empathic systems: designing for behavior change and autonomy
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Empathic Systems: Designing for Behavior Change and Autonomy. Niels Boye & Pedja Klasnja. International Workshop on New Computationally- Enabled Theoretical Models to Support Health Behavior Change and Maintenance. How should we think about behavior change as a design problem ?. - PowerPoint PPT PresentationTRANSCRIPT
Empathic Systems:Designing for Behavior Change and
Autonomy
Niels Boye & Pedja Klasnja
International Workshop on New Computationally-Enabled TheoreticalModels to Support Health Behavior Change and Maintenance
How should we think about behavior changeas a design problem?
One Framing
Build technologies that can persuade people to change behavior
Another Framing
Build technologies that can help the user become the person she/he wants to be
Build technologies that can help the user become the person she/he wants to beIdea-level
Independence, but withinInterdependenceKnowledge in context
AutonomySocial InclusionCompetences
GeneralHeuristic levelDesign properties
Motivation
Personal-level
Why Autonomy?• Is necessary for wellbeing and
optimal functioning (e.g., Ryan & Deci, 2000)
• Represents (to us) a less ethically- problematic design stance
• Supports active engagement in care• Might work better for supporting
long-term change (?)
Why Social Inclusion?
The success of lifestyle change is dependent on social connections, lifestyle and motivation
Why Competence ?
Competence supports coping and resilience
Evidence from Chronic Care
Self-care is especially important for patientswith chronic conditions.
Patients with higher autonomy, social-connectedness, and competence live longer, are more active, and better integrated in society
So, how do we accomplish this?
Coaching
Connecting to Others• User-controlled sharing with
clinicians• Ad-hoc sharing for motivation, social
support, exchange of patient expertise
• Timely (but subtle!) involvement of family and friends
• Connecting to relevant resource in local community
Leveraging Environmentand Everyday Services
Childrens menu
To Get There, We Need…
Imagine a System That…