procedure. PC8. lymphatic drainage equipment Ventouse
• Choose the appropriate size and type of Ventouse • Choose and use the correct strokes and amount of suction in
towards the lymph nodes PC9. Galvanic
• To perform application of desincrustation/ iontophoresis gel/solution.
• To know Galvanic electrode preparation • To know Maintenance of galvanic electrodes
PC10. High-frequency • To perform Direct high-frequency method • To perform Indirect high-frequency method • To know Maintenance of high frequency electrodes
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PC11. Micro current • To perform application of micro current with appropriate
lubricant, • intensity and frequency following manufacturer’s instructions, • Maintenance of micro current electrodes
PC12. Ultra sonic facial unit to perform application of ultrasonic for facial rejuvenation and improve skin conditions
PC13. Clarify the client's understanding and expectation prior to commencement of treatment
PC14. Complete the therapy to the satisfaction of the guest in a commercially acceptable time
PC15. Record the therapy accurately and store information securely in line with the organization’s policies
PC16. Provide specific after-process advice to the client Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand : KA1. Knowledge of the organization’s standards of performance and
sequence of services KA2. Knowledge of the range of services and products offered by the
organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 Studio centre usage KB2 Knowledge of electrotherapy and Object of the Treatment KB3 Knowledge of checking and handling the equipment before and
during the procedure KB4 Knowledge of Electrical current: (Alternating current, interrupted current, direct current, chemical
action, anode (+) and cathode (-) frequency and electrons, bi-phasic and mono-phasic), sound wave.
KB5 Knowledge of Treatment adaptations according to treatment plan and individual client suitability
KB6 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results. KB7 Knowledge of contra-indications that may prevent or restrict
treatment KB8 Knowledge of products used with EMS , galvanic , lymphatic drainage
unit, hi frequency and microcurrent KB9 Knowledge of possible effects and contra actions KB10 Knowledge of anatomy, physiology and pathology for skin treatments KB11 Knowledge of principles and practice of skin therapies KB12 Knowledge of basic ailments, KB13 Knowledge of applicable legislation relating to the workplace (for
example health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental
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Skills (S) [Optional] A. Core Skills/ Generic
Skills Writing Skills The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to
provide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
protection KB14 The structure, function, characteristics of skin types and position of
the muscles KB15 The Position of head, face, neck and shoulder girdle bones and
skeletal function KB16 Knowledge of Structure and function of the endocrine system KB17 Knowledge of Hormones secreted by the anterior pituitary, posterior
lobe, the parathyroid glands ,the pancreas, the adrenal medulla, the adrenal cortex
KB18 Knowledge of The gonads (sex glands): Ovaries, testes KB19 Equipment- G5 (gyratory vibratory machine) KB20 Knowledge of Composition of blood KB21 Knowledge of Functions of the lymphatic system, Lymphatic
components, Lymphatic nodes. KB22 Circulatory System, functions of blood, arteries, veins, blood
composition and circulation and lymphatic system, the nervous system
KB23 The effect of the natural ageing process on the skin and muscle tone
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Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature
of the problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a
customer, unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0107
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0110 Perform micro-dermabrasion to improve skin condition
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Overview This OS unit is about carrying out about improving skin condition using micro- dermabrasion.
National Occupational Standard
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Unit Code BWS/N0110 Unit Title (Task) Perform micro-dermabrasion to improve skin condition
Description Carry out micro derma abrasion to improve facial and skin condition
Scope This unit/task covers the following:
• Perform micro-dermabrasion to improve skin condition
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Perform micro-dermabrasion to improve skin condition
To be competent, the user/individual on the job must be able to: PC1. Sanitize your hands and wear suitable gloves prior to treatment PC2. Maintain hygiene and safety throughout the treatment. PC3. Cleanse and prepare the treatment ensuring it is clean, oil-free and shaven
according to treatment objectives PC4. set the microdermabrasion systems and variables according to manufacturer's
instructions PC5. ensure the client is explained about the physical sensation created while the
equipment being used PC6. Select the vacuum pressure according to the client skin conditions and
required treatment plan. PC7. Ensure the hand piece is used at the correct angle and pressure according to
treatment techniques PC8. Carry out skin analysis and relevant tests PC9. Carry out a test patch following manufacturer’s instructions. PC10. Select a suitable treatment plan based on the result of skin / patch test. PC11. Adjust machine systems and variables according to area being treated PC12. Select and perform the intensity , speed and direction of stroke according to
the client skin conditions and required treatment plan. PC13. Adapt your techniques according to treatment objectives PC14. Complete the treatment by applying high factor sun creams to hydrate and
protect the area, PC15. ensure treatment advice and recommendations are accurate organisational
requirements. PC16. Clarify the client's understanding and expectation prior to commencement of
treatment PC17. Complete the therapy to the satisfaction of the guest in a commercially
acceptable time PC18. Record the therapy accurately and store information securely in line with the
organization’s policies PC19. Provide specific after-process advice and home care recommendations to the
client Knowledge and Understanding (K) A. Organizational
Context The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
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(Knowledge of the organization and its processes)
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 Knowledge of variables and terminology of microdermabrasion in relation to
treatment practice KB2 Knowledge to select, use and apply different micro-dermabrasion techniques,
in line with treatment objectives, KB3 Knowledge of the effects on the skin in relation to speed, pressure, vacuum
and crystal flow KB4 Knowledge to recognise and treat various conditions for the treatment
objectives KB5 Knowledge to prepare the skin for treatment, e.g. oil free, dry and hair free KB6 Knowledge of contractions that may occur during micro- dermabrasion
treatments, e.g. erythema, swelling, pin-point bruising KB7 Knowledge of Equipment and materials KB8 Knowledge of differing types of micro-dermabrasion equipment and the
recommended use and application KB9 Knowledge to prepare and use the equipment and materials for the treatment KB10 Knowledge of to maintain equipment and materials in a clean and hygienic
condition KB11 Knowledge to store equipment and materials in line with manufacturers
recommendations. KB12 Knowledge of electrotherapy and Object of the Treatment KB13 Knowledge of checking and handling the equipment before and during the procedure KB14 Knowledge of Treatment adaptations according to treatment plan and
individual client suitability KB15 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record
results. KB16 Knowledge of contra-indications that may prevent or restrict treatment KB17 Knowledge of products used with microdermabrasion. KB18 Knowledge of possible effects and contra actions KB19 Knowledge of anatomy, physiology and pathology for skin treatments KB20 Knowledge of principles and practice of skin therapies KB21 Knowledge of basic ailments, KB22 Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
KB23 The structure, function, characteristics of skin types and position of the muscles
KB24 The Position of head, face, neck and shoulder girdle bones and skeletal function
KB25 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system, the nervous system
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Skills (S)
A. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
KB26 The effect of the natural ageing process on the skin and muscle tone
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their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
BWS/N0110 Perform micro-dermabrasion to improve skin condition
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NOS Version Control
Back to Top
NOS Code BWS/N0110
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0108 Perform epilation services
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Overview This OS unit is about carrying out electrical needle epilation treatments to remove hair using alternating current and blend techniques.
National Occupational Standard
BWS/N0108 Perform epilation services
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Unit Code BWS/N0108 Unit Title (Task) Perform epilation services
Description Carrying out electrical needle epilation treatments to remove hair using alternating current and blend techniques.
Scope This unit/task covers the following:
• perform epilation services
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Perform epilation services
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests PC4. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC5. To perform electrical epilation using various techniques Short wave diathermy/ Galvanic epilation/ Blend method
PC6. Insert the needle into the hair follicle with regard to depth and angle PC7. Clarify the client's understanding and expectation prior to commencement of
treatment PC8. Complete the therapy to the satisfaction of the guest in a commercially
acceptable time PC9. Record the therapy accurately and store information securely in line with the
organization’s policies PC10. Provide specific after-process advice to the client
Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 Knowledge of products, Tools, equipment, (epilation unit, Needle types size) KB2 Knowledge of Factors that influence current intensity. KB3 Knowledge of Moisture gradient that affects Galvanic current KB4 Knowledge of Aftercare & Avoidance of activities that cause contra-actions KB5 Knowledge of Causes of hair growth and growth patterns KB6 Knowledge of Endocrine causes of hirsutism and hypertrichosis KB7 Knowledge of Probing Faults KB8 Knowledge of Hair structure, Hair growth cycle, Hair functions
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KB9 Knowledge of Structure and function of the endocrine system KB10 Knowledge of Hormones secreted by the anterior pituitary, posterior, lobe,
the parathyroid glands, the pancreas, the adrenal medulla ,the adrenal cortex KB11 Knowledge of The gonads (sex glands): Ovaries , testes KB12 Knowledge of Pulmonary circulation, portal circulation, coronary circulation,
systemic circulation. KB13 Knowledge of Composition of blood KB14 Knowledge of Functions of the lymphatic system Lymphatic components,
Lymphatic nodes. KB15 Knowledge of Electrical current:
(Alternating current, interrupted current, direct current, chemical action, anode (+) and cathode (-) frequency and electrons, bi-phasic and mono-phasic.)
KB16 Knowledge of Treatment adaptations according to treatment plan and individual client suitability
KB17 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results. KB18 Knowledge of contra-indications that may prevent or restrict treatment KB19 Knowledge of possible effects and contra actions KB20 Knowledge of anatomy, physiology and pathology for skin treatments KB21 Knowledge of principles and practice of skin therapies KB22 Knowledge of basic ailments, contraindications, contra actions, treatment
plans KB23 Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
KB24 The structure, function, characteristics of skin types and position of the muscles
KB25 The Position of head, face, neck and shoulder girdle bones and skeletal function
KB26 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system, the nervous system
KB27 The effect of the intrinsic ageing process on the skin and muscle tone Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
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also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0108
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0111 Provide cosmetic Skin Peel treatments
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Overview This OS unit is about Performing superficial cosmetic skin peel products, and techniques to rejuvenate skin condition.
National Occupational Standard
BWS/N0111 Provide cosmetic Skin Peel treatments
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Unit Code BWS/N0111
Unit Title (Task) Provide cosmetic skin peel treatments
Description Performing superficial cosmetic skin peel products and techniques to rejuvenate skin condition as per prescribed requirements
Scope This unit/task covers the following:
• provide cosmetic skin peel treatments
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Provide cosmetic skin peel treatments
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry out
skin analysis and relevant tests PC4. Get filled consultation card by the client PC5. carry out a test patch following manufacturer’s instructions, if necessary for
the product used PC6. take pre-treatment hi quality photographs of the areas to be treated
consistently. PC7. Advice on suitable pre-treatment relevant to their skin type and Fitzpatrick skin
scale to ensure their skin is balanced and hydrated in sufficient time prior to treatment
PC8. Establish a communication understanding with your client to express the level of accumulated heat or discomfort they are experiencing
PC9. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC10. Carry out cosmetic skin peel treatments, PC11. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure. PC12. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel. PC13. Prepare the treatment area with suitable pre cleansing procedures , products
and techniques to ensure the skin is prepared for the peeling . PC14. Apply the peel systematically in the directions following the manufacturer’s
instruction. PC15. Ensure even application of the peel avoiding dripping and overloading in skin
folds. PC16. Adjust the duration and intensity of the treatment to suit the client’s Fitzpatrick
skin scale, skin type, skin condition, type of peel agreed and manufacturer’ instructions
PC17. Re-apply the peel if necessary following the safety guidelines of the
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manufacturers’ instructions. PC18. Monitor the client’s skin reaction throughout the treatment PC19. Discontinue treatment when contra-actions occur. PC20. Remove the product systematically in the specified directions following
manufacturer’s instructions. PC21. Neutralize the skin after the required time has passed, following manufacturers
instructions PC22. Apply a suitable post treatment product/sun screen on the treated area
following manufacturer’s instructions to aid in healing and protecting the skin. PC23. Take post-treatment hi quality photographs of the areas to be treated
consistently. PC24. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
PC25. Complete the therapy to the satisfaction of the client in a commercially acceptable time
PC26. Record the therapy accurately and store information securely in line with the organization’s policies
PC27. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
PC28. Give written aftercare procedures to the client with the organization’s policies PC29. Provide specific after-process advice to the client
Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
KB1 Knowledge of Treatment adaptations according to treatment plan and individual client suitability
KB2 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results.
KB3 Knowledge of contra-indications that may prevent or restrict treatment KB4 Knowledge of possible effects and contra actions KB5 Knowledge of anatomy, physiology and pathology for skin treatments KB6 Knowledge of principles and practice of skin therapies KB7 Knowledge of basic ailments, contraindications, contra actions, treatment
plans KB8 Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
KB9 The structure, function, characteristics of skin types and position of the muscles
KB10 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system.
