elfris product brochure full high res
TRANSCRIPT
Elafris’ artificial intelligence powered vAgent enables insurers to respond to the demands of today’s consumer by providing 24/7 support
and sales enablement through messaging channels already utilized on a daily basis by
customers and prospects.
This means your business is open and growing, and your customers are able to get real-time
support even when you’re not available.
LOOKING FORA WAY TO
SUPPORT STAFFOR MORE
WORKING HOURSTO YOUR DAY?
WITHOUTADDING
Your Virtual Insurance Agent for the 21st Century.MEET THE ELAFRIS vAGENT
REDUCE COSTS
INCREASE SALES
IMPROVE CUSTOMERSATISFACTION
BOOST RETENTION
Generating insurance quotes for customers is a requirement if you want to write business in this
industry. But it can be time-consuming, labor-intensive and costly, especially when traditional digital advertising methods like
Google Ad Words are used. With the Elafris vAgent, insurers can leverage cost-effective and
targeted advertising (i.e. Facebook ads) to engage customers and prospects through
real-time, quick quote capabilities.
QUICK QUOTES
BEST OF ALL, SPENDING TIME MANUALLY GENERATING QUOTES FOR LIFE, AUTO OR HOMEOWNERS INSURANCE CAN BECOME A THING OF THE PAST. HERE’S HOW:
Customers and prospects respond to your ad via Facebook or other social media and are able to get a quick quote for life, auto or homeowners insurance by answering a few simple questions right within the Facebook Messenger platform. Questions are guided and designed to provide an accurate quote, quickly and easily.
Leverage Facebook Messenger's quote capabilities and make the most of your social and paid marketing campaigns – interested prospects simply click through your ad and get the information they need right away. They don’t have to worry about calling you during normal business hours, or waiting to speak to a live person. Leads are captured automatically, making it easier to reach out to them after they receive a quote.
Engage leads anytime, anywhere, with automated follows up that reach customers even when they switch devices. They can request a quote on their mobile phone while running an errand, and the vAgent can follow up on quotes and interact with prospects when they switch to their desktop computer, tablet, or other device at their home. Because vAgent is powered by the Facebook Messenger platform, it can easily stay in touch with today’s consumer – on every Facebook Messenger enabled device they own and use.
Consumers expect flexibility when it comes to payment options. With the ability to accept a variety of payment
types, Elafris enables flexibility and provides a customized user experience.
Whether they choose to use ACH, Apple Pay, Google Pay, Facebook Payments,
Amazon Payments, Paypal, debit card or credit card, the vAgent can accommodate
their payment preferences.
PAYMENTS
THIS FUNCTIONALITY ADDS VALUE BY REDUCING THE WORK YOU NEED TO DO. HERE’S HOW:
The Elafris vAgent can provide a superior customer experience through automatic reminders about upcoming payments. Customers can even automate the payment process through recurring payment setup.
The vAgent enables customers to make payments instantly through a multitude of mobile channels, thereby reducing instances of late payments and policy cancelations
Because customers can interact with the insurer through the platform of their choice, retention is improved and lifetime value is increased
CLAIMS
The claim process can make or break a customer’s satisfaction level with their
insurer. So it’s critical that should they ever need to file a claim, their experience is as
seamless and simple as possible.
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WITH THE ELAFRIS vAGENT, CUSTOMERS CAN REST ASSURED KNOWING THEY WILL GET THE HELP THEY NEED – ANYTIME, ANYWHERE
If a customer experiences a loss and needs to �le a claim, the Elafris vAgent provides step-by-step instructions in order to collect the information needed to begin the process. They can even �nd a local repair facility and schedule an appointment with the help of vAgent.
Customers are kept up-to-date on the claim process with regular status updates from vAgent, thereby reducing the need to call customer support.
Reduce errors, save on costs and �ght fraud by validating claim important information in real time.
AUTOMATED CROSS-AND UP-SELL SUPPORT
Take advantage of the ability to interact instantly with a customer by offering them
the opportunity to purchase additional products during service exchanges with
the Elafris vAgent.
Insurers can increase their written premium by selling more insurance products with individualized selling techniques based on machine learning and arti�cial intelligence. This personalized approach allows the Elafris vAgent to deliver a bespoke “sales script” based on real time interactions with a customer and their social pro�le.
Continuously market your services and productswithout spamming customers.
Reduce costs and improve results by focusing on targeted ads via social media and communication via Facebook Messenger instead of less-e�ective email marketing that can’t customize the selling experience to each customer.
Because the Elafris platform works within Facebook Messenger, you can engage or re-engage customers from any device without the worry that they won’t open an email or have your speci�c app installed.
ROADSIDEASSISTANCE
Flat tires, locked cars and empty gas tanks are a huge inconvenience. So when they
happen, the last thing a customer wants to do is call and wait to talk to someone on
the phone. Should they need the services of roadside assistance, they can easily
request help through the Elafris vAgent.
Request assistance quickly and painlessly directly from the Facebook Messenger, without the need to download any new apps.
vAgent can even provide precise GPS location data to the roadside service, helping to ensure a speedy and accurate arrival.
Reduce stress and anxiety for the customer through real-time status updates. “Time to help” noti�cations lets them know when to expect the service provider’s arrival.
POLICY INFORMATIONAND SERVICE
THE ELAFRIS vAGENT ALLOWS CUSTOMERS TO ACCESS POLICY INFORMATION IN REAL-TIME, AT THEIR CONVENIENCE.
Customers can quickly and easily access ID cards and other policy details right within the Facebook Messenger.
Insurers can reduce software development and IT costs by leveraging the inclusive Elafris platform instead of building and maintaining their own smartphone app. And with vAgent, you don’t need to worry about all the di�erent types of mobile phones or OS variations – vAgent works on any mobile device with Facebook Messenger.
Reduce customer support calls by providing policy information on your customer's platform of choice.
When customers want information on their policy, the last thing they want to do is call an
800 number or seek support via a corporate app – especially after hours, when a customer
service department may be closed.