Ensuring Your Virtual Doors Are Open: A Key Component of Disability InclusionA Key Component of Disability Inclusion June 15, 2017

AskEARN.org

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Ensuring Your Virtual Doors Are Open: A Key Component of Disability Inclusion

Kevin CarpenterNILG Treasurer

Vice President and EEO Consultant Corporate AA/EEO Compliance Department

Wells Fargo Corporate HR

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Ensuring Your Virtual Doors Are Open: A Key Component of Disability Inclusion

Brett SheatsNational Project Director

EARN

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Employer Assistance and Resource Network on Disability Inclusion (EARN)

• A no-cost resource for employers and employer intermediaries seeking to actively recruit, hire, retain and advance qualified employees with disabilities

Access trainings, webinars and numerous publications

• Funded through a cooperative agreement with the U.S. Department of Labor’s Office of Disability Employment Policy

• Collaborative of multiple partners with expertise in technical assistance, training and research

• Visit website at http://AskEARN.org

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Housekeeping

• For audio call: 415-655-0045

Access code: 668 404 026#

• Contact WebEx tech support at 1-866-229-3239

• Download slides at AskEARN.org

• An archived recording of the webinar will be posted to AskEARN.org within the week

• Submit questions via Q&A window or via @AskEARN

• Having trouble posting to the Q&A? Email AskEARN@viscardicenter.org

• Tweet using #AskEARN

• Live captioning at the bottom right of screen

• Receive 1.0 general recertification credit hours through the HR Certification Institute (HRCI) and the Society for Human Resource Management (SHRM) (via email following the event)

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Audience Assessment Question

On a scale of one to five (1 = very little understanding, 5 = extensive understanding), how would you rate your

understanding of employer responsibilities and opportunities related to accessible information and communication technology (ICT), including talent management systems, in the workplace?

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Ensuring Your Virtual Doors Are Open: A Key Component of Disability Inclusion

Josh ChristiansonProject Director

Partnership on Employment and Accessible Technology (PEAT)

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Audience Polling Question

• What portion of people with disabilities rated their last experience applying for a job as “difficult to impossible”? • 14%• 29%• 46%• 72%

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What is Accessible Technology?

www.PEATWorks.org/talentworks

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2015 Report on eRecruiting

eRecruting & Accessibility: Is HR Technology Hurting Your Bottom Line? (2015)

• 46% rated their last experience applying for a job online as “difficult to impossible”

• Of those, 9% were unable to complete the application and 24% required assistance

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Common Accessibility Issues with Web Portals

• Perception challenges• Dexterity/operational issues• Barriers to understanding• Compatibility and interoperability

challenges

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Perception Challenges and Solutions

People with sensory disabilities such as blindness, low vision, hearing impairments and color blindness typically require that information be presented in alternative forms.

• Descriptive text alternatives for images• Structure headings, tables and lists correctly• Label buttons and form controls• Consistent and predictable layout and navigational

structures• Descriptive and unique link text• Captions and transcripts or audio descriptions for

recruitment videos• Follow best practices with regard to contrast and use

of color• Ensure that text content can be resized and that it

adapts to different screen sizes and devices• Use HTML5 regions and ARIA landmarks

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Dexterity/Operational Issues and Solutions

People with certain physical disabilities or conditions that result in reduced dexterity or functional limitations—such as arthritis, muscular dystrophy and paralysis—often rely on specialized hardware or software, such as dictation software, in order to effectively interact with their computers.

• Ensure that content can be used by keyboard alone and that keyboard focus moves logically through the content

• Use structure or provide mechanisms to skip over blocks of content such as headers or navigational menus

• Provide large clickable areas for buttons and form controls

• Do not impose time limits on user interaction• Clearly indicate focus on navigation, menu items

or form controls

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Barriers to Understanding and Solutions

Cognitive and learning disabilities include conditions ranging from attention deficits and dyslexia to traumatic brain injuries (TBI) and seizure disorders.

• Use plain language to make text readable and understandable to a variety of users

• Provide expansions for abbreviations• Define uncommon terms or jargon• Provide suggestions for misspelled search

terms or invalid text input• Provide multiple paths to similar information• Provide summaries for complex content

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Compatibility and Interoperability Challenges and Solutions

For certain individuals with disabilities who use assistive devices (such as screen readers) to access online content, the constantly changing landscape of software features and upgrades can be challenging.

• Use markup according to specification• Progressive enhancement techniques to

ensure that users with older or restricted technologies can access functionality

• Responsive design techniques to allow content to adapt according to the device in use

• Choose technologies that are supported by awide range of devices and assistive technologies

• Use ARIA to make complex interfaces, custom controls, and dynamic scripted content accessible

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Where Can I Learn More?

www.PEATWorks.org/talentworks

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Best Practices

• Accessibility shouldn’t be an afterthought• Consider accessibility during the design phase and save yourself

money and headaches.

• Include people with disabilities in user testing and user experience research• If we design our systems properly, people with disabilities can be

active participants in the workplace. See our PEAT Talk featuring Sharron Rush of Knowbility.

