english nagoya living guide

8/12/2019 English Nagoya Living Guide

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If contact information is not listed in your language, support is only available in Japanese.

If you need an interpreter, please use Nagoya International Centers triophone (3-way multilingual

conference call) service.

If you are calling a land-line phone in Nagoya, please remove the area code for Nagoya,052.

Toll-free numbers begin with 0120.

Pamphlets introduced in this Guide are available for download on the City of Nagoyas

official multilingual website.

Housing

HospitalsInsurance

PensionsJobs

Procedures Children and EducationElderly and Disabled

Persons

Earthquakes, Typhoons,

and Floods

Waste Separation and

Collection

Transportation

Nagoya International

Center (NIC)

Contacting Ward Offices,

etc.

p. 3Contents

p. 4

p. 16

p. 6 p. 7 p. 8

p. 10 p. 13 p. 15

p. 18 p. 21

052-5816112

Consultor Ward Office, etc.

Interpreter

Nagoya International Center (NIC)


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NIC offers information services and an exchange plaza for foreign residents, in addition toexchange programs with Japanese residents and Japanese language classes.

If you ever have an inquiry or problem, please utilize these services.(See the front cover)

47-1, Nagono 1-chome, Nakamura-ku, 450-0001 Kokusai Center subway station, Sakuradori Line

Sectional Consultation

Consultation is free. Appointments required except for Administrative Counseling.

Languages Hour for Consultation

Administrative Counseling

052-581-0100

Hours depend on

consultation language

Legal Consultation

052-581-6111 10:00 to 12:30 on Sat

Counseling Services

052-581-0100

Date fixed with

appointment

Consultation on Education

052-581-0100

Please contact for service in foreign

languages.

10:00 to 17:00 on Wed, Fri

and Sun

Tax Consultation

052-581-0100

Scheduled to be held from

February through March

Counseling Services by

Administrative Scriveners

052-581-0100

Twice a year

NIC also offers a peer support group for socializing, health consultations, etc.

These can be found at ward offices,

libraries, subway stations, tourist

information centers, etc.

Open9:00-1900

http://www.nic-nagoya.or.jp

Mondays, Dec 29Jan 3,

the second Sundays in

February and August

Information Magazine: NAGOYA

CALENDER

Report: NIC NEWS (J)

Radio Program for Foreign Residents

GLOBAL VOICE (617-622, Sat & Sun)

ZIP-FM (77.8MHz)

(Language varies depending on days.

Broadcasting hours are subject to

change.) Two languages fromat once.


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Looking for Housing

Information

-The most general method of searching for housing is through a realestate agent.-Housing information is offered by NIC and the consultation counter forhousing atSumai no Madoguchi officeat Sakae Service Center

(052-242-4555).

-This service may also be available at your workplace or university.

Guarantor -When renting a residence, you usually must have a guarantor.

Payment

-Most housing contracts include payment of reikin (key money), andshikikin(a security deposit), agent charge and residence insurance fee.-There is usually a service fee (for common-area fuel, light, and cleaning)

in addition to monthly rent.

Public Housing

Contact ContentsSumai no Madoguchi office,Sakae Service Center

Municipal Housing/Municipal

Public Housing

052-264-4682

Prefectural Housing/

Prefectural Public Housing 052-259-2672

UR Housing

052-264-4711

PlaceSakae-MoriUnderground Shopping Centernear Sakae station Exist 14

Hours: 10:00 to19:00(Applications for UR Housing are accepted by 18:00)

: Every Thu, the second and fourth Wed ofevery month, and from Dec 29-Jan 3.There are municipal housings, prefectural housingsand UR housings.You need to meet certain criteria such as

income level and number of familymembers to apply for public housing.Application forms for municipal housingare distributed by ward and branchoffices. (February, May, August,November)

Water

Nagoya City Waterworks &Sewerage Bureau, Customer

Service Center052-884-5959

Hours: (Weekdays) 8:00 to 19:00(Weekends & Holidays) 8:00 to 17:15

Electricity - Chubu Electric Power

User's Area Contact

Atsuta-ku, Showa-ku, Mizuho-ku 0120-985-710

Nakagawa-ku, Minato-ku 0120-985-711

Tempaku-ku 0120-985-713

Meito-ku, Moriyama-ku 0120-985-717

Kita-ku, Nishi-ku 0120-985-720Nakamura-ku (West of JR Tokaido Main Line) 0120-985-723


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User's Area Contact

Chikusa-ku, Naka-ku, Higashi-ku, Nakamura-ku(East of JR Tokaido Main Line)

0120-985-729

Midori-ku, Minami-ku 0120-985-760

Gas - Toho Gas

User's Area Contact

Chikusa-ku, Showa-ku, Meito-ku, Tempaku-ku 052-781-6131

Kita-ku, Higashi-ku, Moriyama-ku 052-902-1111

Naka-ku, Minato-ku, Nakagawa-ku,Nakamura-ku, Nishi-ku

052-471-1151

Mizuho-ku, Minami-ku, Atsuta-ku, Midori-ku 052-821-7141

Telephone Services

NTT West, Foreign Language

Information Center0120-064337

Hours: 900-1700

: Sat & Sun, holidays, Dec 29-Jan 3.

