English IC33 Chapter 16 MockTest

Question 1

Mr A, an agent has taken renewal premium of large

amount from the customer. He spends the whole

premium amount and fails to deposit the customers

premium amount with the Insurance company.

What action will be taken?

A He is licence will be disqualified

B He has to pay a fine of Rs 1000

C No action will be taken against him

D He will be given a verbal warning by the Insurer

Question 2

Which Act was formed to regulate and develop the

Insurance industry in India

A Life Insurance Corporation Act 1956

B Marin Insurance Act 1963

C Public Liability Insurance Act 1991

D IRDA Act 1999

Question 3

Mr A, an agent chooses to offer rebate to a

prospect in order to close a sale and meet his

target. As per Sec. of 41 of Insurance Act 1938

A An agent can not offer any rebate on premium as

an inducement to the policy holder

B An agent can offer rebate inorder to meet his

target

C An agent can offer rebate in form of gold

D Agents need to take permission from the insurer

before offering rebate

Question 4

Agent's licence is to be renewed ____________

A Every year

B After 5 years

C After 3 years

D After 15 years

Question 5

Insurance Agent should bring to the notice of the

insurer any adverse habit or income inconsistency

of the prospect, in the form of report called

A Confidential Reports

B Private Reports

C Special Reports

D Personal Reports

Question 6

Insurance Agent who hold the licence to act as a

agent for both are life insurer and general insurer

are called

A Insurance Agent

B Composite Insurance Agents

C General Insurance Agency

D None of the above

Question 7

If an agent is found guilty of criminal

misappropriation the designated person will

_____________

A Cancel the licence

B Issue a duplicate licence

C Renew the existing licence

D Take sonic fees from the agent

Question 8

Mr A, an agent has lost his Insurance licence, RDA

will issue him a new licence on payment of

A Rs. 500

B Rs. 50

C Rs. 100

D None of the above

Question 9

For renewal of licence Agent need to undergo an

additional training of

A 25 Hrs

B 50 Hrs

C 75 Hrs

D No training

Question 10

As per the Sec. 42 sub section (4) of Insurance Act

1938, agent licence will be disqualified if she or he

A Not good in communication

B Not holding his own house

C Unsound mind

D Non Educated

Question 11

Insurance agent represents the ________________

A Insurance company

B Sub-agent

C co-agent

D Broker

Question 12

Identify the statement which is not correct.

Insurance agent should ___________

A Indicate the scale of commission if asked by the

customer

B Share the commission by way of rebate

C Disclose his licence on demand

D Indicate the premium to be charged

Question 13

Which of the below statement is correct?

A If agent loses the licence, then no duplicate

licence is issued. The agent has to wait till the time

of renewal, when another copy is issued

B If agent loses the licence, then the Authority may

issue a duplicate licence free of cost.

C If agent loses the licence, then the Authority may

issue a duplicate licence only after a FIR is lodged

and a waiting period of 30 days_

D If the agent loses the licence, then the Authority

may issue a duplicate licence on payment of a fee of

rupees fifty.

Question 14

Minimum qualification required for insurance agent

is _________ pass.

A Graduate

B 10th

C Post-graduate

D 7th

Question 15

The licence of agency is valid for a period of

A 5 Years

B 3 Years

C 1 Year

D 2 Years

Question 16

First time applicant of agency licence shall have

completed from an RDA approved institution, at

least ____________

A 50 hrs practical training

B 55 hrs practical training

C 60 hrs practical training

D No training

Question 17

Mr A, holds a licence as an Insurance Advisor, what

are the points he must always adhere to...

A Disclose his licence to the prospect on demand

B Explain carefully the requisite information in

respect of insurance products offered

C Disclose the commission in respect to the

insurance product, if asked by the prospect

D All of the above

Question 18

________ is the fees payable to the Authority for

issue I renewal of licence to Act as an insurance

agent or composite insurance agent.

A 250

B 150

C 520

D 100

Question 19

Applicant shall complete ____________ hours

training to become an insurance agent.

A 50

B 100

C 30

D 25

Question 20

The Authority may issue duplicate licence in case it

is ____________

A Lost

B Destroyed

C Mutilated

D All of the above

Question 21

Which of the below statements is correct?