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KB11 The effect of the natural ageing process on the skin and muscle tone KB12 knowledge of manufacturer’s instructions to prepare , use , manage the
chemicals, cleaning ,maintaining tools and equipments. KB13 Knowledge of the risk factors associated with the delivery of cosmetic skin peel
treatments. KB14 Knowledge of detailed protocols of cosmetic skin peel treatments. KB15 Knowledge of Fitzpatrick skin scale;
• Matching the treatment to suit skin types, skin conditions, • To determine the outcome of the peel treatments and avoid post
inflammatory hyperpigmentation (PIH) • Pre-treatment advice that should be given to clients prior to treatment to
optimize results KB16 Knowledge of client’s previous history treatments. (recent surgery,
microdermabrasion, laser therapy, previous peels, IPL, sun exposure, scarring and medical history)
KB17 Knowledge of the process of desquamation, exfoliation and skin resurfacing KB18 Knowledge of the defensive role of the epidermis and the importance of barrier
function KB19 Knowledge of the interrelationship between cellular reactions and the body
processes necessary for effective healing KB20 Knowledge of the process of collagen and elastin synthesis including
fibroblastic stimulation KB21 Knowledge of the extra cellular matrix and the role Alpha Hydroxy Acids
(AHAs) play in stimulating collagen fibres KB22 Knowledge of the inflammation process including post inflammatory
hyperpigmentation KB23 Knowledge of the topical effects of cosmetic peel ingredients on the skin and
skin conditions KB24 Knowledge of the process of melanogenesis. KB25 Knowledge of the pH scale KB26 Knowledge of the action of acids and alkalines and their concentrations on the
skin KB27 Knowledge of the relevance of pH on skin sensitivity KB28 Knowledge of the classifications of Alpha Hydroxy Acids (AHA) and Beta
Hydroxy Acids (BHA) and from what they are derived KB29 Knowledge of the chemical peel agents only suitable for medical use KB30 Knowledge of the dangers of mixing different chemicals KB31 Knowledge of the importance of restoring pH levels of the skin following
treatment KB32 Knowledge of Contra-indications and contra-actions KB33 Knowledge of the benefits and use of tyrosinase inhibitors to avoid post
inflammatory hyperpigmentation (PIH) when treating Fitzpatrick skin scale 4-6 KB34 Knowledge of the type of chemicals that do and do not require neutralisation
to be performed KB35 Knowledge of the products necessary to prevent infection and promote healing
and how they should be used before and after cosmetic skin peeling treatments
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Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
KB36 Knowledge of the importance of using SPF/UVA/UVB products post treatment and their ideal factors and quantity.
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their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0111
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0112 Provide cosmetic skin needling treatments
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Overview This OS unit is about Performing cosmetic skin needling techniques with needles between 0.5mm to 1.0mm long (facial area and body) to improve body and facial skin condition.
National Occupational Standard
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Unit Code BWS/N0112
Unit Title (Task) Provide cosmetic skin needling treatments
Description Using cosmetic skin needling techniques with needles between 0.5mm to 1.0mm long (facial area and body) to improve body and facial skin condition
Scope This unit/task covers the following:
• Provide cosmetic skin needling treatments
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Provide cosmetic skin needling treatments
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests PC4. Perform topical anaesthetic skin sensitivity test prior to the treatment
following manufacturers instructions, take pre-treatment hi quality photographs of the areas to be treated consistently.
PC5. Advice pre –treatment use of topical vitamins, two weeks before commencing of treatment to improve the health of the skin.
PC6. Establish a communication understanding with your client to express the the level of accumulated heat or discomfort they are experiencing
PC7. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC8. Carry out cosmetic skin needling treatments PC9. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure. PC10. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel. PC11. Ensure all needle units are irradiated PC12. Ensure all tools and equipment are cleaned using the correct methods PC13. Ensure a new needle unit is used for each client at each treatment following
manufacturer’s instructions PC14. Clean the treatment area with a suitable anti bacterial cleanser and topical
anaesthetic PC15. Select and use the correct needle size for the skin condition and problem being
treated to meet manufacturer’s instructions PC16. Apply the micro needle technique systematic ally in the directions following
the manufacturers instruction. PC17. adjust the intensity and duration of the treatment to suit the client’s skin
characteristics, treatment objectives and personal tolerance level PC18. Monitor the client’s skin reaction throughout the treatment PC19. Discontinue treatment when contra-actions occur.
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PC20. Apply a suitable soothing post treatment product/sun screen on the treated area following manufacturers instructions to aid in healing and protecting the skin.
PC21. Take post-treatment hi quality photographs of the areas to be treated consistently.
PC22. Clarify the client's understanding and expectation prior to commencement of treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
PC23. Complete the therapy to the satisfaction of the client in a commercially acceptable time
PC24. Record the therapy accurately and store information securely in line with the organization’s policies
PC25. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
PC26. Give written aftercare procedures to the client Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 Knowledge of Treatment adaptations according to treatment plan and
individual client suitability KB2 Knowledge to carry out Skin sensitivity tests:
• Tactile test, thermal test, record results. KB3 Knowledge of contra-indications that may prevent or restrict treatment KB4 Knowledge of possible effects and contra actions KB5 Knowledge of anatomy, physiology and pathology for skin treatments KB6 Knowledge of principles and practice of skin therapies KB7 Knowledge of basic ailments, contraindications, contra actions, treatment
plans KB8 Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/ storage/disposal/cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
KB9 The structure, function, characteristics of skin types and position of the muscles
KB10 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system.
KB11 The effect of the natural ageing process on the skin and muscle tone KB12 Knowledge of manufacturer’s instructions to prepare, use, manages the
chemicals, cleaning, maintaining tools and equipments. KB13 Knowledge of Fitzpatrick skin scale;
• Matching the treatment to suit skin types, skin conditions, • To determine the outcome of the peel treatments and avoid post
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Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
inflammatory hyperpigmentation (PIH) • Pre-treatment advice that should be given to clients prior to
treatment to optimise results KB14 Knowledge of client’s previous history treatments (recent surgery,
microdermabrasion, laser therapy, previous peels, IPL, sun exposure, scarring and medical history)
KB15 Knowledge of the pH scale KB16 Knowledge of Contra-indications and contra-actions KB17 Knowledge of the importance of using SPF/UVA/UVB products post treatment
and their ideal factors and quantity. KB18 knowledge of principles of the circulatory and lymphatic system KB19 knowledge of the stages of the wound healing process (inflammatory phase,
lag and KB20 proliferative stage, fibroblastic stage, maturative and remodelling phase) KB21 knowledge of the types of collagen (including types 1, 3, 7) KB22 knowledge of the extra cellular matrix and the role of collagenase and elastase
in the wound healing process KB23 knowledge of the process of, and the requirements for, collagen synthesis
(including vitamin A, vitamin C, vitamin E, anti-oxidants, growth factors, copper peptides, bioflavinoids, iron, zinc and amino acids)
KB24 knowledge of first aid in case of any accidental bleeding KB25 knowledge of post-treatment restrictions and future treatment needs KB26 knowledge of Equipment (0.5mm needle ,1mm needle, 1.5mm needle unit KB27 knowledge of Treatment objectives reduction of fine lines
• improved skin condition • improved skin texture • skin laxity improvement • stretch mark improvement
KB28 knowledge of Skin characteristics • Fitzpatrick skin scale classification • level of sensitivity • thickness of skin • epidermal thickness
KB29 knowledge of the use of topical anesthetic in conjunction with cosmetic skin needling treatments
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Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0112
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0113 Provide micro pigmentation to enhance facial features
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Overview This OS unit is about performing micro pigmentation to enhance facial features
National Occupational Standard
BWS/N0113 Provide micro pigmentation to enhance facial features
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Unit Code BWS/N0113
Unit Title (Task) Provide micro pigmentation to enhance facial features Description providing the micro pigmentation to enhance facial features
Scope This unit/task covers the following: • Provide micro pigmentation to enhance facial features
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Provide micro pigmentation to enhance facial features
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry out
skin analysis and relevant tests PC4. Perform topical anaesthetic skin sensitivity test prior to the treatment
following manufacturers instructions, PC5. Take hi quality photographs of the areas to be treated at various stages as an
evidence. PC6. Establish a communication understanding with your client to express the level
of accumulated heat or discomfort they are experiencing PC7. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC8. Carry out micropigmentation to enhance facial features. PC9. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure. PC10. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel. PC11. Ensure all needle units are irradiated PC12. Ensure all tools and equipment are cleaned using the correct methods PC13. Clean the treatment area with a suitable anti bacterial cleanser and topical
anaesthetic PC14. mark out the areas to be treated and agree the design with the client. PC15. Select and use the correct needle size/configuration according to the required
desired effect following manufacturer’s instructions PC16. Fill the needle ensuring no damage and contamination to the needle. PC17. Choose colour pigments in accordance to the required effect and objective,
matching the skin characteristics and tone. PC18. Perform and use correct implantations technique to create the desired effect. PC19. Manipulate the skin, to meet the needs of the implantation techniques PC20. Handle the hand piece with correct angle, pressure and speed to achieve the
desired effect. PC21. Monitor the client’s skin reaction throughout the treatment
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PC22. Discontinue treatment when contra-actions occur. PC23. Apply a suitable soothing post treatment product/sun screen on the treated
area following manufacturers instructions to aid in healing and protecting the skin.
PC24. Take post-treatment hi quality photographs of the areas PC25. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
PC26. Complete the therapy to the satisfaction of the client in a commercially acceptable time
PC27. Record the therapy accurately and store information securely in line with the organization’s policies
PC28. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
PC29. Give written aftercare procedures to the client Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 Knowledge of the types and properties of pigments and carrier agents available
for the treatment KB2 Knowledge of the uses and limitations of pigments when mixed and diluted KB3 Knowledge of the principles of colour theory in relation to micropigmentation
treatments KB4 Knowledge of change of colour pigments throughout the treatment and healing
process KB5 Knowledge of the application of colour theory to change undesirable colour
results after the healing process KB6 Knowledge of the selecting,, using and applying of different micropigmentation
treatments KB7 Knowledge of the different implantation techniques to create the desired
effects KB8 Knowledge of manipulate the skin to ensure effective pigment implantation KB9 Knowledge of the correct angle, speed and pressure when using the hand piece
to achieve the required depth of colour and pigment distribution KB10 Knowledge of the contra-actions to micro pigmentation, and to resolve it. KB11 Knowledge of different pigment removal techniques and their limitations KB12 Knowledge of the effects of laser treatment on titanium dioxide KB13 Knowledge of anatomy and physiology relating to micropigmentation
techniques KB14 Knowledge of the advice and recommendations on products and treatment KB15 Knowledge of Treatment safety KB16 Knowledge to Adapt micropigmentation treatment to suit client needs and skin
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Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
conditions KB17 Knowledge of Importance of carrying out a detailed skin analysis and relevant
tests before micropigmentation treatment KB18 Knowledge to Select micropigmentation treatment to suit client skin type and
conditions KB19 Knowledge of Range of equipment used for micropigmentation treatment KB20 Knowledge of contra-indications that may restrict micropigmentation
treatment KB21 Knowledge of Structure and functions of the skin: KB22 Knowledge of Structure and function of the endocrine system and its effect on
skin conditions which may affect the client receiving micropigmentation treatment
KB23 Knowledge of Effect of hormones on the skin KB24 Knowledge of Effect of thyroxin on the skin KB25 Knowledge of Effect of loss of oestrogen on the skin. KB26 Knowledge of Structure and function of circulatory and lymphatic systems KB27 Knowledge of Implications of other treatments KB28 Knowledge of Intrinsic environmental effects on the skin KB29 Knowledge of Extrinsic environmental effects on the skin KB30 Knowledge of Ageing process in cells and tissues KB31 Knowledge of Principles of skin healing KB32 Knowledge of Phases of skin healing: KB33 Knowledge of Factors which interfere with wound healing KB34 Knowledge of Skin characteristics
• Fitzpatrick skin scale classification • level of sensitivity
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Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze and evaluate the information gathered from observation, experience, reasoning or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0113
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0114 Provide removing or fading pigments/tatoo using Q Switched Laser
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Overview This OS unit is about removing or fading pigments/tattoo using Q Switched Laser
National Occupational Standard
BWS/N0114 Provide removing or fading pigments/tatoo using Q Switched Laser
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Unit Code BWS/N0114
Unit Title (Task) Provide removing or fading pigments/tattoo using Q Switched Laser Description about removing or fading pigments/ tattoo using Q Switched Laser
Scope
This unit/task covers the following: • Provide removing or fading pigments/tattoo using Q Switched Laser
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Provide removing or fading pigments/tattoo using Q Switched Laser
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization PC2. Consult client and obtain client’s consent in a form PC3. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC4. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests PC5. Perform topical a Cosmetic skin sensitivity test prior to the treatment
following manufacturer’s instructions, take hi quality photographs of the areas to be treated at various stages as an evidence.