Mobile Phone

NTT docomo

0120-005-250

Hours: 900-20:00 (7 days a week)

au (KDDI)

0077-7-111


Softbank

0800-919-0157


WILLCOM

0570-039-151


EMOBILE (eAccess)

0120-736-157


Mail

Japan postCustomer Service

0570-046-111

Hours: 8:00-22:00 (weekdays)9:00-22:00 (Sat & Sun and all national holidays)

If you submit a change of residence form to a post office whenmoving, mail addressed to your previous residence will beforwarded to your new address free of charge for one year fromthe day you submit a change of address form.

Chonai-kai (Neighborhood Association)

Ward Office Membership is not mandatory, but if you join you can expandexchange with your neighbors.To become a member of the neighborhood association, consultyour Chonai-kaicho(president of your neighborhood association).If you do not know who your Chonai-kaicho is, please ask yourward office.

If you need an interpreter, please use NICs triophone (3-way multilingual conference call) service (052-581-6112).


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Information about medical institutions (See p.23)

Contact Content

Aichi Emergency TreatmentInformation CenterAutomatic voice and fax service formedical information

050-5810-5884

Japanese

052-263-1133

24-hour service

Information about medical institutions with foreign language speaking doctors

Contact Content

Nagoya International Center

052-581-0100

Hours: 9:00-19:00 (depending on language)

Mondays, Dec 29-Jan 3, the second Sun inFebruary and August

Information about Medical Institutions with Medical Interpretations System

Contact Content

Aichi Medical InterpretationSystem Operation Office

050-5814-7263

Hours: 9:00-17:30 (weekdays)

National Health Insurance

Contact Content

Ward offices or branch offices For persons under the age of 75 who are not covered byhealth insurance at work and expect to stay in Japan formore than 3 months:-Insurance fees are charged according to youremployment income and must be paid.-If you present the Insurance Certificate to the hospital,you will receive medical care benefits.-For more details, see the pamphlet:

City of Nagoya National Health Insurance ProgramGuide

National Pension

Contact Content

Ward offices or branch offices For self-employed individuals and students over the ageof 20 and under the age of 60:-All must pay the same insurance fee regardless ofincome.-If you are in a position where paying a premium isdifficult or are a student, you can apply for the pensionpremium exemption system. You must re-apply everyyear.


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Contact Content

Japan Pension Service

03-6700-1165

or Pension Office

If you have paid at least six months worth of NationalPension premiums, you are eligible to receive alump-sum withdrawal payment after making a requestwithin two years of leaving Japan.

Nursing Care Insurance

Contact ContentWard offices or branch offices For persons over the age of 40 or older expecting to stay

in Japan for more than 3 months:-Insurance fees are charged according to youremployment income and must be paid. Persons over theage of 40 and under the age of 60 must pay along withmedical insurance.-Persons over the age of 65 are eligible to use nursingcare services for those who need support. (40 to 64 yearolds with age-related illness are also eligible to usenursing care services if needed.)

-Persons wishing to use nursing care services mustapply in advance for approval.-When using care services, in principle, users bear 10%of the cost.-For more details, see the pamphlet:Nursing Care Insurance System

Employment Consultations and Information

Contact ContentEmployment Service Center forForeigners

052-264-1901See on the back over of thispamphlet for more details.

Hours: 9:00-12:00 & 13:00-1700 (weekdays)

Labor Issues

Contact Content

Aichi Labour Bureau,Counseling for Foreign Workers

052-972-0253

Hours:

930-1200, 1300-1630, Tue & Thu

930-1200, 1300-1630, Tue through Fri



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- Separate the garbage into several categories and put it into the designated garbage bags..

- Collection days are determined by neighborhood. Ask your neighborhood association or

neighbors.

- Put out your garbage by 8 a.m. (7 a.m. in Naka-ku) on the morning of the collection day.

- Collection occurs even on national holidays (except for the year change period).

- Ward offices distribute aGuide to Sorting Recyclables and Garbage in Nagoya

( ).

- Garbage bags are sold at supermarkets, convenience stores etc.

Sorting

CategoryMain Items

Collection

Days

Designated

Garbage Bag

BurnableGarbage

-Kitchen garbage -Leather

-Grass, twigs -Disposal diapers

-Rubber -Textile products

-Tissues

-PlasticTwice a week

HazardousFlammable

Items

-Spray cans

-Disposable lighters

-Solid fuels (canned)

-Lithium batteries (Not rechargeable)

Non-Burnable

Garbage

30 cm or smaller in diagonal length-Glass and pottery waste

-Umbrellas -Dry batteries

-Small metals

Once a

month

Large-SizedGarbage

(fee required)

30cm or longer items in diagonal length such as

appliances and furniture.

Application required (Up to seven days before thecollection day)

0120-758-530

From mobile phones/outside Aichi052-950-2581

Once a

month

PlasticContainers

andPackaging

-Bottles (excluding plastic bottles)

-Cups -Packaging -Plastic bags

-Plastic wrapping -Nets

-Lids -Packing cushioning

Once a weekPaper

Containersand

Packaging

-Paper boxes -Paper bags

-Lids -Cups

-Wrapping paper


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Sorting

Category

Main ItemsCollection

Days

Designated

Garbage Bag

Plastic Bottles - Plastic bottles for drinks, sake, mirin(sweet sake

for seasoning), soy sauce, seasoning and edible

vinegar

(These items can also be recycled at supermarkets

and convenience stores.)

