empowering users, empowering libraries: interactive user instruction, activities and games that work
DESCRIPTION
Name of conference LIANZA Conference place Wellington, New Zealand Conference start date 30 Oct 2011 Conference finish date 02 Nov 2011 Abstract What are the most effective instructional practices librarians can employ to empower their patrons and maximise the utilisation of services and resources available? How do we attract library users, engage, inspire and support them in the continuous, life-long learning journey? The workshop Interactive user instruction, activities and games that work aims to respond to the need for a deeper understanding of both online and small group user instruction from the perspective of an information professional in the role of educator. It also aims to provide an insight into currently applied interactive practices, techniques and tools.TRANSCRIPT
Interactive user instruction, activities and games that work
Neda Zdravkovic, [email protected] Cook, [email protected]
RULES OF ENGAGEMENT:Seating
Each activity timed – an audio signal for time-out!
Follow-up discussion – your thoughts and questions
Handouts
ACTIVITY 1:
What kind of animal are you?
(handout, p. 2)
What are your impressions of the
activity?
Would you use it?
ACTIVITY 1I:
Boolean AND/OR searching
Combine your keywords with
Boolean
operators:
AND OR
NOT/AND NOT
BOOLEAN AND
SEARCH
ALL LIBRARIANS
PLEASE STAND UP
All who are LIBRARIANS
AND FEMALE
PLEASE REMAIN STANDING
ALL who are LIBRARIANS
AND FEMALE
AND BORN IN NZ
PLEASE REMAIN STANDING
ALLPLEASE SIT
DOWN
BOOLEAN OR
SEARCH
ALL who are LIBRARIANS
OR BORN IN NZ
ORMALE
PLEASE STAND UP
BOOLEAN NOT /
AND NOT SEARCH
ALL who are LIBRARIANS
AND NOTFEMALE
PLEASE REMAIN STANDING
What are your impressions of the
activity?
Would you use it?
SUSAN BROOKESSubject Librarian, Electrical
& Electronic EngineeringThe University of Auckland
Library
Quick Quiz
1. A couple are having a snogfest and someone asks you if you could get them to break it up.
Do you?•A: Tell them to “Get a room!”
•B: Say: “Hey guys, do you think you could do that somewhere
else? People here are starting to feel a bit uncomfortable.”
•C: Stand back and watch until they become so
uncomfortable that they leave.
ACTIVITY 3: Role-play
Difficult Service Situations
1. Fines2. Complaints (about service, policies, maintenance, can’t find items)3. Reference queries outside areas of
expertise4. Technology failure (e.g. copiers, etc.)5. Difficult patrons
3 GROUPS
EACH GROUP – A DIFFERENT SCENARIO (handout, pp. 4-6)
IN GROUPS discuss and come up with the solution
Two “actors” from each group to come up and role-play the scenario & solution
SCENARIO I(handout, p.
4)(5 min)
SCENARIO II(handout, p.
5)(5 min)
SCENARIO III(handout,
p.6)(5 min)
What are your impressions of the
activity?
STEPHANIE CARRLibrary Manager Davis Law Library
The University of Auckland Library
Activity 4: Online QUIZ
Challenges (p.7)
1. DATABASE INTERFACES & CONTENT CHANGE SUDDENLY
2. ORGANISING INTERACTIVE ACTIVITY IN A LECTURE THEATRE (no PCs)
3. VARIETY OF SKILL LEVELS & PRE-KNOWLEDGE AMONG ATTENDEES
4. TIME MANAGEMENT
5. ACHIEVING SUFFICIENT LEVEL OF “DIFFICULTY”
6. PARTICIPANT/STUDENT BEHAVIOUR
7. PRESENTER BOREDOM
8. PRESENTER TIRED
9. ACTIVITY PREPARATION
10. ONE- SHOT SESSION
