emergency response plan guidance document
TRANSCRIPT
Emergency Response Plan Guidance
Document
Updated September 2014
Emergency Response Focus Team
Page 2
TABLE OF CONTENTS
1.0 INTRODUCTION ............................................................................................... 6
1.1 Purpose ............................................................................................ 6
1.2 Northeast Region CAER ................................................................. 7
1.3 Administration Office Location ...................................................... 8
1.4 Management System – Incident Command System ....................... 8
1.5 Members ......................................................................................... 8
2.0 TERMS OF REFERENCE / DEFINITIONS / ABBREVIATIONS ................................ 9
2.1 Accident .......................................................................................... 9
2.2 Business Continuity ........................................................................ 9
2.3 Business Impact Analysis (BIA) ..................................................... 9
2.4 Code of Practice .............................................................................. 9
2.5 Communication system ................................................................... 9
2.6 Dangerous Substances .................................................................... 9
2.7 Declaration of a State of Emergency .............................................. 9
2.8 Declaration of a State of Local Emergency (Municipality) .......... 10
2.9 Declaration of Emergency Management ...................................... 10
2.10 Disaster ......................................................................................... 10
2.11 Emergency Management Agency ................................................. 10
2.12 Dispersion ..................................................................................... 10
2.13 Emergency .................................................................................... 10
2.14 Emergency Management .............................................................. 10
2.15 Emergency Operations Centre ...................................................... 10
2.16 Emergency Response Plan (ERP) ................................................. 10
2.17 Emergency Preparedness .............................................................. 11
2.18 Emergency Response Team .......................................................... 11
2.19 Entity ............................................................................................. 11
2.20 Facility .......................................................................................... 11
2.21 Frequency ...................................................................................... 11
2.22 Gas Cloud...................................................................................... 11
2.23 Hazard ........................................................................................... 11
2.24 Hazard Analysis ............................................................................ 11
2.25 Hazard Identification .................................................................... 11
2.26 Hazardous Materials — See Dangerous Substances. ................... 11
2.27 HAZOP ......................................................................................... 12
2.28 Incident Commander ..................................................................... 12
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2.29 Incident Command Post ................................................................ 12
2.30 Incident Command System (ICS) ................................................. 12
2.31 Local Emergency .......................................................................... 12
2.32 Municipal Response Emergency ................................................... 13
2.33 NR CAER Mutual Aid Emergency............................................... 13
2.34 Local Authority ............................................................................. 13
2.35 Mitigation ...................................................................................... 13
2.36 Municipality .................................................................................. 13
2.37 Mutual Aid Agreement ................................................................. 13
2.38 Natural Disasters ........................................................................... 13
2.39 Operation....................................................................................... 13
2.40 Organization .................................................................................. 13
2.41 Perimeter ....................................................................................... 13
2.42 Preparedness .................................................................................. 14
2.43 Prevention ..................................................................................... 14
2.44 Public ............................................................................................ 14
2.45 Recovery ....................................................................................... 14
2.46 Release .......................................................................................... 14
2.47 Resources ...................................................................................... 14
2.48 Resource Management .................................................................. 14
2.49 Response ....................................................................................... 14
2.50 Responders .................................................................................... 15
2.51 Risk ............................................................................................... 15
2.52 Risk Assessment (qualitative) ....................................................... 15
2.53 Risk Evaluation ............................................................................. 15
2.54 Risk Management ......................................................................... 16
2.55 Shall, Should, Will and Must ........................................................ 16
2.56 SCRECC ....................................................................................... 16
2.57 Situation Analysis ......................................................................... 16
2.58 Stakeholder ................................................................................... 16
2.59 Threshold Quantity ....................................................................... 16
2.60 Vulnerability Analysis .................................................................. 16
3.0 OPERATIONS ……………………………………………………………….17
3.1 Levels of Emergency .................................................................... 17
3.2 Local (Internal) Response ............................................................. 18
3.3 External Response ......................................................................... 19
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3.4 System Activation ......................................................................... 20
3.5 Standby Status ............................................................................... 21
3.6 Receiving a Request ...................................................................... 21
3.7 Communications ........................................................................... 22
3.8 Radio Communications ................................................................. 23
3.9 Communicating with Agencies and the Public ............................. 25
3.10 Public Notification ........................................................................ 26
3.11 Media Notification/Relations ........................................................ 26
3.12 Incident Management (Incident Command Center / EOC) .......... 26
3.13 Equipment Standards .................................................................... 30
4.0 HAZARD IDENTIFICATION, RISK ASSESSMENT, & BUSINESS IMPACT ................ 31
4.1 Hazard identification .................................................................... 31
4.2 Risk assessment and business impact analysis ............................. 31
5.0 EMERGENCY RESPONSE PLAN DEVELOPMENT .............................................. 33
5.1 Legislative and Industry Code of Practice .................................... 33
5.2 Roles and Responsibilities ............................................................ 33
5.3 Emergency Response Procedures ................................................. 34
5.4 Resources – Internal/ External and Locations ............................. 35
5.5 Mutual Aid Agreement ................................................................. 36
5.6 Contact Information ...................................................................... 36
5.7 Community Awareness - Public Education and Information ....... 36
6.0 INDIVIDUAL MEMBER EMERGENCY RESPONSE PLAN GUIDANCE .................. 38
6.1 General .......................................................................................... 38
6.2 Records Management.................................................................... 38
6.3 Incident Management Setting Up the E.O.C ................................ 39
6.4 Coordinated Response .................................................................. 40
6.5. Resource Mobilization .................................................................. 46
6.6 Damage Assessment ..................................................................... 46
6.7 Claims Management ..................................................................... 46
6.8 Critical Incident Stress Management ............................................ 46
6.9 Recovery ....................................................................................... 47
6.10 Review and Debriefing ................................................................. 47
6.11 Specific Types of Emergencies ..................................................... 48
6.12 Traffic Control Guidelines ............................................................ 50
7.0 ADMINISTRATION ......................................................................................... 54
7.1 Training ......................................................................................... 54
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7.2 Inspection and Maintenance ........................................................ 54
7.3 Exercises ....................................................................................... 55
7.4 Testing the Plan............................................................................. 55
7.5 Principles of Exercise Design ....................................................... 55
7.6 Updating ........................................................................................ 56
7.7 Approval ....................................................................................... 56
7.8 Member Emergency Response Plan Audit ................................... 57
APPENDIX A: ACCESSING NR CAER MUTUAL AID .............................................. 59
APPENDIX B: 911 DISPATCH ............................................................................. 61
APPENDIX C: NR CAER RADIO INVENTORY AND ASSIGNMENT ........................... 61
APPENDIX D: NR CAER EMERGENCY RESPONSE ASSISTANCE AGGREEMENT ...... 61
APPENDIX E: ROAD BLOCK KIT LIST ..................................................................... 74
APPENDIX F: NR CAER SELF-ASSESSMENT AND PROTOCOL ................................ 75
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1.0 INTRODUCTION
1.1 Purpose
The Northeast Region Community Awareness Emergency Response (NR CAER)
Association’s Emergency Response Plan provides members with access to and
assistance from the combined resources of the region for an NR CAER Mutual Aid
Response. (See Section 2.0- Terms of Reference - Definitions)
The NR CAER plan promotes cooperative action between Industry, Government
Agencies and the Community in the event that control and mitigation of an
emergency is beyond the capability of local resources.
The NR CAER plan provides guidance on the regulatory issues as well as the
compatibility between the members’ Emergency Response Plans
The NR CAER plan provides a framework for conducting table top and live exercises
to improve our response during an emergency.
This document establishes the elements of a continuous improvement process to
develop, implement, maintain, and evaluate emergency management and business
continuity programs that address prevention and mitigation, preparedness, response
and recovery.
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1.2 Northeast Region CAER
Boundary and Zone Map
R
ail A
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a
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1.3 Administration Office Location
NR CAER
#300, 9940 – 99 Avenue
Fort Saskatchewan, Alberta T8L 4G8
Phone: 780-424-0162
Email: [email protected]
Website: www.nrcaer.com
1.4 Management System – Incident Command System
NR CAER members shall use the Incident Command System as defined by the
Alberta Emergency Management Agency.
1.5 Members
Northeast Region CAER members include emergency responders from industry,
municipalities, pipeline operators and chemical transporters. The current list of
members can be found on the NR CAER web site at www.nrcaer.com
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2.0 TERMS OF REFERENCE / DEFINITIONS / ABBREVIATIONS
2.1 Accident
An undesired, unplanned event that results in harm to a person and/or damage to
property and/or the environment.
2.2 Business Continuity
An ongoing process supported by senior management and adequately funded to ensure
that the necessary steps are taken to identify the impact of potential losses and maintain
viable recovery strategies and recovery plans for the continuity of services and
operations, or continuity of government, following a disruptive event.
2.3 Business Impact Analysis (BIA)
A process that identifies, quantifies, and qualifies the business impact on an
organization of a loss, interruption, or disruption of business processes and provides
the data from which appropriate continuity strategies can be determined.
2.4 Code of Practice
A document offering practical guidance on policy, standard- setting and practice in
occupational and general public safety and health for use by governments,
employers, and workers in order to promote safety and health at the national level of
the Installation. A code of practice is not necessarily a substitute for existing national
legislation, regulations, and safety standards.
2.5 Communication system
A combination of procedures, equipment (primary and backup), and alarms
supporting incident/emergency management.
2.6 Dangerous Substances
Substances released in quantities that may harm persons, property, or the
environment.
Note: Several pieces of legislation provide lists of dangerous substances, e.g., the
Transportation of Dangerous Goods Act, the Canadian Environmental Protection
Act, s. 200, and provincial regulations.
2.7 Declaration of a State of Emergency
An order of the Lieutenant Governor in Council under Section 15 of the
Emergency Management Act (Alberta).
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2.8 Declaration of a State of Local Emergency (Municipality)
A resolution or order of a local authority under Section 18 of the Emergency
Management Act.
2.9 Director of Emergency Management
The person within a municipality who has been appointed by Council resolution as
the Director of the Disaster Services Agency, as prescribed in Section 8(f) of the
Emergency Management Act
2.10 Disaster
A calamity caused by accident, act of war or insurrection or by the forces of nature,
that has resulted or may result in serious harm to the safety, health or welfare of
people, or in widespread damage to property.
2.11 Emergency Management Agency
A municipal organization mandated by the Emergency Management Act and acts as
an agent of the local authority to carry out the local authority's statutory powers and
obligations as prescribed in Section 11.2 of the Emergency Management Act.
2.12 Dispersion
The process of dilution of a dangerous substance by the surrounding fluid (e.g. water
or air).
2.13 Emergency
A present or imminent event, outside the scope of normal operations that requires
prompt coordination of resources to protect the health, safety, or welfare of people,
or to limit damage to property and the environment.
2.14 Emergency Management
A documented management framework intended to ensure that steps are taken to
identify potential losses and their possible impact, maintain viable response and
recovery strategies, and provide for continuity of services in an emergency.
2.15 Emergency Operations Centre
The physical location equipped for use by emergency operations personnel to
coordinate emergency response.
2.16 Emergency Response Plan (ERP)
A detailed program of action to minimize the effects of an abnormal event requiring
prompt actions beyond normal procedures to protect human life, minimize injury,
optimize loss control and to reduce physical asset and environmental exposure.
(Commonly referred to as an Emergency Response Plan, Contingency Plan, Crisis
Plan, etc.)
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2.17 Emergency Preparedness
Activities, programs, and systems for response, recovery, and mitigation in
anticipated emergencies.
2.18 Emergency Response Team
A working focus group tasked to work with the member companies in the preparation
and coordination of emergency plans and programs for the approval of the
Management Committee
2.19 Entity
A governmental agency or jurisdiction, private or public company, partnership, non-
profit organization, or other organization that has emergency management and
business continuity responsibilities.
2.20 Facility
A fixed installation, including, but not limited to, an installation used for
manufacturing, as office space, for recreational purposes, or for providing utility
services.
2.21 Frequency
The number of occurrences per unit of time.
2.22 Gas Cloud
The mass of gas/air mixture within a particular envelope of concentration limit in the
atmosphere.
2.23 Hazard
A condition that might cause an undesirable consequence. For a chemical, for
instance, it is the potential the substance has for causing adverse effects at various
levels of exposure. A situation with a potential for harm to persons, property, or the
environment.
2.24 Hazard Analysis
A document identifying potential emergencies, which must be updated annually to
reflect newly identified hazards or to update the record of emergency events. This
process includes hazard identification, vulnerability analysis and risk analysis.
2.25 Hazard Identification
The process of recognizing that a hazard exists and defining its characteristics.
2.26 Hazardous Materials — See Dangerous Substances.
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2.27 HAZOP
A structured means of evaluating a complex process to find problems associated with
operability or safety of the process. (as defined in NIOSH)
2.28 Incident Commander
The Incident Commander is the person responsible for all aspects of an emergency
response; including quickly developing incident objectives, managing all incident
operations, application of resources as well as responsibility for all persons involved.
The Incident Commander sets priorities and defines the organization of the incident
response teams and the overall Incident Action Plan. The role of Incident Commander
may be assumed by Senior or higher Qualified Officers upon their arrival or as the
situation dictates. Even if subordinate positions are not assigned, the Incident
Commander position will always be designated or assumed. The Incident Commander
may, at their own discretion, assign Officers, who may be from the same agency or
from assisting agencies, to subordinate or specific positions for the duration of the
Emergency. . The Incident Commander can change with the size of the incident. It
may transfer to the Site Emergency Response Coordinator or to the Municipal Fire
Chief. At times there will be a Unified or Area Command Structure in place.
i. Unified Command - A Unified Command is used on larger incidents usually
when multiple agencies are involved. A Unified Command typically includes
a command representative from major involved agencies and one from that
group to act as the spokesman, though not designated as an Incident
Commander. A Unified Command acts as a single entity
ii. Area Command - During multiple-incident situations, an Area Command may
be established to provide for Incident Commanders at separate locations.
Generally, an Area Commander will be assigned - a single person - and the
Area Command will operate as a logistical and administrative support. Area
Commands usually do not include an Operations function.
2.29 Incident Command Post
The location near the scene of the emergency or disaster from which the incident
commander directs the coordinated control of emergency operations.
2.30 Incident Command System (ICS)
Is a standardized management tool for meeting the demands of small or large
emergency or non-emergency situations. It represents “best practices” and has become
the standard for emergency management across the country. ICS may be used for
unplanned events, planned events, natural disasters and acts of terrorism. More than a
standardized organizational chart, ICS is an entire management system.
2.31 Local Emergency
The incident can be handled by the member that has the emergency.