A The prime purpose of insurance regulation is to

protect the insurance companies

B The prime purpose of insurance regulation is to

protect the policyholder

C The prime purpose of insurance regulation is to

protect the insurance intermediaries

D The prime purpose of insurance regulation is to

protect the Government

Question 22

Which Act govern the insurance business in India

A IRDA Act 1999

B Insurance Act 1938

C Consumer Protection Act 1956

D None of the above

Question 23

______________ may deal with more than one life

insurance company or general insurance company

or both.

A Agent

B Surveyor

C Composite agent

D None of the above

Question 24

For seeking licence to act as a composite agent one

has to complete from an RDA approved institution

atleast

A 100 hrs practical training

B 75 hrs practical training

C 60 hrs practical training

D 65 hrs practical training

Question 25

Detail provisions relating to licensing of Agent are

available at the website of RDA

A www.irdaindia.gov.in

B irda..agent.in

C insurance agent. in

D None of the above

Question 26

Licence to work as an insurance agent is issued by

_______________

A General Insurance Corporation (GIG)

B Insurance Regulatory & Development Authority

(RDA)

C State Bank of India (SBI)

D Post office

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English IC33 Chapter 17 MockTest

Question 1

An Agent is called good salesman when Agent is

successful and earns high commission

B Has the ability to feel as the other person does in

order to be able to sell him a product

C Patience and self confidence

D Zeal to success

Question 2

IRDA has decided to implement guidelines on

persistency from ____________

A 1st July 2011

B 1st July 2012

C 1st July 2013

D 1st July 2014

Question 3

An insurance agent is typically a representative of

______________

A Customer

B Insurance company

C Government

D IRDA

Question 4

Which of the below statements is incorrect?

A An individual insurance agent is a representative

of the insurance company and is governed by the

agent-principal relationship.

B An individual insurance agent"s primary

relationship and responsibility is to the insurance

buyer and not the insurance company.

C Insurance broker, who represents the insured,

generally does not have any contractual agreement

to exclusively serve any one insurance company

D Insurance broker is expected to represent the

customer's interest when choosing the right

product and company that would best fit the

customer's particular needs_

Question 5

When an applicant is seeking license for the first

time, he I she is supposed to undergo

____________ of practical training from an

approved institution) in life insurance.

A 25 hours

B 50 hours

C 75 hours

D 100 hours

Question 6

Mr. Amit wants to but a policy, he approaches a

bank for the same this is

A BanGassuranGe

B Brokers

C Agent

D None of the above

Question 7

Renewal comission is paid to agent because

A Agent has worked hard to generate new business

B To conserve business is also part of agents job

C Insurer wants to retain agent

D This policy was sourced by agent

Question 8

Select the correct option_ Stages in the

development of the agents

A Handshaking and then handholding

B handholding and then handshaking

C Handshaking

D None of the above

Question 9

Proportion of policies remaining in force at the end

of the period out of the total policies in force at the

beginning of the period is referred to as

__________________

A Persistency

B Consistency

C Uniformity

D Reliability

Question 10

An insurance broker represents ______________

A Insurance company

B Insured

C Association of insurance companies

D Community of people who have already taken

insurance

Question 11

Bancassurance Means

A Bank cross sell insurance product

B Bank support the insurance company with his

database

C Only option( i) is correct

D Only option (I & II) is correct

Question 12

Effective from _________ a standard proposal form

has been adopted by all life insurance

A 41153

B 41518

C 41061

D 41426

Question 13

Hurt not other with that which pains yourself is

golden rule of which religion

A Jainsim

B Buddhisim

C islam

D Christianity

Question 14

Fire in belly means

A Hunger to excel

B Be feel hungry

C Work only for commission

D None of the above

Question 15

In 1964, Harvard Business Review published a study

on "What makes a good salesman". The authors

came up with an interesting insight. They found that

a good salesman should have two basic qualities.

Which are those two qualities?

A Affection and zeal to succeed

B Patience and pro-activeness

C Empathy and ego drive

D Hunger for growth and self-confidence

Question 16

Some very basic ethical principles to be followed by

people working in insurance industry

A Keep your words

B Be true to your self

C Avoid harm and be fair

D All the above

Question 17

As per insurance act an agent who is licensed under

section 42 of the insurance act is paid commission

A Far Procuring Business

B For Continuance of Business

C For not doing business

D both a and b

Question 18

Which of the below reflects Principle 2 of the

Insurance Marketplace Standards Association

(IMSA) principles?

A To provide competent and customer-focused

sales and service.

