enhancing refugee communicationspublish.illinois.edu/...core-poster-low-res-final.pdf2016 core forms...

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MULTIPLE MODES OF DELIVERY Newly developed resources will be available on touchscreen learning kiosks and in listening stations giving refugees the opportunity to learn more about what to expect in the USRAP process as well as learn early Cultural Orientation information. CORE will also produce harmonized USRAP signage including pull-up banners for circuit rides. The contents of this poster were developed under an agreement financed by the Bureau of Population, Refugees, and Migration, United States Department of State, but do not necessarily represent the policy of that agency and should not assume endorsement by the Federal Government. This material is in the public domain and may be reproduced. CHALLENGE #2: To harmonize USRAP and Cultural Orientation messaging so that refugees around the globe are receiving the same information. To increase the quality, quantity, and methods for delivery both on site at RSCs and during circuit rides to remote processing locations. SOLUTION #2: CORE’s Resources for Refugees In collaboration with RSC stakeholders, CORE is developing new resources that will harmonize messaging on USRAP and early Cultural Orientation. CORE will distribute these resources through the RSC websites, a new CORE refugee-facing website, and multiple interactive digital devices managed by RSC staff. R E SOURCE S FOR R E FUGE E S HOUSING IN THE UNITED STATES W hen you first arrive in the United States, you may be placed in an apartment or a hotel, or you may stay with relatives who have already resettled in the United States. If you are single, you may be placed with other single refugees of your same gender. Your Resettlement Agency will make sure that you have housing during your first month in the United States and they will look for housing that is clean, affordable, and in a safe neighborhood. In the beginning, you will have a limited income, so your first home may not be your ideal choice. However, securing a steady income will allow you to choose a home, in the future, that suits your income, needs, and preferences. FURNISHINGS Your Resettlement Agency is responsible for putting basic furniture and household items in the apartment or house they have selected for you and your family. The items will include furniture, linens, kitchen supplies, and personal care items. The agency is not required to provide you with new items. The items should be in good condition, but they do not have to be new. A house or an apartment usually has a kitchen with a stove, sink, and refrigerator; a living and dining area; one or more bedrooms; a bathroom; and closets. ARRIVAL HOUSING PHOTO | KEVIN STANCHFIELD PHOTO | AUSTIN HAPPEL PHOTO | JACQUE WAITE PHOTO | M. COHEN APARTMENTS جئين مصادر مفيدة ل المدارس الحكومية المتحدةيات م في الوتعلي ال أو السن أو العرق أو الدين أو التوجه القدرة أو الجنسظر عن المتحدة، بغض النيات في الوطفالح لجميع ا متاتعليم إن العتبر إلزامية الحكومي. المدرسة تتعليمعراف بشأن الين وأك قوانلحكومية مجانية، وهناعية. المدارس اجتما الجنسي أو الطبقة ا تحديدها من قبل يتملزاميلتعليم ار المحددة لعما سنوات المراهقة. الة الطفولة وخ من مرحل سن معين بدايةال فيطف لء بحضور المدرسةبنا على أن يلتزم اعمل الل من خ تعليم أبنائهمن دورا فيوالديلية. تتوقع المدارس أن يكون ل كل ووعة من الطرق بمجموعة متنساعدتهم وماب والشبطفال انتماءة أي ا يمكن أن يكون لدى المدارس الحكومي ،ونلقانموجب اد مجانا. بء الب جميع أنحاة متاحة في المدارس الحكوميلخاصة تتقاضى رسومءات دينية. المدارس انتما لديه البعض منهاطق، والمناعظم اضا في ملخاصة متاحة أيني. المدارس ا ديلغايةفة ل دراسية وقد تكون مكلى الرغمدراسي، علس الصف الي نفال فطفر امتحدة. قد تختلف أعمات اليا في الوطفاليم لتعلت من ال هناك أربعة مستويالفتيانية يقوم ان. في المدارس الحكوم سنة إلى سنتي ما بين طفال يكون عادةعظم ا العمر بين م فيفخت من أن مدى اسية معا الدرافصولت بحضور اللفتيا واحيان كثير من اد في جيميى سجل أكادي وعل)لعامةنوية الثادة اشها( لثانويتعليم اوم الحاصلين على دبلب ال يقوم الط متاح أيضا وهولثانويتعليم ا بعد اللمهني ما. التدريب اس مجاني ليلعاليتعليم امعة، ولكن ال كلية أو جاهم في بمواصلة تعليملجامعاتت واكليافة من ال تكل أقل. . . . ENHANCING REFUGEE COMMUNICATIONS SOLUTION #1: CORE’s Virtual Waiting Room To augment current RSC communication with refugee applicants, CORE is developing an SMS campaign that will serve as a virtual waiting room and provide refugees with numerous touch points and communication opportunities during the gaps between face-to- face encounters at RSCs. CHALLENGE #1: To increase communications touch points with refugees during the resettlement timeframe in order to prevent refugees from becoming disengaged, believing false information, falling victim to fraud, and losing trust in the process. Spring 2016 CORE Forms Refugee Communications Strategy and Work Plan PILOT AND SCALE-UP Fall 2016 CORE Launches Refugee-Facing Website Spring 2017 Full SMS Rollout at RSCs MENA and TuME Fall 2017 & Beyond Potential Future Projects: Mobile App Development R&P (Domestic) Communications Focus Summer 2016 CORE Consults Stakeholders and Develops Refugee-Facing Content Winter 2017 CORE Conducts SMS Pilot with RSCs MENA and TuME Summer 2017 SMS Scale-Up to Additional RSCs www. COResourceExchange .org