PC6. Establish a communication understanding with your client to express the level of accumulated heat or discomfort they are experiencing
PC7. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC8. Carry out Removing or fading tattoos using Q Switched laser systems PC9. Identify and analyse the client's medical history, skin classification, pigment
colours, type of tattoo and the type of pigment to be removed PC10. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure. PC11. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel. PC12. Carry out a patch test. PC13. Clean the treatment area with a suitable anti bacterial cleanser and topical a
Cosmetic PC14. Mark out the areas to be treated and agree the design with the client. PC15. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
PC16. illuminate the area to be treated to ensure maximum visibility PC17. ensure to shave and dry the treatment area before commencing treatment. PC18. Mark out To clearly identify the treatment area PC19. carry out cooling methods PC20. Set the equipment and variables according to specifications to achieve the
desired result.
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PC21. Work systematically and apply the laser at a correct angle on the treatment area
PC22. Monitor the client’s skin reaction throughout the treatment PC23. Discontinue treatment when contra-actions occur PC24. Apply a suitable soothing post treatment product/sun screen on the treated
area following manufacturer’s instructions to aid in healing and protecting the skin.
PC25. Take post-treatment hi quality photographs of the areas PC26. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
PC27. Complete the therapy to the satisfaction of the client in a commercially acceptable time
PC28. Finish the treatment and return the equipment to stand by mode. PC29. Ensure the treated area is cooled, soothed and dressed PC30. Record the therapy accurately and store information securely in line with the
organization’s policies PC31. Provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client PC32. Give written aftercare procedures to the client
Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 knowledge of client's medical history, previous treatments, sun exposure and
types of tattoos, pigments and pigment colours KB2 knowledge to match treatment requirements and variables according to skin
classifications and different types of tattoos and colours KB3 knowledge of the physical sensation created by the treatment to the client KB4 knowledge of to carry out a test patch prior to treatment KB5 knowledge of the client's skin classification using the Fitzpatrick and ethnic
colour scales KB6 knowledge of the characteristics of light and it’s effect on skin, hair and
pigment colours KB7 knowledge of the correct marking out tool and techniques used KB8 knowledge of the different types of cooling methods used KB9 knowledge of variables and terminology of lasers KB10 knowledge of applying the laser treatments at the incorrect angle and
consequences KB11 knowledge of to work systematically, KB12 knowledge of different types of Q Switched Laser equipment to treat different
pigments KB13 knowledge of the different types of pigments such as organic, inorganic,
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Skills (S)
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
titanium oxide, iron, carbon, Indian ink and working requirements. KB14 knowledge of pigments and pigment colours that can be treated with Q
Switched Laser equipment KB15 knowledge of understanding the warning labelling on Q Switched Laser
equipment KB16 knowledge of the effects of laser light on the eye and skin KB17 knowledge of the electromagnetic spectrum KB18 knowledge of the anatomy and physiology of the skin KB19 knowledge of monitoring procedures for checking the client and the treatment
area KB20 knowledge of possible contra-actions KB21 knowledge of the advice and recommendations on products and services KB22 knowledge of Type of tattoo
• permanent • semi-permanent
KB23 knowledge of Specifications and variables • wavelength(s) • active Q Switched laser • passive Q Switched laser • nanosecond pulses - ns • picosecond pulses - ps • power • energy • influence • pulse duration or width • pulse repetition rate 1 • .spot size • cooling devices • test shot
KB24 knowledge of Q Switched Laser equipment
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SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to: SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to: SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
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NOS Code BWS/N0114
Credits TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty and Salons Last reviewed on Occupation
Aesthetic Skin Services Next review date
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Overview This OS unit is about removing or fading pigments/tattoo using Q Switched Laser
National Occupational Standard
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Unit Code BWS/N0114
Unit Title (Task) Provide removing or fading pigments/tattoo using Q Switched Laser Description about removing or fading pigments/ tattoo using Q Switched Laser
Scope This unit/task covers the following:
• Provide removing or fading pigments/tattoo using Q Switched Laser
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Provide removing or fading pigments/tattoo using Q Switched Laser
To be competent, the user/individual on the job must be able to: PC33. Adhere to the health and safety standards laid out by the manufacturer and
organization PC34. Consult client and obtain client’s consent in a form PC35. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC36. Use suitable consultation techniques to identify treatment objectives. Carry out
skin analysis and relevant tests PC37. Perform topical anaesthetic skin sensitivity test prior to the treatment
following manufacturer’s instructions, take hi quality photographs of the areas to be treated at various stages as an evidence.
PC38. Establish a communication understanding with your client to express the the level of accumulated heat or discomfort they are experiencing
PC39. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC40. Carry out Removing or fading tattoos using Q Switched laser systems PC41. Identify and analyse the client's medical history, skin classification, pigment
colours, type of tattoo and the type of pigment to be removed PC42. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure. PC43. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel. PC44. Carry out a patch test. PC45. Clean the treatment area with a suitable anti bacterial cleanser and topical
anaesthetic PC46. Mark out the areas to be treated and agree the design with the client. PC47. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
PC48. illuminate the area to be treated to ensure maximum visibility PC49. ensure to shave and dry the treatment area before commencing treatment. PC50. Mark out To clearly identify the treatment area PC51. carry out cooling methods PC52. Set the equipment and variables according to specifications to achieve the
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desired result. PC53. Work systematically and apply the laser at a correct angle on the treatment
area PC54. Monitor the client’s skin reaction throughout the treatment PC55. Discontinue treatment when contra-actions occur PC56. Apply a suitable soothing post treatment product/sun screen on the treated
area following manufacturer’s instructions to aid in healing and protecting the skin.
PC57. Take post-treatment hi quality photographs of the areas PC58. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
PC59. Complete the therapy to the satisfaction of the client in a commercially acceptable time
PC60. Finish the treatment and return the equipment to stand by mode. PC61. Ensure the treated area is cooled, soothed and dressed PC62. Record the therapy accurately and store information securely in line with the
organization’s policies PC63. Provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client PC64. Give written aftercare procedures to the client
Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA4. Knowledge of the organization’s standards of performance and sequence of
services KA5. Knowledge of the range of services and products offered by the organization KA6. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB25 Using protective equipment like goggles KB26 knowledge of client's medical history, previous treatments, sun exposure and
types of tattoos, pigments and pigment colours KB27 knowledge to match treatment requirements and variables according to skin
classifications and different types of tattoos and colours KB28 knowledge of the physical sensation created by the treatment to the client KB29 knowledge of to carry out a test patch prior to treatment KB30 knowledge of the client's skin classification using the Fitzpatrick and ethnic
colour scales KB31 knowledge of the characteristics of light and it’s effect on skin, hair and
pigment colours KB32 knowledge of the correct marking out tool and techniques used KB33 knowledge of the different types of cooling methods used KB34 knowledge of variables and terminology of lasers KB35 knowledge of applying the laser treatments at the incorrect angle and
consequences KB36 knowledge of to work systematically KB37 knowledge of different types of Q Switched Laser equipment to treat different
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Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
pigments KB38 knowledge of the different types of pigments such as organic, inorganic,
titanium oxide, iron, carbon, Indian ink and working requirements. KB39 knowledge of pigments and pigment colours that can be treated with Q
Switched Laser equipment KB40 knowledge of understanding the warning labelling on Q Switched Laser
equipment KB41 knowledge of the effects of laser light on the eye and skin KB42 knowledge of the electromagnetic spectrum KB43 knowledge of the anatomy and physiology of the skin KB44 knowledge of monitoring procedures for checking the client and the treatment
area KB45 knowledge of possible contra-actions KB46 knowledge of the advice and recommendations on products and services KB47 knowledge of Type of tattoo KB48 permanent KB49 semi-permanent KB50 knowledge of Specifications and variables
• wavelength(s) • active Q Switched laser • passive Q Switched laser • nanosecond pulses - ns • picosecond pulses - ps • power • energy • influence • pulse duration or width • pulse repetition rate 1 • spot size • cooling devices • test shot
KB51 knowledge of Q Switched Laser equipment
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product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0114
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
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National Occupational Standard
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Overview This OS unit is about iimproving body condition using electro-therapy.
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Unit Code BWS/N0115
Unit Title (Task) Provide Body electro- therapy to improve body condition Description About improving body condition using electro-therapy
Scope This unit/task covers the following: • Provide Body electro- therapy to improve body condition
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Provide Body electro- therapy to improve body condition
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. PC4. Carry out skin analysis and relevant tests sanitising your hands prior to
treatment PC5. Perform skin test to identify the suitability for the treatment planned. PC6. Carry out body analysis and relevant tests PC7. Select products, tools and equipment to suit client treatment needs, body
types and conditions (Endomorph Mesomorph Ectomorph, cellulite , poor muscle tone , sluggish circulation , blemished/congested skin
PC8. Establish a communication understanding with your client to express the level of accumulated heat or discomfort they are experiencing
PC9. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC10. Carry out body electrotherapy to improve facial and skin condition using (direct high frequency unit ,galvanic unit, faradic unit, microcurrent unit gyrator massager, vacuum suction, Electro Muscle Stimulator (EMS) Microcurrent unit Lymphatic drainage equipment)
PC11. Perform body electrotherapy using the applicator and accessories on the body following manufacturers' instructions
PC12. Perform body electrotherapy to treat Cellulite ,Poor muscle tone, Sluggish circulation, Uneven skin texture, improve skin and body condition, improve contour and muscle condition , lymphatic drainage , relaxation
PC13. adjust the intensity and duration of the treatment to suit the client’s body condition treatment area and objectives and personal tolerance level
PC14. Clarify the client's understanding and expectation prior to commencement of treatment
PC15. Complete the therapy to the satisfaction of the guest in a commercially acceptable time
PC16. Record the therapy accurately and store information securely in line with the organization’s policies
PC17. Provide specific after-process advice to the client
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Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 knowledge of client's medical history, previous treatments, sun exposure and
types of tattoos, pigments and pigment colours KB2 Knowledge of relationship between height, weight and body type KB3 Knowledge to assess muscle strength by manual examination KB4 Knowledge of body fat and fluid retention KB5 Knowledge of posture KB6 Knowledge of skin type KB7 Knowledge of the lifestyle factors, KB8 Knowledge of structure and function of the skeleton KB9 Knowledge of the structure and function of muscles, including the types of
muscles (i.e. voluntary and involuntary) and muscle tone KB10 Knowledge of the positions and actions of the main muscle groups in the part
of the body (i.e. Deltoid, Biceps, Triceps, Brachialis, Radialis Trapezius, Latissimus Dorsi, Erector Spinae, Pectorals, Intercostals, Diaphragm, Rectus Abdominis, Obliques, Gluteals, Hamstrings, Quadriceps Extensor, Abductors, Adductors of upper leg, Gastrocemius, Soleus, Tibialis Anterior)
KB11 Knowledge of the definition of `origin' and `insertion' of a muscle KB12 Knowledge to identify the causes of muscle fatigue KB13 Knowledge of the basic structure and function of skin (i.e. the layers of the
epidermis, subcutaneous layer, the dermis, including connective tissues, nerve endings, sweat glands, sebaceous glands, capillaries and hairs)
KB14 Knowledge of the structure and location of the adipose tissue KB15 Knowledge of ageing affects on the body and skin KB16 Knowledge of age on the effectiveness of the treatment KB17 Knowledge of the function of blood and the principles of circulation, blood
pressure and pulse KB18 Knowledge of the structure and function of the heart and arteries, veins and
capillaries KB19 Knowledge of erythema and its causes KB20 Knowledge of the structure and function of the lymphatic system, including
lymphatic vessels, nodes and lymph of the body KB21 Knowledge of the principles of lymph circulation and the interaction of lymph
and blood within the circulatory system KB22 Knowledge of the central nervous system, motor points and autonomic system KB23 Knowledge of the effect of electrical treatment on the muscles, skin,
circulatory, skeletal, lymphatic and nervous systems KB24 Knowledge to prepare and use the equipment and products for the work KB25 Knowledge of use and limitations of products used in body treatments KB26 Knowledge of methods of sanitising and sterilising equipment
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Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
KB27 Knowledge to maintain equipment and products KB28 Knowledge of currents produced by direct high frequency units, galvanic
units, faradic units and microcurrent units KB29 Knowledge of the physical and physiological effects on the body of the
equipment KB30 Knowledge of conducting body treatment in a particular direction KB31 Knowledge of the areas of the for electrical treatments (trunk , limbs , full body
) KB32 Knowledge of applying and adjusting the equipment to suit all parts of the
body KB33 Knowledge of post treatment restrictions and future treatment needs KB34 Knowledge of dietary habits and its effect on the treatment objective.