B To engage in active and fair competition.

C To provide for fair and expeditious handling of

customer complaints and disputes.

D To maintain a system of supervision and review

that is reasonably designed to achieve compliance

with these principles of ethical market conduct.

Question 19

Taking a loan to buy a new policy is

A beneficial for the policy holder has he get extra

protection for his family

B Not beneficial for the customer

C The agent get opportunity to sell more policies

D beneficial for policy holder as he will not have to

put aside more money

Question 20

Before the composite licence could be renewed, the

applicant needs to undergo renewal training of

_____________ from an approved institution.

A 25 hours

B 50 hours

C 35 hours

D 75 hours

Question 21

There are no free lunches in sales means

A Agent can not have lunch at customer place

B Agent can not offer rebate to customer

C An Agent is not an employee so insurer does not

provide free lunch to agent

D Success has a price

Question 22

The license issued to the agent is valid for

______________

A One year

B Two years

C Three years

D Five years

Question 23

Major unethical areas are

A Misrepresation

B Replacement

C Wrong Illustraion

D All of the above

Question 24

________ has gained much momentum as a

preferred marketing channel for some of the

private life insurance co in India

A Bancrassurance

B Internet

C Mail Marketing

D Through Brokers

Question 25

"Hurt not others with that which pains yourself'.

This golden rule of ethics is given in the teaching of

which religion?

A Buddhism

B Christianity

C Hinduism

D Judaism

Question 26

As per Section 182 of the Indian Contract Act,

__________ is a person employed to do any act for

another or to represent another in dealing with a

third person.

A Principal Officer

B Proxy

C Mediator

D Agent

Question 27

Direct marketing involves which of the below?

A Telemarketing

B Insurance agents

C Bancassurance

D All of the above

Question 28

If an agent wants to earn more commission

A He will meet fixed number of existing customers

B He will have to meet more number of prospects

C Do nothing as he getting renewal commission

D Persuade to surrender exiting policy and buy new

one - to existing customer

Once you are finished, click the button below. Any

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English IC33 Chapter 18 MockTest

Question 1

The agent must personally handover the policy

document to the customer because

_______________

A He has chance to upsell

B He can build rapport

C He can ask for reference

D All of the above

Question 2

Qualified prospects are _________

A Who need insurance and can pay for the same

B Gan pass underwriting test

C Gan be approached on favourable basis

D All of the above

Question 3

Mr. Ajay is persuading prospect to buy insurance

policy to achieve his sales target, this behaviour is

A Ethical

B Professional

C Unethical

D Moral

Question 4

The key to successful closing lies in helping the

prospect to say ________

A No

B Don't know

C Yes

D Maybe

Question 5

Agent can get buying signal from

A Prospect's body language

B Earning of the prospect

C Marital status

D Existing saving of the prospect

Question 6

Mr Ajay is approaching his colleague for insurance

selling this is an example of

A Immediate Group

B Natural Market

C Central of influence

D References

Question 7

Which of the below statement best describes a

"testimonial"?

A An endorsement from a satisfied customer

B Test result for a product in a benchmarking test

C List of tests that a product must pass

D Money required to test a product

Question 8

Which of the following is not part of sales process?

A Prospecting

B Sales interview

C Loss assessment

D Closing

Question 9

Identify the incorrect statement with regards to a

'qualified' prospect.

A A qualified prospect is one who can pay for

insurance

B A qualified prospect is one who can be

approached on a favourable basis

C A qualified prospect is one who is academically

well qualified to buy insurance

D A qualified prospect is one who can pass the

company underwriting requirements

Question 10

It is said that life Insurance is sold not bought

A Individual are often unable to identify their own

saving needs

B Individual are often able to identify their own

saving needs

C As there are many insurance company in the

market

D Nobody wants to buy Life insurance

Question 11

In insurance, need-gap analysis involves

_________________. I. Identifying the areas where

the prospect needs insurance protection

A Identifying the areas where the prospect needs

insurance protection

B Identifying people to work as insurance agents

C Identifying how much assets a prospect has

D Identifying the poverty level of the prospects

Question 12

In the beginning of year number of policies sold

were 2000, at the end of year the no. of policies

inforce were 1800 so persistency ratio

A 0.95

B 0.8

C 0.9

D Remains same

Question 13

Which of the below statement is correct?

