Emotions & Moods

A Presentation by:

Dhaval GurnaniK.S.School of Business Management

Ahmedabad.

EMOT I NS

AND

M DS

What is Affect?

Affect is a broad range of feelings that people experience.

Affect

Emotions

Moods

What are emotions and moods?

Emotions are intense feelings that are directed at someone or something.

Moods are feelings that tend to be less intense than emotions and that lack a

contextual stimulus.

Emotions vs Moods

Duration

Emotions are very brief(seconds or minutes)

Moods lasts longer than emotions(hours or days)

Orientation

Emotions are Action oriented.

Moods are cognitive in nature.

Causation

Emotions are caused by specific event.

Cause of mood is often general & unclear.

Expression

Emotions are accompanied by distinct facial expression.

Moods are generally not indicated by distinct

expressions.

Dimension

Emotions are specific & numerous in nature.

Moods have only two dimension ; i.e., Positive effect or Negative Effect.

Feeling of pleasure, contentment due to fortunate event is ‘Happiness’

Yes..!!Tomorrow is Sunday..!!

A feeling of expectation & desire is ‘Hope’

Hope..!! Professor is ABSENT today..!!

Feeling envious of someone else’s possessions, achievements, or advantages

Rahul got 77% and I got only 75%.....

To discover suddenly the unexpected,then we are ‘Surprised’

Friends at 00:00 to wish me Birthday wid a cake.Wat a pleasant surprise..!!

‘Anger’ is a strong feeling of annoyance, displeasure or hostility

No off on Sunday…grrrrrr

An intense feeling of deep affection is ‘Love’

Oh wow..!! She loves me too….

Feeling Dissatisfaction & a lack of fulfilment leads to ‘frustration’

Another ASSIGNMENT….

I am so

frustrated….!!

An unpleasant emotion caused by the threat of danger,pain or harm is ‘Fear’

I think Mam will ask me the ‘CASE FACTS’

Feeling of sorrow or unhappiness is ‘sadness’

Kisi ka ASSIGNMENT nahi mila…!!*sob*

When you are not included in group,you feel ‘left out’

Feeling of Intense dislike for or strong aversion leads to ‘Hatredness’

When you go through a sudden upsetting event,you are ‘shocked’

What..?? Only 20 sms per day..!!

Felt Emotions

An individual’s actual emotions.

Example—

Yuvraj Singh had tears of happiness immediately after winning the World Cup .

Emotions of Raju Rastogi in 3 idiots when he got his placement….were ‘felt emotions’

Displayed Emotions

Emotions that are organizationally required and considered appropriate in a given job.

Displayed Emotion

Air Hostess or Stewards in Aviation Industry

At Funeral

At Wedding Procession— ‘Baarat’

Surface ActingHiding one’s inner feelings and

forgoing emotional expressions in response to display rules.

Surface Acting

A car salesman is hiding his ‘anger’ towards a customer

who had long test drive and still does not purchase

the car.Still the Car Salesman

smiles and says ‘Come Again Sir..!!’

Deep Acting

Trying to modify one’s true inner feelings based on display rules.

Doctor trying to genuinely feel more empathy for his patients is ‘deep acting’