emotional intelligence july 2015
TRANSCRIPT
All you want to know about emotional intelligence
by Toronto Training and HR
July 2015
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CONTENTS3-4 Introduction5-6 Definition7-8 The five main elements of emotional intelligence9-14 Components of emotional intelligence15-16 Dimensions of skills and behaviours related to
emotional intelligence17-18 Cornerstones of emotional intelligence19-20 Intellectual strategies which differentiate the best from
the rest21-22 Leadership themes and emotional intelligence23-24 Improving behaviours to boost levels of emotional
intelligence25-26 Emotional intelligence and the ability model27-28 A model for EQ29-35 A typical emotional intelligence survey36-38 Multidimensional Emotional Intelligence Assessment
(MEIA) 39-43 Developing your own emotional intelligence44-45 Emotionally intelligent practices46-48 Evaluating your own emotional agility 49-50 Conclusion, summary and questions
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Introduction
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Introduction to Toronto Training and HR
Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:
Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers
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Definition
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Definition• Emotional
intelligence
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The five main elements of emotional intelligence
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The five main elements of emotional intelligence
Personal competence• Self-awareness• Self-regulation• (Motivation)Social competence• Empathy• Social skills
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Components of emotional intelligence
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Components of emotional intelligence 1 of 5
Interpersonal skills• Excitation self-
awareness• Dare• Self-adjustment• Knowing self-
talents• Independence
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Components of emotional intelligence 2 of 5
Intrapersonal skills• External personal
relationships• Social
commitment• Sympathy
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Components of emotional intelligence 3 of 5
Adaptation• Problem solving• Test of reality• Flexibility
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Components of emotional intelligence 4 of 5
Controlling feeling• The ability to
bear stress• Shock controlling
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Components of emotional intelligence 5 of 5
General behaviour• Happiness• Optimism
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Dimensions of skills and behaviours related
to emotional intelligence
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Dimensions of skills and behaviours related to emotional intelligence
• Person’s ability to understand his or her behaviour
• Person’s ability to regulate his or her behaviour
• Person’s ability to understand other people’s behaviour
• Person’s ability to regulate other people’s behaviour
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Cornerstones of emotional intelligence
Cornerstones of emotional intelligence
• Emotional literacy• Emotional fitness• Emotional depth• Emotional
alchemy
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Intellectual strategies which differentiate the
best from the rest
Intellectual strategies which differentiate the best from the rest
• Taking initiative• Networking• Self-management• Teamwork
effectiveness• Leadership• Followership• Perspective• Show and tell• Organizational
savvy
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Leadership themes and emotional intelligence
Leadership themes and emotional intelligence
• Full commitment• People orientation• Education• Different challenges• Communication• Ethics
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Improving behaviours to boost levels of
emotional intelligence
Improving behaviours to boost levels of emotional intelligence
• Enhance individuals’ psychological flexibility
• Compensate with alternative behaviours
• Support weakness with resources
• Redesign the job or assignment
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Emotional intelligence and the ability model
Emotional intelligence and the ability model
• Perception, appraisal and expression of emotion
• Facilitating emotional thought
• Understand and analyze the emotional information and employing the emotional knowledge
• Organize and regulate emotionPage 26
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A model for EQ
A model for EQ
• Self-perception• Self-expression• Interpersonal• Decision making• Stress
management
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A typical emotional intelligence survey
A typical emotional intelligence survey 1 of 6
• As I see my situation…
• If I could change one thing it would be…
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A typical emotional intelligence survey 2 of 6
Quadrants of relationships• Senior leadership• Peer relationships• Stakeholder
relationships• Staff relationships
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A typical emotional intelligence survey 3 of 6
SCALES AND CLUSTERSSelf awareness• Emotional self-
awareness• Accurate self-
assessment• Self-confidence
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A typical emotional intelligence survey 4 of 6
SCALES AND CLUSTERS (CONT.)Self management• Emotional self-
control• Transparency• Adaptability• Achievement
orientation• Initiative• Optimism
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A typical emotional intelligence survey 5 of 6
SCALES AND CLUSTERS (CONT.)Social awareness• Empathy• Organizational
awareness• Service orientation
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A typical emotional intelligence survey 6 of 6
SCALES AND CLUSTERS (CONT.)Relationship management• Developing others• Inspirational
leadership• Influence• Change catalyst• Conflict
management• Teamwork and
collaborationPage 35
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Multidimensional Emotional Intelligence Assessment (MEIA-W)
Multidimensional Emotional Intelligence Assessment 1 of 2
Core EI• Recognition of
emotion in the self• Regulation of
emotion in the self• Recognition of
emotion in others• Regulation of
emotion in others• Nonverbal
emotional expression
• EmpathyPage 37
Multidimensional Emotional Intelligence Assessment 2 of 2
Proximal outcomes• Intuition v reason• Creative thinking• Mood redirected
attention• Motivating
emotions
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Developing your own emotional intelligence
Developing your own emotional intelligence 1 of 4
Self-awareness• Keep a journal• Slow downSelf-management• Know one’s values• Hold oneself
accountable• Practice being calm
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Developing your own emotional intelligence 2 of 4
Motivation• Re-examine why one
is doing something• Know where one
stands• Be hopeful and find
something good
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Developing your own emotional intelligence 3 of 4
Empathy• Put oneself in
someone else’s position
• Pay attention to body language
• Respond to feelings
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Developing your own emotional intelligence 4 of 4
Relationship management• Adopt conflict
resolution• Enhance
communication skills• Learn how to praise
others
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Emotionally intelligent practices
Emotionally intelligent practices
• Owning our feelings• Act with
discernment• Be emotionally
involved• Get in touch with
your passion• Encourage the ‘feel-
good’ factor
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Evaluating your emotional agility
Evaluating your emotional agility 1 of 2
• Choose a challenging situation
• Identify a thought that hooks you in that situation
• Determine the extent to which you avoid this thought and try to make it go away
• Determine the extent to which you buy into this thought
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Evaluating your emotional agility 2 of 2
• Identify a feeling that this situation evokes
• Determine the extent to which you avoid or try to avoid this feeling
• Determine the extent to which you buy into this feeling
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Conclusion, summary and questions
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Conclusion, summary and questions
ConclusionSummaryVideosQuestions