elgi company project

INTRODUCTION

ELGI is today, the market leader and Asia's largest manufacturer of air compressors

and automobile service station equipment. ELGI's products are used in a wide range of

applications in areas ranging from mining, transport, pharmaceuticals, power, oil,

railways, chemicals, textiles, printing to ship building, paper, electronics,

telecommunications, medical, food & beverages and plastics. In fact, starting from the

paint on your wall to the car you drive, from the medicines you take to the leather bag

you carry, ELGI's products have been used either in their production, maintenance or

usage.

Elgi Equipment’s Limited is a leading air compressor manufacturer with a broad line

of innovative and technologically superior compressed air systems. Elgi has earned

worldwide distinction for designing sustainable solutions that help companies achieve

their productivity goals and keep the cost of ownership low.

Elgi offers a complete range of compressed air solutions from oil-lubricated and oil-

free rotary screw compressors, oil-lubricated and oil-free reciprocating compressors

and centrifugal compressors, to dryers, filters and downstream accessories.

The company’s portfolio of over 400 products has found wide application across

industries. Whether it is the paint on your wall, the car you drive, the medicines you

take or the leather bag you carry, Elgi products have been used either in their

production, maintenance or usage.

Elgi Equipment’s Limited is a leading air compressor manufacturer with a broad line

of innovative and technologically superior compressed air systems. Elgi has earned

worldwide distinction for designing sustainable solutions that help companies achieve

their productivity goals and keep the cost of ownership low.

Elgi offers a complete range of compressed air solutions from oil-lubricated and oil-

free rotary screw compressors, oil-lubricated and oil-free reciprocating compressors

and centrifugal compressors, to dryers, filters and downstream accessories.

The company’s portfolio of over 400 products has found wide application across

industries. Whether it is the paint on your wall, the car you drive, the medicines you

take or the leather bag you carry, Elgi products have been used either in their

production, maintenance or usage.

Compressors HistoryThe level of distinction between composers and other musicians varies, which affects

issues such as copyright and the deference given to individual interpretations of a

particular piece of music. In the development of European classical music, the

function of composing music initially did not have much greater importance than that

of performing it. The preservation of individual compositions did not receive

enormous attention and musicians generally had no qualms about modifying

compositions for performance. Over time, however, the written notation of the

composer came to be treated as strict instructions from which performers should not

deviate without good practical or artistic reason. Performers do, however, play the

music and interpret it in a way that is all their own. In fact, in the concerto form, the

soloist would often compose and perform a cadenza as a way to express their

individual interpretation of the piece.

In as much as the role of the composer in western art music has seen continued

solidification, in alternative idioms (i.e. jazz, experimental music) it has in some ways

become increasingly complex or vague. For instance, in certain contexts the line

between composer and performer, sound designer, arranger, producer, and other roles,

can be quite blurred.

The term "composer" is often used to refer to composers of instrumental music, such

as those found in classical, jazz or other forms of art and traditional music. In popular

and folk music, the composer is usually called a songwriter, since the music generally

takes the form of a song.

Since the mid-20th century, the term has expanded to accommodate creators of

electroacoustic music, in which composers directly create sonic material in any of the

various electronic media. This is distinct from instrumental composition, where the

work is represented by a musical score to be interpreted by performers.

Famous composers have tended to cluster in certain cities throughout history. Based

on over 12,000 prominent composers listed in Grove Music Online and using word

count measurement techniques the most important cities for classical music can be

quantitatively identified.

Paris has been the main hub for classical music of all times. It was ranked fifth in the

15th and 16th centuries but first in the 17th to 20th centuries inclusive. London was

the second most meaningful city: eight in the 15th century, seventh in the 16th, fifth in

the 17th, second in the 18th and 19th centuries, and fourth in the 20th century. Rome

topped the rankings in the 15th century, dropped to second in the 16th and 17th

centuries, eight in the 18th century, ninth in the 19th century but back at sixth in the

20th century. Berlin appears in the top ten ranking only in the 18th century, and was

ranked third most important city in both the 19th and 20th centuries. New York

entered the rankings in the 19th century (at fifth place) and stood at second rank in the

20th century.

The patterns are very similar for a sample of 522 top composers.

Positive-displacement air compressors work by forcing air into a chamber whose

volume is decreased to compress the air. Piston-type air compressors use this principle

by pumping air into an air chamber through the use of the constant motion of pistons.

