emotionalintelligence 1

8/12/2019 EmotionalIntelligence 1

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EMOTIONAL INTELLIGENCE


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Emotional Intelligence

E IQ


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Industry - Business


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High IQ

Critical

Inhibited

Uncomfortable

with sensuality Emotionally

blend

High

Emotional IQ

Poised

Outgoing

Committed to

people and

causes

Sympathetic

and caring

Comfortable

with

themselves


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IQ contributes only about 20% to

success in life


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Other forces contribute to success

Emotional Intelligence

Luck

Social Class


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Emotional IQ has 5 components

Self awareness

Managing emotions

Motivating ourselves Empathy

Resolving conflicts/handling relationships


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EI TEST

1. You are on an airplane that suddenly hits extremely bad turbulence and beginsrocking from side to side. What do you do?

A. Continue to read your book or magazine, or watch the movie, trying to pay littleattention to the turbulence.

B. Become vigilant for an emergency, carefully monitoring the stewardesses andreading the emergency instructions card.

C. A little of both a and b.

D. Not sure - never noticed.

2. You are in a meeting when a colleague takes credit for work that you have done.What do you do?

A. Immediately and publicly confront the colleague over the ownership of your work.

B. After the meeting, take the colleague aside and tell her that you would appreciate inthe future that she credits you when speaking about your work.

C. Nothing, it's not a good idea to embarrass colleagues in public.

D. After the colleague speaks, publicly thank her for referencing your work and give thegroup more specific detail about what you were trying to accomplish.

Note: The purpose of the following quiz is to provide you with an introduction to Emotional Intelligence (EI). Theresults you get from this quiz are NOT a comprehensive picture of your EI and the quiz is NOT representative of HayGroup surveys. If you are interested in testing and developing your EI, you should contact us at 617 425 4500 forinformation on our Emotional Competence Inventory, a tool designed to be administered by accredited users

only. http://ei.haygroup.com/resources/default_ieitest.htm
http://ei.haygroup.com/products_and_services/content_ECIandSS.htmlhttp://ei.haygroup.com/products_and_services/content_ECIandSS.html


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3. You are a customer service representative and have just gotten anextremely angry client on the phone. What do you do?

A. Hang-up. It doesn't pay to take abuse from anyone.

B. Listen to the client and rephrase what you gather he is feeling.C. Explain to the client that he is being unfair, that you are only trying to do

your job, and you would appreciate it if he wouldn't get in the way of this.

D. Tell the client you understand how frustrating this must be for him, and offera specific thing you can do to help him get his problem resolved.

4. You are a college student who had hoped to get an A in a course thatwas important for your future career aspirations. You have just foundout you got a C- on the midterm. What do you do?

A. Sketch out a specific plan for ways to improve your grade and resolve tofollow through.

B. Decide you do not have what it takes to make it in that career.C. Tell yourself it really doesn't matter how much you do in the course,

concentrate instead on other classes where your grades are higher.

D. Go see the professor and try to talk her into giving you a better grade.

http://ei.haygroup.com/resources/default_ieitest.htm


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5. You are a manager in an organization that is trying to encouragerespect for racial and ethnic diversity. You overhear someone telling aracist joke. What do you do?

A. Ignore it - the best way to deal with these things is not to react.B. Call the person into your office and explain that their behavior is

inappropriate and is grounds for disciplinary action if repeated.

C. Speak up on the spot, saying that such jokes are inappropriate and will notbe tolerated in your organization.

D. Suggest to the person telling the joke he go through a diversity trainingprogram.

6. You are an insurance salesman calling on prospective clients. Youhave left the last 15 clients empty-handed. What do you do?

A. Call it a day and go home early to miss rush-hour traffic.

B. Try something new in the next call, and keep plugging away

C. .List your strengths and weaknesses to identify what may be underminingyour ability to sell.

D. Sharpen up your resume.



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7. You are trying to calm down a colleague who has worked herself into afury because the driver of another car has cut dangerously close infront of her. What do you do?

A. Tell her to forget about it-she's OK now and it is no big deal.

B. Put on one of her favorite tapes and try to distract her.C. Join her in criticizing the other driver.

D. Tell her about a time something like this happened to you, and how angryyou felt, until you saw the other driver was on the way to the hospital.

8. A discussion between you and your partner has escalated into ashouting match. You are both upset and in the heat of the argument,start making personal attacks which neither of you really mean. Whatis the best thing to do?

Agree to take a 20-minute break before continuing the discussion.

Go silent, regardless of what your partner says.