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2.32 Municipal Response Emergency
This is an emergency where the member with the emergency requires assistance from
the local municipal emergency services. Notification for other NR CAER members to
go on standby may be given at this time.
2.33 NR CAER Mutual Aid Emergency
The incident is beyond the control of the individual industry and the local emergency
services. NR CAER members should be prepared to respond to a request from the
Municipal Fire Chief or designate having jurisdiction.
2.34 Local Authority
The council of a city, town, village, summer village, county or municipal district
located within the NR CAER boundaries (see map section 1.2).
2.35 Mitigation
Activities and programs intended to reduce the severity of an emergency or potential
emergency, before, during, or after the emergency.
2.36 Municipality
The area comprising a city, town, village, summer village, county, or municipal district
located within the NR CAER boundaries (see map section 1.2).
2.37 Mutual Aid Agreement
A pre-arranged agreement among two or more public or private organizations or
operations to provide emergency-related assistance to each other.
2.38 Natural Disasters
Violent natural events that have an extreme impact on people and property (e.g.
earthquakes, floods, hurricanes, tornadoes, winter storms, etc.).
2.39 Operation
A process, including but not limited to, transportation (road, rail, marine, pipeline,
and air), manufacturing, storage, distribution, use, or disposal.
2.40 Organization
A government (federal, provincial, territorial, municipal, etc.), governmental agency,
public or private company, partnership, non-profit group, or other entity with
emergency preparedness responsibilities.
2.41 Perimeter
A boundary surrounding the site of an emergency, established at the scene by the
incident commander for safety reasons, to prevent unauthorized access to the site
and, in some cases, to preserve evidence for investigation and follow-up.
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2.42 Preparedness
Measures taken in advance of an emergency to ensure an effective response and
recovery. Identifying adequate capabilities and resources to enable those involved to
safely respond to a full range of potential emergencies.
2.43 Prevention
Activities and programs designed to eliminate hazards before they can become
emergencies. Reduction in the likelihood of an environmental emergency, by
identifying in advance the frequency, potential consequences and impacts of such
events. Reducing the frequency and severity of environmental emergency events.
Most effective risk management actions combine prevention activities with
appropriate preparedness and response.
2.44 Public
Persons and groups who may be or are affected by an emergency.
Note: Examples include employees, contractors, neighbours, emergency response
organizations, regulatory agencies, the media, appointed and elected officials, visitors, and
customers.
2.45 Recovery
Activities and programs designed to return conditions to a level that is acceptable to
the entity following an emergency or other event.
2.46 Release
The discharge of energy or a dangerous substance from its containment system.
2.47 Resources
Personnel, equipment, and information required to respond effectively to an
emergency.
Note: Resources can be provided by private and public sources, including contractors and
mutual aid organizations.
2.48 Resource Management
A process for identifying and managing available resources to enable timely and
unimpeded access to the resources needed to prevent, mitigate, prepare for, respond
to, or recover from an incident.
2.49 Response
Actions taken during or immediately after an emergency to manage its consequences.
Includes all aspects of managing an emergency situation, until the emergency phase
is considered over. Includes maintaining communication, alerting and warnings,
evacuating and accounting for personnel and the public.
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2.50 Responders
Persons identified in an ERP as being responsible for minimizing the risk, loss, and
damage resulting from an emergency. These persons may be employees of an
organization directly affected by the emergency or be external to the organization
(e.g., police officers, municipal firefighters, or outside contractors).
2.51 Risk
A measure of the probability and severity of an adverse effect on health, property, or
the environment.
2.52 Risk Assessment (qualitative)
A hazard evaluation. This evaluation is the primary component of the qualitative risk
assessment. It involves determining the adverse effect on human health from a
dangerous substance release. Based on the result of the evaluation, a general
assessment of the potential risk can be made.
2.53 Risk Evaluation
The stage at which values and judgments enter the decision process, explicitly or
implicitly, by considering the importance of the assessed risks and the associated
social, environmental and economic consequences, in order to identify the range of
alternatives for managing the risks, and to consider whether or not the choice as a
whole is acceptable.
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2.54 Risk Management
A program that embraces all administrative and operational programs that are
designed to reduce the risk of emergencies involving acutely hazardous materials.
Such programs include, but are not limited to, the design safety of new and existing
equipment, standard operating procedures, preventive maintenance, operator training,
accident investigation procedures, risk assessment for unit operations, emergency
planning, and internal and external procedures to ensure that these programs are
being executed as planned.
2.55 Shall, Should, Will and Must
The term “shall”,”will” and “must” define requirements that the member is required
to follow.
The term “should” defines a recommendation. The member should understand the
potential consequences of not complying with a “should: statement.
2.56 SCRECC – Strathcona County Regional Emergency Communication Centre
(.i.e.911)
This is the 911 dispatch centre located at Station One in Sherwood Park.
2.57 Situation Analysis
The process of evaluating the severity and consequences of an incident.
2.58 Stakeholder
Any individual, group, or organization that might affect, be affected by, or perceive
itself to be affected by an emergency.
2.59 Threshold Quantity
The quantity of dangerous substances that meets or exceeds those contained in the
MIACC Lists of Dangerous Substances. When these quantities are found at a
location, the conduction of a risk assessment is recommended.
2.60 Vulnerability Analysis
The identification of any person or thing that is susceptible to damage should a
potential hazard occur. This may include the population (e.g. residents, employees,
sensitive populations - schools, nursing homes, day care centres) that might be in
vulnerable areas, as well as public and private property, including essential support
systems (e.g. water, sewerage, storm drainage systems and transportation corridors).
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3.0 OPERATIONS
The purpose of the Operations section of the manual is to ensure each member responds to
an emergency in a consistent manner. These procedures will be observed for Local,
Municipal and NR CAER Mutual Aid emergencies.
3.1 Levels of Emergency
3.1.1 Procedure: The various emergency levels are:
i. Local – This is an incident that can be managed by the member who
has the emergency.
ii. Municipal – This is an emergency where the member with the
emergency requires assistance from the local municipal emergency
services. Notification for other NR CAER members to go on standby
may be given at this time.
iii. NR CAER Mutual Aid – This is an emergency where the resources of
the member with the emergency and the local municipal emergency
services are insufficient. NR CAER members will be requested to
respond.
iv. Standby- All those NR CAER members that may be called upon for
assistance should alert their Emergency Crews and inform them that
they may be called to respond on request. This does not mean that all
emergency crews should muster but should be ready to muster when
requested to respond. If the NR CAER member will be unable to
muster they must communicate to the requester that they are unable to
muster.
v. All Clear - When, in the opinion of the local Incident Command or the
Unified Command the emergency is no longer a threat to the
community or is under control the all clear must be given to all
members so they may stand down.
3.1.2 Responsibilities: NR CAER members must ensure their emergency crews
understand the meaning of the three levels of Emergencies, standby and all
clear status. This information must be available to the emergency crews.
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3.2 Local (Internal) Response
3.2.1 Function: To ensure each NR CAER member has a plan to manage
emergencies in their facility/community.
3.2.2 Procedure: Each member must have an emergency response plan that is
acceptable to the following:
i. Authority having jurisdiction
ii. All regulating bodies
iii. NR CAER
It is strongly recommended that each member prepare their emergency plan
using the current version of CAN/CSA-Z731 “Emergency Planning For
Industry" as well as Z 1600 “Emergency Management and Business
Continuity” Many members may also have legal requirements from a
regulating body or membership in an association. AER Directive 71, E-2
requirements from Environment Canada and the CIAC Responsible Care
initiatives are examples of additional requirements for a Facility Emergency
Plan.
The intent of NR CAER is not to be the sole provider of emergency
services to each member, but to assist the requesting member and the
municipal emergency services.
When emergency communications from other NR CAER members take
place, notification to responders is essential. For this reason, each NR
CAER member that may be called upon to provide emergency services to
other members must have a method of informing their emergency
responders of when they should go to standby, when they should respond
and when it is all clear.
Section 8 of this plan gives guidance for writing an Emergency Plan for
facilities. It is not intended to replace CSA Z731, Z1600 or regulatory
agency requirements. Section 8 provides guidance to augment them.
3.2.3 Responsibilities: Each NRCAER member shall develop an emergency plan
for their facility.
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3.2.4 Resources: CAN/CSA-Z731, Z 1600
Legal requirements - e.g AER, Alberta Environment SRD, Env. Canada
Trade Association Requirements
Responsible Care, Chemistry Industry Association of Canada
NR CAER ERP Guidance Document
3.3 External Response
All emergencies requiring external resources must be reported using 911. The NR
CAER radio system is a back-up to the 911 system. NR CAER resources are
normally dispatched by SCRECC – the Strathcona County Regional Emergency
Communication Centre (911 dispatch for several municipalities). If the 911 call is
managed by a different 911 centre, the member may need to advise the 911 centre to
connect to SCRECC to dispatch NR CAER resources.
If a cell phone is used to make the call the receiving operator may not know the
location of the emergency as it could be managed by any Alberta 911 centre. Land
lines are preferred.
Member personnel who may be required to report emergencies should be trained in
the communication protocols for 911 and be able to request NR CAER mutual aid
from any 911 call centre. This ensures timely communication of the correct
information to allow the 911 centre to dispatch the correct resources. Training
resource material and call flow diagram are attached to this Guidance document as an
appendix.
3.3.1 Function: To ensure NR CAER members requesting assistance are able to
get help.
3.3.2 Procedure: All members will use 911 to request Emergency Response
Assistance. The member will state the degree of the emergency and the type
of response requested. (e.g. high angle rescue, firefighting, 4000 l/.m of
additional water application capability, foam application, etc.) 911 centre
will dispatch the resources. This may include an adjacent municipality or
NR CAER companies. Resources may also be requested to go on standby.
Example 1: An emergency occurs at an NR CAER member's facility. An
emergency is declared that is beyond the scope of the member company
using 911. The local emergency services responds to the scene. It is
determined that the emergency is now beyond the capabilities of both the
emergency services and the NR CAER member. An NR CAER Mutual Aid
emergency is declared. The Incident Commander will assess the nature of
the additional equipment/trained human resources required and contact
SCRECC. The NR CAER members with the equipment/trained human
resources required are contacted by SCRECC via the NR CAER Radio and
mobilized. The Incident Commander will determine the demobilization
process.
Example 2: An emergency at an NR CAER company is declared that is
beyond the scope of the member company using 911. The NR CAER
member informs 911 that the incident requires an additional 4000 l/m of
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firefighting capability. 911 determines where to get the specific resources
and deploys them. IF NR CAER resources are needed then the 911 call is
routed through SCRECC. The Resources are deployed through the
Municipality, through other NR CAER Members or by an adjacent
municipality. NR CAER members responding must notify their Local
Municipal Organization to ensure there is a back-up plan in place to provide
resources in the event of an emergency at the responding member’s location
when the member’s resources are deployed as part of an NR CAER Mutual
Aid response.
Example 3: An emergency at an NR CAER company is declared that is
beyond the scope of the member company using 911. The NR CAER
member informs 911 that the incident requires a specific NR CAER
member resource. (e.g. foam plus delivery system from a specific NR
CAER member) 911 dispatch will contact SCRECC to deploy the
resources. This resource will be deployed without delay. The responding
resource must notify their Local Municipal Organization to ensure that there
is a back-up plan in place to provide resources in the event of an emergency
at the responding member’s location when the member’s resources are
deployed as part of an NR CAER Mutual Aid response.
3.3.3 Responsibilities: Each NR CAER member providing external resources
shall train their emergency response crews and applicable staff in the
External Response procedure. A protocol shall be developed by each
member for the notification and the dispatch of their resources to other
members. This includes:
i. Notification procedures of responding member's resources.
ii. Dispatch procedure of responding member's resources
iii. Each member should provide updated resource listings that could
be made available for an NR CAER Mutual Aid response.
3.4 System Activation
3.4.1 Primary Procedure: 911 emergency calling is available throughout the
NR CAER area.
This is the primary means of requesting assistance. The NR CAER
organization does not have a common radio system available to all
members. The NR CAER radio system is a back-up notification and
assistance requesting system.
See Appendix A for activation procedure.
3.4.2 Secondary Protocol for Notification In Areas With a Common Radio
System - General Information Notification
“This is (name and company of the member announcing the event). We
have a Local Emergency. It is (describe the incident)
For Local and Municipal Emergencies, notification should also be done
using the UPDATEline, callout notification system and/or email
notification to NR CAER Member contact distribution list (Note: Delays
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may occur with email notification to members depending on time of
incident).
3.4.3 Request for Mutual Aid/Call Out of Resources – NR CAER Mutual Aid
The member notifies the 911 operator as outlined in Section 3.2
"This is ______(name of requesting Incident Commander or emergency
services). We have an Incident requiring NR CAER Mutual Aid. It is
__________ (describe the incident)__________".
All members should be prepared to receive requests for resources from
SCRECC by phone and radio dispatch. Those members receiving requests
MUST confirm that the resources have been released and are on their way.
3.4.4 Downgrading / Terminating the Incident
The requesting member should initiate the downgrading or termination of
the incident.
"This is ______(name of requesting member)______. We have downgraded
/ terminated the incident. At this time all members who were on standby can
stand down.”
3.5 Standby Status
3.5.1 Procedure: All those NR CAER members (except for the local municipal
emergency services) that may be called upon for assistance should alert
their Emergency Crews and inform them that they may be called to respond
on request. This does not mean that all emergency crews should muster but
should be ready to muster when requested to respond.
3.6 Receiving a Request
3.6.1 Procedure: The NR CAER member receiving a request to provide
resources must first evaluate their own situation to determine if they will
provide the resources requested. If the resources will be provided, a
confirmation that the resources will be released must be given to the
SCRECC as well as their local fire dept.
The resources will be dispatched to the NR CAER member requesting
assistance and will proceed to the plant gate or to the staging area.
Instructions must be given to the responding members before they proceed
to the scene. Safety of the responders is the primary concern. The
responding resources must understand whom they are reporting to, what the
mission is and where to go prior to active deployment.
If the resources will not be released, SCRECC must be notified immediately
and informed why.
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3.6.2 Responsibilities: All NR CAER members that may be asked to provide
assistance must review the section on receiving a request with their
Emergency Crews. All responding members must have NR CAER radio
capability that will allow communications en route.
3.7 Communications
3.7.1 Procedure
3.7.1.1 Communications enroute to Emergency Scene
Responding members must be able to maintain communications
with the designated NR CAER Staging Officer to ensure that any
changes in the staging area, plant hazards or incident status change
can be communicated to the responding members. Each
responding NR CAER member will have a portable or base station
radio to allow the NR CAER Staging Officer to communicate with
responding members.