They use one-way valves to guide air into a chamber, where the air is

compressed.Rotary screw compressors also use positive-displacement compression by

matching two helical screws that, when turned, guide air into a chamber, whose

volume is decreased as the screws turn. Vane compressors use a slotted rotor with

varied blade placement to guide air into a chamber and compress the volume. A type

of compressor that delivers a fixed volume of air at high pressures. Common types of

positive displacement compressors include piston compressors and rotary screw

compressors.

Negative-displacement air compressors include centrifugal compressors. These use

centrifugal force generated by a spinning impeller to accelerate and then decelerate

captured air, which pressurizes it.

To supply high-pressure clean air to fill gas cylinders

To supply moderate-pressure clean air to a submerged surface supplied diver

To supply moderate-pressure clean air for driving some office and school

building pneumatic HVAC control system valves

To supply a large amount of moderate-pressure air to power pneumatic tools,

such as jackhammers

For filling tires

To produce large volumes of moderate-pressure air for large-scale industrial

processes (such as oxidation for petroleum coking or cement plant bag house

purge systems).

Most air compressors either are reciprocating piston type, rotary vane or rotary screw.

Centrifugal compressors are common in very large applications. There are two main

types of air compressor's pumps: oil-lubed and oil-less. The oil-less system has more

technical development, but is more expensive, louder and lasts for less time than oil-

lubed pumps. The oil-less system also delivers air of better quality.

HISTORY OF AIR COMPRESSOR

The first air compressors created were not machines, like many people may think. In

fact they were actually people themselves. Humans used their lungs to blow oxygen

onto fires, thus creating the first air compressors. The air compressors we know today

are both stronger and more efficient. A healthy pair of human lungs can produce.02

to.08 bar, where one bar equals 14.5 pounds per square inch. Around 3,000 BC

metallurgy had made its day view, and humans had turned over a new leaf in air

compressors.

As metals were melted down, higher temperatures were needed, which lead to a need

for more powerful compressors. Hand held bellows were soon created and in the 1,500

BC era foot bellows began to be produced. For 2,000 years bellows driven by foot

were the primary choice when it came to compressed air. Soon blast furnaces were

developed, which lead to John Smeaton’s design of a water wheel-driven blowing

cylinder in 1762. Hand held and foot operated bellows become obsolete, and the new

Smeaton design was the blower system of choice.

Later inventor John Wilkinson came into the picture and created a much more efficient

blasting machine. Invented in England during the year 1776, this new machine was an

early prototype for all the mechanical compressors to come. Many of these new air

compressors were used in mining and tunnel building. Particularly in the 1857

construction of the tunnel rail system that connected Italy to France. They were able to

move large volumes of fresh air in to the tunnels for ventilation.

As word of tunnel development with compressed air machines spread international

intrigue was sparked. Inventors soon realized compressed air could be used in many

more industries than just mining. Leading this advance was Austrian engineer Viktor

Popp, who created compressor plant in Paris. In 1888 Mr. Popp installed a 1,500 kW

compressor plant and by the year 1891 the plant had grown to 18,000 kW.

As years passed more and more patents were handed out to inventors who were

tweaking the designs of the original machines. Soon compressed air machines were

being used in a number of different applications all around the world. Their versatility,

reliability, and all around usability make them popular among many industries.

Frequently air compressors are used in combination with hydraulics and electricity.

The two complement each other and have changed the way compressed air is used in

industries around the world.

Elgi compressor historyElgi Equipment’s was established in 1960 as an air compressor and garage equipment

manufacturing company. Over the years, the company has grown its product portfolio

and aligned its offering to changing market requirements. Today, Elgi Equipment’s

Limited is a multi-product, multi-market enterprise that provides total compressed air

solutions in all segments and automotive service equipment for garages.

Elgi Equipments is built on a strong foundation of innovation and technological

excellence, driven by the vision of leaders. Strategic partnerships to strengthen our in-

house engineering capabilities and market reach, continuous focus on research and

development, and a customer-centric approach have marked the company’s 50-year-

old journey in the design and manufacture of compressors.

The Elgi Vision is the purpose that penetrates the length, width and depth of the

organization. This gives forth the seven core Values, each having its own hue and

meaning, but together creating the powerful and vibrant spectrum. These Values are

nothing but the beliefs which is lived day in and day out to create a beautiful world

within and outside of Elgi. A transparent and stable organization allows the Vision to

penetrate at all levels with the same intensity and clarity, ensuring that every Value is

followed and lived by everyone, with awareness and pride.

Our Vision “Always be the choice everywhere.”