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Section 508 Refresh

• What is Section 508?Section 508 requires that all information and communications technology (ICT) that the Federal Government develops, procures, maintains and uses be accessible to people with disabilities.

• What is the Section 508 Refresh?The Access Board recently updated the Section 508 standards, and compliance is required by 1/18/18. This update aligns the 508 rules with WCAG 2.0, the internationally recognized standards for accessibility. Learn more on the PEAT website.

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How Do I Actually Implement these Accessibility Practices?

• PEAT’s Implementing Accessibility Developer SeriesGian Wild of AccessibilityOz recently participated in a series of webinars and created accompanying fact sheets and blog posts geared towards developers around the areas of images, tables, PDFs and videos.

• PEAT Talks: Building Accessible Online Recruiting and Hiring SystemsDenis Boudreau, senior web accessibility consultant and strategist for Deque, joined PEAT for a webinar outlining the simple steps that web developers and designers can take to ensure that job seekers with disabilities are not excluded from employment opportunities.

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Ensuring Your Virtual Doors Are Open: A Key Component of Disability Inclusion

Paul AlbanoSenior Manager, Channel Marketing

Business Imaging SolutionsCanon USA

Wendy OferSpecialist, Diversity & InclusionCorporate Human Resources

Canon USA

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Canon Corporate Philosophy

Kyosei: Living and Working for the Common Good

All people, regardless of race, religion or culture, harmoniously living and working together into the future.

• Manufacturers, like Canon, have the opportunity to provide products and services that enrich people’s lives.

• Canon is committed to the development of technologies that provide ease of use for all customers irrespective of age, cultural background or ability.

• Unique opportunity in the area of accessibility.

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Canon Approach to Accessibility

A Long History of Innovation…

• For more than 40 years, Canon has been addressing access for people with disabilities.

• Striving to design products for ease of use by all users irrespective of age, cultural background or ability.

• Conducting R&D to better understand how people interact with Canon products and the changing needs of our customers.

• Working with community and disabilities organizations to design products that are usable by a broad audience.

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Canon Helping to Expand Job Opportunities for Persons with Disabilities

Canon imageRUNNER ADVANCE office imaging devices offer a range of features which allow access

for all users.

Some features shown here are standard or may require optional equipment

ink kits local as a way ofprograms offered by Ne AskEARN.org

Helping to Expand Job Opportunities Canon for Persons with Disabilities

Canon strives to achieve its corporate philosophy of KYOSEI by encouraging all employees,

regardless of whether they have a disability or not, to deepen their understanding of each other and

work together as members of the Canon family.

Global Initiatives

• Canon WIND – Implemented in Canon’s Oita factory in Japan, it is a program dedicated to increasing employment opportunities for persons with disabilities and helping them play a greater as members of the Canon family.

• Canon Virginia – Canon’s manufacturing facility in Virginia has been awarded with a “Disability Employment Champions Award” for efforts to promote the employment of Virginians with disabilities.

• Canon Australia partnership with New Horizons – New Horizons is a packaging company that provides meaningful job opportunities for people with disabilities. Canon Australia chooses to keep the packaging of PIXMA

supporting the disability-specific employment w Horizons.

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Helping to Expand Job Opportunities Canon for Persons with Disabilities

Local Initiatives

• Participation in career fairs and events which cater to individuals with disabilities to match prospective employees with available positions.

• Providing “mock interviews” to help individuals with disabilities sharpen their interviewing skills, build confidence and focus on skills, abilities and strengths.

• Providing resume writing tips for young people with disabilities and their families on effective strategies for building their first resumes.

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Helping to Expand Job OpportunitiesCanon for Persons with Disabilities

Local Initiatives

• Improving user experience of our career websites to help make the job search and application process more accessible.

• Utilizing BrowseAloud technology on our Career sites:• Adds speech and reading support tools to online

content to extend the reach of websites for people who require reading support.

• This includes those with dyslexia, learning difficulties, mild visual impairments and those with English as a second language.

• These groups benefit from the audio-visual reinforcement of online content when using BrowseAloud.

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Contact Information

• Brett Sheats National Project DirectorEARNEmail: bsheats@viscardicenter.org

• Josh ChristiansonProject DirectorPEATEmail: jchristianson@peatworks.org

• Paul Albano Senior ManagerCanon USAEmail: palbano@cusa.canon.com

• Wendy OferSpecialist, Diversity & InclusionCorporate Human Resources Canon USA Email: wofer@cusa.canon.com

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Resources

• Employer Assistance and Resource Network on Disability Inclusion (EARN): http://www.AskEARN.org

• Partnership on Employment and Accessible Technology (PEAT): http://www.PEATWorks.org

• Canon USA: https://www.usa.canon.com/internet/portal/us/home

• U.S. Department of Labor, Office of Disability Employment Policy (ODEP): https://www.DOL.gov/ODEP

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Audience Questions

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Audience Assessment Question

On a scale of one to five (1 = very little understanding, 5 = extensive understanding), how would you rate your

understanding of employer responsibilities and opportunities related to accessible information and communication technology (ICT), including talent management systems, in the workplace?

Thank You!

Visit us at AskEARN.org

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