embassy english student handbook

ContentsCourses Our Staff 3 Your Course 4 Description of Course 6 Student Services 7 Internet 7 Social Programme 8

Accommodation New Zealand 11 Your Homestay 13Residential/Private 15

Practical informationStudycare Insurance 17Code of Practice 17Cancellations & Refunds 19Student Complaints 20Fire Procedure 21Medical Care 21Immigration 22Safety & Law 22Driving in New Zealand 23Postal Information 25Other Information 26

LocationsLocal Attractions 28Theatres & Cinemas 29Eating Out 30Pubs & Clubs 31 Sport & Leisure 32

New Zealand

Your guide to studying and living with Embassy

Student Handbook 2015

courses

Courses

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Our StaffWelcome to Embassy Auckland! I hope you will have a wonderful time studying at our spacious well equipped city based campus. Our highly qualified teachers and friendly, efficient student welfare staff are here to help you to achieve your goals and ensure you have an enjoyable and rewarding time in Auckland. All our staff are happy to provide advice and help when needed, just ask. Auckland is a fantastic city – a great climate, relaxed lifestyle and friendly people make it a wonderful place to enjoy your study abroad experience.

Lindsay SpeddingCampus Director

Student Welfare Manager/ Chinese Student AdvisorMs Margaret ChenThe Student Welfare Team is available to assist you with accommodation and welfare problems. They will also monitor your attendance to ensure that you are attending class and working to the best of your ability. Accommodation OfficerElia Fiso / Angela Zhao• Homestay and lodge placement. Attendance OfficerCoco Lu• Embassy and TELP Orientation Coordinator• Attendance/discipline Coordinator.

Kiwi Club Activities Coordinator Jamila Ahmed • Activities in Auckland and around New Zealand.

The Campus Director is responsible for:• Major school issues• Overall management of the centre• Emergency contact.

When you first arrive, you will probably have many questions to ask. Here is a list of key people who work here and what they are responsible for:

Centre Academic ManagerAlan Cockburn• Course Design• Teacher Supervision• Problems or questions about your course or classes

• Opportunities after Embassy, references, applications and university placement.

Head of TeachingPrini Wimalachandra• Teacher Supervision• Problems or questions about your course or classes

• Opportunities after Embassy, references, applications and university placement.

Your TeachersSelf study strategiesAdvice about books and course requirementsQuestions about your class, level and progress.

Courses

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OrientationAn introduction to teaching methods, resources and facilities. You will be given information about your course and advice about studying and learning, as well as a tour of the school and facilities. Additionally you will be introduced to key members of staff and information about the school, the city, accommodation and the social programme. You will meet accommodation staff and/or student services staff, who will give you practical information and advice about your stay. Please note: You will need to bring your passport to the orientation to be copied. You must have a current and valid visa (e.g. Visitor or Student) at all times. Placement testThis tests your level of English, so that we can put you in the right class for your level. The test includes: grammar and vocabulary, speaking, and writing. You will have a short interview with the academic staff to discuss your individual needs and wants. You will be placed in class according to the test result, the Academic Manager’s opinion of your level, and your own opinion.

Your teachersAll of our teachers are professionally trained with specialist qualifications in English language teaching such as the Certificate in English Language Teaching to Adults, in additi on to educational qualifications from universities and colleges. Many specialise in particular areas of teaching, or are engaged in research, textbook writing, materials development or the use of IT in ELT. Starting your courseYou will start classes on Tuesday morning or afternoon. You may find that you are joining a class which already exists. This is perfectly normal and is because students arrive on different dates and stay for different lengths of time. The important thing is that each week is a separate teaching unit and you will be placed in the class which is most appropriate for you and your level of English. Your teacher will help you integrate into the group. Self-accessThe self-access facilities give you the opportunity to practise and improve your English more quickly. They are available to all students at fixed times and comprise computer and Internet access, reading, grammar, vocabulary and pronunciation materials and exercises. Students have free wifi and unlimited internet data, although some sites such as Youtube are blocked.

Your CourseWhat to expect on your first day

Sample Day One

8.30 Arrive at reception. Host families will have directed you to the Embassy centre.

9.00 - 12.00 Welcome to Embassy. Students gather for placement test. Introduction and orientation with Campus Director/Principal, Centre Academic Manager, Student Welfare Manager, International Student Advisor (Visa and Insurance Check), Attendance Officer and Accommodation Officer. You will receive free books, folder and orientation questionnaire. Introduction to the language lab/self-access facility.

1.30 - 4.00 ID Photos & Campus Tour

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Homework Standard Course 5 hours per week and Intensive Course 10 hours per week.

• Homework may be of different types: study based homework e.g. grammar and vocabulary practice exercises

• communicative homework e.g. asking your host family questions for a class survey

• study skills assignments e.g. ways of keeping vocabulary records

• specialised English topics e.g. planning and giving a presentation

• examination practise and preparation.

You will be asked to do at least one piece of extended writing per week which will be collected, marked and returned. ProgressYou will take progress tests in class and be given a progress report every 4-6 weeks, in addition to tutorials with your teacher and/or the Centre Academic Manager to discuss your course and your progress.

MaterialsYou will receive a course book for your level. In addition, your teacher will use a wide variety of supplementary materials and authentic materials, such as BBC radio and TV news.

ExaminationsEven if you have not chosen an Examination course, it may be possible to enter for an international examination.As an organisation, we have many years experience in advising students.Below are some of the examinations which you can prepare for through the Embassy Auckland Centre. Ask us for guidance.• IELTS• TOEIC• Cambridge FCE

Problems and adviceIf you have any kind of problem or worry, please tell us so that we can help. If you are uncertain about your level or your course, please speak first to your teacher or if you would prefer, directly to the Academic Manager.

Extending or changing your courseIf you decide you would like to extend or change your course please speak to the Centre Academic Manager.

Pathway opportunitiesIf you are interested in going to university or further education, speak to the Centre Academic Manager who will advise you or make an appointment with someone who can provide academic counselling. In most cases, you will be referred to the Tertiary Counsellor who will provide you with more detailed information. Course planningYour course is planned with clear aims and objectives to meet each week.