Our Values

COLLABORATION: Collaborating with each other will lead to greater

synergy and higher efficiency

COST PRUDENCE: Being judicious in the way we manage our costs will give

us a competitive edge and make us resilient

INNOVATION: A culture of innovation will energize the organization and

enable us to stay ahead of competition

INTEGRITY: Integrity in everything we do will earn the trust of all

stakeholders

QUALITY: Delivering consistent quality will earn stakeholder trust. The

opportunities could be in terms of employment, investment, partnership or

societal empathy.

SENSITIVITY: Giving stakeholders what they need even before they ask will

build lasting relationships

SPEED: The faster we respond to opportunities the quicker we will grow as an

organization

Whether it’s in the partnerships that we forge or the products that we design, we take

pride in building long-term relationships with our stakeholders and making long-

lasting impact in their businesses. Elgi is today known for the reliability of its

products, superior technology, manufacturing capabilities and values that stem from

our core belief of making long-term investments and commitments.

We are an ISO 9001:2008 company that has employed best-in-class practices and set

up advanced capabilities to manufacture products to meet international standards. The

company strongly believes in adopting good business processes and practices, and

strives for continuous improvement to provide best returns to its stakeholders.

Our customers and partners choose us because of our strong reputation for quality and

service, and our tradition of reliability.

Elgi Equipment’s serves the global marketplace. Over two million Elgi compressors

are powering business worldwide. The company offers a strong sales and service

network, besides a well-knit distribution network worldwide. Well-trained and highly

qualified engineers and technical experts manage our sales and service offices.

The manufacturing facilities in India, China, France and Italy cater to various markets

with products that suit the unique requirements of those markets. The warehouse

facilities in Australia, Brazil, the Middle East and US support the growing sales,

service and distribution network across the world.

Elgi Equipment’s has posted steady growth over the years in global market. Consistent

growth in profitability, revenue and assets has helped the company enhance its

shareholder value and brand equity. Elgi is now poised for the next level of growth

that will catapult the company into a major global player.

The company practices the Elgi Business System (EBS) that ensures effective goal

deployment across the organization and maintains focus on improving productivity,

quality, delivery lead time, working capital, asset utilization and profits. EBS also

focuses on inculcating the Elgi core values in employees.

EBS envisages leveraging Elgi’s competence in product innovation, cost

competitiveness; rapid adaptation to changing market needs and responsiveness to

customer needs to achieve its business goals.

Elgi has adopted a two-pronged growth agenda to maintain its leadership position in

India and to rapidly increase its footprint in other geographies. The organic growth

strategy is being deployed in markets similar to India. Inorganic growth through

acquisition is being pursued to establish quick significant presence in developed

markets in Europe and the US. Elgi has identified China, Australia, Europe, Brazil and

the US, besides India, as strategic markets to focus on.

COMPRESSOR TYPES

Air CompressorMachinery & Equipment Co. is one of the distinguished dealers of air compressors.

We present different types of air compressors that are easily available under one roof

named as Machinery & Equipment Co. We present virtually all kinds of air

compressors at most acceptable prices. So, if you are keenly looking for the most

promising deal for the air compressor. You are at right place. Our team has acquired

expertise in dealing with best quality air compressors.

Air Compressor SparesMachinery & Equipment Co is an overriding dealer of Air Compressors Spares. You

can avail all kinds of Air Compressors Spares which are available in all shapes and

sizes. Having a voluminous experience in dealing with assortments of air compressor

spare parts, we present all kinds of Air Compressors Spares in single window named

as Machinery & Equipment Co. at cost-effective price.

Refrigeration Compressor SparesMachinery & Equipment Co. presents you the quality Refrigeration Compressor

Spares that no other company can serve. We are a one-stop-shop from where you can

have all the possible multi shapes and sizes from the same window called Machinery

& Equipment Co. Our Refrigeration Compressor Spares enhances the output of your

compressor. Our Refrigeration Compressor Spares are best for any kind of refrigerator

and are know world-wide for their quality. They are not only suitable for industrial

refrigeration but also for low temperature applications.

Compressor Filter Machinery & Equipment Co. is a renowned manufacturer and supplier of supreme

quality Compressor Filter. Our Compressor Filters enjoys a long lasting life. They are

high in performance and can be customized as per the specification and requirements

of the clients. They are ideal to be used where surroundings are highly concentrated

with high dust. Our compressor filter finds their usage in air conditioning purposes

and in general ventilation for their effectiveness, durability, reliability and outstanding

performance. They are available at industry leading rates.