3.7.1.2 Communications at the Emergency Scene
When emergency crews arrive at the staging area, the requesting
member or the local emergency services should provide the
responding crews a radio on a frequency that permits
communications with the Incident Commander. If a radio is not
available, another means of communication must be established
before the responding crews enter the emergency scene.
3.7.1.3 Communications to the SCRECC
The SCRECC must be kept informed as to the status of the
emergency, the resources that are deployed in staging and the need
for more resources. SCRECC will in turn keep other potential
resource providers informed of the status of the emergency and the
need to remain on standby as/if advised by the Fire Department.
3.7.2 Responsibilities: Each NR CAER member must prepare a pre-plan for
communicating with responding Emergency Response Crews both en route
to and at the emergency site.
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3.8 Radio Communications
3.8.1 Purpose: To have in place Radio Communications Standard Operational
Guidelines which meet the requirements of NR CAER.
3.8.2 Scope: Prepare procedures for:
i. 3.8.2.1.0 Testing of the Communication System
ii. 3.8.2.2.0 Activation of the Radio System
iii. 3.8.2.3.0 Communication Operations
iv. 3.8.2.4.0 Basic Regulations For Voice Operation
v. 3.8.2.5.0 Radio Communications With Mobile/Portable Units
vi. 3.8.2.6.0 Regulations of Communication Canada
vii. 3.8.2.7.0 New Members
3.8.2.1 Testing of the Communication System
a) The SCRECC Emergency Communication Operator will
test the radio system each Wednesday (depending on other
emergency calls in progress). The test message will be
repeated twice.
b) Upon hearing the test, each NR CAER member having a
portable or mobile radio will advise the Emergency
Communication Operator they have received the test
message. To accomplish this, the member will use the
following example.
c) ”Strathcona Dispatch this is (company name). The test
message has been received. The Emergency
Communication Operator will acknowledge with “Message
Received”.
d) Members not confirming the test message will be
contacted via the telephone system to inquire if they have
or have not heard the test message.
e) Records of each test will be maintained by Strathcona
County Regional Emergency Communications Centre.
3.8.2.2 Activation of the Radio System
a) In event of an emergency where the emergency services
having jurisdiction requires NR CAER resources, the Fire
Chief (or designate) will call SCRECC at 780-464-8465
and request the joint radio system be activated.
b) The Fire Chief (or designate) will then request the
equipment and manpower required at the emergency.
c) All NR CAER emergency units, prior to responding to the
scene of the emergency, will contact the 911 Emergency
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Communication Operator via the radio system and request
information regarding the location of the emergency,
staging area(s), and where to meet the “NR CAER”
Staging Officer.
3.8.2.3 Communication Operations
a) Standard procedures will be used by all NR CAER
members for handling messages by radio. The use of
standard procedures will conserve on-the-air time and will
permit accurate, brief, and rapid transmission of essential
information.
b) Careless procedures and lack of channel discipline may
cause delay, confusion and unnecessary radio
transmissions.
3.8.2.4 Basic Operations
a) Radio communication will use voice and standard radio
protocols
3.8.2.5 Radio Communications With Mobile/Portable Units
a) The identifying call name “Dispatch” will be used by
personnel when communicating with mobile and portable
units to SCRECC
b) It is mandatory to make a preliminary call and await
acknowledgement by Dispatch before proceeding.
c) Portable radio units will use complete identification for all
transmissions made by that unit, for example Engine 1-2
(unit number). The use of only numbers to identify a
mobile is not acceptable.
d) Portable radio units will normally use designations, which
identify with the apparatus to which assigned, or the name
and rank of the member.
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3.8.2.6 Regulations of Industry Canada
Under the Regulations of Industry Canada, it is unlawful to
(a) transmit superfluous signals or messages of a personal
nature by radio,
(b) use profane or offensive language,
(c) cause interference with any other radio communications,
(d) intercept and use or publish the contents of any radio
message without the express permission of the proper
authority, or
(e) make unidentified transmission
Upon conviction of any of the above offenses, Industry Canada
regulations provide either a maximum fine or up to one-year
imprisonment, or both.
3.8.2.7 New Members
New members of NR CAER acquiring a base station, mobile
radio or portable radio may contact Strathcona County
Emergency Services (780-467-5216) to clarify the
Communication Procedure or Communication system.
Portable radios may be obtained by contacting The Fort Sask
Fire Department at (780-998-4858)
3.9 Communicating with Agencies and the Public
3.9.1 Purpose: To ensure communication takes place between the member with
the emergency and all appropriate authorities. These authorities may request
a seat at the Emergency Operations Centre.
3.9.2 Procedure: In an NR CAER Mutual Aid response, the requesting member
should provide (at a minimum) an alert notification to the following
agencies:
Local municipality
Other municipal and industrial NR CAER members.
Alberta Environment and Sustainable Resource Development
AER
Alberta Health Services
Alberta Emergency Management Agency
RCMP
Occupational Health and Safety
Fort Air Partnership
Immediate communication can be made using the NR CAER Call out system
using the 24 hour contacts distribution list. Incident details should also be
sent by email to [email protected] to be forwarded to the NR CAER email
distribution list, noting that this method may result in delay if outside
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business hours. The formal communication to regulating bodies is outside
the scope of this document.
3.10 Public Notification
3.10.1 Function: To facilitate consistent, timely, reliable, credible contact with the
public to ensure their safety.
3.10.2 Purpose: To permit the public to carry out informed actions based on fact, it
is essential that the public be kept apprised of developments throughout all
stages of an emergency situation.
3.10.3 Procedures: It is incumbent upon each member organization of NR CAER
to:
post messages to the UPDATEline
be prepared to use a notification system according to the Community
Notification Program protocols and manual
Work with their local municipality to coordinate and disseminate public
information messages
Public information dissemination duties must be incorporated into the
member Incident Command System.
3.11 Media Notification/Relations
3.11.1 Function: To facilitate consistent reliable, credible contact with the media
and to ensure safety of the public is enhanced through co-operation with the
media.
3.11.2 Purpose: To permit the public to carry out informed actions based on fact.
3.11.3 Procedures: It is incumbent upon each member organization of NR CAER
to coordinate their communications to the media with their local
municipality prior to release. The emphasis must be on a single clear
consistent message supported by all parties. The duties of the Information
Officer must be incorporated into the member Incident Command System.
3.11.4 News Releases: To reduce misinformation, public announcements to the
media should be provided in the form of written releases.
3.11.5 Method of Release: In emergencies, emphasis should be placed on the use
of both traditional and social media channels, including the Alberta
Emergency Alert via local municipalities if appropriate. In the clean-up and
rehabilitation stages, local newspaper announcements may be more
appropriate.
3.12 Incident Management (Incident Command Center / EOC)
3.12.1 Introduction
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NR CAER members manage incidents using the Incident Command System
(ICS). A standard management system ensures that all members have a
common and compatible response organization.
The Incident Command System allows easy expansion and contraction as
required. The authority having jurisdiction will always be engaged in the
function of Command once they have been requested to assist in the
mitigation of any emergency. Command can be either Unified or Single as
warranted.
The Incident Command System defines the major management functions and
the lines of reporting. All incidents will have an Incident Commander.
Incident Command is always the role with overall accountability
3.12.2 ICS Roles and Responsibilities
i) Incident Command
The role of Incident Command can be transferred as needed or
requested based on the size and complexity of the incident. Incident
Command is the role with the highest level of accountability and
responsibility for management of the incident.
All personnel and equipment involved in the mitigation of the
emergency report through their respective managers to Incident
Command.
Incident Command is ultimately responsible for managing resources,
assigning personnel to the necessary roles and providing overall
direction for the incident. If some major management functions are
not assigned, the IC is responsible to ensure actions normally
assigned to those functions are complete.
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ii) ICS, Command Staff Positions
a) Safety Officer
i. The Safety Officer reports to Incident Command.
ii. The Safety Officer is responsible for the health and
safety of the responders as well as those that could
be impacted by the incident.
b) Information Officer i. The Information Officer reports to Incident
Command.
ii. The Information Officer is the central point for
dissemination of information to the public, the
news media, regulatory agencies and the corporate
organization.
c) Liaison Officer
i. The Liaison Officer reports to Incident Command.
ii. The Liaison Officer is the point of contact at the
incident for personnel responding from assisting or
cooperating agencies. Select personnel from these
agencies might be invited to assist in creating a
Unified Command
ICS, General Staff
d) Operations Chief
i. The Operations Chief reports to Incident
Command.
ii. The Brigade, through the Fire Ground Command,
Unit Operations and Traffic Control report to the
Operations Chief.
iii. The Operations Chief is responsible to implement
the action plan. This includes management of all
resources that are required to meet those objectives
e) Logistics Chief
i. The Logistics Chief reports to Incident Command.
ii. The Logistics Chief is responsible for obtaining and
organizing all support and services required to meet
the operational objectives. This position includes
the procurement of consumables and specialty
services.
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f) Planning Chief
i. The Planning Chief reports to Incident Command.
ii. The Planning Chief is responsible for collecting
and evaluating situation information, displaying
and preparing status reports as well as developing
the action plan for the next operational period. The
Planning Chief would also develop a plan to
investigate the incident and to restore or remediate
the affected area(s). They are also responsible for
the completion and preservation of documentation.
g) Administration / Finance Section Chief
i. The Administration / Finance Chief Section Chief
reports to Incident Command.
ii. The Administration and Finance Section Chief is
responsible for all administrative functions. It also
includes tracking costs from commitments and
claims arising from the incident.
h) Staging
i. A Staging area(s) and designated NR CAER
Staging Officer(s) must be defined if external
resources have been requested from other NR
CAER members.
i) Responder Accountability
To ensure all responders are accounted for in a multi-
agency/mutual aid response, a single Accountability
Officer must be appointed and identified. This person
should use ICS 211 Check In Form.
j) Assignments
When a contributing NR CAER member is deployed, they
will be advised as to the chain of command and to whom
they report directly. That person must ensure that a reliable
method of communication is maintained between them.
Objectives must be clear and have agreement by those
requesting and by those offering services.
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3.13 Equipment Standards
3.13.1 HYDRANT CONNECTIONS
Member hydrant connections must meet the Municipal standard or adapters
must be available to allow connection by municipal and external resources.
3.13.2 HOSE STANDARDS
All 65 mm hose should be AMA thread (Alberta Mutual Aid). All 38 mm hose
should be NPSH thread.
3.13.3 RADIOS
All responding members of NR CAER must have NR CAER radio
communications capability. Radios and equipment will be distributed to
responding members of NR CAER. It is incumbent on each member to ensure
that radios and equipment are maintained in sound operating condition.
A radio inventory and assignment spreadsheet is attached as an appendix C to
this document.
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4.0 HAZARD IDENTIFICATION, RISK ASSESSMENT, & BUSINESS IMPACT
4.1 Hazard identification
The member shall use a hazard identification and evaluation process that assesses
probabilities and consequences connected with hazards arising from human activities,
technological events, and natural perils that can have an impact on its operations or
areas of responsibility.
Examples of such hazards include
a) spills and other releases of dangerous substances;
b) fires and explosions;
c) utility failures;
d) transportation accidents;
e) fatalities and life-threatening injuries;
f) evacuations;
g) media coverage having an immediate adverse impact on an
organization’s public image;
h) third-party emergencies (e.g., release of a dangerous substance from a
truck or factory owned by a neighbouring organization);
i) events that result in a significant and immediate adverse impact on
health and safety;
j) situations requiring unusual rescue efforts or medical treatment;
k) multi-hazard emergencies (e.g., a natural gas line rupture causes
fire/explosion/injury);
l) terrorism (e.g., cyberterrorism and chemical, biological, radiological,
and nuclear terrorism);
m) sabotage;
n) workplace violence;
o) labour disruption;
p) civil unrest;
q) vandalism;
r) bomb threats;
s) robberies;
t) tornadoes;
u) floods;
v) wildfires;and
w) severe summer and winter storms.
There are several tools available to identify hazards. HAZOP (Hazard and Operability
Process) is the most common tool accepted by most regulatory bodies to identify
hazards. “What if” check lists, FEMA and Fault Tree are other example. The objective
of all of these tools is to assist the facility in identifying the unknown hazards and to
predict potential major industrial accidents.
4.2 Risk assessment and business impact analysis
4.2.1 The member shall conduct a risk assessment includes evaluating the likelihood
of a hazard or combination of hazards occurring, taking into account factors
such as threat analysis, frequency, history, trends, and probability.
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4.2.2 The risk assessment should include data on the consequence of the risk event
on the entity and on people, property, and the environment.
4.2.3 The member should conduct a business impact analysis that:
a) Takes the entire facility into consideration when the critical business
functions, associated resource requirements, and interdependencies are
identified;
b) Builds on the findings from the risk assessment; and
c) Considers possible events and how they could affect the facility over
time.
4.3 Prevention and mitigation
4.3.1 Prevention
4.3.1.1 The member shall develop and implement a strategy to prevent
incidents that threaten people, property, and the environment.
4.3.1.2 The prevention strategies should be based on the information
obtained from the hazard identification, risk assessment, and
business impact analysis outlined in Clause 4.1.1 and should
be kept current.
4.3.1.3 The member shall have a system to monitor the identified
hazards and adjust the level of preventative measures
commensurate with the risk.
4.3.1.4 The prevention plan shall establish interim and long-term
actions to eliminate hazards that could impact the facility.
4.3.1.5 The member shall establish preventative maintenance checks
and programs.
4.3.1.6 The member shall maintain effective operation procedures and
facility documentation.
4.3.1.7 The member shall ensure that changes in design or service or
staff are effectively managed and to minimize impacts on
operations.
4.3.1.8 The member shall establish a program for incident
investigation and analysis to minimize recurrence.
4.3.2. Mitigation
4.3.2.1 The member shall develop and implement mitigation strategies
to limit or control the consequences, extent, or severity of an
incident that cannot be reasonably prevented.
4.3.2.2 The mitigation strategies should be based on the results of the
hazard identification, risk assessment, and business impact
analysis described in Clause 4.1,2 as well as program
constraints, operational experience, and cost-benefit analysis.
4.3.2.3 The mitigation plan should establish interim and long-term
actions to reduce the impact of hazards that cannot be
eliminated.