Once a

week

Empty Glass

Jars and

Bottles

Empty food, drink, and cosmetics bottles

Put them in the blue collection box.

Empty Cans Empty food and drink cans

(Other areas except Nakagawa-ku and

Minato-kuPut them in a garbage bag for recycling

(Nakagawa-ku and Minato-kuPut them in the yellow collection box.

(Other areas exceptNakagawa-ku and

Minato-ku

(Nakagawa-ku and

Minato-ku

Paper Cartons Paper cartons for drinks with a white inside (i.e. milk cartons)

Put them in the collection box at supermarkets or ward offices.

Compact

Appliances

Compact appliances with dimensions less than 15cm (high) x 40cm (width) x 25cm

(length), i.e. mobile phones, digital cameras, etc.

Put them in the collection box at the large supermarkets or ward offices.

Inquiries: Recycling Promotion Office, Environmental Affairs Bureau

052-972-2379

Newspaper

/Magazines

/Cardboard

/Used Clothes

Use the local resource collection system, recycling centers, and used paper recycling

centers in the community.

Inquiries: Waste Reduction Promotion Office, Waste

Reduction Department, Environmental Affairs Bureau

052-972-2398

Inquiries: Operations Division, Environmental Affairs Bureau 052-972-2394You can use transparent or translucent bags instead of the designated garbage bags for recycling for a

certain time.

Some supermarkets collect used tempura oil. Refill a 500ml plastic bottle with tempura oil and bring it to a

supermarket for recycling. Inquiries: Recycling Promotion Office, Environmental Affairs Bureau 052-972-2379



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Move-in procedures (for moving from outside of Japan to Nagoya for the first time)

Residence registration Seal (inkan) registration

Health insurance, pension and nursing care insurance registration

Medical subsidies for children, child allowance

School enrollment procedures

Bank account opening procedures

Notifications to water, gas, electricity, telephone services

Please refer to the Ministry of Foreign Affairs Guide to Living in Japan for more information..

Marriage Childbirth

Divorce Death

Submission of birth notification (within 14

days) and maternity and child health

handbook

Notification to hokenjo(Health Center)

Lump-sum birth allowance

Health insurance

Child Medical Fee Subsidy

Child allowance

Application to Immigration Bureau (within30 days)

Marriage registration

Residence registration

Registrations regarding seals (inkan)

Registrations regarding health insurance,

pensions

Update drivers license (for name,

address change)

Registration with Immigration Bureau

Death registration (within 7 days)

Health insurance, pension and nursing

care insurance registration

Various allowances and handbooks

Procedures for medical benefits

Notifications to water, gas, electricity,

bank, telephone services

Return resident card (within 14 days to

Immigration Bureau)

Divorce registration

Residence registration

Seal (inkan) registration

Registrations regarding health

insurance, pensions

Update drivers license (for name,

address change)

Registration with Immigration Bureau


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Procedure Contact Content

Moving to andfrom a DifferentArea

Ward offices or branchoffices

You must submit a notice of moving out to thelocal government office of your previous placeof residence before moving (unnecessarywhen moving to a different ward in Nagoya)and submit a notice of moving to the office thathandles residency at your new location within14 days.

MarriageRegistration


Procedure may differ by nationality.If your status of residence is Spouse ofJapanese National, Spouse of PermanentResident or Dependent, you must submit anotice of divorce to Immigration Bureau.

DivorceRegistration


Registration ofBirth


See p.13

Death Registration Ward offices or branchoffices

Registration of death must be submitted withinseven days of acknowledgment of death. The

deceaseds resident card must be returned tothe Immigration Bureau within 14 days.

Registration ofSeal (inkan orhanko)


In Japan, seals printing your given nameand/or family name are used as the equivalentof signatures in other countries. Seals that areregistered with the local municipal authority arecalledjitsuin. Any transactions in which ajitsuinand its registration certificate (used to verify theauthenticity of the jitsuin) are used isconsidered legally binding.

Municipal and

PrefecturalResidents Tax

Sakae Municipal Tax

Office(Residents of Chikusa-ku,Higashi-ku, Kita-ku, Naka-ku,Moriyama-ku and Meito-ku)

052-959-3300

-If a foreign resident has an address within

Japan as of January 1st of a particular year(the base date for assessment), then he or shemust pay residence tax to the municipality inwhich he or she resides as of January 1st forthe income received from January toDecember of the previous year.-Residence tax, a local tax levied separatelyfrom national income tax, is divided intomunicipal residence tax and prefecturalresidence tax.-The amount of residence tax is determined by

income, number of dependents, and otherfactors.- For more details, see the pamphlet:Guide to Japanese Personal TaxesTo Foreign Residents: Payment of Municipal

and Prefectural Resident Tax .