Courses

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Certificate of English Standard 20 Intensive 24and 28 LessonsStandard 20: 20 x 50 minute lessons per week, morning and/or afternoon language development. Aims and objectives• To improve your confidence and ability to speak and understand English

• To improve your grammar, vocabulary and pronunciation.

Classes may take place in the morning or afternoon. Times may change in summer.

Description of CoursesIntensive courseLessons• Intensive 24: 24 x 50 minute lessons per week, morning and/or afternoon

• Intensive 28: 28 x 50 minute lessons per week, morning and/or afternoon

• Two to four lessons per week of your certificate course will be undertaken in different formats including guided lesson of Embassy Study Smart, lectures and project work which have all been designed to improve your learning.

Aims and objectives• To improve your confidence and ability to speak and understand English

• To improve your grammar, vocabulary and pronunciation

• To improve your language skills, listening, speaking, reading, writing, according to your study and future needs

• To improve your understanding of effective strategies for learning, in particular for use in self-study

• To give you the opportunity to study specialised English such as Business and IT, leading to externally validated certificates.

Classes run on a morning or afternoon timetable depending on class length.

Optional extras• Would you like to continue your English on the internet after you leave? Ask us about the Embassy online learning package

• Would you like to add some one-to-one lessons to your course? Ask us for details

• Would you like to go to a New Zealand university? We offer a free advice.

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Student ServicesPhonecardsA range of phone cards can be purchased through the reception desk on the Ground Floor. Please be sure to ask about which phone card suits your needs best as some offer larger discounts to certain countries.

Incoming mailStudents are welcome to have mail sent directly to the Centre. Student mail can be collected at the Reception Desk.

MessagesThe Student Welfare department will take important telephone messages for you and will send messages to you in class. Please give your friends and family the telephone number of your host family or residence.

Public TransportThe Embassy Centre is conveniently located near major bus stops, and not far from the train station. Most people in Auckland use the bus in order to travel to and from work or study.

Train passesTrain passes are purchased on the train directly. Discounted fares are available to passengers that travel frequently.

Bus passesA local monthly bus pass can be bought in registered bus outlets throughout the city and on any bus and entitles you to one month’s unlimited travel in the city of Auckland.Weekly passes are also available. If you are in a full time course of 10 weeks or more you will be eligible for a “Tertiary Student Pass”. This will save you 40% on a normal bus pass.

FaxesYou can send and receive faxes via the Student Welfare Team.

Campus Rules• Always speak English on campus, and try to speak it everywhere else

• Dress appropriately for class• Show respect for fellow students and their property

• Respect all students’ right to study and learn in the classroom

• Turn off mobile phones when entering class• Smoke only outside in designated smoking areas• No chewing gum in class• No food or drink in classrooms or the computer room

• Education providers must monitor student progress and attendance. Embassy will notify New Zealand Immigration should students cease to attend the course or programme they are enrolled in

• Attend class on time. If you are more than 15 minutes late for class, you will have to miss the lesson and you will be marked absent.

Please remember: If you do not follow these rules or behaviour is generally unsatisfactory, you may be asked to leave the college.

Internet Where?The Internet and email facilities are available in the computer laboratories. You will have access to the computers during the normal centre hours and will be shown where it is as part of your orientation on the first day.Wireless internet access is also available. You will be shown how to connect to the free wifi network on your first day.

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EventsEvery Friday Embassy offers a trip to places of interest around the city. These may include:• Auckland City Museum• Auckland Maritime Museum• Auckland City Art Gallery and New Gallery• Laserstrike• Indoor Rock Climbing• Indoor Ice-skating• Ten-Pin Bowling• Ice-cream Factory Tour• Brewery Tour• Indoor Aquatic Centre – Takapuna. If you have any ideas about sports/events you would like to see organised please suggest them to the Kiwi Club Coordinator.

Social ProgrammeKiwi ClubDuring the year there are regular excursions organised by Embassy Auckland. These excursions leave from outside the Centre. Please note that some students may need to check their visa before travelling. Students under 18 should also check with the Centre before travelling. The Kiwi Club Coordinator will also help you plan any trips which are not organised by the school.

Sample Leisure Activities in Auckland• Waitakere Bushwalks & Beach Visits• Ice-skating/Rollerblading• Boat Cruises & Sailing• Bars/Cafes/Nightclubs/Restaurants• Yoga/Pilates/Fitness Studios• Opera/Theatre/Ballet/Cultural Festivals/ • Live Comedy Shows• Bowling• Brewery Tours• Bungy jumping/Para-gliding/Kite surfing /Hang-gliding/Mountain Biking

Sample Indoor Trips:• Kelly Tarltons Underwater World (penguins, sharks, tropical fish and octopi)

We walk to the main bus terminal downtown (10 mins away) and catch a bus along the beautiful waterfront to Kelly Tarltons Underwater World. We enter the underground complex and take the revolving standing platform, which enables you to view sharks, sting-rays, tropical fish, octopi, and many other amazing sea-life creatures. We then jump in a viewing jeep, which takes us through the penguin habitat – it’s exactly like in Antarctica! We eat at the café for lunch and then head back to school after going for a stroll along the waterfront.

Courses

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Sample Outdoor Trips:• Cruises to Waiheke/Devonport and other nearby Islands

• Kayaking• Beach visits for swimming, lunch and ball games on the sand

• Outdoor Sports Lessons. eg, surfing at Muriwai, horse riding

• Rollerblading on the waterfront at Mission Bay

• Minigolf and fish and chips on the beach at Mission Bay

• Aotea Centre Craft Markets• Mountain Biking Woodhill Forest, Muriwai• Walk up to visit the volcanic crater and 360˚ view of Auckland in Mt. Eden

Full-day and Weekend Excursions:Bay of Islands: • Swimming with the dolphinsRotorua: • Maori Culture, food and dance/natural hot pools/massages/mud wraps

Coromandel Peninsula: • East Coast Beaches, Hot Water Beach, Whitianga, Cathedral Cove etc

Taupo: • North Island’s biggest lake/ bungy jumping/sky diving

North Island National Park: • Skiing/Snowboarding/TrekkingSouth Island, Queenstown: • River Rafting/Skiing/Snowboarding/ Para-gliding/Hang-gliding

Milford Sound: • Charter Aeroplanes/Native Forest WalksGlaciers: • Walking expeditions.