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Page 1: ENHANCING REFUGEE COMMUNICATIONSpublish.illinois.edu/...CORE-Poster-Low-res-FINAL.pdf2016 CORE Forms Refugee Communications Strategy and Work Plan PILOT AND SCALE-UP Fall 2016 CORE

MULTIPLE MODES OF DELIVERY

Newly developed resources will be available on touchscreen learning kiosks and in listening stations giving refugees the opportunity to learn more about what to expect in the USRAP process as well as learn early Cultural Orientation information. CORE will also produce harmonized USRAP signage including pull-up banners for circuit rides.

The contents of this poster were developed under an agreement financed by the Bureau of Population, Refugees, and Migration, United States Department of State, but do not necessarily represent the policy of that agency and should not assume endorsement by the Federal Government. This material is in the public domain and may be reproduced.

CHALLENGE #2:❚❚ To harmonize USRAP

and Cultural Orientation messaging so that refugees around the globe are receiving the same information.

❚❚ To increase the quality, quantity, and methods for delivery both on site at RSCs and during circuit rides to remote processing locations.

SOLUTION #2:CORE’s Resources for Refugees❚❚ In collaboration with RSC

stakeholders, CORE is developing new resources that will harmonize messaging on USRAP and early Cultural Orientation.

❚❚ CORE will distribute these resources through the RSC websites, a new CORE refugee-facing website, and multiple interactive digital devices managed by RSC staff. R E S O U R C E S F O R R E F U G E E S

Housing in tHe united states

When you first arrive in the United States, you may be placed in an apartment or a hotel, or you may stay with relatives who have already resettled in the United States. If you are single, you may be placed with other single refugees of your same gender.

Your Resettlement Agency will make sure that you have housing during your first month in the United States and they will look for housing that is clean, affordable, and in a safe neighborhood. In the beginning, you will have a limited income, so your first home may not be your ideal choice. However, securing a steady income will allow you to choose a home, in the future, that suits your income, needs, and preferences.

FURNISHINGSYour Resettlement Agency is responsible for putting basic furniture and household items in the apartment or house they have selected for you and your family. The items will include furniture, linens, kitchen supplies, and personal care items. The agency is not required to provide you with new items. The items should be in good condition, but they do not have to be new.