Sasashima MunicipalTax Office(Residents of Nishi-ku,Nakamura-ku, Nakagawa-ku,Minato-ku)

052-588-8000

Kanayama MunicipalTax Office(Residents of Showa-ku,Mizuho-ku, Atsuta-ku,Minami-ku, Midori-ku,Tempaku-ku)

052-324-9800



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Notification ofIssue on TaxRegistrationConvention

Residents from countries with tax agreements with Japanmay be eligiblefor a tax exemption.

Nagoya-Naka NationalTaxation Office(Residents of Naka-ku)

052-962-3131

Nagoya-HigashiNational TaxationOffice(Residents of Higashi-ku)

052-931-2511

Chikusa NationalTaxation Office(Residents of Chikusai-ku,

Meito-ku)

052-721-4181

Nagoya-Kita NationalTaxation Office(Residents of Kita-ku,Moriyama-ku)

052-911-2471

Nagoya-NishiNational TaxationOffice(Residents of Nishi-ku)

052-521-8251

Nagoya-NakamuraNational Taxation Office(Residents of Nakamura-ku)

052-451-1441

Showa NationalTaxation Office(Residents of Showa-ku,Mizuho-ku, Tempaku-ku)

052-881-8171

Atsuta NationalTaxation Office(Residents of Atsuta-ku,Minami-ku, Midori-ku)

052-881-1541

Nakagawa NationalTaxation Office(Residents of Nakagawa-ku,Minato-ku)

052-321-1511InternationalDriver's Licenseand Overseas(home country)License

Driver's License Center

052-800-1352

To drive in Japan, you may use the followinglicenses:1)International driver's license under theGeneva Convention2) Overseas (home country) license (Italy,Switzerland, Germany, France, Belgium,Taiwan)(* A text translated by a license agency,embassy or consulate in Japan,or JapanAutomobile Federation (JAF) required)

Permitted period of driving in JapanOne year after arriving in Japan or until licenseexpiry date (whichever comes first). (If personsrecorded in the Basic Resident Register leaveJapan with exit or re-entry permits, the startingdate is computed from the previous arrival datein Japan if you return within less than threemonths.)

Japanese Driver'sLicense

Driver's License Center052-800-1352

Persons with an overseas license may beexempt from taking a part of the driving test(written/practical) if proven safe for driving in

Japan and fulfill the following requirements:-A proof of stay for over three months afterobtaining the license in the same country isrequired (passport or other documents showingthe duration of stay.)-The overseas license must be valid.


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When you get pregnant


Notification ofPregnancy

Hokenjo(Health Center)

You will receive a Boshi Kenko Techo(Maternal andChild Health Handbook) which records pregnancyand childbirth progress. The booklet comes withmedical consultation forms for pregnancy checkupsand infant health checks.

When a child is born


Registration of

Birth

Ward offices or

branch offices

You must submit a registration of birth within 14

days from the date of birth. Take the Boshi KenkoTecho (Maternal and Child Health Handbook) withyou to your ward or branch office. If you wish toreside in Japan for more than 60 days, you mustapply for a status of residence within 30 days ofbirth.

Notification ofBirth

Hokenjo(Health Center)

Please submit a notification via the postcardattached to the booklet you receive with the BoshiKenko Techo (Maternal and Child HealthHandbook).

Lump-sum Birth

Allowance

Ward offices or

branch offices

If you have National Health Insurance, you can

receive 420,000 yen for giving birth.National HealthInsurance(See p.6)

Ward offices orbranch offices

If you are covered by National Health Insurance,you must enroll your child within 14 days from thedate of birth.

Child Medical FeeSubsidy


Co-payment for medical costs is subsidized forinfants and children up to the 3

rdyear of junior high

school:

Child Allowance Ward offices orbranch offices

For those raising infants and children up to the 3r

year of junior high school:You must complete the application procedureswithin 15 days from the day after birth to receive

allowance. You must report the present situationevery Jun.

Vaccinations Hokenjo(Health Center)

Health Centers take the BCG vaccination at the3(4)-month checkup. You can have othervaccinations at the hospital. You will need yourBoshi Kenko Techo (Maternal and Child HealthHandbook) with you to obtain the vaccination.

Nursery Schools Ward offices orbranch offices

For infants and children until they start elementaryschool:Nursery schools are childcare facilities that takecare of children whose parent(s) or guardian(s) is(are) unable to take care of them due to employmentor other reasons.



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PrivateKindergartens

The desiredkindergarden, orthe TeachingPersonnel Divisionof Nagoya CityBoard of Education

052-972-3243

For children over the age of 3 who havent yetstarted elementary school.

Education for Children


PrivateElementarySchools / PrivateJunior HighSchools


Compulsory Education:6 years of elementary school (for 6 to 12 years old)3 years of junior high school (for 12 to 15 years old)The school year begins in April and ends in March ofthe following year.

Consultation onJapanese

LanguageInstruction

JapaneseLanguage

EducationConsultationCenter

052-9610418

Consultation on having an advisor at school for astudent who needs Japanese language instruction

and assistance getting accustomed to school life ortheir studies.Hours: 13:00-16:00 (weekdays)

*Please check the language service schedule.

Korean language service offered only once aweek.