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5.0 EMERGENCY RESPONSE PLAN DEVELOPMENT
Each member shall develop an Emergency Response Plan and should include the
consequences of the identified hazards.
a) Emergency Response Plans shall have clearly stated objectives.
b) Plans shall identify the functional roles and responsibilities of internal and
external agencies, organizations, departments, and positions.
c) Plans shall identify lines of authority for internal and external agencies,
organizations, departments, and positions.
d) Plans shall identify logistics support and resource requirements.
e) Plans shall identify the process for managing activities.
f) Plans shall identify the process for managing the communication and flow of
information, both internally and externally.
g) The member shall make appropriate sections of the plans available to those
assigned specific tasks and responsibilities therein and to other stakeholders as
required.
5.1 Legislative and Industry Code of Practice
Applicable regulatory requirements for preparing ERPs shall be identified so that ERP
parameters can be established. Where appropriate, organizations should consult
relevant regulatory agencies.
In some cases, an organization may be bound by industry codes of practice to follow
certain procedures. Industry associations should be approached for help identifying
applicable codes.
As an example the AER has developed an assessment matrix so that incidents can be
classified and communicated to others by industry, local authorities, health authorities,
and other government agencies in a consistent manner throughout the province.
The licensee or duty holder must include all the information in Assessment Matrix
for Classifying Incidents in its corporate-level ERP.
The licensee or duty holder must define appropriate actions, including public
protection measures, that would be taken for each level of emergency.
5.2 Roles and Responsibilities
NR CAER requires its members to use ICS for emergency response management in
mutual aid emergency response situations. The responding municipality also expects
the NR CAER member to be using ICS for situations that don’t require an NR CAER
mutual aid response. The following chart details the organization and roles that may
be required to manage an emergency.
Page 34
The ERP should specify the scope of the participants’ activities (what, where, when, and how),
what communications with the public will consist of, when outside authorities are to be called,
what on-site actions are expected, how such actions are to be accomplished, etc.
Flow charts and action checklists are valuable for condensing information and making decisions.
If checklists are used, they should contain sufficient detail to ensure that all crucial activities are
considered.
5.3 Emergency Response Procedures
5.3.1 The member should develop, coordinate, and implement operational
procedures to support execution of the plan.
5.3.2 Procedures shall be established and implemented that incorporate the most
appropriate response to and the recovery from the consequences of those
hazards identified in Clause 4.1.1. These procedures shall address health and
safety, incident stabilization, minimization of property damage, and
protection of the environment under the jurisdiction of the entity. These
O p e ra t io n s
S e c t io n
L o g is t ic s
S e c t io n
P la n n in g
S e c t io n
F in a n c e /A d m in
S e c t io n
S itu a tio n
D o c u m e n ta tio n
D e m o b iliz a tio n
C o m p e n s a tio n
& C la im s
C o s t
R e s o u rc e s
S ta g in g A re a s
P ro c u re m e n t
T im e
In c id e n t
C o m m a n d
(C o m m a n d e r )
L ia is o n
A g e n c y E x e c u tiv e
o r
E O C ( if a c t iv a te d )
S a fe ty
In fo rm a tio n
B ra n c h e s , D iv is io n s
a n d G ro u p s
A ir O p e ra tio n s
S tr ik e T e a m s
T a s k F o rc e s
S in g le R e s o u rc e s
A ir T a c tic a l
G ro u p
A ir S u p p o r t
G ro u p
S e rv ic e
S u p p o r t
M e d ic a l
F o o d
C o m m u n ic a tio n s
S u p p ly
F a c ilit ie s
G ro u n d S u p p o r t
T e c h n ic a l S p e c ia lis ts
Page 35
procedures may be embodied in general instructions as well as detailed
protocols for undertaking specific critical tasks (e.g., transfers of dangerous
substances) during an emergency and during the return to normal operations.
5.3.3 Procedures shall be in place to conduct a situation analysis that includes a
damage assessment and identification of the resources needed to support
response and recovery operation
5.3.4 Procedures should allow for recovery and mitigation activities to be carried
out concurrently during emergency response
5.3.5 Procedures shall be established for Transfer of Command succession of
leadership during an event.
5.3.6 Emergency response procedures shall include, but not be limited to, the
following:
a) control of access to the area within the perimeter; and
b) identifying and accounting for personnel engaged in on-site response
activities.
5.3.7 For a facility, the ERP shall describe the following (or indicate where the
appropriate information can be obtained):
a) procedures and locations of key isolation points for utilities shut-off;
b) spill control procedures and locations of spill control points;
c) assembly instructions and locations of assembly points; and
d) locations and operation of emergency protective equipment.
The ERP shall include or reference the facility documents that identify
storage locations and control procedures for any regulated dangerous
substances in the facility.
5.4 Resources – Internal/ External and Locations
5.4.1 Analysis of emergency scenarios based on identified hazards helps determine
what internal and external resources are necessary to deal with an emergency.
5.4.2 The Emergency Response Plan shall identify all resources (including their
locations) needed to ensure an appropriate response capability in an
emergency. If required this will include a Reception Centre. Steps will be
taken to address any resource capability shortfalls.
5.4.3 The member shall establish resource management procedures to ensure that
adequate human, physical, informational, and financial resources are provided
5.4.4 The capabilities of emergency response contractors shall be assessed. This
can be accomplished by drawing on the expertise of business associations,
individuals within the organization and government agencies.
5.4.5 Awareness of the capabilities and scope of authority of local emergency
services, regulatory agencies, and other public resources is important.
Integration with these resources should be considered by the organization.
5.4.6 Each member will have a list of resources that can be leveraged out to other
members.
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5.5 Mutual Aid Agreement
5.5.1 The entity shall determine the need for mutual aid/mutual assistance.
5.5.2 The entity shall establish mutual aid/mutual assistance agreements as
required.
5.5.3 Mutual aid/mutual assistance agreements shall be referenced in the
emergency plan. The NR CAER standard Emergency Response Assistance
Agreement is located in appendix D.
5.6 Contact Information
5.6.1 A list containing contact details for internal and external resources shall be
compiled. The following information shall be provided for each resource on
the list:
a) the name of the resource;
b) a brief description of the resource; and
c) information on how to contact the resource.
5.6.2 All responders identified in the ERP shall be advised that they are on the
contact list and know what is expected of them.
5.6.3 The list shall be reviewed at least once a year and updated whenever
resources, organizational structures, regulations, or anticipated hazards
change.
5.6.4 The list should be accessible only by authorized personnel identified in the
ERP.
5.6.5 The organization should ensure that the list complies with applicable federal
and provincial legislation regarding privacy and confidentiality of personal
information.
5.6.6 Each member shall provide a 24 hr. contact number that will result in action
being taken forthwith to mitigate the emergency.
5.7 Community Awareness - Public Education and Information
5.7.1 Function: To inform the public about potential risks and safety measures
before an emergency to achieve an effective public response.
5.7.2 Purpose: To establish and maintain communications with the public at large,
local agencies and other industries in advance, on matters of public safety
education and mutual aid response.
5.7.3 Procedures:
a) Each NR CAER member will ensure that its employees, customers, the
public and local agencies are informed about NR CAER and its
mandate.
Page 37
b) Each NR CAER member will ensure that the public is informed of
hazards to which it might be exposed and to receive information on
emergency measures. This communication may be done by each
member or collectively by the NR CAER organization. It is the
responsibility of each member to ensure that this communication
occurs. The following information should be provided:
i.) the hazard(s), including short- and long-term effects, should be
described (e.g., Material Safety Data Sheet (MSDS));
ii.) the ERP(s) should be outlined;
iii.) the public should be made aware of community notification and
public alerting systems;
iv.) the public should be made aware of the options for its protection
(e.g., shelter-in-place, evacuation, vapour cloud ignition); and
v.) the public should be told whom to contact for additional
information.
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6.0 INDIVIDUAL MEMBER EMERGENCY RESPONSE PLAN GUIDANCE
6.1 General
The process of responding to an emergency involves situational assessment, defining
and prioritizing critical issues, emergency action planning, and effective activation of
resources. These activities may take place simultaneously or in a sequence
determined by the nature of the emergency (see Figure 6).
In the majority of the incidents the member will have a predefined emergency
procedure to manage the event. This should include the planned ICS organization
and which organization will fill each position of the planned organization.
The member must define which ICS roles are to be filled by the Municipality and
External Agencies and which roles are filled internally. A smaller member may
relinquish the Incident Commander role to the municipality when they arrive. The
member would assume other roles. A larger member may fill all of the ICS roles
with the Municipality and external agencies assuming supporting roles or providing
resources.
Where possible the organization should be predefined and agreed to by the
responding agencies and the NR CAER ER Team in advance.
The Municipality has the responsibility to protect the public and so the details of
communication with their Emergency Operations Center and Incident Commander
should be included.
6.2 Records Management
6.2.1 General
The Documentation Unit Leader under the Planning Section Chief is
responsible to maintain and archive all incident related documentation. ICS
provides standard forms to record the necessary information. The retention
and security of records may be determined by legal, regulatory, or
organizational requirements.
6.2.2 Types of Records
The following records should be created and retained:
a) activation record;
b) resource mobilization record;
c) notification and/or reporting record; and
d) debriefing record.
6.2.3 Reasons for Record Retention
Records are retained for the following reasons:
a) due diligence;
b) training (lessons learned);
c) regulatory requirements; and
d) potential litigation.
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6.3 Incident Management Setting Up the E.O.C
6.3.1 Procedure: Each NR CAER member shall have a contingency plan to
establish an E.O.C. (Emergency Operations Centre) and when the member
determines that the emergency requires an E.O.C. one of the following
options must be exercised:
NR CAER Members With an E. O. C.
Option 1: This is for the NR CAER members with a pre-identified E.O.C.
fitted out with the resources required to manage an emergency
The member EOC will ensure that their procedures detail the
protocols for linking with the municipal and regulatory EOCs.
NR CAER Members Without an E.O.C.
Option 2: This is for those NR CAER members without a pre-designated
E.O.C.
The member must develop a plan with the municipal Emergency Services
Department or another NR CAER member to establish an E.O.C.
6.3.2 Major Emergencies with More Than One Member Affected
In the event of a major emergency in the municipality or where several
members are affected by the same emergency, the municipal E.O.C. will be
activated and NR CAER members may be required to provide assistance in
executing the municipal plan.
6.3.3 Backup E.O.C.
Should the NR CAER member's E.O.C. be rendered unusable the municipal
Emergency Services Department E.O.C. will be made available. All members
shall have a contingency for a backup E.O.C.
6.3.4 Responsibilities:
Each NR CAER member shall have a written contingency for an E.O.C. The
E.O.C. shall be equipped with the resources necessary for the Incident Staff to
function.
All NR CAER members shall make provision for an incident command post
that may be as simple as a vehicle with identifying markings.
6.3.5 Resources: Mobile Command Posts are available from Strathcona County
and the City of Fort Saskatchewan Emergency Services Departments.
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6.4 Coordinated Response
6.4.1 General
All NR CAER members will use ICS to ensure a coordinated response to
emergencies.
Each NR CAER member is to have an emergency response plan identifying
specific individual roles and responsibilities of their emergency response
organization. This information should be available to NR CAER if requested
6.4.2 Incident Commander (I /C)
6.4.2.1 Function: To manage the field emergency response; communicate
with operations, and mobilize resources to control and eliminate
hazards to personnel, property and the environment.
6.4.2.2 Procedure: Each member organization should have a designated
I/C to:
manage field operations
execute the work plan and schedule
enforce safety procedures
document field activities
request emergency response personnel as required
direct fire and rescue team leaders
contain and suppress leaks and spills
coordinate environmental monitors
notify affected locations
maintain communications with internal/external emergency
response team and operations function within the site EOC
keep emergency site manager EOC and emergency support
functions informed of nature and status of the incident and
requirements
establish a command post at a safe distance from the emergency
scene
integrate NRCAER responders dispatched from EOC into field
operations
6.4.2.3 Responsibilities: Each member organization must designate an
Incident Commander trained to manage field operations or call on
the local authority Fire Chief to perform the function.
6.4.2.4 Resources: Facility emergency plan
Typical emergency response organization
Typical Incident Command worksheet
6.4.3 Situational Assessment
ICS form 201 should be used to record this information
The assessment should consider, but not be limited to:
a) determining the specific nature of the emergency (e.g., stage of
the emergency, the nature of the hazard(s));
b) identifying any modifying conditions relating to the
emergency (e.g., location, time, weather);
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c) determining potential threats to life, property, and the
environment;
d) determining the appropriate protective and corrective
strategies and
e) re-evaluating the effectiveness of the response (is the
emergency diminishing in intensity, stable, or escalating in
intensity?).
6.4.4 Action Plan
6.4.4.1 General
The action plans will be pre-planned for many of the emergencies.
Modifications may be necessary due to unique circumstances. ICS
Form 201 is used to document the action plan.
6.4.4.2 Site Safety
The Safety Officer is responsible for implementing a Safety plan for
all responders. Much of this plan can be predefined in the facility
ERP. (protective equipment for responders, monitoring, etc.)
The site safety plan should address (where appropriate) the
following issues:
a) perimeters and site control;
b) methods for keeping track of responders;
c) hazard identification;
d) personal protective equipment;
e) monitoring of individuals and the environment;
f) emergency medical care;
g) site evacuation and rescue plans;
h) communications and warning protocols;
i) plans for partial or full decontamination; and
j) rest periods and rehabilitation services for responders.
6.4.4.3 Traffic Control
6.4.4.4 Function: To define responsibilities and required response to
address traffic control needs for NR CAER members involved in or
while providing assistance to an emergency situation.
6.4.4.5 Purpose:
i. Ensure orderly and expedient movement of essential
vehicular and pedestrian traffic into and out of the set
emergency perimeters.
ii. To prevent non-essential vehicular and pedestrian traffic
within and around the set emergency perimeters.
iii. Where an incident/disaster is confined within a specific
facility with controlled access, the prime responsibility for
traffic control lies on the facility involved. The operational
plan specific to the facility involved will be used to direct the
traffic control action.
iv. Where an incident/disaster involves a public facility and or
public roadways, the prime responsibility for traffic control
will be under the local police direction. The police
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emergency procedures manual for the local police authority
will be used as a guide.
6.4.4.6 Responsibilities: Each NR CAER member is to prepare a section
within their emergency plan to address traffic control for their
facility(ies). RCMP Detachments at Sherwood Park, Fort
Saskatchewan, Redwater and Morinville will maintain Emergency
Procedures Manuals that will direct the response of police personnel
as it relates to traffic control during an emergency situation. NR
CAER members may provide interim traffic control assistance in
cases where police/ emergency services are delayed. In such
circumstances, certified Traffic Controllers within NR CAER must
follow the “NR CAER Traffic Control Guideline” (section 6.12) and
have required equipment and communications capability supplied.