A Selling is an art and not a science

B Selling is a science and not an art

C Selling is neither an art or a science

D Selling is both an art and a science

Question 14

The easiest people to approach for business would

be

A natural Market

B Immediate Group

C Central of influence

D References

Question 15

Handling objection techniques

A Listen, acknowledge: probe: answer confirm

B Good communication skills

C Good Soft Skills

D Good Listening Skills

Question 16

Which of the below statement is correct?

A Life insurance is sold, not bought

B Life insurance is bought, not sold

C Life insurance is neither bought nor sold; it is a

necessity and hence should be bought by every

individual.

D None of the above

Question 17

Service review should be done

A Once in six month

B Once in twelve month

C Once in two years

D Whenever customer purchases new policy

Question 18

In India most of the policies are sold by

A Internet

B Agent

C Bancassurance

D Broker

Question 19

Cold Calling is ________________

A Meeting customers in winter

B Meeting customers when they are suffering from

cold

C Meeting people unannounced

D Meeting customer after fire was extinguished

Question 20

_____________ as a profession refers to the act of

inducing a commercial transaction through inducing

the purchase of a product or service, such act being

carried out with the intent of earning remuneration.

A Marketing

B Selling

C Advertising

D Promotion

Question 21

Before recommeding the soultion to the prospect

agent should

A Check financial capacity of the prospect

B Review Prospective needs in details

C Review the Fact Find form

D Take Underwriters approvals

Question 22

Mr A shortlisted the contact numbers from

telephone directory to make insurance sales call,

this is _____________

A Immediate Group

B Gold Galling

C Natural Market

D References

Question 23

While prospecting for selling insurance,

approaching the members of a caste or community

association will be classified under which category?

A Immediate group

B Natural market

C Centres of influence

D References and introductions

Question 24

Best way to approach a group for insurance

A Testimonial

B E-mails

C Cold Calling

D Conducting Seminars & Events

Question 25

Prospecting in an insurance sale is ______________

A Gathering the names of people who may be

interested in insurance

B Preparing a list of all the persons in the city

C Enlisting all the policyholders of the branch office

D Preparing list of all the agents in the

neighbourhood

Question 26

Agent should keep in touch with customers

A Once in a year

B Throught the year

C whenever the renewal premium is due

D whenever customer needs service

Question 27

First step in Sales Process

A Qualifying the list of prospects

B Identify and build up list of prospects

C Gather information about the prospects

D Policy delivery

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English IC33 Chapter 19 MockTest

Question 1

In customer relationship the first impression is

created:

A By being confident

B By being on time

C By showing interest

D By being on time, showing interest and being

confident

Question 2

Which of the below tips are useful for making a

good first impression?

A Being on time always

B Presenting yourself appropriately

C Being open, confident and positive

D All of the above

Question 3

Select the correct statement:

A Ethical behaviour is impossible while selling

insurance

B Ethical behaviour is not necessary for insurance

agents

C Ethical behaviour helps in developing trust

between the agent and the insurer

D Ethical behaviour is expected from the top

management only

Question 4

Vijay is an insurance Advisor since the past 3 years

although he has good knowledge about Insurance

but he is always late for a client meeting. How will

this habit impact Vijay"s profession?

A Vijay will never be able to close the sale

B Vijay will be able to build rappot with the

customer

C Vijay will never be able to leave a good first

impression on customer

D Vijay will not receive any reference from the

customer

Question 5

Active listening involves

A Paying attention

B Confidence

C Trust

D Smiling face

Question 6

Which role does the agent play at the policy

acceptance stage

A Incase additional information is required he

should promptly inform the customer

B Follow up on FPR issuance and proactively

communicate to the customer about the same

C Understand the financial needs of the customer

and recommend ;_9 solution

D Act as a primary underwriter

Question 7

_____________ refers to the ability to perform the

promised service dependably and accurately.

A Reliability

B Responsiveness

C Assurance

D Empathy

Question 8

Which among the following is not an element of

active listening?

A Paying good attention

B Being extremely judgmental

C Empathetic listening

D Responding appropriately

Question 9

Empathetic listening means

A To agree to everything the customer says....

B Putting yourself in the shoes of the customer and

understanding the experience from his point of

view

C Analyzing the customer"s experience in detail and

making notes

D To sympathize with the customers current

situation

Question 10

_____________ relate to one's ability to interact

effectively with other workers and customers, both

at work and outside.