Refrigeration Compressor Spares

Machinery & Equipment Co. presents you the quality Refrigeration Compressor

Spares that no other company can serve. We are a one-stop-shop from where you

can have all the possible multi shapes and sizes from the same window called

Machinery & Equipment Co. Our Refrigeration Compressor Spares enhances the

output of your compressor. Our Refrigeration Compressor Spares are best for any

kind of refrigerator and are know world-wide for their quality. They are not only

suitable for industrial refrigeration but also for low temperature applications.

Pneumatic FittingsOur Pneumatic Fittings are of exclusive quality as they are fabricated from superior

grade raw materials such as metal and alloys. They can be availed at quite reasonable

prices and in a timely manner. We are the supplier of Pneumatic Fittings. Our

pneumatic fittings can be found in all possible sizes and shapes. These Pneumatic

Fittings can be customized as per the specifications and requirements of the customers.

Also, these Pneumatic Fittings are extensively used in different industries at

competitive prices. Our range of Pneumatic Fittings cater largely to various industrial

and commercial requirements.

Customer history in ElgiManufacturers build products. Customers buy brands. All great brands make a

consistent promise to customers. A promise that is meaningful to them, believable and

unique to the market place. For Elgi, that promise is UPTIME.

At Elgi, we are changing the way you look at the compressed air systems. It’s no

longer just about delivering air. It’s about delivering UPTIME. From the way we

design, manufacture and support our air compressors, every aspect of our business is

built on keeping yours running: smoothly, efficiently and profitably.

Our UPTIME Assurance promise goes beyond traditional thinking; beyond reliable

products and responsive service. It places the focus squarely on the customer: to keep

their entire operation, running.

UPTIME Assurance addresses the major pain point of our customers: the risk of

failure, of making a wrong purchase decision that will shut down their operation.

Moreover, delivering UPTIME is what we do best.

Thus, it’s a customer-centric promise that connects their rational need of ensuring

maximum output with their emotional need to not fail.

Our Uptime brand is supported, and held up, by three strong pillars.

UPTIME DesignThis speaks to the engineering and design of our products. Our R&D is dedicated to

designing machines that run cooler, cleaner and longer….that are easy to service…

with longer service intervals. Our commitment to an UPTIME DESIGN found

everywhere: from the innovative ThermoZone layout of our rotary screw machines

and the know-how to develop our own oil-free technology, to the detail we place in

our easy-to-understand technical manuals, to the handy service interval stickers we

place on our compressors.

UPTIME ComponentsFor so many of our customers, seeing is believing. They know a quality-built machine

when they see it. That’s why every part on a Elgi compressor is a quality part. From

our proprietary air ends, to our use of leak-free hoses and piping.

UPTIME AssuranceHere is where we back our pledge, with industry-leading warranties, parts availability,

loaner machines and call centers staffed experts. All with the peace-of-mind customers

have knowing their compressor is assembled locally.

Commitment to customers is one of Elgi’s strongest driving forces. The Elgi’s

customer care center operates, during business hours 5 days a week. The dedicated

customer care number and e-mail for registering service requests and complaints are

listed below.

USA Phone: 704-943-7966

Corporate E-mail: [email protected]

Elgi Customer Care is an integrated in-house system that provides an extra edge to our

after sales capabilities. We have a pending call escalation system for efficient

customer care.

Manufacturing CapabilitiesElgi is one of the few companies in the world capable of designing, manufacturing air

ends and compressor packages. The Elgi range of air compressors is one of the widest

in the world. We manufacture reciprocating air compressors, rotary screw air

compressors, oil-flooded, oil-free and centrifugal air compressors, and precision

engineered components. Screw compression elements are manufactured in-house

using state-of-the-art machining centers for rotor grinding and machining intrinsic

castings of various sizes. Our own eta-V profile rotors deliver more compressed air

while consuming less energy.

Elgi manufacturing facilities are equipped with advanced, high precision rotor

grinding machines, turning centers, CNC horizontal and CNC vertical machining

centers. The in-house rotor manufacturing facility provides Elgi with unrivaled

advantage over competition. The manufacturing unit is supported by the R&D division

that leads the Elgi innovation program, a CADD unit with advanced design

capabilities, an integrated machine shop and a metrology laboratory.

Our manufacturing capability is further strengthened with the adoption of the Elgi

Manufacturing System (EMS). EMS is customized lean management that has led to

consistent productivity gains, quality improvements, on-time delivery and significant

reduction in inventory. The delivery of better quality products with reduced time-to-

market has positively impacted customer satisfaction levels.