.
**NOTE** Ability for police to respond for traffic control is often stipulated
by the demands placed on them for other priority roles within the
incident in question or other emergencies elsewhere. Plans must be
reviewed with local RCMP to ensure a coordinated approach.
6.4.5 Site Security
6.4.5.1 Functions: To define responsibilities and required response to
address site security needs for NR CAER members involved in or
while providing assistance to an emergency situation.
6.4.5.2 Purpose:
a) To prevent or minimize personal injury by maintaining a
security perimeter.
b) To reduce the exposure of physical assets to loss or damage.
c) To preserve evidence.
d) To prevent unauthorized access to the site.
6.4.5.3 Procedures:
a) Where an incident/disaster is confined within a specific
facility with controlled access the prime responsibility for site
security lies on the facility involved. The operational plan
specific for the facility involved will be used as a guide for
setting up site security.
b) Where an incident /disaster is confined within a specific
facility with no controlled access the prime responsibility for
the site security lies on the facility involved. The operational
plan specific for the facility involved will be used as a guide
for setting up site security.
c) Where an incident/disaster involves a public facility or a
public place, the prime responsibility for site security will be
under local police direction. Police emergency procedures,
under the direction of the local police authority, will be used
as a guide.
d) Where possible the scene must be preserved in order to enable
the proper authorities to conduct necessary inquiries and
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investigations. In case of injury or death appropriate
legislative authorities will be allowed access to the scene.
e) In the case of death the local police will assume the prime
responsibility for the investigation under authority of the
Fatality Inquiries Act for the Chief Medical Examiner for the
Province of Alberta.
6.4.5.4 Responsibilities:
Each NR CAER member is to prepare a section within their
emergency plan to address site security for their facility(ies).
RCMP detachments at Sherwood Park, Fort Saskatchewan,
Redwater and Morinville will maintain Emergency Procedure
Manuals that will direct the response of police personnel as it
relates to site security during an emergency situation.
**NOTE** Ability for police to respond for site security is often stipulated
by the demands placed on them for other priority roles within the
incident in question or other emergencies elsewhere. Plans must be
reviewed with local RCMP to ensure a coordinated approach.
6.4.6 Decontamination
6.4.6.1 Purpose: To have a plan that will protect entry personnel, support
personnel, the public, and the environment from contaminants that
may be transferred from the hazard site.
6.4.6.2 Procedure: The plan includes methods and procedures for the
decontamination of:
Response personnel.
Protective clothing.
Protective equipment.
Monitoring equipment.
Clean-up equipment.
Vehicles
Emergency response equipment
As early as possible in any hazardous product emergency, a
decontamination plan must be developed. This will prevent
personnel from contamination at an early stage and contain the
hazard within confined boundaries. The decontamination plan will
need to consider weather, geographical location, wind direction,
and topographical features to ensure a safe and effective plan.
The decontamination plan will divide the emergency site into three
zones. These are:
Exclusion Zone - The area where contamination has or could
occur. All personnel in the exclusion zone must wear a level of
protective clothing that will protect them from the hazards
encountered. The outer edge of the exclusion zone, sometimes
referred to as the hot line, must have a distinctive clearly marked
entrance and exit for personnel and equipment.
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Contamination Reduction Zone - The area between the exclusion
zone hot line and the support zone. This provides an area between
contaminated and clean zones that acts as a buffer to prevent the
support zone from becoming contaminated. It is in this area that
the individual decontamination stations are to be set up and clearly
marked corridors for entry and exit set up. The factors that will
determine the size and complexity of this zone are the type and
size of the hazard being responded to and the number of personnel
required to respond within the exclusion zone.
Support Zone - The most outer part of an emergency site. It is
considered a non-contaminated, or clean, zone. This is an area
where authorized personnel and traffic are allowed and does not
require any special protective clothing outside of the normal work
wear.
Other considerations must be given when setting up a
decontamination plan. These are:
Cost (decontamination versus replacement costs)
Availability
Ease of implementation.
The decontamination plan will determine:
the number and layout of the decontamination stations at
an emergency site.
the type of decontamination equipment required. This may
include water supply, brooms, brushes, hoses, garbage
receptacles, shovels, plastic, mops, rags, and recovery
tanks.
the best method of decontamination. Some of the most
common types decontamination methods are:
Dilution
Will reduce concentrations of contaminant.
Water is the most common dilution solution.
Consideration must be given to control dilution runoff.
Chemical Neutralization
Will reduce chemical hazard.
The chemical structure of contaminant is altered.
May take time to determine correct neutralizer.
Examples of neutralizer are dilute bases, dilute acids, and
organic solvents.
May require some technical expertise in order to determine
the correct neutralizer.
Absorption
Picks up the contaminated material.
Examples are soil, clay sand.
Will not change the hazard of the contaminant.
Procedure used mainly for tools and equipment
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Isolation
For equipment and clothing that cannot be decontaminated.
Equipment and clothing to be removed for later disposal.
The effectiveness of the decontamination process should
be assessed and modified throughout the emergency
response. The effectiveness can be determined by:
‣ visual observation. (Can any residual containment be
seen.)
‣ wipe sampling of decontaminated equipment. (Actual
analysis for containment residual.)
‣ analyzing the decontamination station final rinse
solution. (Should not detect elevated containment
levels at this stage.)
‣ analyzing protective clothing for residual
containment.
Hazards associated with the decontamination process include:
incompatibility of the decontamination solution with the
contaminant.
incompatibility of the decontamination solution with the
protective clothing material.
the vapors that may be generated by the decontamination
process.
All materials requiring disposal after decontamination and clean up
must meet the current disposal regulations within the jurisdiction
that the emergency has occurred
6.4.6.3 Resources:
Alberta Emergency Management Agency
Canutec
Material Safety Data Sheets
Hazard and Resource Section of this Manual
CSA Standard for Emergency Response Planning in
Industry.
Alberta Environment & Sustainable Resource
Development – ASERT
Environment Canada
Alberta Dangerous Goods & Rail Safety Branch (ERAP)
6.4.6.4 Responsibilities: Each stakeholder should address
decontamination within their respective emergency plans that will
include the preferred methods of decontamination for their
products. This information should be made available to other
stakeholders when required.
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6.5. Resource Mobilization
6.5.1 After key personnel have been alerted and an initial assessment of the need
for personnel and equipment has been made, resources should be mobilized in
a coordinated manner.
6.5.2. The ERP shall include the ICS process for mobilizing resources. This
includes
a) designating the person responsible for mobilizing resources;
b) providing the necessary information for contacting or mobilizing
required resources;
c) having a pre-designated staging area for all of the incoming
resources; and
d) being located out of any possible line of direct hazard effects to
minimize risk.
6.5.5.3 The ERP should identify
a) special logistical considerations for moving required
resources to emergency sites and supporting those resources
for extended periods of time; and
b) the status of the resources: available, assigned, out of service.
6.6 Damage Assessment
When an emergency causes widespread damage, some expertise in damage
assessment beyond the capabilities of a single organization may be required. The
facility should document a plan to obtain the appropriate expertise.
6.7 Claims Management
6.7.1 The method for claims assessment should be identified. Assessment may
involve insurance claims adjusters or other specialists.
6.7.2 Claims may include losses
a) attributable to response costs;
b) resulting from business interruption;
c) attributable to damaged or destroyed equipment or other property; and
d) incurred by affected members of the public (e.g., evacuation costs, out-
of-pocket costs).
6.7.3 All losses should be documented before any claims are submitted. The
claimant should determine the losses that require immediate attention.
6.7.4 A communication plan should be available to provide information to the
public on how they should process their claims.
6.8 Critical Incident Stress Management
6.8.1Emergency response personnel and others can be placed under enormous stress
during critical incidents.
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The effects of this stress may manifest themselves immediately or be delayed. When
stress is manifested, the emotional well-being and functional capabilities of
responders can suffer. Physical or psychological symptoms may appear and normal
life may be disrupted until the problem is recognized and resolved.
Each member must have the knowledge to recognize the symptoms of Critical
Incident Stress and have programs to help individuals adversely affected by the
emergency.
A critical incident stress management program that offers appropriate interventions
by qualified personnel should therefore be provided.
Such programs help individuals adversely affected by the emergency to better handle
their stress and reduce or eliminate its negative impact on their personal and
professional lives.
6.9 Recovery
6.9.1 The entity should develop and implement a recovery strategy to support
short-term and long-term priorities for recovery of functions, services,
resources, facilities, programs, and infrastructure.
6.9.2 The recovery strategy should be based on the results of hazard identification
and risk assessment, business impact analysis, program constraints,
operational experience, and cost-benefit analysis.
6.9.3 The recovery strategy should include interim and long-term actions to ensure
entity recovery and continuity capability to respond to the consequences of
those hazards identified in Clause 4.1.1.
6.9.4 The recovery strategy shall include measures to reduce vulnerability of the
entity during the recovery period. The measures should be linked to
mitigation strategies, as described in Clause 4.1.3.2.
6.9.5 The recovery plans should provide for short-term and long-term priorities for
restoration of functions, services, resources, facilities, programs, and
infrastructure.
6.10 Review and Debriefing
The effectiveness of the ERP shall be reviewed after the end of the emergency.
In some situations, a formal debriefing may be held. The objective of the debriefing
should be to improve emergency preparedness and response by identifying areas of
success and areas requiring improvement (a debriefing should not be a fault-finding
mission). If one is held, all groups that responded to the emergency should be
represented. The representatives should come prepared with complete details of their
activities during the emergency and, where possible, provide supporting
documentation.
Common elements of an effective debriefing include:
a) a facilitator;
b) a secretary to record the proceedings;
c) a review of the sequence of events, including timing and actions taken; and
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d) identification of those portions of the ERP that were effective and those that
require improvement.
Action items identified by the debriefing should be documented and assigned. Key
lessons learned should be shared with the appropriate parties. The ERP should be
revised as necessary and shared with the appropriate parties. Separate debriefings
may be held with different groups that participated in the emergency.
6.11 Specific Types of Emergencies
6.11.1 Hazardous Product Release
6.11.1.2 Procedure: There is a potential within the areas covered by this
plan to experience a hazardous product release. If a hazardous
product release occurs, an accurate assessment of the incident will
need to be done as soon as possible. Early on in the emergency, an
EOC will need to be set up in accordance with the guidelines set
forth in this manual.
In assessing an emergency involving a hazardous product release
the following guidelines will ensure the protection of life,
property, and the environment.
1. State of emergency. Is the release ongoing?
2. The type of hazardous product released. This information
can be referenced from the MSDS's catalogued at Alberta
Transportation Dangerous Goods (1-800-272-9600). This
information is very important in identifying the type of
personal protective equipment required by response
personnel.
3. The volume of the release. This will determine the number
of personnel required and the amount of equipment needed
to facilitate successful control and cleanup of the
emergency site.
4. Location of hazardous product release. The geographical
location in relation to populated areas, game sanctuaries,
water-ways, etc., will impact on the degree response
measures are taken.
5. Time of day. This will dictate such things as: is lighting
required, are school children close by, is rush hour traffic
going to interfere with response activities etc.
6. Weather conditions. Temperature and wind direction will
have an impact on the approach of response personnel,
hazardous product reactions, and possible evacuations of
populated areas. Climatic conditions, humidity,
precipitation, etc. will all impact on the type of response.
Resources for a hazardous product release can be found from:
a) Hazard & Resource section of this manual.
b) Transportation – 24 hour emergency service for dangerous
goods and disaster services.
Within Edmonton the number is 780-422-9600
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Province of Alberta call 1-800-272-9600
c) CANUTEC
d) CCINFO
e) CAN/CSA-Z731
6.11.1.2 Responsibilities: Each member is to have a procedure in place to
respond to a hazardous product release and the resources on site to
carry out their plan if necessary.
Each member should ensure that copies of Material Safety Data
Sheets covering Hazardous Products on their site are sent to
Emergency Management Alberta for input to a database for
members use.
6.11.1.3 Major Fire & Explosion
6.11.1.4 Function: To assist the Incident Commander, facility representatives
and emergency responders must prepare for and mitigate a major fire
and explosion incident.
6.11.1.5 Procedures:
i. Each member organization should have plans in place which
address:
a) The protection of life, property and environment
b) Designated facility representative or Incident
Commander to coordinate with NR CAER responders
at the scene.
c) Facility representatives with Incident Commander will:
determine nature and extent of emergency
coordinate actions within facility in conjunction
with NR CAER response.
ii. In responding to a major fire and explosion incident, the
facility representative and NR CAER responders must
ensure the following action items are addressed:
a) site assessments
b) site entry requirements
c) personal protective equipment of responders
d) health and environment monitoring conducted for:
combustible vapors
oxygen deficient atmosphere
toxic substances
notification of affected communities
e) periodic monitoring, health and environment scene
and site control
f) determination of exclusion, contamination and support
zones, (hot ,warm, cold zones)
g) isolation of fuels
h) isolation of utilities
i) notification of authorities
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OH&S
Dangerous Goods Control (427-8901)
Local emergency agency
j) decontamination of responders
6.11.1.6 Responsibilities: Each member organization must designate a
facility representative knowledgeable in materials and handling
flammable vapors to coordinate with Incident Commander or local
Fire Chief
All such facilities must have an emergency plan that includes
response to a fire & explosion scenario.
6.11.1.7 Resources: Emergency Planning for Industry CSA-Z731
6.11.2 Mass Casualty Incidents
6.11.2.1 Description: A Mass Casualty Incident (MCI) is an event in which
Emergency Medical Services (EMS) personnel and equipment at
the scene are overwhelmed by the number and severity of
casualties. A rough guide is when the number of seriously injured
is greater than five.
6.11.2.2 Function: To ensure that medical and pre-hospital care support are
provided in a coordinated response in the event of a Mass Casualty
Incident.
6.11.2.3 Activation: The process is activated through the 911 call and then
by Municipal Responders once they assess the scope of the care
needed vs. the resources that are available. Alberta Health Services
has RAAPID North (Referral, Access, Advice, Placement,
Information, and Destination) to manage the response in our region.
They can coordinate ambulance, helicopter and hospital care. They
also have a ZEOC (Zone EOC) that will be set up for a major
incident to support the municipality.
To improve response provide as much information as possible to the
911 operator and the municipal responders.
6.12 Traffic Control Guidelines
6.12.1 Purpose
It is the responsibility of the facility member to prevent individuals from
entering an unsafe area caused by the facility. The RCMP has the prime
responsibility for controlling traffic. Under normal circumstances this is done by
the RCMP and Emergency Services setting up roadblocks to prevent
unauthorized access. This guideline covers the communication process between
the facility and the RCMP and Emergency Services, as well as the back-up
process for controlling traffic when they’re not available or their response is
delayed which could put additional people at risk. The AER Directive 71
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requires that roadblocks be established to restrict unauthorized entry into the
isolation perimeter and response area to maintain public safety.