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Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0115
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0116 Provide advanced electrical techniques to Treat skin imperfections
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Overview
This OS unit is about performing advanced electrical techniques to treat skin tags, milia, telangiectasia, spider nevus and blood spots.
National Occupational Standard
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Unit Code BWS/N0116
Unit Title (Task) Provide advanced electrical techniques to Treat skin imperfections
Description Performing advanced electrical techniques to treat skin tags, milia, telangiectasia, spider nevus and blood spots.
Scope This unit/task covers the following: • Provide advanced electrical techniques to Treat skin imperfections
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Provide advanced electrical techniques to Treat skin imperfections
To be competent, the user/individual on the job must be able to: PC1. Obtain consent in a form from the client PC2. Obtain hi quality photographs of the area to be treated PC3. Adhere to the health and safety standards laid out by the manufacturer and
organization PC4. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC5. Use suitable consultation techniques to identify treatment objectives. Carry out
skin analysis and relevant tests form- sign it off PC6. Perform topical anaesthetic skin sensitivity test prior to the treatment
following manufacturers instructions, take hi quality photographs of the areas to be treated at various stages as an evidence.
PC7. Establish a communication understanding with your client to express the the level of accumulated heat or discomfort they are experiencing
PC8. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC9. Carry out micropigmentation to enhance facial features. PC10. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure. PC11. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel. PC12. Ensure all needle units are irradiated PC13. Ensure all tools and equipment are cleaned using the correct methods PC14. Clean the treatment area with a suitable anti bacterial cleanser and topical
anaesthetic PC15. Select and use the correct needle size/configuration according to the required
desired effect following manufacturer’s instructions PC16. Fill the needle ensuring no damage and contamination to the needle.. PC17. Perform and use correct technique to achieve the desired effect. PC18. Illuminate and magnify the treatment area for good visibility. PC19. Work systematically to treat skin imperfections PC20. Monitor the client’s skin reaction throughout the treatment PC21. Discontinue treatment when contra-actions occur. PC22. Apply a suitable soothing post treatment product/sun screen or sterile dressing
relevant to the skin imperfections treated area following manufacturers
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instructions to aid in healing and protecting the skin. PC23. Take post-treatment hi quality photographs of the areas PC24. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
PC25. Complete the therapy to the satisfaction of the client in a commercially acceptable time
PC26. Record the therapy accurately and store information securely in line with the organization’s policies
PC27. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
PC28. Give written aftercare procedures to the client Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 knowledge of client's medical history, previous treatments, sun exposure and
types of tattoos, pigments and pigment colours KB2 knowledge to adapt treatment to skin types and classifications, KB3 knowledge to match treatment techniques to skin type and imperfections KB4 knowledge to adapt treatment techniques to client's emotional and physical
condition KB5 knowledge of physical sensation of the treatment KB6 knowledge to carrying out test patches and check the client suitability to
treatment KB7 knowledge of other skin care treatments that restrict the treatment, ie glycolic
peel, micro-dermabrasion, laser KB8 knowledge of contra-indications to advanced electrical techniques KB9 knowledge of Anatomy and physiology KB10 knowledge of the structure and depth of the epidermal and dermal layers (ie
reticular and papillary layers) KB11 knowledge of the function of the epidermal and dermal layers KB12 knowledge of the principles of cellular repair and regeneration (ie mytotic
activity and scar formation) KB13 knowledge of the principles of skin healing KB14 knowledge of the principles of the autonomic nervous system KB15 knowledge of the structure and function of the blood circulatory system (ie
vessel structure, direction of blood flow and the clotting process) KB16 knowledge of the structure and function of the lymphatic circulatory system KB17 knowledge of the structure and function of the endocrine system (ie circulation
of hormones via the blood stream) KB18 knowledge of the effects of malfunctions of the endocrine system on skin KB19 knowledge of how melanin affects treatment
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Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
KB20 knowledge of the skin characteristics and skin types KB21 knowledge of Contra-indications and contra-actions KB22 knowledge of the range and uses of materials, equipment and products
available for treatment KB23 knowledge of the types and sizes of needles available for the treatment of skin
imperfections KB24 knowledge of magnifying and lighting the treatment area KB25 knowledge of the different types of treatment techniques and equipment
available KB26 knowledge of Advanced electrical techniques KB27 knowledge of to select the correct type and size of needle to suit the treatment KB28 knowledge of to work systematically and methodically KB29 knowledge of to correctly position the needle angle, depth and pressure in
relation to skin imperfection being treated KB30 knowledge of monitoring the level of blanching (whitening of the epidermis)
and avoid excessive pain. KB31 knowledge of the effects of incorrect needle positioning KB32 knowledge of the different types and causes of telangiectasia KB33 knowledge of the benefits and effects of post-treatment cataphoresis and
direct high frequency KB34 knowledge of the different types and causes of skin tags, eg pedunculated
papilloma and raised fibroma simplex KB35 knowledge of the causes of milia KB36 knowledge of the effects of different currents used for skin imperfections KB37 knowledge of adjusting the intensity and duration of current flow to ensure
effective treatment KB38 knowledge of removing treatment skin debris from the skin tags and needle KB39 knowledge of different approaches to treatment of skin imperfections KB40 knowledge of differences between coagulation and desiccation on the skin KB41 knowledge of Aftercare advice for client
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(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0116
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0117 Understand chemistry of hair and beauty products
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Overview This OS unit is about understanding relating to the chemistry of products used in the hair and beauty sector. To understand the chemistry, effects and safe use of active ingredients.
National Occupational Standard
BWS/N0117 Understand chemistry of hair and beauty products
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Unit Code BWS/N0117
Unit Title (Task) Understand chemistry of hair and beauty products.
Description Understanding the chemistry of products used in the hair and beauty sector. To understand the chemistry , effects and safe use of active ingredients
Scope This unit/task covers the following: • Chemistry of hair and beauty Products
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Chemistry of hair and beauty Products.
To be competent, the user/individual on the job must be able to: PC1. To Understand the chemistry of active ingredients in hair and beauty products PC2. To Understand the effects and safe use of active ingredients in hair and beauty
products
Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 Knowledge of Chemical compounds found in hair and beauty products. Solids,
liquids, gases, states of matter, atoms, molecules, oils, fats, waxes, animal, vegetable, mineral, aromatherapy blends, synthetic waxes, carnauba, hydrogen peroxide, lanolin, isopropyl alcohol, mineral oil, polyethylene glycol (PEG), propylene glycol (PG), sodium lauryl sulphate (SLS) and sodium laureth sulphate (SLES), diethanolamine (DEA), monoethanolamine (MEA), triethanolamine (TEA), FD&C pig-ments, amino compounds,amino-2-hy-droxytoluene and m-aminophenol, am-monium thioglycolate, sodium bromate, paraphenylenediamine, metal oxides, titanium dioxide, iron oxide, formaldehyde, material safety data sheets, pH scale, acids, alkaline, malic acid, lactic acid, citric acid, tartaric acid, glycolic acid, salicylic acid, AHAs, BHA’s, DHA.
KB2 Knowledge Active ingredients found in different hair and beauty products: Pigment molecules, temporary hair colour, semi-permanent hair dye, quasi-permanent hair colour, permanent hair colour, molecular structure, developer, peroxide, alkaline agent, ethanolamine, sodium carbonate, hydrogen peroxide, developer, oxidising agent, ammonia, chemical reaction, hair shaft, cuticle layer, cortex, melanin, bleaching, vegetable tinting gels, 3% (10 volume), 6% (20 volume), 12% (30 volume), cream/liquid.
KB3 Effect of functional groups on the reactivity of a molecule in products. Structure, properties, composition, reactions, esters, organic compounds, carbon-based compounds, hydrocarbons, derivatives, concept of functional
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Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
groups, organic chemistry, classification of structures, properties, molecular module, chemical properties of organic compounds, physical properties of organic compounds, alcohols, hydrophilic, hydrophobic
KB4 Desired effects of products in relation to their chemical composition
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optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0117
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0118 Knowledge of Dermatology and Physiology of ageing.
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Overview
This OS unit is about dermatology. To understand and have knowledge about the structures, functions, diseases and disorders of the skin, hair and nails, and factors affecting their growth. This also is about Physiology of ageing, Knowledge and understanding the nature of ageing, causes and effects of ageing on the body systems, and the beauty treatments and products that may delay the ageing process.
National Occupational Standard
BWS/N0118 Knowledge of Dermatology and Physiology of ageing.
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Unit Code BWS/N0118
Unit Title (Task) Knowledge of Dermatology and Physiology of ageing
Description
To understand and have knowledge about the structures, functions, diseases and disorders of the skin, hair and nails, and factors affecting their growth. To know the nature of ageing, causes and effects of ageing on the body systems, and the beauty treatments and products that may delay the ageing process.
Scope This unit/task covers the following: • Knowledge of Dermatology and Physiology of ageing
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Knowledge of Dermatology and Physiology of ageing
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the organization PC2. Identify the client needs for services and products taking into account factors
that may limit or affect the choice PC3. Analyse the skin, visually and carry out necessary tests PC4. Consult the client by questioning to identify contra-indications to skin and
provide recommendations for treatments that are suitable to the client PC5. Define a suitable treatment plan to meet the client’s needs PC6. Confirm to the client the pricing and duration of service and products and
address client queries PC7. Communicate effectively with the client to maintains clients goodwill trust PC8. Clarify the client's understanding and expectation prior to commencement of
treatment PC9. Provide after care advice and recommendations to the client PC10. Record the client and treatment details accurately and store information
securely in line with the organization’s policies. PC11. Know the structure and functions of the skin, hair and nails PC12. Know the diseases and disorders of the skin, hair and nails PC13. Understand the nature of ageing. PC14. Understand the causes and effects of ageing of the skin PC15. Understand the causes and effects of degenerative disorders as a result of the
ageing process. PC16. Understand how beauty therapy treatments and products may delay the
ageing process. Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA4. Knowledge of the organization’s standards of performance and sequence of
services KA5. Knowledge of the range of services and products offered by the organization KA6. Knowledge of the health and safety requirements in the organization
B. Technical The user/individual on the job needs to know and understand:
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Knowledge KB1. Knowledge of anatomy, physiology and pathology for skin treatments KB2. Knowledge of principles and practice of skin therapies KB3. Knowledge of basic ailments, contraindications, contra actions, treatment plans KB4. Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
KB5. The structure, function, characteristics of skin types and position of the muscles
KB6. Circulatory System, functions of blood, arteries, veins, blood composition and circulation
KB7. The effect of the natural ageing process on the skin and muscle tone KB5 Knowledge of Characteristics of ageing: KB6 Knowledge of Extrinsic environmental effects on the skin: KB7 Knowledge of Intrinsic environmental effects on the skin KB1 Knowledge of Theories of ageing (genetic and non-genetic theories): KB2 Knowledge of Ageing process in cells and tissues: KB3 Knowledge of Changes to the repair mechanisms (ageing): KB4 Knowledge of Causes of changes to the skin when ageing: KB5 Knowledge of Pathological conditions of the skin which may occur as a result of
ageing: KB6 Knowledge of Ageing effect of UV on the skin and Recommended precautions
to minimise damage caused by UV light: KB7 Knowledge of Degenerative disorders (causes and effects), Skeletal system,
Muscular system Nervous system Cardiovascular system, Respiratory system. KB8 Knowledge of how beauty therapy treatments and products may delay the
ageing process (Skin effects, Penta peptides, Fatty acids ,Retinol (Vitamin A compound): Anti-oxidant, breaks down free radicals, Hydroxy acids, Enzymes, Copper peptides, Electrotherapy treatments, Microdermabrasion, IPL and Laser (non-ablative lasers), Heat.
