enterprise bank merger guide .one bank for additional details about each service. sb one bank also
Post on 17-May-2019
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Dear Valued Customer,
You are at the center of everything we do at SB One Bank, and we are
excited to announce that our partnership with Enterprise Bank was
specifically designed to benefit you.
It was very important to us that we find the right bank to merge with, and
we found that in Enterprise. Not only are they a like-minded bank one that values the customer experience and the community it serves but similar to us, they understand that our business hinges on the ability to
cultivate genuine relationships with our customers and to earn the trust
and respect of you.
We are excited to share that this merger will result in significant
enhancements the convenience of expanded branch locations in New Jersey and New York, new digital capabilities and increased access to
new products and services. We look forward to sharing these
enhancements with you shortly. In the interim, we wanted to provide you
with important dates and details which you can find enclosed in this
We truly believe that theres no better time than now to be an SB One Bank customer, and we look forward to providing you with an even better
President & CEO
SB One Bank
Friday, February 8 through Monday, February 11 There will be disruptions in the following services from 4:00 PM on February 8 until 8:00 AM on February 11
o Retail Online Banking will be in inquiry only mode, which does not allow for transactions (i.e., transfers)
o Business Online Banking will not be available o Bill Pay services will not be available o Mobile App will not be available o Telephone Banking will be in inquiry only mode, which does not allow for transactions (i.e.,
transfers), only access to balances
Saturday, February 9 All Enterprise Bank branch locations will be open regular business hours
Monday, February 11 at 8:00 AM
o All Retail Online Banking/Business Online Banking will be accessible via the SB One Bank Log On (www.SBOne.bank), but you may experience intermittent disruptions throughout the day
o The SB One Bank mobile app will be available for download to gain access to Mobile Banking (iPhone/Android)
Consumer Online Banking
After 4:00 PM on Friday, February 8, Consumer Online
Banking will be in inquiry only mode until 8:00 AM
Monday, February 11. This means you will NOT be
able to process any transfers, process any bill
payments, etc. On Monday, February 11, you will be
able to access your account(s) from SB One Banks website. To access, visit www.SBOne.bank, choose
online banking from the drop-down box and enter
your user ID and password in the log in box at the top
of the screen. Once you log in, you will be prompted to
accept SB One Banks terms and conditions.
Business Online Banking
On Friday. February 8, at 4:00 PM, Enterprise Banks Business Online Banking platform will no longer be
available. On Monday, February 11, at 8:00 AM, you will
be able to access your account(s) from SB One Banks website. To access, visit www.SBOne.bank, choose
business online banking from the drop-down box and
enter your existing Enterprise Bank user ID and
password/token code in the log in box at the top of
the screen. Once you log in, you will be prompted to
accept SB One Banks terms and conditions.
External Online Banking Transfers
All recurring transfers will need to be rescheduled in
SB One Banks online banking as of Monday, February 11. Please be sure to copy down your current
transfers to ensure a smooth transition. After Friday,
February 8, at 4:00 PM, you will not be able to access
Once enrolled in SB One Banks Online Banking, you will need to recreate your settings and payees. The
routing number for all payments should be changed to
SB One Banks routing number 021206249.
On Friday, February 8, at 4:00 PM, Enterprise Banks
mobile app will be no longer be available. On Monday,
February 11, you will first need to log into online
banking via computer. You will need to delete
Enterprise Banks app, download SB One Banks free mobile app from the Google Play or Apple App Store
and sign in to re-establish mobile access. For your
convenience, you will now have access to Mobile
Deposit Capture, a new feature of the mobile app.
All mobile alerts will need to be re-established through
SB One Banks online banking as of Monday, March 26. To re-establish your alerts, go to www.SBOne.bank, log
into online banking, click on Profile at the top of the screen, and click on Enroll in the Mobile Banking section.
If you are a Quicken/Quickbook user, there is a small
step you need to take prior to Friday, February 8th in
order to maintain one ledger in your program. Please
refer to the instructions on the merger page of our
Direct Deposit/Automatic Payments
If you are enrolled in Direct Deposit or automatic
payments, your transactions will continue to post as
normal; however, we request that you update your
routing number to SB One Banks routing number: 021206249.
You can continue to use Enterprise Bank checks
after the conversion. Once you run out of your
existing supply, you can order additional checks
through any existing Enterprise or SB One Bank
All Enterprise Bank ATMs will be available for cash
withdrawals during conversion weekend, however,
they will not be available for deposits.
Telephone Banking will be in inquiry only mode as of
Friday, February 8 at 4:00 PM. On Monday, February
11, at 9:00 AM, you will be able to access SB One
Banks telephone banking service using your existing PIN and by dialing (800) 511-9900. Your password will
remain the same 4-digit PIN you previously created.
Your account numbers will remain the same unless you
have received previous communication from us.
Certificates of Deposit & IRAs
There will be no change to your account number,
interest rate, maturity date or any other terms of your
CD/IRA unless you have received previous
communication from us.
You will receive two sets of statements during the
month of February. The first set will be from Enterprise
Bank that will reflect activity up to February 8. The
second set will be from SB One Bank. This statement
will be sent according to your existing statement cycle
and will also include activity from February 11 February 28.
End of Day Cut-off Time
End of day cut off times for in branch deposits will
remain the same (the time the branch closes). End of
day cut off times for all other methods of deposits (i.e.,
online banking transfers, mobile capture deposits,
etc.) will also remain the same.
Debit Card/ATM Card
If you are an existing debit card holder, you will be receiving
a new SB One Bank debit card in early February (further
communication to follow). Until then, your current debit or
ATM card will continue to work.
All Enterprise Bank and SB One Bank branch hours will
remain the same.
Currently, all existing Enterprise Bank phone numbers
will remain active.
All loan payments after February 11, 2018 should be
sent to SB One Bank, P.O. Box 7128, Rochelle Park, NJ
07662. In addition to SB One Bank branches, existing
Enterprise branches will continue to accept your
Have a merger related inquiry or experiencing technical difficulties? We are here to help you! Call your nearest Enterprise Bank branch
for assistance (see page 10 for contact information).
In todays day and age, digital banking is the rule, not the exception. Thats why weve developed a revolutionary resource that goes above what typical bank branches offer. Our Digital Banking Center offers you the digital banking tools you
need but with the personal touch youve come to expect from SB One Bank. Our highly trained, smart, and friendly associates offer one-on-one attention,
sitting down with you to help you fully understand our Digital Banking Products and
find the solutions that are best for you.
Our online banking system offers a seamless and convenient experience along with:
Cut down on mail and paper waste with monthly e-statements, accessible online when you need them for up to 18 months.
Send immediate cash with no service fees or additional charges to family and friends with this exciting feature that alerts payees via email or text message.
Take debit card security into your own hands. Control when, where and how your cards are used with Card Valet.
Theres no better