6.12.2 Safety
a) Responders must be aware that whenever they interrupt traffic, they put
themselves in a potentially dangerous situation. Some potential hazards to be
aware of:
b) Speed of the traffic
c) Inattentive drivers
d) Disgruntled or angry drivers
e) Lack of visibility due to darkness, rain, snow, fog or smoke
f) Toxic or flammable gas exposure due to location of the roadblock or shifting
weather conditions
g) Inattention of the person manning the roadblocks
To prevent injury to the traffic control responders only certified personnel with the
proper equipment and communication systems should attempt to interrupt traffic.
6.12.3 Communication Systems
a) 911 dispatch is used to request the RCMP and Emergency Services resources for traffic
control
b) Provide a contact name, your location and a call back number so that the RCMP can
make direct contact to confirm your isolation requirements.
c) Provide a safe access route for the responding agencies.
d) Instructions should describe the estimated unsafe zone. With a pre-plan this might
simply list the locations but in other cases it might describe the extent of the ERPG-1
limit for hazardous materials and/or the LEL (Lower Explosive Level)/2 distance for
flammable materials.
e) The RCMP and Emergency Services will come to the facility EOC (Emergency
Operations Centre) to participate in the management of the event and to communicate
with the responding traffic control officers. Provide a safe route.
f) If the RCMP or Emergency Services is not able to attend immediately or they need
additional resources, then NR CAER resources may be requested to implement the
traffic control plan using 911.
g) The RCMP coordinates all police resources needed throughout the impacted area.
(Sturgeon, Fort Saskatchewan, Lamont, Strathcona County, City of Edmonton)
h) Traffic control responders must have contact with the EOC. This could be by radio or
cell phone or if necessary satellite phone.
i) The purpose of the roadblock is to restrict entry but there’s no authority for the traffic
control responder to force the traffic to stop.
j) If individuals refuse to respect the roadblock then document the offender’s license
plate number and other details for follow-up by the RCMP.
6.12.4 Road Block Locations
a) The facility (usually the EOC) will determine the safe zone which will guide the
RCMP and Emergency Services with recommended road block locations.
b) These should be outside the ERPG 1 limit for the hazardous chemicals and /or
outside of the LEL/2 for flammable materials.
c) Locations are selected based on the number of resources available and the road
patterns around the facility. For fixed facilities a pre-plan reduces the planning time
during the event. This is not always possible for pipelines
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d) Maintain contact with the responders at the roadblock location in order to update
them of any changes in weather or incident conditions. This could result in the need
to move the roadblock locations.
e) Air monitoring is a requirement to ensure that the right area is being controlled and
that the traffic control responders are not at risk
f) Roadblocks must be set up in a safe location and conducted in a safe manner. (buffer
zone, warning systems, not on a curve , crest of hill, etc.)
6.12.5 Traffic Light Control
a) Turning traffic lights to red at a roadblock would improve compliance and safety
b) Manipulating traffic light control requires agreement from the road authority or
Municipality.
c) Remote activation equipment can be installed.
d) A preplan for these would be necessary at significant locations (ex. Lights at the north
entrance to Dow)
6.12.6 Air Monitoring
a) Industry is responsible (with responsible regulatory agency consultation) for monitoring
to determine the affected zone of the incident.
b) Air monitoring is needed to ensure the traffic control responders are in a safe location and
to determine if the area should be reduced, enlarged or direction changed
c) Each industry member needs to document how they will do this monitoring for chemicals
stored that have a potential for off-site impact. This could involve NR CAER or contract
resources.
6.12.7 Clear communication on Roadblock Locations
a) Use road descriptions for roadblock locations. ( Hwy 15 and RR 220)
b) Each member should have facility maps available with the street names for any area
that they could potentially impact
c) Hard copies should be available in the EOC. These can be marked up and transmitted
to the traffic control responders.
d) AbaData is a software mapping tool with a feature to allow for roadblock locations.
6.12.8 Access for Essential Personnel
a) The EOC should have a process to authorize individuals that may need to obtain
access through the roadblocks. This could be accomplished by providing a list to the
traffic control responders manning the roadblocks or through a phone number to
approve each member.
b) Badges or stickers for the member ID cards may speed the access process but
generally the traffic control responders manning the roadblock would not be familiar
with each facility’s program.
6.12.9 Equipment
a) Communications equipment – suggestion includes telephones, pagers, two-way
radios, computer networks, and satellite phones.
b) Roadblock equipment - includes signs, barriers, reflector jackets, flashlights, and night
time lighting. A complete list of items in the road block kit can be found in Appendix
E.
c) Gas monitoring equipment - includes handheld monitoring devices, stationary, and
mobile air quality monitoring equipment.
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6.12.10 Training Requirements
a) Alberta Temporary Traffic Control – Field Application course (minimum)
http://66.225.146.4/CRMWebStore/C-05300/05300---ATTC-Field-Applications
Northeast Region CAER has expanded the above Traffic Control course to include
emergency response specific training. This training is offered annually.
6.12.11 Other Considerations
a) Obtain a fire hazard order (issued by the AER) or have the local authority declare a
state of local emergency.
b) Request the RCMP to have NAV CANADA issue a Notice to Airmen (NOTAM) to
restrict airspace above the response zone
c) Consider the Western Canadian Spill Services Ltd. Control Points in your planning of
road blocks. These points have been developed to help pre-plan isolation. If these are
used continue to refer to them by their common road descriptions.
d) Request the local railroads to stop traffic into the affected zone.
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7.0 ADMINISTRATION
7.1 Training
7.1.1 The entity shall develop, implement, and maintain or provide a
competency-based training and educational curriculum to support
the program.
7.1.2 The objective of the curriculum shall be to create awareness and
enhance the skills required to develop, implement, maintain, and
execute the program.
7.1.3 Personnel included in the ERP shall be trained in their roles and
responsibilities. Training records shall be maintained.
7.1.4 The amount and frequency of training will depend on, among
other things, the following:
a) procedures;
b) roles and responsibilities;
c) equipment;
d) hazards;
e) regulatory requirements; and
f) lessons learned from previous response activities (real and
simulated).
7.1.5 Emergency response personnel that respond to NR CAER events
at another member’s facility will be trained to NFPA 1081 or
equivalence.
7.1.6 Emergency response personnel that may respond to emergencies
outside of their home jurisdiction shall meet the training
requirements of the appropriate foreign jurisdictions, e.g., for
business in the USA, National Fire Protection Association (NFPA)
Standard 471, 472, or 600, or the Occupational Safety and Health
Administration (OSHA) Standard in 29 Code of Federal
Regulations, Part 1910.120.
7.2 Inspection and Maintenance
7.2.1 Emergency response equipment (owned, contracted, or leased)
identified in the ERP shall be regularly inspected and maintained
in a state of readiness.
7.2.2 The inspection and maintenance records shall be retained.
7.2.3 The organization shall verify that the emergency response
contractors listed in the ERP meet the requirements of this clause.
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7.3 Exercises
7.3.1 An exercise is an organized activity that requires people to take
action, solve problems, and make decisions in a team structure as
if they are responding to an actual emergency.
7.3.2 Essential elements, interrelated elements of the ERP, or
emergency procedures shall be exercised at least annually to
ensure that the ERP is current, comprehensive, and effective.
7.3.3 Additional evaluations shall be based on post-incident analyses
and reports, lessons learned, and performance evaluations
7.3.4 Procedures shall be established to take corrective action on any
substantive deficiency identified during the evaluation.
7.4 Testing the Plan
7.4.1 Purpose: Testing of various elements of the Emergency Plan is
critical to ensure it is functional. Through the first responder's
knowledge and understanding of the plan, the risks to individua1s,
property and resources can be minimized. The purpose is to
provide the first responders exposure to the plan in a training
environment and to ensure that they are competent during a real
emergency.
7.4.2 Procedure: The following is a condensed version of what is
found in the standard. For complete details please refer to
Emergency Planning for Industry CAN/CSA-Z731 Testing. Your
regulator may also have specific requirements for testing your
plan. (e.g. Directive 71)
7.5 Principles of Exercise Design
7.5.1 Responsibility:
a) Each facility will test their emergency plans as required by local
management, regulatory authorities or their trade association.
b) It is incumbent upon the Training Team of NR CAER to plan,
schedule, execute, and follow-up on a minimum of one
Emergency Plan Exercise per year.
c) It is incumbent upon NR CAER participants to acquaint
themselves with the Emergency Plan and participate in one or
more emergency exercises each calendar year.
7.5.2 Distribution
7.5.3 Member ERP
Copies of the member ERP shall be accessible to all employees,
departments, and agencies charged with responsibilities under
the plan. Hard copies shall be accessible to authorized
individuals at key locations (e.g., ICC, EOC). Care should be
taken to ensure that distribution is not so wide that the
distribution and tracking process become unwieldy.
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A formal record of distribution and distribution amendments
shall be kept. The organization should ensure compliance with
the appropriate federal or provincial legislation regarding the
privacy and confidentiality of personal information.
Note: Many facilities and operations are required to make an up-
to-date copy of the ERP readily available for inspection by a
regulatory authority.
7.5.4 NR CAER ERP Guidance Document
The NR CAER ERP Guidance document will be available to the
membership through the Members Only section of the NR CAER
web site. Membership will be notified of any changes to this
document.
7.6 Updating
7.6.1 Member ERPs
Emergency response planning is a process that requires continuous
adjustment to take into account factors such as operational,
organizational, personnel, and regulatory changes, and lessons
learned from real-life events or exercises. The entity shall
establish program validation, evaluation, change management, and
continuous improvement processes.
The ERP shall be kept current by annual (or more frequent)
reviews and by regular hazard determinations.
A mechanism should be established to enable parties charged with
responsibilities under the ERP to suggest amendments. Such
parties should be promptly notified of any significant changes to
the ERP.
7.6.2 NR CAER ERP Guidance Document
The NR CAER Guidance Document will be updated as needed
due to lessons learned, regulatory and administrative changes.
Members are required to notify the Emergency Response Focus
Team of any needed changes forthwith. A complete review will be
completed every three years. (2012, 2015, 2018)
7.7 Approval
7.7.1 Member ERPs
7.7.2 The ERP should be approved by the management of the affected
facility or facilities, both initially and when any significant changes
in scope are made. Continuous improvements from exercises or
identified in exercises should be communicated to management.
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7.7.3 The ERPs for all organizations that will interact during an
emergency should be compatible with and complement one another
as well as the NR CAER ERP Guidance Document.
7.7.4 ERPs may also have to be submitted for governmental review and
approval to comply with legislative requirements.
7.7.5 The ERP should be approved by the Municipal authority.
7.7.6 The portion of the ERP requiring NR CAER resources should be
reviewed by the NR CAER Emergency Response Focus Team.
7.7.8 The NR CAER Guidance Document changes will be approved by
the Emergency Response Focus Team and the Management
Committee.
7.8 Member Emergency Response Plan Audit
7.8.1 Purpose: An audit of the member’s Emergency Plan determines the
adequacy and completeness of the plan, meets regulatory and other
requirements, and provides opportunities for continuous
improvement.
The frequency of audits varies according to organizational policy
and regulatory requirements. Key elements of the Member
emergency plan should be assessed annually. Unless otherwise
specified, a comprehensive emergency preparedness audit should be
performed at least every five years.
7.8.2 Function: This section of the Emergency Plan provides guidance
for the self-audit process. This is accomplished through a series of
suggested audit categories derived from Emergency Planning for
Industry CAN/CSA-Z731 Appendix D Audit
7.8.3 Responsibility: The Member is required to confirm that an
adequate Emergency Plan audit process is in place for their facility.
The Technical Team will provide resources and assist the member
with the ER Plan self-audit if requested by the member.
The self-audit has two components
a) The first section contains questions applicable to all NR CAER
members. All members should complete this section.
b) The second section provides guidance where a regulatory authority
or a trade association does not provide required audit criteria. This
section should be used when another NR CAER approved audit
criteria is not in place.
See Appendix F for NR CAER Self Audit Document.
The Member will ensure that gaps identified by the audit are:
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a) documented;
b) reviewed with management;
c) corrected;
d) validated.
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APPENDIX A: ACCESSING NR CAER MUTUAL AID
Accessing NR CAER Mutual Aid
Police, Fire, Ambulance?
Strathcona County dispatches
Nearest resources
911 Call
Industry + Municipal assess
Need for Mutual aid
Strathcona County issues
Call on NR CAER Radio
Resources:
Agrium, Dow, Shell, Sherritt
Strathcona, Fort Sask, Sturgeon, Lamont
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Accessing NR CAER Mutual
Aid through Parkland 911
Parkland County will dispatch
Nearest resources for immediate
Police/Fire/Ambulance needs
Police, Fire
Ambulance?
Need NR CAER
Mutual Aid?
Request transfer to
Strathcona County
for NR CAER
mutual aid
NR CAER member in
Sturgeon Co - 911 call
Parkland transfers
Call to Strathcona
With detail on
Resources dispatched
Provide Strathcona
With info to activate
NR CAER mutual aid
NR CAER Member
MUST Request
Transfer to
Strathcona County
Dispatch
If Mutual Aid Resources required,
Request Transfer to Strathcona
County for NR CAER mutual aid.
Red = Member action/decision
Blue = Parkland County
Green = narrative
Strathcona County
will activate mutual aid
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APPENDIX B: 911 DISPATCH
Note To Industry
These training slides are provided for use by those personnel at your site who may place the initial notification call to 9-1-1 regarding an emergency at your location.
We encourage you to print and post slide #2 by your telephone.
For additional information or clarity, please contact Strathcona County Emergency Services, c/o:
Office: 780-464-8467 E-mail: [email protected]
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Strathcona County Emergency Services
EMERGENCY CALLS TO 9–1–1
When you call 911, ensure you have the Strathcona County 9-1-1 operator (i.e. if using a cell phone your call may have bounced to an out-of-county tower). If you don’t have Strathcona County, ask to be transferred.
The 9-1-1 operator will answer your call by stating:
“9-1-1 -- Do you require
Police, Fire or Ambulance?”
Be prepared to answer these initial questions:
**1. Address (location) of the emergency?
**2. Phone number you are calling from?
**3. Your name?
**4. Tell me exactly what has happened?
(Nature of the incident)
** Note: standard questions with all emergencies!
Pre-determine exactly which service(s) you need, where you need the emergency crews to report and state that information to the 911 operator. If you need all three services, enough information will be asked of you to dispatch Fire / Rescue / EMS, and then your call will be transferred to the police dispatch.
