empathy as-a-service
TRANSCRIPT
Empathy-as-a-Service
Scott Burns PyTennessee 2016
Hi
Nashvillian with wife & two children
Developer at Stratasan
@scottsburns on Twitter @sburns on GitHub
Story Time
Story Time
🔥
Story Time
🤖
http://itzgeek.na1452962743.netdna-cdn.com/wp-content/uploads/2014/07/CentOS-7-Nginx-Default-Page.jpg
Story Time
🤔
Developing Software is Emotional
Time to Argue!
Vim—Emacs
OS X—Linux—Windows
Tabs—Spaces
Input ↓
Decision ↓
Action
Serving Coworkers
Engineering is not the most important team
😱
❄
🙃
In a world without
Engineering→💭
Marketing→😴
Support→😢
Sales→💀
Successful organizations solve the puzzle
What should engineering provide?
Sales
What does it (not) do?
What sets us apart us from competition?
Marketing
What value does the product provide?
What pain does it alleviate?
Support
Why does the product do X in a particular way?
When does the product not conform to expectations?
Management
When will Feature X be done?
Is your work delivering value?
Serving Developers
Empathetic Code
Test-Driven Development
High test coverage
Correct, succinct documentation
Open Source
Be kind when raising issues
Be kind when responding
😃Be kind😃
Code reviews
Review the code, not the person
Why did they do something in a particular way
Pair-review FTW!
Many paths
4-year CS degree
Some other degree
Software schools
Self-taught
Its all a blur
Beginners
Junior
(???)
✨Senior✨
Get out of your head
Your context is but one possibility
Fix problems
Increase happiness 😎❤😎
Thank you!