Elgi products bear the hallmark of quality and reliability. Every manufactured

component and product passes through stringent quality audits and tested to ensure

performance and reliability. Our manufacturing test rooms are atmospheric controlled.

Our products are built compliant to multiple international standards such as CE,

ASME, UL, GB, ABNT and ISO 1217.

To further our efforts towards operational excellence, Elgi launched Project Caterpillar

in 2007. Project Caterpillar is aimed at improving the capabilities of its production

staff. The training focuses on improving the technical knowledge and soft skills, and

inculcating values in Elgi factory workers that would make them not just better

workers but also better human beings.

Our state-of-the-art manufacturing facilities are in India, China, Italy and France. The

Coimbatore plant is situated on a 89 000 m2 of land with a built-up area of 32 700 m2.

We also have warehouse facilities in Australia, Brazil, the Middle-East and US.

The Elgi quality system is established in line with ISO 9001:2008 Quality

Management System Standard. The following are the key components of our quality

initiatives.

The Elgi Quality Policy To satisfy our customers’ implicit and explicit needs by providing products and

services to exacting standards and techno legal directives

We commit ourselves as a team to manufacture and deliver the right products

and services at the right time, every time

Our commitment is facilitated through the systematized management of quality

and continual improvement of products and processes involving our employees

and suppliers.

We have demonstrated our commitment to quality by investing in state-of-the-art

facilities that conduct quality tests on Elgi products. These include advanced

measurement systems for housing and rotor, state-of-the-art co-ordinate measuring

machines, special purpose co-ordinate measuring machine for rotor measurement with

feedback facility, world-class metrology laboratory for calibration of measuring

instruments and material testing, non-contact and non-destructive test facilities for

material testing, a reliability engineering laboratory to test components for their

reliability and lifecycle testing under extreme environmental conditions and air

compressor test facility.

We have formed a global Customer quality team, a cross-functional group of domain

experts. The team’s mandate is to continually work on improving product performance

based on customer feedback, benchmarking studies, application studies, technological

advances in the compressor industry and lessons learnt.

Elgi values continual improvement as a never-ending journey towards achieving

excellence and an important pillar of our quality system. Continual improvement

strategies of ‘plan-do-check-act’ are embedded in all our business processes, being

monitored by our top management.

Quality cannot be pursued in isolation and we have established the Supplier Quality

Forum (SQF) to engage our suppliers in our drive for quality. SQF is a platform for

our top management to interact with our suppliers and discuss supplier performance,

opportunities for improvement and problem-solving.

Training is an integral part of continual improvement. To commemorate our golden

jubilee in 2010, we established the Elgi Quality Institute (EQI). EQI imparts training

to Elgi employees and small and medium manufacturing companies that supply

components to Elgi. The main objectives of EQI are to manage growth with focus on

quality, maximize customer satisfaction and enhance competitiveness through

continual improvement. In the future, Elgi will extend the EQI facility to SMEs in and

around Coimbatore.

As part of our golden jubilee celebrations, we have instituted the Elgi Quality Award

to encourage total quality improvement for Elgi component suppliers. Elgi Quality

Awards also go out to Elgi employees in various thrust areas like Kaizen, productivity

improvement, product performance enhancement, rework reduction, complaints

reduction etc., and the best are recognized in employees forum.

Elgi employs 1562 people across the globe. There are 273 well-trained sales and

service engineers, a 161 member team for R&D and product development, and 500

people on the shop floor.

Engineers are the most important asset of Elgi. There is constant encouragement for

engineers to upgrade their skills. We have formulated schemes to help engineers

pursue full-time higher education. We also believe in continuous learning and follow

an internal mandate to put our people through an average of 10 days training a year.

Our technical team has several engineers with master’s and PhD degrees and many of

them hold patents. A culture of innovation and the freedom to experiment is innate in

Elgi. We encourage our engineers to push the frontiers of technology in product

development.

OBJECTIVES

RESEARCH METHODOLOGY

Survey method:A Survey is a complete operation, which requires some technical knowledge Survey

methods are mostly personal in character. Surveys are best suited for getting primary

data. the research obtains information from the respondents by interviewing them.

Sampling: It is not always necessary to collect data from Coimbatore. A small

representative sample may serve the purpose. A sample means a small group taken in

a large lot. This small group taken in a large

This small group should be emanative cross section and really “representative” in

character. This selection process in calls sampling.