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WHICH SERVICE SHOULD
I ASK FOR?
Ask for “Ambulance” for
medical emergencies.
Ask for “Police” for criminal or
security of property
emergencies.
Ask for “Fire” for all other
emergencies.
Ask for “all” when required, e.g. a motor vehicle collision with an injury and fluid leaks.
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Additional Information
Required for EMS / Medical
Situations
After the four standard initial questions have been asked, the following additional information will be requested for all EMS incidents. This will determine the level of response required:
- Nature of injury or medical problem?
- Age and gender of patient?
- Is patient conscious?
- Is patient breathing?
These 4 items are considered as “need to know”, so this information should be obtained by the person making the phone call.
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FIRE / EXPLOSION / HAZMAT /
RESCUE
• The above categories will trigger questions regarding:
o The location within the property of the structure or equipment involved in the incident;
o Scene safety for the people on site and the responding emergency crews;
o The types and quantities of hazardous materials involved;
o Safe approach routes and staging areas.
• Stating the level of emergency (i.e. 1-minor; 2-moderate; or 3-major) is helpful.
• The nature of each incident will generate specific questions related to that emergency, including:
- Hazmat: - Type and form of substance?
- Amount involved / Is it spreading / Is fire involved?
- Is anyone sick or injured?
- Safe access routes?
- Fire or - Flames visible?
Explosion: - Size of the structure involved?
- Anyone injured / how many?
- *Rescue: - Type of structure / equipment involved?
- Above or below ground, how far?
- Anyone else injured?
*Rescue can involve confined space entry; high angles; machinery or vehicle entrapment.
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Remember
The level and priority of response you receive depends on the quality of information you provide.
For all emergencies – large and small – call 9-1-1. Do not call administrative or other non-9-1-1 numbers.
If in doubt, call 9-1-1.
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Appendix C: NR CAER Radio Inventory and Assignment
Northeast Region CAER Radio Inventory and Assignment
In 2012, the City of Fort Saskatchewan donated several radios for NR CAER member use.
Twenty (20) HT1000 radios; all complete with battery packs and chargers
Two (2) HT1250 radios; all complete with battery packs and chargers
Three (3) XPR6350 Radios; all complete with battery packs and chargers
Radios are distributed on a priority basis: to responding members of NR CAER; as well as
members with potential to set up road blocks
Below is an inventory of the radios, and the organization each is assigned to.
Radio Type Organization Contact Distributed
HT 1000 Dow Trevor Griffith yes
HT 1000 Dow Trevor Griffith yes
HT 1000 Dow Trevor Griffith yes
HT 1000 RCMP Craig O'Neill no
HT 1000 RCMP Craig O'Neill no
HT 1000 Sturgeon County Glenn Innis yes
HT 1000 Sturgeon County Glenn Innis yes
HT 1000 Sturgeon County Glenn Innis yes
HT 1000 Shell Jodi Nypuik/Bob Smith yes
HT 1000 Agrium Lyndon Laube no
HT 1000 Agrium Lyndon Laube no
HT 1000 Sherritt Pat McKale yes
HT 1000 Sherritt Pat McKale yes
HT 1000 Strathcona Iain Bushell yes
HT 1000 Strathcona Iain Bushell yes
HT 1000 Strathcona Iain Bushell yes
HT 1000
HT 1000
HT 1000
HT 1000
HT1250
HT1250
XPR6350 Bruderheim Al Klassen
XPR6350
XPR6350
County of Lamont did not require radios.
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NR CAER Common Radio System – Call down
NR CAER has a radio system for members to use to communicate with one another during a
mutual aid incident response.
NR CAER Radio Frequency information
Members purchase needed equipment, and connect to the NR CAER Radio frequency
UHF
Receive Transmit
462.950 467.970 Duplex
462.950 462.950 Simplex
NR CAER Radios
The City of Fort Saskatchewan has donated a number of radios for NR CAER member use. These
include: HT1000, HT1250, and XPR6350. Radios can be obtained by contacting:
James Clark, Fire Chief, City of Fort Saskatchewan
E-mail [email protected] PH 780-992-6235 Fax 780-992-1322
Those being issued radios are responsible for the maintenance and ensuring units remain in sound
operating condition.
If an organization withdraws from NR CAER membership, they will be required to return their
radio to NR CAER.
Weekly Radio Tests
Radio system tests are conducted each Wednesday at 11 a.m. and initiated by Strathcona County
Dispatch.
During the call down, Strathcona requests a response by member name. Member that don’t respond
to the radio test receive a follow up phone call from Strathcona County Dispatch.
To be added to the call-down list, contact NR CAER – [email protected] and provide a contact
number for follow up calls. NR CAER sends a message to [email protected] with the
member organization name and contact number to reach.
Radio test results are kept by Strathcona County Dispatch and are available on request.
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APPENDIX D: NR CAER Emergency Response Assistance Agreement
This agreement applies to all members of the NR CAER association.
Recitals:
a) A wide range of emergencies, natural and man-made, may occur and have an impact on NR CAER
Members.
b) In the event such an emergency occurs, NR CAER members wish to provide assistance to each other
as may be required when the event requires resources exceeding an individual member’s capabilities,
the capability of the jurisdiction having authority and in the case of a member located in Sturgeon or
Lamont County, the member’s contracted emergency responders.
c) The authority having jurisdiction (Strathcona County, Lamont County, Sturgeon County ) are not
bound by this agreement unless they are requesting NR CAER member assistance for a non NR CAER
Emergency.
d) Each NR CAER member is willing to provide such emergency assistance (“Emergency Assistance”)
to other NR CAER Members provided that all of its out of pocket costs are reimbursed to it by the NR
CAER Member and is indemnified by the NRCAER Member for any and all liabilities and claims that
may arise against the NR CAER Member providing the Emergency Assistance in respect of its
provision of such Emergency Assistance, all as provided for pursuant to the terms of this Agreement
THEREFORE, in consideration of the following terms and conditions, NR CAER Members agree that:
1. Definitions:
In this Agreement, the following words shall have the following meanings:
“Emergency” means any event that occurs within the Response Area that reasonably could be expected
to result in serious harm to the safety, health or welfare of people or in widespread damage to property or
while being transported within the Response Area, including the release of product as a result of an
incident occurring within the Response Area,
“Emergency Assistance” means the emergency assistance to be provided to Receiving Party by
Providing Party;
“NR CAER Member” or “Members of NR CAER” means a member whose membership has not
been terminated using Section V of the Northeast Region Community Awareness Emergency Response
Bylaws.
“Providing Party” means the NR CAER Member who provides emergency assistance to the Requesting
Party;
“Response Area” means any location within the area described as the NR CAER boundary (Appendix
A of the Northeast Region Community Awareness Emergency Response Bylaws);
“Requesting Party” means the NR CAER Member who requests the emergency assistance.
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2. Provision of Emergency Assistance
As a member of NR CAER, the Providing Party will provide assistance to the Requesting Member in
response to an Emergency (“Emergency Assistance”). However, NR CAER Members acknowledge and
agree that this Agreement does not impose any binding obligation on either party to provide Emergency
Assistance. Rather, this Agreement is a statement of the parties’ intention to provide such Emergency
Assistance voluntarily. In the event of an Emergency, it is understood and agreed that the Requesting
Party shall be fully responsible for any and all costs and liabilities associated with any such Emergency
in accordance with Article 7 herein.
Providing Party shall provide Emergency Assistance to the Requesting Party in respect of, and during the
period of, an Emergency upon being requested to do so by the Requesting Party; provided, however, that
the obligation to provide such Emergency Assistance shall cease when the Emergency is at an end or if
the Providing Party reasonably believes that continuing to provide the Emergency Assistance would result
in there being a health/safety risk to Providing Party or its employees, agents or contractors.
3. Personnel
Where the assistance of any of the personnel of the Providing Party is provided to the Requesting
Party, such personnel shall at all times continue to be employees of the Providing Party and shall at no
time and for no purpose be deemed to be employees of the Requesting Party.
During such time as personnel of the Providing Party are responding to a request from the Requesting
Party for Emergency Assistance, such personnel shall comply with all safety regulations of the
Requesting Party. It shall be the responsibility of the Requesting Party to make such safety regulations
known to personnel of the Providing Party.
4. Incident Command System
Each NR CAER Member agrees to use the Incident Command System (ICS) to manage emergencies
under their control. Each NR CAER Member will use ICS when they provide Emergence Response
Assistance to another member. The Incident Command System ensures common terminology and
protocols between the NR CAER Members.
5. Protective Equipment
Personnel of the Providing Party who are providing Emergency Assistance under this Agreement shall
be equipped by the Providing Party with working and protective equipment that is normally used by
personnel of the Providing Party.
6. Provision of Emergency Assistance
The parties agree that their intent is that the Providing Party shall provide Emergency Assistance when
requested to do so by the Requesting Party. However, at all times and in all cases the Providing Party
shall be entitled, in its sole discretion, to refuse to provide any personnel or equipment to the Requesting
Party or to withdraw any or all personnel or equipment provided to the Requesting Party. Subject to the
provisions of this Agreement it is acknowledged by the parties that upon being notified by the Requesting
Party of an Emergency in accordance with section 2, Providing Party will endeavor to take or to cause to
be taken, all such industry-recognized, reasonable emergency measures as may be required to deal with
the Emergency as soon as reasonably possible in the circumstances, until such assistance in respect of the
Emergency is no longer reasonably required.
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The parties agree that the sole judgment of the Incident Command will determine the emergency measures
that are appropriate in the particular circumstances of the Emergency.
The Requesting Party shall have no claim for damages or compensation against the Providing Party
arising out of the refusal of the Providing Party to render Emergency Assistance.
If Providing Party decides to render Emergency Assistance, Emergency Assistance may be to the full
level requested, or for a portion thereof. In the event that Providing Party decides to provide a portion
of the Emergency Assistance requested by the Requesting Party, the Requesting Party shall have no
claim for damages or compensation against Providing Party arising out of the refusal of Providing Party
to render the full level of Emergency Assistance requested.
Providing Party shall not be liable to the Requesting Party or any other party for any failure of or delay
in the rendering of Emergency Assistance nor shall Providing Party in such event be deemed to be in
breach of this Agreement, regardless of the cause of such failure or delay.
Providing Party will not be responsible for any loss, liabilities, or claim whatsoever, whether in
connection with loss of business, an Emergency or otherwise, in connection with the provision of any
Emergency Assistance or the withdrawal of Emergency Assistance.
7. Reimbursement
The Requesting Party shall reimburse the Providing Party for all of its costs and expenses incurred in
providing the Emergency Assistance to the Requesting Party including, without limiting the generality
of the foregoing: (a) salaries and wages; (b) use of equipment, materials, supplies, etc.; (c)
transportation; and (d) other reasonably required additional costs. [The Providing Party and its
personnel shall not expect nor receive compensation or reward for emergency medical services or first
aid assistance provided by doctors, registered nurses, or other registered health discipline members.]
The Providing Party shall invoice the Requesting Party for all such costs and expenses. The Requesting
Party shall be entitled to receive from Providing Party appropriate written documentation in support of
the invoice before providing any reimbursement.
8. Time Sheets
The Providing Party shall keep for one (1) year all timesheets and records related to personnel or
equipment provided as Emergency Assistance that may be necessary to verify the amounts invoiced
under Section 6 of this Agreement.
9. Indemnification, Insurance and Limitation of Liability
Requesting Party, on its own behalf and on behalf of its affiliates, and their respective directors,
officers, servants, consultant, agents and employees, (the “Requesting Parties”) agree that Providing
Party, its affiliates, its partners and its affiliates and its partners’ affiliates, and their respective directors,
officers, servants, consultants, agents and employees (collectively called the “Providing Parties”) shall
not be liable to any of the Requesting Parties, for any loss, expense, injury, death or damage to any of
the Requesting Parties, whether contractual or tortuous, suffered or incurred by any of the Requesting
Parties resulting from or in any way attributable to or arising out of any act or omission, whether
negligent or otherwise, of any of the Providing Parties in conducting or carrying out the Emergency
Assistance. Without restricting the generality of the foregoing, in no event shall any of the Providing
Parties be liable for any consequential, incidental, or indirect damages arising out of the performance of
the Emergency Assistance including but not limited to, claims based upon loss of use, lost profits or
revenue, interest, lost goodwill, work stoppage, impairment of other goods, loss by reason of shutdown
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or non-operation, increased expenses of operation, or claims of any of the Requesting Parties, or a
customer of any of the Requesting Parties for service interruption whether or not such loss or damage is
based on contract, indemnity, tort, strict liability, or otherwise.
The Requesting Parties shall indemnify and hold harmless the Providing Parties from and against all
losses, damage, costs, injury, death, expenses, and liability resulting from injury to or death of any
person or damage to or destruction of property, arising out of the provision of Emergency Assistance by
the Providing Parties, whether or not such losses, damage, costs, expenses, or liability results entirely or
in part from the negligence or other fault of the Providing Parties, except such losses, damage, costs
expenses, or liability caused by the gross negligence or wilful misconduct of the Providing Parties’
directors, officers, agents, employees, contractors, or persons employed by such contractors.
It is understood and agreed that the Providing Parties shall not be liable for any penalty, damages or
losses whatsoever arising out of, or in any way attributable to the provision of the Emergency
Assistance.
10. 911
Requests for Emergency Assistance under this Agreement shall be directed through the 911 notification
process.
11.Member Withdrawal
NR CAER Members may withdraw from this Agreement and NR CAER using Section V of the
Northeast Community Awareness and Emergency Response Bylaws.
12. Insurance
The Requesting Party will obtain and maintain, at its sole cost, such insurance as is reasonable and typical
in the industry for the risks associated with the Emergency.
General
(a) Each of the Parties shall at all times do all such further acts and execute and deliver all such further
deeds and documents as shall be reasonably required in order to fully perform and carry out the
terms of this Agreement.
(b) No Party to this Agreement may assign any of its rights or obligations hereunder without the
consent in writing of the other Party hereto, which consent shall not be unreasonably withheld.
(c) This Agreement shall be constructed in accordance with and governed by the laws of the Province
of Alberta.
(d) In this Agreement, words importing the singular include the plural and words importing persons
include firms or corporations and vice versa.