Accommodation

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Accommodation

Accommodation

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New ZealandInformation about New Zealand

New Zealand is a unique country. Its scenery sets it apart from the rest of the world while its people have a reputation for friendliness, strength and independence. There is abundant beauty and diversity in scenery, lifestyle and culture. From rolling green farmlands to barren volcanic desert areas, from golden beaches with clear blue water to majestic snow covered mountains, New Zealand offers a sample of every possible landscape within a relatively small country.

New Zealand is a Parliamentary democracy, offering a safe political environment for international students and visitors. It has a population of only 4.2 million and is similar in size to the United Kingdom or Japan. New Zealand is primarily a European culture which has absorbed many of the rich and historic cultural elements from the Maori and Pacific Island heritages, and now from its rapidly growing multi-cultural Asian communities.

With a well-educated population New Zealanders excel in many areas – arts, science, technology and manufacturing. Schooling is compulsory until the age of 16, but a steadily increasing number of students remain at school to gain qualifications for further study at tertiary institutions.

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Population New Zealand is an independent nation and a member of the British Commonwealth. It has a diverse multicultural population of around 4.2 million people. The majority of New Zealanders are of British descent, and the largest minority is New Zealand’s indigenous Maori, who make up around 14 percent of the population.

ClimateNew Zealand’s seasons are the reverse of the Northern hemisphere. This means that the warmest months are December through to March, while the coldest are June to August. The North of New Zealand is sub-tropical and the South temperate. In summer, the average maximum temperature ranges between 20-30ºC and in winter between 10-15ºC.

MoneyNew Zealand currency is made up of dollars and cents. There are $5, $10, $20, $50 and $100. There are 10c, 20c, 50c, $1 and $2 coins. $1 = 100c. You can go to any bank or bureau de change to exchange foreign currency for New Zealand money or New Zealand money for foreign currency. A small commission fee may be charged for this service.

Most banks are open from 9.30am to 4.30pm weekdays and are closed on weekends. In some countries you may be able to open a New Zealand bank account before you leave home. This will enable you to transfer funds directly to your account in New Zealand. If you haven’t got a New Zealand bank account before you leave home, you may want to purchase travellers cheques in New Zealand dollars. This is safer than carrying large amounts of cash. Another option is to bring a bank draft with you. Once you get to New Zealand you can easily open a bank account as there are a range of banking products and services available.

Hotels, bars and clubsLively DJ and band scenes, particularly in the larger cities, have given New Zealand’s night life a renewed vibrancy. You will find a variety of nightclubs, bars, pubs, concerts and live performances to choose from, and there are also four casinos, in Auckland, Christchurch, Dunedin and Queenstown. You need to be at least 18 years of age to enter bars and nightclubs.

LanguageEnglish is the common and official language of New Zealand. Maori is the second official language.

ElectricityElectricity is supplied throughout New Zealand at 230/240 volts, 50 hertz. Most hotels and motels provide 110 volt AC sockets (rated at 20 watts) for electric razors only. For all other equipment, an adapter/converter is necessary, unless the item has a multi-voltage option. Please note that power outlets only accept flat 3 or 2-pin plugs, depending on whether an earth connection is fitted.

Accommodation

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Life in New ZealandThere is of course no such thing as a ‘typical’ New Zealand Homestay. Your hosts may be young, middle aged or retired; their attitudes may be anything from ‘modern’ to ‘old fashioned’, and their interests anything from art to rugby. But they will be kind and friendly, even if at first a little reserved.

In New Zealand today, couples are not always married and both partners often work, whatever the standard of living of the family. So it is becoming more usual for the whole family, husband and children, to help with the household jobs (e.g. washing up). Although you are not expected to clean the house, it is considered polite to offer to help with little things such as setting the table for dinner, clearing away or drying the dishes and you may find this helps you to feel more a part of the family.

If the family has a pet dog or cat (some have more than one), you may be surprised that they are treated as important members of the family.

Your HomestayYour homeThe family home may be very different from your own, but it will be clean and comfortable. Make sure you leave the bathroom and toilet as clean as you found it. It can be very busy in the morning when all the family may be getting ready for work or school, so please be considerate about the amount of time you take. A towel should be provided but you are expected to provide your own soap, toothpaste, shampoo and conditioner etc. Your host will clean your room, but you should keep it tidy and make your own bed. Please treat your home and room with care. Be especially careful with cigarettes, ink, make up, nail polish, or any product which can burn or stain. Never dye your hair without checking first if your host has any objections. If you are unfortunate enough to have an accident, tell your host family immediately and offer to pay for the damage. The matter will be quickly solved and forgotten.

There may be somewhere for you to lock your valuables in your room. If not, don’t leave them lying around; ask your family to look after them

Homestay address Some hosts do not like giving out their address or phone number. If you need to open a bank account, buy a mobile phone, or need a parcel delivered, please give the school address so that everything can be sent there for you to collect.

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HeatingIn summer the temperature in your room may be warm and humid and in winter it may be colder. Please check with your family before opening windows or using heaters.

KeysMost Homestays will give you a set of keys to let yourself in and out of the house. If you are not given your own set of keys, they will make arrangements with you so that you are able to get in. Please take care not to lose the keys as you will have to pay for the cost of a replacement lock if you do.

FoodYour homestay will provide you with breakfast and dinner seven days a week and lunch on the weekends and on public holidays. It is a good idea to go shopping with your family and tell them what foods you like.

Problems or questionsWe hope your stay will be a very happy one, but if you have any problems please come to the Accommodation Office on Level 1, room 1.15. Whatever the problem (even if you think it is something very small), please tell us so that we can help you.