A house or an apartment usually has a kitchen with a stove, sink, and refrigerator; a living and dining area; one or more bedrooms; a bathroom; and closets.

ARRIVAL HOUSING

PHOTO | KEVIN STANCHFIELD PHOTO | AUSTIN HAPPEL

PHOTO | JACQUE WAITE

PHOTO | M. COHEN

APARTMENTS

165576_CORE_FactsheetA4_Housing.indd 1 6/29/16 12:52 PM

مصادر مفيدة لالجئين

المدارسالحكومية

التعليم في الواليات المتحدة إن التعليم متاح لجميع األطفال في الواليات المتحدة، بغض النظر عن القدرة أو الجنس أو السن أو العرق أو الدين أو التوجه

الجنسي أو الطبقة االجتماعية. المدارس الحكومية مجانية، وهناك قوانين وأعراف بشأن التعليم الحكومي. المدرسة ُتعتبر إلزامية لألطفال في سن معين بدايًة من مرحلة الطفولة وخالل سنوات المراهقة. األعمار المحددة للتعليم اإللزامي يتم تحديدها من قبل

كل والية. تتوقع المدارس أن يكون للوالدين دورا في تعليم أبنائهم من خالل العمل على أن يلتزم األبناء بحضور المدرسة ومساعدتهم بمجموعة متنوعة من الطرق

األطفال والشباب المدارس الحكومية متاحة في جميع أنحاء البالد مجانا. بموجب القانون، ال يمكن أن يكون لدى المدارس الحكومية أي انتماء ديني. المدارس الخاصة متاحة أيضا في معظم المناطق، والبعض منها لديه انتماءات دينية. المدارس الخاصة تتقاضى رسوم

دراسية وقد تكون مكلفة للغاية هناك أربعة مستويات من التعليم لألطفال في الواليات المتحدة. قد تختلف أعمار األطفال في نفس الصف الدراسي، على الرغم

من أن مدى االختالف في العمر بين معظم األطفال يكون عادًة ما بين سنة إلى سنتين. في المدارس الحكومية يقوم الفتيانوالفتيات بحضور الفصول الدراسية معا

يقوم الطالب الحاصلين على دبلوم التعليم الثانوي )شهادة الثانوية العامة( وعلى سجل أكاديمي جيد في كثير من األحيان بمواصلة تعليمهم في كلية أو جامعة، ولكن التعليم العالي ليس مجاني. التدريب المهني ما بعد التعليم الثانوي متاح أيضا وهو

أقل تكلفة من الكليات والجامعات

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165576_Factsheet_Education_ARABIC.indd 1 6/29/16 12:47 PM

E N H A N C I N G R E F U G E E C O M M U N I C AT I O N S

SOLUTION #1:CORE’s Virtual Waiting Room

❚❚ To augment current RSC communication with refugee applicants, CORE is developing an SMS campaign that will serve as a virtual waiting room and provide refugees with numerous touch points and communication opportunities during the gaps between face-to-face encounters at RSCs.

CHALLENGE #1:❚❚ To increase communications

touch points with refugees during the resettlement timeframe in order to prevent refugees from becoming disengaged, believing false information, falling victim to fraud, and losing trust in the process.

Spring 2016

CORE Forms Refugee Communications Strategy and Work Plan

PILOT AND SCALE-UP

Fall 2016

CORE Launches Refugee-Facing Website

Spring 2017

Full SMS Rollout at RSCs MENA and TuME

Fall 2017 & Beyond

Potential Future Projects: • Mobile App Development• R&P (Domestic)

Communications Focus

Summer 2016

CORE Consults Stakeholders and Develops Refugee-Facing Content

Winter 2017

CORE Conducts SMS Pilot with RSCs MENA and TuME

Summer 2017

SMS Scale-Up to Additional RSCs

www.COResourceExchange.org