What is an Attitude ?

• It is an outward expression (through body gestures) of our state of mind.

• It is a mirror of the mind.• It reflects our thinking.

THE ICEBERG

HOW MUCH DO YOU SEE OF AN ICEBERG?

THE ICEBERG

ONLY 10 OF ANY ICEBERG

IS VISIBLE. THE

REMAINING 90% IS BELOW

SEA LEVEL.

THE ICEBERG

SEA LEVEL

10 %

90 %

VISIBLEABOVE SEA LEVEL

INVISIBLEBELOW SEA LEVEL

• The Iceberg phenomena is also applicable on human beings …

THE ICEBERG

THE ICEBERG

SEA LEVEL

KNOWLEDGE&

SKILLS

ATTITUDE

UNKNOWN TO OTHERS

KNOWN TO OTHERS

• In other words,

THE ICEBERG

THE ICEBERG

SEA LEVELBEHAVIOR

VALUES – STANDARDS – JUDGMENTS

ATTITUDEMOTIVES – ETHICS - BELIEFS

KNOWN TO OTHERS

UNKNOWN TO OTHERS

Employees - Attitude

It is the attitude that makes the difference.

This not only makes good business sense, it also reflects a deeper yearning of the human spirit to be of service, to build loving, caring relationships, to affirm our interdependence, and to bring value, beauty, and benefit into the world.

Human side of quality

The human quality should always include the following three components :

Creativity - The joy of thinking

Physical activity - The joy of working with sweat on the forehead.

Sociality - The joy of working together

Quality begins with me.

. If we are to take Total Quality to heart, we too must come to look at our own lives in a more multidimensional, interrelated and holistic manner. Taking the theme of Total Quality personally has the potential to tap us into the flow of life giving forces and ways of living and working that are ultimately most rewarding and productive

Quality is a winning attitude

1. Lost his job2. Got defeated for legislature3. Started business and failed4. Wife died of a fatal disease

5. Experienced nervous breakdown6. Contested in election for speaker in legislature and lost

7. Tried for nomination in a political party and lost8. Applied for post of land officer and didn’t get it

9. Contested for senate and lost10. Contested for vice president and lost11. Again contested for senate and lost

AND TWO YEARS LATER…..

ABRAHAM LINCOLN

GOT ELECTED AS PRESIDENT OF AMERICA

FAILURE

Does not mean (X)

You are a failure You have not yet succeeded

You have learned something

You have accom- plished nothing

You have to do it in a different way

You will never be able to do it

You are not perfectYou are inferior

You have to start afreshYou have wasted your life

It means (4)

You should try very hard

You should give up

It takes a little longerYou will never achieve God has a better idea!

You will get the idea if you have faith in Him

God has abandoned you

FAILURE

Does not mean (X) It means (4)

Impossible is a word to be found only in the dictionary of fools..

INSTEAD OF BLAMING DARKNESS,INSTEAD OF BLAMING DARKNESS,LIGHT A CANDLE IF YOU CAN!LIGHT A CANDLE IF YOU CAN!

STOP BLAMING;STOP BLAMING;INSTEAD TAKE ACTIONINSTEAD TAKE ACTION

THE CAN DO ATTITUDE

• You CAN DO everything, but not all at once.• You CAN DO everything, if it’s important enough

for you to do.• You CAN DO everything, but you may not be the

best at everything.• You CAN DO everything, but there will be

limitations.• You CAN DO everything, but you’ll need help.

The Environment

Negative

World View

Changing

Environment

YOUNegative Work Environment

Past Experiences

Other People’s

Behavior

Ouch!

Add POSI+IVE BehaviorINFLUENCE YOUR ENVIRONMENT!

• Sprinkle some “positive” on the negatives• Focus on the good of each day• Stay out of the “feeding frenzies”• Say “please” and “thank you”• Practice EMPATHY• Evaluate YOUR behavior • Never miss an opportunity to complement

• Spread a SMILE around

Replace the BAD HABITS!

BEHAVIORBEHAVIOR

Generate enthusiasm

Operate to your potential

Destroy negative attitude

CHANGE CANSTART WITH OURSELF

AND CAN BEGIN ONLY FROM WITHIN.