LaundryYou should talk to your family about laundry arrangements. Some families will show you how to use the washing machine, some families might want to wash your clothes for you.

BedroomYou will have your own room, including a desk for study and reading light, a closet or set of draws for your clothing and linen for your bed.

Visits by friendsSome hosts may be happy for you to bring your friends to the house but please ask first. Always introduce your friends to your host and ask if they may go to your room. Don’t invite your friends into the house if your host is not at home.

Leaving accommodation earlyPlease note that if you decide to leave your accommodation early, you need to tell the Accommodation Office 17 days before you want to leave. For refunds, please refer to the Refund Policy in this booklet.

BathroomPlease ask your family when is the best time for you to use the shower or bath. Please remember water is precious and hot water is expensive. Water is a precious resource in New Zealand and you will probably be sharing bathroom facilities so you should not take too long in the shower. 5-10 minute showers are recommended. It is a good idea to do your make-up and hair in your bedroom.

SmokingNowadays, most hosts will not allow smoking indoors. In fact you may find that some hosts smoke outside themselves, or in only one room. Please respect the request of your host and smoke outside, if this is what they have asked you to do.

Evenings at homeYou will be welcome to spend evenings at home and conversation with your hosts is a very important part of your stay. They will be interested to know about you and your country and you will have plenty of opportunity to chat with them, particularly during the evening meal. However, please be careful not to treat your hosts as teachers and if they are watching TV, be sensitive about asking too many questions in the middle of their favourite programmes! Just as you may need privacy at times, they also need privacy, so please respect theirs.

You may want to spend time or study in your room but try not to isolate yourself too much. Remember noise carries so if you are watching TV or playing a radio after 22.00 hours and before 08.00, keep the volume low.

Accommodation

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Telephone and InternetAll overseas telephone calls should be made collect or with a calling card. If you would like to have your own phone, the host family may charge for this as this is an extra cost. Please check with your family before using the telephone and keep the call as short as possible, as other people may want to use it.

Please respect the amount of time you spend on the internet (not all night), and check that the family is not expecting any telephone calls. The internet may also have additional costs. Too much time will have a negative effect on your study.

MoneyYou should have paid Embassy your first four weeks of homestay before arriving in New Zealand. Payments are then made two to four weeks in advance. A bond is not required.

Coming homeYou must come home in the evenings, according to your age and at a reasonable hour. Times can be negotiated. If you are younger you may have to come home earlier; this is because the school and your family are responsible for you while you are in New Zealand. Please be considerate and come home quietly; do not forget your key if you are given one. Make sure you shut doors quietly. Do not take a shower or play the radio or TV loudly while everyone is sleeping.

Your duties• You must clean and tidy your own room

• Always remember to telephone your homestay if you are going to be late home for dinner. Ask your family what time they have dinner each night

• Remember that your homestay family is not a hotel

• Please say ‘thank-you’ and remember to assist with small chores when possible.

Residential accommodationEmbassy has agreements with a number of residential accommodation providers near the centre. If you would like to apply to live in one of these providers, please contact the Accommodation Officer.

Living in private accommodationIt is not possible to arrange this before you arrive. Prospective tenants are required to personally sign an agreed short hold tenancy agreement and to pay one month’s rent in advance and one month’s deposit. The tenancy can be for 6 months or longer.Most foreign students need someone as a guarantor. This is someone such as a parent or friend who is willing to pay the rent if the student is unable to.

Residential/PrivateSome students who are here for a long period do like to go into private accommodation. We can provide you with a list of local estate agents and letting agents. The local paper can also be a source of property vacancies. Please note that although we can advise you, we cannot make arrangements on your behalf. If you choose to stay in private accommodation, the school will have no jurisdiction over your landlord. Therefore, if you have any difficulty or experience any problems, the Accommodation Officer will not be able to act on your behalf, though we will of course tell you where to go for assistance.

We need to have your address and phone number in case of emergency.

Practical information

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Practical Information


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Studycare Insurance

Why do I need insurance?StudyCare insurance has been carefully prepared to provide you with extensive insurance cover while you are a student in New Zealand and while you are in transit between New Zealand and your country of origin, and also if you choose to travel on short trips to Australia and the Islands of the South West Pacific. If you have a serious accident or illness, you may need special treatment or even need to go home. This can cost you a lot of money, and insurance will help you with this.

Please Note: Pre-existing medical conditions. You are NOT automatically covered for pre-existing conditions. However, cover can be arranged in certain circumstances for a small additional premium of $40.00. Please contact the college for assessment.

What do I do if I need to make a claim?Please see Coco in the Student Welfare Department. Coco will issue a claim form and assist you with your application.

If I don’t have insurance already, can I buy it at the school?Yes. Speak to the staff at reception.

Please ensure that you have read and understood the terms and conditions of studying at Embassy Auckland. You can collect a copy from the Embassy Auckland Prospectus, our website or by contacting the International Admissions Centre.

New Zealand Qualifications Authority Students may contact the New Zealand Qualifications Authority if they experience difficulty with the above procedures. The nearest office of the Authority is at: Level 13, 125 The Terrace, Wellington, New Zealand P.O. Box 160, Wellington, New Zealand Ph: +64 4 802 3000 Fax: +64 4 802 3112 E: [email protected] W: www.nzga.govt.nz

Code of PracticeThe Code of Practice for pastoral care of international studentsEmbassy Auckland has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website: www.minedu.govt.nz/goto/international

It is a New Zealand Government requirement for all students to have appropriate and current medical and travel insurance for the duration of their planned period of study in New Zealand.

What does StudyCare protect me against?The most important areas are:

• Medical expenses because of illness or injury

• Cancellation and travel costs because of illness or injury

• Theft of money or possessions

• If you need to leave early for medical reasons, you will also be able to claim for your unused course fees. Ask us for full details of what is covered.