KB9 Knowledge of nail structure, functions and growth factors KB10 Knowledge of hair structure, functions and growth factors KB11 Knowledge of infectious and non infectious disorders of skin, hair and nails
Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
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SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
BWS/N0118 Knowledge of Dermatology and Physiology of ageing.
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NOS Version Control
Back to Top
NOS Code BWS/N0118
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0119 Perform Laser and light treatments for hair removal and skin re-juvenation
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Overview This OS unit is about reducing hair growth and photo-rejuvenation of the skin using intense light and laser systems.
National Occupational Standard
BWS/N0119 Perform Laser and light treatments for hair removal and skin re-juvenation
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Unit Code BWS/N0119
Unit Title (Task) Perform Laser and light treatments for hair removal and skin re-juvenation
Description This unit is about reducing hair growth and photo-rejuvenation of the skin using intense light and laser systems.
Scope This unit/task covers the following: • Laser and light treatments for hair removal and skin rejuvenation
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Laser and light treatments for hair removal and skin re-juvenation
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests PC4. Recommend a suitable treatment plan to the client based on outcomes of skin
and hair analysis. PC5. Select Products, tools and equipment to suit client treatment needs, hair
types, skin types and condition:(protective eyewear, IPL/laser equipment) PC6. select and provide and use personal protective equipment that should be
worn by client and therapist during laser and light treatment for hair removal and skin rejuvenation.
PC7. Perform patch test and record, accurately to plan the suitable treatment. PC8. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC9. Clarify the client's understanding and expectation prior to commencement of treatment
PC10. Complete the therapy to the satisfaction of the guest in a commercially acceptable time
PC11. Record the therapy accurately and store information securely in line with the organization’s policies
PC12. Provide specific after-process advice to the client Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical The user/individual on the job needs to know and understand:
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Knowledge KB1 The structure, function, characteristics of skin KB2 Knowledge to prepare a Light/laser controlled area. KB3 Knowledge to Carry out skin analysis and any relevant tests to identify any
influencing factors KB4 Knowledge to Understand different skin types, colors, tones and textures KB5 Knowledge of treatment plan and intervals between treatment. KB6 Knowledge of Vascular/veins/rosacea /Pigmentation/Photo-rejuvenation KB7 Knowledge of Products, tools and equipment to suit client treatment needs,
skin types and conditions KB8 Knowledge of PPE. KB9 Knowledge of patch test and skin shots. KB10 Knowledge of range of equipment used for laser and light treatment for skin. KB11 Knowledge of contra-indications that may prevent or restrict laser and light
treatment. KB12 Knowledge Aftercare advice post IPL/laser treatment: KB13. Knowledge of guidelines and difference between hair removal and skin
rejuvenation light and laser machine handling. KB13 Knowledge of Theories underpinning IPL and laser technology. KB14 Knowledge of possible effects and contra –actions of the treatment. KB15 Knowledge of principles and phases of skin healing. KB16 Knowledge of Causes of hair growth and growth patterns KB17 Knowledge of Endocrine causes of hirsutism KB18 Knowledge of Probing Faults KB19 Knowledge of Hair structure, Hair growth cycle, Hair functions KB20 Knowledge of Structure and function of the endocrine system KB21 Knowledge of Hormones secreted by the anterior pituitary, posterior lobe ,the parathyroid glands ,the pancreas ,the adrenal medulla ,the
adrenal cortex: KB22 Knowledge of The gonads (sex glands):Ovaries , testes KB23 Knowledge of Heart Structure, Functions of cardiovascular system, Blood
vessels KB24 Knowledge of Pulmonary circulation, portal circulation, coronary circulation,
systemic circulation. KB25 Knowledge of Major arteries of the head ,neck & body KB26 Knowledge of Major veins of the head & neck & body KB27 Knowledge of Composition of blood KB28 Knowledge of Functions of the lymphatic system, Lymphatic components,
Lymphatic nodes. KB29 Knowledge of anatomy, physiology and pathology for skin treatments KB30 Knowledge of principles and practice of skin therapies KB31 Knowledge of basic ailments, contraindications, contra actions, treatment
plans KB32 Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection
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KB33 The structure, function, characteristics of skin types and position of the muscles
KB34 Circulatory System, functions of blood, arteries, veins, blood composition and circulation
KB35 The effect of the natural ageing process on the skin and muscle tone Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
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The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on
their own SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
BWS/N0119 Perform Laser and light treatments for hair removal and skin re-juvenation
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NOS Version Control
Back to Top
NOS Code BWS/N0119
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N0120 Provide Cosmetic radio frequency treatments
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National Occupational Standard
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Overview This OS unit is about performing radio frequency for cosmetic purposes to improve body and facial skin condition.
BWS/N0120 Provide Cosmetic radio frequency treatments
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Unit Code BWS/N0120
Unit Title (Task) Provide cosmetic radio frequency treatments
Description This unit is about is about performing radio frequency for cosmetic purposes to improve body and facial skin condition.
Scope This unit/task covers the following: • Provide cosmetic radio frequency treatments
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Provide cosmetic radio frequency treatments
To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry out
skin analysis and relevant tests PC4. Obtain client’s consent in a form PC5. Recommend a suitable treatment plan to the client based on outcomes of skin
and hair analysis. PC6. Select Products, tools and equipment to suit client treatment needs, hair types,
skin types and condition. PC7. Sanitize your hands and wear suitable gloves prior to treatment PC8. Maintain hygiene and safety throughout the treatment. PC9. Cleanse and prepare the treatment area . PC10. Apply sufficient contact product/medium before commencing the treatment. PC11. set the required settings and applicators on the cosmetic radio frequency
system according to manufacturer's instructions PC12. ensure the client is explained about the physical sensation created while the
equipment being used PC13. Carry out skin analysis and relevant tests PC14. Carry out thermal and tactile tests. PC15. Select a suitable treatment plan based on the result of skin / patch test. PC16. Adjust machine systems and applicators according to area being treated PC17. Select the intensity and duration, according to the client skin type, body
conditions and required treatment plan. PC18. Ensure the applicators are n contact with the skin through out the treatment. PC19. Adapt your techniques according to treatment objectives. PC20. Work methodically in moving in required direction of the treatment area. PC21. Monitor the clients skin reaction and any contra actions through out. PC22. Discontinue, if adverse reaction occurs. PC23. Complete the treatment by applying high factor sun creams to hydrate and
protect the area, PC24. Finish the treatment by returning the radio frequency machine to de-activated
mode.
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PC25. ensure treatment advice and recommendations are accurate organisational requirements.
PC26. Take post-treatment photographs PC27. Clarify the client's understanding and expectation prior to commencement of
treatment PC28. Complete the therapy to the satisfaction of the guest in a commercially
acceptable time PC29. Record the therapy accurately and store information securely in line with the
organization’s policies PC30. Provide specific after-process advice to the client
Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of
services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1 The structure, function, characteristics of skin KB2 Knowledge to prepare a Light/laser controlled area. KB3 Knowledge to Carry out skin analysis and any relevant tests to identify any
influencing factors KB4 Knowledge to Understand different skin types, colours, tones and textures KB5 Knowledge of treatment plan and intervals between treatment. KB6 Knowledge of Products, tools and equipment to suit client treatment needs,
skin types and conditions: KB7 Knowledge of use of a contact product medium with cosmetic radio frequency
treatments KB8 Knowledge to use and adapt the use of cosmetic radio frequency equipment to
suit different skin characteristics, body conditions and treatment objectives KB9 Knowledge of the physical effects created by cosmetic radio frequency
equipment KB10 Knowledge of how cosmetic radio frequency is measured and its relationship to
the electromagnetic spectrum KB11 Knowledge of cosmetic radio frequency and tissue interaction KB12 Knowledge of the difference between monopolar, bipolar and tripolar cosmetic
radio frequency KB13 Knowledge of the types of treatments that could be done with, or after,
cosmetic radio frequency treatments KB14 Knowledge of the use and limitations of products and equipment used for
cosmetic radio frequency treatments KB15 Knowledge of the anatomy and physiology of the face and body KB16 Knowledge of possible contra-actions KB17 Knowledge of the types of post-treatment products KB18 Knowledge of the advice and recommendations on products and service KB19 Knowledge of Treatment objectives
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• fine lines and wrinkles reduction • skin conditionimprovement • body contouring • tightening facial skin • improved appearance of cellulite • circumference reduction
Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
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Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N0120
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N9004 Manage and lead a team
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National Occupational Standard
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Overview This NOS unit is about managing the team of professionals and helpers on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve the skills levels and managing their grievances in the best possible manner in order to maximize the people productivity.
BWS/N9004 Manage and lead a team
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Unit Code BWS/N9004 Unit Title (Task) Manage and lead a team
Description Manage the team of professionals and helpers on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve the skills levels and managing their grievances in the best possible manner in order to maximize the people productivity
Scope This unit/task covers the following:
• Manage and lead a team
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Manage and lead a team
To be competent, the user/individual on the job must be able to: PC1. ensure team is aware of the schedule and job expectations on a daily basis PC2. involve team in regular meetings to communicate information intended for
them PC3. ensure communication to team on any changes in policies/ processes by the
organization through required verbal/ written mechanisms PC4. ensure participation of team in various engagement initiatives organized by
the organization PC5. council and address issues among team for any work related issues PC6. support the centre manager the deployment of team as per guest schedule
and the organizational norms and guidelines PC7. ensure periodic training of team support the team by delivering trainings PC8. share knowledge of processes, techniques, therapies and products with the
team to enhance their skill levels PC9. provide feedback to the centre manager pertaining to performance appraisals
of team Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Relevant HR Policies and Processes followed by the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Knowledge of roster norms and guidelines KB2. How and when to measure performance of the team members KB3. How to share feedback with team members KB4. Applicable legislation relating to the workplace (for example health and
safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection)
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Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays
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Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS Version Control
Back to Top
NOS Code BWS/N9004
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty & Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N9002 Maintain health and safety at the workplace
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National Occupational Standard
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Overview This OS unit is about maintaining a safe and hygienic environment at the work area to reduce potential risks to self and others.
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Unit Code BWS/N9002
Unit Title (Task) Maintain health and safety at the workplace
Description Maintain a safe and hygienic environment at the work area
Scope This unit/task covers the following: • Maintain health and safety at the workplace
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Maintain health and safety at the workplace
To be competent, the user/individual on the job must be able to: PC1. Set up and position the equipment, chemicals, products and tools in the work
area to meet legal, hygiene and safety requirements PC2. Clean and sterilize all tools and equipment before use PC3. Maintain one's posture and position to minimize fatigue and the risk of injury PC4. Dispose waste materials in accordance to the industry accepted standards PC5. Maintain first aid kit and keep oneself updated on the first aid procedures PC6. Identify and document potential risks and hazards in the workplace PC7. Accurately maintain accident reports PC8. Report health and safety risks/ hazards to concerned personnel PC9. Use tools, equipment, chemicals and products in accordance with the
organization's guidelines and manufacturers’ instructions Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Organization’s policies and procedures to address risks and hazards KA2. Health and safety requirements in the organization
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Contra-indications related to various treatments KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and
cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection
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Skills (S)
A. Core Skills/ Generic Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays
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Analytical Thinking
The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS National Occupational Standards
NOS Version Control
Back to Top
NOS Code BWS/N9002
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty &Salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
BWS/N9003 Create a positive impression at the workplace
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National Occupational Standard
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Overview
This OS unit is about personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace.
