E M I L Y S P E T E R S

PROFESSIONAL SUMMARY

A self-driven professional with more than six years of sales experience in the retail industry. Areas of expertise includes customer relations, and the ability to generate positive productivity and store sales.

EXPERIENCE

07/2014 to Current Co-Manager Bebe- Troy, MI

Participate and encourage in team selling to achieve optimal results.

Set specific appointment and sale goals to employees based on prior results.

Leads the development of monthly store projects to meet business goals.

Tracking and gathering data on merchandise from sales reports on a weekly basis.

Received a World Class Service letter due to excellent client service.

Received positive fiscal year results by 12.9% over last year’s numbers.

Executed successful Spring and Fall collections producing over $50K in sales.

Trained new sales and seasonal associates each quarter.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

03/2013 to 06/2014 Store Manager, District Trainer Bebe- Sterling Heights, MI

Trained and developed sales managers for other stores in the district and region.

Trained new sales associates and promoted one to management.

Completed store operational requirements by scheduling and evaluating employees; following up on work results.

Execute marketing plans to team members based on stores results of prior sales volume.

Analyzed sales reports and provided weekly feedback to District Manager regarding merchandise mix.

Conduct employee's annual performance reviews based on specific company goals and provide timely coaching and development needs.

Handling the closing of two stores

Actively pursued personal learning and development opportunities, landing a promotion to a higher volume store.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

E M M Y S P E T E R S @ G M A I L . C O M

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11/2010 to 03/2013 Sales Manager Bebe- Columbus, OH

Accountable for personal productivity and store sales to ensure company goals are achieved.

Learn and execute all store manager responsibilities in the absence of the store manager.

Maintained store staff by recruiting, selecting, orienting, and training employees.

Assist Store Manager to evaluate store team performance and provide timely coaching and developing to achieve store results.

09/2009 to 11/2010

Sales Associate

Express Company- Columbus, OH

Lead and deliver exceptional customer experience, and effectively meet customer challenges.

Ensure loss prevention awareness and shrink control.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Priced merchandise, stocked shelves and took inventory of supplies.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

EDUCATION

May 2009 Bachelor of Science: Journalism and Mass Communication Kent State University- Kent, OH

Advertising

Minor in Marketing