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ImmigrationFull details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at: www.immigration.govt.nz

Health and travel insuranceMost international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed on their website at: www.moh.govt.nz The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at: www.acc.co.nz International students must have appropriate and current medical and travel insurance while studying in New Zealand. A summary of the Code of Practice for the Pastoral Care of International StudentsThe Code sets standards for educational providers to ensure that:• high professional standards are maintained• the recruitment of international students is undertaken in an ethical and responsible manner

• information supplied to international students is comprehensive, accurate, and up-to-date

• students are provided with information prior to entering into any commitments

• contractual dealings with international students are conducted in an ethical and responsible manner

• the particular needs of international students are recognised

• international students under the age of 18 are in safe accommodation

• all providers have fair and equitable internal procedures for the resolution of international student grievances.

Full details of what is covered can be found in the Code itself. The Code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints. How can I contact the IEAA?You can write to the IEAA at:The International Education Appeal Authority Private Bag 47-911, Ponsonby Auckland, New Zealand E [email protected] Campus contact person regarding the Code of Practice and/or General Concerns:Mr Lindsay Spedding – Campus Director T (09) 306 2606 E [email protected]


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Cancellation and Refund Policy1. Embassy Auckland will refund within 30 days and without deduction, all fees paid where the student’s application for enrolment is refused by Embassy Auckland.

2. Embassy Auckland agrees to refund within 30 days and without deduction, all fees paid where the student produces certified evidence that the application made by the student for a student visa has been rejected by the New Zealand immigration authorities.

3. Embassy agrees to refund within 30 days of the receipt of written notice of cancellation by the student (or parent or guardian if the student is less than 18 years of age) fees paid on or behalf of the student less the amounts to be retained as detailed below:

a. For courses exceeding 3 months duration: If written notice of cancellation is received by the 10th day of the course, Embassy will be entitled to retain up to 25% of total fees paid based on actual expenses incurred.

If written notice of cancellation is received later than the 10th day of the course, there will be no refund of any monies paid.

b. For courses of 1 to 34 days duration: If written notice of cancellation is received by the 2nd day of the course Embassy will retain 50% of total fees paid.

If written notice of cancellation is received later than the 2nd day of the course, there will be no refund of any monies paid.

c. For courses of 35 days to 3 months duration: If written notice of cancellation is received by the 5th day of the course Embassy will retain 25% of total fees paid.

If written notice of cancellation is received later than the 5th day of the course, there will be no refund of any monies paid.

Cancellations & Refunds4. Embassy may cancel the student’s enrolment should the student breach any of the school’s rules of if their behaviour is deemed unacceptable by Embassy:

a. If the student’s enrolment is cancelled by the 10th day of the course, Embassy will be entitled to retain up to 25% of total fees paid based on actual expenses incurred.

b. If the student’s enrolment is cancelled later than the 10th day of the course, there will be no refund of any monies paid.

5. Embassy has an arrangement with the Public Trust, an independent Trustee who acts on behalf of students for our fee protection scheme.

6. The Public Trust holds in Trust on behalf of students a bank guarantee and a cash deposit to ensure that student fees are at all times protected in accordance with NZQA Student Fee Protection requirements.

7. In the event of the voluntary or regulatory closure of Embassy and/or its courses, Public Trust will reimburse students for course and other fees paid but not used at the date of course closure.

Student Refunds and Exchange RatesEmbassy will invoice students in New Zealand dollars (or US dollars if the home country does not accept New Zealand currency).

The market exchange rate is checked every Monday by Study Group Central and a decision is made as to whether the invoicing rate should be changed or not.

Embassy will refund the total amount of New Zealand dollars received from the student upon payment. If the bank receiving the payment does not accept New Zealand dollars, Embassy will convert to a currency the bank will accept at the best rate possible.


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Student Grievance/Complaints Policy In the event of a dispute between an individual student and Embassy, procedures are in place to facilitate the resolution of the dispute.

A summary of these procedures follows:

1. Code of conduct, attendance and disciplineStudents are expected to abide by the terms and conditions of enrolment and the published rules and code of conduct of Embassy. Disciplinary procedures will be applied in the event of a breach of these rules. All staff are expected to apply Embassy policy and rules fairly and without favour, but if a student considers that this has not occurred, the student may refer the matter to a senior staff member. If the student is dissatisfied with the decision, he/she may ultimately refer the matter to the Principal for determination. Independent external mediation may also be sought if the matter cannot be resolved within the school.

2. Service and academic programmesIn the event of a student complaint concerning the quality of the service or teaching provided by the school, the student will report the matter to a person in a position of authority within the school. The complaint may either be dealt with by that person, or referred to the Principal for resolution. The Principal will confer with the parties in dispute, and the decision of the Principal will be final. This decision will be conveyed in writing to the parties. If the student remains dissatisfied with the outcome, he/she may seek independent external mediation.

3. Contractual and financial issuesMatters relating to the interpretation of the Application, or the payment or refund of money, are stated clearly in the Prospectus. Any queries relating to course fees and other charges payable to Embassy (or refunds) will initially be dealt with by the Finance and Administration staff. If the student is dissatisfied with the decision, the matter will be referred to the Finance Director of Study Group for determination. If either the action taken or the outcome does not satisfy the student, they may write to the Managing Director, who will in turn convey a decision in writing to the student.

Student Complaints


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Fire Procedure

Medical Care

If you see or suspect a fire• Sound the alarm • Leave the building at once • Once outside, move to the assembly point.

If the fire alarm is sounded • Leave the building at once

Once outside, move to the assembly point

If you suspect that there is someone still in the building, inform a member of Embassy staff or any fire warden immediately

Do not take risksDo not return to the building for any reason until authorised to do so.

Assembly points for fire drills and emergenciesBuilding – Embassy

Evacuation point – via main doors

Assembly area – corner of Symonds Street and K’Road or the corner of Liverpool and City Road (Assembly and evacuation points are indicated on the notices in each classroom).

Do not set off a fire alarm or fire extinguisher unless there is a fire.

Medical insuranceYou should already have taken out medical insurance, either in your own country or with StudyCare (the Study Group insurance package) before you arrive. In most cases, your insurance will cover treatment by a doctor but does not cover you if you need to see a dentist.

