Witbe Mobile Quality Manager

Ensure the Quality of your Mobile Broadband and Telephony Services

Reduce churn by maximizing quality of your mobile broadband and telephony services

Increase revenues by controlling availability and performance of your mobile services

Benchmark your services against your competitors

Identify issues really affecting users to focus your actions and investments

Get real-time alerting to reduce downtime

Have clear & precise information to ease troubleshooting

Range of robots to fi t any deployment constrains and connect to most 2G/3G/4G frequencies

Key Benefi ts

Quality of Experience

Competition amongst mobile

operators is fi erce. Customers

expect fast mobile broadband

services, perfect audio quality and

high call success ratio. Operators

not matching these quality

expectations are facing falling

revenues at best, or skyrocketing

churn rates at worst.

Witbe’s Mobile Quality Manager

is a comprehensive solution

designed to measure and control

the quality of mobile voice and

data services as experienced by

users. It relies on Witbe Mobile

Robots replicating customer

behaviors over 2G/3G/4G-LTE

networks: Placing and receiving

calls, sending and receiving SMS,

browsing the Web, streaming

video content, etc.

It is a non-intrusive solution

providing meaningful

information on mobile broadband

availability and performance.

It also highlights whether calls

are properly routed across

heterogeneous networks (PSTN

to mobile, mobile to VoIP, IMS

to PSTN, etc.) and helps monitor

Average Success Ratio (ASR) and

audio quality (PESQ) per route and

peering-partner.

Measurements are reported in

easy-to-read dashboards designed

to give service providers real-

time visibility on the availability,

performance and quality of their

mobile broadband and telephony

services.

With Witbe’s Mobile Quality

Manager, you can build KPIs

to drive operations effectively

and you have clear and precise

information to focus your

actions and increase customer

satisfaction.

New York | Montreal | Paris | São Paulo | Singapore

Telephony Quality Information• Post dialing delay

• Voice delay

• Audio recording of call set up phase

• Graphical call matrix to easily defi ne call routing tests between TDM,

VoIP and mobile networks

Optional IVR/Voice Mail Monitoring• DTMF (Dual-Tone Multi-Frequency)

• Speech synthesis (voice orders via text-to-speech)

• Speech recognition

Broadband Quality Information• SmartPing: Network quality from end to end (ICMP/UDP/TCP)

• Availability and performance of DNS, FTP and HTTP servers, SMTP/POP3/

IMAP services

• Availability and performance of a web site in a user’s transaction

• Bandwidth monitoring

SMS Monitoring Information• Send/Receive delay

• Receiving SMS sent by another platform, such as a Web2SMS application

• Support for Multipart SMS

Witbe Mobile Robot Range

Audio Quality Measurement (PESQ)• Two ways PESQ analysis (Perceptual Evaluation of Speech Quality)

• MOS-LQON (ITU-T P.862.1, P.862.2): Average & per frame

• Voice artifacts: Clipping, end-to-end delay and variation,

speech level, noise level, signal degradation, etc.

• Listening speech quality stability: ST-MOS (ETSI EG 202 765-2)

• Audio recording of entire communication

Alarming System• Custom parameters for thresholds and criteria

• Management of escalation procedures and scheduled maintenance

• Alerts by e-mail, SNMP trap, SMS, pager

Central Management Platform• Available as a SaaS platform hosted on Witbe Internet POPs,

or in-premises on High Availability hardware

• Manages local and remote Witbe Mobile Robots: Software

upgrades, script upload, test scheduling, etc.

• Centralized storage, history and management of all test results

across all Witbe robots

• Pre-build graphical dashboards. Can be customized or developed

for specifi c needs

Technical Specifi cations

S200 S1700 S3200

Form factor Pocket-sized Table-Top Rackable 1U

Cellular interface

One integrated

2G/3G/4G-LTE

radio interface

External Multi-SIM appliance supporting

4 or 8 x 2G/3G interfaces, or

2 or 4 x 2G/3G/4G-LTE interfaces, or

4 x 2G/3G and 2 x 2G/3G/4G-LTE interfaces

Testing capabilities SMS & Data only SMS, Data & Voice

ManagementIPMI v2.0 with

dedicated 10/100 EN

Power supply External 110-220VAC 80W Built-in 100-240VAC 260W

Temperature (on-run)

0 to 50°C / 32-122°F 10 to 35°C / 50 to 95°F

Humidity (on-run)

5 to 90% (non-condensing)

Dimensions

W: 17.8cm/7” x

D: 11.6cm/4.5” x

H: 5.5cm/2.1”

W: 32.3cm/12.7” x

D: 26.6cm/10.5” x

H: 7.3cm/2.9”

W: 43.7cm/17.7” x

D: 35.6cm/14” x

H: 4.3cm/1.7”

Weight 1kg/2.2lbs 2kg/4.4lbs 9.4kg/20.7lbs

Multi-SIM appliance

W:32cm/12.6” x D:21cm/8.3” x H:4.3cm/1.7”

Weight: 1.9kg / 4.3lbs

External 100-220VAC 80W power supply

AMERICAS:

16 West 22nd Street

New York, NY 10010 - USA

Tel: +1 (212) 229 2160

EMEA:

Les Collines de l’Arche

Immeuble Opéra E

92057 Paris La Défense - France

Tel: +33 (0)1 47 67 77 77

ASIA-PACIFIC:

24 Raffl es Place

#19-03 Clifford Centre

Singapore 048621

Tel: +65 6222 9394www.witbe.net | info@witbe.net© 2013 Witbe, all rights reserved. Product specifi cations and features are shown for information and may change without notice. Product names and company names are trademarks of their respective owners. v1213

Quality of Experience