Twilight School/Twilight Room

After- SchoolProject PromotionOffice, Child &Youth AffairsBureau

052-972-3229

A place to make friends from different grades andplay freely after school.For first to sixth grade children:Date: Mon - SatHours:

(School days) from after school to 18:00(Twilight Rooms available until 19:00)

(Sat) 9:00-18:00(Twilight Rooms available from 9:00-18:00)

(Vacation) 9:00-18:00(Twilight Rooms available from 8:00-19:00)

Fee: free (insurance-related fee is required.)*However, Twilight Rooms are subject to fees after

17:00.

Child Care Centerand Child Club

Ward officesorbranch offices

A facility that takes care of children who have to stayhome alone after school because of both parents

work or other reasons.For first to third grade children:

Date: Everyday (Closed on Sun, holidays and theyear change period)Hours: varies according to facilities.Fee: snack fee

*


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Procedure Contact ContentMedical Care System

for the Elderly (aged75 and older)

Ward offices or

branch offices

For those 75 and above wishing to reside in Japan

for more than 3 months, or those 6574 with aspecific disability:

-Insurance fee is charged according to your

employment income and must be paid.

-If you present your Insurance Certificate to thehospital, you will receive medical care benefits.

SeniorsCitizensHandbook


For those aged 65 and older:The Senior CitizensHandbook allows for a reducedrate entrance to the Higashiyama Zoo & BotanicalGardens, Nagoya Castle, and other facilities.

Senior CitizensPass Ward offices orbranch offices For those aged 65 and older:The Senior CitizensPass enables the holder totravel for free on Nagoya City subways, buses,Yutorito Line, and the Aonami Line. A fee is requiredto issue the Senior CitizensPass.

Physically DisabledPersonsHandbook,ProtectionHandbook, MentallyDisabledPersonsHealth &

Welfare Handbook

Ward offices orbranch offices(Persons with aphysical, and/orintellectual disability)

Hokenjo (Personswith a mental

disability)

For persons with a physical, intellectual and/ormental disability and meet specified conditions:This handbook acts as proof of their disability. It isneeded to utilize the welfare system.



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Traffic Rules

- In Japan, cars, motorcycles, and bicycles travel on the left side, and pedestrians walk on theright.

-Driving after having any amount of alcohol or driving without a license will result in a heavy

punishment.

-Driving while using mobile phones is prohibited.

-Enroll in car insurance or bicycle insurance.

Pedestrian

-Walk on the sidewalk.

-Walk on the right-hand side of the road if there is no sidewalk.

-Obey all traffic lights when crossing the street.

-Use pedestrian crossings if there arent any traffic lights.

Bicycle

-In principle, travel on the left side of the road.

-When traveling on the sidewalk, yield to pedestrians and move to the side by the road.-Drinking alcohol,riding with two people, and using un umbrella are prohibited while riding a

bicycle.

-Turn on a bike light at night.

-Obey all traffic lights at intersections and confirm its safe to cross.

-Children under 13 must wear a helmet.

Car

-Seat belts must be fastened in all seats.

-Children under 6 must wear a child-car seat.

-Wear a helmet when riding a motorcycle.


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City Bus / Subway

City Bus Regular Tickets Subway Regular Tickets

1 Day Tickets1 Day Tickets allow for unlimited rides for one day. If you present a 1 day ticket or Donichi Eco

Kippu(weekend eco pass) on the used day, some facilities provide a discount on the admission

fee.

1 Day Bus & Subway

Combination Ticket

1 Day Bus

Ticket

1 Day Subway

Ticket

Donichi Eco Kippu*

(Weekend Eco Pass)

Adult 850 600 740 600

Child 430 300 370 300

* Donichi Eco Kippu (Weekend Eco Pass) is available only on Saturdays, Sundays, national

holidays (including days of operation under the special train schedule for Saturdays, Sundays and

national holidays) and the 8th day of each month.

Notice: Information about city bus and subway fare contained in this booklet is current as of

November 1, 2013. You may check the latest fare on the official website of transportation bureau

of Nagoya City.

IC Card Manaca

-You can ride just by touching your card to the wicket or bus fare box.-Five kinds available: 1,000, 2,000, 3,000, 5,000 and 10,000. (Sale prices include 500

deposit. Usage amount is deducted 500 from the ticket price.)

-A single Manaca can be loaded and used as many times as desired.

-Earn mileage points as you ride. Mileage Points can be used to pay for city bus and subway

fares.

-Connecting such as from city bus to city bus, or city bus to subway within 90 minutes grants a

discount of 80 for adults (40 for children).

-Use Manaca for the Aonami Line, Yutorito Line, Meitetsu Trains and Buses, and Toyohashi

Railway network.

-Use your Manaca to pay at stores and vending machines with the mark on the right.

-Use for payment at all railways, buses, and shops in Japan that have the mark .

Subway Map

Nagoya City Subway Guide is available at every station. ( )

Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

Adult 200 230 260 290 320

Child 100 120 130 150 160

Adult 200

Child 100



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Be Prepared for Disasters

-Have a family disaster prevention meeting to determine Earthquake Safe Areas as well as ameans of contacting your family (such as the Disaster Emergency Message Dial 171 system or

the Disaster Message Board service).

-Prepare emergency supplies (food, drinking water, valuables, clothes, medical supplies, radio,

flashlights and all other necessary items.)