When you see a doctor, you will need to pay at the time of the appointment. Keep the receipt because you can claim some money back. The Welfare Office staff will advise you about this. If you have your own medical insurance, you will need to refer to the information they have given you.

First AidWe have qualified first aid staff on the premises. Please ask at the Student Welfare Office or Reception if you need assistance

AmbulanceIf you need an ambulance in an emergency, dial 111.

Medical CertificatesIf the doctor says you need time off school, please ask for a medical certificate and bring it to the Welfare Office on your first day back at school. You do not have to pay extra to get a medical certificate.


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VISA InformationImmigration New Zealand (INZ) is a government authority responsible for issuing permits and visas to enter New Zealand. Students are advised to contact the nearest New Zealand Embassy or High Commission to obtain information on visa regulations.

Part-time work rights for English Language studentsAs a student visa holder, you may apply to INZ for part time work subject to the following conditions:• All English language students who are studying at a University or a Category 1 provider, in a

programme of study of at least 14 weeks, will be allowed to work part-time while studying.• You must not work for more than 20 hours per week.Student visas may be renewed at the campus

using the on-line immigration service, this will cost $170.00. All enquiries please see reception.

Immigration

Personal belongingsPlease keep your belongings with you at all times. Do not leave anything unattended at any time.

How to avoid being attackedDon’t make yourself an obvious target by carrying equipment such as language school bags or similar items. There is safety in numbers: try to stay with your friends. Don’t stay unnecessarily in areas where problems are most likely to occur. Make sure you stay in well lit areas where there are plenty of people around. Most attacks take place in areas of darkness away from public view.You may find that you are approached by persons asking for money. Our advice to students is to politely refuse any such request.

Safety & LawStealingEvery year a minority of students disgrace themselves, their parents and their country by stealing, particularly from shops. Stealing anything is a serious crime for which you could be taken to court, then fined, sent to prison or sent back to your country. If you steal, your leaders and parents will be told and we will make arrangements for you to be sent home.In New Zealand, as everywhere, there are people who steal your money and property if you give them a chance. Look after your purses, wallets, handbags, money and other valuable property. Do not leave them where they could be easily stolen. Thieves love careless people!


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Can I Drive In New Zealand?Yes – if you have a current overseas driving licence or a current international driving permit, you can drive for one year after you first arrive in New Zealand.

If you do not have an overseas driving licence or an international driving permit you cannot drive. You must apply for a New Zealand driving licence. You can only drive the types of vehicles covered by your overseas driving licence or international driving permit.

Driving in New Zealand

Who Doesn’t Have To Sit The Driving Test?If your licence comes from Australia, Canada, Norway, a member state of the European Union, South Africa, Switzerland or the United States of America and is current (or expired within the past 12 months), and you’ve held that licence for more than two years, you don’t have to sit the practical test. (You still need to pass the theory test. If you don’t pass the theory test, you cannot drive.)

What Else Do I Need To Know?Carry your licence with you when driving. In New Zealand you must carry your driving licence or permit at all times when you are driving. If your overseas licence or permit is not in English, we suggest you carry an official translation with you (a translation from an official source, e.g. a translation service or language centre).

What Happens If I Don’t Apply For A New Zealand Driving Licence?If you do not apply for a New Zealand driving licence within one year of arriving in this country you will be considered an unlicensed driver. You could be charged by the Police if you are caught driving, and you may not be able to get car insurance.

When Do I Have To Get A New Zealand Driving Licence?You can drive using an overseas licence or an international driving permit for a maximum of one year after you first arrive. You must then convert your overseas licence to a New Zealand driving licence. Apply for a conversion to a New Zealand driving licence BEFORE the year has passed, to make sure you have one in time.

You will have to pass a theory test and, depending on the country you have come from, pass a practical driving test as well.Forms to apply for an overseas licence conversion are available from LTSA driver licensing agents. Driver licensing agents are participating offices of:• New Zealand Automobile Association• Vehicle Testing New Zealand• Vehicle Inspection New Zealand• On Road New Zealand.

Why Do I Have To Sit A Theory Test?All drivers must know the road rules, what the road signs mean and how to drive safely. Learning the road rules is particularly important because of our unique ‘Give Way’ rule (you must give way to vehicles coming from the opposite direction and turning right, when you are turning left). You can find out more about this rule and others when you study the Road Code. For more information about the New Zealand road code, please go to www.ltsa.govt.nz/roadcode


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What Happens If I Fail The Theory Or Practical Tests?If you can still use your overseas driving licence or international driving permit (because you have been in New Zealand for less than one year), you can still drive. You can apply to sit the test again. If you have been in New Zealand for more than one year and you fail the theory test, you must not drive until you pass it. If you fail the practical test you must be accompanied by a supervisor (someone who holds and has held a full driving licence for at least two years), while driving, until you pass. The supervisor must sit in the front passenger seat.

Roadside licence suspensionRoadside licence suspension means the Police seize a driver’s licence and immediately suspend them from driving for 28 days, in addition to any other charges. This can happen if you:• Are caught driving at more than double

the legal alcohol limit• Are caught speeding at more than 50km/h

above the limit (other than by speed cameras)• Refuse to supply a blood sample to be tested

for excess blood alcohol.

Eyesight checkingIf you cannot see properly, you cannot drive safely. Your eyesight will be checked:• When you apply for a new licence• Each time you renew your licence• When you apply for a new licence class

or endorsement.

An eyesight machine will check how well you can see at a distance and to the sides. If the check detects a problem you will need to present an eyesight or medical certificate before your licence can be issued.

Does Everyone Sit The Practical Test?No. Some countries require similar driving skills and have similar licensing systems to New Zealand’s. The law recognises that drivers from these countries usually have adequate driving skills, and they may not have to sit the practical driving test.

Other countries have very different driver licensing systems. Where there are significant differences in the way drivers obtain licences we require people from those countries to show that they can drive safely. This helps ensure our roads are safer for everyone.

If you are unlicensed, are warned not to drive and you are then caught driving by the Police, the vehicle you are driving will be seized at the roadside and impounded for 28 days.