A Hard skills

B Soft skills

C Negotiating skills

D Questioning skills

Question 11

Leaving a good first impression involves

A The agent demonstrating confident, positive

attitude and punctuality

B The Agent earring all the product broschures with

him

C The Agent sharing his qualification details with the

customer

D None of the above

Question 12

What is meant by customer lifetime value

A The total cost incurred on the customer over a

period of time

B Value of the customer in terms of the annual

premium contributed in a particular year

C Sum of economic benefits that can be derived by

building sound relationship with a customer over a

period of time

D None of the above

Question 13

Manoj is working as an Insurance Advisor. He had

sold an insurance policy to Mr. Verma in year 2009 ,

unfortunately Mr Verma met with a fatal accident

this year and passed away. Manoj came to know

about Mr. Verma"s death, What must Manoj do in

this situation

A Manoj must make a phone call to Mr Verma"s

family and offer his Condolences

B Manoj feels sorry for Mr Verma and remembers

the day he first met him

C Manoj hears the news, feels sorry for a moment

and then continues his daily activities

D Mario] must immediately inform the insurance

company about his client"s death and expediate the

process of claim settlement process far Mr.

Verma"s family.

Question 14

What are some non verbal gestures that indicate

defensiveness and non receptivity

A Smiling face

B Arms are crossed infront of you

C Purposeful gestures

D Shoulders held back

Question 15

What are some non verbal gestures that indicate

the Advisor is paying attention to the customer

A Asserting one"s opinion respectfully

B Look at the speaker directly and put aside

distracting thoughts

C Treating the customer with respect

D Not inerruptinng the speaker

Question 16

What is the most important part of gaining

customer's trust over a period of time

A Clear communication and being present when the

customer needs assistance

B Agree to whatever the customer says

C Try and make sonic concessions for the customer

D Share the details of all our products on a regular

basis

Question 17

What is meant by customer lifetime value?

A Sum of costs incurred while servicing the

customer over his lifetime

B Rank given to customer based on business

generated

C Sum of economic benefits that can be achieved by

building a long term relationship with the customer

D Maximum insurance that can be attributed to the

customer

Question 18

In a customer's mind, there are two types of

feelings and related emotions that arise with each

service failure on part of the insurance company.

These feelings are

A Confusion and empathy

B Dishonesty and revenge

C Ignorance and sympathy

D Sense of unfairness and hurt ego

Question 19

Active listening involves: I. Paying attention to the

speaker

A Paying attention to the speaker

B Giving an occasional nod and smile

C Providing feedback

D Paying attention to the speaker, giving an

occasional nod and smile and providing feedback

Question 20

Which of the below elements promote trust?

A Communication, assertiveness and being present

B Politeness, affirmation and communication

C Attraction, communication and being present

D Affirmation, assertiveness and attraction

Question 21

How can an agent strengthen his relationship with

the customer

A By keeping touch with the customer from time to

time

B Greeting him on special occassions

C Both a & b options

D a Option

Question 22

Ajay singh is saving in an insurance policy since the

past 4 years. Ever since he has purchased the policy

for every query he has to visit the branch, hence

whenever he visits the branch he is irritated... What

according to you is missing in the client Advisor

relationship.

A Mr Singh"s Advisor is never present when he

needs him for a policy query

B The Advisor has given incomplete information to

the customer

C Active listening from the Advisor is missing

D None of the above

Question 23

____________ is not a tangible good.

A House

B Insurance

C Mobile Phone

D A pair of jeans

Question 24

What is the role of an insurance agent at point of

sale

A Agent acts like a personal financial planner and

Advisor

B Designer of customised solutions and a

relationship builder

C Thrives on building trust and long term

relationships

D All of the above

Question 25

___________ is not an indicator of service quality.

A Cleverness

B Reliability

C Empathy

D Responsiveness

Question 26

________________ is reflected in the caring

attitude and individualised attention provided to

customers.

A Assurance

B Empathy

C Reliability

D Responsiveness

Question 27

Which service indicators are highlighted by the well

known model on service quality ( Named

SERVQUAL)

A Reliability and Responsiveness

B Reliability and Assurance

C Empathy and Sympathy

D Reliability/ Responsiveness/ Assurance/ Empathy/

Tangibles

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English IC33 Chapter 20 MockTest

Question 1

How is the complaint to be launched with an

insurance ombudsman?