Sample size: Samples are devices for learning about large masses by observing a few

individuals. The selected sample is 110.

Methods of Sampling

Random sample method:The method adopted here is random sampling method. A Random sample is one

where each item in the universe has as an equal chance of known opportunity of being

selected.

Research Instrument

Questionnaire:A questionnaire is a carefully complied logical sequence of questr5ions directed to a

define

objective. It is the outline of what information is required and the framework on which

the data is built upon. Questionnaire is commonly used in securing marker information

that its preparation deserves utmost skill and care.

Collection of data:One of the important tools for conduction market research is that availability of

necessary and useful data. Date collection is more of an art than a science. The

methods of marketing research are in a way the methods of data collection. The

sources of information fall under two categories.

Internal sources:Every company has to keep certain records such as accounts, reports etc. these records

provide sample information which an organization usually keeps collection in its

working.

External sources:When internal records are insufficient and required information is not available, the

organization will have to depend on external sources. Of data are.

a) Primary data:The data collected for a purpose in original and for the first time is known as primary

data. The researches collect this data to study a particular problem.

Here the primary data is data collected through questionnaire by directly meeting the

customers

b) Secondary Data:The data, which is collected from the published sources i.e., not originally collected of

the first rime is called secondary data.

Here the secondary data is data collected from the company’s brochures, pamphlets,

catalogues and the website.

NEED FOR THE STUDYCustomer satisfaction survey is a systematic process for collecting consumer data,

analyzing this data to make it into actionable information, driving the results

throughout an organization and implementing satisfaction survey is a management

information system that continuously captures the voice of the customer through the

assessment of performance from the customers’ point of view.

OBJECTIVES OF STUDYThe setting of objective is the corer stone of a systematic study. The study will be

fruitful one when the basis laid down is a concrete one they represent the desired

solution to the problem and help in proper utilization of opportunities.

Objectives:The objectives of the research are:

1) To study the distribution of the elgi compressor

2) To analyze the customer’s satisfaction by conducting research.

3) To find out the market sales of “elgi compressor”

4) To know the features that attracts the customer to ELGI compressor .

5) To know the level of satisfaction of customers towards “ELGI compressor”.

DATA ANALYSIS AND INTERPRETATION

Table 1Table showing the satisfaction about the quality of Compressor provided

SI.

No.Responses

Number of

respondents

Percentage of

responds1 Highly Satisfied 15 15

2 Satisfied 65 65

3 Neutral 20 20

4 Dissatisfied 00 00

5 Highly dissatisfied 00 00

Total 100 100

Percentage of respondent

0%

10%

20%

30%

40%

50%

60%

70%

15%

65%

20%

0%

0%

Highly Satisfied SatisfiedNeutralDissatisfied Highly dissatisfied

1

No. of Respondents

Interpretation:From the above table we can find that the quality of compressor is satisfactory. 65%

of people are satisfied, 15% people are highly satisfied and only 20% people have

neural opinion.

Table 2

Table showing the satisfaction towards Brand name

SI.

No.Responses

Number of

respondents

Percentage of

responds

1 Highly Satisfied 45 45%

2 Satisfied 55 55%

3 Neutral 00 00%

4 Dissatisfied 00 00%

5 Highly dissatisfied 00% 00%

Total 100 100%


0%

10%

20%

30%

40%

50%

60%

45%

55%

0% 0%0%


Interpretation:From the 55% of the respondents are satisfied and 45% of the respondents are

highly satisfied to the brand name of company.

Table 3

Table showing the satisfaction towards employee response on customer in the

company

SI.

No.Responses

Number of

respondents

Percentage of

responds1 Highly Satisfied 15 15

2 Satisfied 75 75

3 Neutral 00 00%


5 Highly dissatisfied 00 00%

Total 100 100%


0%

10%

20%

30%

40%

50%

60%

70%

80%

15%

75%

0%

10% 0%

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

1

No. of Respondents

Interpretation:Majority of the respondents i.e., 75% satisfied and 15% of the respondents are highly

satisfied and only 10% of respondents are dissatisfied.

Table 4

Table showing the satisfaction toward basic facilities for customer

SI.

No.Responses

Number of

respondents

Percentage of

responds1 Highly Satisfied 50 50%

2 Satisfied 35 35%

3 Neutral 10 10%



Total 100 100%


0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%50%

35%

10%

5% 0%

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

1

No. of Respondents

Interpretation:

From the above table it is clear that half of the respondents are highly satisfied and

remaining 35% respondents are satisfied and 10% respondents are dissatisfied.