If you are an unlicensed driver you should not be driving. You have not proven that you know and understand New Zealand’s road rules and you are putting yourself and others at risk.

Vehicle classesDifferent types of vehicles are grouped in ‘classes’. Cars and other light-weight motor vehicles are Class 1. Classes 2-5 cover different types of trucks, while Class 6 covers motorcycles. Most people will sit the theory and practical tests for Class 1 vehicles.

If you rode a motorcycle or drove trucks before coming to New Zealand and want to do so here, make sure you know which vehicle class you need – there are different theory tests and practical tests for different classes of vehicle.

What about motorcycles and heavy vehicles?The information in this factsheet applies to licences for motorcycles and heavy motor vehicles as well as cars.


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Postal InformationPost officesPost offices are usually open between 9.00am and 5.00pm from Monday to Friday. The closest post office is located 5 minutes walk from the Centre along Karangahape Road.

AirmailLetters and parcels sent by airmail usually take 3 to 4 days to reach cities throughout New Zealand & Australia and between 4 to 7 days to destinations throughout Asia, Europe and the Americas.

StampsStamps can be bought at post offices, as well as most newsagents and many shops.

Prohibited itemsPackets must not contain articles or substances prohibited by various regulations. Prohibitions vary from country to country and sometimes apply to ordinary items. Please check at the local post office.

Surface mailLetters, small packets and printed papers can also be sent by surface mail. This is much cheaper than airmail but takes a little longer – normally 1 week to reach New Zealand cities and up to 5 weeks to arrive in destinations throughout Asia, Europe and the Americas.

Roadside vehicle impoundmentRoadside vehicle impoundment means the Police can seize and impound a vehicle for 28 days. A fee will have to be paid before the vehicle is released. This can happen if you:• drive while disqualified• drive while your licence is suspended

or revoked• drive while you are unlicensed and have

been previously forbidden to drive until you get a licence

• drive while your licence has expired and when you have previously been forbidden to drive.

Car InsuranceIf you are purchasing a car, please remember to take out “Vehicle Insurance”. There are a number of insurance companies to choose from.

Where can I find out more?Drivers who are new to our roads, people learning to drive and people wanting to gain a new licence class need to refer to the Road Code. You can get a copy of the Road Code from bookstores, driver licensing agents or a public library. The Driving Safely in New Zealand pamphlet gives a brief overview of the road rules for drivers who are new to our roads. It outlines the road signs and gives some helpful conversion tables and travel times. LTSA factsheets on a variety of road safety topics are available on LTSA website at www.ltsa.govt.nz

For more information contact the Land Transport Safety Authority (freephone 0800 822 422) or visit the website (www.ltsa.govt.nz).


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Other InformationTelephoning informationWe suggest that all students ring home soon after arrival to reassure parents of their safe arrival. International calls are cheaper between 10.00pm and 8.00am Monday to Friday, and at weekends.

To telephone abroad you must dial: 00 + country code + area code + personal number. A variety of telephone calling cards for different countries are available for purchase at the campus reception counter.

Places of worshipPlease consult the Student Welfare staff who will provide you with more details.

Banking informationMost New Zealand banks are open from 9.00am to 4.30pm from Monday to Friday.Some open Saturday mornings. We can help you to open a bank account. You can exchange money or travellers cheques in a bank or at a travel agent. We can also advise you on transferring money from your own country to New Zealand.

More useful tips• Try to be considerate about noise,

especially at night • Put your litter in the bin. Littering is illegal• Don’t carry your passport unless necessary

– and keep your money hidden• Don’t attempt to buy alcohol if you’re under

18 – it’s against the law• Queue for buses and services• Drugs are illegal. The police can stop

and search you if they think you are carrying drugs

Locations


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Local AttractionsSky TowerCnr Victoria & Federal StreetsAuckland CentralThe heart of Auckland Centre. The Sky Tower is one of main focal points of Auckland and provides a range of activities from Free Fall Bungy to fine dining at one of its main restaurants.

Vertical BungyVictoria StreetAuckland CentralImagine the feeling of being thrown into the sky inside a metal sphere. Then try the Auckland Vertical Bungy!

Viaduct HarbourPrinces Wharf, 147 Quay StreetAuckland Central Home to bars, clubs and restaurants. The Viaduct Harbour hosted the America’s Cup in a modern and contemporary style.

Kelly Tarltons Underwater World23 Tamaki Dve Orakei, Auckland Discover the world under the sea at Kelly Tarltons.

Rainbows EndCnr Gt South & Wiri Station Roads Auckland The fun at the end of the Rainbow. Rainbows end is New Zealand’s only theme park full of load of activities, rides and entertainment.

Victoria Park MarketsSH 37 210 Victoria Street West Auckland Central A market for everyone. From gypsy jewellery, NZ souvenirs to Nike shoes.

Waiheke IslandA small island 30 minutes from the Central City of Auckland. Waiheke is home to some of New Zealand vineyards, beaches and lifestyle.

Rangitoto IslandA dormant volcano that provides visitors with many spectacular views of the City and fun activities. Either choose the 3 hour walk to the peak of the volcano or speed through the 45 minute hike. Kayak around the island or just settle at the restaurant.


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Auckland MuseumDomain Park Grafton, Auckland CentralHome to some of New Zealand’s most historical memories.

BeachesAuckland is a harbour city and therefore surrounded by beach’s on the east and west coasts. Beaches on the East Coast are suitable for swimming and fun while the west coast beaches are great for surfing and boogie boarding.

EnvironmentAuckland contains a number of bush walks, waterfalls, natural rock formations and heated underground thermals. Students can explore Auckland without even noticing the city.

Hoyts CinemasQueen Street, Auckland Central andmany other locations around Auckland Watch the latest movies!

Civic TheatreCnr Queen Street and Wellesley StreetAuckland Central The ballet, broadway productions and many other stunning performances all year round.

St. James TheatreQueen Street, Auckland CentralVenue for music performances, bands, raves.