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Unit Code BWS/N9003
Unit Title (Task) Create a positive impression at the workplace
Description Personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace
Scope
This unit/task covers the following: • Appearance and Behaviour • Task execution as per organization’s standards • Communication and Information record
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria Appearance and Behavior
To be competent, the user/individual on the job must be able to: PC1. Maintain good health and personal hygiene PC2. Comply with organisation's standards of grooming and personal behavior PC3. Meet the organisation's standards of courtesy, behavior and efficiency PC4. Stay free from intoxicants while on duty PC5. Wear and carry organisation’s uniform and accessories correctly and smartly
Task execution as per organization’s standards
To be competent, the user/individual on the job must be able to: PC6. Take appropriate and approved actions in line with instructions and guidelines PC7. Record details related to tasks, as per procedure PC8. Participate in workplace activities as a part of the larger team PC9. Report to supervisor immediately in case there are any work issues PC10. Use appropriate language, tone and gestures while interacting with clients
from different cultural and religious backgrounds, age, disabilities and gender Communication and Information record
To be competent, the user/individual on the job must be able to: PC11. Communicate procedure related information to clients based on the sector’s
code of practices and organisation’s procedures/ guidelines PC12. Communicate role related information to stakeholders in a polite manner and
resolve queries, if any PC13. Assist and guide clients to services or products based on their needs PC14. Report and record instances of aggressive/ unruly behavior and seek assistance PC15. Use communication equipment (phone, email etc) as mandated by your
organization PC16. Carry out routine documentation legibly and accurately in the desired format PC17. File routine reports and feedback PC18. Maintain confidentiality of information, as required, in the role
Knowledge and Understanding (K) A. Organizational
Context (Knowledge of the organization and its processes)
The user/individual on the job needs to know and understand: KA1. Importance of personal health and hygiene KA2. Organization's standards of grooming and personal behavior KA3. Organization's standards related to courtesy, behavior and efficiency KA4. Ill-effects of intoxicants and potential actions at workplace KA5. Items of uniform & accessories and correct method of wearing/ carrying them KA6. Reporting/ recording formats and protocol for documentation KA7. Kinds of work issues that may arise and reporting structure KA8. Code of practices and guidelines relating to communication with people KA9. Organization's requirements for recording and retaining information
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Skills (S) A. Core Skills/
Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills
Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work
Plan and Organize The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents
Customer Centricity The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. Ability to speak, read and write in the local vernacular language and English KB2. Appropriate verbal and non-verbal cues while dealing with clients from
different cultural, religious backgrounds, age, disabilities and gender KB3. Different formats on which information is to be recorded KB4. Importance to maintain security and confidentiality of information KB5. Kinds of communication equipment (email, phone etc) available and their
effective use KB6. Selling/ influencing techniques to provide additional services/ products to
clients
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confused, or angry SB4. build customer relationships and use customer centric approach
Problem Solving The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on their own
SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business
Critical Thinking The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action
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NOS National Occupational Standards
NOS Version Control
Back to Top
NOS Code BWS/N9003
Credits TBD Version number 1.0
Industry Beauty & Wellness Drafted on 01/08/2015
Industry Sub-sector Beauty and salons Last reviewed on
Occupation Aesthetic Skin Services Next review date
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Annexure
Nomenclature for QP and NOS
Qualifications Pack
[ABC]/ Q 0101
Occupational Standard An example of NOS with ‘N’
[ABC] / N 0101
9 characters
BWS
QP number (2 numbers)
Q denoting Qualifications Pack Occupation (2 numbers)
9 characters
BWS
OS number (2 numbers)
Back to top…
Occupation (2 numbers)
N denoting National Occupational Standard
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The following acronyms/codes have been used in the nomenclature above:
Sub-sector Range of Occupation numbers
Skincare services 0101 – 0109 Haircare services 0201 – 0212 Makeup services 0301 - 0306 Nailcare services 0401 - 0406 Aesthetic skin services 0501 - 0504 Training academy services 0601 – 0606 Tattoo services 0701 – 0705 Assessment services 0801 - 0802
Sequence Description Example
Three letters Beauty and Wellness BWS Slash / /
Next letter Whether QP or NOS N
Next two numbers Occupation code 01
Next two numbers OS number 01
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CRITERIA FOR ASSESSMENT OF TRAINEES
Job Role Aesthetic Dermatology Trainer
Qualification Pack BWS/Q0503
Sector Skill Council Beauty and Wellness Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training centre (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 65% in every NOS 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack 7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.
Marks Allocation
Assessment outcomes
Assessment Criteria for outcomes
Total Marks Out Of Theory Skills
Practical
1. BWS/N9001 (Prepare and maintain work area)
PC1. Ensure that environmental conditions are suitable for the client and the treatment to be carried out in a hygiene and safe environment
100
15 3 12
PC2. Select suitable equipment and products required for the treatment
19 5 14
PC3. Set up the equipment and prepare the products for treatments in adherence to the salon procedures and product/ equipment guidelines
20 4 16
PC4. Place the products in the trolley for the treatment
12 2 10
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PC5. Sterilize, disinfect and
place the tools on the tray 14 4 10
PC6. Dispose waste materials in adherence to the salon's and industry requirements
10 2 8
PC7. Store records, materials and equipment securely in line with the salon’s policies
10 2 8
Total 100 22 78
2. BWS/N0501 (Conduct cosmetic dermatology training)
PC1. identify the relevant stakeholders in the organization and understand their perspective in articulation of existing/ changing/ new cosmetology related learning needs
100
3 1 2
PC2. conduct data study to identify the needs, preferences, preferred learning modes etc of the target learners along with their learning objectives which are specific in cosmetology arena
4 1 3
PC3. prioritise cosmetology related training needs of the organization, indicating the focus and volume of learning required
4 1 3
PC4. communicate findings to stakeholders and negotiate any adjustments
3 1 2
PC5. develop a coherent plan of training opportunities appropriate to the training outcomes and internal/external requirements
4 1 3
PC6. as per the training plan, identify delivery and assessment methods appropriate to training opportunities
4 1 3
PC7. identify the resources
needed to deliver the plan and ensure these are
4 1 3
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within allocated budgets
PC8. ensure arrangements for the delivery of the plan are in place and set up suitable training facilities, training equipment (like galvanic, EMS, microcurrent lymphatic drainage equipment , ultrasonic, microdermabrasion equipment etc), aids and tools considering the learners’ requirements, learning styles and preferences, and the specifications of the session plan
3 1 2
PC9. identify how the training
will be monitored and evaluated
4 1 3
PC10. communicate the plan to trainees and other people involved in the provision of training
3 1 2
PC11. conduct opening of the training session with debriefing of training objectives, agenda, plan, outcomes etc
4 1 3
PC12. train the trainees in effective usage of technology to deal with the customers online and use appropriate communication protocols, wherever applicable- throughout the services
4 1 3
PC13. train the trainees on various topics within the cosmetology domain like the following:
• Tools and equipment for cosmetology like galvanic, EMS, microcurrent lymphatic drainage equipment , ultrasonic, microdermabrasion equipment etc
• Various treatments like Perform facial
4 1 3
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electrotherapy, micro-dermabrasion, electrical epilation, cosmetic skin peel treatments, cosmetic skin needling treatments, micro pigmentation, body electro- therapy, laser and light treatments, cosmetic radio frequency treatments etc
• Medical conditions etc
PC14. provide expert guidance on emerging global trends in area of cosmetic dermatology and how India is adapting to the same
4 1 3
PC15. train the learners on various innovative techniques to offer best in class cosmetology, experience and aftercare to the customers
4 1 3
PC16. complement the theoretical topics with practical demonstration of the application of tools and knowledge; sharing best practices; interactions; group discussions etc to meet individual needs while achieving planned group outcomes and agreements
4 1 3
PC17. periodically address the queries/ concerns/ doubts of the learners and discuss in detail the possible solutions to their problems and use appropriate strategies to motivate learners individually and collectively
4 1 3
PC18. create and maintain a
positive learning environment
4 1 3
PC19. manage a group
environment in which individuals feel valued,
4 1 3
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supported, confident and able to learn
PC20. provide constructive and motivational feedback to improve the learner’s application of learning
4 1 3
PC21. adapt learning, application and reflection to meet further needs of the learners
4 1 3
PC22. maintain the health and
safety of learners, self and other people
3 1 2
PC23. maintain professional relationships with learners and manage learner behaviour to maintain a positive learning environment
4 1 3
PC24. maintain and store learners records according to organisational policy and procedures
3 1 2
PC25. obtain feedback from the learners and encourage them to provide it without undue influence
3 1 2
PC26. review feedback forms to identify any implications for own practice and make modifications/ changes in the learning programme design/ delivery in line with the feedback after due discussion with the organization
4 1 3
PC27. maintain learner
confidentiality according policies and procedures.
3 1 2
Total 100 27 73
3. BWS/N9015 (Support and coach Learners)
PC1. Identify limitations in scope of own role in providing support to learners
100
5 1 4
PC2. Establish rapport and a trusting relationship with learners to identify learner
5 1 4
PC3. Seek information about
issues of concern with sensitivity and respect for
5 1 4
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the physical, emotional and cultural safety and security of those affected
PC4. Observe learner to
identify any signs of emotional stress
6 1 5
PC5. Seek additional related information from family and/or others as required and with consent of the learner
5 1 4
PC6. Record learner background information obtained according to principles of confidentiality and organisational procedures
5 1 4
PC7. Show respectful, empathic understanding to clarify the nature and depth of learner feelings
6 1 5
PC8. Help learners clarify options, identify support needs and decide on next steps to address problems and/or meet immediate needs
6 1 5
PC9. Provide information about student support programs and services and refer learner to specialist support as indicated and agreed with learner
6 1 5
PC10. Manage student information and records in compliance with privacy and confidentiality standards
5 1 4
PC11. Debrief issues that may arise when providing support with colleagues to care for self
6 1 5
PC12. Show respect, empathy and acceptance for individual differences and encourage learners in ways which promote their positive self-concept and self-esteem
6 1 5
PC13. Use language, equipment,
materials and strategies suited to the learner
6 1 5
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PC14. Apply simple task analysis to assist learners with additional needs and modify general activities to meet particular needs where necessary
5 1 4
PC15. Provide additional assistance with individual or small group activities as required
5 1 4
PC16. Prepare for coaching by: • Identifying individual and
specific coaching needs • organising with learner a
specific time and place for coaching
6 1 5
PC17. Provide coaching by: • Explaining the purpose of
coaching • Assisting the learner to
set personal goals and explore personal change strategies
• Explaining and demonstrating skills to be coached
• Communicating essential knowledge required
• Checking the learner’s understanding
• Providing opportunity for learner to practise the skill and ask questions
• Providing feedback in a constructive manner
6 1 5
PC18. Follow up coaching including:
• Monitoring progress with new skills and provide supportive assistance as required
• Reporting progress to appropriate person as required
• Identifying performance problems or difficulties with the coaching and rectify them or refer them to the appropriate person for follow up
6 1 5
Total 100 18 82
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4. BWS/N9004 (Manage and lead a team)
PC1. ensure the team is aware of the schedule and job expectations on a daily basis
100 10 2 8
PC2. involve the team in regular meetings to communicate information intended for them
10 2 8
PC3. ensure communication to the team on any changes in policies/ processes by the organization through required verbal/ written mechanisms
20 10 10
PC4. ensure participation of the team in various engagement initiatives organized by the organization
10 8 2
PC5. councel and address
issues among the team for any work related issues
10 2 8
PC6. support the centre manager the deployment of the team as per client schedule and the organizational norms and guidelines
10 2 8
PC7. ensure periodic training of the team and support the team by delivering trainings
10 2 8
PC8. share knowledge of processes, techniques, therapies and products with the the team to enhance their skill levels
10 1 9
PC9. provide feedback to the centre manager pertaining to performance appraisals of the team
10 2 8
Total 100 31 69
5. BWS/N 0107 (Perform Facial Electro therapy)
PC1. Adhere to the health and safety standards laid out by the manufacturer and organization
100
6 1 5
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
6 1 5
PC3. Use suitable consultation techniques to identify 6 1 5
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treatment objectives. Carry out skin analysis and relevant tests
PC4. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
6 1 5
PC5. Consult with clients on background, medical history etc with consent form
6 1 5
PC6. Carry out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, microcurrent and lymphatic drainage equipment.
6 1 5
PC7. Electro Muscle Stimulator (EMS)
• Use Electro Muscle Stimulator (EMS) on the motor points of the facial muscles.
• Constantly monitoring the intensity of frequency , the time
• and comfort of the client through out the procedure.
6 1 5
PC8. lymphatic drainage equipment Ventouse
• Choose the appropriate size and type of Ventouse
• Choose and use the correct amount of suction in an upward
• stroke towards the lymph nodes
• To know the correct technique to release the ventose
8 1 7
PC9. Galvanic • To perform application of
desincrustation /iontophoresis gel/solution.
8 1 7
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• To know Galvanic electrode preparation
• To know Maintenance of galvanic electrodes
PC10. High-frequency • To perform Direct high-
frequency method • To perform Indirect high-
frequency method • To know Maintenance of
high frequency electrodes
6 1 5
PC11. Micro current • To perform application of
micro current with appropriate lubricant
6 1 5
PC12. Ultra sonic facial unit to perform application of ultrasonic for facial rejuvenation and improve skin condition
6 1 5
PC13. Clarify the client's understanding and expectation prior to commencement of treatment
6 1 5
PC14. Complete the therapy to the satisfaction of the guest in a commercially acceptable time
6 1 5
PC15. Record the therapy accurately and store information securely in line with the organization’s policies
6 1 5
PC16. Provide specific after-
process advice to the client
6 1 5
Total 100 16 84 6. BWS/N0110 (Perform Micro Dermabrasion to improve Skin Condition)
PC1. Sanitize your hands and wear suitable gloves prior to treatment
100
5 1 4
PC2. Maintain hygiene and
safety throughout the treatment.
