eMunicipality in BiharBriefing

Project Background

“E-Municipality in Bihar” is an effort of the Urban Development & Housing Department, Government of Bihar to adopt the principles of e-Governance and use of ICT in improving the efficiency and effectiveness of the systems and processes of Urban Local Bodies in Bihar and enhancing citizen services.

Scope of Work

• To carry out System Design, Development, Software Deployment, Training of Personnel, Implementation and maintenance for the e-Municipality project in all the 141 ULBs in Bihar.

• The project to cover 22 modules covering the entire spectrum of service delivery both external (to citizens) and internal (for ULBs information and workflow management)

E-Governance Modules

• Birth and Death Registration System• Property Tax Information & Management

System• Building Plan Approval and Regulations• Registration and Licensing System• Rent, Lease and Sairat Management

System• Advertising & Hoardings Management• Right to Information Management System• Complaints Management System (CFC)

Citizen Centric

Services

E-Governance Modules

• Water Supply and Sewerage Information• Solid Waste Management• Land and Estate Management• Health and Sanitation Information• Q&A of Legislative Assembly• Slum Management Information System• Knowledge Management System• Development Sector Schemes

Management Information System

Internal Management

Services

E-Governance Modules

• Works Management System• Personnel Management System• General Administration System• Audit Information System• IT Support (HELP DESK) System• Legal Information System• Stores Management System• Workflow & Document Management

System

InternalSupport Services

Geographical Coverage

The project covers the whole of Bihar, all the 141 ULBs in all 36 districts

Implementation Agencies

Role Organization / Agency

Project Owner (Purchaser)

Secretary, Urban Development & Housing

Department, Government of Bihar

Project Management Consultants

Support Program for Urban ReformsIPE Global Pvt. Ltd.

Implementation Consultants

[Software Development Agency]

ABM Knowledgeware Limited and

Dreamline Technologies P Ltd

Project Monitoring Mechanism

SecretaryUDHD, Bihar Government

Core Committee

Software Development

Agency ULBs

PSCData Centre

Vendor

UTASTSPUR

Payment Gateway Integrators

Highlights of eMunicipality

• Functionalities in compliance of GoI, MoUD design document

• Technical features in compliance of MIT, GoI guidelines for eGov. projects

• Three Tier Architecture• Unicode and UID compliant• Highly parameterized• Will be STQC certified• Will be integrated with the GIS

Highlights of eMunicipality

• Multiple Delivery Channels• Backend processing through system

– objective scrutiny based application processing

• Tight integration of the backend workflow with CFC based operations

• Best practices built into bring in transparency and time bound delivery

Multiple Delivery Channels

Issues and Challenges

• Low computer literacy level at ULBs other than large municipal corporations

• Poor IT infrastructure and availability of internet bandwidth

• Shortage of human resources at ULBs

• Change Management [ resistance to change and automation ]

Innovations followed

• To bridge the gap of low computer penetration and internet accessibility Patna Municipal Corporation has enrolled the Cyber Cafes where public can access the SAS application for a pre-defined fee.

• Since collection of ULB specific data was from 141 ULBs was a challenge a central data collection workshop was conducted spread over a week

• To tackle the issue of manpower shortage at ULBs, trained manpower was posted from the project even prior to commissioning the project

Results Achieved so far

• Phenomenal success in the Property Tax Self Assessment System [SAS]

• Collection of . 4.50 Cr property tax ₹through online system

• Identification of large number of missing properties through GIS base map and door to door property survey

• GIS based house numbering system

Other IT Interventions

• Central Grievance Redressal System

• Vigilance Case Monitoring System• Trade Licences Management

System• Establishment of a dedicated MIS

cell for the UDHD of Bihar.• Capacity building of ULBs• IT Infrastructure to ULBs

Online Property Tax Return

Central Grievance Redressal System

CGRS – Salient Features

• A uniform platform to register citizens’ grievances and give feedback

• Functioning linked to timelines as per the Citizen Charter for ULBs

• A well-defined escalation matrix for non adherence to defined timelines for grievance redress

• SMS gateway integration for information to citizens and field officials

• Centralized set-up to economize costs and simplify procedures

Use of CGRC

Enquiries Grievancies Resolved / Clarified Total0

1000

2000

3000

4000

5000

6000

7000

8000

Calls (Aug 2013-Aug 2014)

1444

19661

Complaints

Municipal Corpora-tions

Nagar Parishads

Nagar Panchayats

718

14023

Resolved

Municipal Corpora-tionsNagar ParishadsNagar Panchayats

Awards and Achievements

• The Property Tax Project, Bihar was adorned with the Public Choice Award under Usage of ICT in Urban Development of e-India Awards 2013

• Centralized Grievance Redressal System of UDHD has qualified in the India`s Best in as Skoch order of Merit in the Skoch Summit 2013.

GIS Property Survey : House Number Plate Fixation

• System to be followed as per Section 296 of BMA 2007– First two alphabets: indicate zone of the town – Next three digits: indicate sector in a zone– Last four digits: represent House number

Purnea: Zone & Sector Division Katihar: Zone & Sector Division

GIS Property Survey : House Number Plate Fixation

Thanks…dvasudevan.spur@ipeglobal.com