How to Change Your Behavior

BEHAVIORBEHAVIOR

BEHAVIORBEHAVIORChanges take true assessment, determination & discipline

Watch your definitions - they become thoughtsthey become thoughts Watch your thoughts - they become wordsthey become words Watch your words - they become actionsthey become actions Watch your actions - they become your they become your destinydestiny

Remember to . . .

And what is positive attitude?• It is that state of mind which is constructive

in nature.• Which brings optimism into your life.• Which makes it easier for you to avoid

worry and negative thinking.• Which helps you to see bright side of life.• Which provides you motivation to

accomplish your goals.• Which inspires you to believe in yourself

and in your abilities.

And what are the benefits ?• Makes you a solution oriented person.• Helps you to see opportunities.• Brings more energy in your life.• Greater inner power and strength.• Enable you to surmount any difficulty in

life. • Inspires you to motivate yourself and

others.• Creates respect for you amongst people.

How to develop a positive attitude in life ?

• Decide that you want to develop PA• Always use positive words. • Allow into your awareness only feelings of

happiness, strength and success.• Visualize clearly in your mind that you are

possessing a positive attitude. • Associate yourself with people who think

positively. • Engage in some regular physical exercise.

Developing a positive attitude in life….

• Read at least one page of inspiring book every day.

• Watch inspiring movies that make you feel happy and good.

• Always sit and walk with your back straight. This will strengthen your confidence and inner strength.

• Disregard and ignore negative thoughts. Substitute negative thoughts with constructive happy thoughts.

Developing a positive attitude in life….

• Learn to master your thoughts.

• Contemplate upon the futility of negative thinking and worries.

• Have faith in yourself and in the power of Universe.

GOOD POSTURE.

Posture is our inner attitude reflected outwards to the

world.Change your attitude;

Change your life.Change your posture;

Change your world

What's this photo about?A title and description can provide essential detail about this photo.

Good Posture

The importance of good posture

Good posture allows free movement of energy, blood, nerve impulses, and oxygen. This, in turn, assists the body to work more efficiently and heal

more effectively. Good Posture allows our inner body to be free of

blocks and tension, to assist in optimal health.

Good posture is a fluid adjustment of the moving body, through a changing environment.

SMILE !! It reflects in your voice

• Use a smile to signal that you are in a pleasant mood , positive , and approachable

• Practice smiling in front of a mirror to gain confidence . See how you look with a broad showing teeth parted ,possibly leading to a soft laugh

• Smile to indicate a positive attitude: -Respect for the other person -Friendliness -Openness

 We are confident and comfortable while speaking to the customer.

We are happy, welcoming, and grateful for the opportunity to speak.

We know we are explaining something positive that will benefit the customer.

WORK AS A TEAM

•Always treat coworkers as you would like to be treated. •Never lie or spread gossip to get ahead or to get close to the boss. •Respect the moods of your fellow employees. Everybody has a bad day once in awhile. •Be polite. &•Try to get along with other employees. Be a team player.

REFRAINING NEGATIVITY

Workplace moodsSome days are bright

Some days are dull

Some people are optimistic and climb the ladder, and help others climb too

Yet they all work under one roof

For just like the globe, it takes all kinds of people to make a workplace

So where lies the difference?

The difference lies in teamwork

And teamwork is born out of

EMPATHY

EMPATHY meansPutting ourselves in other people’s shoes

EMPATHY meansListening

So EMPATHY is simple to understand BUT

Difficult to practice

But personnel who practice and encourage EMPATHY

Create Trust and generate Positive energy at the workplace

Where we spend the better part of our:Day Weeks Months Even years

Therefore, our colleagues are more than a family for us

So let us happily and constantly build bridges with them—for them

Let us accept them as they are and help them accept us as we are

But while we service our customers, let us not forget to practice the same values internally

For EMPATHY is not just good value

It is also good business

Let others lead small lives, but not

you. Let others argue over small

things,but not you. Let others cry over

small hurts, but not you. Let others

leave their future in someone else's

hands, but not you.

The Key is POSITIVE ATTITUDE

HAVE A SUCCESSFUL LIFE

Thanks & Regards

• Harish Chauhan (Harry)