Table 5

Table showing the satisfaction towards education facility provided by the company

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 60 60%

3 Neutral 00 00%



Total 100 100%


40%

60%

Highly stisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:From the above table, we can say that more than half of the respondents told that they

are satisfied and remaining 40% respondents are highly satisfied.

Table 6

Table showing the satisfaction towards customer care facility in the company

SI. No. ResponsesNumber of

respondents

Percentage of


2 Satisfied 60 60%

3 Neutral 05 05%



Total 100 100%


35%

60%

5% 5% Highly stisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:From the above table it is clear that 60% of the respondents are satisfied, 35% of the

respondents are highly satisfied and remaining 5% respondents have neutral opinion.

Table 7

Table showing the satisfaction of customer towards offers provided by the company

SI. Responses Number of Percentage of

No. respondents responds1 Highly Satisfied 60 60%

2 Satisfied 40 40%

3 Neutral 00 00%



Total 100 100%


60%

40% Highly stisfied SatisfiedNeutralDissatisfied Highly dissatisfied

Interpretation:It is clear that more than then half of the respondents i.e., 60% are highly satisfied and

remaining 40% are satisfied with offers.

Table 8Table showing the satisfaction towards door delivery facility provided by the company

SI. Gender Number of Percentage of


2 Satisfied 65 65%

3 Neutral 00 00%



Total 100 100%


35%

65%

Highly stisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:From the above table majority of the customer responded that door delivery facility

provided is satisfactory .

Table 9Table showing the satisfaction towards Commercial establishment provided by the

company

SI. Responses Number of Percentage of


2 Satisfied 40 40%

3 Neutral 00 00%



Total 100 100%


60%

40% Highly stisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:Most of the customer responded that they are satisfied in commercial establishment

provided by the company.

Table 10

Table showing satisfaction towards customer development provided by the company.

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 45 45%

3 Neutral 10 10%



Total 100 100%


0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

30%

45%

10%

15%

0%

Highly Satisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

1

Percentage of respondents

Interpretation:

From the above table 45% are satisfied, 30% are highly satisfied and 10% have neutral

opinion and 15% are dissatisfied.

Table 11

Table showing response towards recreational facilities provided by the company.

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 45 45%

3 Neutral 00 00%



Total 100 100%


0%5%

10%15%20%25%30%35%40%45%50%

50%45%

0%5% 0%



Interpretation:From the above table, we can say that 50% are highly satisfied and 45% are satisfied

and 5% are dissatisfied .

Table 12

Table showing response towards EMI facility provided by the company.

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 50 50%

3 Neutral 05 05%



Total 100 100%


0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%45%

50%

5%

0% 0%


1


Interpretation:From the above table it is that 45% respondents are highly satisfied, 50% are satisfied

and 5% people have neutral opinion..

Table 13

Table showing response towards Rest room & canteen provided facility by the

company.

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 45 45%

3 Neutral 10 10%



Total 100 100%


0%

5%

10%

15%

20%

25%

30%

35%

40%

45%40%

45%

10%

5%0%


1


Interpretation:From the above, we can that 40% are highly satisfied and 45% are satisfied and 10%

respondents have neutral opinion, 5% are dissatisfied regarding Rest room & Lunch

room .

Table 14

Table showing response towards customer complaint Facilities in the company

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 70 75%

3 Neutral 00 00%



Total 100 100%


0%

10%

20%

30%

40%

50%

60%

70%

30%

70%

0%0% 0%


1


Interpretation:From the above table it is clear that 70% respondents are highly satisfied 30% are

highly satisfied with customer complaint facilities in the company.

Table 15

Table showing response towards service facility in the company

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 65 65%

3 Neutral 00 00%



Total 100 100%


0%

10%

20%

30%

40%

50%

60%

70%

35%

65%

0%0% 0%


1


Interpretation:From the above, we can say that more than half of the respondents are satisfied and

35% of people are highly satisfied .

Table 16

Table showing response towards customer refund in the company

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 55 55%

3 Neutral 00 00%



Total 100 100%


0%

10%

20%

30%

40%

50%

60%

45%

55%

0%0% 0%


1


Interpretation:Less than half of the respondents are highly satisfied and more than half of the

respondents are satisfied with the customer refund in the company.