5 1 4
PC3. Cleanse and prepare the treatment ensuring it is clean, oil-free and shaven according to treatment objectives
5 1 4
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PC4. set the microdermabrasion systems and variables according to manufacturer's instructions
5 1 4
PC5. ensure the client is explained about the physical sensation created while the equipment being used
5 1 4
PC6. Select the vacuum pressure according to the client skin conditions and required treatment plan.
5 1 4
PC7. Ensure the hand piece is used at the correct angle and pressure according to treatment techniques
5 1 4
PC8. Carry out skin analysis and relevant tests 5 1 4
PC9. Carry out a test patch
following manufacturer’s instructions.
6 1 5
PC10. Select a suitable treatment plan based on the result of skin / patch test.
5 1 4
PC11. Adjust machine systems
and variables according to area being treated
6 1 5
PC12. Select and perform the intensity , speed and direction of stroke according to the client skin conditions and required treatment plan.
6 1 5
PC13. Adapt your techniques
according to treatment objectives
5 1 4
PC14. Complete the treatment by applying high factor sun creams to hydrate and protect the area,
7 1 5
PC15. ensure treatment advice and recommendations are accurate organisational requirements.
5 1 4
PC16. Clarify the client's understanding and expectation prior to commencement of
5 1 4
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treatment
PC17. Complete the therapy to the satisfaction of the guest in a commercially acceptable time
5 1 4
PC18. Record the therapy accurately and store information securely in line with the organization’s policies
5 1 4
PC19. Provide specific after-
process advice to the client
5 1 4
Total 100 19 81 7. BWS/N0108 (Perform epilation services)
PC1. Adhere to the health and safety standards laid out by the manufacturer and organization
100 10 2 8
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
10 2 8
PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
10 2 8
PC4. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
10 2 8
PC5. To perform electrical epilation using various techniques.
• Short wave diathermy • Galvanic epilation • Blend method
10 2 8
PC6. Insert the needle into the
hair follicle with regard to depth and angle
10 2 8
PC7. Clarify the client's understanding and expectation prior to commencement of treatment
10 2 8
PC8. Complete the therapy to 10 2 8
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the satisfaction of the guest in a commercially acceptable time
PC9. Record the therapy accurately and store information securely in line with the organization’s policies
10 2 8
PC10. Provide specific after-
process advice to the client
10 2 8
Total 100 20 80 8. BWS/N0111 (Provide cosmetic skin peel treatments)
PC1. Adhere to the health and safety standards laid out by the manufacturer and organization
100 2 1 1
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
2 1 1
PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
2 1 1
PC4. Get filled consultation card by the client 2 1 1
PC5. carry out a test patch following manufacturer’s instructions, if necessary for the product used
2 1 1
PC6. take pre-treatment hi quality photographs of the areas to be treated consistently.
3 1 2
PC7. Advice on suitable pre-treatment relevant to their skin type and Fitzpatrick skin scale to ensure their skin is balanced and hydrated in sufficient time prior to treatment
5 1 4
PC8. Establish a communication understanding with your client to express the level of accumulated heat or discomfort they are experiencing
3 1 2
PC9. Perform and adapt the therapy using materials, 3 1 2
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equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
PC10. Carry out cosmetic skin peel treatments, 6 1 5
PC11. Provide suitable protective clothing to the client and ensure the eyes kept closed throughout treatment procedure.
3 1 2
PC12. Safely use products and materials throughout the treatment to meet manufacturers’ instructions for the area being treated and the type of peel.
3 1 2
PC13. Prepare the treatment area with suitable pre cleansing procedures , products and techniques to ensure the skin is prepared for the peeling .
4 1 3
PC14. Apply the peel systematically in the directions following the manufacturer’s instruction.
5 1 4
PC15. Ensure even application of the peel avoiding dripping and overloading in skin folds.
5 1 4
PC16. Adjust the duration and intensity of the treatment to suit the client’s Fitzpatrick skin scale, skin type, skin condition, type of peel agreed and manufacturer’instructions
7 1 6
PC17. Re-apply the peel if necessary following the safety guidelines of the manufacturers instructions.
3 1 2
PC18. Monitor the client’s skin
reaction throughout the treatment
5 1 4
PC19. Discontinue treatment when contra-actions 3 1 2
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occur.
PC20. Remove the product systematically in the specified directions following manufacturers instructions.
3 1 2
PC21. Neutralize the skin after the required time has passed, following manufacturers instructions
3 1 2
PC22. Apply a suitable post treatment product/sun screen on the treated area following manufacturers instructions to aid in healing and protecting the skin.
3 1 2
PC23. Take post-treatment hi quality photographs of the areas to be treated consistently.
3 1 2
PC24. Clarify the client's understanding and expectation prior to commencement of treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
3 1 2
PC25. Complete the therapy to the satisfaction of the client in a commercially acceptable time
3 1 2
PC26. Record the therapy accurately and store information securely in line with the organization’s policies
3 1 2
PC27.Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
3 1 2
PC28.Give written aftercare procedures to the client with the organization’s policies
5 1 4
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PC29.Provide specific after-
process advice to the client
3 1 2
Total 100 29 71 9. BWS/N0112 (Provide Skin Needling Treatment)
PC1. Adhere to the health and safety standards laid out by the manufacturer and organization
100 3 1 2
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
3 1 2
PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
3 1 2
PC4. Perform topical anesthetic skin sensitivity test prior to the treatment following manufacturers instructions, take pre-treatment hi quality photographs of the areas to be treated consistently
5 1 4
PC5. Advice pre –treatment use of topical vitamins, two weeks before commencing of treatment to improve the health of the skin.
6 1 5
PC6. Establish a communication understanding with your client to express the the level of accumulated heat or discomfort they are experiencing
3 1 2
PC7. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
5 1 4
PC8. Carry out cosmetic skin needling treatments 8 1 7
PC9. Provide suitable
protective clothing to the client and ensure the eyes
3 1 2
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kept closed throughout treatment procedure.
PC10. Safely use products and materials throughout the treatment to meet manufacturers’ instructions for the area being treated and the type of peel.
3 1 2
PC11. Ensure all needle units are irradiated 3 1 2
PC12. Ensure all tools and
equipment are cleaned using the correct methods
3 1 2
PC13. Ensure a new needle unit is used for each client at each treatment following manufacturer’s instructions
3 1 2
PC14. Clean the treatment area with a suitable anti bacterial cleanser and topical anCosmetic
3 1 2
PC15. Select and use the correct needle size for the skin condition and problem being treated to meet manufacturer’s instructions
5 1 4
PC16. Apply the micro needle technique systematic ally in the directions following the manufacturers instruction.
5 1 4
PC17. adjust the intensity and duration of the treatment to suit the client’s skin characteristics, treatment objectives and personal tolerance level
5 1 4
PC18. Monitor the client’s skin
reaction throughout the treatment
5 1 4
PC19. Discontinue treatment
when contra-actions occur.
3 1 2
PC20. Apply a suitable soothing post treatment product/sun screen on the treated area following manufacturers instructions to aid in
3 1 2
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healing and protecting the skin.
PC21. Take post-treatment hi quality photographs of the areas to be treated consistently.
3 1 2
PC22. Clarify the client's understanding and expectation prior to commencement of treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
3 1 2
PC23. Complete the therapy to the satisfaction of the client in a commercially acceptable time
3 1 2
PC24. Record the therapy accurately and store information securely in line with the organization’s policies
3 1 2
PC25. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
3 1 2
PC26. Give written aftercare procedures to the client 5 1 4
Total 100 26 74 10. BWS/N0113 (Provide Micro Pigmentation to enhance facial features)
PC1. Adhere to the health and safety standards laid out by the manufacturer and organization
100 2 1 1
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
2 1 1
PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
2 1 1
PC4. Perform topical anesthetic skin sensitivity test prior to the treatment following
2 1 1
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manufacturers instructions,
PC5. take hi quality photographs of the areas to be treated at various stages as an evidence.
2 1 1
PC6. Establish a communication understanding with your client to express the the level of accumulated heat or discomfort they are experiencing
3 1 2
PC7. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
5 1 4
PC8. Carry out
micropigmentation to enhance facial features.
3 1 2
PC9. Provide suitable protective clothing to the client and ensure the eyes kept closed throughout treatment procedure.
3 1 2
PC10. Safely use products and materials throughout the treatment to meet manufacturers’ instructions for the area being treated and the type of peel.
4 1 3
PC11. Ensure all needle units are irradiated 3 1 2
PC12. Ensure all tools and
equipment are cleaned using the correct methods
3 1 2
PC13. Clean the treatment area with a suitable anti bacterial cleanser and topical anCosmetic
4 1 3
PC14. mark out the areas to be
treated and agree the design with the client.
5 1 4
PC15. Select and use the correct needle size/configuration according to the required desired effect following
5 1 4
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manufacturer’s instructions
PC16. Fill the needle ensuring no damage and contamination to the needle.
5 1 4
PC17. Choose colour pigments in accordance to the required effect and objective, matching the skin characteristics and tone.
5 1 4
PC18. Perform and use correct implantations technique to create the desired effect.
5 1 4
PC19. Manipulate the skin, to
meet the needs of the implantation techniques
5 1 4
PC20. Handle the hand piece with correct angle , pressure and speed to achieve the desired effect.
3 1 2
PC21. Monitor the client’s skin
reaction throughout the treatment
3 1 2
PC22. Discontinue treatment
when contra-actions occur.
3 1 2
PC23. Apply a suitable soothing post treatment product/sun screen on the treated area following manufacturers instructions to aid in healing and protecting the skin.
3 1 2
PC24. Take post-treatment hi
quality photographs of the areas
3 1 2
PC25. Clarify the client's understanding and expectation prior to commencement of treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
3 1 2
PC26. Complete the therapy to the satisfaction of the 3 1 2
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client in a commercially acceptable time
PC27. Record the therapy accurately and store information securely in line with the organization’s policies
3 1 2
PC28. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
5 1 4
PC29. Give written aftercare procedures to the client 3 1 2
Total 100 29 71 11. BWS/N0114 (Provide removing or fading pigments/Tattoo using Q switched laser)
PC1. Adhere to the health and safety standards laid out by the
100 3 1 2
PC2. Consult client and obtain
client’s consent in a form
3 1 2
PC3. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
3 1 2
PC4. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
3 1 2
PC5. Perform topical anesthetic skin sensitivity test prior to the treatment following manufacturers instructions, take hi quality photographs of the areas to be treated at various stages as an evidence
5 1 4
PC6. Establish a communication understanding with your client to express the the level of accumulated heat or discomfort they are experiencing
3 1 2
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PC7. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
3 1 2
PC8. Carry out Removing or
fading tattoos using Q Switched laser systems
5 1 4
PC9. Identify and analyse the client's medical history, skin classification, pigment colours, type of tattoo and the type of pigment to be removed
5 1 4
PC10. Provide suitable protective clothing to the client and ensure the eyes kept closed throughout treatment procedure.
3 1 2
PC11. Safely use products and materials throughout the treatment to meet manufacturers’ instructions for the area being treated and the type of peel.
3 1 2
PC12. Carry out a patch test. 3 1 2
PC13. Clean the treatment area with a suitable anti bacterial cleanser and topical anCosmetic
3 1 2
PC14. mark out the areas to be
treated and agree the design with the client.
3 1 2
PC15. Clarify the client's understanding and expectation prior to commencement of treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
3 1 2
PC16. illuminate the area to be treated to ensure maximum visibility 3 1 2
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PC17. ensure to shave and dry the treatment area before commencing treatment. 3 1 2
PC18. Mark out To clearly identify the treatment area 3 1 2
PC19. carry out cooling methods 3 1 2
PC20. set the equipment and variables according to specifications to achieve the desired result.
3 1 2
PC21. Work systematically and apply the laser at a correct angle on the treatment area
3 1 2
PC22. Monitor the client’s skin
reaction throughout the treatment
3 1 2
PC23. Discontinue treatment
when contra-actions occur.
3 1 2
PC24. Apply a suitable soothing post treatment product/sun screen on the treated area following manufacturers instructions to aid in healing and protecting the skin.
