Employee Educati on and Competency Management in Times of the Digital Transformati on

DPS | THE COMPONENTS

Digitization has long ceased to be a simple buzzword. In fact, digitization is ubiquitous and only with an all-embracing, targeted strategy companies will be able to survive long term against their fast-moving competition. The cross-generational employee training and comprehensive process support – especially with regards to internal change cycles – thus is much more important today than in the past.

Introduction The datango performance suite (dps) provides innovative capabilities to introduce your employees quickly and sustain-ably into new business processes or applications and to sup-port them in a context-sensitive manner directly on the job.

The datango software allows you to create and distribute learning materials even without a dedicated datango-tool-training for fast deployment of learning initiatives. On the other side it can also be used extensively to create interactive eLearning worlds, simulations and tests, mobile learning con-tent, user guides and training documentation, context-related aids, micro-learning materials and much more.

What‘s the point?

datango instant producer

datango producer

datango collaborator

datango navigator

Intuitive process recording tool for fast and easy recor-ding of processes.

Efficientauthoringenviron-ment for the creation of eLearning, mobile learning, documentation, online help.

Private cloud-/server-based collaboration platform for multi-author teams for general provision or targeted assign-ment of learning materials to internal/external employees as well as a for reporting and education controlling, incl. a worldwide unique vulnerability analysis and prediction.

Allows to display context-sensitive EPSS-content (Electronic Performance Support System) to provide end users with the necessary knowhow and step-by-step instructions directly in the live system.

20 years of soluti on experience – bundled in a unique suite.

80% time saving in the creation of documentation

90% cost reductions for delta trainings

70% increase in employee productivity

60% reduced standard Help Desk requests

30% less time spent on classroom training

AT A GLANCE

CFO AND PROCUREMENT: Savings. Savings. Savings.

•Reduced total cost of ownership due to sustainable employee training measures

•Growing ROI for enterprise applications with a reliable software solution for creation of training materials and process documentation

•Reduced development costs by generating all eLearning formats from a True Single Source

CTO, CIO AND THE ENTIRE IT: Easy integration and budget releases for more innovation• Installation and deployment in a minimum

amount of time

• Lower Help Desk efforts,asfirstlevelrequestsaresignificantlyreducedduetoimprovedusercompetencies

• Faster implementation of content updates and translations for international locations

•Compatible with all common enterprise applica-tions and in-house developed applications

“The datango performance suite is up and running

in less than five minutes. The entire ramp-up

– including implementation and training – takes

only a few days.“

Your advantages in detail: Increased user acceptance and performance for process and software changes • Newandexistingemployeeswillbecomemoreefficient

when changes are made, as they will be informed, trained and guided step-by-step for their relevant process steps – in their context (EPSS).

• All knowledge (e.g. on best practices) is available to every employee at any time in a wide variety of individually tailored learning formats and for any desired devices.

• Successfully adapted knowledge can be recognize by meansofpersonalcertificates;inaddition,certificates can be automatically sent to the respective manager if required.

HR AND TALENT MANAGEMENT: High quality standards for increases in individual skills and competencies

•Qualitative analysis with regard to error rates and process issues

•Cost reduction for training facilities and travel as well as increasing employee productivity

•Transparent evaluation of the impact of training and documentation materials

Cost savings in all phases of the application lifecycle • Blended learning and context-based, individual instruction

of the employees leads to cost savings when organizing training courses - from key user or multiplier training to delta training.

• Thanks to the True Single Source approach, at the click of a button, various documentation, eLearning, mobile learning, EPSS, and video-based material, including UAT test scripts for user acceptance tests, is generated from a single pro-cess recording. This leads to savings in initial creation and, of course, in all future updates.

• Thanks to automated re-recordings, all content can be easily translated into approx. 40 languages at the click

of a button without any process knowledge, so that no additional translation costs are incurred and all employees worldwidereceivestandardisedandeffectivetraining.

• The learning content is integrated in your users‘ everyday work without media breaks. This leads to a reduction in usererrors,improvedsystem-dataquality,significanttimesavings,lowerhelpdeskcostsandotherbenefits.

• The content is executable without any additional plug-ins or add-ons, so that not only administration costs per learner, user or employee are reduced, but also any browser can be used thanks to HTML5 and CSS3.

Simple handling and publishing for individual authors and entire author teams • The user interface of the authoring environment is self-

explanatory and has common symbols to reduce intro- duction to a minimum.

• The recording of a process can be carried out by experts without any datango-tool-training. They hand over their process recordings to trained datango authors with a click of the mouse, allowing them to visually customize and finalizethecontentinanydidacticway.

• If authors or teams are located in multiple locations, they work systemically organized and audit-proof on a common private cloud or on-premises authoring environment. Of course,itisworkflow-based,email-supportedandwithindividual task views and reports.

• Thanks to the True Single Source approach, any output format can be exported and published quickly and easily from the authoring environment. Any learning manage-ment system (LMS) or the lean, datango-own LMS (datango learning manager) can be used for publishing the content.

OverviewWith the help of anonymized user- and learning-adoption analytics, the datango solution enables you to derive several performance-risk indicators at an early stage and make predic-tions about possible process risks and problem areas. For this purpose,youcanconfigureyouranalyticsasneeded-accor-ding to content, processes, various measurement results (KPIs) orindividuallesson/coursestepsasrequired.Withthiseffectiveearly warning system, data about anticipated user errors for a global rollout, support demands or help desk ticket volumes and other metrics, and insights can be uncovered.

In case of identified,problematicprocesssteps,acorrespon-ding help can be provided or integrated in advance – before all users get access – within the live application. This reduces help desk requests and process costs, improves data quality and much more. In addition, it is also possible to record whether general mandatory training courses have been completed in order to comply with legal requirements (e.g. on security policies and data protection).

Organizational vulnerabilities, be they process-related or other-wise, can be systematically detected, eliminated and overall productivity increased on a broad scale.

AT A GLANCE

Adoption Analytics & Prediction

datangoa corporate division of

PARIS AGDaimlerstrasse 8 A41564 KaarstGermany

www.datango.com www.paris-ag.com

T +49 2131 76201 0F +49 2131 76201 88info@datango.cominfo@paris-ag.com

Sentiment

• Increased productivity and employee performance fromthefirstdayofgo-liveofnewsoftwareor process changes

•Decreased error rates andimprovedeffectivenessofall employees

• Faster adoption and establishment of new soft-ware, releases and other process changes with higher and faster user adoption

• Increased user acceptance and motivation lead to higher process quality and reduced costs

•Transparent overview of critical and ideal business process steps across the enterprise, e.g. for iden-tifying bottlenecks or critical paths for systematic optimization

•Clear overview of completed and outstanding mandatory training courses in order to operate in compliance with the law and regulations

If you would like to know how the datango performance suite can generate considerable advantagesandbenefitsforyourpersonalchangemanagement or software rollout project, we would be pleased to provide you with detailed advice.

Contact us at: info@datango.com or +49 2131 76201 0

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