-Implement anti-falling preventative measures, such as securing furniture to walls with metal

fittings.

-Check the locations of Safety Evacuation Areas and evacuation routes in a hazard

map.

*Shelters are places to evacuate when houses are collapsed or damage could be

expected (elementary schools, junior-high schools etc.)

*Safety Evacuation Areas are places where residents evacuate in the event

significant fires occur due to a major earthquake (large-scale parks, etc.)

*You can get a hazard map at a ward office or download from the official website of

Nagoya.

-Get a Survival Manual

-Disaster information is announced on the official websites of Nagoya City and Nagoya

International Center.

Shelter

Safety Evacuation Area


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Earthquake

Japan is one of the world's most earthquake-prone countries. Be prepared for the event of an

earthquake in order not to panic.

Scale of earthquake

In the event of a major earthquake:

A violent tremor will last for around the first minute.

-Hide yourself under a steady table or desk.

-Turn off heaters and stove burners.

-Open the door to escape.

-Do not rush outside.

-Gather information via radio or TV.

Tsunamis

After an earthquake occurs, the Japan Meteorological Agency (JMA) issues a tsunami advisory

or warning if tsunamis are expected. At the same time when JMA issues tsunami warning (for

tsunamis and major tsunamis) for the Ise Bay and Mikawa Bay, Nagoya City issues an Evacuation

Advisory for those evacuation designated areas () telling you to run to higher ground. The

Evacuation Advisory will be announced by sirens, PR vehicles, etc.

Evacuation designated areas: part of Minato-ku for tsunami warnings, Mizuho-ku, Atsuta-ku,

Nakagawa-ku, Minato-ku, Minami-ku, Midori-ku for massive tsunami warnings.

Tsunami Evacuation Building

If an earthquake occurs and a Major Tsunami Warning has been issued for the

Ise/Mikawa Bays, these buildings serve as temporary evacuation places.

The indication shown on the right is attached at the entrance of each of these buildings.

Designated areas: Mizuho-ku, Atsuta-ku, Nakagawa-ku, Minato-ku, Minami-ku and, Midori-ku

Impossible to stand. Wooden buildings fall down.

Difficult to walk without crawling.

Dishes in a cupboard and books fall. Possiblity furniture falls.

Felt by many to most people indoors.

Felt only by some people indoors.Intensity



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Be Prepared for Tyhoon and Flood Damage

Typhoons and downpours tend to concentrate from June to October. Local and torrential

downpours may also occur. Turn on a TV or radio to get weather forecasts and disaster

information.

Advisories, Warnings and Emergency Warning (Issue by JMA)

Content Your ResponseAdvisories Advise that a disaster is predicted. -Pay attention to weather forecast and

outside.

-Check emergency supplies, shelters

and directions.

-Check around the outside of your house

to prepare for disaster.

Warnings Warning that a serious disaster may

occur.

-Pay attention to information related to

disasters and escape immediately if

needed.

Emergency

Warning

This emergency warning is issued

when a major disaster (catastrophic

phenomenon) far exceeding the

standards of a regular warning is

predicted.

-Take immediate action to protect life.

-Evacuate immediately to a shelter.

-Move to a secure location in house if it's

dangerous to go out.

Information about Evacuation (Issue by Nagoya City)

Notice toPrepare for

Evacuation

-Indicates that the occurrence of a disaster has been predicted and anEvacuation Advisory is being prepared to be issued.

-Notice to Prepare for Evacuation is announced by PR vehicles of the city, on

the Internet and by broadcasting on TV and radio.

-Those residents in target areas should be prepared for evacuation.

-If the elderly and disabled take time to evacuate, they should begin voluntary

evacuation to the upper floor of a building, shelter, or safety area.

Evacuation

Advisory

-An announcement advising evacuation to residents of the target areas due to

the possibility of a disaster occurring.

-Advisory through the Internet, TV, radio and sirens by city PR vehicles. (Except

in the case of landslides)

-Evacuate to the upper floor of your home or a building, shelter or safe area

near you.

Evacuation

Order

-An announcement ordering evacuation, as the risk of harm has become

imminent and the risk of one's life has increased.

-When an Evacuation Order is issued, evacuate to the evacuation destination

with the least risk. When evacuating, put out fires and lock up your home. Bring

bare essentials of items, emergency food for three days, and drinking waterwith you.


21/24

City Government Offices

Open on weekdays only, 8:45-17:30 ( : Weekends, holidays, Dec 29-Jan 3)Nagoya City Hall

Name Zip Code Address TEL FAX

Nagoya City Hall 460-8508 1-1, Sannomaru 3-chome, Naka-ku 052-9611111

!ar" #$$ice%&ranch #$$ice%

Name Zip Code Address TEL FAX

Chiku%a !ar" #$$ice 464-8644 8-3', (akuo)an-"ori, Chiku%a-ku 052-'623111 052-'625044

Higa%hi !ar" #$$ice 461-8640 '-'4, *%ut%ui 1-chome, Higa%hi-ku 052-93522'1 052-9355866