A The complaint is to be made in writing

B The complaint is to be made orally over the phone

C The complaint is to be made orally in a face to

face manner

D The complaint is to be made through newspaper

advertisement

Question 2

Which of the below will be the most appropriate

option for a customer to lodge an insurance policy

related complaint?

A Police

B Supreme Court

C Insurance Ombudsman

D District Court

Question 3

Which among the following is not a pre-requisite for

launching a complaint with the Ombudsman?

A The complaint must be by an individual on a

'Personal Lines' insurance

B The complaint must be lodged within 1 year of the

insurer rejecting the complaint

C Complainant has to approach a consumer forum

prior to the Ombudsman

D The total relief sought must be within an amount

of Rs. 20 lakhs.

Question 4

Which of the below consumer grievance redress al

agencies would handle consumer disputes

amounting between Rs. 20 lakhs and Rs. 100 lakhs?

A District Forum

B State Commission

C National Commission

D Zilla Parishad

Question 5

Are there any fee I charges that need to be paid for

lodging the complaint with the Ombudsman?

A A fee of Rs 100 needs to be paid

B No fee or charges need to be paid

C 20% of the relief sought must be paid as fee

D 10% of the relief sought must be paid as fee

Question 6

What is the time limit for approaching an Insurance

Ombudsman?

A Within two years of rejection of the complaint by

the insurer

B Within three years of rejection of the complaint

by the insurer

C Within one year of rejection of the complaint by

the insurer

D Within one month of rejection of the complaint

by the insurer

Question 7

Which of the following is the duty of an

Ombudsman

A Recommendation must be made within one

month of the receipt of the complaint

B The copy of the complaint should be sent to both

the complainant and insurance company

C Both of the above

D None of the above

Question 8

What does a product defect mean

A Imperfection

B Shortcoming

C Inferior quality

D All of the above

Question 9

Who is the central repository of insurance grievance

data

A DAC

B COPA

C IGMS

D III

Question 10

Which among the following cannot form the basis

for a valid consumer complaint?

A Shopkeeper charging a price above the MRP for a

product

B Shopkeeper not advising the customer on the best

product in a category

C Allergy warning not provided on a drug bottle

D Faulty products

Question 11

Expand the term IGMS.

A Insurance General Management System

B Indian General Management System

C Integrated Grievance Management System

D Intelligent Grievance Management System

Question 12

Which forum has the jurisdiction to entertain

complaints exceeding Rs 100 lakhs

A District forum

B State forum

C National forum

D Municipal forum

Question 13

Complaint can be made to the Ombudsman if

___________

A The complainant is not satisfied with the reply

given by the insurer

B If the complaint is pending for a long time in any

other court

C Complaint can be made within 2 years from the

date of rejection

D None of the above

Question 14

Is there a fee for filling a complaint at the national

level

A Rs. 10000

B Rs. 15,000

C Rs, 5000

D No free

Question 15

The awards by the Ombudsman are governed by

the following rules

A Award should not be more than RS 20 lakhs

B Award should be made within a period of 3

months from the date of receipt of the complaint

C Insurer shall comply with the award and send a

written intimation to the ombudsman within 15

days of the receipt of acceptance

D All of the above

Question 16

Which act was passed to imporove the protection of

consumer interests

A Consumer protection act 1986

B 1993 the Malhotra committee

C GIBNA 1872

D None of the above

Question 17

Which forum has the jurisdiction to entertain

complaints upto Rs 20 lass

A District forum

B State forum

C National forum

D Municipal forum

Question 18

Judicial channel for grivience established by the

central government is

A State Forum

B District Forum

C National forum

D Lifeline

Question 19

The ________________ has jurisdiction to entertain

complaints, where value of the goods or services

and the compensation claimed is up to Rs.20 lakhs.

A District Forum

B State Commission

C Zilla Parishad

D National Commission

Question 20

Can a complaint be launched against a private

insurer?

A Complaints can be launched against public

insurers only

B Yes, complaint can be launched against private

insurers

C Complaint can be launched against private

insurers only in the Life Sector

D Complaint can be launched against private

insurers only in the Non-Life Sector

Question 21

Which of the below statement is correct with

regards to the territorial jurisdiction of the

Insurance Ombudsman?

A Insurance Ombudsman has National jurisdiction

B Insurance Ombudsman has State jurisdiction

C Insurance Ombudsman has District jurisdiction

D Insurance Ombudsman operates only within the

specified territorial limits