(e) Requesting Party shall conform to and ensure that its employees, agents and licensees conform
to all applicable laws, rules, regulations and conditions, including without limiting the generality
of the foregoing, the applicable worker’s compensation legislation, and when requested,
Requesting Party shall furnish evidence to Providing Party of continuing compliance with the
applicable laws, rules, regulations and conditions. Unless otherwise stated in the Agreement,
Requesting Party, shall, at its own expense, obtain and pay for all licenses, permits, certificates
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and other evidences of authority that may be required or desirable. Requesting Party shall, to the
best of his ability, interpret all codes and by-laws as they apply to the Emergency Assistance.
(f) Requesting Party shall not, without Providing Party’s prior written approval:
(a) make any statement or publish or release to any other person any photograph,
advertisement, testimonial, letter of commendation or approval, or any other document
or written matter that might imply Providing Party’s approval of the products, actions or
performance of Requesting Party; or
(b) make any use of Providing Party’s trademarks or logos without Providing Party’s prior
written consent.
(g) No delay or failure in performance by Providing Party shall constitute default hereunder or give
rise to any claim for damages if and to the extent such delay or failure is caused by force
majeure. Force majeure is an occurrence beyond the control and without the fault or negligence
of the party affected and which said party is unable to prevent or provide against by the exercise
of reasonable diligence including, but not limited to; acts of God, or the public enemy;
expropriation or confiscation of facilities; changes in applicable law; war, rebellion, civil
disturbance, sabotage or riots, floods, unusually severe weather that could not reasonably have
been anticipated; fires, explosions, or other catastrophes; strikes or any other concerted acts of
workers; other similar occurrences, but lack of finances shall in no event be deemed to be force
majeure.
(h) Any notice required or permitted to be given hereunder shall be in writing, and shall be delivered
in accordance with the notice provisions set out in the contacts lists exchanged, or to be
exchanged, by the parties, except that a request for Emergency Assistance under section 2 can be
by oral communication to Providing Party, given in person or by telephone or other oral
communication device.
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Appendix E: Road Block Kit List
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Appendix E: NR CAER Self-Assessment and Protocol
NR CAER has developed a two stage process to help members assess their ER plans for compliance
with our guidance document.
Part One
All members complete this section. It includes items that are unique to the NR CAER Association.
Members complete this self-assessment as a check of their compliance on a three year frequency.
Part Two
Members without an external process to check compliance of their ER plan could use this process to
check for compliance. NR CAER will approve acceptable external processes that will exempt the
member from completing the Part Two of the self assessment.
Part two can be conducted as a self-audit or if the member prefers NR CAER will provide resources to
assist the member with the audit.
When NR CAER provides resources the following protocols will be observed:
Unless requested by the member, regulators would not participate in the process.
The member will approve the external assessors two weeks prior to the audit.
Pre-work by the member would include a review of this document to ensure that information
was available for the assessors. Advance completion of this checklist improves effectiveness.
Reports provided to organizations will be written as “informal” recommendations
NR CAER will not retain any assessment information. It is for the use of the member.
Four to six hours should be sufficient for the external members to review the facility.
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Part 1 - All NRCAER Members
The questions in this section are based on NRCAER’s requirements that may be over and above the
ERP requirements of a regulating body or management system certification 3rd party auditing process.
(AER, AENV, NEB, ISO, Responsible Care, etc)
1.0 Yes No
1. Are the member’s emergency response risks that would require municipal or
NRCAER resources identified?
2. Have all external emergency responders designated in the members ERP been
made aware of any response expectations they would be expected to fulfill?
3. Have these external emergency responders agreed to fulfill these expectations?
4. Has the member provided NRCAER with a current annual resource list that the
member can consistently offer to the group?
5. Is there a program to maintain these resources including responder training?
6. Does the member utilize the NRCAER UPDATEline?
7. Does the member utilize the NRCAER callout system and/or another system
for stakeholder notification?
8. Does the member utilize the NRCAER notification protocols and perform
regular tests of their notification system to ensure competency?
9. Does the member perform training exercises at appropriate intervals to ensure
that that their designated emergency response personnel are competent to carry
out their assigned duties?
10. Does the member’s Emergency Response Manual conform to the NRCAER
ERP guidance document, including the ICS framework?
11. Is the member’s ERP approved or audited by a legislative body or third party,
has NRCAER approved this audit protocol? (ex. AENV, AER, Responsible
Care)
If the answer to question 11 is No please continue with section 2 of the audit.
Section 2 for non-3rd party audited members
Introduction This section is intended for members that are not subject to an approved 3rd party
regulator or management system audits.
This audit has been modified from the version included in the annex to CSA Z-731 -03 – Emergency
Preparedness and Response Standard L2. Criteria
2.1 Hazards Analysis
Hazards analysis includes the procedures for determining the vulnerability of a geographical area to a
hazardous materials incident and for identifying potential sources of a hazardous materials release from
fixed facilities that manufacture, process, or otherwise use, store, or dispose of materials that are
generally considered hazardous when released into an uncontrolled environment. It also includes an
analysis of the potential or probable danger of transporting hazardous materials through a particular
area.
2.1 Hazard Analysis
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2.1 Yes No
1. Has a hazards analysis been completed for the area? If one exists, when was it
last updated?__________________________(date)
2. Does the analysis specify the location, quantity, and types of hazardous
materials that are manufactured, processed, used, disposed of, or stored within
the area?
3. Does it include the routes by which the hazardous materials are transported?
4. Have areas of public health concern been identified?
5. Have sensitive environmental areas been identified?
6. Have historical data on spill incidents been collected and evaluated?
7. Have the levels of vulnerability and probable locations of hazardous materials
incidents been identified?
8. Have environmentally sensitive areas and population centres been considered
in analyzing the hazards of the transportation routes and fixed facilities?
2.2 Authority Authority refers to those industries or agencies mandated to monitor a hazardous material release or
participate in a hazardous materials response, or are required to develop an emergency response plan to
meet legislative requirements or as a condition for an operating permit.
2.2 Yes No
1. Have the government organizations authorized to respond to hazardous
materials release emergencies, and the laws under which they operate, been
clearly identified?
2. Does the plan specify which agencies are responsible for providing assistance
or support for hazardous materials responses and what that assistance or
support comprises?
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2.3 Organizational Structure
Organization refers to the organizational structure in place for responding to emergencies. This structure
will vary from organization to organization, municipality to municipality, and province to province, but
must conform to the ICS framework. A small business may have to delegate response activities to a
contractor.
2.3 Yes No
1. Does the Organizational Structure of the Emergency Response Plan conform to
the Incident Command System (ICS) model? (Terminology, modular
organization, management by objectives, chain of command, etc………)
2. Has an ICS chain of command structure been established and identified in
the emergency response plan for response control through all levels of
organization?
3. Are the roles, relationships, and internal coordination procedures understood
and acknowledged by all affected parties? How are they instituted (in writing,
orally)? Are these roles standardized to the ICS model?
4. Are the interrelationships and procedures for coordination between
governmental and nongovernmental organizations clearly delineated and
understood? How are they instituted (in writing, orally)?
5. Have the following organizations been included in emergency preparedness
activities:
Fire
Police
Environmental, transportation and other agencies with legal
responsibility for public safety, public health, water quality, and air
quality?
NR CAER Emergency Response Team
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Yes No
6. Have key ICS roles (listed below) been identified, and have individuals and
groups that are responsible to provide technical guidance and hands-on support
during a response received adequate training?
6.1 Incident Commander/Deputy Incident Commander
6.2 Public Information Officer
6.3 Liaison Officer
6.4 Safety Officer
6.5 Operations Section Chief
6.6 Planning Section Chief
6.7 Logistics Section Chief
6.8 Finance/Admin Section Chief
6.9 Based on the members hazard assessments have Branches,
Divisions, Groups, Units, and Single resources required for response
to an expanded incident been identified and appropriately trained.
7. Has the authority for site decisions been vested in the incident commander?
2.4 Communication
Communication means any way of exchanging information or ideas concerning the emergency response
process with other entities, either external or within the organization
2.4.1 Coordination
Yes No
1. Have procedures been established for coordinating information during an
emergency?
2. Have procedures been established to accommodate the needs of media
representatives during an emergency?
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2.4.2 Information Sources and Database Sharing
Yes No
1. Is a system available to rapidly provide first responders with information on
the hazards of materials involved in an emergency?
2. Does the plan include information on the chemical and physical properties of
the materials, safety and emergency response information, and hazard
mitigation techniques?
3. Is this information available 24 hours a day?
4. Is a system in place to update the information sources?
Note: It is not necessary that all this information be included in the emergency plan; the plan should,
however, at least explain where such information is available.
2.4.3 Notification
Yes No
1. Has a central location or phone number been established for initial notification
of an emergency?
2. Is the central location or phone number accessible 24 hours a day?
3. Does the central location phone system have the ability to expand to a multiple
line system during an emergency?
2.5 Resources
Resources refers to the personnel, training, equipment, facilities, and other means available for
responding to hazardous materials emergencies. To the extent that the hazards analysis has identified
the appropriate level of preparedness, these criteria may be used in evaluating the resources of the
organization under review.
2.5.1 Personnel
Yes No
1. Are responders trained in ICS to the level that matches their role during
an emergency?
2. Has the number of trained personnel available for hazardous materials
response been determined and included in the emergency response
organization?
3. Have the locations of trained personnel available for response been identified
and listed in the emergency response plan?
4. Are sufficient personnel available to maintain a given level of response
capability?
5. Has the availability of personnel with special technical expertise (e.g.,
chemists, industrial hygienists, toxicologists, occupational health physicians)
necessary for a response been identified?
6. Do mutual aid agreements exist to facilitate support among organizations?
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7. Have assured sources of labour been identified for labour-intensive cleanup
activities?
2.5.2 Equipment (where a response is not applicable, please indicate N/A in both columns
Yes No
1. Are the following types of equipment available as defined in the ERP and site
specific needs?
a) personal protective equipment for the defined response;
b) first aid and other medical emergency equipment;
c) emergency vehicles for hazardous materials response and required
special equipment;
d) sampling equipment and other monitoring devices such as explosivity
(atmospheric gas testing) meters;
e) firefighting equipment; and
f) other equipment and materials (e.g., bulldozers, boats, helicopters and
other emergency support aircraft, vacuum trucks, chemical retardants,
booms, capping and other containment devices, alternative tank trucks,
rail tankers, and barges)?
2. Are sufficient quantities of each type of equipment available on a sustained
basis?
3. Is all available equipment capable of operating in local conditions?
4. Have procedures necessary for obtaining equipment on a 24-hour basis been
identified?
5. Is there a program for carrying out required equipment maintenance?
6. Are there maintenance and repair records for each piece of equipment?
7. Have mutual aid agreements been established for the use of specialized
response equipment?
8. Is sufficient communications equipment available for notifying personnel or
transmitting information?
9. Is transportation equipment available for rapidly moving other equipment to
the scene of an incident, and is its state of readiness assured?
10. Have lists of materials most likely to be used in mitigating the effects of a
release (e.g., foam, sand, lime) been identified in the emergency response
plan?
11. Have local private organizations (e.g., chemical manufacturers, commercial
cleanup contractors) that are available to assist during a response been
identified in the emergency response plan?
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2.5.3 Facilities
Yes No
1. Have facilities capable of performing rapid chemical analyses been identified?
2. Do adequate facilities exist for storage, cleaning, and reconditioning of
response equipment?
3. Have locations or facilities been identified for the storage, treatment,
recycling, and disposal of wastes resulting from a release?
4. Do adequate facilities exist for carrying out training programs?
5. Have facilities that are capable of providing medical treatment to persons
injured by chemical exposures been identified?
6. Have facilities and procedures been identified for housing persons requiring
evacuation or temporary relocation as a result of an emergency?
7. Have facilities that are suitable for establishing command centres been
identified?
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2.6 Operations
Operations refers to any activities that may have to be undertaken as part of the response to an
emergency.
Yes No
1. Are the procedures and contacts necessary for activating or deactivating the
response organization clearly described in the plan for the pre-response,
response, and post response phases?
2. Have internal and external notification procedures in an emergency been
developed?
3. Has the issue of possible multiple notifications required for overlapping
jurisdictions (e.g., federal, provincial, local, and corporate) been addressed?
4. Does the initial notification system have a standardized list of information
items to be collected for each incident?
5. Does a network exist for notifying and activating the necessary response
personnel?
6. Does the emergency response plan address the potential need for evacuation or
shelter in place, which agency is authorized to order or recommend an
evacuation, and how an evacuation will be carried out?
7. Does the emergency response plan address the possible simultaneous
occurrence of different types of emergencies and the presence of multiple
hazards during hazardous materials emergencies?
8. Have appropriate standard response procedures been established to mitigate
possible dangers and counteract possible emergencies based on what the
hazards analysis has identified as potential hazards?
9. Have suitable arrangements for site security during an emergency been made?
10. Have damage assessment procedures been developed?
11. Have claims and legal assessment procedures been addressed?
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2.7 Administration
Administration refers to those elements of emergency preparedness that contribute to establishing a
level of preparedness and maintaining and improving on that response capability.
2.7.1 Training
Yes No
1. Have the organization’s training needs been identified?
2. Are specialized courses dealing with organizational structures; response
actions; equipment selection, use, and maintenance; and safety and first aid
offered?
3. Is there an organized training program for all response personnel?
4. Has the level of available training been matched to the responsibilities or
capabilities of the personnel being trained?
5. Is there a system for evaluating the effectiveness of training?
6. Does the training program provide refresher courses or some other method to
ensure that personnel remain up-to-date in their area of expertise?
7. Have the resources and organizations available to provide training been
identified?
8. If appropriate, does a system exist for emergency training for large numbers of
people for labour-intensive cleanup activities?
2.7.2 Testing and Drills
Yes No
1. Does the organizational structure provide a mechanism for reviewing activities
during an exercise to correct shortcomings?
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2.7.3 Other Preparedness Elements
Yes No
1. Are there procedures for updating the plan?
2. Have the organizational structure and notification list described in the plan
been reviewed in the last six months?
3. Does the organizational structure provide a mechanism for reviewing activities
during a response to correct shortcomings?
4. Does the emergency response have a continuous improvement cycle built into
the overall process? (Plan, Do, Check, Act)
5. Does a mechanism exist to keep telephone rosters up-to-date?
6. Does the organizational structure provide a mechanism for regular meetings to
review preparedness and coordination?
7. Does the plan provide necessary annexes, e.g., copies of applicable laws and
ordinances, evacuation plans, community relations plans, health plans,
resource inventories, and mutual aid agreements? References??
8. Has the plan been distributed to key personnel, and is there a standard
distribution list? Is there a document control method in place?
9. Have all appropriate groups approved the plan?