endoscopy - building an electronic booking system

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Endoscopy Scheduling system WSHT

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Presentation from NHS Improvement endoscopy workshop held at Ambassadors Hotel, London on 29 January 2013 http://www.improvement.nhs.uk/diagnostics/EndoscopyImprovement/Events.aspx Building an electronic booking system Richard Fowler Western Sussex Hospitals NHS Trust

TRANSCRIPT

Page 1: Endoscopy - building an electronic booking system

Endoscopy Scheduling system

WSHT

Page 2: Endoscopy - building an electronic booking system

Introduction

• Background

• Current working practice

• Moving Forward

• Utilising new procedures

• Ups and downs

• Limitations / problems

• IT requirements

Page 3: Endoscopy - building an electronic booking system

Background WSHT Endoscopy

• Endoscopy carried out on two sites

• 11-12 activity was around 18,000 procedures

completed across sites

• Service operates within normal working week

• Demand expected to increase up to 75% in the coming

5 years

Page 4: Endoscopy - building an electronic booking system

Current working practices

• Each site has its own dedicated admin/scheduling team

• Each site use Paper diary's for scheduling

• Limited transparency on available capacity

• Very labour intensive to manage

• Open to not using all capacity

Page 5: Endoscopy - building an electronic booking system

Reasons behind change

• JAG Visit indicated to adopt better scheduling

• Improvements had to happen

• Needed to be within the trust IT framework

• Recognised that the system had to be an across site

system

Page 6: Endoscopy - building an electronic booking system

Moving Forward

• Basis for system was Hospital SEMA system and theatre

scheduler

• Proved to be more cost effective due to already being

in situ

• Works along side pre-assessment clinics

• Proved to eliminate inappropriate booking

• Simple and easy to use

• Eliminated the need for paper diary system

Page 7: Endoscopy - building an electronic booking system

Negatives & Positives

Negatives• Introduction to team

• Adverse to adopt new system

• Reverting back to paper diary system

• JD/roles will change

• Team adverse to change

Positives• Cross site booking system

• No additional cost

• Will aim to eliminate inappropriate booking

• Will work along side pre-assessment clinics

• Clear understanding of capacity

• All capacity catered for

• Reduce mistakes

Page 8: Endoscopy - building an electronic booking system

Potential constraints

• Referrals need to be completed clearly and correct for the

procedure ( Time and Points )

• System will need to be monitored ( Office Supervisor )

• Will need to be embraced by both clinical and clerical teams

• Adverse to change

• The need for particular consultants to do procedures will need

reducing

Page 9: Endoscopy - building an electronic booking system

Current IT Requirements

Current System

• Use Hospital Sema system to complete bookings

• Good system to start project as compatible with all current

hospital systems

• Adapt Theatre scheduler to accommodate endoscopy

• No real scope for Improvement

Page 10: Endoscopy - building an electronic booking system

TCI Planning

TCI Planning screen – where the Theatre booking and TCI is arranged

Page 11: Endoscopy - building an electronic booking system

Theatre planner

Theatre Planner showing utilisation

Page 12: Endoscopy - building an electronic booking system

Theatre Planner

Planner – you can see who is booked to an individual list and what they are

having done.

Page 13: Endoscopy - building an electronic booking system

Theatre Data Sheet

Theatre Datasheet which can be used to record timings through theatre

Page 14: Endoscopy - building an electronic booking system

Theatre data Sheet

Patients show on the list but are unable to be selected until they are admitted on to the

system

.

Page 15: Endoscopy - building an electronic booking system

The future for now !!!!

• Intergrated system to accommodate all endoscopy requirements for all activity.

• Comply reports to monitor service performance.

• Reports daily on weekly available capacity.

• Amends capacity when Scopist is on leave.

• Records all start and stop times at what ever selected process stages.

• Works along side Service line reporting for enhanced budget management.

• Streamlines clinical coding.

• Electronic referral

• System will allow better auditing of appropriateness