(ita !ar" #$$ice 462-8511 1'-1, Shimi)u 4-chome, (ita-ku 052-9113131 052-9145'52

(u%unoki &ranch 462-0012 9'4, (u%unoki 2-chome, (ita-ku 052-9012261 052-9021840

Ni%hi !ar" #$$ice 451-8508 18-1, Hananoki 2-chome, Ni%hi-ku 052-5215311 052-5225069

+ama"a &ranch 452-0815 358-2, +a%ui-cho, Ni%hi-ku 052-5011311 052-5033986

Nakamura !ar" #$$ice 453-8501 36-31, *akeha%hi-cho, Nakamura-ku 052-4511241 052-451'639

Naka !ar" #$$ice 460-844' 1-8, Sakae 4-chome, Naka-ku 052-2413601 052-2610535

Shoa !ar" #$$ice 466-8585 3-19, .yuchi-tori, Shoa-ku 052-'311511 052-'335534

/i)uho !ar" #$$ice 46'-8531 3-32, /i)uho-tori, /i)uho-ku 052-8411521 052-851331'

.t%uta !ar" #$$ice 456-8501 1-15, ingu 3-chome, .t%uta-ku 052-6811431 052-6821496

Nakagaa !ar" #$$ice 454-8501 223, *akaata 1-chome, Nakagaa-ku 052-3621111 052-3626562

*omi"a &ranch 454-0985 215, Haruta 3-chome, Nakagaa-ku 052-3018141 052-301865'

/inato !ar" #$$ice 455-8520 12-20, (omei 1-chome, /inato-ku 052-6513251 052-65161'9

Nanyo &ranch 455-08'3 1801, Harutano 3-chome, /inato-ku 052-3018118 052-3018399

/inami !ar" #$$ice 45'-8508 3-10, /aehama-"ori, /inami-ku 052-8115161 052-8116360

/oriyama !ar" #$$ice 463-8510 3-1, #ata 1-chome, /oriyama-ku 052-'933434 052-'942256

Shi"ami &ranch 463-00031390-1, Shimo%hi"ami +oko)ut%umi,/oriyama-ku

052-'362000 052-'364666

/i"ori !ar" #$$ice 458-8585 15, .oyama 2-chome, /i"ori-ku 052-6212111 052-6238191

*oku%hige &ranch 458-080118-41, .)a *oku%hige, Narumi-cho,

/i"ori-ku

052-8'52202 052-8'83'66

/eito !ar" #$$ice 465-8508 50, (amiya%hiro 2-chome, /eito-ku 052-''31111 052-''3'864

*emaku !ar" #$$ice 468-8510 201, Shima"a 2-chome, *emaku-ku 052-8031111 052-8010826



22/24

Health Center (Hokenjo)

Open on weekdays only, 8:45-17:30 ( : Weekends, holidays, Dec 29-Jan 3)

Main Services

-Issue a Boshi Kenko Techo (maternal and child health handbook), carry out medical

examinations of infants and consult on raising children, etc.

-Carry out medical examinations for cancer and AIDS testing and consult on health and infectious

diseases, etc.-Consult on complaint against food, business permit of eating place, registration of dogs

-Health consultation on the insect pests, housing, etc.

Ward Zip Code Address TEL FAX

Chiku%a 464-0841 8-3', (akuo)an-tori, Chiku%a-ku 052-'531951 052-'513545

Higa%hi 461-0003 '-'4, *%ut%ui 1-chome, Higa%hi-ku 052-9341205 052-93'5145

(ita 462-8522 1'-1, Shimi)u 4-chome, (ita-ku 052-91'6541 052-9112343

(u%unoki &ranch #$$ice 462-0012 96', (u%unoki 2-chome, (ita-ku 052-9026501 052-9026502

Ni%hi 451-8508 18-1, Hananoki 2-chome, Ni%hi-ku 052-5234601 052-5312000

+ama"a &ranch #$$ice 452-0815 161-1, +a%ui-cho, Ni%hi-ku 052-5042216 052-504221'

Nakamura 453-0024 4-'-18, /eiraku-cho, Nakamura-ku 052-4812216 052-4812210

Naka 460-0011 1-8, Sakae 4-chome, Naka-ku 052-265-2250 052-265-2259

Shoa 466-002' 3-19, .yuchi-tori, Shoa-ku 052-'353950 052-'31095'

/i)uho 46'-002' 45-2, *anae-"ori 3-chome, /i)uho-ku 052-83'3241 052-83'3291

.t%uta 456-0031 1-15, ingu 3-chome, .t%uta-ku 052-68396'0 052-6815169

Nakagaa 454-0911 1-223, *akaata, Nakagaa-ku 052-3634455 052-36121'5

*omi"a &ranch #$$ice 454-0985 3-215, Haruta, Nakagaa-ku 052-3035321 052-3035438

/inato 455-0015 2-1, (oei 2-chome, /inato-ku 052-65164'1 052-6515144

Nanyo &ranch #$$ice 455-08'3 1806, Harutano 3-chome, /inato-ku 052-3028161 052-30146'4