3 1 2
PC25. Take post-treatment hi
quality photographs of the areas
3 1 2
PC26. Clarify the client's understanding and expectation prior to commencement of treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
3 1 2
PC27. Complete the therapy to the satisfaction of the client in a commercially acceptable time
3 1 2
PC28. Finsh the treatment and 3 1 2
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return the equipment to stand by mode.
PC29. ensure the treated area is cooled, soothed and dressed 2 1 1
PC30. Record the therapy accurately and store information securely in line with the organization’s policies
2 1 1
PC31. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
3 1 2
PC32. Give written aftercare
procedures to the client
3 1 2
Total 100 32 68 12. BWS/N0115 (Provide body electro-therapy to improve body condition)
PC1. Adhere to the health and safety standards laid out the manufacturer and organization
100 5 1 4
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
5 1 4
PC3. Use suitable consultation
techniques to identify treatment objectives.
5 1 4
PC4. Carry out skin analysis and relevant tests sanitizing your hands prior to treatment
7 1 6
PC5. Perform skin test to
identify the suitability for the treatment planned.
7 1 6
PC6. Carry out body analysis and relevant tests 5 1 4
PC7. Select products, tools and equipment to suit client treatment needs, body types and conditions (Endomorph Mesomorph Ectomorph, cellulite , poor muscle tone , sluggish circulation , blemished/congested
8 2 6
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skin
PC8. Establish a communication understanding with your client to express the the level of accumulated heat or discomfort they are experiencing
5 1 4
PC9. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
8 2 6
PC10. Carry out body electrotherapy to improve facial and skin condition using (direct high frequency unit ,galvanic unit,faradic unit,microcurrent unit gyrator massager, vacuum suction, Electro Muscle Stimulator (EMS) Microcurrent unit Lymphatic drainage equipment)
8 2 6
PC11. Perform body electrotherapy using the applicator and accessories on the body following manufacturers' instructions
7 2 5
PC12. Perform body electrotherapy to treat Cellulite ,Poor muscle tone, Sluggish circulation, Uneven skin texture, improve skin and body condition, improve contour and muscle condition , lymphatic drainage , relaxation )
7 2 5
PC13. adjust the intensity and duration of the treatment to suit the client’s body condition treatment area and objectives and personal tolerance level
7 2 5
PC14. Clarify the client's 4 1 3
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understanding and expectation prior to commencement of treatment
PC15. Complete the therapy to the satisfaction of the guest in a commercially acceptable time
4 1 3
PC16. Record the therapy accurately and store information securely in line with the organization’s policies
4 1 3
PC17. Provide specific after-
process advice to the client
4 1 3
Total 100 23 77 13. BWS/N0116 (Provide advanced electrical techniques to treat skin imperfections)
PC1. Obtain the client’s Consent in a form
100 3 1 2
PC2. Obtain high quality
Photographs of the area to be treated
3 1 2
PC3. Adhere to the health and safety standards laid out by the manufacturer and organization
3 1 2
PC4. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
3 1 2
PC5. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests form- sign it off
3 1 2
PC6. Perform topical anesthetic skin sensitivity test prior to the treatment following manufacturer’s instructions, take hi quality photographs of the areas to be treated at various stages as an evidence.
5 1 4
PC7. Establish a 3 1 2
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communication understanding with your client to express the level of accumulated heat or discomfort they are experiencing
PC8. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
5 1 4
PC9. Carry out
micropigmentation to enhance facial features.
5 1 4
PC10. Provide suitable protective clothing to the client and ensure the eyes kept closed throughout treatment procedure.
3 1 2
PC11. Safely use products and materials throughout the treatment to meet manufacturers’ instructions for the area being treated and the type of peel.
3 1 2
PC12. Ensure all needle units are irradiated 3 1 2
PC13. Ensure all tools and
equipment are cleaned using the correct methods
3 1 2
PC14. Clean the treatment area with a suitable anti bacterial cleanser and topical a Cosmetic
3 1 2
PC15. Select and use the correct needle size/configuration according to the required desired effect following manufacturer’s instructions
5 1 4
PC16. Fill the needle ensuring no damage and contamination to the needle.
5 1 4
PC17. Perform and use correct
technique to achieve the desired effect.
5 1 4
PC18. Illuminate and magnify 3 1 2
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the treatment area for good visibility.
PC19. Work systematically to treat skin imperfections 5 1 4
PC20. Monitor the client’s skin
reaction throughout the treatment
5 1 4
PC21. Discontinue treatment
when contra-actions occur.
3 1 2
PC22. Apply a suitable soothing post treatment product/sun screen or sterile dressing relevant to the skin imperfections treated area following manufacturers instructions to aid in healing and protecting the skin.
5 1 4
PC23. Take post-treatment hi
quality photographs of the areas
3 1 2
PC24. Clarify the client's understanding and expectation prior to commencement of treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care
3 1 2
PC25. Complete the therapy to the satisfaction of the client in a commercially acceptable time
2 1 1
PC26. Record the therapy accurately and store information securely in line with the organization’s policies
2 1 1
PC27. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client
3 1 2
PC28. Give written aftercare procedures to the client 3 1 2
Total 100 28 72
14. BWS/N0117 PC1. To Understand the 100 50 10 40
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(Understand chemistry of hair and beauty products)
chemistry of active ingredients in hair and beauty products
PC2. To Understand the effects and safe use of active ingredients in hair and beauty products
50 10 40
Total 100 20 80 15. Knowledge of dermatology and physiology of ageing
PC1. Adhere to the health and safety standards laid out by the organization 100 4 1 3
PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice
6 1 5
PC3. Analyse the skin, visually
and carry out necessary tests
6 1 5
PC4. Consult the client by questioning to identify contra-indications to skin and provide recommendations for treatments that are suitable to the client
6 1 5
PC5. Define a suitable
treatment plan to meet the client’s needs
6 1 5
PC6. Confirm to the client the pricing and duration of service and products and address client queries
6 1 5
PC7. Communicate effectively with the client to maintains clients goodwill trust
6 1 5
PC8. Clarify the client's understanding and expectation prior to commencement of treatment
6 1 5
PC9. Provide after care advice
and recommendations to the client
6 1 5
PC10. Record the client and treatment details accurately and store information securely in line with the
6 1 5
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organization’s policies.
PC11. Know the structure and functions of the skin, hair and nails
7 1 6
PC12. Know the diseases and disorders of the skin, hair and nails
7 1 6
PC13. Understand the nature of
ageing. 7 1 6
PC14. Understand the causes and effects of ageing of the skin
7 1 6
PC15. Understand the causes and effects of degenerative disorders as a result of the ageing process.
7 1 6
PC16. Understand how beauty therapy treatments and products may delay the ageing process.
7 1 6
Total 100 16 84 16. BWS/N0119 (Perform Laser and light treatment for hair removal and skin Rejuvenation)
PC1. Adhere to the health and safety standards laid out by the manufacturer and organization 100 8 1 7
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
8 1 7
PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
8 1 7
PC4. Recommend a suitable treatment plan to the client based on outcomes of skin and hair analysis
8 1 7
PC5. Select Products, tools and equipment to suit client treatment needs, hair types, skin types and condition:(protective
10 2 8
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eyewear, IPL/laser equipment)
PC6. select and provide and use personal protective equipment that should be worn by client and therapist during laser and light treatment for hair removal and skin rejuvenation.
8 1 7
PC7. Perform patch test and record, accurately to plan 8 1 7
PC8. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.
10 1 9
PC9. Clarify the client's understanding and expectation prior to commencement of treatment
8 1 7
PC10. Complete the therapy to the satisfaction of the guest in a commercially acceptable time
8 1 7
PC11. Record the therapy accurately and store information securely in line with the organization’s policies
8 1 7
PC12. Provide specific after-
process advice to the client
8 1 7
Total 100 13 87 17. BWS/N0120 (Provide cosmetic radio frequency treatments)
PC1. Adhere to the health and safety standards laid out by the manufacturer and organization
100 3 1 2
PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing
3 1 2
PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests
3 1 2
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PC4. Obtain client’s consent in
a form
3 1 2
PC5. Recommend a suitable treatment plan to the client based on outcomes of skin and hair analysis.
3 1 2
PC6. Select Products, tools and equipment to suit client treatment needs, hair types, skin types and condition.
3 1 2
PC7. Sanitize your hands and
wear suitable gloves prior to treatment
3 1 2
PC8. Maintain hygiene and
safety throughout the treatment.
3 1 2
PC9. Cleanse and prepare the treatment area . 3 1 2
PC10. Apply sufficient contact product/medium before commencing the treatment.
3 1 2
PC11. set the required settings and applicators on the cosmetic radio frequency system according to manufacturer's instructions
5 1 4
PC12. ensure the client is explained about the physical sensation created while the equipment being used
3 1 2
PC13. Carry out skin analysis and relevant tests 3 1 2
PC14. Carry out a thermal and tactile tests . 3 1 2
PC15. Select a suitable treatment plan based on the result of skin / patch test.
3 1 2
PC16. Adjust machine systems
and applicators according to area being treated
3 1 2
PC17. Select the intensity and duration, according to the client skin type, body conditions and required treatment plan.
5 1 4
PC18. Ensure the applicators are 3 1 2
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in contact with the skin throughout the treatment.
PC19. Adapt your techniques
according to treatment objectives.
3 1 2
PC20. Work methodically in moving in required direction of the treatment area.
8 2 6
PC21. Monitor the clients skin
reaction and any contra actions throughout.
3 1 2
PC22. Discontinue, if adverse reaction occurs. 3 1 2
PC23. Complete the treatment by applying high factor sun creams to hydrate and protect the area,
3 1 2
PC24. Finish the treatment by returning the radio frequency machine to de-activated mode.
4 1 3
PC25. ensure treatment advice and recommendations are accurate organizational requirements.
3 1 2
PC26. Take post-treatment photographs 3 1 2
PC27. Clarify the client's understanding and expectation prior to commencement of treatment
3 1 2
PC28. Complete the therapy to the satisfaction of the guest in a commercially acceptable time
3 1 2
PC29. Record the therapy accurately and store information securely in line with the organization’s policies
3 1 2
PC30. Provide specific after-
process advice to the client
3 1 2
Total 100 30 70 18. BWS/N9002 (Maintain Health And safety at the workplace)
PC1. Set up and position the equipment, chemicals, products and tools in the work area to meet legal,
100 10 3 7
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hygiene and safety requirements
PC2. Clean and sterilize all tools and equipment before use 10 3 7
PC3. Maintain one's posture and position to minimize fatigue and the risk of injury
10 3 7
PC4. Dispose waste materials in accordance to the industry accepted standards
12 2 10
PC5. Maintain first aid kit and
keep oneself updated on the first aid procedures
15 3 12
PC6. Identify and document
potential risks and hazards in the workplace
10 3 7
PC7. Accurately maintain accident reports 10 3 7
PC8. Report health and safety
risks/ hazards to concerned personnel
10 3 7
PC9. Use tools, equipment, chemicals and products in accordance with the salon's guidelines and manufacturers’ instructions
13 3 10
Total 100 26 74 19. BWS/N9003 (Create a positive Impression at the work Place)
PC1. Maintain good health and personal hygiene 100 8 2 6
PC2. Comply with organisation's standards of grooming and personal behaviour
9 3 6
PC3. Meet the organisation's
standards of courtesy, behaviour and efficiency
5 1 4
PC4. Stay free from intoxicants while on duty 6 1 5
PC5. Wear and carry organisation’s uniform and accessories correctly and smartly
6 1 5
PC6. Take appropriate and approved actions in line with instructions and guidelines
6 2 4
PC7. Record details related to 5 2 3
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tasks, as per procedure
PC8. Participate in workplace
activities as a part of the larger team
5 1 4
PC9. Report to supervisor
immediately in case there are any work issues
3 1 2
PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender
7 2 5
PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines
7 2 5
PC12. Communicate role related information to stakeholders in a polite manner and resolve queries, if any
7 2 5
PC13. Assist and guide clients to
services or products based on their needs
4 1 3
PC14. Report and record instances of aggressive/ unruly behaviour and seek assistance
4 1 3
PC15. Use communication equipment (phone, email etc) as mandated by your organization
4 1 3
PC16. Carry out routine documentation legibly and accurately in the desired format
4 1 3
PC17. File routine reports and feedback 4 1 3
PC18. Maintain confidentiality of
information, as required, in the role
6 2 4
Total 100 27 73