Emotion & Moods

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Emotion & Moods

Emotion & Moods

TEAM 2SHRADDHA DESAI- 306

RAJASHREE DHOLYE-307

ROSHAN DSOUZA- 308

HELEN FRANCIS -309

AMIT JAISWAL - 310

Affect, Emotions & Moods

AFFECTSIt is generic term that covers a broad range of feelings that people experience. It encompasses both emotions and moods.

EMOTIONS Intense feelings that are directed at someone or something.

MOODSFeelings that tend to be less intense than emotions and that lack a contextual stimulus.

AFFECTBroad Range of Feelings that people experience

EMOTIONSCaused by Specific event or person

Action oriented in nature

Usually accompanied by distinct facial expressions

Specific and numerous in natureMOODSCause is often general and unclear

Cognitive in nature

Generally not indicated by facial expressions

More General

Affect, Emotions & Moods

Basic set of Emotion

Positive & Negative affect

Basic Moods

Do emotions make us Irrational?

What Functions do Emotions Serve ?

Disgust

Excitement

Jealousy

Anger

Fear

FUNCTIONS OF EMOTIONS

WEATHERSTRESSSOCIAL ACTIVITIESSLEEPEXERCISEAGE GENDERDAY OF THE WEEK

Sources of emotions & moods

Positive Moods are Highest At the End of the Week In the Middle Part of the DayNegative Moods are HighestAt the Beginning of the WeekThey show little variation throughout the dayHow Our Moods Are affected by Day of The Week and Time of the Day

EMOTIONAL LABOUR Emotional Labour is an employees expression of organizationally desired emotions during interpersonal transactions at work.

EMOTIONAL DISSONANCE Emotional Dissonance is when employees have to project one emotion while simultaneously feeling another.

Emotional Labor

Felt Emotions Actual Emotion of Individual

Displayed Emotion Emotions that the organization requires workers to show and considers appropriate in a given job.

Surface Acting Hiding ones inner feelings and forgoing emotional expressions in a response to display rules

Deep Acting It is trying to modify ones true inner feelings based on display rulesEmotional Labor

EI is a persons ability to

Be self aware (to recognize your own emotions when you experience them)

Detect emotions in others

Manage emotional cues & information

Emotional Intelligence (EI)

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For Intuitive AppealEI predicts criteria that matterEI is biologically based

Against EI is too vague conceptEI cant be measuredThe validity of EI is suspect

Case for & against EI

Selection Emotions can affect employee effectiveness

Decision Making Positive emotion helps in better Decision making.

Creativity Good mood increases creativity.

Motivation Emotional commitment to work and high motivation are strongly linked

Leadership Emotions are important to acceptance of messages from organizational leaders.

OB APPLICATION OF EMOTIONS AND MOODS

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Negotiation Negotiation is an emotional process

Job Attitudes People who have good day at work are more relaxed when they go home than people who have a tough day.

Customer Service: Emotions influence customer service and the quality of customer service provided by a worker.

Deviant workplace Behaviors: Negative emotions leads to deviant workplace behaviors. Action that harms organization norms is known as deviant workplace behaviors

OB APPLICATION OF EMOTIONS AND MOODS

GLOBAL IMPLICATIONS

Does the degree to which people experience emotions vary across cultures?Do peoples interpretations of emotions vary across cultures?Do the norms for the expressions of emotions differ across cultures?

YES to all of the above!

Emotions and mood are intertwined and are both affective in nature.

Emotions and moods are a natural part of an individuals makeup.

You cant divorce emotions from workplace because you cant divorce emotions from people.

IMPLICATIONS FOR MANAGERS