/inami other than $or ollution

45'-0833 5-1-1, Higa%himatae-cho, /inami-ku 052-6142811 052-6142818

/inami $or ollution only

45'-8508 3-10, /aehama-"ori, /inami-ku 052-823-9422 052-823-9425

/oriyama 463-0011 3-1, #ata 1-chome, /oriyama-ku 052-'964610 052-'960040

Shi"ami &ran%h #$$ice

463-00031390-1, Shimo%hi"ami +oko)ut%umi,/oriyama-ku

052-'362023 052-'362024

/i"ori 458-0033 '15, .iarago 1-chome, /i"ori-ku 052-8911411 052-8915110

*oku%hige &ranch #$$ice

463-0011 18-41, *oku%hige, Narumi-cho, /i"ori-ku 052-8'8222' 052-8'833'3

/eito 465-8506 50, (amiya%hiro 2-chome, /eito-ku 052-''83104 052-''36212

*emaku 468-0056 201, Shima"a 2-chome, *emaku-ku 052-80'3900 052-8031251

Immigration BureauImmigration BureauImmigration BureauImmigration Bureau Information CenterInformation CenterInformation CenterInformation Center

TEL

Dial0570-013904 (from anywhere in Japan)

03-5796-7112 (PHSIP phonesfrom outside Japan)

Hours 830 - 1715

Counter

Address

Nagoya Regional Immigration Bureau, 1st floor5-18 Seiho-cho, Minato-ku, Nagoya City, 455-00751 minute walk from Nagoya Keibajo-mae Station on theAonami Line.See on the back cover of the pamphlet for moredetails.

Hours 830 - 1715

Sat & Sun, holidays, Dec 29-Jan 3

Main Services and Procedures for

Residents

Acquiring and changing status of

residence

Renewing status of residence

Acquiring a re-entry permit

Acquiring a permit for engaging

in activity outside scope permitted

Acquiring a work qualification

certificate


23/24

Holiday Emergency Clinic

Clinics Open Services Hours TEL

Nagoya Medical AssociationEmergency Center *

Sundays, holidays,Dec 30 to Jan 3

Eye, Ear, Nose &

Throat

930-12001300-16301730-2030

052-9377821

Mon through Fri(closed on holidaysDec

30 to Jan 3)

Internal Medicine /Pediatrics

1930-600

Saturdays(closed on holidaysDec

30 to Jan 3)1730-600

Sundays, holidays,Dec 30 to Jan 3

930-12001300-16301730-600

West Weeknight Emergency Center(Nakagawa Ward Holiday EmergencyClinic)

Mon through Fri(closed on holidaysDec 30 to Jan 3)


2030-2330

052-361-7271

South Weeknight Emergency Center(Minami Ward Holiday EmergencyClinic)

052-6110990

East Weeknight Emergency Center(Moriyama Ward Holiday EmergencyClinic)

052-795-0099

Chikusa Ward Holiday EmergencyClinic

Sundays

holidaysDec 30 to Jan 3


930-12001300-1630

052-7331191

Kita Ward Holiday Emergency Clinic 052-9155351

Nishi Ward Holiday Emergency Clinic 052-5312929

Nakamura Ward Holiday EmergencyClinic

052-4718311

Showa Ward Holiday Emergency Clinic 052-7633115

Mizuho Ward Holiday Emergency Clinic 052-8328001

Atsuta Ward Holiday Emergency Clinic 052-6827854

Nakagawa Ward Holiday EmergencyClinic

052-3617271

Minato Ward Holiday Emergency Clinic 052-6537878

Minami Ward Holiday Emergency Clinic 052-6110990

Moriyama Ward Holiday EmergencyClinic

052-7950099

Midori Ward Holiday Emergency Clinic 052-8921133

Meito Ward Holiday Emergency Clinic 052-7746631

Tempaku Ward Holiday EmergencyClinic

052-8010599

Nagoya North Dental Health CareCenter

Sundaysholidays

Dec 30 to Jan 3 Dental Surgery

900-1100 052-9158844

Nagoya South Dental Health CareCenter

1300-1500 052-8248844

Aichi Dental Health Care Center

Sundays, holidays

Aug 13 to Aug 15

Dental Surgery

900-1200

052-9629102Dec 29 900-1100

Dec 30 to Jan 3900-1100

1300-1500

* Pediatricians are also available in addition to regular physicians during the following reception times.(Weekdays) 20:30-23:00(Saturdays)17:30-23:00(Sundays, holidays, Dec 30-Jan 3) 9:30-12:00, 13:00-16:30, 17:30-20:30


24/24

Other useful guidebooks

Council of Local Authorities for International RelationsMultilingual Living Information

Aichi International Association Aichi Handbook

Supportive editorial work by members of the 2012 and 2013 Foreign Resident Discussion

Meetings

Publisher: International Relations Division, Office of the Mayor, City of Nagoya

E-mail: [email protected]

TEL: 052-972-3062 / FAX: 052-962-7134

Date of Issue: February 2014

Information contained in this booklet is current as of November 1, 2013.

This pamphlet is produced using recycled paper.

Contact by TEL, FAX or Email

Nagoya Oshiete Dial (Japanese)TEL052-953-7584 [email protected]

Hours 8:00-2100 (7 days a week)

For more information on Nagoya

City of Nagoya Official Website

Posted in English, Chinese, Korean,

Portuguese, Filipino, Spanish, Italianhttp://www.city.nagoya.jp/

This pamphlet is also available for

download online.

english nagoya living guide

Documents