Table 17

Table showing response towards product damage insurance in the company

SI. No. ResponsesNumber of

respondents

Percentage of


2 Satisfied 70 70%

3 Neutral 05 05%



Total 100 100%


25%

70%

5% Highly stisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:

70% of the respondents are satisfied and 20% of the respondents are highly satisfied

and 5% of the respondents have neutral opinion.

Table 18

Table showing response towards online purchase provided by the company

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 45 40%

3 Neutral 05 05%



Total 100 100%


0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%50%

45%

5%

0% 0%


1


Interpretation:

From the above table it is clear that exact half of the respondents are highly satisfied,

45% are satisfied and only 5% of the respondents have neutral opinion towards online

purchase provided by the company.

Table 19

Table showing opinion about loans provided by the company

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 55 55%

3 Neutral 10 10%



Total 100 100%


0%

10%

20%

30%

40%

50%

60%

35%

55%

10%

0% 0%


1


Interpretation:35% of the respondents are highly satisfied and 55% of the respondents are satisfied,

and 10% have neutral opinion. About loan facilities.

Table 21

Table showing opinion about regular offer for regular customer provided by the

company

SI.

No.Responses

Number of

respondents

Percentage of


2 Satisfied 40 40%

3 Neutral 15 15%



Total 100 100%


45%

40%

15% Highly stisfied

Satisfied

Neutral

Dissatisfied

Highly dissatisfied

Interpretation:From the above table it is clear that 45% of respondents are highly satisfied, and 40%

of the respondents are satisfied and 15% have neutral opinion.

Table 22

Table showing Overall Satisfaction towards welfare facilities provided by the

company

SI. No Responses Number of

respondents

Percentage of

responds1 Highly satisfied 20 20

2 Satisfied 80 80

3 Neutral 00 00


5 Highly dissatisfied 00 00

Total 100 100

0%

10%

20%

30%

40%

50%

60%

70%

80%

20%

80%

0% 0% 0%


Interpretation:

From the above table it is clear that 80% of the respondents are satisfied and

remaining 20% of the respondents are highly satisfied towards welfare facilities

provided by the company. No employee is dissatisfied.

FINDINGS

Canteen facility, door delivery, online purchase facility provided by the

company is satisfactory.

The facilities like loan provided by the company are good.

Providing offers to the customer is good..

Regarding overall satisfaction towards compressor quality, the response is good.

Most of the respondents responded that the EMI offer provided by the company

is satisfactory.

Satisfaction towards basic facilities response is satisfactory.

Most of the customer response towards customer care support facility is very

good.

The opinion of the custoemr regarding the employee response is good.

Door delivery facility provided by the company is satisfactory.

The facility of community development is also good.

The facility of rest room &company infra facility is good.

Most of the respondents showed their satisfaction towards safety measures

provided by the company is very good.

CONCLUSION

From the analysis of the data, it can be concluded that the ELGI Compressor car are

most familiar by people.

An ideal by as suggested by responded should have the following figures:

Good looks

Good customer support

Affordable price

After sales services

Company offers is good

Product quality and guaranty is very nice

SUGGESTIONS & RECOMMENATIONS

Company can also set up more conference about the new product.

Provide a chance in open house meeting to customer to express their views.

Provide to customer more information about new technology

Extra offers needed.

The facility of washroom must be improved.

PERSONAL DATA

1. Name:________________________

2. Gender: Male Female

3. Age:

4. Designation:______________

5. Department:______________

RESEARCH DATA

1. How do you rate the quality of product?

Highly satisfied [ ]

Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]

Highly dissatisfied [ ]

2.How do you rate the Company Brand name & product?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


3.How do you rate the Company offers?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


4. How do you rate basic facilities provided by the company for customer?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


5.How do you rate the employee response provided by the company?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


6.How do you rate the customer care facility provided by the company?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


7.How do you rate the EMI provided for customer products by the company?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


8.How do you rate the Transport facilities provided by the company?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


9.How do you rate the Customer complaint department response?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


10. How do you rate the company festival offers?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


11. How do you rate the loans facility?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


12. How do you rate the provident door delivery?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


13. How do you rate the company infrastructure?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


14.How do you rate the product guaranty facility ?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


15. How do you rate the product replacement?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


16. How do you rate the annual meet for customer ?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


17. How do you rate for the employee response in customer care department?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


18. How do you rate the whole sale customer offers by the company?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


19. How do you rate of the online purchase facility?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


20. How do you rate product plan facilities provided by the company?


Satisfied [ ]

Neutral [ ]

Dissatisfied [ ]


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