Emotions

SurpriseHappinessFearSadnessAngerDisgust

Emotional Intelligence

the ability to acquire and apply knowledge from your emotions and the emotions of others skill to use your emotions to help you make choices effective control over yourself and your impact on others.

Emotional IntelligenceCompetencies

Intra-personal, invisible to others and occur inside of us– Emotional Self-Awareness – Emotional Self-Regulation – Emotional Self-Motivation

Inter personal– Empathy – Nurturing Relationships

Why Emotional Intelligence?

Enhance your career and success potential Improve your personal productivity Increase Job Satis-faction Work easily with demanding clients and team members Improve work/life balance so you can enjoy your personal life.

Why Emotional Intelligence?

Mental Clarity Higher Productivity MagnetizeTalent Inspire People Less Chaos

Executives

make decisions rely on more people accountable lead organizational changeinspiring and energizing

anxiety, fear, caution, guilt & depression

Managers & Supervisors

behavior and treatment & turnover and retention influence attitudes, performance, and satisfaction of employees firm and caring at the same employees want a supportive, caring Supervisor or Manager

Team Leaders & Project Managers

accountable positive environment shorter time periods projects of greater magnitude eliminate roadblocks organizations can cause a lot of frustration, anxiety, suspicion, and resentment Teams may Collapse

Sales Professionals

difficult prospects and customers adversarial situations situations can generate anxiety, fear, frustration or even outright anger vicious negative emotional cycle can stay mentally focused Optimism leads to persistence strong positive relationships

Teams

to work smoothly with people Deadlines are tight, resources are scarce, technology advancing, team members changing a team member doesn't deliver resources are taken away still expected to meet tight deadlines

Customer Service Representatives

deal with angry, frustrated customers verbally abused nervous, mad, disgusted, and angry require the intervention Supervisor company to lose that customer customer tell friends about the poor treatment

Technical Professionals

pressure to do more with less work long hard hours to create and innovate interact with people of different functionsdo tasks, they would like to avoid"emotional hijacking" – a physiological response in the brain that literally keeps people from thinking clearly Communication hampered, mistakes & errors made, creativity blocked

Administrative Staff volume of work New computer systemsnew requirements new policies and proceduresinterruptions are the normoverwhelmed, worried, dejected, confused, fearful, even guiltyProcrastination evident, mistakes increase, depressive state, complaining and absenteeismHealth, attitude, and morale suffer