Aotea CentreQueen Street, Auckland Central Art space, exhibitions, performances, live music as well as market days.

Theatres & Cinemas

Waiwera Hot SpringsGo swimming in naturally heated thermal waters, considered to be therapeutic for the whole body. Just 20 minutes drive north of Auckland – spend the day swimming, watching movies or playing on the hydro slides.

Auckland ZooSee the wild animals at the Auckland Zoo. And if you’re lucky, you might catch a glimpse of the New Zealand Kiwi bird!Visit the Tourism Auckland website : www.aucklandnz.com for more information or ask the staff or teachers.


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Wild FireQuay Street, Auckland CentralBrazilian churrascaria and dancing!

Mexicali FreshNuffi eld Street, Newmarket, AucklandMexicali Fresh brings something diff erent to Auckland. Voted Best Mexican Restaurant in Oregon.

Café CrèmaSymond Street, Auckland CentralQuick and easy food at a reasonable price. Just around the corner from the Centre.

Café RevelKarangahape Road, Auckland CentralEarthy fl avours with a touch of style.

St. Pierres SushiKarangahape Road, Auckland CentralAssorted Japanese food and beverages.

Columbus Coff eeUpper Queen Street, Auckland CentralIf you are passionate about great coff ee, you can relax and enjoy your favourite coff ee or take home bags of fresh roasted coff ee from selections from around the world.

K Road Food CourtKarangahape Road, Auckland CentralA range of food from India, Vietnam, China, Japan, Thailand and Pakistan.

Masako Japanese RestaurantKarangahape Road, Auckland CentralFine Japanese food.

Dynasty RestaurantWakefi eld Street, Auckland CentralYum Cha Dining.

Eating outThere are many restaurants in Auckland. Listed below are just a few! It’s a good idea to telephone the restaurant before you go to check availability and opening/closing times.

Auckland Domain

Waitaramoa Reserve

Cornwall Park

Waiata Reserve

Mt Hobson Domain

Remuera

Taka

parawha

Regional

Park

Kepa Bush Reserve

Waiatarua Reserve

Little Rangitoto Reserve

Meadowbank

Mt Eden Domain

Que

en S

t

Quay St

Southern Mwy

Auckland Harbour

StudyCentre

Taka

parawha

Regional

Park

Que

en S

tQ

ueen

St

sights Cornwall Cornwall

➊ Sky Tower

➋ University of Auckland

➌ Auckland Museum

➍ Piha Beach

➎ Waiheke Island

➏ Kelly Tarlton’s Aquarium

➐ Mission Bay

Stunning mountain landscapes

Skiing in Queenstown in the winter

Misty rainforests and pristine golden beaches of Coromandel


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Loaded HogViaduct Basin, Auckland CentralBar and night club, where the young dance till the early hours.

The Bog – Irish PubParnell Road, Parnell, AucklandThe place to drink, sing and catch up with friends new and old.

Chapel Bar & BistroPonsonby Road, Ponsonby, AucklandEasy going, trendy and yet relaxing without being too over the top and pretentious.

Lone Star Cafe & BarKent Street, Newmarket, AucklandFun and value for money and a place where country music will always be cool!

Cock & BullA fantastic restaurant/pub to relax, groove and finish the week off in style.

WildfirePrinces Wharf, AucklandThe Brazilian bar and restaurant – dance the night away!

FamilyK’Road, AucklandAn alternative bar and restaurant where anything go’s!

Speights BarMt Eden, AucklandPride of the South – Speights. The pub to have a few after a long week of study or play.

Pubs & ClubsThere are many pubs in Auckland. Here are just a few:

VesbarWellesley Street, AucklandThe AUT student bar – each night is slightly different.

ShadowsPrinces Street, AucklandThe University of Auckland student bar – get on down to R&B, pop and jazz.

Some Place ElseK’ Road, AucklandThe Centre local. A popular student hangout for a few drinks and a game of pool. Enjoy new company every night in this city based bar.

De Fontein Belgian Beer CafeTamaki Drive, Mission Bay, AucklandDe Fontein offers a fantastic selection of Belgian beer and cuisine in a relaxed environment.

Soul BarViaduct, AucklandThe sounds of soul, R&B and great 80s music!

ProvedorPrinces Wharf, Auckland The most popular hang out for Auckland’s international students. Wednesday night at Provedor has been responsible for many missed Thursday classes.


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Club PhysicalKarangahape Road, Auckland Central

University Rec CentreSymonds Street, Auckland Central

Les MillsVictoria Street, Auckland

Body WorksCity Road, Auckland Central

Planet – Indoor SportsNewmarket, Auckland

Eden ParkEden Park, Mt Eden, AucklandPhone: 09 849 5555

Badminton Hall Auckland99 Gillies Avenue Epsom, AucklandPhone: 09 524 0872

Mission Bay Tennis Club11A Marau Cre Mission Bay, AucklandPhone: 09 528 9451

Tennis New ZealandVodafone Tennis Park69 Merton Road Glen Innes, AucklandPhone: 09 528 5428

New Zealand Australian Football League Inc.160 Rockfield RoadPO Box 12364 Penrose, AucklandPhone: 09 526 5483

Sport & LeisureThere are many venues in Auckland which provide health, fitness, sports and recreational facilities. Here are just a few:

New Zealand American Football AssociationPO Box 27118 Mt Roskill, AucklandPhone: 09 834 9225

Cycling-Akarana Cycling Club17 Spencer Street Remuera, AucklandPhone: 09 520 0216

Athletics Auckland IncPO Box 12123 PenrosePhone: 09 525 6903

NZ Womens Lacrosse Association39A Ronaki Road Mission Bay, AucklandPhone: 09 521 1570

College Rifles Rugby & Sports Club Inc33 Haast Street Remuera, AucklandPhone: 09 520 3201

Auckland University Cricket ClubMerton Road Glen Innes, AucklandPhone: 09 528 7931

Paralympics New Zealand790 Great South Road Penrose, AucklandPhone: 09 526 0760

All Star CheerleadersPhone: 09 416 7677

embassy english student handbook

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