Say you are sorry, and ask your partner to apologize too.

Stop for a moment, collect your thoughts, then restate your side of the caseas precisely as possible.



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9. You have been given the task of managing a team that has been unableto come up with a creative solution to a work problem. What is thefirst thing that you do?

A. Draw up an agenda, call a meeting and allot a specific period of time todiscuss each item.

B. Organize an off-site meeting aimed specifically at encouraging the team toget to know each other better.

C. Begin by asking each person individually for ideas about how to solve theproblem.

D. Start out with a brainstorming session, encouraging each person to saywhatever comes to mind, no matter how wild.

10. You have recently been assigned a young manager in your team, andhave noticed that he appears to be unable to make the simplest ofdecisions without seeking advice from you. What do you do?

A. Accept that he "does not have what it take to succeed around here" andfind others in your team to take on his tasks.

B. Get an HR manager to talk to him about where he sees his future in theorganization.

C. Purposely give him lots of complex decisions to make so that he willbecome more confident in the role.

D. Engineer an ongoing series of challenging but manageable experiences forhim, and make yourself available to act as his mentor.



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Answers to Quiz

1. Not D, 10 pts. for ABC

2. B5 pts. D

10 pts.

3. B 5 pts. D 10 pts.

4. A 10 pts. C 5 pts.

5. B5 pts. C

10 pts. D

5 pts.

6. B 10 pts. C 5 pts.

7. C 5 pts. D 10 pts.

8. A 10 pts.

9. B 10 pts. D 5 pts.

10. B 5 pts. D 10 pts.



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Children are not born with social skills;

they must learn them.


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IF CHILDREN ARE NOT BORN WITHSOCIAL AND EMOTIONAL SKILLS

WHAT CAN EDUCATORS DO TO STIMULATE

THESE SKILLS IN THE CHILDREN IN OURSETTING?


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ADDING THE TOOLS

TO THE TOOLBOX CLEAR

COMMUNICATION EMPATHY SELF AWARENESS DECISION MAKING PROBLEM SOLVING SHARING

PATIENCE LISTENING

CARING

GETTING ALONG WITHOTHERS

GENTLENESS

PERSEVERANCE

SELF MOTIVATION

SELF CONTROL


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EDUCATING THE HEARTIS AS IMPORTANT AS

EDUCATING THE MIND

EACH MORNING HAVE A COMMUNITY/FEELING CIRCLE-howdo you feel and why?

READ STORIES TO EMPHASIZE THE TOOLS

TELL YOUR OWN STORIES TO ENHANCE THE TOOLS

CHILDREN ROLE PLAY CHARACTERS IN THE STORIES


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MORE CLASSROOM

STRATEGIES PEER MEDIATION

DEEP BREATHINGEXHALE, HOLD2 SECONDS-INHALE

YOGA


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MORE CLASSROOM

STRATEGIES Community service

Care of classroom pets

Cooperative learning groups


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OUR THOUGHTFUL TEACHING,CONVERSATION, MODELING & PRACTICE

CAN DEVELOP & NURTURE E.I. IN OUR

CHILDREN

CHILDREN WHO ARE AROUND ADULTS WHO MODELGENTLENESS,PERSERVERANCE, LISTENING,TEAMWORK & APPRECIATION OF DIFFERENCES SETHIGHER STANDARDS FOR THEMSELVES

EDUCATORS NEED TO PROVIDE WORKSHOPS FORPARENTS ON DEVELOPING THE EMOTIONAL ANDSOCIAL INTELLIGENCE IN CHILDREN.


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ADULTS NEED TO

MODEL GENTLENESS Sometimes nonverbal, supportive actions are allthat is needed in the situation

Dont say

its not as bad as that big girls dont cry

boys dont cry

it didnt hurt


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THE BEST HOPE OF A NATION LIES

IN THE PROPER EDUCATION OF ITS

CHILDREN--Erasmus

SOBERING REALITY OF COLUMBINEAND OTHER SCHOOLS HIGHLIGHT THENEED FOR EDUATION OF THEEMOTIONSthe answer does not lie inmetal detectors


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DO YOU AGREE SELF CONTROL, GETTING ALONG WITHOTHERS, PERSEVERANCE, & SELF-MOTIVATION ARE ASIMPORTANT AS IQ IN DETERMING OVERALL LIFELONGSUCCESS?

WHAT ARE YOU DOING IN YOUR EDUCATION SETTINGTO ENHANCE THE E.I. OF THE CHILDREN?

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