E M O T I O N A L I N T E L L I G E N C E

F O R A N E W W O R K P L A C E

Dr. AKS

E Q T RA I N I N G P R O G RA M 1

LEARNING OBJECTIVES

Learn the business case for applying emotional intelligence (EQ) at work

Understand the nature of emotional intelligence and how the human brain works.

Learn the Four Dimensions of EQ and the skills associated with them.

Choose from a battery of practical EI techniques to use in a variety of work related applications.

Dr. AKS

E Q T RA I N I N G P R O G RA M 2

EQ: EMOTIONAL INTELLIGENCE IS THE ABILITY TO UNDERSTAND AND MANAGE ONE’S OWN EMOTIONS AND THOSE OF OTHERS.

The Four Dimensions of EQ

Dr. AKS

E Q T RA I N I N G P R O G RA M 3

Self Awareness

Self Management

Social Awareness

Relationship Management

PRE-WORKSHOP EXERCISE ONFIVE KEY EI COMPETENCIES

Self – AwarenessSelf – ManagementSelf- MotivationEmpathySocial Skills

Dr. AKS

E Q T RA I N I N G P R O G RA M 4

EVOLUTION OF THE EQ CONCEPT

Dr. AKS

E Q T RA I N I N G P R O G RA M 5

•1920s: IQ Movement started

•1985: Dr. Reuven Bar-On, a clinical psychologist and W. L. Payne used the term EQ in their work / studies

•1990, psychologists John Mayer and Peter Salovey identified Emotional Intelligence as separate from intellectual ability. •Peter Salovey, Ph.D., a psychology professor at Yale, was called "Father of Emotional Intelligence

•1995: EQ became popular with the publication of a series of books by Daniel Goleman

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WHICH IS MORE CRUCIAL FOR SUCCESS, IQ OR EQ? (WHICH DO YOU NEED MORE TO LIVE, WATER OR AIR?)

Healthy Emotions (EQ)+ Clear Thinking + Appropriate Action = Success

We need to think and act upon a solid foundation of EQ to live and achieve at our best.

Dr. AKS

E Q T RA I N I N G P R O G RA M 6

THE BUSINESS CASE FOR EMOTIONAL INTELLIGENCE

In the 90s, the US Air force was loosing 35% of recruits by end of their first year because they could not meet required quotas.

The Air force started selecting new recruits based on scores on an emotional intelligence test. After one year the drop- out rate was reduced to 5%, saving $3 M.

Dr. AKS

E Q T RA I N I N G P R O G RA M 7

EMOTIONAL INTELLIGENCE AND THE BRAIN

Dr. AKS

E Q T RA I N I N G P R O G RA M 8

Cognitive abilities and emotional capacities emanatefrom different parts of the brain.

A person with a high IQ does not necessarily possess high EQ. But he / she can develop it.

Persons with high EQ does not mean they also have high IQ.

SELF CONFIDENCE:

Ten Techniques to Increase Self Confidence

Increasing Self Confidence Exercise

Dr. AKS

E Q T RA I N I N G P R O G RA M 9

DEVELOPING SOCIAL AWARENESS

Social Awareness is one’s ability to understand emotions in other people. This means understanding what others are thinking and how they are feeling even if different from one’s own.

Dr. AKS

E Q T RA I N I N G P R O G RA M 10

ABOUT GLOBAL COLLEGE MALTA

Global College Malta (GCM) is the first European College offering university degrees according to British standards in SmartCity Malta.

Global College Malta is approved by the National Commission for Further and Higher Education.

We are proud to offer a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who held lectures in Dubai, USA and other countries.

SmartCity Malta, SCM01 is the current home of Global College Malta.

C C C T RA I N I N G P R O G RA M 11

This comprehensive training program / workshop helps individuals and teams to develop and apply emotional intelligence behaviour at work. It is designed to touch the hearts and minds of people at all levels at corporate, non-profit, and government organizations

www.gcmalta.com

LEARN MORE ABOUT THE COURSE AND JOIN US IN SMARTCITY MALTA

WWW.GCMALTA.COM

E M O T I O N A L I N T E L L I G E N C E

F O R A N E W W O R K P L A C E

Dr. AKS

E Q T RA I N I N G P R O G RA M 14